Maintenance and Support Policy \u2013 GASPA MACCHINE<\/title>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\" \/>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin \/>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;500;600;700;800&family=Sora:wght@400;600;700;800&display=swap\" rel=\"stylesheet\" \/>\r\n<link rel=\"stylesheet\" href=\"https:\/\/cdn.jsdelivr.net\/npm\/@tabler\/icons-webfont@latest\/tabler-icons.min.css\" \/>\r\n\r\n<style>\r\n *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\r\n\r\n :root {\r\n --navy: #0b1442;\r\n --blue-deep: #0f2080;\r\n --blue-mid: #1a3ec2;\r\n --blue-bright: #2563eb;\r\n --blue-light: #3b82f6;\r\n --blue-glow: #60a5fa;\r\n --white: #ffffff;\r\n --off-white: #f0f4ff;\r\n --glass: rgba(255,255,255,0.07);\r\n --glass-border:rgba(255,255,255,0.15);\r\n --glass-hover: rgba(255,255,255,0.13);\r\n --text-muted: rgba(255,255,255,0.70);\r\n --text-dim: rgba(255,255,255,0.50);\r\n --accent: #60a5fa;\r\n --accent-gold: #fbbf24;\r\n --font-display:'Sora', sans-serif;\r\n --font-body: 'Inter', sans-serif;\r\n --radius-card: 18px;\r\n --radius-pill: 999px;\r\n --transition: 0.30s cubic-bezier(0.4, 0, 0.2, 1);\r\n }\r\n\r\n body {\r\n font-family: var(--font-body);\r\n background: linear-gradient(160deg, var(--navy) 0%, var(--blue-deep) 35%, var(--blue-mid) 70%, #1a50d8 100%);\r\n background-attachment: fixed;\r\n color: var(--white);\r\n line-height: 1.7;\r\n min-height: 100vh;\r\n -webkit-font-smoothing: antialiased;\r\n }\r\n\r\n \/* \u2500\u2500 Page wrapper \u2500\u2500 *\/\r\n .gm-page {\r\n max-width: 1100px;\r\n margin: 0 auto;\r\n padding: 56px 24px 80px;\r\n }\r\n\r\n \/* \u2500\u2500 Hero \u2500\u2500 *\/\r\n .gm-hero {\r\n text-align: center;\r\n padding: 64px 32px 56px;\r\n position: relative;\r\n }\r\n .gm-hero::before {\r\n content: '';\r\n position: absolute; inset: 0;\r\n border-radius: 28px;\r\n background: radial-gradient(ellipse at 50% 0%, rgba(37,99,235,0.35) 0%, transparent 70%);\r\n pointer-events: none;\r\n }\r\n .gm-hero-badge {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: rgba(96,165,250,0.18);\r\n border: 1px solid rgba(96,165,250,0.35);\r\n border-radius: var(--radius-pill);\r\n padding: 6px 20px;\r\n font-size: 12px; font-weight: 600; letter-spacing: 0.12em;\r\n text-transform: uppercase; color: var(--blue-glow);\r\n margin-bottom: 28px;\r\n }\r\n .gm-hero h1 {\r\n font-family: var(--font-display);\r\n font-size: clamp(2rem, 5vw, 3.2rem);\r\n font-weight: 800; line-height: 1.15;\r\n color: var(--white);\r\n margin-bottom: 18px;\r\n }\r\n .gm-hero h1 span { color: var(--blue-glow); }\r\n .gm-hero-sub {\r\n font-size: 16px; color: var(--text-muted); max-width: 680px; margin: 0 auto 32px;\r\n }\r\n .gm-meta-row {\r\n display: flex; flex-wrap: wrap; gap: 12px; justify-content: center; margin-bottom: 16px;\r\n }\r\n .gm-meta-chip {\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 6px 16px;\r\n font-size: 13px; color: var(--text-muted);\r\n transition: var(--transition);\r\n }\r\n .gm-meta-chip:hover { background: var(--glass-hover); color: var(--white); }\r\n .gm-meta-chip i { color: var(--accent); }\r\n .gm-divider {\r\n width: 72px; height: 3px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 99px; margin: 32px auto 0;\r\n }\r\n\r\n \/* \u2500\u2500 Table of contents \u2500\u2500 *\/\r\n .gm-toc {\r\n background: var(--glass);\r\n border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card);\r\n padding: 32px 36px;\r\n margin-bottom: 48px;\r\n transition: var(--transition);\r\n }\r\n .gm-toc:hover { background: var(--glass-hover); }\r\n .gm-toc-title {\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700;\r\n text-transform: uppercase; letter-spacing: 0.1em;\r\n color: var(--accent); margin-bottom: 20px;\r\n display: flex; align-items: center; gap: 10px;\r\n }\r\n .gm-toc ol {\r\n display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 6px 24px;\r\n padding-left: 0; list-style: none; counter-reset: toc;\r\n }\r\n .gm-toc ol li { counter-increment: toc; }\r\n .gm-toc ol li a {\r\n display: flex; align-items: center; gap: 8px;\r\n color: var(--text-muted); text-decoration: none;\r\n font-size: 14px; padding: 4px 0;\r\n transition: var(--transition);\r\n }\r\n .gm-toc ol li a::before {\r\n content: counter(toc, decimal-leading-zero);\r\n font-size: 11px; font-weight: 700; color: var(--blue-glow);\r\n min-width: 24px;\r\n }\r\n .gm-toc ol li a:hover { color: var(--white); padding-left: 4px; }\r\n\r\n \/* \u2500\u2500 Section card \u2500\u2500 *\/\r\n .gm-section {\r\n background: var(--glass);\r\n border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card);\r\n padding: 40px 44px;\r\n margin-bottom: 28px;\r\n transition: background var(--transition), border-color var(--transition), transform var(--transition), box-shadow var(--transition);\r\n position: relative; overflow: hidden;\r\n }\r\n .gm-section::before {\r\n content: '';\r\n position: absolute; top: 0; left: 0; right: 0; height: 2px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow), transparent);\r\n opacity: 0; transition: opacity var(--transition);\r\n }\r\n .gm-section:hover {\r\n background: var(--glass-hover);\r\n border-color: rgba(96,165,250,0.30);\r\n transform: translateY(-2px);\r\n box-shadow: 0 20px 60px rgba(0,0,0,0.25);\r\n }\r\n .gm-section:hover::before { opacity: 1; }\r\n\r\n .gm-section-header {\r\n display: flex; align-items: flex-start; gap: 16px;\r\n margin-bottom: 28px;\r\n }\r\n .gm-section-icon {\r\n width: 52px; height: 52px; flex-shrink: 0;\r\n background: linear-gradient(135deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 14px; display: flex; align-items: center; justify-content: center;\r\n font-size: 24px; color: var(--white);\r\n box-shadow: 0 8px 24px rgba(37,99,235,0.40);\r\n transition: transform var(--transition), box-shadow var(--transition);\r\n }\r\n .gm-section:hover .gm-section-icon {\r\n transform: scale(1.08) rotate(-4deg);\r\n box-shadow: 0 12px 32px rgba(37,99,235,0.55);\r\n }\r\n .gm-section-title {\r\n font-family: var(--font-display);\r\n font-size: 1.25rem; font-weight: 700; color: var(--white);\r\n line-height: 1.2;\r\n }\r\n .gm-section-title small {\r\n display: block; font-size: 12px; font-weight: 500;\r\n color: var(--accent); letter-spacing: 0.08em; text-transform: uppercase; margin-bottom: 4px;\r\n }\r\n\r\n \/* \u2500\u2500 Typography \u2500\u2500 *\/\r\n .gm-section p { font-size: 15px; color: var(--text-muted); margin-bottom: 16px; }\r\n .gm-section p:last-child { margin-bottom: 0; }\r\n .gm-section strong { color: var(--white); font-weight: 600; }\r\n .gm-section a { color: var(--accent); text-decoration: none; }\r\n .gm-section a:hover { text-decoration: underline; }\r\n\r\n \/* \u2500\u2500 Sub-heading \u2500\u2500 *\/\r\n .gm-sub {\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700;\r\n color: var(--white); margin: 28px 0 12px;\r\n display: flex; align-items: center; gap: 8px;\r\n }\r\n .gm-sub i { color: var(--accent); font-size: 17px; }\r\n\r\n \/* \u2500\u2500 Lists \u2500\u2500 *\/\r\n .gm-list {\r\n list-style: none; padding: 0; margin: 0 0 16px;\r\n }\r\n .gm-list li {\r\n display: flex; align-items: flex-start; gap: 10px;\r\n font-size: 15px; color: var(--text-muted);\r\n padding: 8px 0; border-bottom: 1px solid rgba(255,255,255,0.06);\r\n transition: var(--transition);\r\n }\r\n .gm-list li:last-child { border-bottom: none; }\r\n .gm-list li:hover { color: var(--white); padding-left: 4px; }\r\n .gm-list li i { color: var(--accent); font-size: 16px; margin-top: 2px; flex-shrink: 0; }\r\n\r\n .gm-list-x li i { color: #f87171; }\r\n .gm-list-warn li i { color: var(--accent-gold); }\r\n\r\n \/* \u2500\u2500 Country\/data table \u2500\u2500 *\/\r\n .gm-table-wrap {\r\n overflow-x: auto; border-radius: 14px;\r\n border: 1px solid var(--glass-border);\r\n margin: 20px 0;\r\n }\r\n .gm-table {\r\n width: 100%; border-collapse: collapse;\r\n font-size: 14px;\r\n }\r\n .gm-table thead tr {\r\n background: linear-gradient(90deg, rgba(37,99,235,0.50), rgba(96,165,250,0.25));\r\n }\r\n .gm-table th {\r\n padding: 14px 18px; text-align: left;\r\n font-family: var(--font-display); font-size: 12px;\r\n font-weight: 700; letter-spacing: 0.08em;\r\n text-transform: uppercase; color: var(--blue-glow);\r\n white-space: nowrap;\r\n }\r\n .gm-table td {\r\n padding: 13px 18px; color: var(--text-muted);\r\n border-top: 1px solid rgba(255,255,255,0.06);\r\n vertical-align: top;\r\n transition: var(--transition);\r\n }\r\n .gm-table tr:hover td { background: rgba(255,255,255,0.05); color: var(--white); }\r\n .gm-table td strong { color: var(--white); }\r\n\r\n \/* \u2500\u2500 Info box \u2500\u2500 *\/\r\n .gm-box {\r\n border-radius: 14px; padding: 20px 24px; margin: 20px 0;\r\n display: flex; align-items: flex-start; gap: 14px;\r\n font-size: 14px;\r\n transition: var(--transition);\r\n }\r\n .gm-box:hover { transform: translateX(4px); }\r\n .gm-box-blue {\r\n background: rgba(37,99,235,0.18);\r\n border: 1px solid rgba(96,165,250,0.30);\r\n }\r\n .gm-box-gold {\r\n background: rgba(251,191,36,0.12);\r\n border: 1px solid rgba(251,191,36,0.30);\r\n }\r\n .gm-box-red {\r\n background: rgba(248,113,113,0.10);\r\n border: 1px solid rgba(248,113,113,0.25);\r\n }\r\n .gm-box i { font-size: 22px; flex-shrink: 0; margin-top: 1px; }\r\n .gm-box-blue i { color: var(--blue-glow); }\r\n .gm-box-gold i { color: var(--accent-gold); }\r\n .gm-box-red i { color: #f87171; }\r\n .gm-box p { margin: 0; color: var(--text-muted); line-height: 1.6; }\r\n .gm-box p strong { color: var(--white); }\r\n\r\n \/* \u2500\u2500 Timeline \u2500\u2500 *\/\r\n .gm-timeline { padding: 0; list-style: none; margin: 12px 0; }\r\n .gm-timeline li {\r\n display: flex; gap: 18px;\r\n padding-bottom: 24px;\r\n position: relative;\r\n transition: var(--transition);\r\n }\r\n .gm-timeline li:hover { padding-left: 6px; }\r\n .gm-timeline li::before {\r\n content: '';\r\n position: absolute; left: 19px; top: 40px; bottom: 0;\r\n width: 1px; background: var(--glass-border);\r\n }\r\n .gm-timeline li:last-child::before { display: none; }\r\n .gm-timeline-dot {\r\n width: 40px; height: 40px; flex-shrink: 0;\r\n background: rgba(37,99,235,0.30); border: 1px solid var(--blue-bright);\r\n border-radius: 50%; display: flex; align-items: center; justify-content: center;\r\n font-size: 16px; color: var(--accent);\r\n transition: var(--transition);\r\n }\r\n .gm-timeline li:hover .gm-timeline-dot {\r\n background: var(--blue-bright); color: var(--white);\r\n }\r\n .gm-timeline-body { padding-top: 8px; }\r\n .gm-timeline-body strong { display: block; font-size: 15px; color: var(--white); margin-bottom: 4px; }\r\n .gm-timeline-body span { font-size: 14px; color: var(--text-muted); }\r\n\r\n \/* \u2500\u2500 Contact strip \u2500\u2500 *\/\r\n .gm-contact {\r\n background: linear-gradient(135deg, rgba(37,99,235,0.35), rgba(15,32,128,0.50));\r\n border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-card);\r\n padding: 44px; text-align: center;\r\n margin-top: 40px;\r\n transition: var(--transition);\r\n }\r\n .gm-contact:hover { border-color: rgba(96,165,250,0.55); box-shadow: 0 24px 64px rgba(0,0,0,0.30); }\r\n .gm-contact h3 {\r\n font-family: var(--font-display);\r\n font-size: 1.5rem; font-weight: 800;\r\n color: var(--white); margin-bottom: 10px;\r\n }\r\n .gm-contact p { font-size: 15px; color: var(--text-muted); margin-bottom: 28px; }\r\n .gm-contact-grid {\r\n display: flex; flex-wrap: wrap; gap: 14px; justify-content: center; margin-bottom: 28px;\r\n }\r\n .gm-contact-item {\r\n display: flex; align-items: center; gap: 10px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 10px 22px;\r\n font-size: 14px; color: var(--white); text-decoration: none;\r\n transition: var(--transition);\r\n }\r\n .gm-contact-item:hover { background: rgba(37,99,235,0.40); border-color: var(--blue-glow); transform: translateY(-2px); }\r\n .gm-contact-item i { color: var(--accent); font-size: 18px; }\r\n .gm-btn {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: var(--white); color: var(--navy);\r\n border-radius: var(--radius-pill); padding: 14px 36px;\r\n font-family: var(--font-display); font-size: 15px; font-weight: 700;\r\n letter-spacing: 0.04em; text-decoration: none;\r\n transition: var(--transition);\r\n box-shadow: 0 8px 24px rgba(0,0,0,0.25);\r\n }\r\n .gm-btn:hover { background: var(--off-white); transform: translateY(-3px); box-shadow: 0 16px 40px rgba(0,0,0,0.30); }\r\n .gm-btn i { font-size: 18px; }\r\n\r\n \/* \u2500\u2500 Badge pills \u2500\u2500 *\/\r\n .gm-pill-row { display: flex; flex-wrap: wrap; gap: 8px; margin: 14px 0; }\r\n .gm-pill {\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: rgba(37,99,235,0.22); border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-pill); padding: 5px 14px;\r\n font-size: 13px; color: var(--blue-glow); font-weight: 500;\r\n transition: var(--transition);\r\n }\r\n .gm-pill:hover { background: rgba(37,99,235,0.38); color: var(--white); }\r\n\r\n \/* \u2500\u2500 Step cards grid \u2500\u2500 *\/\r\n .gm-steps {\r\n display: grid; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); gap: 16px; margin: 20px 0;\r\n }\r\n .gm-step {\r\n background: rgba(37,99,235,0.14);\r\n border: 1px solid rgba(96,165,250,0.22);\r\n border-radius: 14px; padding: 22px 20px;\r\n transition: var(--transition);\r\n }\r\n .gm-step:hover { background: rgba(37,99,235,0.24); border-color: rgba(96,165,250,0.45); transform: translateY(-3px); box-shadow: 0 16px 40px rgba(0,0,0,0.20); }\r\n .gm-step-num {\r\n font-family: var(--font-display);\r\n font-size: 28px; font-weight: 800; color: var(--blue-glow);\r\n opacity: 0.45; line-height: 1; margin-bottom: 12px;\r\n }\r\n .gm-step strong {\r\n display: block; font-family: var(--font-display);\r\n font-size: 14px; font-weight: 700; color: var(--white); margin-bottom: 8px;\r\n }\r\n .gm-step span { font-size: 13px; color: var(--text-muted); line-height: 1.5; }\r\n\r\n \/* \u2500\u2500 Responsive \u2500\u2500 *\/\r\n @media (max-width: 720px) {\r\n .gm-section { padding: 28px 22px; }\r\n .gm-hero { padding: 40px 16px 36px; }\r\n .gm-contact { padding: 32px 22px; }\r\n .gm-toc { padding: 24px 20px; }\r\n }\r\n\r\n \/* \u2500\u2500 Scroll reveal \u2500\u2500 *\/\r\n .gm-reveal { opacity: 0; transform: translateY(24px); transition: opacity 0.55s ease, transform 0.55s ease; }\r\n .gm-reveal.visible { opacity: 1; transform: translateY(0); }\r\n<\/style>\r\n\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"gm-page\">\r\n\r\n \r\n <div class=\"gm-hero gm-reveal\">\r\n <div class=\"gm-hero-badge\">\r\n <i class=\"ti ti-tool\"><\/i>\r\n GASPA MACCHINE\r\n <\/div>\r\n <h1>Maintenance and <span>Support<\/span><\/h1>\r\n <p class=\"gm-hero-sub\">\r\n Everything you need to know about technical assistance, scheduled maintenance, and after-sales support for equipment purchased from GASPA MACCHINE. A transparent policy designed to ensure operational continuity and maximum protection for your investment. \r\n <\/p>\r\n <div class=\"gm-meta-row\">\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar\"><\/i> Last updated: June 12, 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar-check\"><\/i> Effective date: June 12, 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-map-pin\"><\/i> Italy \u2013 Shipping to 10 Countries<\/span>\r\n <\/div>\r\n <div class=\"gm-divider\"><\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"gm-toc gm-reveal\">\r\n <div class=\"gm-toc-title\"><i class=\"ti ti-list\"><\/i> Table of Contents<\/div>\r\n <ol>\r\n <li><a href=\"#s1\">Who We Are and to Whom This Policy Applies<\/a><\/li>\r\n <li><a href=\"#s2\">Types of Equipment and Scope of Application<\/a><\/li>\r\n <li><a href=\"#s3\">Technical Documentation and Manuals<\/a><\/li>\r\n <li><a href=\"#s4\">Scheduled Maintenance \u2013 Buyer's Responsibility<\/a><\/li>\r\n <li><a href=\"#s5\">GASPA MACCHINE After-Sales Technical Support<\/a><\/li>\r\n <li><a href=\"#s6\">Support Channels and Response Times<\/a><\/li>\r\n <li><a href=\"#s7\">Spare Parts Availability<\/a><\/li>\r\n <li><a href=\"#s8\">On-Site Assistance and Authorized Service Centers<\/a><\/li>\r\n <li><a href=\"#s9\">Support or Assistance Request Procedure<\/a><\/li>\r\n <li><a href=\"#s10\">Technical Support Costs<\/a><\/li>\r\n <li><a href=\"#s11\">Returns and Refunds Related to Support Services<\/a><\/li>\r\n <li><a href=\"#s12\">Regulatory Compliance by Destination Country<\/a><\/li>\r\n <li><a href=\"#s13\">Consumer Rights in Shipping Countries<\/a><\/li>\r\n <li><a href=\"#s14\">Dispute resolution<\/a><\/li>\r\n <li><a href=\"#s15\">Contact and Direct Assistance<\/a><\/li>\r\n <\/ol>\r\n <\/div>\r\n\r\n \r\n <div id=\"s1\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-building-store\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 1<\/small>\r\n Who We Are and to Whom This Policy Applies\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>This Maintenance and Support Policy is issued by <strong>GASPA S.R.L MACCHINE<\/strong>, operating commercially under the brand name <strong>GASPA MACCHINE<\/strong>, with registered and operational headquarters at <strong>Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy<\/strong>, VAT number <strong>IT 03006910909<\/strong>, ATECO classification 47.52.40. For any communication regarding equipment assistance or maintenance, you may contact us at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> or by phone at <a href=\"tel:+393773901146\">+39 377 390 1146<\/a>. <\/p>\r\n\r\n <p>This policy applies to all customers\u2014both private consumers and professionals and businesses\u2014who have purchased equipment through the website <strong><a href=\"https:\/\/gaspa-macchine.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com<\/a><\/strong> and receive delivery in the following countries:<\/p>\r\n\r\n <div class=\"gm-pill-row\">\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Italy<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Austria<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Finland<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> France<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Germany<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Netherlands<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Poland<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Romania<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Spain<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Switzerland<\/span>\r\n <\/div>\r\n\r\n <p>The provisions contained on this page clearly and comprehensively describe the technical support services and maintenance guidelines that GASPA MACCHINE makes available to its buyers, precisely defining the responsibilities of the seller and those of the buyer. This policy complements, but does not replace, the <a href=\"https:\/\/gaspa-macchine.com\/en\/warranty-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\">Warranty and Protection Policy<\/a> and the <a href=\"https:\/\/gaspa-macchine.com\/en\/general-terms-and-conditions-of-sale\/\" target=\"_blank\" rel=\"noopener noreferrer\">General Terms and Conditions of Sale<\/a>. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Note:<\/strong> where the legislation of the buyer's country of residence provides for broader after-sales assistance rights than those indicated in this policy, the legal provisions most favorable to the consumer shall always prevail. GASPA MACCHINE fully complies with the consumer protection legislation of each country to which it ships. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s2\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-tractor\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 2<\/small>\r\n Types of Equipment and Scope of Application\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE is a dealership specializing in the sale of <strong>new and used agricultural and construction equipment<\/strong>. The categories of equipment to which this Maintenance and Support Policy applies include: <\/p>\r\n\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Agricultural tractors<\/strong> (new and used) of various brands and engine sizes, intended for agricultural work, load handling, and open-field operations.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Mini-excavators<\/strong> (new and used), used for excavation work, light demolition, and earthmoving in confined spaces.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Earthmoving equipment<\/strong> (new and used), including wheeled loaders, tracked excavators, backhoe loaders, and similar machinery.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Tandem rollers<\/strong> (new and used), intended for compaction of road surfaces and pavements.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Telescopic handlers (telehandlers)<\/strong> (new and used), used for material handling on construction sites and in agricultural settings.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Construction equipment and accessories<\/strong> sold in conjunction with primary machinery.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-alert-triangle\"><\/i> New Equipment and Used Equipment \u2013 Fundamental Distinction<\/div>\r\n <p>The equipment sold by GASPA MACCHINE may be <strong>new<\/strong> or <strong>used<\/strong>. In the case of used equipment, the state of wear, age, and operational history of the equipment directly affect reasonable maintenance expectations. Each piece of used equipment is sold with a listing that clearly indicates the year of manufacture, recorded operating hours, serial number, and declared condition at the time of sale. This information forms the contractual basis on which maintenance and support expectations are founded. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Used equipment \u2013 caution:<\/strong> used equipment may show ordinary wear, signs of intensive use, or previous maintenance interventions. The condition of the equipment is documented in the product listing and in the pre-delivery inspection report. The buyer is invited to carefully read the <a href=\"https:\/\/gaspa-macchine.com\/en\/disclaimer-on-used-equipment-sold-as-is\/\" target=\"_blank\" rel=\"noopener noreferrer\">Declaration on Used Equipment Sold As-Is<\/a> before proceeding with the purchase. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s3\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-file-description\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 3<\/small>\r\n Technical Documentation and Manuals\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Each piece of equipment sold by GASPA MACCHINE is delivered with all technical documentation available at the time of sale. The completeness of the documentation depends on the type of equipment (new or used) and the year of manufacture. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-book\"><\/i> Documentation Included with Delivery<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Operation and maintenance manual:<\/strong> provided, where available, in the original manufacturer's version. For used equipment manufactured before 2000, the availability of the original printed manual is not always guaranteed; in such cases, GASPA MACCHINE informs the buyer before the contract is concluded. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Maintenance log and service history:<\/strong> provided when in possession of GASPA MACCHINE. Please refer to our dedicated page on <a href=\"https:\/\/gaspa-macchine.com\/en\/equipment-maintenance-history-and-documentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">Equipment Maintenance History and Documentation<\/a> for complete information. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>CE conformity documentation:<\/strong> for equipment falling within the scope of Machinery Directive 2006\/42\/EC, a copy of the CE declaration of conformity is provided (where applicable and available for used equipment).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Pre-delivery inspection report:<\/strong> an internal GASPA MACCHINE document certifying the condition of the equipment at the time of shipment, including any visible anomalies detected before delivery. For details, please refer to the page <a href=\"https:\/\/gaspa-macchine.com\/en\/equipment-testing-and-pre-delivery-inspection\/\" target=\"_blank\" rel=\"noopener noreferrer\">Equipment Testing and Pre-Delivery Inspection<\/a>. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Keys and starting devices:<\/strong> all original keys and remote controls available are included with delivery. If a duplicate is missing, this is noted in the product listing. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-download\"><\/i> Access to Additional Manuals<\/div>\r\n <p>For equipment from brands such as JCB, Manitou, Komatsu, New Holland, Case IH, John Deere, Kubota, and other major manufacturers, technical and workshop manuals are often available on the manufacturer's official website or through specialized portals. Should the buyer require assistance in obtaining technical documentation for their equipment, they may contact our support service at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> and our team will do its best to provide useful guidance, although we cannot guarantee the availability of third-party documentation. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Pursuant to Art. 102 of Legislative Decree 206\/2005 (Italian Consumer Code):<\/strong> the seller is required to provide the buyer with all information necessary for safe and correct use of the goods. GASPA MACCHINE fulfills this obligation by delivering, with each piece of equipment, all technical documentation in its possession and clearly indicating in the product listing any absence of original documentation. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s4\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-settings\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 4<\/small>\r\n Scheduled Maintenance \u2013 Buyer's Responsibility\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Proper scheduled maintenance is an essential condition for preserving the functionality and safety of any agricultural or construction equipment. In accordance with machinery safety regulations in force in Italy (Legislative Decree 81\/2008 \u2013 Consolidated Workplace Safety Act) and in other destination countries, <strong>the responsibility for routine and scheduled maintenance rests entirely with the buyer<\/strong> from the date of equipment delivery. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-clipboard-list\"><\/i> Routine Maintenance Tasks at the Buyer's Expense<\/div>\r\n <p>By way of example, and without claim to completeness, routine maintenance tasks that the buyer must perform include:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Periodic inspection and replacement of oil, air, fuel, and hydraulic filters, according to the timelines indicated by the manufacturer in the maintenance manual.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Replacement of engine oil and transmission oil at specified intervals (generally every 250\u2013500 operating hours depending on the equipment).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Checking and topping up coolant, hydraulic fluid, and brake fluid.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Checking the tension and wear condition of tracks (for mini-excavators and tracked equipment).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Inspection and inflation of tires (for wheeled equipment) according to the pressure values indicated by the manufacturer.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Periodic lubrication of joints, articulations, connecting rods, and pins according to the manual's instructions.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Verification of proper operation of lights, audible warning devices, safety devices, and braking systems before each use.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Cleaning of the radiator and cooling ducts, particularly after use in dusty environments.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Inspection and replacement of timing belts and wear-prone accessories at the intervals indicated by the manufacturer.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-alert-triangle\"><\/i> Failure to Perform Routine Maintenance and Consequences for Warranty<\/div>\r\n <p>Failure to perform routine maintenance at the times and in the manner indicated by the manufacturer may result in exclusion from commercial warranty coverage (where applicable) for failures or anomalies directly attributable to maintenance negligence. However, pursuant to European consumer protection legislation (EU Directive 2019\/771), the legal warranty of conformity cannot be unilaterally excluded by the seller without proof that the defect was caused by the buyer. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Important recommendation:<\/strong> the buyer is advised to retain all receipts, invoices, and records of routine maintenance performed (e.g., oil changes, filter replacements, etc.), both to prove proper use of the equipment in the event of a warranty claim and to maintain the commercial value of the equipment over time.<\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-shield-check\"><\/i> Safety During Maintenance<\/div>\r\n <p>All maintenance work must be performed by qualified personnel, with the equipment turned off, on level ground, and with safety devices engaged. GASPA MACCHINE disclaims any liability for injury to persons or damage to property resulting from maintenance work performed without observing the safety standards indicated in the manufacturer's manual or the provisions of <strong>Legislative Decree 81\/2008<\/strong> (Italy) and equivalent regulations applicable in the country where the equipment is used. <\/p>\r\n <\/div>\r\n\r\n \r\n <div id=\"s5\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-headset\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 5<\/small>\r\n GASPA MACCHINE After-Sales Technical Support\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE is committed to offering its buyers professional and accessible after-sales technical support for the duration of the business relationship and beyond. Our goal is to ensure that every piece of equipment purchased from us continues to operate efficiently and safely for the useful life expected by the manufacturer. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-circle-check\"><\/i> What Our Technical Support Offers<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Telephone and email technical consultation:<\/strong> our team answers technical questions about the purchased equipment, correct interpretation of the operation manual, failure symptoms, and first-level diagnostic procedures.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Assistance in defect assessment:<\/strong> in case of anomalies or malfunctions, our support service analyzes the buyer's report and provides a preliminary indication of the nature of the problem (failure covered by warranty, ordinary wear, operational error, etc.).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Guidance to specialized workshops:<\/strong> for interventions requiring the physical presence of a qualified technician, GASPA MACCHINE can direct the buyer to technical service centers specializing in the brands of equipment sold (JCB, Manitou, New Holland, etc.), where available in the buyer's country.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Support in warranty claim management:<\/strong> if the report falls within the conditions of the legal or commercial warranty, our team initiates the claim procedure according to the provisions of the <a href=\"https:\/\/gaspa-macchine.com\/en\/warranty-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\">Warranty and Protection Policy<\/a>.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Assistance in sourcing spare parts:<\/strong> upon request, GASPA MACCHINE can support the buyer in identifying and sourcing original or equivalent spare parts for their equipment, without committing to guarantee direct supply, except by specific agreement.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-ban\"><\/i> Limitations of Technical Support<\/div>\r\n <p>The technical support offered by GASPA MACCHINE is of a <strong>consultative and advisory<\/strong> nature. GASPA MACCHINE does not have its own network of traveling technicians for on-site interventions outside Sardinia. For buyers located in countries other than Italy, support is provided primarily remotely (telephone, email, video call by arrangement), and GASPA MACCHINE cannot guarantee the availability of a technician physically present at the buyer's location. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Support in available languages:<\/strong> GASPA MACCHINE's technical support service is available in <strong>Italian<\/strong> and, where possible, in <strong>English<\/strong>. For communications in other languages (French, German, Spanish, etc.), we recommend using email, which allows for a response assisted by translation tools to ensure maximum mutual understanding. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s6\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-clock\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 6<\/small>\r\n Support Channels and Response Times\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Our support service is active and reachable through the channels indicated below. All response times indicated refer to <strong>business days<\/strong> (Monday\u2013Saturday, excluding Italian national holidays). <\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>Contact Channel<\/th>\r\n <th>Availability Hours<\/th>\r\n <th>Expected Response Time<\/th>\r\n <th>Recommended Request Type<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><strong><i class=\"ti ti-mail\"><\/i> Email<\/strong><br\/><a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a><\/td>\r\n <td>09:00\u201318:00 (Mon\u2013Sat)<\/td>\r\n <td><strong>Within 2 business days<\/strong><\/td>\r\n <td>Technical complaints, spare parts requests, detailed assistance requests, sending photographs or videos of the equipment.<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong><i class=\"ti ti-phone\"><\/i> Phone<\/strong><br\/><a href=\"tel:+393773901146\">+39 377 390 1146<\/a><\/td>\r\n <td>09:00\u201318:00 (Mon\u2013Sat)<\/td>\r\n <td><strong>Direct response during service hours<\/strong><\/td>\r\n <td>Operational emergencies, quick first-response questions, parts availability verification, updates on open cases.<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong><i class=\"ti ti-forms\"><\/i> Contact Form<\/strong><br\/><a href=\"https:\/\/gaspa-macchine.com\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com\/contattaci<\/a><\/td>\r\n <td>24\/7 (submission)<\/td>\r\n <td><strong>Within 2 business days<\/strong><\/td>\r\n <td>General inquiries, pre-purchase questions, non-urgent reports.<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Urgent requests:<\/strong> in case of a failure that compromises the operational safety of the equipment (e.g., malfunction of the braking system, lifting system, or other primary safety devices), we recommend that you <strong>immediately suspend use of the equipment<\/strong> and contact us by phone without delay. Do not attempt to repair safety devices without the assistance of a qualified technician. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s7\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-assembly\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 7<\/small>\r\n Spare Parts Availability\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>The availability of original spare parts is a determining factor for the long-term maintainability of any work equipment. GASPA MACCHINE operates as a dealer of new and used agricultural and construction equipment and <strong>does not directly manage an inventory of original spare parts<\/strong>. However, it offers a support and guidance service to facilitate the buyer in sourcing and procuring necessary components. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-search\"><\/i> Spare Parts Identification and Sourcing<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Upon the buyer's request, GASPA MACCHINE can assist in identifying the original part number (OEM) of the required component, using the technical documentation of the equipment in its possession.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> For the major brands handled (JCB, Manitou, New Holland, Case, Komatsu, Kubota, John Deere, and similar), there are extensive networks of original and aftermarket spare parts distribution throughout Europe. GASPA MACCHINE can provide information on procurement channels available in the buyer's country. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> For equipment of particularly old manufacture or less common brands, the availability of original spare parts may be limited or require longer procurement times. In such cases, GASPA MACCHINE indicates this in advance in the equipment's product listing. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-truck-delivery\"><\/i> Direct Supply of Spare Parts<\/div>\r\n <p>Should GASPA MACCHINE have or be able to procure the requested spare part, its supply is subject to a separate quotation that includes the cost of the component and any shipping costs to the buyer's country. The terms of return and refund for separately purchased spare parts are governed by the <a href=\"https:\/\/gaspa-macchine.com\/resi-e-rimborsi\/\" target=\"_blank\" rel=\"noopener noreferrer\">Returns and Refunds Policy<\/a> of our store. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Recommendation for professional buyers:<\/strong> for equipment intended for intensive use, we recommend verifying the local availability of spare parts for the chosen brand and model before proceeding with the purchase, especially for destinations outside Italy. GASPA MACCHINE is available to provide, upon request, information on authorized service networks present in the main European countries to which it ships. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s8\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-map-pin\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 8<\/small>\r\n On-Site Assistance and Authorized Service Centers\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE, as an independent dealer, does not manage its own network of authorized service centers throughout Europe. For technical interventions requiring the physical presence of a specialized mechanic, the buyer must rely on local technical service centers competent for the brand and model of the purchased equipment. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> How to Find a Competent Service Center<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Manufacturer's official service networks:<\/strong> the major manufacturers (JCB, Manitou, New Holland, Case, Komatsu, John Deere, Kubota, etc.) have networks of authorized dealers and service centers throughout Europe. Their official websites allow you to locate the nearest service center using the serial number or equipment model. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Specialized mechanical workshops for agricultural and construction equipment:<\/strong> in the absence of an authorized service center for the brand in the immediate vicinity, a workshop specializing in agricultural or earthmoving equipment is capable of performing most routine maintenance and repair work.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>GASPA MACCHINE support for service center identification:<\/strong> our team can provide, upon request and without guarantee of completeness, information on the main technical service centers present in the countries to which we ship. This assistance is advisory and does not create any contractual relationship or liability on the part of GASPA MACCHINE toward the indicated service centers. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-receipt\"><\/i> Costs of On-Site Interventions<\/div>\r\n <p>The costs of technical interventions performed by third-party workshops (labor, spare parts, travel) are entirely at the buyer's expense, unless the intervention is strictly necessary to remedy a defect covered by the legal or commercial warranty and has been previously authorized by GASPA MACCHINE. In the latter case, reimbursement of repair costs occurs according to the provisions of the <a href=\"https:\/\/gaspa-macchine.com\/en\/warranty-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\">Warranty and Protection Policy<\/a>. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Mandatory prior authorization:<\/strong> any repair work performed by third parties that the buyer intends to charge to warranty coverage must be <strong>previously authorized in writing by GASPA MACCHINE<\/strong>. Work performed without prior authorization cannot be reimbursed, except in cases of documented proven urgency. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s9\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-list-check\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 9<\/small>\r\n Support or Assistance Request Procedure\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>To ensure maximum efficiency in handling technical support requests, we ask you to follow the procedure indicated below. Each step is designed to reduce response times and enable our team to provide you with the most appropriate assistance in the shortest possible time. <\/p>\r\n\r\n <ol class=\"gm-timeline\">\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-1\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Gather information about the equipment<\/strong>\r\n <span>Before contacting us, retrieve the order number or purchase confirmation, the equipment's serial number (visible on the identification plate), the model, and the year of manufacture. This information allows us to immediately identify your equipment and related documentation.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-2\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Describe the problem in detail<\/strong>\r\n <span>Indicate when the problem occurred, under what circumstances (e.g., after how many operating hours), what symptoms the equipment presents (abnormal noises, fluid leaks, warning lights on, performance drops, etc.), and whether the problem appeared suddenly or progressively.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-3\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Document the problem with photographs or videos<\/strong>\r\n <span>If possible, send photographs or short videos showing the defect or anomaly detected. This visual support significantly accelerates technical assessment and reduces the need for further information exchanges.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-4\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Contact our support service<\/strong>\r\n <span>Send your request with all the information gathered via email to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> or by phone at <a href=\"tel:+393773901146\">+39 377 390 1146<\/a> during service hours (Monday\u2013Saturday, 09:00\u201318:00 CET).<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-5\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Await technical assessment<\/strong>\r\n <span>Our team will review your report and respond within <strong>2 business days<\/strong> with a preliminary assessment of the situation, indicating whether the problem falls under warranty, what interventions are recommended, and the next steps to follow.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-6\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Proceed according to the instructions received<\/strong>\r\n <span>Based on the outcome of the assessment, you may be directed to a local specialized workshop, invited to return a specific component for inspection, or assisted in the warranty claim procedure according to the provisions of our Warranty and Protection Policy.<\/span>\r\n <\/div>\r\n <\/li>\r\n <\/ol>\r\n <\/div>\r\n\r\n \r\n <div id=\"s10\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-currency-euro\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 10<\/small>\r\n Technical Support Costs\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Transparency regarding costs is a fundamental principle of our commercial policy. Below we clearly indicate which support services are free and which may involve additional costs. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-circle-check\"><\/i> Free Support Included with Purchase<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Telephone and email technical consultation for questions regarding correct use, routine maintenance, and reading the manual of the purchased equipment.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Preliminary assessment of failure or anomaly reports, aimed at determining whether the problem falls under warranty coverage.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Assistance in warranty claim management, including communication with the authorized service center or carrier for equipment or component pickup, in cases where this is provided for by the warranty.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Guidance in finding specialized workshops or spare parts distributors in the buyer's country.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-coin\"><\/i> Services Subject to Additional Costs<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Repairs not covered by warranty:<\/strong> repairs for damage from improper use, ordinary wear, accidents, or external causes are not covered by warranty and are at the buyer's expense.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Supply of spare parts:<\/strong> spare parts, where supplied directly by GASPA MACCHINE, are subject to separate invoicing under the terms agreed at the time of order.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Equipment transport for inspection or repair:<\/strong> equipment transport costs to a repair center not covered by warranty are at the buyer's expense, unless otherwise agreed in writing.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Extraordinary specialized technical consultation:<\/strong> any technical consultations requiring the intervention of an external expert (expert assessments, insurance evaluations, etc.) are not included in the standard support service and are quoted on a case-by-case basis.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>No charges without quotation:<\/strong> GASPA MACCHINE never charges support or repair costs without having provided the buyer with a clear and detailed quotation and without having received explicit approval. There are no hidden costs in our after-sales service. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s11\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-package-return\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 11<\/small>\r\n Returns and Refunds Related to Support Services\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>The following return and refund terms apply to purchases made from GASPA MACCHINE and are integrated with the provisions of the <a href=\"https:\/\/gaspa-macchine.com\/resi-e-rimborsi\/\" target=\"_blank\" rel=\"noopener noreferrer\">Returns and Refunds Policy<\/a> of our store.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-refresh\"><\/i> Right of Withdrawal \u2013 14 Days<\/div>\r\n <p>Private consumers who purchase equipment through the gaspa-macchine.com website have the right to exercise the <strong>right of withdrawal within 14 calendar days<\/strong> from the date of equipment delivery, pursuant to Art. 52 of Legislative Decree 206\/2005 (Consumer Code) and EU Directive 2011\/83\/EU. Withdrawal must be communicated in writing to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> before the deadline expires. Except for defects or non-conformity, the costs of returning the equipment are borne by the buyer. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-credit-card-refund\"><\/i> Refund Timeframe \u2013 14 Business Days<\/div>\r\n <p>Once the withdrawal notice is received and, where applicable, the equipment is returned in unchanged condition from delivery, GASPA MACCHINE proceeds with the refund of the amount paid within <strong>14 business days<\/strong> from receipt of the equipment or proof of return, whichever occurs first. The refund is made using the same payment method used for the purchase, unless otherwise agreed. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-tool\"><\/i> Refund for Warranty Repairs<\/div>\r\n <p>In cases where the buyer has incurred expenses for the repair of a defect covered by the legal warranty and such expense has been previously authorized by GASPA MACCHINE, reimbursement of documented expenses occurs within <strong>14 business days<\/strong> from receipt of complete documentation (service invoice, proof of defect, written authorization from GASPA MACCHINE).<\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>Type of Return\/Refund<\/th>\r\n <th>Initiation Deadline<\/th>\r\n <th>Refund Time<\/th>\r\n <th>Method<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><strong>Right of withdrawal (consumers)<\/strong><\/td>\r\n <td>Within 14 days from delivery<\/td>\r\n <td><strong>14 business days<\/strong> from return<\/td>\r\n <td>Same original payment method<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Refund for lack of conformity<\/strong><\/td>\r\n <td>Within the legal warranty period<\/td>\r\n <td><strong>14 business days<\/strong> from complete documentation<\/td>\r\n <td>Bank transfer or original method<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Refund for authorized repair expenses<\/strong><\/td>\r\n <td>Upon submission of service invoice<\/td>\r\n <td><strong>14 business days<\/strong> from receipt of documentation<\/td>\r\n <td>Bank transfer<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-red\">\r\n <i class=\"ti ti-ban\"><\/i>\r\n <p><strong>Exclusions from refund:<\/strong> repair expenses performed without prior written authorization from GASPA MACCHINE, damage caused by improper use or failure to perform routine maintenance, expenses for work performed by workshops not qualified for the equipment brand, and transport costs incurred for independent pickup of equipment from our premises are not refundable.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s12\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-scale\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 12<\/small>\r\n Regulatory Compliance by Destination Country\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE operates in compliance with current regulations on e-commerce, consumer protection, machinery safety, and personal data protection in all countries to which it ships. Below is a summary of the main regulatory references applicable to the maintenance and support policy in each destination country. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-globe\"><\/i> Common Basic Regulations \u2013 European Union<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Machinery Directive 2006\/42\/EC:<\/strong> establishes the essential health and safety requirements for machinery placed on the EU market. New machinery sold by GASPA MACCHINE falls within the scope of this directive. For used machinery, the responsibility for compliance lies with the purchaser for any modifications made after the original purchase. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Directive 2019\/771 (transposed in Italy by Legislative Decree 170\/2021):<\/strong> establishes consumer rights regarding the legal guarantee of conformity for the sale of goods, applicable to all B2C sales made by GASPA MACCHINE to consumers residing in the EU.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Directive 2011\/83\/EU (Consumer Rights Directive):<\/strong> guarantees the right of withdrawal of 14 days for online purchases and imposes clear and complete pre-contractual information obligations.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Regulation 2016\/679 (GDPR):<\/strong> governs the processing of purchasers' personal data, including data collected in connection with technical support requests. For complete information, please consult our <a href=\"https:\/\/gaspa-macchine.com\/informativa-sulla-privacy\/\" target=\"_blank\" rel=\"noopener noreferrer\">Privacy Policy<\/a>. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Country-Specific Regulations \u2013 Work Machinery Safety<\/div>\r\n <p>In addition to the common European directives, each destination country has specific regulations for the safe use of agricultural and construction machinery on its territory. The purchaser is responsible for compliance with local workplace safety regulations during use of the purchased machinery. <\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>Country<\/th>\r\n <th>Main Machinery Safety Regulation<\/th>\r\n <th>Reference Authority<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><strong>Italy<\/strong><\/td>\r\n <td>Legislative Decree 81\/2008 \u2013 Consolidated Workplace Safety Act; Legislative Decree 17\/2010 (Machinery Directive)<\/td>\r\n <td>INAIL; National Labor Inspectorate<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Austria<\/strong><\/td>\r\n <td>Arbeitsmittelverordnung (AM-VO); Maschinensicherheitsgesetz (MSG)<\/td>\r\n <td>Arbeitsinspektion; AUVA<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Finland<\/strong><\/td>\r\n <td>Ty\u00f6turvallisuuslaki (738\/2002); Laki er\u00e4iden teknisten laitteiden vaatimustenmukaisuudesta<\/td>\r\n <td>Ty\u00f6suojeluhallinto (AVI)<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>France<\/strong><\/td>\r\n <td>Code du Travail (Art. L4311-1 et seq.); D\u00e9cret n\u00b0 2008-1156 (machinery)<\/td>\r\n <td>INRS; Inspection du Travail<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Germany<\/strong><\/td>\r\n <td>Produktsicherheitsgesetz (ProdSG); Betriebssicherheitsverordnung (BetrSichV)<\/td>\r\n <td>Bundesanstalt f\u00fcr Arbeitsschutz (BAuA); DGUV<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Netherlands<\/strong><\/td>\r\n <td>Arbeidsomstandighedenwet (Arbowet); Warenwetbesluit machines<\/td>\r\n <td>Nederlandse Arbeidsinspectie (NLA)<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Poland<\/strong><\/td>\r\n <td>Kodeks pracy (workplace safety); Rozporz\u0105dzenie w sprawie minimalnych wymaga\u0144 dot. maszyn<\/td>\r\n <td>Pa\u0144stwowa Inspekcja Pracy (PIP)<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Romania<\/strong><\/td>\r\n <td>Legea 319\/2006 (workplace safety); HG 1029\/2008 (machinery)<\/td>\r\n <td>Inspec\u021bia Muncii<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Spain<\/strong><\/td>\r\n <td>Ley 31\/1995 de Prevenci\u00f3n de Riesgos Laborales; RD 1435\/1992 updated by RD 56\/1995<\/td>\r\n <td>INSST; Inspecci\u00f3n de Trabajo y Seguridad Social<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Switzerland<\/strong><\/td>\r\n <td>Produktesicherheitsgesetz (PrSG); Maschinenverordnung (MaschV)<\/td>\r\n <td>SECO; Suva<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Purchaser's Responsibility:<\/strong> GASPA MACCHINE supplies machinery that complies with the essential safety requirements established by the EU Machinery Directive. It is the sole responsibility of the purchaser to ensure that the machinery is used and maintained in compliance with the local regulations applicable in the country of use, including provisions regarding mandatory periodic inspections, operator qualifications, and equipment registration, where required. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s13\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-flag\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 13<\/small>\r\n Consumer Rights in Shipping Countries\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>In addition to the specific provisions of this maintenance and support policy, consumers residing in countries to which GASPA MACCHINE ships enjoy specific post-sale protection rights established by local regulations. Below are the main additional rights by country, with particular reference to post-sale assistance and maintainability of purchased goods. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Italy<\/div>\r\n <p>In Italy, consumers are protected by <strong>Legislative Decree 206\/2005 (Consumer Code)<\/strong>, updated by Legislative Decree 170\/2021, which guarantees a 2-year legal guarantee of conformity and a 14-day right of withdrawal. The purchaser has the right to receive complete information on maintenance procedures and available spare parts. In case of dispute, it is possible to contact <strong>recognized consumer associations<\/strong> (Codacons, Altroconsumo, etc.) or initiate a joint conciliation procedure at local chambers of commerce. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Austria<\/div>\r\n <p>Austrian consumers are protected by the <strong>Konsumentenschutzgesetz (KSchG)<\/strong> and the <strong>Verbrauchergew\u00e4hrleistungsgesetz (VGG)<\/strong>. Austrian regulations require the seller to provide the purchaser, upon request, with information on technical assistance options and spare parts availability for the expected useful life of the goods. For disputes, the <strong>Schlichtung f\u00fcr Verbrauchergesch\u00e4fte<\/strong> conciliation service and support from the <strong>Arbeiterkammer<\/strong> are available. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Finland<\/div>\r\n <p>In Finland, the <strong>Kuluttajansuojalaki<\/strong> guarantees consumers the right to goods that can be maintained in good working condition for a reasonable period. The <strong>Kuluttajaneuvonta<\/strong> offers free advice to consumers regarding their post-sale rights. The <strong>Kuluttajariitalautakunta<\/strong> resolves disputes free of charge for consumers. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> France<\/div>\r\n <p>In France, in addition to the legal guarantee of conformity (<strong>garantie l\u00e9gale de conformit\u00e9<\/strong>, Art. L217-1 et seq. of the Code de la Consommation), consumers benefit from the <strong>garantie des vices cach\u00e9s<\/strong> (Art. 1641 et seq. of the Code Civil), which covers hidden defects that render the goods unsuitable for use or significantly diminish their value, even if such defects were not known to the seller. French regulations also provide consumers with the right to be informed about the availability of spare parts necessary for maintenance of the purchased goods. For disputes, the <strong>m\u00e9diateur de la consommation<\/strong> is available. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Germany<\/div>\r\n <p>In Germany, the legal guarantee (<strong>gesetzliche Gew\u00e4hrleistung<\/strong>) is governed by the <strong>B\u00fcrgerliches Gesetzbuch (BGB)<\/strong>. The <strong>Kaufrechtsumsetzungsgesetz<\/strong> of 2022 strengthened consumer rights, extending the presumption of pre-existing defect to 12 months. Consumers can contact the <strong>Allgemeine Verbraucherzentrale<\/strong> or the <strong>Universalschlichtungsstelle des Bundes<\/strong> for alternative dispute resolution. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Netherlands<\/div>\r\n <p>In the Netherlands, the <strong>Burgerlijk Wetboek (BW), Book 7<\/strong> governs the legal guarantee and post-sale rights. Dutch consumers have the right to receive information on maintenance and repair options for the purchased goods. The <strong>De Geschillencommissie<\/strong> offers a fast and economical alternative dispute resolution system for consumers. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Poland<\/div>\r\n <p>In Poland, consumer protection is governed by the <strong>Kodeks cywilny<\/strong> and the <strong>Ustawa o prawach konsumenta<\/strong>. Polish consumers can contact the <strong>Urz\u0105d Ochrony Konkurencji i Konsument\u00f3w (UOKiK)<\/strong> to report unfair commercial practices and the <strong>Sta\u0142y Polubowny S\u0105d Konsumencki<\/strong> for alternative dispute resolution. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Romania<\/div>\r\n <p>In Romania, consumer protection is governed by <strong>OUG nr. 140\/2021<\/strong> and <strong>Legea nr. 449\/2003<\/strong>. The competent protection authority is the <strong>Autoritatea Na\u021bional\u0103 pentru Protec\u021bia Consumatorilor (ANPC)<\/strong>. Romanian consumers have the right to a 2-year legal guarantee and the presumption of pre-existing defect for the first 12 months from delivery. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Spain<\/div>\r\n <p>In Spain, <strong>Real Decreto Legislativo 1\/2007 (TRLGDCU)<\/strong>, amended in 2021, guarantees consumers a legal guarantee of <strong>3 years<\/strong> for new goods and 2 years for used goods, with presumption of pre-existing defect for the first 2 years. Spanish consumers can use the <strong>Sistema Arbitral de Consumo<\/strong> for free or low-cost dispute resolution. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Switzerland<\/div>\r\n <p>Switzerland is not an EU member; the legal guarantee for defects is governed by the <strong>Code of Obligations (CO), Art. 197\u2013210<\/strong>, with a duration of 2 years from delivery. Swiss consumers can contact the <strong>Staatssekretariat f\u00fcr Wirtschaft (SECO)<\/strong> or consumer protection organizations such as <strong>Konsumentenforum kf<\/strong> for assistance and advice. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-external-link\"><\/i>\r\n <p><strong>European ODR Platform:<\/strong> consumers residing in the European Union have access to the European Commission's online alternative dispute resolution platform, available at <strong><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener noreferrer\">ec.europa.eu\/consumers\/odr<\/a><\/strong>. Our contact address for disputes via ODR is <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s14\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-gavel\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 14<\/small>\r\n Dispute Resolution\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>In case of dispute relating to technical support, maintenance, or any other aspect governed by this policy, we first invite the purchaser to contact us directly to find an amicable solution. GASPA MACCHINE is committed to resolving every dispute quickly, fairly, and transparently, without the need to resort to formal procedures. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-message-circle\"><\/i> First Step: Amicable Resolution<\/div>\r\n <p>Before initiating any formal procedure, please contact us at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> describing the problem in detail and attaching all relevant documentation. We are committed to responding within <strong>5 business days<\/strong> and proposing a fair solution. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Second Step: Alternative Resolution (ADR\/ODR)<\/div>\r\n <p>If it is not possible to reach a direct agreement, consumers residing in the European Union may use the following procedures:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>European ODR Platform:<\/strong> for online disputes, accessible at <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener noreferrer\">ec.europa.eu\/consumers\/odr<\/a>.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>National ADR Bodies:<\/strong> each EU member country has accredited bodies for alternative consumer dispute resolution (for national references, see Section 13).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Voluntary Mediation:<\/strong> through bodies accredited by the Italian Ministry of Justice, pursuant to Legislative Decree 28\/2010, for disputes subject to Italian law. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building-bank\"><\/i> Jurisdiction and applicable law<\/div>\r\n <p>For disputes not resolved through alternative means, the <strong>competent court<\/strong> is that of the registered office of GASPA S.R.L MACCHINE, namely the <strong>Court of Sassari<\/strong>, unless the law of the consumer's country of residence provides for exclusive jurisdiction in favor of the consumer's own court. <strong>Applicable Law:<\/strong> the sales contract is governed by Italian law, without prejudice to the fact that consumers residing in the EU are subject to the mandatory consumer protection provisions of their own country's legislation where more favorable than Italian law.<\/p>\r\n <\/div>\r\n\r\n \r\n <div id=\"s15\" class=\"gm-contact gm-reveal\">\r\n <h3>Support and Maintenance \u2013 Contact Us<\/h3>\r\n <p>Our team is at your disposal for any questions regarding maintenance, post-sale technical support, or to initiate a service request. We are here to help you keep your machinery in perfect working condition. <\/p>\r\n <div class=\"gm-contact-grid\">\r\n <a href=\"mailto:info@gaspa-macchine.com\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-mail\"><\/i>\r\n info@gaspa-macchine.com\r\n <\/a>\r\n <a href=\"tel:+393773901146\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-phone\"><\/i>\r\n +39 377 390 1146\r\n <\/a>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-clock\"><\/i>\r\n Mon\u2013Sat, 09:00\u201318:00 CET\r\n <\/span>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-map-pin\"><\/i>\r\n Z.I. Predda Niedda Str. 30, 07100 Sassari (SS) \r\n <\/span>\r\n <\/div>\r\n <a href=\"https:\/\/gaspa-macchine.com\/en\/contact-us\/\" class=\"gm-btn\">\r\n <i class=\"ti ti-send\"><\/i>\r\n Contact Us Now\r\n <\/a>\r\n <\/div>\r\n\r\n<\/div>\r\n\r\n<script>\r\n(function(){\r\n var reveals = document.querySelectorAll('.gm-reveal');\r\n if(!reveals.length) return;\r\n var io = new IntersectionObserver(function(entries){\r\n entries.forEach(function(e){\r\n if(e.isIntersecting){ e.target.classList.add('visible'); io.unobserve(e.target); }\r\n });\r\n }, { threshold: 0.07 });\r\n reveals.forEach(function(el){ io.observe(el); });\r\n})();\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Maintenance and Support Policy \u2013 GASPA MACCHINE GASPA MACCHINE Maintenance and Support Everything you need to know about technical assistance, scheduled maintenance, and after-sales support for equipment purchased from GASPA MACCHINE. A transparent policy designed to ensure operational continuity and maximum protection for your investment. Last updated: June 12, 2026 Effective date: June 12, 2026 Italy \u2013 Shipping to 10 Countries Table of Contents Who We Are and to Whom This Policy Applies Types of Equipment and Scope of Application Technical Documentation and Manuals Scheduled Maintenance \u2013 Buyer’s Responsibility GASPA MACCHINE After-Sales Technical Support Support Channels and Response Times Spare Parts Availability On-Site Assistance and Authorized Service Centers Support or Assistance Request Procedure Technical Support Costs Returns and Refunds Related to Support Services Regulatory Compliance by Destination Country Consumer Rights in Shipping Countries Dispute resolution Contact and Direct Assistance Section 1 Who We Are and to Whom This Policy Applies This Maintenance and Support Policy is issued by GASPA S.R.L MACCHINE, operating commercially under the brand name GASPA MACCHINE, with registered and operational headquarters at Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy, VAT number IT 03006910909, ATECO classification 47.52.40. For any communication regarding equipment assistance or maintenance, you may contact us at info@gaspa-macchine.com or by phone at +39 377 390 1146. This policy applies to all customers\u2014both private consumers and professionals and businesses\u2014who have purchased equipment through the website gaspa-macchine.com and receive delivery in the following countries: Italy Austria Finland France Germany Netherlands Poland Romania Spain Switzerland The provisions contained on this page clearly and comprehensively describe the technical support services and maintenance guidelines that GASPA MACCHINE makes available to its buyers, precisely defining the responsibilities of the seller and those of the buyer. This policy complements, but does not replace, the Warranty and Protection Policy and the General Terms and Conditions of Sale. Note: where the legislation of the buyer’s country of residence provides for broader after-sales assistance rights than those indicated in this policy, the legal provisions most favorable to the consumer shall always prevail. GASPA MACCHINE fully complies with the consumer protection legislation of each country to which it ships. Section 2 Types of Equipment and Scope of Application GASPA MACCHINE is a dealership specializing in the sale of new and used agricultural and construction equipment. The categories of equipment to which this Maintenance and Support Policy applies include: Agricultural tractors (new and used) of various brands and engine sizes, intended for agricultural work, load handling, and open-field operations. Mini-excavators (new and used), used for excavation work, light demolition, and earthmoving in confined spaces. Earthmoving equipment (new and used), including wheeled loaders, tracked excavators, backhoe loaders, and similar machinery. Tandem rollers (new and used), intended for compaction of road surfaces and pavements. Telescopic handlers (telehandlers) (new and used), used for material handling on construction sites and in agricultural settings. Construction equipment and accessories sold in conjunction with primary machinery. New Equipment and Used Equipment \u2013 Fundamental Distinction The equipment sold by GASPA MACCHINE may be new or used. In the case of used equipment, the state of wear, age, and operational history of the equipment directly affect reasonable maintenance expectations. Each piece of used equipment is sold with a listing that clearly indicates the year of manufacture, recorded operating hours, serial number, and declared condition at the time of sale. This information forms the contractual basis on which maintenance and support expectations are founded. Used equipment \u2013 caution: used equipment may show ordinary wear, signs of intensive use, or previous maintenance interventions. The condition of the equipment is documented in the product listing and in the pre-delivery inspection report. The buyer is invited to carefully read the Declaration on Used Equipment Sold As-Is before proceeding with the purchase. Section 3 Technical Documentation and Manuals Each piece of equipment sold by GASPA MACCHINE is delivered with all technical documentation available at the time of sale. The completeness of the documentation depends on the type of equipment (new or used) and the year of manufacture. Documentation Included with Delivery Operation and maintenance manual: provided, where available, in the original manufacturer’s version. For used equipment manufactured before 2000, the availability of the original printed manual is not always guaranteed; in such cases, GASPA MACCHINE informs the buyer before the contract is concluded. Maintenance log and service history: provided when in possession of GASPA MACCHINE. Please refer to our dedicated page on Equipment Maintenance History and Documentation for complete information. CE conformity documentation: for equipment falling within the scope of Machinery Directive 2006\/42\/EC, a copy of the CE declaration of conformity is provided (where applicable and available for used equipment). Pre-delivery inspection report: an internal GASPA MACCHINE document certifying the condition of the equipment at the time of shipment, including any visible anomalies detected before delivery. For details, please refer to the page Equipment Testing and Pre-Delivery Inspection. Keys and starting devices: all original keys and remote controls available are included with delivery. If a duplicate is missing, this is noted in the product listing. Access to Additional Manuals For equipment from brands such as JCB, Manitou, Komatsu, New Holland, Case IH, John Deere, Kubota, and other major manufacturers, technical and workshop manuals are often available on the manufacturer’s official website or through specialized portals. Should the buyer require assistance in obtaining technical documentation for their equipment, they may contact our support service at info@gaspa-macchine.com and our team will do its best to provide useful guidance, although we cannot guarantee the availability of third-party documentation. Pursuant to Art. 102 of Legislative Decree 206\/2005 (Italian Consumer Code): the seller is required to provide the buyer with all information necessary for safe and correct use of the goods. GASPA MACCHINE fulfills this obligation by delivering, with each piece of equipment, all technical documentation in its possession and clearly indicating in the product listing any absence of original documentation. Section 4 Scheduled Maintenance \u2013 Buyer’s Responsibility Proper scheduled maintenance is an essential condition for preserving the functionality and safety of any<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"googlesitekit_rrm_CAow0ePLDA:productID":"","_uag_custom_page_level_css":"","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-32707","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"ocean-thumb-m":false,"ocean-thumb-ml":false,"ocean-thumb-l":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"claudesurs112@gmail.com","author_link":"https:\/\/gaspa-macchine.com\/en\/author\/claudesurs112gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Maintenance and Support Policy \u2013 GASPA MACCHINE GASPA MACCHINE Maintenance and Support Everything you need to know about technical assistance, scheduled maintenance, and after-sales support for equipment purchased from GASPA MACCHINE. A transparent policy designed to ensure operational continuity and maximum protection for your investment. Last updated: June 12, 2026 Effective date: June 12, 2026…","_links":{"self":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages\/32707","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/comments?post=32707"}],"version-history":[{"count":3,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages\/32707\/revisions"}],"predecessor-version":[{"id":40969,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages\/32707\/revisions\/40969"}],"wp:attachment":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/media?parent=32707"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\nMaintenance and Support Policy \u2013 GASPA MACCHINE<\/title>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\" \/>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin \/>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;500;600;700;800&family=Sora:wght@400;600;700;800&display=swap\" rel=\"stylesheet\" \/>\r\n<link rel=\"stylesheet\" href=\"https:\/\/cdn.jsdelivr.net\/npm\/@tabler\/icons-webfont@latest\/tabler-icons.min.css\" \/>\r\n\r\n<style>\r\n *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\r\n\r\n :root {\r\n --navy: #0b1442;\r\n --blue-deep: #0f2080;\r\n --blue-mid: #1a3ec2;\r\n --blue-bright: #2563eb;\r\n --blue-light: #3b82f6;\r\n --blue-glow: #60a5fa;\r\n --white: #ffffff;\r\n --off-white: #f0f4ff;\r\n --glass: rgba(255,255,255,0.07);\r\n --glass-border:rgba(255,255,255,0.15);\r\n --glass-hover: rgba(255,255,255,0.13);\r\n --text-muted: rgba(255,255,255,0.70);\r\n --text-dim: rgba(255,255,255,0.50);\r\n --accent: #60a5fa;\r\n --accent-gold: #fbbf24;\r\n --font-display:'Sora', sans-serif;\r\n --font-body: 'Inter', sans-serif;\r\n --radius-card: 18px;\r\n --radius-pill: 999px;\r\n --transition: 0.30s cubic-bezier(0.4, 0, 0.2, 1);\r\n }\r\n\r\n body {\r\n font-family: var(--font-body);\r\n background: linear-gradient(160deg, var(--navy) 0%, var(--blue-deep) 35%, var(--blue-mid) 70%, #1a50d8 100%);\r\n background-attachment: fixed;\r\n color: var(--white);\r\n line-height: 1.7;\r\n min-height: 100vh;\r\n -webkit-font-smoothing: antialiased;\r\n }\r\n\r\n \/* \u2500\u2500 Page wrapper \u2500\u2500 *\/\r\n .gm-page {\r\n max-width: 1100px;\r\n margin: 0 auto;\r\n padding: 56px 24px 80px;\r\n }\r\n\r\n \/* \u2500\u2500 Hero \u2500\u2500 *\/\r\n .gm-hero {\r\n text-align: center;\r\n padding: 64px 32px 56px;\r\n position: relative;\r\n }\r\n .gm-hero::before {\r\n content: '';\r\n position: absolute; inset: 0;\r\n border-radius: 28px;\r\n background: radial-gradient(ellipse at 50% 0%, rgba(37,99,235,0.35) 0%, transparent 70%);\r\n pointer-events: none;\r\n }\r\n .gm-hero-badge {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: rgba(96,165,250,0.18);\r\n border: 1px solid rgba(96,165,250,0.35);\r\n border-radius: var(--radius-pill);\r\n padding: 6px 20px;\r\n font-size: 12px; font-weight: 600; letter-spacing: 0.12em;\r\n text-transform: uppercase; color: var(--blue-glow);\r\n margin-bottom: 28px;\r\n }\r\n .gm-hero h1 {\r\n font-family: var(--font-display);\r\n font-size: clamp(2rem, 5vw, 3.2rem);\r\n font-weight: 800; line-height: 1.15;\r\n color: var(--white);\r\n margin-bottom: 18px;\r\n }\r\n .gm-hero h1 span { color: var(--blue-glow); }\r\n .gm-hero-sub {\r\n font-size: 16px; color: var(--text-muted); max-width: 680px; margin: 0 auto 32px;\r\n }\r\n .gm-meta-row {\r\n display: flex; flex-wrap: wrap; gap: 12px; justify-content: center; margin-bottom: 16px;\r\n }\r\n .gm-meta-chip {\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 6px 16px;\r\n font-size: 13px; color: var(--text-muted);\r\n transition: var(--transition);\r\n }\r\n .gm-meta-chip:hover { background: var(--glass-hover); color: var(--white); }\r\n .gm-meta-chip i { color: var(--accent); }\r\n .gm-divider {\r\n width: 72px; height: 3px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 99px; margin: 32px auto 0;\r\n }\r\n\r\n \/* \u2500\u2500 Table of contents \u2500\u2500 *\/\r\n .gm-toc {\r\n background: var(--glass);\r\n border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card);\r\n padding: 32px 36px;\r\n margin-bottom: 48px;\r\n transition: var(--transition);\r\n }\r\n .gm-toc:hover { background: var(--glass-hover); }\r\n .gm-toc-title {\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700;\r\n text-transform: uppercase; 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overflow: hidden;\r\n }\r\n .gm-section::before {\r\n content: '';\r\n position: absolute; top: 0; left: 0; right: 0; height: 2px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow), transparent);\r\n opacity: 0; transition: opacity var(--transition);\r\n }\r\n .gm-section:hover {\r\n background: var(--glass-hover);\r\n border-color: rgba(96,165,250,0.30);\r\n transform: translateY(-2px);\r\n box-shadow: 0 20px 60px rgba(0,0,0,0.25);\r\n }\r\n .gm-section:hover::before { opacity: 1; }\r\n\r\n .gm-section-header {\r\n display: flex; align-items: flex-start; gap: 16px;\r\n margin-bottom: 28px;\r\n }\r\n .gm-section-icon {\r\n width: 52px; height: 52px; flex-shrink: 0;\r\n background: linear-gradient(135deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 14px; display: flex; align-items: center; justify-content: center;\r\n font-size: 24px; color: var(--white);\r\n box-shadow: 0 8px 24px rgba(37,99,235,0.40);\r\n transition: transform var(--transition), box-shadow var(--transition);\r\n }\r\n .gm-section:hover .gm-section-icon {\r\n transform: scale(1.08) rotate(-4deg);\r\n box-shadow: 0 12px 32px rgba(37,99,235,0.55);\r\n }\r\n .gm-section-title {\r\n font-family: var(--font-display);\r\n font-size: 1.25rem; font-weight: 700; color: var(--white);\r\n line-height: 1.2;\r\n }\r\n .gm-section-title small {\r\n display: block; font-size: 12px; font-weight: 500;\r\n color: var(--accent); letter-spacing: 0.08em; text-transform: uppercase; margin-bottom: 4px;\r\n }\r\n\r\n \/* \u2500\u2500 Typography \u2500\u2500 *\/\r\n .gm-section p { font-size: 15px; color: var(--text-muted); margin-bottom: 16px; }\r\n .gm-section p:last-child { margin-bottom: 0; }\r\n .gm-section strong { color: var(--white); font-weight: 600; }\r\n .gm-section a { color: var(--accent); text-decoration: none; }\r\n .gm-section a:hover { text-decoration: underline; }\r\n\r\n \/* \u2500\u2500 Sub-heading \u2500\u2500 *\/\r\n .gm-sub {\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700;\r\n color: var(--white); margin: 28px 0 12px;\r\n display: flex; align-items: center; gap: 8px;\r\n }\r\n .gm-sub i { color: var(--accent); font-size: 17px; }\r\n\r\n \/* \u2500\u2500 Lists \u2500\u2500 *\/\r\n .gm-list {\r\n list-style: none; padding: 0; margin: 0 0 16px;\r\n }\r\n .gm-list li {\r\n display: flex; align-items: flex-start; gap: 10px;\r\n font-size: 15px; color: var(--text-muted);\r\n padding: 8px 0; border-bottom: 1px solid rgba(255,255,255,0.06);\r\n transition: var(--transition);\r\n }\r\n .gm-list li:last-child { border-bottom: none; }\r\n .gm-list li:hover { color: var(--white); padding-left: 4px; }\r\n .gm-list li i { color: var(--accent); font-size: 16px; margin-top: 2px; flex-shrink: 0; }\r\n\r\n .gm-list-x li i { color: #f87171; }\r\n .gm-list-warn li i { color: var(--accent-gold); }\r\n\r\n \/* \u2500\u2500 Country\/data table \u2500\u2500 *\/\r\n .gm-table-wrap {\r\n overflow-x: auto; border-radius: 14px;\r\n border: 1px solid var(--glass-border);\r\n margin: 20px 0;\r\n }\r\n .gm-table {\r\n width: 100%; border-collapse: collapse;\r\n font-size: 14px;\r\n }\r\n .gm-table thead tr {\r\n background: linear-gradient(90deg, rgba(37,99,235,0.50), rgba(96,165,250,0.25));\r\n }\r\n .gm-table th {\r\n padding: 14px 18px; text-align: left;\r\n font-family: var(--font-display); font-size: 12px;\r\n font-weight: 700; letter-spacing: 0.08em;\r\n text-transform: uppercase; color: var(--blue-glow);\r\n white-space: nowrap;\r\n }\r\n .gm-table td {\r\n padding: 13px 18px; color: var(--text-muted);\r\n border-top: 1px solid rgba(255,255,255,0.06);\r\n vertical-align: top;\r\n transition: var(--transition);\r\n }\r\n .gm-table tr:hover td { background: rgba(255,255,255,0.05); color: var(--white); }\r\n .gm-table td strong { color: var(--white); }\r\n\r\n \/* \u2500\u2500 Info box \u2500\u2500 *\/\r\n .gm-box {\r\n border-radius: 14px; padding: 20px 24px; margin: 20px 0;\r\n display: flex; align-items: flex-start; gap: 14px;\r\n font-size: 14px;\r\n transition: var(--transition);\r\n }\r\n .gm-box:hover { transform: translateX(4px); }\r\n .gm-box-blue {\r\n background: rgba(37,99,235,0.18);\r\n border: 1px solid rgba(96,165,250,0.30);\r\n }\r\n .gm-box-gold {\r\n background: rgba(251,191,36,0.12);\r\n border: 1px solid rgba(251,191,36,0.30);\r\n }\r\n .gm-box-red {\r\n background: rgba(248,113,113,0.10);\r\n border: 1px solid rgba(248,113,113,0.25);\r\n }\r\n .gm-box i { font-size: 22px; flex-shrink: 0; margin-top: 1px; }\r\n .gm-box-blue i { color: var(--blue-glow); }\r\n .gm-box-gold i { color: var(--accent-gold); }\r\n .gm-box-red i { color: #f87171; }\r\n .gm-box p { margin: 0; color: var(--text-muted); line-height: 1.6; }\r\n .gm-box p strong { color: var(--white); }\r\n\r\n \/* \u2500\u2500 Timeline \u2500\u2500 *\/\r\n .gm-timeline { padding: 0; list-style: none; margin: 12px 0; }\r\n .gm-timeline li {\r\n display: flex; gap: 18px;\r\n padding-bottom: 24px;\r\n position: relative;\r\n transition: var(--transition);\r\n }\r\n .gm-timeline li:hover { padding-left: 6px; }\r\n .gm-timeline li::before {\r\n content: '';\r\n position: absolute; left: 19px; top: 40px; bottom: 0;\r\n width: 1px; background: var(--glass-border);\r\n }\r\n .gm-timeline li:last-child::before { display: none; }\r\n .gm-timeline-dot {\r\n width: 40px; height: 40px; flex-shrink: 0;\r\n background: rgba(37,99,235,0.30); border: 1px solid var(--blue-bright);\r\n border-radius: 50%; display: flex; align-items: center; justify-content: center;\r\n font-size: 16px; color: var(--accent);\r\n transition: var(--transition);\r\n }\r\n .gm-timeline li:hover .gm-timeline-dot {\r\n background: var(--blue-bright); color: var(--white);\r\n }\r\n .gm-timeline-body { padding-top: 8px; }\r\n .gm-timeline-body strong { display: block; font-size: 15px; color: var(--white); margin-bottom: 4px; }\r\n .gm-timeline-body span { font-size: 14px; color: var(--text-muted); }\r\n\r\n \/* \u2500\u2500 Contact strip \u2500\u2500 *\/\r\n .gm-contact {\r\n background: linear-gradient(135deg, rgba(37,99,235,0.35), rgba(15,32,128,0.50));\r\n border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-card);\r\n padding: 44px; text-align: center;\r\n margin-top: 40px;\r\n transition: var(--transition);\r\n }\r\n .gm-contact:hover { border-color: rgba(96,165,250,0.55); box-shadow: 0 24px 64px rgba(0,0,0,0.30); }\r\n .gm-contact h3 {\r\n font-family: var(--font-display);\r\n font-size: 1.5rem; font-weight: 800;\r\n color: var(--white); margin-bottom: 10px;\r\n }\r\n .gm-contact p { font-size: 15px; color: var(--text-muted); margin-bottom: 28px; }\r\n .gm-contact-grid {\r\n display: flex; flex-wrap: wrap; gap: 14px; justify-content: center; margin-bottom: 28px;\r\n }\r\n .gm-contact-item {\r\n display: flex; align-items: center; gap: 10px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 10px 22px;\r\n font-size: 14px; color: var(--white); text-decoration: none;\r\n transition: var(--transition);\r\n }\r\n .gm-contact-item:hover { background: rgba(37,99,235,0.40); border-color: var(--blue-glow); transform: translateY(-2px); }\r\n .gm-contact-item i { color: var(--accent); font-size: 18px; }\r\n .gm-btn {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: var(--white); color: var(--navy);\r\n border-radius: var(--radius-pill); padding: 14px 36px;\r\n font-family: var(--font-display); font-size: 15px; font-weight: 700;\r\n letter-spacing: 0.04em; text-decoration: none;\r\n transition: var(--transition);\r\n box-shadow: 0 8px 24px rgba(0,0,0,0.25);\r\n }\r\n .gm-btn:hover { background: var(--off-white); transform: translateY(-3px); box-shadow: 0 16px 40px rgba(0,0,0,0.30); }\r\n .gm-btn i { font-size: 18px; }\r\n\r\n \/* \u2500\u2500 Badge pills \u2500\u2500 *\/\r\n .gm-pill-row { display: flex; flex-wrap: wrap; gap: 8px; margin: 14px 0; }\r\n .gm-pill {\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: rgba(37,99,235,0.22); border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-pill); padding: 5px 14px;\r\n font-size: 13px; color: var(--blue-glow); font-weight: 500;\r\n transition: var(--transition);\r\n }\r\n .gm-pill:hover { background: rgba(37,99,235,0.38); color: var(--white); }\r\n\r\n \/* \u2500\u2500 Step cards grid \u2500\u2500 *\/\r\n .gm-steps {\r\n display: grid; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); gap: 16px; margin: 20px 0;\r\n }\r\n .gm-step {\r\n background: rgba(37,99,235,0.14);\r\n border: 1px solid rgba(96,165,250,0.22);\r\n border-radius: 14px; padding: 22px 20px;\r\n transition: var(--transition);\r\n }\r\n .gm-step:hover { background: rgba(37,99,235,0.24); border-color: rgba(96,165,250,0.45); transform: translateY(-3px); box-shadow: 0 16px 40px rgba(0,0,0,0.20); }\r\n .gm-step-num {\r\n font-family: var(--font-display);\r\n font-size: 28px; font-weight: 800; color: var(--blue-glow);\r\n opacity: 0.45; line-height: 1; margin-bottom: 12px;\r\n }\r\n .gm-step strong {\r\n display: block; font-family: var(--font-display);\r\n font-size: 14px; font-weight: 700; color: var(--white); margin-bottom: 8px;\r\n }\r\n .gm-step span { font-size: 13px; color: var(--text-muted); line-height: 1.5; }\r\n\r\n \/* \u2500\u2500 Responsive \u2500\u2500 *\/\r\n @media (max-width: 720px) {\r\n .gm-section { padding: 28px 22px; }\r\n .gm-hero { padding: 40px 16px 36px; }\r\n .gm-contact { padding: 32px 22px; }\r\n .gm-toc { padding: 24px 20px; }\r\n }\r\n\r\n \/* \u2500\u2500 Scroll reveal \u2500\u2500 *\/\r\n .gm-reveal { opacity: 0; transform: translateY(24px); transition: opacity 0.55s ease, transform 0.55s ease; }\r\n .gm-reveal.visible { opacity: 1; transform: translateY(0); }\r\n<\/style>\r\n\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"gm-page\">\r\n\r\n \r\n <div class=\"gm-hero gm-reveal\">\r\n <div class=\"gm-hero-badge\">\r\n <i class=\"ti ti-tool\"><\/i>\r\n GASPA MACCHINE\r\n <\/div>\r\n <h1>Maintenance and <span>Support<\/span><\/h1>\r\n <p class=\"gm-hero-sub\">\r\n Everything you need to know about technical assistance, scheduled maintenance, and after-sales support for equipment purchased from GASPA MACCHINE. A transparent policy designed to ensure operational continuity and maximum protection for your investment. \r\n <\/p>\r\n <div class=\"gm-meta-row\">\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar\"><\/i> Last updated: June 12, 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar-check\"><\/i> Effective date: June 12, 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-map-pin\"><\/i> Italy \u2013 Shipping to 10 Countries<\/span>\r\n <\/div>\r\n <div class=\"gm-divider\"><\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"gm-toc gm-reveal\">\r\n <div class=\"gm-toc-title\"><i class=\"ti ti-list\"><\/i> Table of Contents<\/div>\r\n <ol>\r\n <li><a href=\"#s1\">Who We Are and to Whom This Policy Applies<\/a><\/li>\r\n <li><a href=\"#s2\">Types of Equipment and Scope of Application<\/a><\/li>\r\n <li><a href=\"#s3\">Technical Documentation and Manuals<\/a><\/li>\r\n <li><a href=\"#s4\">Scheduled Maintenance \u2013 Buyer's Responsibility<\/a><\/li>\r\n <li><a href=\"#s5\">GASPA MACCHINE After-Sales Technical Support<\/a><\/li>\r\n <li><a href=\"#s6\">Support Channels and Response Times<\/a><\/li>\r\n <li><a href=\"#s7\">Spare Parts Availability<\/a><\/li>\r\n <li><a href=\"#s8\">On-Site Assistance and Authorized Service Centers<\/a><\/li>\r\n <li><a href=\"#s9\">Support or Assistance Request Procedure<\/a><\/li>\r\n <li><a href=\"#s10\">Technical Support Costs<\/a><\/li>\r\n <li><a href=\"#s11\">Returns and Refunds Related to Support Services<\/a><\/li>\r\n <li><a href=\"#s12\">Regulatory Compliance by Destination Country<\/a><\/li>\r\n <li><a href=\"#s13\">Consumer Rights in Shipping Countries<\/a><\/li>\r\n <li><a href=\"#s14\">Dispute resolution<\/a><\/li>\r\n <li><a href=\"#s15\">Contact and Direct Assistance<\/a><\/li>\r\n <\/ol>\r\n <\/div>\r\n\r\n \r\n <div id=\"s1\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-building-store\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 1<\/small>\r\n Who We Are and to Whom This Policy Applies\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>This Maintenance and Support Policy is issued by <strong>GASPA S.R.L MACCHINE<\/strong>, operating commercially under the brand name <strong>GASPA MACCHINE<\/strong>, with registered and operational headquarters at <strong>Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy<\/strong>, VAT number <strong>IT 03006910909<\/strong>, ATECO classification 47.52.40. For any communication regarding equipment assistance or maintenance, you may contact us at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> or by phone at <a href=\"tel:+393773901146\">+39 377 390 1146<\/a>. <\/p>\r\n\r\n <p>This policy applies to all customers\u2014both private consumers and professionals and businesses\u2014who have purchased equipment through the website <strong><a href=\"https:\/\/gaspa-macchine.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com<\/a><\/strong> and receive delivery in the following countries:<\/p>\r\n\r\n <div class=\"gm-pill-row\">\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Italy<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Austria<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Finland<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> France<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Germany<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Netherlands<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Poland<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Romania<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Spain<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Switzerland<\/span>\r\n <\/div>\r\n\r\n <p>The provisions contained on this page clearly and comprehensively describe the technical support services and maintenance guidelines that GASPA MACCHINE makes available to its buyers, precisely defining the responsibilities of the seller and those of the buyer. This policy complements, but does not replace, the <a href=\"https:\/\/gaspa-macchine.com\/en\/warranty-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\">Warranty and Protection Policy<\/a> and the <a href=\"https:\/\/gaspa-macchine.com\/en\/general-terms-and-conditions-of-sale\/\" target=\"_blank\" rel=\"noopener noreferrer\">General Terms and Conditions of Sale<\/a>. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Note:<\/strong> where the legislation of the buyer's country of residence provides for broader after-sales assistance rights than those indicated in this policy, the legal provisions most favorable to the consumer shall always prevail. GASPA MACCHINE fully complies with the consumer protection legislation of each country to which it ships. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s2\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-tractor\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 2<\/small>\r\n Types of Equipment and Scope of Application\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE is a dealership specializing in the sale of <strong>new and used agricultural and construction equipment<\/strong>. The categories of equipment to which this Maintenance and Support Policy applies include: <\/p>\r\n\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Agricultural tractors<\/strong> (new and used) of various brands and engine sizes, intended for agricultural work, load handling, and open-field operations.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Mini-excavators<\/strong> (new and used), used for excavation work, light demolition, and earthmoving in confined spaces.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Earthmoving equipment<\/strong> (new and used), including wheeled loaders, tracked excavators, backhoe loaders, and similar machinery.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Tandem rollers<\/strong> (new and used), intended for compaction of road surfaces and pavements.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Telescopic handlers (telehandlers)<\/strong> (new and used), used for material handling on construction sites and in agricultural settings.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Construction equipment and accessories<\/strong> sold in conjunction with primary machinery.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-alert-triangle\"><\/i> New Equipment and Used Equipment \u2013 Fundamental Distinction<\/div>\r\n <p>The equipment sold by GASPA MACCHINE may be <strong>new<\/strong> or <strong>used<\/strong>. In the case of used equipment, the state of wear, age, and operational history of the equipment directly affect reasonable maintenance expectations. Each piece of used equipment is sold with a listing that clearly indicates the year of manufacture, recorded operating hours, serial number, and declared condition at the time of sale. This information forms the contractual basis on which maintenance and support expectations are founded. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Used equipment \u2013 caution:<\/strong> used equipment may show ordinary wear, signs of intensive use, or previous maintenance interventions. The condition of the equipment is documented in the product listing and in the pre-delivery inspection report. The buyer is invited to carefully read the <a href=\"https:\/\/gaspa-macchine.com\/en\/disclaimer-on-used-equipment-sold-as-is\/\" target=\"_blank\" rel=\"noopener noreferrer\">Declaration on Used Equipment Sold As-Is<\/a> before proceeding with the purchase. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s3\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-file-description\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 3<\/small>\r\n Technical Documentation and Manuals\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Each piece of equipment sold by GASPA MACCHINE is delivered with all technical documentation available at the time of sale. The completeness of the documentation depends on the type of equipment (new or used) and the year of manufacture. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-book\"><\/i> Documentation Included with Delivery<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Operation and maintenance manual:<\/strong> provided, where available, in the original manufacturer's version. For used equipment manufactured before 2000, the availability of the original printed manual is not always guaranteed; in such cases, GASPA MACCHINE informs the buyer before the contract is concluded. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Maintenance log and service history:<\/strong> provided when in possession of GASPA MACCHINE. Please refer to our dedicated page on <a href=\"https:\/\/gaspa-macchine.com\/en\/equipment-maintenance-history-and-documentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">Equipment Maintenance History and Documentation<\/a> for complete information. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>CE conformity documentation:<\/strong> for equipment falling within the scope of Machinery Directive 2006\/42\/EC, a copy of the CE declaration of conformity is provided (where applicable and available for used equipment).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Pre-delivery inspection report:<\/strong> an internal GASPA MACCHINE document certifying the condition of the equipment at the time of shipment, including any visible anomalies detected before delivery. For details, please refer to the page <a href=\"https:\/\/gaspa-macchine.com\/en\/equipment-testing-and-pre-delivery-inspection\/\" target=\"_blank\" rel=\"noopener noreferrer\">Equipment Testing and Pre-Delivery Inspection<\/a>. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Keys and starting devices:<\/strong> all original keys and remote controls available are included with delivery. If a duplicate is missing, this is noted in the product listing. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-download\"><\/i> Access to Additional Manuals<\/div>\r\n <p>For equipment from brands such as JCB, Manitou, Komatsu, New Holland, Case IH, John Deere, Kubota, and other major manufacturers, technical and workshop manuals are often available on the manufacturer's official website or through specialized portals. Should the buyer require assistance in obtaining technical documentation for their equipment, they may contact our support service at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> and our team will do its best to provide useful guidance, although we cannot guarantee the availability of third-party documentation. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Pursuant to Art. 102 of Legislative Decree 206\/2005 (Italian Consumer Code):<\/strong> the seller is required to provide the buyer with all information necessary for safe and correct use of the goods. GASPA MACCHINE fulfills this obligation by delivering, with each piece of equipment, all technical documentation in its possession and clearly indicating in the product listing any absence of original documentation. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s4\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-settings\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 4<\/small>\r\n Scheduled Maintenance \u2013 Buyer's Responsibility\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Proper scheduled maintenance is an essential condition for preserving the functionality and safety of any agricultural or construction equipment. In accordance with machinery safety regulations in force in Italy (Legislative Decree 81\/2008 \u2013 Consolidated Workplace Safety Act) and in other destination countries, <strong>the responsibility for routine and scheduled maintenance rests entirely with the buyer<\/strong> from the date of equipment delivery. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-clipboard-list\"><\/i> Routine Maintenance Tasks at the Buyer's Expense<\/div>\r\n <p>By way of example, and without claim to completeness, routine maintenance tasks that the buyer must perform include:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Periodic inspection and replacement of oil, air, fuel, and hydraulic filters, according to the timelines indicated by the manufacturer in the maintenance manual.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Replacement of engine oil and transmission oil at specified intervals (generally every 250\u2013500 operating hours depending on the equipment).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Checking and topping up coolant, hydraulic fluid, and brake fluid.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Checking the tension and wear condition of tracks (for mini-excavators and tracked equipment).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Inspection and inflation of tires (for wheeled equipment) according to the pressure values indicated by the manufacturer.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Periodic lubrication of joints, articulations, connecting rods, and pins according to the manual's instructions.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Verification of proper operation of lights, audible warning devices, safety devices, and braking systems before each use.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Cleaning of the radiator and cooling ducts, particularly after use in dusty environments.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Inspection and replacement of timing belts and wear-prone accessories at the intervals indicated by the manufacturer.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-alert-triangle\"><\/i> Failure to Perform Routine Maintenance and Consequences for Warranty<\/div>\r\n <p>Failure to perform routine maintenance at the times and in the manner indicated by the manufacturer may result in exclusion from commercial warranty coverage (where applicable) for failures or anomalies directly attributable to maintenance negligence. However, pursuant to European consumer protection legislation (EU Directive 2019\/771), the legal warranty of conformity cannot be unilaterally excluded by the seller without proof that the defect was caused by the buyer. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Important recommendation:<\/strong> the buyer is advised to retain all receipts, invoices, and records of routine maintenance performed (e.g., oil changes, filter replacements, etc.), both to prove proper use of the equipment in the event of a warranty claim and to maintain the commercial value of the equipment over time.<\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-shield-check\"><\/i> Safety During Maintenance<\/div>\r\n <p>All maintenance work must be performed by qualified personnel, with the equipment turned off, on level ground, and with safety devices engaged. GASPA MACCHINE disclaims any liability for injury to persons or damage to property resulting from maintenance work performed without observing the safety standards indicated in the manufacturer's manual or the provisions of <strong>Legislative Decree 81\/2008<\/strong> (Italy) and equivalent regulations applicable in the country where the equipment is used. <\/p>\r\n <\/div>\r\n\r\n \r\n <div id=\"s5\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-headset\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 5<\/small>\r\n GASPA MACCHINE After-Sales Technical Support\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE is committed to offering its buyers professional and accessible after-sales technical support for the duration of the business relationship and beyond. Our goal is to ensure that every piece of equipment purchased from us continues to operate efficiently and safely for the useful life expected by the manufacturer. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-circle-check\"><\/i> What Our Technical Support Offers<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Telephone and email technical consultation:<\/strong> our team answers technical questions about the purchased equipment, correct interpretation of the operation manual, failure symptoms, and first-level diagnostic procedures.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Assistance in defect assessment:<\/strong> in case of anomalies or malfunctions, our support service analyzes the buyer's report and provides a preliminary indication of the nature of the problem (failure covered by warranty, ordinary wear, operational error, etc.).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Guidance to specialized workshops:<\/strong> for interventions requiring the physical presence of a qualified technician, GASPA MACCHINE can direct the buyer to technical service centers specializing in the brands of equipment sold (JCB, Manitou, New Holland, etc.), where available in the buyer's country.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Support in warranty claim management:<\/strong> if the report falls within the conditions of the legal or commercial warranty, our team initiates the claim procedure according to the provisions of the <a href=\"https:\/\/gaspa-macchine.com\/en\/warranty-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\">Warranty and Protection Policy<\/a>.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Assistance in sourcing spare parts:<\/strong> upon request, GASPA MACCHINE can support the buyer in identifying and sourcing original or equivalent spare parts for their equipment, without committing to guarantee direct supply, except by specific agreement.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-ban\"><\/i> Limitations of Technical Support<\/div>\r\n <p>The technical support offered by GASPA MACCHINE is of a <strong>consultative and advisory<\/strong> nature. GASPA MACCHINE does not have its own network of traveling technicians for on-site interventions outside Sardinia. For buyers located in countries other than Italy, support is provided primarily remotely (telephone, email, video call by arrangement), and GASPA MACCHINE cannot guarantee the availability of a technician physically present at the buyer's location. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Support in available languages:<\/strong> GASPA MACCHINE's technical support service is available in <strong>Italian<\/strong> and, where possible, in <strong>English<\/strong>. For communications in other languages (French, German, Spanish, etc.), we recommend using email, which allows for a response assisted by translation tools to ensure maximum mutual understanding. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s6\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-clock\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 6<\/small>\r\n Support Channels and Response Times\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Our support service is active and reachable through the channels indicated below. All response times indicated refer to <strong>business days<\/strong> (Monday\u2013Saturday, excluding Italian national holidays). <\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>Contact Channel<\/th>\r\n <th>Availability Hours<\/th>\r\n <th>Expected Response Time<\/th>\r\n <th>Recommended Request Type<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><strong><i class=\"ti ti-mail\"><\/i> Email<\/strong><br\/><a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a><\/td>\r\n <td>09:00\u201318:00 (Mon\u2013Sat)<\/td>\r\n <td><strong>Within 2 business days<\/strong><\/td>\r\n <td>Technical complaints, spare parts requests, detailed assistance requests, sending photographs or videos of the equipment.<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong><i class=\"ti ti-phone\"><\/i> Phone<\/strong><br\/><a href=\"tel:+393773901146\">+39 377 390 1146<\/a><\/td>\r\n <td>09:00\u201318:00 (Mon\u2013Sat)<\/td>\r\n <td><strong>Direct response during service hours<\/strong><\/td>\r\n <td>Operational emergencies, quick first-response questions, parts availability verification, updates on open cases.<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong><i class=\"ti ti-forms\"><\/i> Contact Form<\/strong><br\/><a href=\"https:\/\/gaspa-macchine.com\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com\/contattaci<\/a><\/td>\r\n <td>24\/7 (submission)<\/td>\r\n <td><strong>Within 2 business days<\/strong><\/td>\r\n <td>General inquiries, pre-purchase questions, non-urgent reports.<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Urgent requests:<\/strong> in case of a failure that compromises the operational safety of the equipment (e.g., malfunction of the braking system, lifting system, or other primary safety devices), we recommend that you <strong>immediately suspend use of the equipment<\/strong> and contact us by phone without delay. Do not attempt to repair safety devices without the assistance of a qualified technician. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s7\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-assembly\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 7<\/small>\r\n Spare Parts Availability\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>The availability of original spare parts is a determining factor for the long-term maintainability of any work equipment. GASPA MACCHINE operates as a dealer of new and used agricultural and construction equipment and <strong>does not directly manage an inventory of original spare parts<\/strong>. However, it offers a support and guidance service to facilitate the buyer in sourcing and procuring necessary components. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-search\"><\/i> Spare Parts Identification and Sourcing<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Upon the buyer's request, GASPA MACCHINE can assist in identifying the original part number (OEM) of the required component, using the technical documentation of the equipment in its possession.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> For the major brands handled (JCB, Manitou, New Holland, Case, Komatsu, Kubota, John Deere, and similar), there are extensive networks of original and aftermarket spare parts distribution throughout Europe. GASPA MACCHINE can provide information on procurement channels available in the buyer's country. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> For equipment of particularly old manufacture or less common brands, the availability of original spare parts may be limited or require longer procurement times. In such cases, GASPA MACCHINE indicates this in advance in the equipment's product listing. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-truck-delivery\"><\/i> Direct Supply of Spare Parts<\/div>\r\n <p>Should GASPA MACCHINE have or be able to procure the requested spare part, its supply is subject to a separate quotation that includes the cost of the component and any shipping costs to the buyer's country. The terms of return and refund for separately purchased spare parts are governed by the <a href=\"https:\/\/gaspa-macchine.com\/resi-e-rimborsi\/\" target=\"_blank\" rel=\"noopener noreferrer\">Returns and Refunds Policy<\/a> of our store. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Recommendation for professional buyers:<\/strong> for equipment intended for intensive use, we recommend verifying the local availability of spare parts for the chosen brand and model before proceeding with the purchase, especially for destinations outside Italy. GASPA MACCHINE is available to provide, upon request, information on authorized service networks present in the main European countries to which it ships. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s8\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-map-pin\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 8<\/small>\r\n On-Site Assistance and Authorized Service Centers\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE, as an independent dealer, does not manage its own network of authorized service centers throughout Europe. For technical interventions requiring the physical presence of a specialized mechanic, the buyer must rely on local technical service centers competent for the brand and model of the purchased equipment. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> How to Find a Competent Service Center<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Manufacturer's official service networks:<\/strong> the major manufacturers (JCB, Manitou, New Holland, Case, Komatsu, John Deere, Kubota, etc.) have networks of authorized dealers and service centers throughout Europe. Their official websites allow you to locate the nearest service center using the serial number or equipment model. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Specialized mechanical workshops for agricultural and construction equipment:<\/strong> in the absence of an authorized service center for the brand in the immediate vicinity, a workshop specializing in agricultural or earthmoving equipment is capable of performing most routine maintenance and repair work.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>GASPA MACCHINE support for service center identification:<\/strong> our team can provide, upon request and without guarantee of completeness, information on the main technical service centers present in the countries to which we ship. This assistance is advisory and does not create any contractual relationship or liability on the part of GASPA MACCHINE toward the indicated service centers. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-receipt\"><\/i> Costs of On-Site Interventions<\/div>\r\n <p>The costs of technical interventions performed by third-party workshops (labor, spare parts, travel) are entirely at the buyer's expense, unless the intervention is strictly necessary to remedy a defect covered by the legal or commercial warranty and has been previously authorized by GASPA MACCHINE. In the latter case, reimbursement of repair costs occurs according to the provisions of the <a href=\"https:\/\/gaspa-macchine.com\/en\/warranty-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\">Warranty and Protection Policy<\/a>. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Mandatory prior authorization:<\/strong> any repair work performed by third parties that the buyer intends to charge to warranty coverage must be <strong>previously authorized in writing by GASPA MACCHINE<\/strong>. Work performed without prior authorization cannot be reimbursed, except in cases of documented proven urgency. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s9\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-list-check\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 9<\/small>\r\n Support or Assistance Request Procedure\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>To ensure maximum efficiency in handling technical support requests, we ask you to follow the procedure indicated below. Each step is designed to reduce response times and enable our team to provide you with the most appropriate assistance in the shortest possible time. <\/p>\r\n\r\n <ol class=\"gm-timeline\">\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-1\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Gather information about the equipment<\/strong>\r\n <span>Before contacting us, retrieve the order number or purchase confirmation, the equipment's serial number (visible on the identification plate), the model, and the year of manufacture. This information allows us to immediately identify your equipment and related documentation.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-2\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Describe the problem in detail<\/strong>\r\n <span>Indicate when the problem occurred, under what circumstances (e.g., after how many operating hours), what symptoms the equipment presents (abnormal noises, fluid leaks, warning lights on, performance drops, etc.), and whether the problem appeared suddenly or progressively.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-3\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Document the problem with photographs or videos<\/strong>\r\n <span>If possible, send photographs or short videos showing the defect or anomaly detected. This visual support significantly accelerates technical assessment and reduces the need for further information exchanges.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-4\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Contact our support service<\/strong>\r\n <span>Send your request with all the information gathered via email to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> or by phone at <a href=\"tel:+393773901146\">+39 377 390 1146<\/a> during service hours (Monday\u2013Saturday, 09:00\u201318:00 CET).<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-5\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Await technical assessment<\/strong>\r\n <span>Our team will review your report and respond within <strong>2 business days<\/strong> with a preliminary assessment of the situation, indicating whether the problem falls under warranty, what interventions are recommended, and the next steps to follow.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-6\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Proceed according to the instructions received<\/strong>\r\n <span>Based on the outcome of the assessment, you may be directed to a local specialized workshop, invited to return a specific component for inspection, or assisted in the warranty claim procedure according to the provisions of our Warranty and Protection Policy.<\/span>\r\n <\/div>\r\n <\/li>\r\n <\/ol>\r\n <\/div>\r\n\r\n \r\n <div id=\"s10\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-currency-euro\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 10<\/small>\r\n Technical Support Costs\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Transparency regarding costs is a fundamental principle of our commercial policy. Below we clearly indicate which support services are free and which may involve additional costs. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-circle-check\"><\/i> Free Support Included with Purchase<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Telephone and email technical consultation for questions regarding correct use, routine maintenance, and reading the manual of the purchased equipment.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Preliminary assessment of failure or anomaly reports, aimed at determining whether the problem falls under warranty coverage.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Assistance in warranty claim management, including communication with the authorized service center or carrier for equipment or component pickup, in cases where this is provided for by the warranty.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Guidance in finding specialized workshops or spare parts distributors in the buyer's country.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-coin\"><\/i> Services Subject to Additional Costs<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Repairs not covered by warranty:<\/strong> repairs for damage from improper use, ordinary wear, accidents, or external causes are not covered by warranty and are at the buyer's expense.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Supply of spare parts:<\/strong> spare parts, where supplied directly by GASPA MACCHINE, are subject to separate invoicing under the terms agreed at the time of order.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Equipment transport for inspection or repair:<\/strong> equipment transport costs to a repair center not covered by warranty are at the buyer's expense, unless otherwise agreed in writing.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Extraordinary specialized technical consultation:<\/strong> any technical consultations requiring the intervention of an external expert (expert assessments, insurance evaluations, etc.) are not included in the standard support service and are quoted on a case-by-case basis.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>No charges without quotation:<\/strong> GASPA MACCHINE never charges support or repair costs without having provided the buyer with a clear and detailed quotation and without having received explicit approval. There are no hidden costs in our after-sales service. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s11\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-package-return\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 11<\/small>\r\n Returns and Refunds Related to Support Services\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>The following return and refund terms apply to purchases made from GASPA MACCHINE and are integrated with the provisions of the <a href=\"https:\/\/gaspa-macchine.com\/resi-e-rimborsi\/\" target=\"_blank\" rel=\"noopener noreferrer\">Returns and Refunds Policy<\/a> of our store.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-refresh\"><\/i> Right of Withdrawal \u2013 14 Days<\/div>\r\n <p>Private consumers who purchase equipment through the gaspa-macchine.com website have the right to exercise the <strong>right of withdrawal within 14 calendar days<\/strong> from the date of equipment delivery, pursuant to Art. 52 of Legislative Decree 206\/2005 (Consumer Code) and EU Directive 2011\/83\/EU. Withdrawal must be communicated in writing to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> before the deadline expires. Except for defects or non-conformity, the costs of returning the equipment are borne by the buyer. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-credit-card-refund\"><\/i> Refund Timeframe \u2013 14 Business Days<\/div>\r\n <p>Once the withdrawal notice is received and, where applicable, the equipment is returned in unchanged condition from delivery, GASPA MACCHINE proceeds with the refund of the amount paid within <strong>14 business days<\/strong> from receipt of the equipment or proof of return, whichever occurs first. The refund is made using the same payment method used for the purchase, unless otherwise agreed. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-tool\"><\/i> Refund for Warranty Repairs<\/div>\r\n <p>In cases where the buyer has incurred expenses for the repair of a defect covered by the legal warranty and such expense has been previously authorized by GASPA MACCHINE, reimbursement of documented expenses occurs within <strong>14 business days<\/strong> from receipt of complete documentation (service invoice, proof of defect, written authorization from GASPA MACCHINE).<\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>Type of Return\/Refund<\/th>\r\n <th>Initiation Deadline<\/th>\r\n <th>Refund Time<\/th>\r\n <th>Method<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><strong>Right of withdrawal (consumers)<\/strong><\/td>\r\n <td>Within 14 days from delivery<\/td>\r\n <td><strong>14 business days<\/strong> from return<\/td>\r\n <td>Same original payment method<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Refund for lack of conformity<\/strong><\/td>\r\n <td>Within the legal warranty period<\/td>\r\n <td><strong>14 business days<\/strong> from complete documentation<\/td>\r\n <td>Bank transfer or original method<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Refund for authorized repair expenses<\/strong><\/td>\r\n <td>Upon submission of service invoice<\/td>\r\n <td><strong>14 business days<\/strong> from receipt of documentation<\/td>\r\n <td>Bank transfer<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-red\">\r\n <i class=\"ti ti-ban\"><\/i>\r\n <p><strong>Exclusions from refund:<\/strong> repair expenses performed without prior written authorization from GASPA MACCHINE, damage caused by improper use or failure to perform routine maintenance, expenses for work performed by workshops not qualified for the equipment brand, and transport costs incurred for independent pickup of equipment from our premises are not refundable.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s12\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-scale\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 12<\/small>\r\n Regulatory Compliance by Destination Country\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE operates in compliance with current regulations on e-commerce, consumer protection, machinery safety, and personal data protection in all countries to which it ships. Below is a summary of the main regulatory references applicable to the maintenance and support policy in each destination country. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-globe\"><\/i> Common Basic Regulations \u2013 European Union<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Machinery Directive 2006\/42\/EC:<\/strong> establishes the essential health and safety requirements for machinery placed on the EU market. New machinery sold by GASPA MACCHINE falls within the scope of this directive. For used machinery, the responsibility for compliance lies with the purchaser for any modifications made after the original purchase. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Directive 2019\/771 (transposed in Italy by Legislative Decree 170\/2021):<\/strong> establishes consumer rights regarding the legal guarantee of conformity for the sale of goods, applicable to all B2C sales made by GASPA MACCHINE to consumers residing in the EU.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Directive 2011\/83\/EU (Consumer Rights Directive):<\/strong> guarantees the right of withdrawal of 14 days for online purchases and imposes clear and complete pre-contractual information obligations.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Regulation 2016\/679 (GDPR):<\/strong> governs the processing of purchasers' personal data, including data collected in connection with technical support requests. For complete information, please consult our <a href=\"https:\/\/gaspa-macchine.com\/informativa-sulla-privacy\/\" target=\"_blank\" rel=\"noopener noreferrer\">Privacy Policy<\/a>. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Country-Specific Regulations \u2013 Work Machinery Safety<\/div>\r\n <p>In addition to the common European directives, each destination country has specific regulations for the safe use of agricultural and construction machinery on its territory. The purchaser is responsible for compliance with local workplace safety regulations during use of the purchased machinery. <\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>Country<\/th>\r\n <th>Main Machinery Safety Regulation<\/th>\r\n <th>Reference Authority<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><strong>Italy<\/strong><\/td>\r\n <td>Legislative Decree 81\/2008 \u2013 Consolidated Workplace Safety Act; Legislative Decree 17\/2010 (Machinery Directive)<\/td>\r\n <td>INAIL; National Labor Inspectorate<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Austria<\/strong><\/td>\r\n <td>Arbeitsmittelverordnung (AM-VO); Maschinensicherheitsgesetz (MSG)<\/td>\r\n <td>Arbeitsinspektion; AUVA<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Finland<\/strong><\/td>\r\n <td>Ty\u00f6turvallisuuslaki (738\/2002); Laki er\u00e4iden teknisten laitteiden vaatimustenmukaisuudesta<\/td>\r\n <td>Ty\u00f6suojeluhallinto (AVI)<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>France<\/strong><\/td>\r\n <td>Code du Travail (Art. L4311-1 et seq.); D\u00e9cret n\u00b0 2008-1156 (machinery)<\/td>\r\n <td>INRS; Inspection du Travail<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Germany<\/strong><\/td>\r\n <td>Produktsicherheitsgesetz (ProdSG); Betriebssicherheitsverordnung (BetrSichV)<\/td>\r\n <td>Bundesanstalt f\u00fcr Arbeitsschutz (BAuA); DGUV<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Netherlands<\/strong><\/td>\r\n <td>Arbeidsomstandighedenwet (Arbowet); Warenwetbesluit machines<\/td>\r\n <td>Nederlandse Arbeidsinspectie (NLA)<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Poland<\/strong><\/td>\r\n <td>Kodeks pracy (workplace safety); Rozporz\u0105dzenie w sprawie minimalnych wymaga\u0144 dot. maszyn<\/td>\r\n <td>Pa\u0144stwowa Inspekcja Pracy (PIP)<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Romania<\/strong><\/td>\r\n <td>Legea 319\/2006 (workplace safety); HG 1029\/2008 (machinery)<\/td>\r\n <td>Inspec\u021bia Muncii<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Spain<\/strong><\/td>\r\n <td>Ley 31\/1995 de Prevenci\u00f3n de Riesgos Laborales; RD 1435\/1992 updated by RD 56\/1995<\/td>\r\n <td>INSST; Inspecci\u00f3n de Trabajo y Seguridad Social<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Switzerland<\/strong><\/td>\r\n <td>Produktesicherheitsgesetz (PrSG); Maschinenverordnung (MaschV)<\/td>\r\n <td>SECO; Suva<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Purchaser's Responsibility:<\/strong> GASPA MACCHINE supplies machinery that complies with the essential safety requirements established by the EU Machinery Directive. It is the sole responsibility of the purchaser to ensure that the machinery is used and maintained in compliance with the local regulations applicable in the country of use, including provisions regarding mandatory periodic inspections, operator qualifications, and equipment registration, where required. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s13\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-flag\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 13<\/small>\r\n Consumer Rights in Shipping Countries\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>In addition to the specific provisions of this maintenance and support policy, consumers residing in countries to which GASPA MACCHINE ships enjoy specific post-sale protection rights established by local regulations. Below are the main additional rights by country, with particular reference to post-sale assistance and maintainability of purchased goods. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Italy<\/div>\r\n <p>In Italy, consumers are protected by <strong>Legislative Decree 206\/2005 (Consumer Code)<\/strong>, updated by Legislative Decree 170\/2021, which guarantees a 2-year legal guarantee of conformity and a 14-day right of withdrawal. The purchaser has the right to receive complete information on maintenance procedures and available spare parts. In case of dispute, it is possible to contact <strong>recognized consumer associations<\/strong> (Codacons, Altroconsumo, etc.) or initiate a joint conciliation procedure at local chambers of commerce. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Austria<\/div>\r\n <p>Austrian consumers are protected by the <strong>Konsumentenschutzgesetz (KSchG)<\/strong> and the <strong>Verbrauchergew\u00e4hrleistungsgesetz (VGG)<\/strong>. Austrian regulations require the seller to provide the purchaser, upon request, with information on technical assistance options and spare parts availability for the expected useful life of the goods. For disputes, the <strong>Schlichtung f\u00fcr Verbrauchergesch\u00e4fte<\/strong> conciliation service and support from the <strong>Arbeiterkammer<\/strong> are available. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Finland<\/div>\r\n <p>In Finland, the <strong>Kuluttajansuojalaki<\/strong> guarantees consumers the right to goods that can be maintained in good working condition for a reasonable period. The <strong>Kuluttajaneuvonta<\/strong> offers free advice to consumers regarding their post-sale rights. The <strong>Kuluttajariitalautakunta<\/strong> resolves disputes free of charge for consumers. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> France<\/div>\r\n <p>In France, in addition to the legal guarantee of conformity (<strong>garantie l\u00e9gale de conformit\u00e9<\/strong>, Art. L217-1 et seq. of the Code de la Consommation), consumers benefit from the <strong>garantie des vices cach\u00e9s<\/strong> (Art. 1641 et seq. of the Code Civil), which covers hidden defects that render the goods unsuitable for use or significantly diminish their value, even if such defects were not known to the seller. French regulations also provide consumers with the right to be informed about the availability of spare parts necessary for maintenance of the purchased goods. For disputes, the <strong>m\u00e9diateur de la consommation<\/strong> is available. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Germany<\/div>\r\n <p>In Germany, the legal guarantee (<strong>gesetzliche Gew\u00e4hrleistung<\/strong>) is governed by the <strong>B\u00fcrgerliches Gesetzbuch (BGB)<\/strong>. The <strong>Kaufrechtsumsetzungsgesetz<\/strong> of 2022 strengthened consumer rights, extending the presumption of pre-existing defect to 12 months. Consumers can contact the <strong>Allgemeine Verbraucherzentrale<\/strong> or the <strong>Universalschlichtungsstelle des Bundes<\/strong> for alternative dispute resolution. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Netherlands<\/div>\r\n <p>In the Netherlands, the <strong>Burgerlijk Wetboek (BW), Book 7<\/strong> governs the legal guarantee and post-sale rights. Dutch consumers have the right to receive information on maintenance and repair options for the purchased goods. The <strong>De Geschillencommissie<\/strong> offers a fast and economical alternative dispute resolution system for consumers. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Poland<\/div>\r\n <p>In Poland, consumer protection is governed by the <strong>Kodeks cywilny<\/strong> and the <strong>Ustawa o prawach konsumenta<\/strong>. Polish consumers can contact the <strong>Urz\u0105d Ochrony Konkurencji i Konsument\u00f3w (UOKiK)<\/strong> to report unfair commercial practices and the <strong>Sta\u0142y Polubowny S\u0105d Konsumencki<\/strong> for alternative dispute resolution. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Romania<\/div>\r\n <p>In Romania, consumer protection is governed by <strong>OUG nr. 140\/2021<\/strong> and <strong>Legea nr. 449\/2003<\/strong>. The competent protection authority is the <strong>Autoritatea Na\u021bional\u0103 pentru Protec\u021bia Consumatorilor (ANPC)<\/strong>. Romanian consumers have the right to a 2-year legal guarantee and the presumption of pre-existing defect for the first 12 months from delivery. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Spain<\/div>\r\n <p>In Spain, <strong>Real Decreto Legislativo 1\/2007 (TRLGDCU)<\/strong>, amended in 2021, guarantees consumers a legal guarantee of <strong>3 years<\/strong> for new goods and 2 years for used goods, with presumption of pre-existing defect for the first 2 years. Spanish consumers can use the <strong>Sistema Arbitral de Consumo<\/strong> for free or low-cost dispute resolution. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Switzerland<\/div>\r\n <p>Switzerland is not an EU member; the legal guarantee for defects is governed by the <strong>Code of Obligations (CO), Art. 197\u2013210<\/strong>, with a duration of 2 years from delivery. Swiss consumers can contact the <strong>Staatssekretariat f\u00fcr Wirtschaft (SECO)<\/strong> or consumer protection organizations such as <strong>Konsumentenforum kf<\/strong> for assistance and advice. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-external-link\"><\/i>\r\n <p><strong>European ODR Platform:<\/strong> consumers residing in the European Union have access to the European Commission's online alternative dispute resolution platform, available at <strong><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener noreferrer\">ec.europa.eu\/consumers\/odr<\/a><\/strong>. Our contact address for disputes via ODR is <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s14\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-gavel\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 14<\/small>\r\n Dispute Resolution\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>In case of dispute relating to technical support, maintenance, or any other aspect governed by this policy, we first invite the purchaser to contact us directly to find an amicable solution. GASPA MACCHINE is committed to resolving every dispute quickly, fairly, and transparently, without the need to resort to formal procedures. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-message-circle\"><\/i> First Step: Amicable Resolution<\/div>\r\n <p>Before initiating any formal procedure, please contact us at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> describing the problem in detail and attaching all relevant documentation. We are committed to responding within <strong>5 business days<\/strong> and proposing a fair solution. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Second Step: Alternative Resolution (ADR\/ODR)<\/div>\r\n <p>If it is not possible to reach a direct agreement, consumers residing in the European Union may use the following procedures:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>European ODR Platform:<\/strong> for online disputes, accessible at <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener noreferrer\">ec.europa.eu\/consumers\/odr<\/a>.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>National ADR Bodies:<\/strong> each EU member country has accredited bodies for alternative consumer dispute resolution (for national references, see Section 13).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Voluntary Mediation:<\/strong> through bodies accredited by the Italian Ministry of Justice, pursuant to Legislative Decree 28\/2010, for disputes subject to Italian law. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building-bank\"><\/i> Jurisdiction and applicable law<\/div>\r\n <p>For disputes not resolved through alternative means, the <strong>competent court<\/strong> is that of the registered office of GASPA S.R.L MACCHINE, namely the <strong>Court of Sassari<\/strong>, unless the law of the consumer's country of residence provides for exclusive jurisdiction in favor of the consumer's own court. <strong>Applicable Law:<\/strong> the sales contract is governed by Italian law, without prejudice to the fact that consumers residing in the EU are subject to the mandatory consumer protection provisions of their own country's legislation where more favorable than Italian law.<\/p>\r\n <\/div>\r\n\r\n \r\n <div id=\"s15\" class=\"gm-contact gm-reveal\">\r\n <h3>Support and Maintenance \u2013 Contact Us<\/h3>\r\n <p>Our team is at your disposal for any questions regarding maintenance, post-sale technical support, or to initiate a service request. We are here to help you keep your machinery in perfect working condition. <\/p>\r\n <div class=\"gm-contact-grid\">\r\n <a href=\"mailto:info@gaspa-macchine.com\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-mail\"><\/i>\r\n info@gaspa-macchine.com\r\n <\/a>\r\n <a href=\"tel:+393773901146\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-phone\"><\/i>\r\n +39 377 390 1146\r\n <\/a>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-clock\"><\/i>\r\n Mon\u2013Sat, 09:00\u201318:00 CET\r\n <\/span>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-map-pin\"><\/i>\r\n Z.I. Predda Niedda Str. 30, 07100 Sassari (SS) \r\n <\/span>\r\n <\/div>\r\n <a href=\"https:\/\/gaspa-macchine.com\/en\/contact-us\/\" class=\"gm-btn\">\r\n <i class=\"ti ti-send\"><\/i>\r\n Contact Us Now\r\n <\/a>\r\n <\/div>\r\n\r\n<\/div>\r\n\r\n<script>\r\n(function(){\r\n var reveals = document.querySelectorAll('.gm-reveal');\r\n if(!reveals.length) return;\r\n var io = new IntersectionObserver(function(entries){\r\n entries.forEach(function(e){\r\n if(e.isIntersecting){ e.target.classList.add('visible'); io.unobserve(e.target); }\r\n });\r\n }, { threshold: 0.07 });\r\n reveals.forEach(function(el){ io.observe(el); });\r\n})();\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Maintenance and Support Policy \u2013 GASPA MACCHINE GASPA MACCHINE Maintenance and Support Everything you need to know about technical assistance, scheduled maintenance, and after-sales support for equipment purchased from GASPA MACCHINE. A transparent policy designed to ensure operational continuity and maximum protection for your investment. Last updated: June 12, 2026 Effective date: June 12, 2026 Italy \u2013 Shipping to 10 Countries Table of Contents Who We Are and to Whom This Policy Applies Types of Equipment and Scope of Application Technical Documentation and Manuals Scheduled Maintenance \u2013 Buyer’s Responsibility GASPA MACCHINE After-Sales Technical Support Support Channels and Response Times Spare Parts Availability On-Site Assistance and Authorized Service Centers Support or Assistance Request Procedure Technical Support Costs Returns and Refunds Related to Support Services Regulatory Compliance by Destination Country Consumer Rights in Shipping Countries Dispute resolution Contact and Direct Assistance Section 1 Who We Are and to Whom This Policy Applies This Maintenance and Support Policy is issued by GASPA S.R.L MACCHINE, operating commercially under the brand name GASPA MACCHINE, with registered and operational headquarters at Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy, VAT number IT 03006910909, ATECO classification 47.52.40. For any communication regarding equipment assistance or maintenance, you may contact us at info@gaspa-macchine.com or by phone at +39 377 390 1146. This policy applies to all customers\u2014both private consumers and professionals and businesses\u2014who have purchased equipment through the website gaspa-macchine.com and receive delivery in the following countries: Italy Austria Finland France Germany Netherlands Poland Romania Spain Switzerland The provisions contained on this page clearly and comprehensively describe the technical support services and maintenance guidelines that GASPA MACCHINE makes available to its buyers, precisely defining the responsibilities of the seller and those of the buyer. This policy complements, but does not replace, the Warranty and Protection Policy and the General Terms and Conditions of Sale. Note: where the legislation of the buyer’s country of residence provides for broader after-sales assistance rights than those indicated in this policy, the legal provisions most favorable to the consumer shall always prevail. GASPA MACCHINE fully complies with the consumer protection legislation of each country to which it ships. Section 2 Types of Equipment and Scope of Application GASPA MACCHINE is a dealership specializing in the sale of new and used agricultural and construction equipment. The categories of equipment to which this Maintenance and Support Policy applies include: Agricultural tractors (new and used) of various brands and engine sizes, intended for agricultural work, load handling, and open-field operations. Mini-excavators (new and used), used for excavation work, light demolition, and earthmoving in confined spaces. Earthmoving equipment (new and used), including wheeled loaders, tracked excavators, backhoe loaders, and similar machinery. Tandem rollers (new and used), intended for compaction of road surfaces and pavements. Telescopic handlers (telehandlers) (new and used), used for material handling on construction sites and in agricultural settings. Construction equipment and accessories sold in conjunction with primary machinery. New Equipment and Used Equipment \u2013 Fundamental Distinction The equipment sold by GASPA MACCHINE may be new or used. In the case of used equipment, the state of wear, age, and operational history of the equipment directly affect reasonable maintenance expectations. Each piece of used equipment is sold with a listing that clearly indicates the year of manufacture, recorded operating hours, serial number, and declared condition at the time of sale. This information forms the contractual basis on which maintenance and support expectations are founded. Used equipment \u2013 caution: used equipment may show ordinary wear, signs of intensive use, or previous maintenance interventions. The condition of the equipment is documented in the product listing and in the pre-delivery inspection report. The buyer is invited to carefully read the Declaration on Used Equipment Sold As-Is before proceeding with the purchase. Section 3 Technical Documentation and Manuals Each piece of equipment sold by GASPA MACCHINE is delivered with all technical documentation available at the time of sale. The completeness of the documentation depends on the type of equipment (new or used) and the year of manufacture. Documentation Included with Delivery Operation and maintenance manual: provided, where available, in the original manufacturer’s version. For used equipment manufactured before 2000, the availability of the original printed manual is not always guaranteed; in such cases, GASPA MACCHINE informs the buyer before the contract is concluded. Maintenance log and service history: provided when in possession of GASPA MACCHINE. Please refer to our dedicated page on Equipment Maintenance History and Documentation for complete information. CE conformity documentation: for equipment falling within the scope of Machinery Directive 2006\/42\/EC, a copy of the CE declaration of conformity is provided (where applicable and available for used equipment). Pre-delivery inspection report: an internal GASPA MACCHINE document certifying the condition of the equipment at the time of shipment, including any visible anomalies detected before delivery. For details, please refer to the page Equipment Testing and Pre-Delivery Inspection. Keys and starting devices: all original keys and remote controls available are included with delivery. If a duplicate is missing, this is noted in the product listing. Access to Additional Manuals For equipment from brands such as JCB, Manitou, Komatsu, New Holland, Case IH, John Deere, Kubota, and other major manufacturers, technical and workshop manuals are often available on the manufacturer’s official website or through specialized portals. Should the buyer require assistance in obtaining technical documentation for their equipment, they may contact our support service at info@gaspa-macchine.com and our team will do its best to provide useful guidance, although we cannot guarantee the availability of third-party documentation. Pursuant to Art. 102 of Legislative Decree 206\/2005 (Italian Consumer Code): the seller is required to provide the buyer with all information necessary for safe and correct use of the goods. GASPA MACCHINE fulfills this obligation by delivering, with each piece of equipment, all technical documentation in its possession and clearly indicating in the product listing any absence of original documentation. Section 4 Scheduled Maintenance \u2013 Buyer’s Responsibility Proper scheduled maintenance is an essential condition for preserving the functionality and safety of any<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"googlesitekit_rrm_CAow0ePLDA:productID":"","_uag_custom_page_level_css":"","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-32707","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"ocean-thumb-m":false,"ocean-thumb-ml":false,"ocean-thumb-l":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"claudesurs112@gmail.com","author_link":"https:\/\/gaspa-macchine.com\/en\/author\/claudesurs112gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Maintenance and Support Policy \u2013 GASPA MACCHINE GASPA MACCHINE Maintenance and Support Everything you need to know about technical assistance, scheduled maintenance, and after-sales support for equipment purchased from GASPA MACCHINE. A transparent policy designed to ensure operational continuity and maximum protection for your investment. Last updated: June 12, 2026 Effective date: June 12, 2026…","_links":{"self":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages\/32707","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/comments?post=32707"}],"version-history":[{"count":3,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages\/32707\/revisions"}],"predecessor-version":[{"id":40969,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages\/32707\/revisions\/40969"}],"wp:attachment":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/media?parent=32707"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}