{"id":12848,"date":"2026-05-04T10:59:21","date_gmt":"2026-05-04T10:59:21","guid":{"rendered":"https:\/\/gaspa-macchine.com\/frequently-asked-questions\/"},"modified":"2026-08-07T20:59:08","modified_gmt":"2026-08-07T20:59:08","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/gaspa-macchine.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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\r\n\r\n\r\n\r\n\r\nFrequently Asked Questions (FAQ) \u2013 GASPA MACCHINE<\/title>\r\n<meta name=\"description\" content=\"Frequently asked questions about purchases, shipping, returns, warranties, and payments from GASPA MACCHINE \u2013 a dealership for tractors, mini-excavators, and agricultural and construction machinery.\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin=\"\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;500;600;700;800&family=Sora:wght@400;600;700;800&display=swap\" rel=\"stylesheet\">\r\n<link rel=\"stylesheet\" href=\"https:\/\/cdn.jsdelivr.net\/npm\/@tabler\/icons-webfont@latest\/tabler-icons.min.css\">\r\n<style>\r\n *, *::before, *::after <span> box-sizing: border-box; margin: 0; padding: 0; <\/span>\r\n\r\n :root <span>\r\n --navy: #0b1442;\r\n --blue-deep: #0f2080;\r\n --blue-mid: #1a3ec2;\r\n --blue-bright: #2563eb;\r\n --blue-light: #3b82f6;\r\n --blue-glow: #60a5fa;\r\n --white: #ffffff;\r\n --off-white: #f0f4ff;\r\n --glass: rgba(255,255,255,0.07);\r\n --glass-border: rgba(255,255,255,0.15);\r\n --glass-hover: rgba(255,255,255,0.13);\r\n --text-muted: rgba(255,255,255,0.72);\r\n --text-dim: rgba(255,255,255,0.50);\r\n --accent: #60a5fa;\r\n --accent-gold: #fbbf24;\r\n --accent-green: #34d399;\r\n --font-display: 'Sora', sans-serif;\r\n --font-body: 'Inter', sans-serif;\r\n --radius-card: 18px;\r\n --radius-pill: 999px;\r\n --transition: 0.30s cubic-bezier(0.4, 0, 0.2, 1);\r\n <\/span>\r\n\r\n body <span>\r\n font-family: var(--font-body);\r\n background: linear-gradient(160deg, var(--navy) 0%, var(--blue-deep) 35%, var(--blue-mid) 70%, #1a50d8 100%);\r\n background-attachment: fixed;\r\n color: var(--white);\r\n line-height: 1.7;\r\n min-height: 100vh;\r\n -webkit-font-smoothing: antialiased;\r\n <\/span>\r\n\r\n \/* \u2500\u2500 Page wrapper \u2500\u2500 *\/\r\n .gm-faq <span>\r\n max-width: 1100px;\r\n margin: 0 auto;\r\n padding: 56px 24px 80px;\r\n <\/span>\r\n\r\n \/* \u2500\u2500 Hero \u2500\u2500 *\/\r\n .gm-hero <span>\r\n text-align: center;\r\n padding: 64px 32px 56px;\r\n position: relative;\r\n <\/span>\r\n .gm-hero::before <span>\r\n content: '';\r\n position: absolute; inset: 0;\r\n border-radius: 28px;\r\n background: radial-gradient(ellipse at 50% 0%, rgba(37,99,235,0.35) 0%, transparent 70%);\r\n pointer-events: none;\r\n <\/span>\r\n .gm-hero-badge <span>\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: rgba(96,165,250,0.18);\r\n border: 1px solid rgba(96,165,250,0.35);\r\n border-radius: var(--radius-pill);\r\n padding: 6px 20px;\r\n font-size: 12px; font-weight: 600; letter-spacing: 0.12em;\r\n text-transform: uppercase; color: var(--blue-glow);\r\n margin-bottom: 28px;\r\n <\/span>\r\n .gm-hero h1 <span>\r\n font-family: var(--font-display);\r\n font-size: clamp(2rem, 5vw, 3.2rem);\r\n font-weight: 800; line-height: 1.15;\r\n color: var(--white);\r\n margin-bottom: 18px;\r\n <\/span>\r\n .gm-hero h1 span <span> color: var(--blue-glow); <\/span>\r\n .gm-hero-sub <span>\r\n font-size: 16px; color: var(--text-muted); max-width: 680px; margin: 0 auto 32px;\r\n <\/span>\r\n .gm-meta-row <span>\r\n display: flex; flex-wrap: wrap; gap: 12px; justify-content: center; margin-bottom: 16px;\r\n <\/span>\r\n .gm-meta-chip <span>\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 6px 16px;\r\n font-size: 13px; color: var(--text-muted);\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-meta-chip:hover <span> background: var(--glass-hover); color: var(--white); <\/span>\r\n .gm-meta-chip i <span> color: var(--accent); <\/span>\r\n .gm-divider <span>\r\n width: 72px; height: 3px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 99px; margin: 32px auto 0;\r\n <\/span>\r\n\r\n \/* \u2500\u2500 Stats bar \u2500\u2500 *\/\r\n .gm-stats-bar <span>\r\n display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px;\r\n margin-bottom: 40px;\r\n <\/span>\r\n .gm-stat-card <span>\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card); padding: 22px 16px; text-align: center;\r\n transition: background var(--transition), border-color var(--transition), transform var(--transition), box-shadow var(--transition);\r\n position: relative; overflow: hidden;\r\n <\/span>\r\n .gm-stat-card::before <span>\r\n content: '';\r\n position: absolute; top: 0; left: 0; right: 0; height: 2px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow));\r\n opacity: 0; transition: opacity var(--transition);\r\n <\/span>\r\n .gm-stat-card:hover <span> background: var(--glass-hover); border-color: rgba(96,165,250,0.30); transform: translateY(-3px); box-shadow: 0 16px 48px rgba(0,0,0,0.25); <\/span>\r\n .gm-stat-card:hover::before <span> opacity: 1; <\/span>\r\n .gm-stat-icon <span> font-size: 26px; color: var(--accent); margin-bottom: 10px; <\/span>\r\n .gm-stat-value <span> font-family: var(--font-display); font-size: 1.9rem; font-weight: 800; color: var(--white); line-height: 1; margin-bottom: 6px; <\/span>\r\n .gm-stat-label <span> font-size: 12px; color: var(--text-dim); font-weight: 500; letter-spacing: 0.04em; <\/span>\r\n\r\n \/* \u2500\u2500 Search \u2500\u2500 *\/\r\n .gm-search-wrap <span>\r\n position: relative; margin-bottom: 32px;\r\n <\/span>\r\n .gm-search-wrap i <span>\r\n position: absolute; left: 18px; top: 50%; transform: translateY(-50%);\r\n font-size: 20px; color: var(--accent); pointer-events: none;\r\n <\/span>\r\n .gm-search-input <span>\r\n width: 100%; padding: 16px 20px 16px 52px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card); color: var(--white);\r\n font-family: var(--font-body); font-size: 15px;\r\n outline: none; transition: var(--transition);\r\n -webkit-appearance: none;\r\n <\/span>\r\n .gm-search-input::placeholder <span> color: var(--text-dim); <\/span>\r\n .gm-search-input:focus <span> background: var(--glass-hover); border-color: rgba(96,165,250,0.45); box-shadow: 0 0 0 3px rgba(96,165,250,0.15); <\/span>\r\n\r\n \/* \u2500\u2500 Category filter tabs \u2500\u2500 *\/\r\n .gm-cat-bar <span>\r\n display: flex; flex-wrap: wrap; gap: 10px;\r\n margin-bottom: 40px;\r\n <\/span>\r\n .gm-cat-btn <span>\r\n display: inline-flex; align-items: center; gap: 7px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 8px 18px;\r\n font-size: 13px; font-weight: 600; color: var(--text-muted);\r\n cursor: pointer; transition: var(--transition);\r\n user-select: none;\r\n <\/span>\r\n .gm-cat-btn i <span> font-size: 15px; <\/span>\r\n .gm-cat-btn .gm-cat-count <span>\r\n background: rgba(96,165,250,0.18); border-radius: 99px;\r\n padding: 1px 7px; font-size: 11px; font-weight: 700; color: var(--blue-glow);\r\n <\/span>\r\n .gm-cat-btn:hover <span> background: var(--glass-hover); color: var(--white); border-color: rgba(96,165,250,0.30); <\/span>\r\n .gm-cat-btn.active <span> background: rgba(37,99,235,0.30); border-color: var(--blue-glow); color: var(--white); <\/span>\r\n .gm-cat-btn.active .gm-cat-count <span> background: rgba(96,165,250,0.30); <\/span>\r\n\r\n \/* \u2500\u2500 No results \u2500\u2500 *\/\r\n .gm-no-results <span>\r\n display: none; text-align: center; padding: 48px 24px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card); color: var(--text-muted);\r\n font-size: 15px;\r\n <\/span>\r\n .gm-no-results i <span> font-size: 40px; color: var(--text-dim); margin-bottom: 12px; display: block; <\/span>\r\n .gm-no-results.visible <span> display: block; <\/span>\r\n\r\n \/* \u2500\u2500 Category section \u2500\u2500 *\/\r\n .gm-cat-section <span>\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card); margin-bottom: 28px;\r\n overflow: hidden;\r\n transition: background var(--transition), border-color var(--transition), box-shadow var(--transition);\r\n position: relative;\r\n <\/span>\r\n .gm-cat-section::before <span>\r\n content: ''; position: absolute; top: 0; left: 0; right: 0; height: 2px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow), transparent);\r\n opacity: 0; transition: opacity var(--transition);\r\n <\/span>\r\n .gm-cat-section:hover <span> background: rgba(255,255,255,0.09); border-color: rgba(96,165,250,0.25); box-shadow: 0 12px 48px rgba(0,0,0,0.20); <\/span>\r\n .gm-cat-section:hover::before <span> opacity: 1; <\/span>\r\n\r\n \/* \u2500\u2500 Category header \u2500\u2500 *\/\r\n .gm-cat-header <span>\r\n display: flex; align-items: center; gap: 16px;\r\n padding: 28px 36px; border-bottom: 1px solid rgba(255,255,255,0.08);\r\n <\/span>\r\n .gm-cat-icon <span>\r\n width: 52px; height: 52px; flex-shrink: 0;\r\n background: linear-gradient(135deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 14px; display: flex; align-items: center; justify-content: center;\r\n font-size: 24px; color: var(--white);\r\n box-shadow: 0 8px 24px rgba(37,99,235,0.40);\r\n transition: transform var(--transition), box-shadow var(--transition);\r\n <\/span>\r\n .gm-cat-section:hover .gm-cat-icon <span> transform: scale(1.08) rotate(-4deg); box-shadow: 0 12px 32px rgba(37,99,235,0.55); <\/span>\r\n .gm-cat-title-wrap <span> flex: 1; <\/span>\r\n .gm-cat-label <span>\r\n font-size: 11px; font-weight: 600; letter-spacing: 0.10em;\r\n text-transform: uppercase; color: var(--accent); margin-bottom: 4px;\r\n <\/span>\r\n .gm-cat-title <span>\r\n font-family: var(--font-display); font-size: 1.2rem; font-weight: 700; color: var(--white);\r\n <\/span>\r\n .gm-cat-count-pill <span>\r\n background: rgba(37,99,235,0.25); border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-pill); padding: 4px 14px;\r\n font-size: 12px; font-weight: 700; color: var(--blue-glow);\r\n white-space: nowrap;\r\n <\/span>\r\n\r\n \/* \u2500\u2500 Accordion items \u2500\u2500 *\/\r\n .gm-faq-list <span> padding: 8px 0; <\/span>\r\n\r\n .gm-faq-item <span>\r\n border-bottom: 1px solid rgba(255,255,255,0.06);\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-faq-item:last-child <span> border-bottom: none; <\/span>\r\n\r\n .gm-faq-q <span>\r\n display: flex; align-items: center; gap: 14px;\r\n padding: 20px 36px; cursor: pointer;\r\n transition: var(--transition);\r\n list-style: none; user-select: none;\r\n <\/span>\r\n .gm-faq-q:hover <span> background: rgba(255,255,255,0.05); <\/span>\r\n .gm-faq-q::-webkit-details-marker <span> display: none; <\/span>\r\n\r\n .gm-faq-q-num <span>\r\n width: 28px; height: 28px; flex-shrink: 0;\r\n border-radius: 8px; background: rgba(37,99,235,0.25);\r\n border: 1px solid rgba(96,165,250,0.25);\r\n display: flex; align-items: center; justify-content: center;\r\n font-size: 11px; font-weight: 700; color: var(--blue-glow);\r\n <\/span>\r\n .gm-faq-q-text <span>\r\n flex: 1; font-family: var(--font-display); font-size: 15px;\r\n font-weight: 600; color: var(--white); line-height: 1.4;\r\n <\/span>\r\n .gm-faq-q-icon <span>\r\n width: 32px; height: 32px; flex-shrink: 0;\r\n border-radius: 50%; background: var(--glass); border: 1px solid var(--glass-border);\r\n display: flex; align-items: center; justify-content: center;\r\n font-size: 18px; color: var(--accent);\r\n transition: transform var(--transition), background var(--transition);\r\n <\/span>\r\n\r\n \/* Details open state *\/\r\n .gm-faq-item[open] > .gm-faq-q <span> background: rgba(37,99,235,0.12); <\/span>\r\n .gm-faq-item[open] > .gm-faq-q .gm-faq-q-icon <span> transform: rotate(45deg); background: rgba(37,99,235,0.30); border-color: rgba(96,165,250,0.40); <\/span>\r\n .gm-faq-item[open] > .gm-faq-q .gm-faq-q-num <span> background: rgba(37,99,235,0.45); color: var(--white); <\/span>\r\n\r\n .gm-faq-a <span>\r\n padding: 0 36px 24px 78px;\r\n animation: fadeDown 0.28s ease forwards;\r\n <\/span>\r\n @keyframes fadeDown {\r\n from <span> opacity: 0; transform: translateY(-8px); <\/span>\r\n to <span> opacity: 1; transform: translateY(0); <\/span>\r\n }\r\n .gm-faq-a p <span> font-size: 15px; color: var(--text-muted); margin-bottom: 12px; <\/span>\r\n .gm-faq-a p:last-child <span> margin-bottom: 0; <\/span>\r\n .gm-faq-a strong <span> color: var(--white); font-weight: 600; <\/span>\r\n .gm-faq-a a <span> color: var(--accent); text-decoration: none; <\/span>\r\n .gm-faq-a a:hover <span> text-decoration: underline; <\/span>\r\n\r\n \/* \u2500\u2500 Info boxes \u2500\u2500 *\/\r\n .gm-box <span>\r\n border-radius: 12px; padding: 16px 20px; margin: 12px 0;\r\n display: flex; align-items: flex-start; gap: 12px; font-size: 14px;\r\n transition: transform var(--transition);\r\n <\/span>\r\n .gm-box:hover <span> transform: translateX(4px); <\/span>\r\n .gm-box-blue <span> background: rgba(37,99,235,0.18); border: 1px solid rgba(96,165,250,0.30); <\/span>\r\n .gm-box-gold <span> background: rgba(251,191,36,0.12); border: 1px solid rgba(251,191,36,0.30); <\/span>\r\n .gm-box-green <span> background: rgba(52,211,153,0.10); border: 1px solid rgba(52,211,153,0.25); <\/span>\r\n .gm-box i <span> font-size: 20px; flex-shrink: 0; margin-top: 1px; <\/span>\r\n .gm-box-blue i <span> color: var(--blue-glow); <\/span>\r\n .gm-box-gold i <span> color: var(--accent-gold); <\/span>\r\n .gm-box-green i <span> color: var(--accent-green); <\/span>\r\n .gm-box p <span> margin: 0; color: var(--text-muted); line-height: 1.6; <\/span>\r\n .gm-box p strong <span> color: var(--white); <\/span>\r\n\r\n \/* \u2500\u2500 Answer list \u2500\u2500 *\/\r\n .gm-alist <span> list-style: none; padding: 0; margin: 10px 0 12px; <\/span>\r\n .gm-alist li <span>\r\n display: flex; align-items: flex-start; gap: 10px;\r\n font-size: 14px; color: var(--text-muted);\r\n padding: 7px 0; border-bottom: 1px solid rgba(255,255,255,0.05);\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-alist li:last-child <span> border-bottom: none; <\/span>\r\n .gm-alist li:hover <span> color: var(--white); padding-left: 4px; <\/span>\r\n .gm-alist li i <span> color: var(--accent); font-size: 15px; margin-top: 3px; flex-shrink: 0; <\/span>\r\n .gm-alist-gold li i <span> color: var(--accent-gold); <\/span>\r\n .gm-alist-green li i <span> color: var(--accent-green); <\/span>\r\n\r\n \/* \u2500\u2500 Pill row \u2500\u2500 *\/\r\n .gm-pill-row <span> display: flex; flex-wrap: wrap; gap: 8px; margin: 12px 0; <\/span>\r\n .gm-pill <span>\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: rgba(37,99,235,0.22); border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-pill); padding: 5px 14px;\r\n font-size: 13px; color: var(--blue-glow); font-weight: 500;\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-pill:hover <span> background: rgba(37,99,235,0.38); color: var(--white); <\/span>\r\n\r\n \/* \u2500\u2500 Contact card at bottom \u2500\u2500 *\/\r\n .gm-contact <span>\r\n background: linear-gradient(135deg, rgba(37,99,235,0.28) 0%, rgba(96,165,250,0.15) 100%);\r\n border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-card); padding: 44px 40px;\r\n text-align: center; margin-top: 40px;\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-contact:hover <span> box-shadow: 0 24px 64px rgba(37,99,235,0.30); <\/span>\r\n .gm-contact h3 <span>\r\n font-family: var(--font-display); font-size: 1.5rem; font-weight: 700;\r\n color: var(--white); margin-bottom: 10px;\r\n <\/span>\r\n .gm-contact > p <span> font-size: 15px; color: var(--text-muted); margin-bottom: 28px; max-width: 600px; margin-left: auto; margin-right: auto; <\/span>\r\n .gm-contact-grid <span>\r\n display: grid; grid-template-columns: repeat(auto-fit, minmax(210px, 1fr));\r\n gap: 12px; margin-bottom: 28px;\r\n <\/span>\r\n .gm-contact-item <span>\r\n display: flex; align-items: center; gap: 10px;\r\n background: rgba(255,255,255,0.08); border: 1px solid rgba(255,255,255,0.14);\r\n border-radius: 12px; padding: 14px 18px;\r\n font-size: 14px; color: var(--white); text-decoration: none;\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-contact-item:hover <span> background: rgba(37,99,235,0.40); border-color: var(--blue-glow); transform: translateY(-2px); <\/span>\r\n .gm-contact-item i <span> color: var(--accent); font-size: 18px; <\/span>\r\n .gm-btn <span>\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: var(--white); color: var(--navy);\r\n border-radius: var(--radius-pill); padding: 14px 36px;\r\n font-family: var(--font-display); font-size: 15px; font-weight: 700;\r\n letter-spacing: 0.04em; text-decoration: none;\r\n transition: var(--transition); box-shadow: 0 8px 24px rgba(0,0,0,0.25);\r\n <\/span>\r\n .gm-btn:hover <span> background: var(--off-white); transform: translateY(-3px); box-shadow: 0 16px 40px rgba(0,0,0,0.30); <\/span>\r\n .gm-btn i <span> font-size: 18px; <\/span>\r\n\r\n \/* \u2500\u2500 Table \u2500\u2500 *\/\r\n .gm-table-wrap <span> overflow-x: auto; border-radius: 12px; border: 1px solid var(--glass-border); margin: 14px 0; <\/span>\r\n .gm-table <span> width: 100%; border-collapse: collapse; font-size: 13px; <\/span>\r\n .gm-table thead tr <span> background: linear-gradient(90deg, rgba(37,99,235,0.50), rgba(96,165,250,0.25)); <\/span>\r\n .gm-table th <span> padding: 12px 16px; text-align: left; font-family: var(--font-display); font-size: 11px; font-weight: 700; letter-spacing: 0.08em; text-transform: uppercase; color: var(--blue-glow); white-space: nowrap; <\/span>\r\n .gm-table td <span> padding: 11px 16px; color: var(--text-muted); border-top: 1px solid rgba(255,255,255,0.06); vertical-align: top; transition: var(--transition); <\/span>\r\n .gm-table tr:hover td <span> background: rgba(255,255,255,0.05); color: var(--white); <\/span>\r\n .gm-table td strong <span> color: var(--white); <\/span>\r\n\r\n \/* \u2500\u2500 Hidden item (search\/filter) \u2500\u2500 *\/\r\n .gm-faq-item.hidden <span> display: none; <\/span>\r\n .gm-cat-section.hidden <span> display: none; <\/span>\r\n\r\n \/* \u2500\u2500 Scroll reveal \u2500\u2500 *\/\r\n .gm-reveal <span> opacity: 0; transform: translateY(24px); transition: opacity 0.55s ease, transform 0.55s ease; <\/span>\r\n .gm-reveal.visible <span> opacity: 1; transform: translateY(0); <\/span>\r\n\r\n \/* \u2500\u2500 Responsive \u2500\u2500 *\/\r\n @media (max-width: 860px) {\r\n .gm-stats-bar <span> grid-template-columns: repeat(2, 1fr); <\/span>\r\n }\r\n @media (max-width: 720px) {\r\n .gm-cat-header <span> padding: 20px 22px; <\/span>\r\n .gm-faq-q <span> padding: 16px 22px; <\/span>\r\n .gm-faq-a <span> padding: 0 22px 20px 22px; <\/span>\r\n .gm-hero <span> padding: 40px 16px 36px; <\/span>\r\n .gm-contact <span> padding: 32px 22px; <\/span>\r\n .gm-stats-bar <span> grid-template-columns: 1fr 1fr; <\/span>\r\n }\r\n @media (max-width: 480px) {\r\n .gm-stats-bar <span> grid-template-columns: 1fr 1fr; <\/span>\r\n .gm-faq-q <span> gap: 10px; <\/span>\r\n .gm-faq-q-num <span> display: none; <\/span>\r\n }\r\n<\/style>\r\n\r\n\r\n\r\n<div class=\"gm-faq\">\r\n\r\n <!-- \u2500\u2500 HERO \u2500\u2500 -->\r\n <div class=\"gm-hero gm-reveal\">\r\n <div class=\"gm-hero-badge\">\r\n <i class=\"ti ti-help-circle\"><\/i>\r\n GASPA MACCHINE\r\n <\/div>\r\n <h1>Frequently Asked <span>Questions<\/span><\/h1>\r\n <p class=\"gm-hero-sub\">\r\n Everything you need to know about purchases, shipping, returns, warranties, and payments at GASPA MACCHINE. Clear, complete, and transparent answers. \r\n <\/p>\r\n <div class=\"gm-meta-row\">\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar\"><\/i> Last updated: June 12, 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar-check\"><\/i> Effective date: June 12, 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-world\"><\/i> Valid for 10 shipping countries<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-shield-check\"><\/i> Compliant with EU regulations<\/span>\r\n <\/div>\r\n <div class=\"gm-divider\"><\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 STATS BAR \u2500\u2500 -->\r\n <div class=\"gm-stats-bar gm-reveal\">\r\n <div class=\"gm-stat-card\">\r\n <div class=\"gm-stat-icon\"><i class=\"ti ti-arrow-back-up\"><\/i><\/div>\r\n <div class=\"gm-stat-value\">14<\/div>\r\n <div class=\"gm-stat-label\">Days for return<\/div>\r\n <\/div>\r\n <div class=\"gm-stat-card\">\r\n <div class=\"gm-stat-icon\"><i class=\"ti ti-clock-dollar\"><\/i><\/div>\r\n <div class=\"gm-stat-value\">14<\/div>\r\n <div class=\"gm-stat-label\">Business days for refund<\/div>\r\n <\/div>\r\n <div class=\"gm-stat-card\">\r\n <div class=\"gm-stat-icon\"><i class=\"ti ti-truck\"><\/i><\/div>\r\n <div class=\"gm-stat-value\">7\u201314<\/div>\r\n <div class=\"gm-stat-label\">Business days for delivery<\/div>\r\n <\/div>\r\n <div class=\"gm-stat-card\">\r\n <div class=\"gm-stat-icon\"><i class=\"ti ti-map-pin\"><\/i><\/div>\r\n <div class=\"gm-stat-value\">10<\/div>\r\n <div class=\"gm-stat-label\">Destination countries<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SEARCH BAR \u2500\u2500 -->\r\n <div class=\"gm-search-wrap gm-reveal\">\r\n <i class=\"ti ti-search\"><\/i>\r\n <input class=\"gm-search-input\" type=\"text\" id=\"faqSearch\" placeholder=\"Search frequently asked questions...\" autocomplete=\"off\">\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 CATEGORY FILTER \u2500\u2500 -->\r\n <div class=\"gm-cat-bar gm-reveal\" id=\"catBar\">\r\n <button class=\"gm-cat-btn active\" data-cat=\"all\" type=\"button\">\r\n <i class=\"ti ti-layout-grid\"><\/i> All categories <span class=\"gm-cat-count\" id=\"countAll\"><\/span>\r\n <\/button>\r\n <button class=\"gm-cat-btn\" data-cat=\"azienda\" type=\"button\">\r\n <i class=\"ti ti-building-store\"><\/i> Company <span class=\"gm-cat-count\" id=\"countAzienda\"><\/span>\r\n <\/button>\r\n <button class=\"gm-cat-btn\" data-cat=\"prodotti\" type=\"button\">\r\n <i class=\"ti ti-tractor\"><\/i> Products <span class=\"gm-cat-count\" id=\"countProdotti\"><\/span>\r\n <\/button>\r\n <button class=\"gm-cat-btn\" data-cat=\"ordini\" type=\"button\">\r\n <i class=\"ti ti-shopping-cart\"><\/i> Orders <span class=\"gm-cat-count\" id=\"countOrdini\"><\/span>\r\n <\/button>\r\n <button class=\"gm-cat-btn\" data-cat=\"pagamenti\" type=\"button\">\r\n <i class=\"ti ti-credit-card\"><\/i> Payments <span class=\"gm-cat-count\" id=\"countPagamenti\"><\/span>\r\n <\/button>\r\n <button class=\"gm-cat-btn\" data-cat=\"spedizione\" type=\"button\">\r\n <i class=\"ti ti-truck\"><\/i> Shipping <span class=\"gm-cat-count\" id=\"countSpedizione\"><\/span>\r\n <\/button>\r\n <button class=\"gm-cat-btn\" data-cat=\"resi\" type=\"button\">\r\n <i class=\"ti ti-arrow-back\"><\/i> Returns and Refunds <span class=\"gm-cat-count\" id=\"countResi\"><\/span>\r\n <\/button>\r\n <button class=\"gm-cat-btn\" data-cat=\"garanzia\" type=\"button\">\r\n <i class=\"ti ti-shield-check\"><\/i> Warranty <span class=\"gm-cat-count\" id=\"countGaranzia\"><\/span>\r\n <\/button>\r\n <button class=\"gm-cat-btn\" data-cat=\"ispezione\" type=\"button\">\r\n <i class=\"ti ti-clipboard-check\"><\/i> Inspection <span class=\"gm-cat-count\" id=\"countIspezione\"><\/span>\r\n <\/button>\r\n <button class=\"gm-cat-btn\" data-cat=\"dogana\" type=\"button\">\r\n <i class=\"ti ti-world\"><\/i> Customs <span class=\"gm-cat-count\" id=\"countDogana\"><\/span>\r\n <\/button>\r\n <button class=\"gm-cat-btn\" data-cat=\"diritti\" type=\"button\">\r\n <i class=\"ti ti-flag\"><\/i> Rights by Country <span class=\"gm-cat-count\" id=\"countDiritti\"><\/span>\r\n <\/button>\r\n <button class=\"gm-cat-btn\" data-cat=\"assistenza\" type=\"button\">\r\n <i class=\"ti ti-headset\"><\/i> Assistance <span class=\"gm-cat-count\" id=\"countAssistenza\"><\/span>\r\n <\/button>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 NO RESULTS MESSAGE \u2500\u2500 -->\r\n <div class=\"gm-no-results\" id=\"noResults\">\r\n <i class=\"ti ti-mood-sad\"><\/i>\r\n No results found for your search. Please try different keywords or contact our customer service. \r\n <\/div>\r\n\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <!-- CAT 1: AZIENDA -->\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <div class=\"gm-cat-section gm-reveal\" data-category=\"azienda\">\r\n <div class=\"gm-cat-header\">\r\n <div class=\"gm-cat-icon\"><i class=\"ti ti-building-store\"><\/i><\/div>\r\n <div class=\"gm-cat-title-wrap\">\r\n <div class=\"gm-cat-label\">Category 1<\/div>\r\n <div class=\"gm-cat-title\">About Us \u2013 Company Information<\/div>\r\n <\/div>\r\n <div class=\"gm-cat-count-pill\">4 questions<\/div>\r\n <\/div>\r\n <div class=\"gm-faq-list\">\r\n\r\n <!-- Q1.1 -->\r\n <details class=\"gm-faq-item\" data-category=\"azienda\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">1<\/div>\r\n <span class=\"gm-faq-q-text\">Who is GASPA MACCHINE and who manages the business?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>GASPA MACCHINE is the commercial brand of <strong>GASPA S.R.L MACCHINE<\/strong>, a limited liability company duly incorporated and registered in Italy. The company operates in the sector of buying and selling agricultural and construction machinery, both new and used, catering to farmers, building contractors, public works firms, and private individuals throughout Europe. <\/p>\r\n <p>The complete company details are as follows:<\/p>\r\n <ul class=\"gm-alist\">\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>Company name:<\/strong> GASPA S.R.L MACCHINE<\/span><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>Commercial brand:<\/strong> GASPA MACCHINE<\/span><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>VAT number:<\/strong> IT 03006910909<\/span><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>ATECO code:<\/strong> 47.52.40 (Retail trade of hardware, paints, flat glass, hygiene equipment, wallpaper)<\/span><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>Share capital:<\/strong> \u20ac67,787.00<\/span><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>Registered and operational office:<\/strong> Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy<\/span><\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q1.2 -->\r\n <details class=\"gm-faq-item\" data-category=\"azienda\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">2<\/div>\r\n <span class=\"gm-faq-q-text\">Where is your office located and how can I reach you?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>The registered and operational office of GASPA MACCHINE is located at <strong>Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy<\/strong>, in the industrial area of Sassari, Sardinia.<\/p>\r\n <p>You can contact us directly through the following channels:<\/p>\r\n <ul class=\"gm-alist\">\r\n <li><i class=\"ti ti-phone\"><\/i><span><strong>Phone:<\/strong> <a href=\"tel:+393773901146\">+39 377 390 1146<\/a><\/span><\/li>\r\n <li><i class=\"ti ti-mail\"><\/i><span><strong>Email:<\/strong> <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a><\/span><\/li>\r\n <li><i class=\"ti ti-clock\"><\/i><span><strong>Support hours:<\/strong> Monday to Saturday, from 09:00 to 18:00 (Italian time, UTC+01:00 CET)<\/span><\/li>\r\n <li><i class=\"ti ti-globe\"><\/i><span><strong>Website:<\/strong> <a href=\"https:\/\/gaspa-macchine.com\/en\/\" target=\"_blank\" rel=\"noopener\">gaspa-macchine.com<\/a><\/span><\/li>\r\n <\/ul>\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p>Our showroom is located in the Predda Niedda industrial area of Sassari, an area dedicated to commercial and industrial activities. All machines can be viewed by appointment, to be arranged via email or phone. <\/p>\r\n <\/div>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q1.3 -->\r\n <details class=\"gm-faq-item\" data-category=\"azienda\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">3<\/div>\r\n <span class=\"gm-faq-q-text\">Are you a regularly registered company? How can I verify this?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div> \r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Yes. <strong>GASPA S.R.L MACCHINE<\/strong> is a limited liability company regularly incorporated and registered in the Business Register of the Chamber of Commerce of Sassari. We hold an active Italian VAT number (IT 03006910909), verifiable on the official portal of the Revenue Agency (Agenzia delle Entrate) or through the European Commission's VIES system for intra-EU VAT numbers.<\/p>\r\n <div class=\"gm-box gm-box-green\">\r\n <i class=\"ti ti-certificate\"><\/i>\r\n <p><strong>VIES verification:<\/strong> to confirm the validity of our European VAT number, you can consult the official VIES system at <a href=\"https:\/\/ec.europa.eu\/taxation_customs\/vies\/\" target=\"_blank\" rel=\"noopener\">ec.europa.eu\/taxation_customs\/vies<\/a>.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q1.4 -->\r\n <details class=\"gm-faq-item\" data-category=\"azienda\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">4<\/div>\r\n <span class=\"gm-faq-q-text\">In which countries do you sell and ship your machines?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div> \r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>GASPA MACCHINE sells and ships its machines exclusively to the following ten European countries:<\/p>\r\n <div class=\"gm-pill-row\">\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Italy<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Austria<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Finland<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> France<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Germany<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Netherlands<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Poland<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Romania<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Spain<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Switzerland<\/span>\r\n <\/div>\r\n <p>We do not ship to other countries outside of those listed. If you reside in a country not present on this list, please contact us to check for any future possibilities. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <\/div>\r\n <\/div><!-- \/cat azienda -->\r\n\r\n\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <!-- CAT 2: PRODOTTI -->\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <div class=\"gm-cat-section gm-reveal\" data-category=\"prodotti\">\r\n <div class=\"gm-cat-header\">\r\n <div class=\"gm-cat-icon\"><i class=\"ti ti-tractor\"><\/i><\/div>\r\n <div class=\"gm-cat-title-wrap\">\r\n <div class=\"gm-cat-label\">Category 2<\/div>\r\n <div class=\"gm-cat-title\">Products and Catalog<\/div>\r\n <\/div>\r\n <div class=\"gm-cat-count-pill\">6 questions<\/div>\r\n <\/div>\r\n <div class=\"gm-faq-list\">\r\n\r\n <!-- Q2.1 -->\r\n <details class=\"gm-faq-item\" data-category=\"prodotti\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">1<\/div>\r\n <span class=\"gm-faq-q-text\">What type of machines do you sell in your store?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>GASPA MACCHINE specializes in the sale of agricultural and construction machinery. Our catalog includes the following main types: <\/p>\r\n <ul class=\"gm-alist gm-alist-green\">\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>Agricultural tractors<\/strong> \u2013 machines for soil cultivation, general agricultural use, and field activities<\/span><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>Mini-excavators<\/strong> \u2013 compact equipment for excavations, work in tight spaces, construction sites, and light demolition<\/span><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>Wheel and crawler excavators<\/strong> \u2013 medium and large-sized machines for earthmoving<\/span><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>Loaders (Shovel \/ Backhoe loaders)<\/strong> \u2013 multi-functional machines for loading, digging, and leveling<\/span><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>Telehandlers<\/strong> \u2013 for handling loads at height, agricultural, and construction use<\/span><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>Tandem rollers<\/strong> \u2013 for the compaction of asphalt and soil in road and paving works<\/span><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>Earthmoving machines<\/strong> \u2013 various categories for excavation, leveling, and transport on site<\/span><\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q2.2 -->\r\n <details class=\"gm-faq-item\" data-category=\"prodotti\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">2<\/div>\r\n <span class=\"gm-faq-q-text\">Do you sell new machines, used machines, or both?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>GASPA MACCHINE sells both <strong>new machines<\/strong> and <strong>used machines<\/strong>. Most of our catalog consists of used machinery of certified origin, carefully selected for quality and operational conditions. <\/p>\r\n <p>Each listing in the store clearly indicates whether the machine is new or used, along with the year of construction, working hours or kilometers traveled, and a detailed description of its current state.<\/p>\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Important:<\/strong> used machines are sold \"as is\" regarding normal wear and tear related to age and use. However, GASPA MACCHINE performs a pre-delivery technical inspection on every machine to verify its actual condition. For further details, please consult the section dedicated to pre-delivery inspection. <\/p>\r\n <\/div>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q2.3 -->\r\n <details class=\"gm-faq-item\" data-category=\"prodotti\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">3<\/div>\r\n <span class=\"gm-faq-q-text\">Which brands do you carry in your catalog?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Our inventory includes machines from some of the most recognized and reliable manufacturers in the world in the agricultural and construction sectors. Among the brands we regularly carry: <\/p>\r\n <div class=\"gm-pill-row\">\r\n <span class=\"gm-pill\">JCB<\/span>\r\n <span class=\"gm-pill\">John Deere<\/span>\r\n <span class=\"gm-pill\">New Holland<\/span>\r\n <span class=\"gm-pill\">Caterpillar<\/span>\r\n <span class=\"gm-pill\">Kubota<\/span>\r\n <span class=\"gm-pill\">Bobcat<\/span>\r\n <span class=\"gm-pill\">Kobelco<\/span>\r\n <span class=\"gm-pill\">Yanmar<\/span>\r\n <span class=\"gm-pill\">Volvo<\/span>\r\n <span class=\"gm-pill\">Hitachi<\/span>\r\n <\/div>\r\n <p>The availability of individual models varies based on our current inventory. We invite you to visit our <a href=\"https:\/\/gaspa-macchine.com\/en\/shop\/\" target=\"_blank\" rel=\"noopener\">online store<\/a> to view the machines currently available. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q2.4 -->\r\n <details class=\"gm-faq-item\" data-category=\"prodotti\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">4<\/div>\r\n <span class=\"gm-faq-q-text\">How can I know if a machine is still available?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div> \r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Machine availability is updated directly on our website. If a machine is visible on the store page with the purchase button active, it means it is available for purchase at the time of consultation. <\/p>\r\n <p>However, as these are machines of high commercial value and single-unit availability, we recommend confirming availability by contacting us before proceeding with payment, particularly for purchases via bank transfer. You can contact us at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> or at <a href=\"tel:+393773901146\">+39 377 390 1146<\/a>. <\/p>\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p>To check availability updated in real time, visit the <a href=\"https:\/\/gaspa-macchine.com\/politica-di-disponibilita-e-gestione-delle-scorte-dei-prodotti\/\" target=\"_blank\" rel=\"noopener\">Availability and Stock Management Policy<\/a> page on our site.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q2.5 -->\r\n <details class=\"gm-faq-item\" data-category=\"prodotti\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">5<\/div>\r\n <span class=\"gm-faq-q-text\">Do the prices indicated on the site include VAT?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>All prices displayed on our site are expressed in <strong>Euro (\u20ac)<\/strong> and include the applicable Italian VAT, unless otherwise specifically indicated in the product sheet. The standard Italian VAT rate is currently <strong>22%<\/strong>. <\/p>\r\n <p>For professional customers or businesses with a VAT number registered in an EU country other than Italy, the transaction may be subject to the intra-community VAT regime (reverse charge). In this case, please contact us before purchase to arrange the correct invoicing methods. <\/p>\r\n <p>For customers in <strong>Switzerland<\/strong> (non-EU country), the displayed price does not include Swiss customs duties or Swiss VAT (standard rate of 8.1%), which will be charged to the customer at the time of import.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q2.6 -->\r\n <details class=\"gm-faq-item\" data-category=\"prodotti\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">6<\/div>\r\n <span class=\"gm-faq-q-text\">Do the photographs and descriptions of the machines reflect the actual state of the product?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Yes. We are committed to providing real photographs and accurate, up-to-date descriptions for every machine in our catalog. The published images refer to the specific machine for sale \u2013 not stock photos or generic images of the model. <\/p>\r\n <p>For used machines, the descriptions include all relevant information on the condition, including:<\/p>\r\n <ul class=\"gm-alist\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Year of construction and model<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Working hours or kilometers traveled<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> General condition (e.g., signs of wear, repairs carried out)<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Any known defects or operational limitations<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Equipment and accessories included<\/li>\r\n <\/ul>\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p>The color rendering of photographs may vary slightly depending on the viewing device. To obtain additional information on a specific machine or request further photographs, please contact us before purchase. <\/p>\r\n <\/div>\r\n <\/div>\r\n <\/details>\r\n\r\n <\/div>\r\n <\/div><!-- \/cat prodotti -->\r\n\r\n\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <!-- CAT 3: ORDINI -->\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <div class=\"gm-cat-section gm-reveal\" data-category=\"ordini\">\r\n <div class=\"gm-cat-header\">\r\n <div class=\"gm-cat-icon\"><i class=\"ti ti-shopping-cart\"><\/i><\/div>\r\n <div class=\"gm-cat-title-wrap\">\r\n <div class=\"gm-cat-label\">Category 3<\/div>\r\n <div class=\"gm-cat-title\">How to Place an Order<\/div>\r\n <\/div>\r\n <div class=\"gm-cat-count-pill\">5 questions<\/div>\r\n <\/div>\r\n <div class=\"gm-faq-list\">\r\n\r\n <!-- Q3.1 -->\r\n <details class=\"gm-faq-item\" data-category=\"ordini\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">1<\/div>\r\n <span class=\"gm-faq-q-text\">How do I place an order on your website?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Buying on gaspa-macchine.com is simple and secure. Here is how to proceed step by step: <\/p>\r\n <ul class=\"gm-alist gm-alist-green\">\r\n <li><i class=\"ti ti-number-1\"><\/i><span>Visit the <a href=\"https:\/\/gaspa-macchine.com\/en\/shop\/\" target=\"_blank\" rel=\"noopener\">Store<\/a> and select the desired machine.<\/span><\/li>\r\n <li><i class=\"ti ti-number-2\"><\/i><span>Click on \"Choose\" or \"Buy\" on the product page and add it to the cart.<\/span><\/li>\r\n <li><i class=\"ti ti-number-3\"><\/i><span>Proceed to Checkout: enter your shipping and billing details.<\/span><\/li>\r\n <li><i class=\"ti ti-number-4\"><\/i><span>Select your preferred payment method (card, PayPal, or bank transfer).<\/span><\/li>\r\n <li><i class=\"ti ti-number-5\"><\/i><span>Confirm the order: you will receive a confirmation email at the address provided.<\/span><\/li>\r\n <\/ul>\r\n <p>The order is considered definitively confirmed only after authorization or receipt of payment. For orders of significant amounts or for machines with specific variants, we recommend contacting us before proceeding. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q3.2 -->\r\n <details class=\"gm-faq-item\" data-category=\"ordini\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">2<\/div>\r\n <span class=\"gm-faq-q-text\">Can I modify or correct my order after placing it?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Yes, it is possible to request a modification of the order (delivery address, billing data, product variant) as long as the machine has not yet been prepared for shipping. Normally, it is possible to modify an order within the first <strong>24 hours<\/strong> of placing the purchase. <\/p>\r\n <p>To request a modification, contact us immediately at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> or at <a href=\"tel:+393773901146\">+39 377 390 1146<\/a>, indicating the order number and the desired modification. It is not possible to guarantee the modification once the shipping preparation procedure has started. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q3.3 -->\r\n <details class=\"gm-faq-item\" data-category=\"ordini\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">3<\/div>\r\n <span class=\"gm-faq-q-text\">How do I receive confirmation of my order?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Immediately after placing the order and completing the payment, you will automatically receive an <strong>order confirmation email<\/strong> at the email address provided during registration or checkout. This email contains: <\/p>\r\n <ul class=\"gm-alist\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> The summary of the products purchased<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> The order identification number<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> The shipping and billing details<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> The total amount paid<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Instructions on how to contact us for any problems<\/li>\r\n <\/ul>\r\n <p>If you have not received the confirmation email within 30 minutes of purchase, check your SPAM or Junk folder. In case of non-receipt, contact us at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q3.4 -->\r\n <details class=\"gm-faq-item\" data-category=\"ordini\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">4<\/div>\r\n <span class=\"gm-faq-q-text\">Do I need to create an account to buy?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>It is not mandatory to create an account to make a purchase: you can proceed as a guest. However, creating an account on <a href=\"https:\/\/gaspa-macchine.com\/il-mio-conto\/\" target=\"_blank\" rel=\"noopener\">My Account<\/a> offers several advantages: <\/p>\r\n <ul class=\"gm-alist gm-alist-green\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> View order history<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Save shipping addresses<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Monitor order status in real time<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Faster checkout process for future purchases<\/li>\r\n <\/ul>\r\n <p>In any case, whether you purchase with an account or as a guest, you will always receive the order confirmation via email.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q3.5 -->\r\n <details class=\"gm-faq-item\" data-category=\"ordini\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">5<\/div>\r\n <span class=\"gm-faq-q-text\">Can I place an order on behalf of a company or a professional (B2B)?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Yes. GASPA MACCHINE handles both sales to private consumers (B2C) and to businesses, professionals, and industry operators (B2B). For corporate purchases, simply enter the VAT number and the company name during checkout, or contact us directly to receive a personalized quote or a pro-forma invoice. <\/p>\r\n <p>Please keep in mind that the rights of withdrawal and warranty provided by consumer protection legislation apply exclusively to private buyers. For business customers, the contractual conditions are those established in the General Conditions of Sale and agreed upon at the time of the order. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <\/div>\r\n <\/div><!-- \/cat ordini -->\r\n\r\n\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <!-- CAT 4: PAGAMENTI -->\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <div class=\"gm-cat-section gm-reveal\" data-category=\"pagamenti\">\r\n <div class=\"gm-cat-header\">\r\n <div class=\"gm-cat-icon\"><i class=\"ti ti-credit-card\"><\/i><\/div>\r\n <div class=\"gm-cat-title-wrap\">\r\n <div class=\"gm-cat-label\">Category 4<\/div>\r\n <div class=\"gm-cat-title\">Payment Methods and Security<\/div>\r\n <\/div>\r\n <div class=\"gm-cat-count-pill\">6 questions<\/div>\r\n <\/div>\r\n <div class=\"gm-faq-list\">\r\n\r\n <!-- Q4.1 -->\r\n <details class=\"gm-faq-item\" data-category=\"pagamenti\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">1<\/div>\r\n <span class=\"gm-faq-q-text\">What payment methods do you accept?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>We accept the following payment methods for all orders placed on gaspa-macchine.com:<\/p>\r\n <ul class=\"gm-alist gm-alist-green\">\r\n <li><i class=\"ti ti-credit-card\"><\/i><span><strong>Credit and debit cards<\/strong> \u2013 Visa and Mastercard, processed through a secure payment gateway<\/span><\/li>\r\n <li><i class=\"ti ti-brand-paypal\"><\/i><span><strong>PayPal<\/strong> \u2013 immediate payment via PayPal account or linked card<\/span><\/li>\r\n <li><i class=\"ti ti-building-bank\"><\/i><span><strong>Direct bank transfer<\/strong> \u2013 bank details are communicated via email after order confirmation; payment must be completed within 3 business days<\/span><\/li>\r\n <\/ul>\r\n <p>All payments must be made in <strong>Euro (\u20ac)<\/strong>. Any currency conversion fees applied by the customer's banking institution are the responsibility of the customer. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q4.2 -->\r\n <details class=\"gm-faq-item\" data-category=\"pagamenti\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">2<\/div>\r\n <span class=\"gm-faq-q-text\">Is online payment secure? How is my data protected?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div> \r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Yes. The security of your transactions is our absolute priority. We adopt the following protection measures: <\/p>\r\n <ul class=\"gm-alist\">\r\n <li><i class=\"ti ti-lock\"><\/i><span><strong>SSL\/TLS Encryption<\/strong> \u2013 all communications between your browser and our site are encrypted<\/span><\/li>\r\n <li><i class=\"ti ti-shield\"><\/i><span><strong>PCI-DSS Certified Payment Gateway<\/strong> \u2013 card data is never stored on our servers<\/span><\/li>\r\n <li><i class=\"ti ti-eye-off\"><\/i><span><strong>No storage of payment data<\/strong> \u2013 card information passes exclusively through the secure payment provider<\/span><\/li>\r\n <li><i class=\"ti ti-brand-paypal\"><\/i><span><strong>PayPal Buyer Protection<\/strong> \u2013 for payments via PayPal, the protection provided by PayPal Purchase Protection is active<\/span><\/li>\r\n <\/ul>\r\n <p>In case of suspicious activity or unauthorized transactions, we reserve the right to suspend order processing and contact you for verification. Your rights regarding personal data protection are governed by our <a href=\"https:\/\/gaspa-macchine.com\/informativa-sulla-privacy\/\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a>. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q4.3 -->\r\n <details class=\"gm-faq-item\" data-category=\"pagamenti\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">3<\/div>\r\n <span class=\"gm-faq-q-text\">When is the payment charged?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>The charge occurs at different times depending on the chosen method:<\/p>\r\n <ul class=\"gm-alist\">\r\n <li><i class=\"ti ti-credit-card\"><\/i><span><strong>Credit\/debit card:<\/strong> payment is charged at the time of order confirmation and authorization by the banking institution.<\/span><\/li>\r\n <li><i class=\"ti ti-brand-paypal\"><\/i><span><strong>PayPal:<\/strong> payment is deducted immediately from the PayPal balance or the linked card at the time of transaction completion on the PayPal site.<\/span><\/li>\r\n <li><i class=\"ti ti-building-bank\"><\/i><span><strong>Bank transfer:<\/strong> payment is received according to interbank processing times (generally 1\u20133 business days). The order is processed only after receipt of the transfer. <\/span><\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q4.4 -->\r\n <details class=\"gm-faq-item\" data-category=\"pagamenti\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">4<\/div>\r\n <span class=\"gm-faq-q-text\">How does payment by bank transfer work?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>If you choose bank transfer as your payment method, the procedure is as follows:<\/p>\r\n <ul class=\"gm-alist gm-alist-green\">\r\n <li><i class=\"ti ti-number-1\"><\/i> Complete the checkout by selecting \"Direct bank transfer\".<\/li>\r\n <li><i class=\"ti ti-number-2\"><\/i> You will receive the complete bank details (IBAN, BIC\/SWIFT, account holder) and the order reference to be included in the transfer description via email.<\/li>\r\n <li><i class=\"ti ti-number-3\"><\/i> Make the transfer within <strong>3 business days<\/strong> of receiving the instructions.<\/li>\r\n <li><i class=\"ti ti-number-4\"><\/i> Once the payment is received on the GASPA MACCHINE account, the order is confirmed and started for shipping preparation.<\/li>\r\n <\/ul>\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p>If the transfer is not received within the 3-business-day deadline, the order may be automatically canceled and the machine put back on sale. In this case, you will be notified via email before proceeding with the cancellation. <\/p>\r\n <\/div>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q4.5 -->\r\n <details class=\"gm-faq-item\" data-category=\"pagamenti\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">5<\/div>\r\n <span class=\"gm-faq-q-text\">What happens if my payment is rejected or unsuccessful?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>If the payment is not authorized or fails, the order <strong>will not be confirmed or processed<\/strong>. You will receive a notification via email and can retry the purchase with an alternative payment method. <\/p>\r\n <p>In case of difficulty in completing the payment, we invite you to contact your banking institution or payment provider to check for any account restrictions, or write to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> for assistance.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q4.6 -->\r\n <details class=\"gm-faq-item\" data-category=\"pagamenti\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">6<\/div>\r\n <span class=\"gm-faq-q-text\">Is it possible to pay in installments or request financing?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div> \r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Currently, GASPA MACCHINE does not directly offer installment payment plans or its own financing. Payments must be made in full at the time of order through one of the available methods (card, PayPal, or bank transfer). <\/p>\r\n <p>However, if your PayPal account is enabled for the PayPal \"Pay in 3 installments\" service (available in some countries), you can use it directly at checkout. For further financing options, we suggest you contact your bank or a trusted credit institution. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <\/div>\r\n <\/div><!-- \/cat pagamenti -->\r\n\r\n\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <!-- CAT 5: SPEDIZIONE -->\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <div class=\"gm-cat-section gm-reveal\" data-category=\"spedizione\">\r\n <div class=\"gm-cat-header\">\r\n <div class=\"gm-cat-icon\"><i class=\"ti ti-truck\"><\/i><\/div>\r\n <div class=\"gm-cat-title-wrap\">\r\n <div class=\"gm-cat-label\">Category 5<\/div>\r\n <div class=\"gm-cat-title\">Shipping and Delivery<\/div>\r\n <\/div>\r\n <div class=\"gm-cat-count-pill\">7 questions<\/div>\r\n <\/div>\r\n <div class=\"gm-faq-list\">\r\n\r\n <!-- Q5.1 -->\r\n <details class=\"gm-faq-item\" data-category=\"spedizione\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">1<\/div>\r\n <span class=\"gm-faq-q-text\">How long does it take to receive the machine after the order?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>The delivery process is divided into two phases:<\/p>\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead><tr><th>Phase<\/th><th>Timing<\/th><th>Notes<\/th><\/tr><\/thead>\r\n <tbody>\r\n <tr><td><strong>Order processing<\/strong><\/td><td>1\u20132 business days<\/td><td>Monday to Saturday; orders by 16:00 CET processed same day<\/td><\/tr>\r\n <tr><td><strong>Transport and delivery<\/strong><\/td><td>7\u201314 business days<\/td><td>Depending on the country and destination location<\/td><\/tr>\r\n <\/tbody> \r\n <\/table>\r\n <\/div>\r\n <p>The total estimated time from order confirmation to receipt of the machine is therefore <strong>8\u201316 business days<\/strong>. Times may vary in case of adverse weather conditions, customs delays, or high seasonality periods. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q5.2 -->\r\n <details class=\"gm-faq-item\" data-category=\"spedizione\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">2<\/div>\r\n <span class=\"gm-faq-q-text\">How much are the shipping costs?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Shipping costs are <strong>automatically calculated<\/strong> based on the total order amount and the delivery destination country. The exact cost is displayed in the cart and on the checkout page before completing the purchase, without any hidden fees. <\/p>\r\n <p>As these are machines of large size and significant weight, shipments are carried out via specialized transport (flatbed truck or trailer transport). This affects shipping costs compared to a normal express courier. <\/p>\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p>For orders to <strong>Switzerland<\/strong>, Swiss customs costs and import taxes are added to the shipping costs, which are the exclusive responsibility of the customer. Consult the \"Customs and Regulations\" section for more details. <\/p>\r\n <\/div>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q5.3 -->\r\n <details class=\"gm-faq-item\" data-category=\"spedizione\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">3<\/div>\r\n <span class=\"gm-faq-q-text\">How is the machine transported? Does it involve specialized transport?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div> \r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Yes. Given the nature of the products we sell \u2013 agricultural and construction machines of significant weight and size \u2013 all deliveries are organized via <strong>specialized transport<\/strong>. Each shipment is managed directly by <strong>GASPA S.R.L MACCHINE<\/strong>, which uses qualified transporters for the transport of heavy machinery. <\/p>\r\n <p>The machine is loaded onto a suitable flatbed or trailer, secured according to current transport regulations, and delivered to the indicated address. Upon delivery, you will be asked to sign the transport document (DDT or CMR) to confirm receipt. <\/p>\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p>Before signing the delivery document, please <strong>visually inspect the machine<\/strong> in the presence of the transporter. Any obvious transport damage must be noted on the document before signing and communicated to GASPA MACCHINE within 24 hours. <\/p>\r\n <\/div>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q5.4 -->\r\n <details class=\"gm-faq-item\" data-category=\"spedizione\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">4<\/div>\r\n <span class=\"gm-faq-q-text\">Do I receive a tracking number for my order?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div> \r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Yes. Once the machine has been entrusted to the transporter and the shipment has started, you will receive a <strong>shipping confirmation email<\/strong> containing the tracking number or a link to monitor the delivery status. The tracking update can take up to <strong>24 hours<\/strong> to be registered in the transporter's system. <\/p>\r\n <p>If you placed the order from a registered account, you can also monitor the order status directly from the <a href=\"https:\/\/gaspa-macchine.com\/il-mio-conto\/\" target=\"_blank\" rel=\"noopener\">My Account<\/a> page.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q5.5 -->\r\n <details class=\"gm-faq-item\" data-category=\"spedizione\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">5<\/div>\r\n <span class=\"gm-faq-q-text\">What happens if the machine suffers damage during transport?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>If at the time of delivery you notice obvious damage to the machine caused by transport, here is how to proceed:<\/p>\r\n <ul class=\"gm-alist gm-alist-green\">\r\n <li><i class=\"ti ti-number-1\"><\/i><span>Note the damage on the transport document <strong>before signing<\/strong> for receipt.<\/span><\/li>\r\n <li><i class=\"ti ti-number-2\"><\/i><span>Take detailed photographs of the damage to the machine and its packaging\/anchoring.<\/span><\/li>\r\n <li><i class=\"ti ti-number-3\"><\/i><span>Contact GASPA MACCHINE within <strong>24 hours<\/strong> of delivery at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>, attaching the photographs.<\/span><\/li>\r\n <\/ul>\r\n <p>GASPA MACCHINE undertakes to immediately launch an investigation and find a fair solution, which may consist of repair, replacement of damaged components, partial refund or, in the most serious cases, a return and full refund.<\/p>\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p>Accepting delivery without noting damage on the transport document makes it more difficult to establish liability at a later stage. We urge you to always perform a visual check before signing. <\/p>\r\n <\/div>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q5.6 -->\r\n <details class=\"gm-faq-item\" data-category=\"spedizione\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">6<\/div>\r\n <span class=\"gm-faq-q-text\">What happens if I am not present at the time of delivery?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>If no one is present at the delivery address at the time of the delivery attempt, the transporter will leave a notice and attempt a new delivery or contact you to agree on a new date.<\/p>\r\n <p>If the machine is returned to us due to <strong>failure to collect, unjustified refusal of delivery, or incorrect address<\/strong> provided at the time of order, additional shipping and handling costs for redelivery may apply. These costs are the responsibility of the customer. <\/p>\r\n <p>To avoid inconvenience, ensure that the delivery address is correct and that someone is always available to receive the machine. To change the delivery address, contact us before shipping. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q5.7 -->\r\n <details class=\"gm-faq-item\" data-category=\"spedizione\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">7<\/div>\r\n <span class=\"gm-faq-q-text\">What happens in case of a significant delay in delivery?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div> \r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>While we strive to respect the indicated delivery times, delays may occasionally occur due to exceptional causes beyond our control, including: adverse weather conditions, transport strikes, customs delays, high seasonality, or infrastructure disruptions.<\/p>\r\n <p>In case of a significant delay, we will contact you as soon as possible to keep you updated. If the delay exceeds the reasonable expected times, you will have the right to: <\/p>\r\n <ul class=\"gm-alist\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Request an update on the shipment status<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Agree on a new delivery date<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Cancel the order and receive a full refund, in accordance with Italian and EU consumer protection legislation<\/li>\r\n <\/ul>\r\n <p>Your legal rights under <strong>Legislative Decree 206\/2005 (Consumer Code)<\/strong> and <strong>EU Directive 2019\/771<\/strong> remain unaffected in any case.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <\/div>\r\n <\/div><!-- \/cat spedizione -->\r\n\r\n\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <!-- CAT 6: RESI E RIMBORSI -->\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <div class=\"gm-cat-section gm-reveal\" data-category=\"resi\">\r\n <div class=\"gm-cat-header\">\r\n <div class=\"gm-cat-icon\"><i class=\"ti ti-arrow-back\"><\/i><\/div>\r\n <div class=\"gm-cat-title-wrap\">\r\n <div class=\"gm-cat-label\">Category 6<\/div>\r\n <div class=\"gm-cat-title\">Returns and Refunds<\/div>\r\n <\/div>\r\n <div class=\"gm-cat-count-pill\">8 questions<\/div>\r\n <\/div>\r\n <div class=\"gm-faq-list\">\r\n\r\n <!-- Q6.1 -->\r\n <details class=\"gm-faq-item\" data-category=\"resi\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">1<\/div>\r\n <span class=\"gm-faq-q-text\">Can I return a machine? What is the return window?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div> \r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Yes. GASPA MACCHINE offers a <strong>14-day return policy<\/strong> from the date of receipt of the machine. Within this period, private consumers have the right to return the machine and receive a full refund of the purchase price, provided that the return conditions described in this section are met. <\/p>\r\n <p>The 14-day right of withdrawal is guaranteed by <strong>EU Directive 2011\/83\/EU<\/strong>, transposed in Italy by <strong>Legislative Decree 206\/2005 (Consumer Code)<\/strong>, and applies to all private consumers residing in the European Union and Switzerland who purchase remotely.<\/p>\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p>For professional customers and businesses (B2B), the right of withdrawal is not automatically applicable. Return conditions for corporate purchases are governed by the General Conditions of Sale and must be agreed upon in advance. <\/p>\r\n <\/div>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q6.2 -->\r\n <details class=\"gm-faq-item\" data-category=\"resi\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">2<\/div>\r\n <span class=\"gm-faq-q-text\">What are the necessary conditions to make a return?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div> \r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>In order to accept a return, the machine must meet the following conditions at the time of return:<\/p>\r\n <ul class=\"gm-alist\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Be <strong>in the same state in which it was delivered<\/strong>, without major modifications, additional damage, or significant deterioration compared to the delivery conditions.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Be returned with <strong>all accessories, technical documentation, keys, cables, and equipment<\/strong> provided at the time of sale.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Be accompanied by the <strong>receipt, invoice, or any other valid proof of purchase<\/strong>.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Not have exceeded a <strong>reasonable test mileage of 100 km<\/strong> or 50 total hours of use (exclusively for functional tests).<\/li>\r\n <\/ul>\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p>Use of the machine for productive work, removal of original components, structural or mechanical modifications, or exceeding the indicated usage thresholds may result in a reduction of the refund proportional to the decrease in value of the machine, or refusal of the return.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q6.3 -->\r\n <details class=\"gm-faq-item\" data-category=\"resi\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">3<\/div>\r\n <span class=\"gm-faq-q-text\">How do I start the return procedure?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>To start the return procedure, follow these steps:<\/p>\r\n <ul class=\"gm-alist gm-alist-green\">\r\n <li><i class=\"ti ti-number-1\"><\/i><span>Send a return request via email to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> within 14 days of the date of receipt of the machine. Indicate the order number, the reason for the return, and the date of receipt. <\/span><\/li>\r\n <li><i class=\"ti ti-number-2\"><\/i><span>Our team will respond within <strong>2 business days<\/strong> to confirm acceptance of the return and communicate the return instructions.<\/span><\/li>\r\n <li><i class=\"ti ti-number-3\"><\/i><span>Ship the machine to the address: <strong>Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy<\/strong>, following the instructions received.<\/span><\/li>\r\n <li><i class=\"ti ti-number-4\"><\/i><span>Once the machine is received and verified, a confirmation will be sent to you and the refund will be processed within <strong>14 business days<\/strong>.<\/span><\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q6.4 -->\r\n <details class=\"gm-faq-item\" data-category=\"resi\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">4<\/div>\r\n <span class=\"gm-faq-q-text\">Who pays the shipping costs for returning the machine?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p><strong>Shipping costs for returning the machine are the responsibility of the customer<\/strong>, except in cases where the return is due to an error by GASPA MACCHINE (incorrect machine compared to the order, established lack of conformity, or transport damage attributable to the seller). In such cases, the return costs will be fully reimbursed. <\/p>\r\n <p><strong>No restocking fee or warehouse reintegration penalty is applied<\/strong> for returns made within the expected 14 days and in compliance with the indicated conditions.<\/p>\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p>For the organization of specialized collection of heavy machinery, we recommend contacting us before booking a transporter, so that we can assist you in identifying the most appropriate logistical solution.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q6.5 -->\r\n <details class=\"gm-faq-item\" data-category=\"resi\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">5<\/div>\r\n <span class=\"gm-faq-q-text\">How long will it take to receive my refund?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>The refund is processed within <strong>14 business days<\/strong> from the date of receipt and verification of the returned machine at our office. You will receive a confirmation email as soon as the refund has been approved and initiated. <\/p>\r\n <p>The refund is made using the <strong>same payment method used for the purchase<\/strong>:<\/p>\r\n <ul class=\"gm-alist\">\r\n <li><i class=\"ti ti-credit-card\"><\/i><span><strong>Credit\/debit card:<\/strong> the refund appears on your statement within an additional 5\u201310 business days, depending on your bank's processing times.<\/span><\/li>\r\n <li><i class=\"ti ti-brand-paypal\"><\/i><span><strong>PayPal:<\/strong> the refund is credited directly to your PayPal account within 3\u20135 business days.<\/span><\/li>\r\n <li><i class=\"ti ti-building-bank\"><\/i><span><strong>Bank transfer:<\/strong> the refund is credited via bank transfer within 3\u20135 banking business days.<\/span><\/li>\r\n <\/ul>\r\n <p>If you have not received your refund within the indicated timeframe following our approval notification, please contact your bank first. If the problem persists, please write to us at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q6.6 -->\r\n <details class=\"gm-faq-item\" data-category=\"resi\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">6<\/div>\r\n <span class=\"gm-faq-q-text\">What happens if I return the machine in a deteriorated state compared to delivery?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>If the machine is returned in a state that reflects use beyond what is necessary for simple verification of conditions (reasonable functional test), GASPA MACCHINE reserves the right to <strong>reduce the refund amount<\/strong> in proportion to the decrease in the machine's value compared to its delivery condition.<\/p>\r\n <p>The assessment of deterioration will be carried out transparently by our technical team. You will be notified in writing of the reduced refund amount and the reasoning, with the possibility of requesting clarification or contesting the assessment within 5 working days of the communication. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q6.7 -->\r\n <details class=\"gm-faq-item\" data-category=\"resi\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">7<\/div>\r\n <span class=\"gm-faq-q-text\">What should I do if I received the wrong machine or a different product from the one ordered?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>If you have received a machine different from the one ordered or one that does not correspond to the description in the sales advertisement, please contact us immediately at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>, attaching photographs and the order number.<\/p>\r\n <p>In this case, GASPA MACCHINE will fully bear the return costs and will, at your choice:<\/p>\r\n <ul class=\"gm-alist gm-alist-green\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Arrange the shipment of the correct machine (subject to availability)<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Issue a full refund of the purchase price and original shipping costs<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q6.8 -->\r\n <details class=\"gm-faq-item\" data-category=\"resi\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">8<\/div>\r\n <span class=\"gm-faq-q-text\">Is it possible to exchange for another machine instead of a refund?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Yes. In certain cases, the fastest and most convenient method for both parties may consist of arranging the return of the machine and then placing a new separate order for an alternative machine available in our catalog. <\/p>\r\n <p>If you wish to explore this option, please contact us at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> before formally initiating the return procedure. Our team will guide you to the solution best suited to your needs. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <\/div>\r\n <\/div><!-- \/cat resi -->\r\n\r\n\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <!-- CAT 7: CANCELLAZIONE -->\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <div class=\"gm-cat-section gm-reveal\" data-category=\"ordini\">\r\n <div class=\"gm-cat-header\">\r\n <div class=\"gm-cat-icon\"><i class=\"ti ti-x\"><\/i><\/div>\r\n <div class=\"gm-cat-title-wrap\">\r\n <div class=\"gm-cat-label\">Category 7<\/div>\r\n <div class=\"gm-cat-title\">Order Cancellation and Right of Withdrawal<\/div>\r\n <\/div>\r\n <div class=\"gm-cat-count-pill\">5 questions<\/div>\r\n <\/div>\r\n <div class=\"gm-faq-list\">\r\n\r\n <!-- Q7.1 -->\r\n <details class=\"gm-faq-item\" data-category=\"ordini\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">1<\/div>\r\n <span class=\"gm-faq-q-text\">Can I cancel my order? By when can I do it for free?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div> \r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Yes. You can cancel your order <strong>free of charge within 24 hours<\/strong> of making the purchase, provided that the machine has not yet been handed over to the carrier. In this case, the full refund will be processed to the original payment method. <\/p>\r\n <p>If the order has already been shipped at the time of the cancellation request, it is no longer possible to block the delivery. In such a case, you must wait for the receipt of the machine and then initiate the return procedure according to our 14-day policy. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q7.2 -->\r\n <details class=\"gm-faq-item\" data-category=\"ordini\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">2<\/div>\r\n <span class=\"gm-faq-q-text\">How do I cancel my order?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>To cancel an order, please contact us as soon as possible by sending an email to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> with the following information:<\/p>\r\n <ul class=\"gm-alist\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Order number<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Subject: \"Order cancellation request\"<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Reason for cancellation (optional)<\/li>\r\n <\/ul>\r\n <p>We will respond within 1\u20132 working days to confirm the cancellation or to inform you that the order has already been shipped (in which case return procedures apply).<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q7.3 -->\r\n <details class=\"gm-faq-item\" data-category=\"ordini\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">3<\/div>\r\n <span class=\"gm-faq-q-text\">What is the legal right of withdrawal and how does it work?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div> \r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>The <strong>right of withdrawal<\/strong> is a legal right recognized for all private consumers who purchase at a distance (online, by phone, etc.) pursuant to <strong>EU Directive 2011\/83\/EU<\/strong>. It allows you to withdraw from the purchase contract within <strong>14 days of receiving the goods<\/strong>, without having to provide any justification. <\/p>\r\n <p>To exercise the right of withdrawal, you can use the <strong>Standard Withdrawal Form<\/strong> available in our <a href=\"https:\/\/gaspa-macchine.com\/politica-di-cancellazione\/\" target=\"_blank\" rel=\"noopener\">Cancellation Policy<\/a> or send a written communication to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> indicating your intention to withdraw from the contract, the order number, and the buyer's details.<\/p>\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Please note:<\/strong> the right of withdrawal applies exclusively to <strong>private consumers<\/strong>. It does not apply to businesses and professionals purchasing in the exercise of their commercial activity. <\/p>\r\n <\/div>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q7.4 -->\r\n <details class=\"gm-faq-item\" data-category=\"ordini\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">4<\/div>\r\n <span class=\"gm-faq-q-text\">When will I receive the refund after cancelling the order?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>If the order is cancelled before shipment, the refund is initiated within <strong>5 working days<\/strong> of the cancellation confirmation, to the original payment method.<\/p>\r\n <p>If the order has already been shipped and you have exercised the right of withdrawal after delivery, the refund is processed within <strong>14 working days<\/strong> from the date of receipt of the returned machine at our premises, as described in the \"Returns and Refunds\" section.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q7.5 -->\r\n <details class=\"gm-faq-item\" data-category=\"ordini\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">5<\/div>\r\n <span class=\"gm-faq-q-text\">Are there situations where the right of withdrawal does not apply?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>In accordance with Art. 59 of EU Directive 2011\/83\/EU, the right of withdrawal may not apply or may be limited in certain specific circumstances, including: <\/p>\r\n <ul class=\"gm-alist\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Machines made to the customer's specific request (custom-made or with non-standard personalizations)<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Machines that by their nature cannot be reasonably returned (for example, if already installed or irreversibly integrated)<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Purchases made by entities that do not qualify as consumers under the Consumer Code<\/li>\r\n <\/ul>\r\n <p>In all other cases, the right of withdrawal applies fully for the 14 days provided by law. For any doubts, please contact us at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <\/div>\r\n <\/div><!-- \/cat cancellazione -->\r\n\r\n\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <!-- CAT 8: GARANZIA -->\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <div class=\"gm-cat-section gm-reveal\" data-category=\"garanzia\">\r\n <div class=\"gm-cat-header\">\r\n <div class=\"gm-cat-icon\"><i class=\"ti ti-shield-check\"><\/i><\/div>\r\n <div class=\"gm-cat-title-wrap\">\r\n <div class=\"gm-cat-label\">Category 8<\/div>\r\n <div class=\"gm-cat-title\">Legal and Commercial Warranty<\/div>\r\n <\/div>\r\n <div class=\"gm-cat-count-pill\">6 questions<\/div>\r\n <\/div>\r\n <div class=\"gm-faq-list\">\r\n\r\n <!-- Q8.1 -->\r\n <details class=\"gm-faq-item\" data-category=\"garanzia\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">1<\/div>\r\n <span class=\"gm-faq-q-text\">What is the legal warranty on machines sold by GASPA MACCHINE?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>All machines sold by GASPA MACCHINE are covered by the <strong>legal warranty of conformity<\/strong> provided by <strong>EU Directive 2019\/771<\/strong>, transposed in Italy by <strong>Legislative Decree 170\/2021<\/strong>. This warranty cannot be excluded or reduced by any contractual clause. <\/p>\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead><tr><th>Country<\/th><th>New machines<\/th><th>Used machines<\/th><th>Presumption of defect<\/th><\/tr><\/thead>\r\n <tbody>\r\n <tr><td><strong>Italy<\/strong><\/td><td>2 years<\/td><td>1 year (agreement)<\/td><td>12 months<\/td><\/tr>\r\n <tr><td><strong>Austria<\/strong><\/td><td>2 years<\/td><td>1 year (agreement)<\/td><td>12 months<\/td><\/tr>\r\n <tr><td><strong>Finlandia<\/strong><\/td><td>2 years<\/td><td>1 year (agreement)<\/td><td>12 months<\/td><\/tr>\r\n <tr><td><strong>France<\/strong><\/td><td>2 years<\/td><td>1 year (agreement)<\/td><td>12 months<\/td><\/tr>\r\n <tr><td><strong>Germany<\/strong><\/td><td>2 years<\/td><td>1 year (agreement)<\/td><td>12 months<\/td><\/tr>\r\n <tr><td><strong>Netherlands<\/strong><\/td><td>2 years<\/td><td>1 year (agreement)<\/td><td>12 months<\/td><\/tr>\r\n <tr><td><strong>Poland<\/strong><\/td><td>2 years<\/td><td>1 year (agreement)<\/td><td>12 months<\/td><\/tr>\r\n <tr><td><strong>Romania<\/strong><\/td><td>2 years<\/td><td>1 year (agreement)<\/td><td>12 months<\/td><\/tr>\r\n <tr><td><strong>Spain<\/strong><\/td><td>3 years<\/td><td>2 years<\/td><td>24 months<\/td><\/tr>\r\n <tr><td><strong>Switzerland<\/strong><\/td><td>2 years<\/td><td>1 year (agreement)<\/td><td>By CO law<\/td><\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n <p>For full details on the warranty, please visit our <a href=\"https:\/\/gaspa-macchine.com\/politica-di-garanzia\/\" target=\"_blank\" rel=\"noopener\">Warranty and Protections Policy<\/a>.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q8.2 -->\r\n <details class=\"gm-faq-item\" data-category=\"garanzia\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">2<\/div>\r\n <span class=\"gm-faq-q-text\">Does the warranty also apply to used machines?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Yes. Used machines are also covered by the legal warranty of conformity. However, in compliance with EU and Italian regulations, the duration of the legal warranty can be <strong>reduced to a minimum of 1 year<\/strong> for second-hand goods, subject to explicit written agreement between the parties. <\/p>\r\n <p>It is specified that the warranty on used machines does not cover normal wear and tear due to age, ordinary use, and the conditions of use described in the sales advertisement, nor known defects or operational limitations clearly indicated in the product sheet before purchase.<\/p>\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p>The duration of the warranty applicable to each used machine is indicated in the relative product sheet. In the absence of a specific indication, the standard legal term of the buyer's country of residence applies. <\/p>\r\n <\/div>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q8.3 -->\r\n <details class=\"gm-faq-item\" data-category=\"garanzia\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">3<\/div>\r\n <span class=\"gm-faq-q-text\">What does the warranty cover? Which defects are included?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div> \r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>The legal warranty covers all <strong>conformity defects<\/strong> existing at the time of delivery, i.e., all cases in which the machine:<\/p>\r\n <ul class=\"gm-alist gm-alist-green\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Does not correspond to the technical specifications, model, or characteristics described in the sales advertisement<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Is not suitable for the ordinary use for which machines of that type are normally intended<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Is not suitable for the specific use communicated by the buyer before the conclusion of the contract<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Presents pre-existing mechanical, hydraulic, or structural defects not declared at the time of sale<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Was not delivered with the accessories, keys, or documentation included in the contract<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q8.4 -->\r\n <details class=\"gm-faq-item\" data-category=\"garanzia\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">4<\/div>\r\n <span class=\"gm-faq-q-text\">What is not covered by the warranty?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>The warranty <strong>does not cover<\/strong> the following situations:<\/p>\r\n <ul class=\"gm-alist\">\r\n <li><i class=\"ti ti-x\" style=\"color:#f87171;\"><\/i> Normal wear and tear of components (tires, filters, belts, oil, etc.) proportional to age and use<\/li>\r\n <li><i class=\"ti ti-x\" style=\"color:#f87171;\"><\/i> Damage caused by improper use, overloading, or use not in accordance with the manufacturer's instructions<\/li>\r\n <li><i class=\"ti ti-x\" style=\"color:#f87171;\"><\/i> Damage caused by accidents, collisions, flooding, fire, or other accidental or atmospheric events<\/li>\r\n <li><i class=\"ti ti-x\" style=\"color:#f87171;\"><\/i> Unauthorized modifications or repairs carried out by third parties<\/li>\r\n <li><i class=\"ti ti-x\" style=\"color:#f87171;\"><\/i> Known defects clearly declared in the product sheet before the sale<\/li>\r\n <li><i class=\"ti ti-x\" style=\"color:#f87171;\"><\/i> Ordinary maintenance not performed according to the manufacturer's instructions<\/li>\r\n <\/ul> \r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q8.5 -->\r\n <details class=\"gm-faq-item\" data-category=\"garanzia\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">5<\/div>\r\n <span class=\"gm-faq-q-text\">How do I file a warranty claim?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>To file a warranty claim, please follow this procedure:<\/p>\r\n <ul class=\"gm-alist gm-alist-green\">\r\n <li><i class=\"ti ti-number-1\"><\/i><span>Take photographs and\/or videos documenting the defect found.<\/span><\/li>\r\n <li><i class=\"ti ti-number-2\"><\/i><span>Contact GASPA MACCHINE at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> describing the problem in detail, indicating the order number, the date of purchase, and the date the defect appeared.<\/span><\/li>\r\n <li><i class=\"ti ti-number-3\"><\/i><span>Our technical team will evaluate the claim and respond to you within <strong>5 working days<\/strong> with a proposed solution.<\/span><\/li>\r\n <li><i class=\"ti ti-number-4\"><\/i><span>Based on the assessment, repair, replacement of components, replacement of the machine, or a refund will be proposed, as provided by the applicable regulations.<\/span><\/li>\r\n <\/ul>\r\n <p>For all details on the warranty procedure, please consult our <a href=\"https:\/\/gaspa-macchine.com\/politica-di-garanzia\/\" target=\"_blank\" rel=\"noopener\">Warranty and Protections Policy<\/a>.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q8.6 -->\r\n <details class=\"gm-faq-item\" data-category=\"garanzia\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">6<\/div>\r\n <span class=\"gm-faq-q-text\">Does the legal warranty apply in all 10 countries you ship to?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Yes. The legal warranty of conformity applies to all purchases made through gaspa-macchine.com, regardless of the buyer's country of residence, as it is established by an EU Directive and the Italian law applicable to GASPA MACCHINE as the seller. <\/p>\r\n <p>However, each country may provide additional or longer-lasting protections compared to the EU minimums. In Spain, for example, the legal warranty is <strong>3 years<\/strong> for new goods. For details regarding the specific rights of your country of residence, please consult the \"Rights by Country\" section of this page. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <\/div>\r\n <\/div><!-- \/cat garanzia -->\r\n\r\n\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <!-- CAT 9: ISPEZIONE E AUTENTICIT\u00c0 -->\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <div class=\"gm-cat-section gm-reveal\" data-category=\"ispezione\">\r\n <div class=\"gm-cat-header\">\r\n <div class=\"gm-cat-icon\"><i class=\"ti ti-clipboard-check\"><\/i><\/div>\r\n <div class=\"gm-cat-title-wrap\">\r\n <div class=\"gm-cat-label\">Category 9<\/div>\r\n <div class=\"gm-cat-title\">Pre-delivery Inspection and Machine Authenticity<\/div>\r\n <\/div>\r\n <div class=\"gm-cat-count-pill\">4 questions<\/div>\r\n <\/div>\r\n <div class=\"gm-faq-list\">\r\n\r\n <!-- Q9.1 -->\r\n <details class=\"gm-faq-item\" data-category=\"ispezione\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">1<\/div>\r\n <span class=\"gm-faq-q-text\">Are the machines technically inspected before delivery?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Yes. Before each shipment, GASPA MACCHINE carries out a <strong>pre-delivery technical inspection<\/strong> on every machine, both new and used. This check includes: <\/p>\r\n <ul class=\"gm-alist gm-alist-green\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> General visual check of the condition of the bodywork, chassis, and structure<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Verification of the operation of the engine and hydraulic systems<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Check of oil, coolant, and hydraulic fluid levels<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Verification of the functionality of controls and safety devices<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Photographic documentation of the current state of the machine<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Preparation of a pre-delivery inspection report<\/li>\r\n <\/ul>\r\n <p>For further information on the inspection process, please visit the <a href=\"https:\/\/gaspa-macchine.com\/collaudo-delle-apparecchiature-e-ispezione-pre-consegna\/\" target=\"_blank\" rel=\"noopener\">Testing and Pre-delivery Inspection<\/a> page.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q9.2 -->\r\n <details class=\"gm-faq-item\" data-category=\"ispezione\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">2<\/div>\r\n <span class=\"gm-faq-q-text\">How do you verify the authenticity and origin of the machines you sell?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>GASPA MACCHINE adopts an authenticity and ownership verification procedure for every machine acquired for resale. This procedure includes: <\/p>\r\n <ul class=\"gm-alist\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Verification of the serial number (VIN\/PIN) and correspondence with official documentation<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Check of ownership titles and provenance documents<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Verification of the absence of liens, seizures, or mortgages on the machine<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Collection of available technical documentation and maintenance logs<\/li>\r\n <\/ul>\r\n <p>For further details, please consult the <a href=\"https:\/\/gaspa-macchine.com\/verifica-di-autenticita-e-proprieta\/\" target=\"_blank\" rel=\"noopener\">Authenticity and Ownership Verification<\/a> page.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q9.3 -->\r\n <details class=\"gm-faq-item\" data-category=\"ispezione\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">3<\/div>\r\n <span class=\"gm-faq-q-text\">Do you provide technical documentation and the machine's maintenance history?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Yes, where available. For every machine for sale, GASPA MACCHINE is committed to providing all collected technical documentation, which may include: <\/p>\r\n <ul class=\"gm-alist gm-alist-green\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Maintenance log and records of interventions performed (if available)<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Manufacturer's use and maintenance manuals<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Technical data sheets of the model<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Overhaul or testing certificates (where applicable)<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Pre-delivery inspection report prepared by GASPA MACCHINE<\/li>\r\n <\/ul>\r\n <p>The availability of documentation varies based on the age and origin of the machine. Any missing documentation is clearly indicated in the product sheet. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q9.4 -->\r\n <details class=\"gm-faq-item\" data-category=\"ispezione\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">4<\/div>\r\n <span class=\"gm-faq-q-text\">Can I inspect the machine in person before purchasing?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Yes. We invite you to visit our warehouse at <strong>Z.I. Predda Niedda Strada 30, 07100 Sassari (SS)<\/strong> to personally inspect the machine of your interest before proceeding with the purchase. The visit must be arranged in advance by contacting us at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> or at <a href=\"tel:+393773901146\">+39 377 390 1146<\/a>, Monday to Saturday from 09:00 AM to 06:00 PM. <\/p>\r\n <p>For customers who cannot reach the site, we can provide additional photographs, detailed videos, or arrange a video call to show the machine in operation, upon request.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <\/div>\r\n <\/div><!-- \/cat ispezione -->\r\n\r\n\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <!-- CAT 10: DOGANA E IMPORTAZIONE -->\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <div class=\"gm-cat-section gm-reveal\" data-category=\"dogana\">\r\n <div class=\"gm-cat-header\">\r\n <div class=\"gm-cat-icon\"><i class=\"ti ti-world\"><\/i><\/div>\r\n <div class=\"gm-cat-title-wrap\">\r\n <div class=\"gm-cat-label\">Category 10<\/div>\r\n <div class=\"gm-cat-title\">Customs, Duties, and Import Regulations<\/div>\r\n <\/div>\r\n <div class=\"gm-cat-count-pill\">4 questions<\/div>\r\n <\/div>\r\n <div class=\"gm-faq-list\">\r\n\r\n <!-- Q10.1 -->\r\n <details class=\"gm-faq-item\" data-category=\"dogana\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">1<\/div>\r\n <span class=\"gm-faq-q-text\">Do I have to pay customs duties if I buy from another EU country?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>No. For shipments to European Union countries (Austria, Finland, France, Germany, Italy, Netherlands, Poland, Romania, Spain), <strong>no customs duties are expected<\/strong> as all these countries are part of the single EU customs area. Goods circulate freely between member states without additional customs formalities. <\/p>\r\n <p>However, for intra-EU shipments of high-value machines, specific provisions regarding intra-community VAT may apply. GASPA MACCHINE issues the correct tax documentation (invoice with VAT or intra-community invoice) based on the buyer's status (private individual or VAT number). <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q10.2 -->\r\n <details class=\"gm-faq-item\" data-category=\"dogana\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">2<\/div>\r\n <span class=\"gm-faq-q-text\">What do I need to know if I buy from Switzerland?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Switzerland is not a member of the European Union nor the EU customs area. Shipments to Switzerland are therefore subject to import customs formalities. Costs and fulfillments are the sole responsibility of the Swiss purchasing customer: <\/p>\r\n <ul class=\"gm-alist gm-alist-gold\">\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>Import customs duties:<\/strong> calculated based on the value of the machine and the product category, according to the Swiss customs tariff.<\/span><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>Swiss VAT:<\/strong> the ordinary rate of Swiss Value Added Tax (MWST\/TVA\/IVA) is <strong>8.1%<\/strong> since January 1, 2024, applied to the value of the goods plus duties.<\/span><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>Customs clearance fees:<\/strong> any fees from the customs broker, borne by the customer.<\/span><\/li>\r\n <\/ul>\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p>GASPA MACCHINE provides all necessary customs documentation (commercial invoice, packing list, declared value). For an estimate of import costs, we recommend consulting the website of the <a href=\"https:\/\/www.ezv.admin.ch\/\" target=\"_blank\" rel=\"noopener\">Federal Office for Customs and Border Security (BAZG)<\/a> or a Swiss customs broker. <\/p>\r\n <\/div>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q10.3 -->\r\n <details class=\"gm-faq-item\" data-category=\"dogana\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">3<\/div>\r\n <span class=\"gm-faq-q-text\">Are there hazardous materials or shipping restrictions for the machines?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Agricultural and construction machines may contain materials or fluids subject to special transport regulations, including:<\/p>\r\n <ul class=\"gm-alist\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Diesel or gasoline in the tanks (reduced to a minimum for transport)<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Hydraulic fluids and lubricants<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Lead-acid or lithium batteries<\/li>\r\n <\/ul>\r\n <p>GASPA MACCHINE ensures that shipped machines comply with all ADR (Accord Dangereux Routier) regulations applicable to the road transport of dangerous goods, including provisions relating to flammable liquids and batteries. For complete information, please consult our <a href=\"https:\/\/gaspa-macchine.com\/materiali-pericolosi-e-restrizioni-di-spedizione\/\" target=\"_blank\" rel=\"noopener\">Hazardous Materials and Shipping Restrictions<\/a> page. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q10.4 -->\r\n <details class=\"gm-faq-item\" data-category=\"dogana\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">4<\/div>\r\n <span class=\"gm-faq-q-text\">Do the machines comply with European technical regulations?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>The machines we sell comply with the current technical regulations applicable in the country and year of construction. For machines intended for use on public roads, it is the buyer's responsibility to ensure that the machine meets all homologation, registration, and insurance requirements provided in their country. <\/p>\r\n <p>Agricultural and construction machines operating exclusively in private or agricultural areas follow different homologation regulations compared to road vehicles. For any doubts about the suitability of a specific machine for your country, we recommend contacting us before purchase. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <\/div>\r\n <\/div><!-- \/cat dogana -->\r\n\r\n\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <!-- CAT 11: DIRITTI PER PAESE -->\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <div class=\"gm-cat-section gm-reveal\" data-category=\"diritti\">\r\n <div class=\"gm-cat-header\">\r\n <div class=\"gm-cat-icon\"><i class=\"ti ti-flag\"><\/i><\/div>\r\n <div class=\"gm-cat-title-wrap\">\r\n <div class=\"gm-cat-label\">Category 11<\/div>\r\n <div class=\"gm-cat-title\">Consumer Rights by Country of Residence<\/div>\r\n <\/div>\r\n <div class=\"gm-cat-count-pill\">5 questions<\/div>\r\n <\/div>\r\n <div class=\"gm-faq-list\">\r\n\r\n <!-- Q11.1 -->\r\n <details class=\"gm-faq-item\" data-category=\"diritti\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">1<\/div>\r\n <span class=\"gm-faq-q-text\">What laws apply to my purchase if I reside in Italy?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>If you reside in Italy, in addition to EU regulations, <strong>Legislative Decree 206\/2005 (Consumer Code)<\/strong> and <strong>Legislative Decree 170\/2021<\/strong> apply to you. The legal warranty is <strong>2 years<\/strong> for new goods, with a presumption of pre-existence of the defect for the first <strong>12 months<\/strong>. For disputes, the Italian consumer can turn to recognized consumer associations or the mediation procedure pursuant to <strong>Legislative Decree 28\/2010<\/strong>. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q11.2 -->\r\n <details class=\"gm-faq-item\" data-category=\"diritti\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">2<\/div>\r\n <span class=\"gm-faq-q-text\">What additional protections do consumers have in France and Germany?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div> \r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p><strong>France:<\/strong> French consumers benefit from the <em>garantie l\u00e9gale de conformit\u00e9<\/em> (Art. L217-1 et seq. of the Code de la Consommation) and the <em>garantie des vices cach\u00e9s<\/em> (Art. 1641 et seq. of the Code Civil). The warranty for hidden defects is separate from the legal warranty and allows action within <strong>2 years of discovering the defect<\/strong>. For disputes, the service of the <em>m\u00e9diateur de la consommation<\/em> is available. <\/p>\r\n <p><strong>Germany:<\/strong> the legal warranty (<em>gesetzliche Gew\u00e4hrleistung<\/em>) is governed by the BGB. The presumption of pre-existence of the defect applies for <strong>12 months<\/strong>. For disputes, the <em>Universalschlichtungsstelle des Bundes<\/em> and the <em>Allgemeine Verbraucherzentrale<\/em> are available. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q11.3 -->\r\n <details class=\"gm-faq-item\" data-category=\"diritti\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">3<\/div>\r\n <span class=\"gm-faq-q-text\">What are the special protections for consumers in Spain?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div> \r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Spain offers consumers reinforced protection. Following the amendment of <strong>Real Decreto Legislativo 1\/2007 (TRLGDCU)<\/strong> in 2022 to transpose EU Directive 2019\/771, the legal warranty for new goods has been extended to <strong>3 years<\/strong> from delivery, with a presumption of pre-existence of the defect for the first <strong>2 years<\/strong>. For disputes, the Spanish consumer can access the <strong>Sistema Arbitral de Consumo<\/strong>, a free or low-cost public arbitration system. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q11.4 -->\r\n <details class=\"gm-faq-item\" data-category=\"diritti\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">4<\/div>\r\n <span class=\"gm-faq-q-text\">How does the European ODR platform work for resolving online disputes?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Consumers residing in the European Union have access to the <strong>ODR (Online Dispute Resolution) platform<\/strong> of the European Commission, a free tool for resolving disputes related to online purchases in a simple, fast, and out-of-court manner.<\/p>\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-external-link\"><\/i>\r\n <p><strong>ODR Platform:<\/strong> accessible at <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener\">ec.europa.eu\/consumers\/odr<\/a>. For disputes related to purchases at GASPA MACCHINE, our contact address for the ODR platform is <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>. <\/p>\r\n <\/div>\r\n <p>Before resorting to the ODR platform, we invite you to contact us directly to attempt an amicable resolution of the dispute, which always represents the fastest and most efficient solution.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q11.5 -->\r\n <details class=\"gm-faq-item\" data-category=\"diritti\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">5<\/div>\r\n <span class=\"gm-faq-q-text\">What is the competent court in case of an unresolved dispute?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>For disputes that do not find an amicable solution or through ADR\/ODR procedures, the <strong>competent court<\/strong> is the <strong>Court of Sassari<\/strong> (registered office of GASPA S.R.L MACCHINE). However, if the law of the consumer's country of residence provides for exclusive jurisdiction in favor of the consumer's court (as provided, for example, by EU Regulation 1215\/2012 on jurisdiction), the applicable legal provisions in the consumer's country will prevail. <\/p>\r\n <p>The law applicable to the sales contract is <strong>Italian law<\/strong>, without prejudice to the protection provided by the mandatory legislation of the consumer's country of residence, where more favorable.<\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <\/div>\r\n <\/div><!-- \/cat diritti -->\r\n\r\n\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <!-- CAT 12: ASSISTENZA E CONTATTI -->\r\n <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n <div class=\"gm-cat-section gm-reveal\" data-category=\"assistenza\">\r\n <div class=\"gm-cat-header\">\r\n <div class=\"gm-cat-icon\"><i class=\"ti ti-headset\"><\/i><\/div>\r\n <div class=\"gm-cat-title-wrap\">\r\n <div class=\"gm-cat-label\">Category 12<\/div>\r\n <div class=\"gm-cat-title\">Customer Support and Contacts<\/div>\r\n <\/div>\r\n <div class=\"gm-cat-count-pill\">5 questions<\/div>\r\n <\/div>\r\n <div class=\"gm-faq-list\">\r\n\r\n <!-- Q12.1 -->\r\n <details class=\"gm-faq-item\" data-category=\"assistenza\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">1<\/div>\r\n <span class=\"gm-faq-q-text\">How can I contact GASPA MACCHINE customer service?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>We are available through the following contact channels:<\/p>\r\n <ul class=\"gm-alist gm-alist-green\">\r\n <li><i class=\"ti ti-mail\"><\/i><span><strong>Email:<\/strong> <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> \u2013 for detailed requests, claims, returns, and written questions<\/span><\/li>\r\n <li><i class=\"ti ti-phone\"><\/i><span><strong>Phone:<\/strong> <a href=\"tel:+393773901146\">+39 377 390 1146<\/a> \u2013 for immediate assistance during office hours<\/span><\/li>\r\n <li><i class=\"ti ti-map-pin\"><\/i><span><strong>In person:<\/strong> Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), by appointment<\/span><\/li>\r\n <li><i class=\"ti ti-forms\"><\/i><span><strong>Contact form:<\/strong> available on the <a href=\"https:\/\/gaspa-macchine.com\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a> page of the site<\/span><\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q12.2 -->\r\n <details class=\"gm-faq-item\" data-category=\"assistenza\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">2<\/div>\r\n <span class=\"gm-faq-q-text\">What are your support hours?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>Our customer service is available during the following hours:<\/p>\r\n <div class=\"gm-box gm-box-green\">\r\n <i class=\"ti ti-clock\"><\/i>\r\n <p><strong>Monday \u2013 Saturday: 09:00 AM \u2013 06:00 PM<\/strong> (Italian time, UTC+01:00 CET \/ UTC+02:00 CEST in summer). Outside these hours, you can send us an email: we will respond on the first available working day.<\/p>\r\n <\/div>\r\n <\/div> \r\n <\/details>\r\n\r\n <!-- Q12.3 -->\r\n <details class=\"gm-faq-item\" data-category=\"assistenza\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">3<\/div>\r\n <span class=\"gm-faq-q-text\">How long will it take to receive a response to my request?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>We are committed to responding to all written requests within the following timeframes:<\/p>\r\n <ul class=\"gm-alist\">\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>General email requests:<\/strong> within 1\u20132 working days<\/span><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>Claims and return requests:<\/strong> within 2 working days of receiving the communication<\/span><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>Warranty claims:<\/strong> within 5 working days of the report<\/span><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i><span><strong>Formal disputes and legal requests:<\/strong> within 7 working days<\/span><\/li>\r\n <\/ul> \r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q12.4 -->\r\n <details class=\"gm-faq-item\" data-category=\"assistenza\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">4<\/div>\r\n <span class=\"gm-faq-q-text\">How can I file a formal complaint?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>To file a formal complaint, please send a written communication to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> with the following information:<\/p>\r\n <ul class=\"gm-alist\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> First and last name \/ company name<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Order number and date of purchase<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Detailed description of the problem or dispute<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Photographic documentation or other evidence (if available)<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> The solution you are requesting (refund, repair, replacement, etc.)<\/li>\r\n <\/ul>\r\n <p>We will respond within 5 working days with our position and proposed solution. If you are not satisfied with our response, you can use the ADR\/ODR procedures described in the \"Rights by Country\" section. <\/p>\r\n <\/div>\r\n <\/details>\r\n\r\n <!-- Q12.5 -->\r\n <details class=\"gm-faq-item\" data-category=\"assistenza\">\r\n <summary class=\"gm-faq-q\">\r\n <div class=\"gm-faq-q-num\">5<\/div>\r\n <span class=\"gm-faq-q-text\">Where can I find all your policies and sales conditions?<\/span>\r\n <div class=\"gm-faq-q-icon\"><i class=\"ti ti-plus\"><\/i><\/div>\r\n <\/summary>\r\n <div class=\"gm-faq-a\">\r\n <p>All our policies are published on the gaspa-macchine.com website and are always accessible and updated. Below are the links to the main pages: <\/p>\r\n <ul class=\"gm-alist gm-alist-green\">\r\n <li><i class=\"ti ti-external-link\"><\/i><a href=\"https:\/\/gaspa-macchine.com\/en\/general-terms-and-conditions-of-sale\/\" target=\"_blank\" rel=\"noopener\">General Terms and Conditions of Sale<\/a><\/li>\r\n <li><i class=\"ti ti-external-link\"><\/i><a href=\"https:\/\/gaspa-macchine.com\/politica-di-garanzia\/\" target=\"_blank\" rel=\"noopener\">Warranty and Protections Policy<\/a><\/li>\r\n <li><i class=\"ti ti-external-link\"><\/i><a href=\"https:\/\/gaspa-macchine.com\/resi-e-rimborsi\/\" target=\"_blank\" rel=\"noopener\">Returns and Refunds<\/a><\/li>\r\n <li><i class=\"ti ti-external-link\"><\/i><a href=\"https:\/\/gaspa-macchine.com\/politica-di-spedizione\/\" target=\"_blank\" rel=\"noopener\">Shipping Policy<\/a><\/li>\r\n <li><i class=\"ti ti-external-link\"><\/i><a href=\"https:\/\/gaspa-macchine.com\/politica-di-cancellazione\/\" target=\"_blank\" rel=\"noopener\">Cancellation Policy<\/a><\/li>\r\n <li><i class=\"ti ti-external-link\"><\/i><a href=\"https:\/\/gaspa-macchine.com\/metodi-di-pagamento\/\" target=\"_blank\" rel=\"noopener\">Payment Methods<\/a><\/li>\r\n <li><i class=\"ti ti-external-link\"><\/i><a href=\"https:\/\/gaspa-macchine.com\/informativa-sulla-privacy\/\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a><\/li>\r\n <li><i class=\"ti ti-external-link\"><\/i><a href=\"https:\/\/gaspa-macchine.com\/en\/legal-notice\/\" target=\"_blank\" rel=\"noopener\">Legal Notice<\/a><\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/details>\r\n\r\n <\/div>\r\n <\/div><!-- \/cat assistenza -->\r\n\r\n\r\n <!-- \u2500\u2500 CONTACT SECTION \u2500\u2500 -->\r\n <div class=\"gm-contact gm-reveal\">\r\n <h3>Didn't find the answer you were looking for?<\/h3>\r\n <p>Our support team is at your disposal from Monday to Saturday, from 09:00 AM to 06:00 PM (CET). Contact us and we will respond as quickly as possible. <\/p>\r\n <div class=\"gm-contact-grid\">\r\n <a href=\"mailto:info@gaspa-macchine.com\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-mail\"><\/i>\r\n info@gaspa-macchine.com\r\n <\/a>\r\n <a href=\"tel:+393773901146\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-phone\"><\/i>\r\n +39 377 390 1146\r\n <\/a>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-clock\"><\/i>\r\n Mon\u2013Sat, 09:00 AM\u201306:00 PM CET\r\n <\/span>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-map-pin\"><\/i>\r\n Z.I. Predda Niedda Str. 30, Sassari\r\n <\/span> \r\n <\/div>\r\n <a href=\"https:\/\/gaspa-macchine.com\/en\/contact-us\/\" class=\"gm-btn\">\r\n <i class=\"ti ti-send\"><\/i>\r\n Contact Us Now\r\n <\/a>\r\n <\/div>\r\n\r\n<\/div><!-- \/.gm-faq -->\r\n\r\n<script>\r\n(function () {\r\n\r\n \/* \u2500\u2500 Scroll reveal \u2500\u2500 *\/\r\n var revs = document.querySelectorAll('.gm-reveal');\r\n if (revs.length) {\r\n var io = new IntersectionObserver(function (entries) {\r\n entries.forEach(function (e) {\r\n if (e.isIntersecting) <span> e.target.classList.add('visible'); io.unobserve(e.target); <\/span>\r\n });\r\n }, <span> threshold: 0.06 <\/span>);\r\n revs.forEach(function (el) <span> io.observe(el); <\/span>);\r\n }\r\n\r\n \/* \u2500\u2500 Count total questions \u2500\u2500 *\/\r\n function countVisible(cat) <span>\r\n if (cat === 'all') return document.querySelectorAll('.gm-faq-item').length;\r\n return document.querySelectorAll('.gm-faq-item[data-category=\"' + cat + '\"]').length;\r\n <\/span>\r\n\r\n \/* \u2500\u2500 Set counter badges \u2500\u2500 *\/\r\n var catMap = <span>\r\n all: '#countAll',\r\n azienda: '#countAzienda',\r\n prodotti: '#countProdotti',\r\n ordini: '#countOrdini',\r\n pagamenti: '#countPagamenti',\r\n spedizione: '#countSpedizione',\r\n resi: '#countResi',\r\n garanzia: '#countGaranzia',\r\n ispezione: '#countIspezione',\r\n dogana: '#countDogana',\r\n diritti: '#countDiritti',\r\n assistenza: '#countAssistenza'\r\n <\/span>;\r\n Object.keys(catMap).forEach(function (k) <span>\r\n var el = document.querySelector(catMap[k]);\r\n if (el) el.textContent = countVisible(k);\r\n <\/span>);\r\n\r\n \/* \u2500\u2500 Category filter \u2500\u2500 *\/\r\n var catBtns = document.querySelectorAll('.gm-cat-btn');\r\n var allItems = document.querySelectorAll('.gm-faq-item');\r\n var allSections = document.querySelectorAll('.gm-cat-section');\r\n var noResults = document.getElementById('noResults');\r\n var searchInput = document.getElementById('faqSearch');\r\n var currentCat = 'all';\r\n\r\n function applyFilters() {\r\n var q = searchInput ? searchInput.value.trim().toLowerCase() : '';\r\n var visibleCount = 0;\r\n\r\n allSections.forEach(function (sec) {\r\n var secCat = sec.getAttribute('data-category');\r\n var catMatch = (currentCat === 'all' || secCat === currentCat);\r\n var secVisible = false;\r\n\r\n var items = sec.querySelectorAll('.gm-faq-item');\r\n items.forEach(function (item) {\r\n var itemCat = item.getAttribute('data-category');\r\n var catOk = (currentCat === 'all' || itemCat === currentCat);\r\n var qText = item.textContent.toLowerCase();\r\n var searchOk = (!q || qText.indexOf(q) !== -1);\r\n if (catOk && searchOk) <span>\r\n item.classList.remove('hidden');\r\n secVisible = true;\r\n visibleCount++;\r\n <\/span> else <span>\r\n item.classList.add('hidden');\r\n item.removeAttribute('open');\r\n <\/span>\r\n });\r\n\r\n if (catMatch && secVisible) <span>\r\n sec.classList.remove('hidden');\r\n <\/span> else <span>\r\n sec.classList.add('hidden');\r\n <\/span>\r\n });\r\n\r\n if (noResults) {\r\n if (visibleCount === 0) <span>\r\n noResults.classList.add('visible');\r\n <\/span> else <span>\r\n noResults.classList.remove('visible');\r\n <\/span>\r\n }\r\n }\r\n\r\n catBtns.forEach(function (btn) {\r\n btn.addEventListener('click', function () {\r\n catBtns.forEach(function (b) <span> b.classList.remove('active'); <\/span>);\r\n btn.classList.add('active');\r\n currentCat = btn.getAttribute('data-cat');\r\n if (searchInput) searchInput.value = '';\r\n applyFilters();\r\n });\r\n });\r\n\r\n if (searchInput) {\r\n searchInput.addEventListener('input', function () {\r\n currentCat = 'all';\r\n catBtns.forEach(function (b) <span> b.classList.remove('active'); <\/span>);\r\n var allBtn = document.querySelector('.gm-cat-btn[data-cat=\"all\"]');\r\n if (allBtn) allBtn.classList.add('active');\r\n applyFilters();\r\n });\r\n }\r\n\r\n})();\r\n<\/script>\r\n\r\n\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions (FAQ) \u2013 GASPA MACCHINE GASPA MACCHINE Frequently Asked Questions Everything you need to know about purchases, shipping, returns, warranties, and payments at GASPA MACCHINE. Clear, complete, and transparent answers. Last updated: June 12, 2026 Effective date: June 12, 2026 Valid for 10 shipping countries Compliant with EU regulations 14 Days for return 14 Business days for refund 7\u201314 Business days for delivery 10 Destination countries All categories Company Products Orders Payments Shipping Returns and Refunds Warranty Inspection Customs Rights by Country Assistance No results found for your search. Please try different keywords or contact our customer service. Category 1 About Us \u2013 Company Information 4 questions 1 Who is GASPA MACCHINE and who manages the business? GASPA MACCHINE is the commercial brand of GASPA S.R.L MACCHINE, a limited liability company duly incorporated and registered in Italy. The company operates in the sector of buying and selling agricultural and construction machinery, both new and used, catering to farmers, building contractors, public works firms, and private individuals throughout Europe. The complete company details are as follows: Company name: GASPA S.R.L MACCHINE Commercial brand: GASPA MACCHINE VAT number: IT 03006910909 ATECO code: 47.52.40 (Retail trade of hardware, paints, flat glass, hygiene equipment, wallpaper) Share capital: \u20ac67,787.00 Registered and operational office: Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy 2 Where is your office located and how can I reach you? The registered and operational office of GASPA MACCHINE is located at Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy, in the industrial area of Sassari, Sardinia. You can contact us directly through the following channels: Phone: +39 377 390 1146 Email: info@gaspa-macchine.com Support hours: Monday to Saturday, from 09:00 to 18:00 (Italian time, UTC+01:00 CET) Website: gaspa-macchine.com Our showroom is located in the Predda Niedda industrial area of Sassari, an area dedicated to commercial and industrial activities. All machines can be viewed by appointment, to be arranged via email or phone. 3 Are you a regularly registered company? How can I verify this? Yes. GASPA S.R.L MACCHINE is a limited liability company regularly incorporated and registered in the Business Register of the Chamber of Commerce of Sassari. We hold an active Italian VAT number (IT 03006910909), verifiable on the official portal of the Revenue Agency (Agenzia delle Entrate) or through the European Commission’s VIES system for intra-EU VAT numbers. VIES verification: to confirm the validity of our European VAT number, you can consult the official VIES system at ec.europa.eu\/taxation_customs\/vies. 4 In which countries do you sell and ship your machines? GASPA MACCHINE sells and ships its machines exclusively to the following ten European countries: Italy Austria Finland France Germany Netherlands Poland Romania Spain Switzerland We do not ship to other countries outside of those listed. If you reside in a country not present on this list, please contact us to check for any future possibilities. Category 2 Products and Catalog 6 questions 1 What type of machines do you sell in your store? GASPA MACCHINE specializes in the sale of agricultural and construction machinery. Our catalog includes the following main types: Agricultural tractors \u2013 machines for soil cultivation, general agricultural use, and field activities Mini-excavators \u2013 compact equipment for excavations, work in tight spaces, construction sites, and light demolition Wheel and crawler excavators \u2013 medium and large-sized machines for earthmoving Loaders (Shovel \/ Backhoe loaders) \u2013 multi-functional machines for loading, digging, and leveling Telehandlers \u2013 for handling loads at height, agricultural, and construction use Tandem rollers \u2013 for the compaction of asphalt and soil in road and paving works Earthmoving machines \u2013 various categories for excavation, leveling, and transport on site 2 Do you sell new machines, used machines, or both? GASPA MACCHINE sells both new machines and used machines. Most of our catalog consists of used machinery of certified origin, carefully selected for quality and operational conditions. Each listing in the store clearly indicates whether the machine is new or used, along with the year of construction, working hours or kilometers traveled, and a detailed description of its current state. Important: used machines are sold “as is” regarding normal wear and tear related to age and use. However, GASPA MACCHINE performs a pre-delivery technical inspection on every machine to verify its actual condition. For further details, please consult the section dedicated to pre-delivery inspection. 3 Which brands do you carry in your catalog? Our inventory includes machines from some of the most recognized and reliable manufacturers in the world in the agricultural and construction sectors. Among the brands we regularly carry: JCB John Deere New Holland Caterpillar Kubota Bobcat Kobelco Yanmar Volvo Hitachi The availability of individual models varies based on our current inventory. We invite you to visit our online store to view the machines currently available. 4 How can I know if a machine is still available? Machine availability is updated directly on our website. If a machine is visible on the store page with the purchase button active, it means it is available for purchase at the time of consultation. However, as these are machines of high commercial value and single-unit availability, we recommend confirming availability by contacting us before proceeding with payment, particularly for purchases via bank transfer. You can contact us at info@gaspa-macchine.com or at +39 377 390 1146. To check availability updated in real time, visit the Availability and Stock Management Policy page on our site. 5 Do the prices indicated on the site include VAT? All prices displayed on our site are expressed in Euro (\u20ac) and include the applicable Italian VAT, unless otherwise specifically indicated in the product sheet. The standard Italian VAT rate is currently 22%. For professional customers or businesses with a VAT number registered in an EU country other than Italy, the transaction may be subject to the intra-community VAT regime (reverse charge). In this case, please contact us before purchase to arrange the correct invoicing methods. 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