Complaints and Dispute Resolution \u2013 GASPA MACCHINE<\/title>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\" \/>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin \/>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;500;600;700;800&family=Sora:wght@400;600;700;800&display=swap\" rel=\"stylesheet\" \/>\r\n<link rel=\"stylesheet\" href=\"https:\/\/cdn.jsdelivr.net\/npm\/@tabler\/icons-webfont@latest\/tabler-icons.min.css\" \/>\r\n\r\n<style>\r\n *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\r\n\r\n :root {\r\n --navy: #0b1442;\r\n --blue-deep: #0f2080;\r\n --blue-mid: #1a3ec2;\r\n --blue-bright: #2563eb;\r\n --blue-light: #3b82f6;\r\n --blue-glow: #60a5fa;\r\n --white: #ffffff;\r\n --off-white: #f0f4ff;\r\n --glass: rgba(255,255,255,0.07);\r\n --glass-border:rgba(255,255,255,0.15);\r\n --glass-hover: rgba(255,255,255,0.13);\r\n --text-muted: rgba(255,255,255,0.70);\r\n --text-dim: rgba(255,255,255,0.50);\r\n --accent: #60a5fa;\r\n --accent-gold: #fbbf24;\r\n --font-display:'Sora', sans-serif;\r\n --font-body: 'Inter', sans-serif;\r\n --radius-card: 18px;\r\n --radius-pill: 999px;\r\n --transition: 0.30s cubic-bezier(0.4, 0, 0.2, 1);\r\n }\r\n\r\n body {\r\n font-family: var(--font-body);\r\n background: linear-gradient(160deg, var(--navy) 0%, var(--blue-deep) 35%, var(--blue-mid) 70%, #1a50d8 100%);\r\n background-attachment: fixed;\r\n color: var(--white);\r\n line-height: 1.7;\r\n min-height: 100vh;\r\n -webkit-font-smoothing: antialiased;\r\n }\r\n\r\n \/* \u2500\u2500 Page wrapper \u2500\u2500 *\/\r\n .gm-warranty {\r\n max-width: 1100px;\r\n margin: 0 auto;\r\n padding: 56px 24px 80px;\r\n }\r\n\r\n \/* \u2500\u2500 Hero header \u2500\u2500 *\/\r\n .gm-hero {\r\n text-align: center;\r\n padding: 64px 32px 56px;\r\n position: relative;\r\n }\r\n .gm-hero::before {\r\n content: '';\r\n position: absolute; inset: 0;\r\n border-radius: 28px;\r\n background: radial-gradient(ellipse at 50% 0%, rgba(37,99,235,0.35) 0%, transparent 70%);\r\n pointer-events: none;\r\n }\r\n .gm-hero-badge {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: rgba(96,165,250,0.18);\r\n border: 1px solid rgba(96,165,250,0.35);\r\n border-radius: var(--radius-pill);\r\n padding: 6px 20px;\r\n font-size: 12px; font-weight: 600; letter-spacing: 0.12em;\r\n text-transform: uppercase; color: var(--blue-glow);\r\n margin-bottom: 28px;\r\n }\r\n .gm-hero h1 {\r\n font-family: var(--font-display);\r\n font-size: clamp(2rem, 5vw, 3.2rem);\r\n font-weight: 800; line-height: 1.15;\r\n color: var(--white);\r\n margin-bottom: 18px;\r\n }\r\n .gm-hero h1 span { color: var(--blue-glow); }\r\n .gm-hero-sub {\r\n font-size: 16px; color: var(--text-muted); max-width: 680px; margin: 0 auto 32px;\r\n }\r\n .gm-meta-row {\r\n display: flex; flex-wrap: wrap; gap: 12px; justify-content: center; margin-bottom: 16px;\r\n }\r\n .gm-meta-chip {\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 6px 16px;\r\n font-size: 13px; color: var(--text-muted);\r\n transition: var(--transition);\r\n }\r\n .gm-meta-chip:hover { background: var(--glass-hover); color: var(--white); }\r\n .gm-meta-chip i { color: var(--accent); }\r\n .gm-divider {\r\n width: 72px; height: 3px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 99px; margin: 32px auto 0;\r\n }\r\n\r\n \/* \u2500\u2500 Table of contents \u2500\u2500 *\/\r\n .gm-toc {\r\n background: var(--glass);\r\n border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card);\r\n padding: 32px 36px;\r\n margin-bottom: 48px;\r\n transition: var(--transition);\r\n }\r\n .gm-toc:hover { background: var(--glass-hover); }\r\n .gm-toc-title {\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700;\r\n text-transform: uppercase; letter-spacing: 0.1em;\r\n color: var(--accent); margin-bottom: 20px;\r\n display: flex; align-items: center; gap: 10px;\r\n }\r\n .gm-toc ol {\r\n display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 6px 24px;\r\n padding-left: 0; list-style: none; counter-reset: toc;\r\n }\r\n .gm-toc ol li { counter-increment: toc; }\r\n .gm-toc ol li a {\r\n display: flex; align-items: center; gap: 8px;\r\n color: var(--text-muted); text-decoration: none;\r\n font-size: 14px; padding: 4px 0;\r\n transition: var(--transition);\r\n }\r\n .gm-toc ol li a::before {\r\n content: counter(toc, decimal-leading-zero);\r\n font-size: 11px; font-weight: 700; color: var(--blue-glow);\r\n min-width: 24px;\r\n }\r\n .gm-toc ol li a:hover { color: var(--white); padding-left: 4px; }\r\n\r\n \/* \u2500\u2500 Section card \u2500\u2500 *\/\r\n .gm-section {\r\n background: var(--glass);\r\n border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card);\r\n padding: 40px 44px;\r\n margin-bottom: 28px;\r\n transition: background var(--transition), border-color var(--transition), transform var(--transition), box-shadow var(--transition);\r\n position: relative; overflow: hidden;\r\n }\r\n .gm-section::before {\r\n content: '';\r\n position: absolute; top: 0; left: 0; right: 0; height: 2px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow), transparent);\r\n opacity: 0; transition: opacity var(--transition);\r\n }\r\n .gm-section:hover {\r\n background: var(--glass-hover);\r\n border-color: rgba(96,165,250,0.30);\r\n transform: translateY(-2px);\r\n box-shadow: 0 20px 60px rgba(0,0,0,0.25);\r\n }\r\n .gm-section:hover::before { opacity: 1; }\r\n\r\n .gm-section-header {\r\n display: flex; align-items: flex-start; gap: 16px;\r\n margin-bottom: 28px;\r\n }\r\n .gm-section-icon {\r\n width: 52px; height: 52px; flex-shrink: 0;\r\n background: linear-gradient(135deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 14px; display: flex; align-items: center; justify-content: center;\r\n font-size: 24px; color: var(--white);\r\n box-shadow: 0 8px 24px rgba(37,99,235,0.40);\r\n transition: transform var(--transition), box-shadow var(--transition);\r\n }\r\n .gm-section:hover .gm-section-icon {\r\n transform: scale(1.08) rotate(-4deg);\r\n box-shadow: 0 12px 32px rgba(37,99,235,0.55);\r\n }\r\n .gm-section-title {\r\n font-family: var(--font-display);\r\n font-size: 1.25rem; font-weight: 700; color: var(--white);\r\n line-height: 1.2;\r\n }\r\n .gm-section-title small {\r\n display: block; font-size: 12px; font-weight: 500;\r\n color: var(--accent); letter-spacing: 0.08em; text-transform: uppercase; margin-bottom: 4px;\r\n }\r\n\r\n \/* \u2500\u2500 Typography \u2500\u2500 *\/\r\n .gm-section p { font-size: 15px; color: var(--text-muted); margin-bottom: 16px; }\r\n .gm-section p:last-child { margin-bottom: 0; }\r\n .gm-section strong { color: var(--white); font-weight: 600; }\r\n .gm-section a { color: var(--accent); text-decoration: none; }\r\n .gm-section a:hover { text-decoration: underline; }\r\n\r\n \/* \u2500\u2500 Sub-heading \u2500\u2500 *\/\r\n .gm-sub {\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700;\r\n color: var(--white); margin: 28px 0 12px;\r\n display: flex; align-items: center; gap: 8px;\r\n }\r\n .gm-sub i { color: var(--accent); font-size: 17px; }\r\n .gm-sub:first-of-type { margin-top: 8px; }\r\n\r\n \/* \u2500\u2500 Lists \u2500\u2500 *\/\r\n .gm-list {\r\n list-style: none; padding: 0; margin: 0 0 16px;\r\n }\r\n .gm-list li {\r\n display: flex; align-items: flex-start; gap: 10px;\r\n font-size: 15px; color: var(--text-muted);\r\n padding: 8px 0; border-bottom: 1px solid rgba(255,255,255,0.06);\r\n transition: var(--transition);\r\n }\r\n .gm-list li:last-child { border-bottom: none; }\r\n .gm-list li:hover { color: var(--white); padding-left: 4px; }\r\n .gm-list li i { color: var(--accent); font-size: 16px; margin-top: 2px; flex-shrink: 0; }\r\n .gm-list-x li i { color: #f87171; }\r\n .gm-list-warn li i { color: var(--accent-gold); }\r\n\r\n \/* \u2500\u2500 Country table \u2500\u2500 *\/\r\n .gm-table-wrap {\r\n overflow-x: auto; border-radius: 14px;\r\n border: 1px solid var(--glass-border);\r\n margin: 20px 0;\r\n }\r\n .gm-table {\r\n width: 100%; border-collapse: collapse;\r\n font-size: 14px;\r\n }\r\n .gm-table thead tr {\r\n background: linear-gradient(90deg, rgba(37,99,235,0.50), rgba(96,165,250,0.25));\r\n }\r\n .gm-table th {\r\n padding: 14px 18px; text-align: left;\r\n font-family: var(--font-display); font-size: 12px;\r\n font-weight: 700; letter-spacing: 0.08em;\r\n text-transform: uppercase; color: var(--blue-glow);\r\n white-space: nowrap;\r\n }\r\n .gm-table td {\r\n padding: 13px 18px; color: var(--text-muted);\r\n border-top: 1px solid rgba(255,255,255,0.06);\r\n vertical-align: top;\r\n transition: var(--transition);\r\n }\r\n .gm-table tr:hover td { background: rgba(255,255,255,0.05); color: var(--white); }\r\n .gm-table td strong { color: var(--white); }\r\n .gm-table td .flag { font-size: 18px; margin-right: 6px; }\r\n .gm-table td a { color: var(--accent); text-decoration: none; }\r\n .gm-table td a:hover { text-decoration: underline; }\r\n\r\n \/* \u2500\u2500 Info box \u2500\u2500 *\/\r\n .gm-box {\r\n border-radius: 14px; padding: 20px 24px; margin: 20px 0;\r\n display: flex; align-items: flex-start; gap: 14px;\r\n font-size: 14px;\r\n transition: var(--transition);\r\n }\r\n .gm-box:hover { transform: translateX(4px); }\r\n .gm-box-blue {\r\n background: rgba(37,99,235,0.18);\r\n border: 1px solid rgba(96,165,250,0.30);\r\n }\r\n .gm-box-gold {\r\n background: rgba(251,191,36,0.12);\r\n border: 1px solid rgba(251,191,36,0.30);\r\n }\r\n .gm-box-red {\r\n background: rgba(248,113,113,0.10);\r\n border: 1px solid rgba(248,113,113,0.25);\r\n }\r\n .gm-box-green {\r\n background: rgba(52,211,153,0.10);\r\n border: 1px solid rgba(52,211,153,0.25);\r\n }\r\n .gm-box i { font-size: 22px; flex-shrink: 0; margin-top: 1px; }\r\n .gm-box-blue i { color: var(--blue-glow); }\r\n .gm-box-gold i { color: var(--accent-gold); }\r\n .gm-box-red i { color: #f87171; }\r\n .gm-box-green i{ color: #34d399; }\r\n .gm-box p { margin: 0; color: var(--text-muted); line-height: 1.6; }\r\n .gm-box p strong { color: var(--white); }\r\n .gm-box a { color: var(--accent); }\r\n\r\n \/* \u2500\u2500 Timeline \u2500\u2500 *\/\r\n .gm-timeline { padding: 0; list-style: none; margin: 12px 0; }\r\n .gm-timeline li {\r\n display: flex; gap: 18px;\r\n padding-bottom: 24px;\r\n position: relative;\r\n transition: var(--transition);\r\n }\r\n .gm-timeline li:hover { padding-left: 6px; }\r\n .gm-timeline li::before {\r\n content: '';\r\n position: absolute; left: 19px; top: 40px; bottom: 0;\r\n width: 1px; background: var(--glass-border);\r\n }\r\n .gm-timeline li:last-child::before { display: none; }\r\n .gm-timeline-dot {\r\n width: 40px; height: 40px; flex-shrink: 0;\r\n background: rgba(37,99,235,0.30); border: 1px solid var(--blue-bright);\r\n border-radius: 50%; display: flex; align-items: center; justify-content: center;\r\n font-size: 16px; color: var(--accent);\r\n transition: var(--transition);\r\n }\r\n .gm-timeline li:hover .gm-timeline-dot {\r\n background: var(--blue-bright); color: var(--white);\r\n }\r\n .gm-timeline-body { padding-top: 8px; }\r\n .gm-timeline-body strong { display: block; font-size: 15px; color: var(--white); margin-bottom: 4px; }\r\n .gm-timeline-body span { font-size: 14px; color: var(--text-muted); }\r\n .gm-timeline-body span a { color: var(--accent); }\r\n\r\n \/* \u2500\u2500 Stat row \u2500\u2500 *\/\r\n .gm-stat-row {\r\n display: grid; grid-template-columns: repeat(auto-fit, minmax(180px,1fr));\r\n gap: 16px; margin: 24px 0;\r\n }\r\n .gm-stat-card {\r\n background: rgba(37,99,235,0.15);\r\n border: 1px solid rgba(96,165,250,0.22);\r\n border-radius: 14px; padding: 22px 18px; text-align: center;\r\n transition: var(--transition);\r\n }\r\n .gm-stat-card:hover {\r\n background: rgba(37,99,235,0.28);\r\n border-color: rgba(96,165,250,0.45);\r\n transform: translateY(-3px);\r\n box-shadow: 0 12px 32px rgba(0,0,0,0.20);\r\n }\r\n .gm-stat-card .stat-num {\r\n font-family: var(--font-display); font-size: 2rem; font-weight: 800;\r\n color: var(--blue-glow); line-height: 1;\r\n }\r\n .gm-stat-card .stat-label {\r\n font-size: 13px; color: var(--text-muted); margin-top: 6px;\r\n }\r\n .gm-stat-card i { font-size: 26px; color: var(--accent); margin-bottom: 8px; display: block; }\r\n\r\n \/* \u2500\u2500 Contact strip \u2500\u2500 *\/\r\n .gm-contact {\r\n background: linear-gradient(135deg, rgba(37,99,235,0.35), rgba(15,32,128,0.50));\r\n border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-card);\r\n padding: 44px; text-align: center;\r\n margin-top: 40px;\r\n transition: var(--transition);\r\n }\r\n .gm-contact:hover { border-color: rgba(96,165,250,0.55); box-shadow: 0 24px 64px rgba(0,0,0,0.30); }\r\n .gm-contact h3 {\r\n font-family: var(--font-display);\r\n font-size: 1.5rem; font-weight: 800;\r\n color: var(--white); margin-bottom: 10px;\r\n }\r\n .gm-contact p { font-size: 15px; color: var(--text-muted); margin-bottom: 28px; }\r\n .gm-contact-grid {\r\n display: flex; flex-wrap: wrap; gap: 14px; justify-content: center; margin-bottom: 28px;\r\n }\r\n .gm-contact-item {\r\n display: flex; align-items: center; gap: 10px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 10px 22px;\r\n font-size: 14px; color: var(--white); text-decoration: none;\r\n transition: var(--transition);\r\n }\r\n .gm-contact-item:hover { background: rgba(37,99,235,0.40); border-color: var(--blue-glow); transform: translateY(-2px); }\r\n .gm-contact-item i { color: var(--accent); font-size: 18px; }\r\n .gm-btn {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: var(--white); color: var(--navy);\r\n border-radius: var(--radius-pill); padding: 14px 36px;\r\n font-family: var(--font-display); font-size: 15px; font-weight: 700;\r\n letter-spacing: 0.04em; text-decoration: none;\r\n transition: var(--transition);\r\n box-shadow: 0 8px 24px rgba(0,0,0,0.25);\r\n }\r\n .gm-btn:hover { background: var(--off-white); transform: translateY(-3px); box-shadow: 0 16px 40px rgba(0,0,0,0.30); }\r\n .gm-btn i { font-size: 18px; }\r\n\r\n \/* \u2500\u2500 Badge pills \u2500\u2500 *\/\r\n .gm-pill-row { display: flex; flex-wrap: wrap; gap: 8px; margin: 14px 0; }\r\n .gm-pill {\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: rgba(37,99,235,0.22); border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-pill); padding: 5px 14px;\r\n font-size: 13px; color: var(--blue-glow); font-weight: 500;\r\n transition: var(--transition);\r\n }\r\n .gm-pill:hover { background: rgba(37,99,235,0.38); color: var(--white); }\r\n\r\n \/* \u2500\u2500 Responsive \u2500\u2500 *\/\r\n @media (max-width: 720px) {\r\n .gm-section { padding: 28px 22px; }\r\n .gm-hero { padding: 40px 16px 36px; }\r\n .gm-contact { padding: 32px 22px; }\r\n .gm-toc { padding: 24px 20px; }\r\n .gm-stat-row { grid-template-columns: repeat(2, 1fr); }\r\n }\r\n @media (max-width: 480px) {\r\n .gm-stat-row { grid-template-columns: 1fr 1fr; }\r\n }\r\n\r\n \/* \u2500\u2500 Scroll reveal \u2500\u2500 *\/\r\n .gm-reveal { opacity: 0; transform: translateY(24px); transition: opacity 0.55s ease, transform 0.55s ease; }\r\n .gm-reveal.visible { opacity: 1; transform: translateY(0); }\r\n<\/style>\r\n\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"gm-warranty\">\r\n\r\n \r\n <div class=\"gm-hero gm-reveal\">\r\n <div class=\"gm-hero-badge\">\r\n <i class=\"ti ti-message-report\"><\/i>\r\n GASPA MACCHINE\r\n <\/div>\r\n <h1>Complaints and <span>Dispute Resolution<\/span><\/h1>\r\n <p class=\"gm-hero-sub\">\r\n Your satisfaction is our top priority. This page clearly and transparently outlines the procedures for filing a complaint, your legal rights, amicable resolution methods, and the available remedies in all countries to which we ship. \r\n <\/p>\r\n <div class=\"gm-meta-row\">\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar\"><\/i> Last updated: June 12, 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar-check\"><\/i> Effective date: June 12, 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-map-pin\"><\/i> Italy \u2013 Shipping to 10 European Countries<\/span>\r\n <\/div>\r\n <div class=\"gm-divider\"><\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"gm-toc gm-reveal\">\r\n <div class=\"gm-toc-title\"><i class=\"ti ti-list\"><\/i> Table of Contents<\/div>\r\n <ol>\r\n <li><a href=\"#s1\">Who We Are and Scope of Application<\/a><\/li>\r\n <li><a href=\"#s2\">How to File a Complaint \u2013 Official Procedure<\/a><\/li>\r\n <li><a href=\"#s3\">Response Time Commitments<\/a><\/li>\r\n <li><a href=\"#s4\">Amicable Resolution<\/a><\/li>\r\n <li><a href=\"#s5\">Available Remedies in Case of Dispute<\/a><\/li>\r\n <li><a href=\"#s6\">Right of Withdrawal and Refund<\/a><\/li>\r\n <li><a href=\"#s7\">European ODR Platform<\/a><\/li>\r\n <li><a href=\"#s8\">Alternative Dispute Resolution (ADR)<\/a><\/li>\r\n <li><a href=\"#s9\">ADR Bodies and Consumer Protection Authorities by Country<\/a><\/li>\r\n <li><a href=\"#s10\">Civil and Commercial Mediation in Italy<\/a><\/li>\r\n <li><a href=\"#s11\">Competent Jurisdiction and Applicable Law<\/a><\/li>\r\n <li><a href=\"#s12\">B2B Disputes \u2013 Professionals and Businesses<\/a><\/li>\r\n <li><a href=\"#s13\">Reference Legislation<\/a><\/li>\r\n <li><a href=\"#s14\">Our Commitments to Customers<\/a><\/li>\r\n <li><a href=\"#s15\">Contact and Support<\/a><\/li>\r\n <\/ol>\r\n <\/div>\r\n\r\n \r\n <div id=\"s1\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-building-store\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 1<\/small>\r\n Who We Are and Scope of Application\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>This Complaints and Dispute Resolution Policy is issued by <strong>GASPA S.R.L MACCHINE<\/strong>, trading as <strong>GASPA MACCHINE<\/strong>, with registered and operational office at <strong>Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy<\/strong>, VAT number <strong>IT 03006910909<\/strong>, ATECO code 47.52.40.<\/p>\r\n\r\n <p>GASPA MACCHINE is a dealership specializing in the online and distance sale of <strong>new and used agricultural and construction machinery<\/strong>. Our catalog includes: agricultural tractors, mini-excavators, earthmoving machinery, tandem compaction rollers, telescopic handlers (telehandlers), wheel loaders, and other construction equipment from JCB and other leading manufacturers. All purchases are made through the official e-commerce website <strong><a href=\"https:\/\/gaspa-macchine.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com<\/a><\/strong>, managed via the WooCommerce platform on WordPress. <\/p>\r\n\r\n <p>This policy applies to all purchases made through our website and governs customer rights in the event of a complaint, dispute, or controversy relating to an order, delivery, the condition of a machine, a refund, or any other aspect of the commercial relationship with GASPA MACCHINE. We operate with deliveries to 10 European countries: <\/p>\r\n\r\n <div class=\"gm-pill-row\">\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Italy<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Austria<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Finland<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> France<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Germany<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Netherlands<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Poland<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Romania<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Spain<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Switzerland<\/span>\r\n <\/div>\r\n\r\n <p>This policy complies with <strong>Legislative Decree No. 206\/2005 (Consumer Code)<\/strong>, <strong>Legislative Decree No. 130\/2015<\/strong> (transposing EU Directive 2013\/11 on ADR for consumers), <strong>EU Regulation No. 524\/2013<\/strong> on online dispute resolution (ODR), as well as consumer protection regulations in force in each destination country. The most favorable provisions for the consumer under the law of the purchaser's country of residence always apply in priority over these general terms and conditions. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Important note:<\/strong> this policy applies to both <strong>private consumers<\/strong> (individuals purchasing outside any commercial, craft, or professional activity) and <strong>professionals and businesses<\/strong>. Certain rights, particularly those related to withdrawal and ADR, are reserved for private consumers under current European and Italian legislation. Relevant sections clearly specify when they apply only to one of the two categories. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s2\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-file-report\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 2<\/small>\r\n How to File a Complaint \u2013 Official Procedure\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE has established a clear and accessible internal procedure for handling any complaint. We invite you to follow the steps outlined below to ensure that your complaint is registered, reviewed, and resolved as quickly as possible. No pre-printed form is required: a written communication via email or a phone call is sufficient to initiate the process. <\/p>\r\n\r\n <ol class=\"gm-timeline\">\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-mail\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Step 1 \u2013 Contact GASPA MACCHINE customer service<\/strong>\r\n <span>Send a written communication to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> or call us at <a href=\"tel:+393773901146\">+39 377 390 1146<\/a> (Monday\u2013Saturday, 09:00\u201318:00 CET). For faster processing of your complaint, we recommend using written communication via email so that you have a record of all correspondence.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-clipboard-list\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Step 2 \u2013 Provide details of your complaint<\/strong>\r\n <span>Your communication must include: <strong>(a)<\/strong> the order number or purchase reference; <strong>(b)<\/strong> the name and model of the machine purchased; <strong>(c)<\/strong> a precise and detailed description of the problem encountered; <strong>(d)<\/strong> the date on which the problem occurred or was discovered; <strong>(e)<\/strong> the type of solution you are requesting (refund, repair, replacement, price reduction, or other). The more complete the information provided, the faster our response will be.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-camera\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Step 3 \u2013 Attach supporting documentation<\/strong>\r\n <span>To facilitate verification of the complaint, we ask you to attach, where available: photographs or videos documenting the defect or damage; a copy of the purchase invoice or order confirmation; the transport document signed at the time of delivery; any previous communications with our customer service regarding the same issue. In the case of delivery damage, it is essential that the defect was noted on the transport document at the time of receipt, before signing to the carrier.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-search\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Step 4 \u2013 Receive the complaint reference number<\/strong>\r\n <span>Within <strong>2 working days<\/strong> of receiving your communication, we will send you written confirmation containing the internal complaint reference number (support ticket), the name of the person handling the case, and the indicative timeframe for resolution. Keep this reference number for any subsequent communications.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-eye\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Step 5 \u2013 Investigation and evaluation of the complaint<\/strong>\r\n <span>Our technical and commercial team will review the documentation provided within <strong>5 working days<\/strong> of receiving the complete file. During this phase, we may contact you to request additional information, supplementary photographic documentation, or to arrange a remote inspection via video call with our specialized technician, if the problem requires it.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-check\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Step 6 \u2013 Communication of the proposed solution<\/strong>\r\n <span>At the end of the investigation, we will communicate in writing the outcome of the evaluation and the proposed solution (repair, replacement, price reduction, refund, or other measure). In the event of partial acceptance or rejection of the complaint, we will provide a detailed and clear explanation. You will then have the option to accept the proposed solution or proceed with the alternative remedies described in subsequent sections of this policy.<\/span>\r\n <\/div>\r\n <\/li>\r\n <\/ol>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Attention \u2013 Delivery damage:<\/strong> if the machine shows visible damage at the time of delivery, it is essential to note the complaint <strong>on the transport document before signing<\/strong> and photograph the damage immediately. Subsequently, contact GASPA MACCHINE within <strong>3 working days<\/strong> of delivery. Failure to promptly report transport damage may compromise the possibility of recourse against the carrier. <\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-lock\"><\/i>\r\n <p><strong>Confidentiality of communications:<\/strong> all information and documents provided as part of the complaint procedure are processed in full compliance with <strong>EU Regulation 2016\/679 (GDPR)<\/strong> and the <strong>privacy policy<\/strong> available at <a href=\"https:\/\/gaspa-macchine.com\/informativa-sulla-privacy\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com\/informativa-sulla-privacy\/<\/a>. Your personal information will not be shared with third parties, except in cases strictly necessary for complaint resolution (for example, the carrier or manufacturer). <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s3\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-clock\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 3<\/small>\r\n Response Time Commitments\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE formally commits to respecting the following response times for all complaints received through official channels. These commitments apply during working days (Monday\u2013Saturday, excluding Italian public holidays) and run from the time of receipt of the complete complaint communication. <\/p>\r\n\r\n <div class=\"gm-stat-row\">\r\n <div class=\"gm-stat-card\">\r\n <i class=\"ti ti-send\"><\/i>\r\n <div class=\"stat-num\">2<\/div>\r\n <div class=\"stat-label\">Working days for complaint receipt confirmation<\/div>\r\n <\/div>\r\n <div class=\"gm-stat-card\">\r\n <i class=\"ti ti-search\"><\/i>\r\n <div class=\"stat-num\">5<\/div>\r\n <div class=\"stat-label\">Working days for evaluation and investigation response<\/div>\r\n <\/div>\r\n <div class=\"gm-stat-card\">\r\n <i class=\"ti ti-check\"><\/i>\r\n <div class=\"stat-num\">15<\/div>\r\n <div class=\"stat-label\">Maximum working days for definitive solution proposal<\/div>\r\n <\/div>\r\n <div class=\"gm-stat-card\">\r\n <i class=\"ti ti-currency-euro\"><\/i>\r\n <div class=\"stat-num\">14<\/div>\r\n <div class=\"stat-label\">Calendar days for approved refund credit<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>If the complexity of the complaint requires evaluation times longer than those indicated (for example, for complaints requiring external technical assessments or involvement of the original manufacturer), we will promptly inform you of the updated expected timeframe, with written justification. In no case will the total response time from the complaint date to the solution proposal exceed <strong>30 calendar days<\/strong>, in accordance with the maximum term provided by Article 141-ter of Legislative Decree 206\/2005 (Consumer Code). <\/p>\r\n\r\n <div class=\"gm-box gm-box-green\">\r\n <i class=\"ti ti-circle-check\"><\/i>\r\n <p><strong>Our quality standard:<\/strong> GASPA MACCHINE is committed to handling every complaint with the utmost professionalism and transparency. Each case receives a unique reference number and is followed by a single dedicated commercial contact, so that you never have to repeat the same information to different representatives. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s4\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-handshake\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 4<\/small>\r\n Amicable Resolution\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Before resorting to any formal dispute resolution procedure (mediation, arbitration, ADR, ODR, or judicial recourse), we always invite you to contact us directly to explore an amicable and friendly solution. GASPA MACCHINE considers direct resolution the preferred route, in the mutual interest of both parties. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-message-circle\"><\/i> Why choose the amicable route first<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> It is the <strong>fastest<\/strong> solution: most complaints are resolved directly within a few working days, without waiting for formal procedure timelines.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> It is the <strong>most flexible<\/strong> solution: we can propose customized remedies that formal procedures do not always allow, such as future discounts, component replacements, priority technical assistance, or other accommodations.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> It is the <strong>most economical<\/strong> solution: it involves no additional costs or legal expenses for either party.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>It does not prejudice your rights<\/strong>: attempting an amicable resolution does not cause you to lose the right to subsequently resort to formal ADR\/ODR procedures or the courts, should the friendly resolution not succeed.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-target\"><\/i> How to initiate direct negotiation<\/div>\r\n <p>To initiate an amicable resolution, simply contact us through one of the following channels, clearly describing the problem and indicating your order number and desired solution:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-mail\"><\/i> <strong>Email:<\/strong> <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> \u2014 preferred channel for having a written record of all communication.<\/li>\r\n <li><i class=\"ti ti-phone\"><\/i> <strong>Phone:<\/strong> <a href=\"tel:+393773901146\">+39 377 390 1146<\/a> \u2014 available Monday\u2013Saturday, 09:00\u201318:00 CET.<\/li>\r\n <li><i class=\"ti ti-map-pin\"><\/i> <strong>Registered mail:<\/strong> Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy \u2014 for formal communications requiring paper documentation.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-calendar-time\"><\/i> What happens if no agreement is reached<\/div>\r\n <p>If within <strong>30 calendar days<\/strong> of initiating the amicable resolution attempt it has not been possible to reach a mutually satisfactory agreement, the customer has full right to proceed with alternative dispute resolution (ADR) procedures or the European ODR platform described in subsequent sections. Consumers resident in the European Union may at any time contact the ADR bodies in their country without this constituting a limitation on the right to bring the matter before the ordinary courts. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Pursuant to Article 141-bis of Legislative Decree 206\/2005 (Consumer Code):<\/strong> GASPA MACCHINE is required to inform consumers of the existence of ADR bodies and the ODR platform before any dispute is referred to such bodies. This policy fulfills this information obligation in a preventive and transparent manner. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s5\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-shield-check\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 5<\/small>\r\n Available Remedies in Case of Dispute\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>In the event of a complaint relating to a machine purchased from GASPA MACCHINE, the purchaser is entitled to the remedies provided by applicable law. The remedies are listed in the order of priority established by <strong>EU Directive 2019\/771<\/strong>, transposed in Italy by <strong>Legislative Decree 170\/2021<\/strong>. GASPA MACCHINE is committed to fully respecting this hierarchy. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-tools\"><\/i> 1. Repair of the defect (primary remedy)<\/div>\r\n <p>The first remedy provided by law is <strong>free repair<\/strong> of the machine or defective component, to be carried out within a reasonable time without causing significant inconvenience to the purchaser. The repair involves no cost to the customer for replaced parts, labor, and round-trip transport of the machine, where necessary. The period of time during which the machine is stopped for warranty repair <strong>is not counted<\/strong> for the purpose of calculating the remaining duration of the legal warranty. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-replace\"><\/i> 2. Replacement of the machine (secondary remedy)<\/div>\r\n <p>If repair is not possible, is excessively burdensome compared to replacement, or is not completed within a reasonable time, the purchaser may request <strong>replacement with an equivalent machine<\/strong>. The replacement machine must have technical characteristics and commercial value comparable to those of the machine originally purchased. The costs of delivering the replacement machine and returning the defective one are borne by GASPA MACCHINE. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-minus\"><\/i> 3. Proportional price reduction<\/div>\r\n <p>If neither repair nor replacement is practicable or accepted, or if the defect persists after a first repair attempt, the purchaser has the right to request a <strong>reduction in the price paid<\/strong> proportional to the decrease in value of the machine caused by the unresolved defect. The reduction is calculated in a transparent and documented manner. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-rotate-clockwise\"><\/i> 4. Contract termination and full refund<\/div>\r\n <p>The purchaser has the right to <strong>contract termination and full refund of the price paid<\/strong> when:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> The defect is so serious as to render the machine unusable for the purpose for which it was purchased.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> GASPA MACCHINE has not completed the repair or replacement within a reasonable time.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> A previous repair or replacement attempt has not resolved the defect and a further attempt is not possible or acceptable.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> GASPA MACCHINE has declared or it is evident that the defect cannot be remedied.<\/li>\r\n <\/ul>\r\n <p>In the event of contract termination, the return of the machine takes place at GASPA MACCHINE's expense (for recognized valid warranty claims), and the full refund of the price is credited using the same payment method used for the purchase within <strong>14 calendar days<\/strong> of receipt of the machine at our premises or proof of shipment.<\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Minor defects:<\/strong> pursuant to EU Directive 2019\/771, if the lack of conformity is of a minor nature and does not significantly affect the ordinary use of the machine, the purchaser is not entitled to contract termination. However, the purchaser retains full right to repair, replacement, or price reduction. If there are doubts about the assessment of the severity of the defect, we invite you to contact us for direct discussion. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s6\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-arrow-back-up\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 6<\/small>\r\n Right of Withdrawal and Refund\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>In addition to remedies for lack of conformity, private consumers purchasing from GASPA MACCHINE enjoy the <strong>right of withdrawal<\/strong> provided by European and Italian legislation on distance contracts. This right is distinct and independent from the legal warranty. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-calendar-minus\"><\/i> Time window for withdrawal<\/div>\r\n <p>The consumer has the right to withdraw from the purchase contract within <strong>14 calendar days<\/strong> from the date on which the machine was physically delivered and received, without having to provide any justification. This term is guaranteed by <strong>Legislative Decree 206\/2005, Articles 52\u201358<\/strong> (Consumer Code), which transposes <strong>EU Directive 2011\/83\/EU<\/strong> on consumer rights. <\/p>\r\n\r\n <p>GASPA MACCHINE offers a <strong>14-day<\/strong> return policy in compliance with legal requirements.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-file-check\"><\/i> Conditions for exercising the right of withdrawal<\/div>\r\n <p>To validly exercise the right of withdrawal, the returned machine must meet the following conditions:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Be in the same condition in which it was delivered, without modifications, unauthorized interventions, or deterioration not due to ordinary inspection.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Be accompanied by all accessories, technical documentation, keys, manuals, and equipment provided at the time of sale.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Be accompanied by the original invoice or a copy of the order confirmation.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Not have traveled more than <strong>100 km<\/strong> or accumulated more than <strong>50 hours of use<\/strong> for testing purposes. Use exceeding these limits constitutes actual use and not mere inspection, which may affect the refund. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-send\"><\/i> How to exercise withdrawal<\/div>\r\n <p>To exercise the right of withdrawal, simply send a clear and unequivocal written communication to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> <strong>within 14 days<\/strong> of delivery. No specific form is required, but the communication must indicate: the customer's name and surname, the order number, the machine purchased, and the intention to withdraw from the contract. Withdrawal is considered exercised in a timely manner if the communication is sent before the deadline expires, even if not yet received. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-currency-euro\"><\/i> Refund in case of withdrawal<\/div>\r\n <p>Following valid exercise of the right of withdrawal, GASPA MACCHINE refunds the entire purchase price paid within <strong>14 calendar days<\/strong> of receipt of the returned machine at our premises (Z.I. Predda Niedda Strada 30, 07100 Sassari) or the customer's communication that the machine has been shipped, if earlier. The refund is credited using the same payment method used for the original purchase, without applying fees. <\/p>\r\n\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-alert-triangle\" style=\"color: var(--accent-gold);\"><\/i> <strong>Return costs:<\/strong> the transport costs for returning the machine are borne by the customer, as indicated in our Returns and Refunds Policy. No restocking fees or penalties are applied. <\/li>\r\n <li><i class=\"ti ti-alert-triangle\" style=\"color: var(--accent-gold);\"><\/i> <strong>Decrease in value:<\/strong> GASPA MACCHINE reserves the right to deduct from the refund an amount corresponding to the decrease in value of the machine if it is significantly deteriorated or used beyond the permitted inspection limits, in a proportional and documented manner.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>For full details on the returns policy:<\/strong> consult our dedicated page <a href=\"https:\/\/gaspa-macchine.com\/resi-e-rimborsi\/\" target=\"_blank\" rel=\"noopener noreferrer\">Returns and Refunds<\/a>, where you will find all updated information on applicable conditions, procedures, and terms.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s7\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-world-www\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 7<\/small>\r\n European ODR Platform \u2013 Online Dispute Resolution\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Pursuant to <strong>EU Regulation No. 524\/2013<\/strong> of the European Parliament and of the Council on online dispute resolution (Online Dispute Resolution \u2013 ODR) and in compliance with the information obligation provided by <strong>Article 14 of the same Regulation<\/strong>, GASPA MACCHINE informs all consumers resident in the European Union of the existence of the European Commission's ODR platform.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-link\"><\/i> Access to the ODR platform<\/div>\r\n <p>The European ODR platform is a free online tool, managed directly by the European Commission, that allows EU consumers and traders to resolve disputes relating to online purchases in an out-of-court, fast, and low-cost manner. The platform is accessible at the following address: <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-external-link\"><\/i>\r\n <p style=\"font-size: 16px;\"><strong>European ODR Platform:<\/strong> <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"font-size: 16px; font-weight: 700;\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-mail\"><\/i> Email address for ODR disputes<\/div>\r\n <p>In accordance with the obligation under Article 14, paragraph 2, of EU Regulation 524\/2013, the <strong>reference email address of GASPA MACCHINE<\/strong> for disputes handled through the ODR platform is: <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-mail\"><\/i>\r\n <p style=\"font-size: 16px;\"><strong>ODR Email:<\/strong> <a href=\"mailto:info@gaspa-macchine.com\" style=\"font-size: 16px; font-weight: 700;\">info@gaspa-macchine.com<\/a><\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-question-mark\"><\/i> How the ODR platform works<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> The consumer accesses the ODR platform, completes the online complaint form, and submits it; the platform automatically transmits the complaint to the seller.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> The parties have <strong>30 days<\/strong> to agree on an alternative dispute resolution (ADR) body from those accredited by the platform.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Once the ADR body is chosen, the procedure takes place entirely online and generally concludes within <strong>90 days<\/strong>.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> The service is free or at very low cost for the consumer.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Participation in the ODR procedure does not prejudice the consumer's right to subsequently bring the matter before the ordinary courts.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Important:<\/strong> the ODR platform is available exclusively for consumers and traders resident or established in the <strong>European Union<\/strong>. Customers based in Switzerland, which is not an EU member country, cannot use this tool, but may contact the Swiss dispute resolution bodies indicated in Section 9 of this policy. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s8\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-scale\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 8<\/small>\r\n Alternative Dispute Resolution (ADR)\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p><strong>Alternative Dispute Resolution<\/strong> (ADR \u2013 Alternative Dispute Resolution) includes all out-of-court procedures that allow a dispute between consumer and seller to be resolved without resorting to the ordinary courts. In Italy and throughout the European Union, ADR is governed by <strong>EU Directive 2013\/11\/EU<\/strong>, transposed in Italy by <strong>Legislative Decree No. 130\/2015<\/strong>. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-star\"><\/i> Advantages of ADR for consumers<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Cost-effectiveness:<\/strong> ADR procedures are generally free or have very low costs for the consumer.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Speed:<\/strong> ADR procedures generally conclude within 90 days, compared to the much longer times of judicial proceedings.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Simplicity:<\/strong> mandatory legal assistance is not required, although it is always possible to be assisted by a lawyer or consumer association.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Independence:<\/strong> ADR bodies are impartial and independent of both parties.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Effectiveness:<\/strong> ADR body decisions are often binding or voluntarily accepted by the parties.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Types of ADR available in Italy<\/div>\r\n <p>Italian consumers who are unable to reach a direct agreement with GASPA MACCHINE may use the following ADR procedures:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Civil and commercial mediation<\/strong> pursuant to <strong>Legislative Decree No. 28\/2010<\/strong>, through a mediation body registered in the Ministry of Justice register. Mediation aims to reach a voluntary agreement between the parties, facilitated by a professional and impartial mediator. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Joint conciliation<\/strong> through consumer associations recognized by the National Council of Consumers and Users (CNCU) and trade associations of traders.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Accredited sectoral ADR bodies<\/strong> with the Ministry of Enterprises and Made in Italy (MIMIT), in accordance with Legislative Decree. 130\/2015.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>European ODR Platform<\/strong> described in Section 7 of this policy, for disputes arising from online purchases.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-users\"><\/i> Reference Italian consumer associations<\/div>\r\n <p>Italian consumers may also request assistance and guidance from the main recognized consumer associations in Italy, including:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Altroconsumo<\/strong> \u2013 <a href=\"https:\/\/www.altroconsumo.it\" target=\"_blank\" rel=\"noopener noreferrer\">www.altroconsumo.it<\/a><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Codacons<\/strong> \u2013 <a href=\"https:\/\/www.codacons.it\" target=\"_blank\" rel=\"noopener noreferrer\">www.codacons.it<\/a><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Adiconsum<\/strong> \u2013 <a href=\"https:\/\/www.adiconsum.it\" target=\"_blank\" rel=\"noopener noreferrer\">www.adiconsum.it<\/a><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Federconsumatori<\/strong> \u2013 <a href=\"https:\/\/www.federconsumatori.it\" target=\"_blank\" rel=\"noopener noreferrer\">www.federconsumatori.it<\/a><\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>GASPA MACCHINE's participation in ADR:<\/strong> GASPA MACCHINE is committed to participating in good faith in any ADR procedure initiated by a consumer against our company, in accordance with the obligations provided by Legislative Decree. 130\/2015. Our participation in ADR does not constitute an admission of liability regarding the dispute subject to the procedure.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s9\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-flag\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 9<\/small>\r\n ADR Bodies and Consumer Protection Authorities by Country\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Consumers resident in countries to which GASPA MACCHINE ships have the right to contact the national alternative dispute resolution bodies and consumer protection authorities competent in their country of residence. The following table summarizes the main references for each country. <\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>Country<\/th>\r\n <th>Main ADR body<\/th>\r\n <th>Consumer protection authority<\/th>\r\n <th>Reference legislation<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddee\ud83c\uddf9<\/span> <strong>Italy<\/strong><\/td>\r\n <td>Mediation bodies registered with the Ministry of Justice (<a href=\"https:\/\/mediazione.giustizia.it\" target=\"_blank\" rel=\"noopener noreferrer\">mediazione.giustizia.it<\/a>); CNCU joint conciliation<\/td>\r\n <td>AGCM \u2013 Competition and Market Authority (<a href=\"https:\/\/www.agcm.it\" target=\"_blank\" rel=\"noopener noreferrer\">agcm.it<\/a>)<\/td>\r\n <td>Legislative Decree 206\/2005; Legislative Decree 28\/2010; Legislative Decree 130\/2015<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\udde6\ud83c\uddf9<\/span> <strong>Austria<\/strong><\/td>\r\n <td>Schlichtung f\u00fcr Verbrauchergesch\u00e4fte (<a href=\"https:\/\/www.verbraucherrecht.at\" target=\"_blank\" rel=\"noopener noreferrer\">verbraucherrecht.at<\/a>)<\/td>\r\n <td>Arbeiterkammer (AK); Federal Ministry of Social Affairs and Consumer Protection<\/td>\r\n <td>KSchG; VGG 2021; Schlichtungsstelle-GmbH-Gesetz<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddeb\ud83c\uddee<\/span> <strong>Finland<\/strong><\/td>\r\n <td>Kuluttajariitalautakunta \u2013 Consumer Disputes Board (<a href=\"https:\/\/www.kuluttajariitalautakunta.fi\" target=\"_blank\" rel=\"noopener noreferrer\">kuluttajariitalautakunta.fi<\/a>)<\/td>\r\n <td>Kuluttaja-asiamies \u2013 Consumer Ombudsman (<a href=\"https:\/\/www.kkv.fi\" target=\"_blank\" rel=\"noopener noreferrer\">kkv.fi<\/a>)<\/td>\r\n <td>Kuluttajansuojalaki (38\/1978)<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddeb\ud83c\uddf7<\/span> <strong>France<\/strong><\/td>\r\n <td>Accredited M\u00e9diateur de la Consommation (CM2C, e-m\u00e9diateur, mediateur-net.fr); CECMC list available at <a href=\"https:\/\/www.economie.gouv.fr\" target=\"_blank\" rel=\"noopener noreferrer\">economie.gouv.fr<\/a><\/td>\r\n <td>DGCCRF \u2013 Direction G\u00e9n\u00e9rale de la Concurrence, de la Consommation et de la R\u00e9pression des Fraudes (<a href=\"https:\/\/www.economie.gouv.fr\/dgccrf\" target=\"_blank\" rel=\"noopener noreferrer\">economie.gouv.fr\/dgccrf<\/a>)<\/td>\r\n <td>Code de la Consommation, art. L612-1 et seq.; Ordonnance 2015-1033<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\udde9\ud83c\uddea<\/span> <strong>Germany<\/strong><\/td>\r\n <td>Universalschlichtungsstelle des Bundes (<a href=\"https:\/\/www.universalschlichtungsstelle.de\" target=\"_blank\" rel=\"noopener noreferrer\">universalschlichtungsstelle.de<\/a>); Verbraucherzentrale Bundesverband<\/td>\r\n <td>Bundeszentrale f\u00fcr Verbraucherschutz; Verbraucherzentrale (<a href=\"https:\/\/www.verbraucherzentrale.de\" target=\"_blank\" rel=\"noopener noreferrer\">verbraucherzentrale.de<\/a>)<\/td>\r\n <td>VSBG (Verbraucherstreitbeilegungsgesetz); BGB \u00a7\u00a7 474 et seq.<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddf3\ud83c\uddf1<\/span> <strong>Netherlands<\/strong><\/td>\r\n <td>De Geschillencommissie \u2013 Disputes Committee (<a href=\"https:\/\/www.degeschillencommissie.nl\" target=\"_blank\" rel=\"noopener noreferrer\">degeschillencommissie.nl<\/a>)<\/td>\r\n <td>Autoriteit Consument en Markt (ACM) (<a href=\"https:\/\/www.acm.nl\" target=\"_blank\" rel=\"noopener noreferrer\">acm.nl<\/a>)<\/td>\r\n <td>Burgerlijk Wetboek, Boek 7; Wet ADR 2015<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddf5\ud83c\uddf1<\/span> <strong>Poland<\/strong><\/td>\r\n <td>Sta\u0142y Polubowny S\u0105d Konsumencki \u2013 Consumer Arbitration Court (<a href=\"https:\/\/www.uokik.gov.pl\" target=\"_blank\" rel=\"noopener noreferrer\">uokik.gov.pl<\/a>)<\/td>\r\n <td>UOKiK \u2013 Urz\u0105d Ochrony Konkurencji i Konsument\u00f3w (<a href=\"https:\/\/www.uokik.gov.pl\" target=\"_blank\" rel=\"noopener noreferrer\">uokik.gov.pl<\/a>)<\/td>\r\n <td>Ustawa o prawach konsumenta (Dz.U. 2014 poz. 827); Ustawa o pozas\u0105dowym rozwi\u0105zywaniu spor\u00f3w konsumenckich<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddf7\ud83c\uddf4<\/span> <strong>Romania<\/strong><\/td>\r\n <td>ANPC \u2013 Autoritatea Na\u021bional\u0103 pentru Protec\u021bia Consumatorilor (<a href=\"https:\/\/www.anpc.gov.ro\" target=\"_blank\" rel=\"noopener noreferrer\">anpc.gov.ro<\/a>)<\/td>\r\n <td>ANPC (<a href=\"https:\/\/www.anpc.gov.ro\" target=\"_blank\" rel=\"noopener noreferrer\">anpc.gov.ro<\/a>)<\/td>\r\n <td>OUG nr. 34\/2014; OUG nr. 140\/2021; Legea nr. 449\/2003<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddea\ud83c\uddf8<\/span> <strong>Spain<\/strong><\/td>\r\n <td>Sistema Arbitral de Consumo \u2013 OMIC \/ Juntas Arbitrales de Consumo (<a href=\"https:\/\/www.consumo.gob.es\" target=\"_blank\" rel=\"noopener noreferrer\">consumo.gob.es<\/a>)<\/td>\r\n <td>AECOSAN \u2013 Agencia Espa\u00f1ola de Seguridad Alimentaria y Nutrici\u00f3n; Direcci\u00f3n General de Consumo<\/td>\r\n <td>Real Decreto Legislativo 1\/2007 (TRLGDCU); RDL 7\/2021; Real Decreto 231\/2008<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\udde8\ud83c\udded<\/span> <strong>Switzerland<\/strong><\/td>\r\n <td>Konsumentenforum kf (<a href=\"https:\/\/www.konsum.ch\" target=\"_blank\" rel=\"noopener noreferrer\">konsum.ch<\/a>); sector-specific Ombudsman for product category<\/td>\r\n <td>Staatssekretariat f\u00fcr Wirtschaft (SECO) (<a href=\"https:\/\/www.seco.admin.ch\" target=\"_blank\" rel=\"noopener noreferrer\">seco.admin.ch<\/a>); Stiftung f\u00fcr Konsumentenschutz (SKS)<\/td>\r\n <td>Code of Obligations (CO), art. 197\u2013210; Federal Act against Unfair Competition (LCD)<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>How to use this table:<\/strong> if you are a resident of one of the countries listed and have been unable to resolve the dispute directly with GASPA MACCHINE, you may contact the ADR body in your country of residence. Most of these bodies offer free or low-cost services for consumers and provide online complaint forms. We recommend gathering all documentation related to the purchase and communications with GASPA MACCHINE before submitting a complaint to the ADR body. <\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-star\"><\/i> Country-Specific Information \u2013 Additional Rights<\/div>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Italy<\/div>\r\n <p>In Italy, consumers enjoy enhanced protection under <strong>Legislative Decree 206\/2005 (Consumer Code)<\/strong>, as amended by <strong>Legislative Decree 170\/2021<\/strong>. The legal warranty has a duration of <strong>2 years<\/strong> from delivery, with a <strong>presumption of pre-existing defect for the first 12 months<\/strong>. In addition to the direct complaint procedure, Italian consumers may use mandatory mediation (for disputes exceeding certain thresholds), joint conciliation through consumer associations, and the European ODR platform. AGCM is the competent authority for unfair commercial practices. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Austria<\/div>\r\n <p>In Austria, consumers are protected by the <strong>Konsumentenschutzgesetz (KSchG)<\/strong> and the <strong>Verbrauchergew\u00e4hrleistungsgesetz (VGG)<\/strong> which entered into force in 2022 implementing EU Directive 2019\/771. The Schlichtung f\u00fcr Verbrauchergesch\u00e4fte offers a free online conciliation service. The Arbeiterkammer provides free legal advice to consumers. The presumption of pre-existing defect applies for the <strong>first 12 months<\/strong> from delivery. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Finland<\/div>\r\n <p>In Finland, consumer protection is governed by the <strong>Kuluttajansuojalaki (Act 38\/1978)<\/strong>. Consumers may contact <strong>Kuluttajaneuvonta<\/strong> (Consumer Advice) free of charge for guidance and, in the event of no agreement, the <strong>Kuluttajariitalautakunta<\/strong> (Consumer Disputes Board) which issues binding recommendations. The procedures are completely free for consumers. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> France<\/div>\r\n <p>In France, the consumer benefits from the <strong>garantie l\u00e9gale de conformit\u00e9<\/strong> (art. L217-1 et seq. of the Code de la Consommation) and the <strong>garantie des vices cach\u00e9s<\/strong> (art. 1641 et seq. of the Code Civil). The warranty against hidden defects allows the consumer to take action within <strong>2 years of the discovery of the defect<\/strong>, even if it existed prior to the sale. Every French seller or seller who sells to French consumers is required by law to indicate the contact details of their m\u00e9diateur de la consommation. The French consumer can contact the indicated mediator at no additional cost. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Germany<\/div>\r\n <p>In Germany, the legal warranty (<strong>gesetzliche Gew\u00e4hrleistung<\/strong>) is governed by the <strong>BGB, \u00a7\u00a7 434\u2013442<\/strong>, as amended by the Kaufrechtsumsetzungsgesetz of 2022. The Universalschlichtungsstelle des Bundes is responsible for e-commerce disputes not covered by other sectoral bodies. The presumption of the pre-existence of the defect applies for <strong>12 months<\/strong> from delivery. German consumers can also contact the Verbraucherzentrale of their Land for free assistance. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Netherlands<\/div>\r\n <p>In the Netherlands, the legal warranty is regulated by the <strong>Burgerlijk Wetboek (BW), Boek 7<\/strong>. De Geschillencommissie is the main ADR body for consumer disputes in the Netherlands and is accredited for various product sectors. Its decisions are binding on registered sellers, but non-registered sellers are also required to respect them if they have accepted the procedure. The ACM monitors compliance with consumer protection legislation. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Poland<\/div>\r\n <p>In Poland, consumer protection is governed by the <strong>Ustawa o prawach konsumenta<\/strong> and the <strong>Kodeks cywilny<\/strong>. UOKiK is the national authority for competition and consumer protection and manages the arbitration courts (Sta\u0142y Polubowny S\u0105d Konsumencki). Arbitration procedures are free for consumers and decisions are binding only if both parties accept them. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Romania<\/div>\r\n <p>In Romania, consumer protection is regulated by <strong>OUG nr. 34\/2014<\/strong> on distance contracts and <strong>OUG nr. 140\/2021<\/strong> on the warranty of goods. The ANPC is the competent authority for consumer protection and receives reports and complaints online. Romanian consumers are entitled to a legal warranty of <strong>2 years<\/strong> with a presumption of pre-existing defect for the <strong>first 12 months<\/strong>. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Spain<\/div>\r\n <p>In Spain, the consumer enjoys particularly reinforced protection thanks to <strong>Real Decreto Legislativo 1\/2007 (TRLGDCU)<\/strong>, amended in 2021. The legal warranty for new goods has been extended to <strong>3 years<\/strong> from delivery, with a presumption of pre-existence of the defect for the <strong>first 2 years<\/strong>. The Sistema Arbitral de Consumo is free for the consumer and binding for both parties if accepted. Spanish consumers can also submit complaints online through the OMIC (Oficinas Municipales de Informaci\u00f3n al Consumidor). <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Switzerland<\/div>\r\n <p>Switzerland is not a member of the European Union; however, it provides a legal warranty for defects governed by the <strong>Code of Obligations (CO), art. 197\u2013210<\/strong>, with a duration of <strong>2 years<\/strong> from delivery. Swiss consumers can contact the Konsumentenforum kf for assistance and advice, as well as the relevant sectoral ombudsman. The European ODR platform <strong>is not available<\/strong> to Swiss consumers, but equivalent national mechanisms exist. <\/p>\r\n <\/div>\r\n\r\n \r\n <div id=\"s10\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-balance\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 10<\/small>\r\n Civil and Commercial Mediation in Italy\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>In Italy, <strong>civil and commercial mediation<\/strong> is governed by <strong>Legislative Decree no. 28\/2010<\/strong> and subsequent amendments. This is an out-of-court procedure in which a professional and impartial mediator facilitates dialogue between the parties to help them reach a voluntary agreement. Mediation can be: <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-list-check\"><\/i> Types of applicable mediation<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Voluntary mediation:<\/strong> the parties freely decide to resort to mediation before proceeding to court. Both parties must agree to start the procedure. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Mandatory mediation (condition of admissibility):<\/strong> in certain matters, such as disputes regarding sales contracts for registered movable property with a value exceeding certain thresholds, a mediation attempt is mandatory before going to court. In such cases, failure to mediate makes the judicial claim inadmissible. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Delegated mediation:<\/strong> the judge may invite the parties to attempt mediation at any stage of the judicial proceedings.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> How to start mediation in Italy<\/div>\r\n <p>To start a mediation procedure in Italy, the consumer (or GASPA MACCHINE) must submit a mediation request to a mediation body registered in the Ministry of Justice's register. The list of accredited bodies can be consulted at the following address: <a href=\"https:\/\/mediazione.giustizia.it\" target=\"_blank\" rel=\"noopener noreferrer\">mediazione.giustizia.it<\/a>. The application can also be submitted online for many bodies. <\/p>\r\n\r\n <p>The procedure takes place as follows: submission of the mediation request \u2192 notification to the other party \u2192 first mediation meeting within 30 days \u2192 any subsequent sessions \u2192 agreement or declaration of failure to reach an agreement. The agreement reached in mediation, if signed by the parties' lawyers, has the value of an enforceable title. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-currency-euro\"><\/i> Mediation costs for consumers<\/div>\r\n <p>For disputes with a value of up to <strong>250 euros<\/strong>, the mediation fee is borne only by the applicant and amounts to <strong>zero euros<\/strong> if the counterparty does not join. For disputes of a higher value, costs vary based on the chosen body and the value of the dispute, but are generally significantly lower than the costs of judicial proceedings. Economically disadvantaged consumers can access legal aid at the State's expense even for mediation procedures. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>GASPA MACCHINE's position on mediation:<\/strong> GASPA MACCHINE is available to participate in good faith in any mediation procedure initiated by a consumer or a professional pursuant to the Legislative Decree. 28\/2010. Our preference is always to resolve disputes in an amicable and direct manner, but we recognize the value of mediation as a fair and rapid tool for cases where it is not possible to reach a bilateral agreement.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s11\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-gavel\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 11<\/small>\r\n Competent Court and Applicable Law\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>In the event of a dispute that has not been resolved either amicably or through ADR\/ODR procedures, the parties have the right to resort to the ordinary court. The rules on jurisdictional competence and the law applicable to sales contracts concluded via <strong>gaspa-macchine.com<\/strong> are set out below. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Competent court for consumers (B2C)<\/div>\r\n <p>For contracts concluded with <strong>private consumers<\/strong> (natural persons purchasing outside of any professional activity), territorial competence is determined primarily by the <strong>law of the consumer's country of residence<\/strong>, where this provides for exclusive or mandatory competence in favor of the consumer's own court. In particular: <\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Italian consumers:<\/strong> the competent court is that of the <strong>place of residence or domicile of the consumer<\/strong> at the time the contract was concluded, pursuant to art. 33 of Legislative Decree 206\/2005 (Consumer Code). <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU consumers (non-Italian):<\/strong> <strong>EU Regulation no. 1215\/2012 (Brussels I bis)<\/strong> applies, under which the consumer can sue the seller either before the court of their own country of residence or before the court of the country where the seller is established (Court of Sassari).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Swiss consumers:<\/strong> the rules on international competence of the <strong>Swiss Federal Act on Private International Law (PILA)<\/strong> apply.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Competent court for professionals and businesses (B2B)<\/div>\r\n <p>For contracts concluded with <strong>professionals and businesses<\/strong> purchasing machinery in the exercise of their commercial or professional activity, the exclusive competent court for any dispute relating to the contract is the <strong>Court of Sassari (SS), Italy<\/strong>, the registered office of GASPA S.R.L MACCHINE. The parties may, however, agree in writing on a different court before the conclusion of the contract. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-file-text\"><\/i> Law applicable to contracts<\/div>\r\n <p>The law applicable to sales contracts concluded via <strong>gaspa-macchine.com<\/strong> is <strong>Italian law<\/strong>, subject to the following fundamental exceptions:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Pursuant to <strong>EU Regulation no. 593\/2008 (Rome I)<\/strong>, the choice of Italian law cannot deprive consumers resident in the European Union of the mandatory protection provisions provided by the law of the country in which they reside, if such provisions are more favorable than Italian law.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> In practice, this means that a German consumer will benefit from the protections provided by the German BGB where these are more advantageous than the Italian ones, and so on for each country of residence of the buyers.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> For Swiss consumers, Italian legislation applies as the law of the seller, but the Swiss consumer retains the mandatory rights guaranteed by Swiss legislation.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Judicial orientation:<\/strong> any contractual clause that limits the consumer's right to go to the court of their country of residence, or that subordinates this right to conditions not provided for by law, is considered <strong>null and void<\/strong> pursuant to art. 33 of Legislative Decree 206\/2005 and EU Regulation 1215\/2012. GASPA MACCHINE does not include in its contracts any clause derogating from jurisdictional competence to the detriment of consumers. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s12\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-briefcase\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 12<\/small>\r\n B2B Disputes \u2013 Professionals and Businesses\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>The provisions relating to consumers provided for in the previous sections (in particular the 14-day right of withdrawal, free access to ADR, and the competence of the consumer's court) apply exclusively to natural persons purchasing outside of any commercial, craft, or professional activity. Contracts concluded with <strong>professionals, farms, construction companies, sole proprietorships, and other economic operators<\/strong> are subject to different conditions. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-certificate\"><\/i> Warranty for defects in B2B sales<\/div>\r\n <p>In sales contracts between businesses (B2B), the warranty for defects is governed by <strong>articles 1490\u20131496 of the Italian Civil Code<\/strong>. The professional buyer must report defects <strong>within 8 days of discovery<\/strong> (or delivery, if the defects were visible). The right to action for defects expires in <strong>one year from delivery<\/strong> for movable goods, except in cases of fraud by the seller. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-scale\"><\/i> Resolution procedures for B2B disputes<\/div>\r\n <p>In the event of a dispute between GASPA MACCHINE and a professional buyer, the resolution will follow the following path:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Direct negotiation:<\/strong> as for consumers, the first step is always the attempt at amicable resolution through direct communication with our sales office (<a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Voluntary mediation:<\/strong> the parties may decide by mutual agreement to resort to civil mediation pursuant to Legislative Decree 28\/2010, with free choice of the mediating body. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Commercial arbitration:<\/strong> the parties may agree in writing to refer the dispute to an arbitrator or an arbitration panel, whose decision is binding on both parties.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Ordinary court:<\/strong> in the absence of agreement on alternative routes, the dispute is referred to the <strong>Court of Sassari (SS)<\/strong>, the exclusive competent court for B2B disputes as indicated in Section 11.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Pre-purchase inspection for professional buyers:<\/strong> GASPA MACCHINE offers businesses and professionals the possibility of carrying out a technical inspection of the machine before purchase, by prior agreement. The pre-purchase inspection allows for verification of the actual condition of the machine and significantly reduces the risk of post-sale disputes. Contact our sales office at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> to arrange an appointment. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s13\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-book\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 13<\/small>\r\n Reference Legislation\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>This policy has been drafted in accordance with the following current European and national regulations. The references indicated below are those active on the date of entry into force of this policy (June 12, 2026) and may be updated following legislative changes. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-globe\"><\/i> European Legislation<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Directive 2019\/771<\/strong> on the sale of goods and the legal warranty of conformity (transposed in all EU countries).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Directive 2011\/83\/EU<\/strong> on consumer rights in distance contracts and contracts negotiated away from business premises.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Directive 2013\/11\/EU<\/strong> on alternative dispute resolution for consumer disputes (ADR).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Regulation no. 524\/2013<\/strong> on online dispute resolution for consumer disputes (ODR).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Regulation no. 593\/2008 (Rome I)<\/strong> on the law applicable to contractual obligations.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Regulation no. 1215\/2012 (Brussels I bis)<\/strong> on jurisdictional competence, recognition, and enforcement of judgments in civil and commercial matters.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Regulation 2016\/679 (GDPR)<\/strong> on the protection of personal data.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-flag\"><\/i> Italian Legislation<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Legislative Decree no. 206\/2005 (Consumer Code)<\/strong> and subsequent amendments, including articles 49\u201367 on distance contracts, articles 128\u2013135-octies on the legal warranty, and articles 141\u2013141-decies on ADR.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Legislative Decree no. 170\/2021<\/strong> transposing EU Directive 2019\/771 on the sale of goods.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Legislative Decree no. 130\/2015<\/strong> transposing EU Directive 2013\/11\/EU on ADR.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Legislative Decree no. 28\/2010<\/strong> on civil and commercial mediation and subsequent amendments.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Articles 1490\u20131496 of the Italian Civil Code<\/strong> on the warranty for defects in sales between businesses.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Legislative Decree no. 196\/2003 (Privacy Code)<\/strong> as amended by Legislative Decree 101\/2018 adapting to the GDPR. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Legislative Decree no. 70\/2003<\/strong> on electronic commerce, implementing EU Directive 2000\/31\/EC.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-refresh\"><\/i>\r\n <p><strong>Policy update:<\/strong> GASPA MACCHINE undertakes to keep this policy updated in line with current legislative changes. In the event of substantial updates, the last update date indicated at the top of the page will be modified accordingly. We invite you to consult this page periodically to check for any updates. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s14\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-heart-handshake\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 14<\/small>\r\n Our Commitments to Customers\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Beyond legal obligations, GASPA MACCHINE has chosen to adopt a set of voluntary principles and commitments that guide our approach to managing complaints and disputes. These commitments reflect our business philosophy and the respect we have for every single customer. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-star\"><\/i> Our main commitments<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Total transparency:<\/strong> every stage of the complaint management process is communicated to the customer in writing. We will never hide relevant information or use ambiguous language to limit your rights. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Rapid and documented responses:<\/strong> every complaint receives a written response within the terms indicated in Section 3, with clear and documented reasons in case of partial rejection.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>No additional burden for warranty claims:<\/strong> all costs of appraisal, repair, transport, and replacement relating to warranty claims recognized as valid are borne by GASPA MACCHINE.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Equal treatment:<\/strong> all customers, regardless of their country of residence, the purchase amount, or the number of orders placed, receive the same level of assistance and respect in complaint procedures.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Confidentiality:<\/strong> personal and commercial information shared as part of a complaint is treated with the utmost confidentiality and is not disclosed to third parties unless strictly necessary for the purpose of resolving the dispute.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Good faith in ADR procedures:<\/strong> we participate in good faith in any mediation or ADR procedure initiated against us and do not use dilatory or obstructionist tactics.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Continuous improvement:<\/strong> every complaint received is analyzed as an opportunity for improvement. Customer feedback, even if negative, is valuable for improving the quality of our products, our descriptions, and our services. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-tool\"><\/i> Pre-delivery inspection and documentation of condition<\/div>\r\n <p>To ensure maximum transparency on the condition of the machines sold, GASPA MACCHINE carries out a <strong>pre-delivery technical inspection<\/strong> on every machine before shipping. The condition of the machine at the time of shipping is documented with photographs and\/or videos, which can be provided to the customer upon request. This allows us to distinguish with certainty any damage pre-existing the shipment from damage occurred during transport or in post-delivery use. <\/p>\r\n\r\n <div class=\"gm-box gm-box-green\">\r\n <i class=\"ti ti-circle-check\"><\/i>\r\n <p><strong>Guarantee of fairness:<\/strong> GASPA MACCHINE will never shift onto customers the responsibility for problems caused by production defects, errors in descriptions, or damage occurred during transport organized by us. Our willingness to find fair and rapid solutions is not an extraordinary concession, but an ordinary and constant commitment to all our customers. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s15\" class=\"gm-contact gm-reveal\">\r\n <h3>Complaint Assistance \u2013 Contact Us<\/h3>\r\n <p>Our team is at your complete disposal to receive complaints, answer questions about the dispute resolution procedure, or for any other need relating to your purchase. Do not hesitate to contact us: we are here to help. <\/p>\r\n <div class=\"gm-contact-grid\">\r\n <a href=\"mailto:info@gaspa-macchine.com\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-mail\"><\/i>\r\n info@gaspa-macchine.com\r\n <\/a>\r\n <a href=\"tel:+393773901146\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-phone\"><\/i>\r\n +39 377 390 1146\r\n <\/a>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-clock\"><\/i>\r\n Mon\u2013Sat, 09:00\u201318:00 CET\r\n <\/span>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-map-pin\"><\/i>\r\n Z.I. Predda Niedda Str. 30, 07100 Sassari (SS)\r\n <\/span> \r\n <\/div>\r\n <a href=\"https:\/\/gaspa-macchine.com\/en\/contact-us\/\" class=\"gm-btn\">\r\n <i class=\"ti ti-send\"><\/i>\r\n Contact Us Now\r\n <\/a>\r\n <\/div>\r\n\r\n<\/div>\r\n\r\n<script>\r\n(function(){\r\n var reveals = document.querySelectorAll('.gm-reveal');\r\n if (!reveals.length) return;\r\n var io = new IntersectionObserver(function(entries){\r\n entries.forEach(function(e){\r\n if (e.isIntersecting) { e.target.classList.add('visible'); io.unobserve(e.target); }\r\n });\r\n }, { threshold: 0.07 });\r\n reveals.forEach(function(el){ io.observe(el); });\r\n})();\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints and Dispute Resolution \u2013 GASPA MACCHINE GASPA MACCHINE Complaints and Dispute Resolution Your satisfaction is our top priority. This page clearly and transparently outlines the procedures for filing a complaint, your legal rights, amicable resolution methods, and the available remedies in all countries to which we ship. Last updated: June 12, 2026 Effective date: June 12, 2026 Italy \u2013 Shipping to 10 European Countries Table of Contents Who We Are and Scope of Application How to File a Complaint \u2013 Official Procedure Response Time Commitments Amicable Resolution Available Remedies in Case of Dispute Right of Withdrawal and Refund European ODR Platform Alternative Dispute Resolution (ADR) ADR Bodies and Consumer Protection Authorities by Country Civil and Commercial Mediation in Italy Competent Jurisdiction and Applicable Law B2B Disputes \u2013 Professionals and Businesses Reference Legislation Our Commitments to Customers Contact and Support Section 1 Who We Are and Scope of Application This Complaints and Dispute Resolution Policy is issued by GASPA S.R.L MACCHINE, trading as GASPA MACCHINE, with registered and operational office at Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy, VAT number IT 03006910909, ATECO code 47.52.40. GASPA MACCHINE is a dealership specializing in the online and distance sale of new and used agricultural and construction machinery. Our catalog includes: agricultural tractors, mini-excavators, earthmoving machinery, tandem compaction rollers, telescopic handlers (telehandlers), wheel loaders, and other construction equipment from JCB and other leading manufacturers. All purchases are made through the official e-commerce website gaspa-macchine.com, managed via the WooCommerce platform on WordPress. This policy applies to all purchases made through our website and governs customer rights in the event of a complaint, dispute, or controversy relating to an order, delivery, the condition of a machine, a refund, or any other aspect of the commercial relationship with GASPA MACCHINE. We operate with deliveries to 10 European countries: Italy Austria Finland France Germany Netherlands Poland Romania Spain Switzerland This policy complies with Legislative Decree No. 206\/2005 (Consumer Code), Legislative Decree No. 130\/2015 (transposing EU Directive 2013\/11 on ADR for consumers), EU Regulation No. 524\/2013 on online dispute resolution (ODR), as well as consumer protection regulations in force in each destination country. The most favorable provisions for the consumer under the law of the purchaser’s country of residence always apply in priority over these general terms and conditions. Important note: this policy applies to both private consumers (individuals purchasing outside any commercial, craft, or professional activity) and professionals and businesses. Certain rights, particularly those related to withdrawal and ADR, are reserved for private consumers under current European and Italian legislation. Relevant sections clearly specify when they apply only to one of the two categories. Section 2 How to File a Complaint \u2013 Official Procedure GASPA MACCHINE has established a clear and accessible internal procedure for handling any complaint. We invite you to follow the steps outlined below to ensure that your complaint is registered, reviewed, and resolved as quickly as possible. No pre-printed form is required: a written communication via email or a phone call is sufficient to initiate the process. Step 1 \u2013 Contact GASPA MACCHINE customer service Send a written communication to info@gaspa-macchine.com or call us at +39 377 390 1146 (Monday\u2013Saturday, 09:00\u201318:00 CET). For faster processing of your complaint, we recommend using written communication via email so that you have a record of all correspondence. Step 2 \u2013 Provide details of your complaint Your communication must include: (a) the order number or purchase reference; (b) the name and model of the machine purchased; (c) a precise and detailed description of the problem encountered; (d) the date on which the problem occurred or was discovered; (e) the type of solution you are requesting (refund, repair, replacement, price reduction, or other). The more complete the information provided, the faster our response will be. Step 3 \u2013 Attach supporting documentation To facilitate verification of the complaint, we ask you to attach, where available: photographs or videos documenting the defect or damage; a copy of the purchase invoice or order confirmation; the transport document signed at the time of delivery; any previous communications with our customer service regarding the same issue. In the case of delivery damage, it is essential that the defect was noted on the transport document at the time of receipt, before signing to the carrier. Step 4 \u2013 Receive the complaint reference number Within 2 working days of receiving your communication, we will send you written confirmation containing the internal complaint reference number (support ticket), the name of the person handling the case, and the indicative timeframe for resolution. Keep this reference number for any subsequent communications. Step 5 \u2013 Investigation and evaluation of the complaint Our technical and commercial team will review the documentation provided within 5 working days of receiving the complete file. During this phase, we may contact you to request additional information, supplementary photographic documentation, or to arrange a remote inspection via video call with our specialized technician, if the problem requires it. Step 6 \u2013 Communication of the proposed solution At the end of the investigation, we will communicate in writing the outcome of the evaluation and the proposed solution (repair, replacement, price reduction, refund, or other measure). In the event of partial acceptance or rejection of the complaint, we will provide a detailed and clear explanation. You will then have the option to accept the proposed solution or proceed with the alternative remedies described in subsequent sections of this policy. Attention \u2013 Delivery damage: if the machine shows visible damage at the time of delivery, it is essential to note the complaint on the transport document before signing and photograph the damage immediately. Subsequently, contact GASPA MACCHINE within 3 working days of delivery. Failure to promptly report transport damage may compromise the possibility of recourse against the carrier. Confidentiality of communications: all information and documents provided as part of the complaint procedure are processed in full compliance with EU Regulation 2016\/679 (GDPR) and the privacy policy available at gaspa-macchine.com\/informativa-sulla-privacy\/. 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This page clearly and transparently outlines the procedures for filing a complaint, your legal rights, amicable resolution methods, and the available remedies in all countries to which we ship. Last updated: June 12, 2026 Effective date:…","_links":{"self":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages\/39727","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/comments?post=39727"}],"version-history":[{"count":3,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages\/39727\/revisions"}],"predecessor-version":[{"id":41081,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages\/39727\/revisions\/41081"}],"wp:attachment":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/media?parent=39727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\nComplaints and Dispute Resolution \u2013 GASPA MACCHINE<\/title>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\" \/>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin \/>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;500;600;700;800&family=Sora:wght@400;600;700;800&display=swap\" rel=\"stylesheet\" \/>\r\n<link rel=\"stylesheet\" href=\"https:\/\/cdn.jsdelivr.net\/npm\/@tabler\/icons-webfont@latest\/tabler-icons.min.css\" \/>\r\n\r\n<style>\r\n *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\r\n\r\n :root {\r\n --navy: #0b1442;\r\n --blue-deep: #0f2080;\r\n --blue-mid: #1a3ec2;\r\n --blue-bright: #2563eb;\r\n --blue-light: #3b82f6;\r\n --blue-glow: #60a5fa;\r\n --white: #ffffff;\r\n --off-white: #f0f4ff;\r\n --glass: rgba(255,255,255,0.07);\r\n --glass-border:rgba(255,255,255,0.15);\r\n --glass-hover: rgba(255,255,255,0.13);\r\n --text-muted: rgba(255,255,255,0.70);\r\n --text-dim: rgba(255,255,255,0.50);\r\n --accent: #60a5fa;\r\n --accent-gold: #fbbf24;\r\n --font-display:'Sora', sans-serif;\r\n --font-body: 'Inter', sans-serif;\r\n --radius-card: 18px;\r\n --radius-pill: 999px;\r\n --transition: 0.30s cubic-bezier(0.4, 0, 0.2, 1);\r\n }\r\n\r\n body {\r\n font-family: var(--font-body);\r\n background: linear-gradient(160deg, var(--navy) 0%, var(--blue-deep) 35%, var(--blue-mid) 70%, #1a50d8 100%);\r\n background-attachment: fixed;\r\n color: var(--white);\r\n line-height: 1.7;\r\n min-height: 100vh;\r\n -webkit-font-smoothing: antialiased;\r\n }\r\n\r\n \/* \u2500\u2500 Page wrapper \u2500\u2500 *\/\r\n .gm-warranty {\r\n max-width: 1100px;\r\n margin: 0 auto;\r\n padding: 56px 24px 80px;\r\n }\r\n\r\n \/* \u2500\u2500 Hero header \u2500\u2500 *\/\r\n .gm-hero {\r\n text-align: center;\r\n padding: 64px 32px 56px;\r\n position: relative;\r\n }\r\n .gm-hero::before {\r\n content: '';\r\n position: absolute; inset: 0;\r\n border-radius: 28px;\r\n background: radial-gradient(ellipse at 50% 0%, rgba(37,99,235,0.35) 0%, transparent 70%);\r\n pointer-events: none;\r\n }\r\n .gm-hero-badge {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: rgba(96,165,250,0.18);\r\n border: 1px solid rgba(96,165,250,0.35);\r\n border-radius: var(--radius-pill);\r\n padding: 6px 20px;\r\n font-size: 12px; font-weight: 600; letter-spacing: 0.12em;\r\n text-transform: uppercase; color: var(--blue-glow);\r\n margin-bottom: 28px;\r\n }\r\n .gm-hero h1 {\r\n font-family: var(--font-display);\r\n font-size: clamp(2rem, 5vw, 3.2rem);\r\n font-weight: 800; line-height: 1.15;\r\n color: var(--white);\r\n margin-bottom: 18px;\r\n }\r\n .gm-hero h1 span { color: var(--blue-glow); }\r\n .gm-hero-sub {\r\n font-size: 16px; color: var(--text-muted); max-width: 680px; margin: 0 auto 32px;\r\n }\r\n .gm-meta-row {\r\n display: flex; flex-wrap: wrap; gap: 12px; justify-content: center; margin-bottom: 16px;\r\n }\r\n .gm-meta-chip {\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 6px 16px;\r\n font-size: 13px; color: var(--text-muted);\r\n transition: var(--transition);\r\n }\r\n .gm-meta-chip:hover { background: var(--glass-hover); color: var(--white); }\r\n .gm-meta-chip i { color: var(--accent); }\r\n .gm-divider {\r\n width: 72px; height: 3px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 99px; margin: 32px auto 0;\r\n }\r\n\r\n \/* \u2500\u2500 Table of contents \u2500\u2500 *\/\r\n .gm-toc {\r\n background: var(--glass);\r\n border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card);\r\n padding: 32px 36px;\r\n margin-bottom: 48px;\r\n transition: var(--transition);\r\n }\r\n .gm-toc:hover { background: var(--glass-hover); }\r\n .gm-toc-title {\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700;\r\n text-transform: uppercase; letter-spacing: 0.1em;\r\n color: var(--accent); margin-bottom: 20px;\r\n display: flex; align-items: center; gap: 10px;\r\n }\r\n .gm-toc ol {\r\n display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 6px 24px;\r\n padding-left: 0; list-style: none; counter-reset: toc;\r\n }\r\n .gm-toc ol li { counter-increment: toc; }\r\n .gm-toc ol li a {\r\n display: flex; align-items: center; gap: 8px;\r\n color: var(--text-muted); text-decoration: none;\r\n font-size: 14px; padding: 4px 0;\r\n transition: var(--transition);\r\n }\r\n .gm-toc ol li a::before {\r\n content: counter(toc, decimal-leading-zero);\r\n font-size: 11px; font-weight: 700; color: var(--blue-glow);\r\n min-width: 24px;\r\n }\r\n .gm-toc ol li a:hover { color: var(--white); padding-left: 4px; }\r\n\r\n \/* \u2500\u2500 Section card \u2500\u2500 *\/\r\n .gm-section {\r\n background: var(--glass);\r\n border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card);\r\n padding: 40px 44px;\r\n margin-bottom: 28px;\r\n transition: background var(--transition), border-color var(--transition), transform var(--transition), box-shadow var(--transition);\r\n position: relative; overflow: hidden;\r\n }\r\n .gm-section::before {\r\n content: '';\r\n position: absolute; top: 0; left: 0; right: 0; height: 2px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow), transparent);\r\n opacity: 0; transition: opacity var(--transition);\r\n }\r\n .gm-section:hover {\r\n background: var(--glass-hover);\r\n border-color: rgba(96,165,250,0.30);\r\n transform: translateY(-2px);\r\n box-shadow: 0 20px 60px rgba(0,0,0,0.25);\r\n }\r\n .gm-section:hover::before { opacity: 1; }\r\n\r\n .gm-section-header {\r\n display: flex; align-items: flex-start; gap: 16px;\r\n margin-bottom: 28px;\r\n }\r\n .gm-section-icon {\r\n width: 52px; height: 52px; flex-shrink: 0;\r\n background: linear-gradient(135deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 14px; display: flex; align-items: center; justify-content: center;\r\n font-size: 24px; color: var(--white);\r\n box-shadow: 0 8px 24px rgba(37,99,235,0.40);\r\n transition: transform var(--transition), box-shadow var(--transition);\r\n }\r\n .gm-section:hover .gm-section-icon {\r\n transform: scale(1.08) rotate(-4deg);\r\n box-shadow: 0 12px 32px rgba(37,99,235,0.55);\r\n }\r\n .gm-section-title {\r\n font-family: var(--font-display);\r\n font-size: 1.25rem; font-weight: 700; color: var(--white);\r\n line-height: 1.2;\r\n }\r\n .gm-section-title small {\r\n display: block; font-size: 12px; font-weight: 500;\r\n color: var(--accent); letter-spacing: 0.08em; text-transform: uppercase; margin-bottom: 4px;\r\n }\r\n\r\n \/* \u2500\u2500 Typography \u2500\u2500 *\/\r\n .gm-section p { font-size: 15px; color: var(--text-muted); margin-bottom: 16px; }\r\n .gm-section p:last-child { margin-bottom: 0; }\r\n .gm-section strong { color: var(--white); font-weight: 600; }\r\n .gm-section a { color: var(--accent); text-decoration: none; }\r\n .gm-section a:hover { text-decoration: underline; }\r\n\r\n \/* \u2500\u2500 Sub-heading \u2500\u2500 *\/\r\n .gm-sub {\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700;\r\n color: var(--white); margin: 28px 0 12px;\r\n display: flex; align-items: center; gap: 8px;\r\n }\r\n .gm-sub i { color: var(--accent); font-size: 17px; }\r\n .gm-sub:first-of-type { margin-top: 8px; }\r\n\r\n \/* \u2500\u2500 Lists \u2500\u2500 *\/\r\n .gm-list {\r\n list-style: none; padding: 0; margin: 0 0 16px;\r\n }\r\n .gm-list li {\r\n display: flex; align-items: flex-start; gap: 10px;\r\n font-size: 15px; color: var(--text-muted);\r\n padding: 8px 0; border-bottom: 1px solid rgba(255,255,255,0.06);\r\n transition: var(--transition);\r\n }\r\n .gm-list li:last-child { border-bottom: none; }\r\n .gm-list li:hover { color: var(--white); padding-left: 4px; }\r\n .gm-list li i { color: var(--accent); font-size: 16px; margin-top: 2px; flex-shrink: 0; }\r\n .gm-list-x li i { color: #f87171; }\r\n .gm-list-warn li i { color: var(--accent-gold); }\r\n\r\n \/* \u2500\u2500 Country table \u2500\u2500 *\/\r\n .gm-table-wrap {\r\n overflow-x: auto; border-radius: 14px;\r\n border: 1px solid var(--glass-border);\r\n margin: 20px 0;\r\n }\r\n .gm-table {\r\n width: 100%; border-collapse: collapse;\r\n font-size: 14px;\r\n }\r\n .gm-table thead tr {\r\n background: linear-gradient(90deg, rgba(37,99,235,0.50), rgba(96,165,250,0.25));\r\n }\r\n .gm-table th {\r\n padding: 14px 18px; text-align: left;\r\n font-family: var(--font-display); font-size: 12px;\r\n font-weight: 700; letter-spacing: 0.08em;\r\n text-transform: uppercase; color: var(--blue-glow);\r\n white-space: nowrap;\r\n }\r\n .gm-table td {\r\n padding: 13px 18px; color: var(--text-muted);\r\n border-top: 1px solid rgba(255,255,255,0.06);\r\n vertical-align: top;\r\n transition: var(--transition);\r\n }\r\n .gm-table tr:hover td { background: rgba(255,255,255,0.05); color: var(--white); }\r\n .gm-table td strong { color: var(--white); }\r\n .gm-table td .flag { font-size: 18px; margin-right: 6px; }\r\n .gm-table td a { color: var(--accent); text-decoration: none; }\r\n .gm-table td a:hover { text-decoration: underline; }\r\n\r\n \/* \u2500\u2500 Info box \u2500\u2500 *\/\r\n .gm-box {\r\n border-radius: 14px; padding: 20px 24px; margin: 20px 0;\r\n display: flex; align-items: flex-start; gap: 14px;\r\n font-size: 14px;\r\n transition: var(--transition);\r\n }\r\n .gm-box:hover { transform: translateX(4px); }\r\n .gm-box-blue {\r\n background: rgba(37,99,235,0.18);\r\n border: 1px solid rgba(96,165,250,0.30);\r\n }\r\n .gm-box-gold {\r\n background: rgba(251,191,36,0.12);\r\n border: 1px solid rgba(251,191,36,0.30);\r\n }\r\n .gm-box-red {\r\n background: rgba(248,113,113,0.10);\r\n border: 1px solid rgba(248,113,113,0.25);\r\n }\r\n .gm-box-green {\r\n background: rgba(52,211,153,0.10);\r\n border: 1px solid rgba(52,211,153,0.25);\r\n }\r\n .gm-box i { font-size: 22px; flex-shrink: 0; margin-top: 1px; }\r\n .gm-box-blue i { color: var(--blue-glow); }\r\n .gm-box-gold i { color: var(--accent-gold); }\r\n .gm-box-red i { color: #f87171; }\r\n .gm-box-green i{ color: #34d399; }\r\n .gm-box p { margin: 0; color: var(--text-muted); line-height: 1.6; }\r\n .gm-box p strong { color: var(--white); }\r\n .gm-box a { color: var(--accent); }\r\n\r\n \/* \u2500\u2500 Timeline \u2500\u2500 *\/\r\n .gm-timeline { padding: 0; list-style: none; margin: 12px 0; }\r\n .gm-timeline li {\r\n display: flex; gap: 18px;\r\n padding-bottom: 24px;\r\n position: relative;\r\n transition: var(--transition);\r\n }\r\n .gm-timeline li:hover { padding-left: 6px; }\r\n .gm-timeline li::before {\r\n content: '';\r\n position: absolute; left: 19px; top: 40px; bottom: 0;\r\n width: 1px; background: var(--glass-border);\r\n }\r\n .gm-timeline li:last-child::before { display: none; }\r\n .gm-timeline-dot {\r\n width: 40px; height: 40px; flex-shrink: 0;\r\n background: rgba(37,99,235,0.30); border: 1px solid var(--blue-bright);\r\n border-radius: 50%; display: flex; align-items: center; justify-content: center;\r\n font-size: 16px; color: var(--accent);\r\n transition: var(--transition);\r\n }\r\n .gm-timeline li:hover .gm-timeline-dot {\r\n background: var(--blue-bright); color: var(--white);\r\n }\r\n .gm-timeline-body { padding-top: 8px; }\r\n .gm-timeline-body strong { display: block; font-size: 15px; color: var(--white); margin-bottom: 4px; }\r\n .gm-timeline-body span { font-size: 14px; color: var(--text-muted); }\r\n .gm-timeline-body span a { color: var(--accent); }\r\n\r\n \/* \u2500\u2500 Stat row \u2500\u2500 *\/\r\n .gm-stat-row {\r\n display: grid; grid-template-columns: repeat(auto-fit, minmax(180px,1fr));\r\n gap: 16px; margin: 24px 0;\r\n }\r\n .gm-stat-card {\r\n background: rgba(37,99,235,0.15);\r\n border: 1px solid rgba(96,165,250,0.22);\r\n border-radius: 14px; padding: 22px 18px; text-align: center;\r\n transition: var(--transition);\r\n }\r\n .gm-stat-card:hover {\r\n background: rgba(37,99,235,0.28);\r\n border-color: rgba(96,165,250,0.45);\r\n transform: translateY(-3px);\r\n box-shadow: 0 12px 32px rgba(0,0,0,0.20);\r\n }\r\n .gm-stat-card .stat-num {\r\n font-family: var(--font-display); font-size: 2rem; font-weight: 800;\r\n color: var(--blue-glow); line-height: 1;\r\n }\r\n .gm-stat-card .stat-label {\r\n font-size: 13px; color: var(--text-muted); margin-top: 6px;\r\n }\r\n .gm-stat-card i { font-size: 26px; color: var(--accent); margin-bottom: 8px; display: block; }\r\n\r\n \/* \u2500\u2500 Contact strip \u2500\u2500 *\/\r\n .gm-contact {\r\n background: linear-gradient(135deg, rgba(37,99,235,0.35), rgba(15,32,128,0.50));\r\n border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-card);\r\n padding: 44px; text-align: center;\r\n margin-top: 40px;\r\n transition: var(--transition);\r\n }\r\n .gm-contact:hover { border-color: rgba(96,165,250,0.55); box-shadow: 0 24px 64px rgba(0,0,0,0.30); }\r\n .gm-contact h3 {\r\n font-family: var(--font-display);\r\n font-size: 1.5rem; font-weight: 800;\r\n color: var(--white); margin-bottom: 10px;\r\n }\r\n .gm-contact p { font-size: 15px; color: var(--text-muted); margin-bottom: 28px; }\r\n .gm-contact-grid {\r\n display: flex; flex-wrap: wrap; gap: 14px; justify-content: center; margin-bottom: 28px;\r\n }\r\n .gm-contact-item {\r\n display: flex; align-items: center; gap: 10px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 10px 22px;\r\n font-size: 14px; color: var(--white); text-decoration: none;\r\n transition: var(--transition);\r\n }\r\n .gm-contact-item:hover { background: rgba(37,99,235,0.40); border-color: var(--blue-glow); transform: translateY(-2px); }\r\n .gm-contact-item i { color: var(--accent); font-size: 18px; }\r\n .gm-btn {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: var(--white); color: var(--navy);\r\n border-radius: var(--radius-pill); padding: 14px 36px;\r\n font-family: var(--font-display); font-size: 15px; font-weight: 700;\r\n letter-spacing: 0.04em; text-decoration: none;\r\n transition: var(--transition);\r\n box-shadow: 0 8px 24px rgba(0,0,0,0.25);\r\n }\r\n .gm-btn:hover { background: var(--off-white); transform: translateY(-3px); box-shadow: 0 16px 40px rgba(0,0,0,0.30); }\r\n .gm-btn i { font-size: 18px; }\r\n\r\n \/* \u2500\u2500 Badge pills \u2500\u2500 *\/\r\n .gm-pill-row { display: flex; flex-wrap: wrap; gap: 8px; margin: 14px 0; }\r\n .gm-pill {\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: rgba(37,99,235,0.22); border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-pill); padding: 5px 14px;\r\n font-size: 13px; color: var(--blue-glow); font-weight: 500;\r\n transition: var(--transition);\r\n }\r\n .gm-pill:hover { background: rgba(37,99,235,0.38); color: var(--white); }\r\n\r\n \/* \u2500\u2500 Responsive \u2500\u2500 *\/\r\n @media (max-width: 720px) {\r\n .gm-section { padding: 28px 22px; }\r\n .gm-hero { padding: 40px 16px 36px; }\r\n .gm-contact { padding: 32px 22px; }\r\n .gm-toc { padding: 24px 20px; }\r\n .gm-stat-row { grid-template-columns: repeat(2, 1fr); }\r\n }\r\n @media (max-width: 480px) {\r\n .gm-stat-row { grid-template-columns: 1fr 1fr; }\r\n }\r\n\r\n \/* \u2500\u2500 Scroll reveal \u2500\u2500 *\/\r\n .gm-reveal { opacity: 0; transform: translateY(24px); transition: opacity 0.55s ease, transform 0.55s ease; }\r\n .gm-reveal.visible { opacity: 1; transform: translateY(0); }\r\n<\/style>\r\n\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"gm-warranty\">\r\n\r\n \r\n <div class=\"gm-hero gm-reveal\">\r\n <div class=\"gm-hero-badge\">\r\n <i class=\"ti ti-message-report\"><\/i>\r\n GASPA MACCHINE\r\n <\/div>\r\n <h1>Complaints and <span>Dispute Resolution<\/span><\/h1>\r\n <p class=\"gm-hero-sub\">\r\n Your satisfaction is our top priority. This page clearly and transparently outlines the procedures for filing a complaint, your legal rights, amicable resolution methods, and the available remedies in all countries to which we ship. \r\n <\/p>\r\n <div class=\"gm-meta-row\">\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar\"><\/i> Last updated: June 12, 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar-check\"><\/i> Effective date: June 12, 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-map-pin\"><\/i> Italy \u2013 Shipping to 10 European Countries<\/span>\r\n <\/div>\r\n <div class=\"gm-divider\"><\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"gm-toc gm-reveal\">\r\n <div class=\"gm-toc-title\"><i class=\"ti ti-list\"><\/i> Table of Contents<\/div>\r\n <ol>\r\n <li><a href=\"#s1\">Who We Are and Scope of Application<\/a><\/li>\r\n <li><a href=\"#s2\">How to File a Complaint \u2013 Official Procedure<\/a><\/li>\r\n <li><a href=\"#s3\">Response Time Commitments<\/a><\/li>\r\n <li><a href=\"#s4\">Amicable Resolution<\/a><\/li>\r\n <li><a href=\"#s5\">Available Remedies in Case of Dispute<\/a><\/li>\r\n <li><a href=\"#s6\">Right of Withdrawal and Refund<\/a><\/li>\r\n <li><a href=\"#s7\">European ODR Platform<\/a><\/li>\r\n <li><a href=\"#s8\">Alternative Dispute Resolution (ADR)<\/a><\/li>\r\n <li><a href=\"#s9\">ADR Bodies and Consumer Protection Authorities by Country<\/a><\/li>\r\n <li><a href=\"#s10\">Civil and Commercial Mediation in Italy<\/a><\/li>\r\n <li><a href=\"#s11\">Competent Jurisdiction and Applicable Law<\/a><\/li>\r\n <li><a href=\"#s12\">B2B Disputes \u2013 Professionals and Businesses<\/a><\/li>\r\n <li><a href=\"#s13\">Reference Legislation<\/a><\/li>\r\n <li><a href=\"#s14\">Our Commitments to Customers<\/a><\/li>\r\n <li><a href=\"#s15\">Contact and Support<\/a><\/li>\r\n <\/ol>\r\n <\/div>\r\n\r\n \r\n <div id=\"s1\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-building-store\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 1<\/small>\r\n Who We Are and Scope of Application\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>This Complaints and Dispute Resolution Policy is issued by <strong>GASPA S.R.L MACCHINE<\/strong>, trading as <strong>GASPA MACCHINE<\/strong>, with registered and operational office at <strong>Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy<\/strong>, VAT number <strong>IT 03006910909<\/strong>, ATECO code 47.52.40.<\/p>\r\n\r\n <p>GASPA MACCHINE is a dealership specializing in the online and distance sale of <strong>new and used agricultural and construction machinery<\/strong>. Our catalog includes: agricultural tractors, mini-excavators, earthmoving machinery, tandem compaction rollers, telescopic handlers (telehandlers), wheel loaders, and other construction equipment from JCB and other leading manufacturers. All purchases are made through the official e-commerce website <strong><a href=\"https:\/\/gaspa-macchine.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com<\/a><\/strong>, managed via the WooCommerce platform on WordPress. <\/p>\r\n\r\n <p>This policy applies to all purchases made through our website and governs customer rights in the event of a complaint, dispute, or controversy relating to an order, delivery, the condition of a machine, a refund, or any other aspect of the commercial relationship with GASPA MACCHINE. We operate with deliveries to 10 European countries: <\/p>\r\n\r\n <div class=\"gm-pill-row\">\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Italy<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Austria<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Finland<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> France<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Germany<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Netherlands<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Poland<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Romania<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Spain<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Switzerland<\/span>\r\n <\/div>\r\n\r\n <p>This policy complies with <strong>Legislative Decree No. 206\/2005 (Consumer Code)<\/strong>, <strong>Legislative Decree No. 130\/2015<\/strong> (transposing EU Directive 2013\/11 on ADR for consumers), <strong>EU Regulation No. 524\/2013<\/strong> on online dispute resolution (ODR), as well as consumer protection regulations in force in each destination country. The most favorable provisions for the consumer under the law of the purchaser's country of residence always apply in priority over these general terms and conditions. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Important note:<\/strong> this policy applies to both <strong>private consumers<\/strong> (individuals purchasing outside any commercial, craft, or professional activity) and <strong>professionals and businesses<\/strong>. Certain rights, particularly those related to withdrawal and ADR, are reserved for private consumers under current European and Italian legislation. Relevant sections clearly specify when they apply only to one of the two categories. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s2\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-file-report\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 2<\/small>\r\n How to File a Complaint \u2013 Official Procedure\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE has established a clear and accessible internal procedure for handling any complaint. We invite you to follow the steps outlined below to ensure that your complaint is registered, reviewed, and resolved as quickly as possible. No pre-printed form is required: a written communication via email or a phone call is sufficient to initiate the process. <\/p>\r\n\r\n <ol class=\"gm-timeline\">\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-mail\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Step 1 \u2013 Contact GASPA MACCHINE customer service<\/strong>\r\n <span>Send a written communication to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> or call us at <a href=\"tel:+393773901146\">+39 377 390 1146<\/a> (Monday\u2013Saturday, 09:00\u201318:00 CET). For faster processing of your complaint, we recommend using written communication via email so that you have a record of all correspondence.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-clipboard-list\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Step 2 \u2013 Provide details of your complaint<\/strong>\r\n <span>Your communication must include: <strong>(a)<\/strong> the order number or purchase reference; <strong>(b)<\/strong> the name and model of the machine purchased; <strong>(c)<\/strong> a precise and detailed description of the problem encountered; <strong>(d)<\/strong> the date on which the problem occurred or was discovered; <strong>(e)<\/strong> the type of solution you are requesting (refund, repair, replacement, price reduction, or other). The more complete the information provided, the faster our response will be.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-camera\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Step 3 \u2013 Attach supporting documentation<\/strong>\r\n <span>To facilitate verification of the complaint, we ask you to attach, where available: photographs or videos documenting the defect or damage; a copy of the purchase invoice or order confirmation; the transport document signed at the time of delivery; any previous communications with our customer service regarding the same issue. In the case of delivery damage, it is essential that the defect was noted on the transport document at the time of receipt, before signing to the carrier.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-search\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Step 4 \u2013 Receive the complaint reference number<\/strong>\r\n <span>Within <strong>2 working days<\/strong> of receiving your communication, we will send you written confirmation containing the internal complaint reference number (support ticket), the name of the person handling the case, and the indicative timeframe for resolution. Keep this reference number for any subsequent communications.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-eye\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Step 5 \u2013 Investigation and evaluation of the complaint<\/strong>\r\n <span>Our technical and commercial team will review the documentation provided within <strong>5 working days<\/strong> of receiving the complete file. During this phase, we may contact you to request additional information, supplementary photographic documentation, or to arrange a remote inspection via video call with our specialized technician, if the problem requires it.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-check\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Step 6 \u2013 Communication of the proposed solution<\/strong>\r\n <span>At the end of the investigation, we will communicate in writing the outcome of the evaluation and the proposed solution (repair, replacement, price reduction, refund, or other measure). In the event of partial acceptance or rejection of the complaint, we will provide a detailed and clear explanation. You will then have the option to accept the proposed solution or proceed with the alternative remedies described in subsequent sections of this policy.<\/span>\r\n <\/div>\r\n <\/li>\r\n <\/ol>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Attention \u2013 Delivery damage:<\/strong> if the machine shows visible damage at the time of delivery, it is essential to note the complaint <strong>on the transport document before signing<\/strong> and photograph the damage immediately. Subsequently, contact GASPA MACCHINE within <strong>3 working days<\/strong> of delivery. Failure to promptly report transport damage may compromise the possibility of recourse against the carrier. <\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-lock\"><\/i>\r\n <p><strong>Confidentiality of communications:<\/strong> all information and documents provided as part of the complaint procedure are processed in full compliance with <strong>EU Regulation 2016\/679 (GDPR)<\/strong> and the <strong>privacy policy<\/strong> available at <a href=\"https:\/\/gaspa-macchine.com\/informativa-sulla-privacy\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com\/informativa-sulla-privacy\/<\/a>. Your personal information will not be shared with third parties, except in cases strictly necessary for complaint resolution (for example, the carrier or manufacturer). <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s3\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-clock\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 3<\/small>\r\n Response Time Commitments\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE formally commits to respecting the following response times for all complaints received through official channels. These commitments apply during working days (Monday\u2013Saturday, excluding Italian public holidays) and run from the time of receipt of the complete complaint communication. <\/p>\r\n\r\n <div class=\"gm-stat-row\">\r\n <div class=\"gm-stat-card\">\r\n <i class=\"ti ti-send\"><\/i>\r\n <div class=\"stat-num\">2<\/div>\r\n <div class=\"stat-label\">Working days for complaint receipt confirmation<\/div>\r\n <\/div>\r\n <div class=\"gm-stat-card\">\r\n <i class=\"ti ti-search\"><\/i>\r\n <div class=\"stat-num\">5<\/div>\r\n <div class=\"stat-label\">Working days for evaluation and investigation response<\/div>\r\n <\/div>\r\n <div class=\"gm-stat-card\">\r\n <i class=\"ti ti-check\"><\/i>\r\n <div class=\"stat-num\">15<\/div>\r\n <div class=\"stat-label\">Maximum working days for definitive solution proposal<\/div>\r\n <\/div>\r\n <div class=\"gm-stat-card\">\r\n <i class=\"ti ti-currency-euro\"><\/i>\r\n <div class=\"stat-num\">14<\/div>\r\n <div class=\"stat-label\">Calendar days for approved refund credit<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>If the complexity of the complaint requires evaluation times longer than those indicated (for example, for complaints requiring external technical assessments or involvement of the original manufacturer), we will promptly inform you of the updated expected timeframe, with written justification. In no case will the total response time from the complaint date to the solution proposal exceed <strong>30 calendar days<\/strong>, in accordance with the maximum term provided by Article 141-ter of Legislative Decree 206\/2005 (Consumer Code). <\/p>\r\n\r\n <div class=\"gm-box gm-box-green\">\r\n <i class=\"ti ti-circle-check\"><\/i>\r\n <p><strong>Our quality standard:<\/strong> GASPA MACCHINE is committed to handling every complaint with the utmost professionalism and transparency. Each case receives a unique reference number and is followed by a single dedicated commercial contact, so that you never have to repeat the same information to different representatives. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s4\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-handshake\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 4<\/small>\r\n Amicable Resolution\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Before resorting to any formal dispute resolution procedure (mediation, arbitration, ADR, ODR, or judicial recourse), we always invite you to contact us directly to explore an amicable and friendly solution. GASPA MACCHINE considers direct resolution the preferred route, in the mutual interest of both parties. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-message-circle\"><\/i> Why choose the amicable route first<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> It is the <strong>fastest<\/strong> solution: most complaints are resolved directly within a few working days, without waiting for formal procedure timelines.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> It is the <strong>most flexible<\/strong> solution: we can propose customized remedies that formal procedures do not always allow, such as future discounts, component replacements, priority technical assistance, or other accommodations.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> It is the <strong>most economical<\/strong> solution: it involves no additional costs or legal expenses for either party.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>It does not prejudice your rights<\/strong>: attempting an amicable resolution does not cause you to lose the right to subsequently resort to formal ADR\/ODR procedures or the courts, should the friendly resolution not succeed.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-target\"><\/i> How to initiate direct negotiation<\/div>\r\n <p>To initiate an amicable resolution, simply contact us through one of the following channels, clearly describing the problem and indicating your order number and desired solution:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-mail\"><\/i> <strong>Email:<\/strong> <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> \u2014 preferred channel for having a written record of all communication.<\/li>\r\n <li><i class=\"ti ti-phone\"><\/i> <strong>Phone:<\/strong> <a href=\"tel:+393773901146\">+39 377 390 1146<\/a> \u2014 available Monday\u2013Saturday, 09:00\u201318:00 CET.<\/li>\r\n <li><i class=\"ti ti-map-pin\"><\/i> <strong>Registered mail:<\/strong> Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy \u2014 for formal communications requiring paper documentation.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-calendar-time\"><\/i> What happens if no agreement is reached<\/div>\r\n <p>If within <strong>30 calendar days<\/strong> of initiating the amicable resolution attempt it has not been possible to reach a mutually satisfactory agreement, the customer has full right to proceed with alternative dispute resolution (ADR) procedures or the European ODR platform described in subsequent sections. Consumers resident in the European Union may at any time contact the ADR bodies in their country without this constituting a limitation on the right to bring the matter before the ordinary courts. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Pursuant to Article 141-bis of Legislative Decree 206\/2005 (Consumer Code):<\/strong> GASPA MACCHINE is required to inform consumers of the existence of ADR bodies and the ODR platform before any dispute is referred to such bodies. This policy fulfills this information obligation in a preventive and transparent manner. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s5\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-shield-check\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 5<\/small>\r\n Available Remedies in Case of Dispute\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>In the event of a complaint relating to a machine purchased from GASPA MACCHINE, the purchaser is entitled to the remedies provided by applicable law. The remedies are listed in the order of priority established by <strong>EU Directive 2019\/771<\/strong>, transposed in Italy by <strong>Legislative Decree 170\/2021<\/strong>. GASPA MACCHINE is committed to fully respecting this hierarchy. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-tools\"><\/i> 1. Repair of the defect (primary remedy)<\/div>\r\n <p>The first remedy provided by law is <strong>free repair<\/strong> of the machine or defective component, to be carried out within a reasonable time without causing significant inconvenience to the purchaser. The repair involves no cost to the customer for replaced parts, labor, and round-trip transport of the machine, where necessary. The period of time during which the machine is stopped for warranty repair <strong>is not counted<\/strong> for the purpose of calculating the remaining duration of the legal warranty. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-replace\"><\/i> 2. Replacement of the machine (secondary remedy)<\/div>\r\n <p>If repair is not possible, is excessively burdensome compared to replacement, or is not completed within a reasonable time, the purchaser may request <strong>replacement with an equivalent machine<\/strong>. The replacement machine must have technical characteristics and commercial value comparable to those of the machine originally purchased. The costs of delivering the replacement machine and returning the defective one are borne by GASPA MACCHINE. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-minus\"><\/i> 3. Proportional price reduction<\/div>\r\n <p>If neither repair nor replacement is practicable or accepted, or if the defect persists after a first repair attempt, the purchaser has the right to request a <strong>reduction in the price paid<\/strong> proportional to the decrease in value of the machine caused by the unresolved defect. The reduction is calculated in a transparent and documented manner. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-rotate-clockwise\"><\/i> 4. Contract termination and full refund<\/div>\r\n <p>The purchaser has the right to <strong>contract termination and full refund of the price paid<\/strong> when:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> The defect is so serious as to render the machine unusable for the purpose for which it was purchased.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> GASPA MACCHINE has not completed the repair or replacement within a reasonable time.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> A previous repair or replacement attempt has not resolved the defect and a further attempt is not possible or acceptable.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> GASPA MACCHINE has declared or it is evident that the defect cannot be remedied.<\/li>\r\n <\/ul>\r\n <p>In the event of contract termination, the return of the machine takes place at GASPA MACCHINE's expense (for recognized valid warranty claims), and the full refund of the price is credited using the same payment method used for the purchase within <strong>14 calendar days<\/strong> of receipt of the machine at our premises or proof of shipment.<\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Minor defects:<\/strong> pursuant to EU Directive 2019\/771, if the lack of conformity is of a minor nature and does not significantly affect the ordinary use of the machine, the purchaser is not entitled to contract termination. However, the purchaser retains full right to repair, replacement, or price reduction. If there are doubts about the assessment of the severity of the defect, we invite you to contact us for direct discussion. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s6\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-arrow-back-up\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 6<\/small>\r\n Right of Withdrawal and Refund\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>In addition to remedies for lack of conformity, private consumers purchasing from GASPA MACCHINE enjoy the <strong>right of withdrawal<\/strong> provided by European and Italian legislation on distance contracts. This right is distinct and independent from the legal warranty. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-calendar-minus\"><\/i> Time window for withdrawal<\/div>\r\n <p>The consumer has the right to withdraw from the purchase contract within <strong>14 calendar days<\/strong> from the date on which the machine was physically delivered and received, without having to provide any justification. This term is guaranteed by <strong>Legislative Decree 206\/2005, Articles 52\u201358<\/strong> (Consumer Code), which transposes <strong>EU Directive 2011\/83\/EU<\/strong> on consumer rights. <\/p>\r\n\r\n <p>GASPA MACCHINE offers a <strong>14-day<\/strong> return policy in compliance with legal requirements.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-file-check\"><\/i> Conditions for exercising the right of withdrawal<\/div>\r\n <p>To validly exercise the right of withdrawal, the returned machine must meet the following conditions:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Be in the same condition in which it was delivered, without modifications, unauthorized interventions, or deterioration not due to ordinary inspection.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Be accompanied by all accessories, technical documentation, keys, manuals, and equipment provided at the time of sale.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Be accompanied by the original invoice or a copy of the order confirmation.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Not have traveled more than <strong>100 km<\/strong> or accumulated more than <strong>50 hours of use<\/strong> for testing purposes. Use exceeding these limits constitutes actual use and not mere inspection, which may affect the refund. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-send\"><\/i> How to exercise withdrawal<\/div>\r\n <p>To exercise the right of withdrawal, simply send a clear and unequivocal written communication to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> <strong>within 14 days<\/strong> of delivery. No specific form is required, but the communication must indicate: the customer's name and surname, the order number, the machine purchased, and the intention to withdraw from the contract. Withdrawal is considered exercised in a timely manner if the communication is sent before the deadline expires, even if not yet received. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-currency-euro\"><\/i> Refund in case of withdrawal<\/div>\r\n <p>Following valid exercise of the right of withdrawal, GASPA MACCHINE refunds the entire purchase price paid within <strong>14 calendar days<\/strong> of receipt of the returned machine at our premises (Z.I. Predda Niedda Strada 30, 07100 Sassari) or the customer's communication that the machine has been shipped, if earlier. The refund is credited using the same payment method used for the original purchase, without applying fees. <\/p>\r\n\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-alert-triangle\" style=\"color: var(--accent-gold);\"><\/i> <strong>Return costs:<\/strong> the transport costs for returning the machine are borne by the customer, as indicated in our Returns and Refunds Policy. No restocking fees or penalties are applied. <\/li>\r\n <li><i class=\"ti ti-alert-triangle\" style=\"color: var(--accent-gold);\"><\/i> <strong>Decrease in value:<\/strong> GASPA MACCHINE reserves the right to deduct from the refund an amount corresponding to the decrease in value of the machine if it is significantly deteriorated or used beyond the permitted inspection limits, in a proportional and documented manner.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>For full details on the returns policy:<\/strong> consult our dedicated page <a href=\"https:\/\/gaspa-macchine.com\/resi-e-rimborsi\/\" target=\"_blank\" rel=\"noopener noreferrer\">Returns and Refunds<\/a>, where you will find all updated information on applicable conditions, procedures, and terms.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s7\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-world-www\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 7<\/small>\r\n European ODR Platform \u2013 Online Dispute Resolution\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Pursuant to <strong>EU Regulation No. 524\/2013<\/strong> of the European Parliament and of the Council on online dispute resolution (Online Dispute Resolution \u2013 ODR) and in compliance with the information obligation provided by <strong>Article 14 of the same Regulation<\/strong>, GASPA MACCHINE informs all consumers resident in the European Union of the existence of the European Commission's ODR platform.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-link\"><\/i> Access to the ODR platform<\/div>\r\n <p>The European ODR platform is a free online tool, managed directly by the European Commission, that allows EU consumers and traders to resolve disputes relating to online purchases in an out-of-court, fast, and low-cost manner. The platform is accessible at the following address: <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-external-link\"><\/i>\r\n <p style=\"font-size: 16px;\"><strong>European ODR Platform:<\/strong> <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"font-size: 16px; font-weight: 700;\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-mail\"><\/i> Email address for ODR disputes<\/div>\r\n <p>In accordance with the obligation under Article 14, paragraph 2, of EU Regulation 524\/2013, the <strong>reference email address of GASPA MACCHINE<\/strong> for disputes handled through the ODR platform is: <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-mail\"><\/i>\r\n <p style=\"font-size: 16px;\"><strong>ODR Email:<\/strong> <a href=\"mailto:info@gaspa-macchine.com\" style=\"font-size: 16px; font-weight: 700;\">info@gaspa-macchine.com<\/a><\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-question-mark\"><\/i> How the ODR platform works<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> The consumer accesses the ODR platform, completes the online complaint form, and submits it; the platform automatically transmits the complaint to the seller.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> The parties have <strong>30 days<\/strong> to agree on an alternative dispute resolution (ADR) body from those accredited by the platform.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Once the ADR body is chosen, the procedure takes place entirely online and generally concludes within <strong>90 days<\/strong>.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> The service is free or at very low cost for the consumer.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Participation in the ODR procedure does not prejudice the consumer's right to subsequently bring the matter before the ordinary courts.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Important:<\/strong> the ODR platform is available exclusively for consumers and traders resident or established in the <strong>European Union<\/strong>. Customers based in Switzerland, which is not an EU member country, cannot use this tool, but may contact the Swiss dispute resolution bodies indicated in Section 9 of this policy. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s8\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-scale\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 8<\/small>\r\n Alternative Dispute Resolution (ADR)\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p><strong>Alternative Dispute Resolution<\/strong> (ADR \u2013 Alternative Dispute Resolution) includes all out-of-court procedures that allow a dispute between consumer and seller to be resolved without resorting to the ordinary courts. In Italy and throughout the European Union, ADR is governed by <strong>EU Directive 2013\/11\/EU<\/strong>, transposed in Italy by <strong>Legislative Decree No. 130\/2015<\/strong>. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-star\"><\/i> Advantages of ADR for consumers<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Cost-effectiveness:<\/strong> ADR procedures are generally free or have very low costs for the consumer.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Speed:<\/strong> ADR procedures generally conclude within 90 days, compared to the much longer times of judicial proceedings.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Simplicity:<\/strong> mandatory legal assistance is not required, although it is always possible to be assisted by a lawyer or consumer association.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Independence:<\/strong> ADR bodies are impartial and independent of both parties.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Effectiveness:<\/strong> ADR body decisions are often binding or voluntarily accepted by the parties.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Types of ADR available in Italy<\/div>\r\n <p>Italian consumers who are unable to reach a direct agreement with GASPA MACCHINE may use the following ADR procedures:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Civil and commercial mediation<\/strong> pursuant to <strong>Legislative Decree No. 28\/2010<\/strong>, through a mediation body registered in the Ministry of Justice register. Mediation aims to reach a voluntary agreement between the parties, facilitated by a professional and impartial mediator. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Joint conciliation<\/strong> through consumer associations recognized by the National Council of Consumers and Users (CNCU) and trade associations of traders.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Accredited sectoral ADR bodies<\/strong> with the Ministry of Enterprises and Made in Italy (MIMIT), in accordance with Legislative Decree. 130\/2015.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>European ODR Platform<\/strong> described in Section 7 of this policy, for disputes arising from online purchases.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-users\"><\/i> Reference Italian consumer associations<\/div>\r\n <p>Italian consumers may also request assistance and guidance from the main recognized consumer associations in Italy, including:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Altroconsumo<\/strong> \u2013 <a href=\"https:\/\/www.altroconsumo.it\" target=\"_blank\" rel=\"noopener noreferrer\">www.altroconsumo.it<\/a><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Codacons<\/strong> \u2013 <a href=\"https:\/\/www.codacons.it\" target=\"_blank\" rel=\"noopener noreferrer\">www.codacons.it<\/a><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Adiconsum<\/strong> \u2013 <a href=\"https:\/\/www.adiconsum.it\" target=\"_blank\" rel=\"noopener noreferrer\">www.adiconsum.it<\/a><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Federconsumatori<\/strong> \u2013 <a href=\"https:\/\/www.federconsumatori.it\" target=\"_blank\" rel=\"noopener noreferrer\">www.federconsumatori.it<\/a><\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>GASPA MACCHINE's participation in ADR:<\/strong> GASPA MACCHINE is committed to participating in good faith in any ADR procedure initiated by a consumer against our company, in accordance with the obligations provided by Legislative Decree. 130\/2015. Our participation in ADR does not constitute an admission of liability regarding the dispute subject to the procedure.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s9\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-flag\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 9<\/small>\r\n ADR Bodies and Consumer Protection Authorities by Country\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Consumers resident in countries to which GASPA MACCHINE ships have the right to contact the national alternative dispute resolution bodies and consumer protection authorities competent in their country of residence. The following table summarizes the main references for each country. <\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>Country<\/th>\r\n <th>Main ADR body<\/th>\r\n <th>Consumer protection authority<\/th>\r\n <th>Reference legislation<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddee\ud83c\uddf9<\/span> <strong>Italy<\/strong><\/td>\r\n <td>Mediation bodies registered with the Ministry of Justice (<a href=\"https:\/\/mediazione.giustizia.it\" target=\"_blank\" rel=\"noopener noreferrer\">mediazione.giustizia.it<\/a>); CNCU joint conciliation<\/td>\r\n <td>AGCM \u2013 Competition and Market Authority (<a href=\"https:\/\/www.agcm.it\" target=\"_blank\" rel=\"noopener noreferrer\">agcm.it<\/a>)<\/td>\r\n <td>Legislative Decree 206\/2005; Legislative Decree 28\/2010; Legislative Decree 130\/2015<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\udde6\ud83c\uddf9<\/span> <strong>Austria<\/strong><\/td>\r\n <td>Schlichtung f\u00fcr Verbrauchergesch\u00e4fte (<a href=\"https:\/\/www.verbraucherrecht.at\" target=\"_blank\" rel=\"noopener noreferrer\">verbraucherrecht.at<\/a>)<\/td>\r\n <td>Arbeiterkammer (AK); Federal Ministry of Social Affairs and Consumer Protection<\/td>\r\n <td>KSchG; VGG 2021; Schlichtungsstelle-GmbH-Gesetz<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddeb\ud83c\uddee<\/span> <strong>Finland<\/strong><\/td>\r\n <td>Kuluttajariitalautakunta \u2013 Consumer Disputes Board (<a href=\"https:\/\/www.kuluttajariitalautakunta.fi\" target=\"_blank\" rel=\"noopener noreferrer\">kuluttajariitalautakunta.fi<\/a>)<\/td>\r\n <td>Kuluttaja-asiamies \u2013 Consumer Ombudsman (<a href=\"https:\/\/www.kkv.fi\" target=\"_blank\" rel=\"noopener noreferrer\">kkv.fi<\/a>)<\/td>\r\n <td>Kuluttajansuojalaki (38\/1978)<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddeb\ud83c\uddf7<\/span> <strong>France<\/strong><\/td>\r\n <td>Accredited M\u00e9diateur de la Consommation (CM2C, e-m\u00e9diateur, mediateur-net.fr); CECMC list available at <a href=\"https:\/\/www.economie.gouv.fr\" target=\"_blank\" rel=\"noopener noreferrer\">economie.gouv.fr<\/a><\/td>\r\n <td>DGCCRF \u2013 Direction G\u00e9n\u00e9rale de la Concurrence, de la Consommation et de la R\u00e9pression des Fraudes (<a href=\"https:\/\/www.economie.gouv.fr\/dgccrf\" target=\"_blank\" rel=\"noopener noreferrer\">economie.gouv.fr\/dgccrf<\/a>)<\/td>\r\n <td>Code de la Consommation, art. L612-1 et seq.; Ordonnance 2015-1033<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\udde9\ud83c\uddea<\/span> <strong>Germany<\/strong><\/td>\r\n <td>Universalschlichtungsstelle des Bundes (<a href=\"https:\/\/www.universalschlichtungsstelle.de\" target=\"_blank\" rel=\"noopener noreferrer\">universalschlichtungsstelle.de<\/a>); Verbraucherzentrale Bundesverband<\/td>\r\n <td>Bundeszentrale f\u00fcr Verbraucherschutz; Verbraucherzentrale (<a href=\"https:\/\/www.verbraucherzentrale.de\" target=\"_blank\" rel=\"noopener noreferrer\">verbraucherzentrale.de<\/a>)<\/td>\r\n <td>VSBG (Verbraucherstreitbeilegungsgesetz); BGB \u00a7\u00a7 474 et seq.<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddf3\ud83c\uddf1<\/span> <strong>Netherlands<\/strong><\/td>\r\n <td>De Geschillencommissie \u2013 Disputes Committee (<a href=\"https:\/\/www.degeschillencommissie.nl\" target=\"_blank\" rel=\"noopener noreferrer\">degeschillencommissie.nl<\/a>)<\/td>\r\n <td>Autoriteit Consument en Markt (ACM) (<a href=\"https:\/\/www.acm.nl\" target=\"_blank\" rel=\"noopener noreferrer\">acm.nl<\/a>)<\/td>\r\n <td>Burgerlijk Wetboek, Boek 7; Wet ADR 2015<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddf5\ud83c\uddf1<\/span> <strong>Poland<\/strong><\/td>\r\n <td>Sta\u0142y Polubowny S\u0105d Konsumencki \u2013 Consumer Arbitration Court (<a href=\"https:\/\/www.uokik.gov.pl\" target=\"_blank\" rel=\"noopener noreferrer\">uokik.gov.pl<\/a>)<\/td>\r\n <td>UOKiK \u2013 Urz\u0105d Ochrony Konkurencji i Konsument\u00f3w (<a href=\"https:\/\/www.uokik.gov.pl\" target=\"_blank\" rel=\"noopener noreferrer\">uokik.gov.pl<\/a>)<\/td>\r\n <td>Ustawa o prawach konsumenta (Dz.U. 2014 poz. 827); Ustawa o pozas\u0105dowym rozwi\u0105zywaniu spor\u00f3w konsumenckich<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddf7\ud83c\uddf4<\/span> <strong>Romania<\/strong><\/td>\r\n <td>ANPC \u2013 Autoritatea Na\u021bional\u0103 pentru Protec\u021bia Consumatorilor (<a href=\"https:\/\/www.anpc.gov.ro\" target=\"_blank\" rel=\"noopener noreferrer\">anpc.gov.ro<\/a>)<\/td>\r\n <td>ANPC (<a href=\"https:\/\/www.anpc.gov.ro\" target=\"_blank\" rel=\"noopener noreferrer\">anpc.gov.ro<\/a>)<\/td>\r\n <td>OUG nr. 34\/2014; OUG nr. 140\/2021; Legea nr. 449\/2003<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddea\ud83c\uddf8<\/span> <strong>Spain<\/strong><\/td>\r\n <td>Sistema Arbitral de Consumo \u2013 OMIC \/ Juntas Arbitrales de Consumo (<a href=\"https:\/\/www.consumo.gob.es\" target=\"_blank\" rel=\"noopener noreferrer\">consumo.gob.es<\/a>)<\/td>\r\n <td>AECOSAN \u2013 Agencia Espa\u00f1ola de Seguridad Alimentaria y Nutrici\u00f3n; Direcci\u00f3n General de Consumo<\/td>\r\n <td>Real Decreto Legislativo 1\/2007 (TRLGDCU); RDL 7\/2021; Real Decreto 231\/2008<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\udde8\ud83c\udded<\/span> <strong>Switzerland<\/strong><\/td>\r\n <td>Konsumentenforum kf (<a href=\"https:\/\/www.konsum.ch\" target=\"_blank\" rel=\"noopener noreferrer\">konsum.ch<\/a>); sector-specific Ombudsman for product category<\/td>\r\n <td>Staatssekretariat f\u00fcr Wirtschaft (SECO) (<a href=\"https:\/\/www.seco.admin.ch\" target=\"_blank\" rel=\"noopener noreferrer\">seco.admin.ch<\/a>); Stiftung f\u00fcr Konsumentenschutz (SKS)<\/td>\r\n <td>Code of Obligations (CO), art. 197\u2013210; Federal Act against Unfair Competition (LCD)<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>How to use this table:<\/strong> if you are a resident of one of the countries listed and have been unable to resolve the dispute directly with GASPA MACCHINE, you may contact the ADR body in your country of residence. Most of these bodies offer free or low-cost services for consumers and provide online complaint forms. We recommend gathering all documentation related to the purchase and communications with GASPA MACCHINE before submitting a complaint to the ADR body. <\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-star\"><\/i> Country-Specific Information \u2013 Additional Rights<\/div>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Italy<\/div>\r\n <p>In Italy, consumers enjoy enhanced protection under <strong>Legislative Decree 206\/2005 (Consumer Code)<\/strong>, as amended by <strong>Legislative Decree 170\/2021<\/strong>. The legal warranty has a duration of <strong>2 years<\/strong> from delivery, with a <strong>presumption of pre-existing defect for the first 12 months<\/strong>. In addition to the direct complaint procedure, Italian consumers may use mandatory mediation (for disputes exceeding certain thresholds), joint conciliation through consumer associations, and the European ODR platform. AGCM is the competent authority for unfair commercial practices. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Austria<\/div>\r\n <p>In Austria, consumers are protected by the <strong>Konsumentenschutzgesetz (KSchG)<\/strong> and the <strong>Verbrauchergew\u00e4hrleistungsgesetz (VGG)<\/strong> which entered into force in 2022 implementing EU Directive 2019\/771. The Schlichtung f\u00fcr Verbrauchergesch\u00e4fte offers a free online conciliation service. The Arbeiterkammer provides free legal advice to consumers. The presumption of pre-existing defect applies for the <strong>first 12 months<\/strong> from delivery. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Finland<\/div>\r\n <p>In Finland, consumer protection is governed by the <strong>Kuluttajansuojalaki (Act 38\/1978)<\/strong>. Consumers may contact <strong>Kuluttajaneuvonta<\/strong> (Consumer Advice) free of charge for guidance and, in the event of no agreement, the <strong>Kuluttajariitalautakunta<\/strong> (Consumer Disputes Board) which issues binding recommendations. The procedures are completely free for consumers. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> France<\/div>\r\n <p>In France, the consumer benefits from the <strong>garantie l\u00e9gale de conformit\u00e9<\/strong> (art. L217-1 et seq. of the Code de la Consommation) and the <strong>garantie des vices cach\u00e9s<\/strong> (art. 1641 et seq. of the Code Civil). The warranty against hidden defects allows the consumer to take action within <strong>2 years of the discovery of the defect<\/strong>, even if it existed prior to the sale. Every French seller or seller who sells to French consumers is required by law to indicate the contact details of their m\u00e9diateur de la consommation. The French consumer can contact the indicated mediator at no additional cost. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Germany<\/div>\r\n <p>In Germany, the legal warranty (<strong>gesetzliche Gew\u00e4hrleistung<\/strong>) is governed by the <strong>BGB, \u00a7\u00a7 434\u2013442<\/strong>, as amended by the Kaufrechtsumsetzungsgesetz of 2022. The Universalschlichtungsstelle des Bundes is responsible for e-commerce disputes not covered by other sectoral bodies. The presumption of the pre-existence of the defect applies for <strong>12 months<\/strong> from delivery. German consumers can also contact the Verbraucherzentrale of their Land for free assistance. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Netherlands<\/div>\r\n <p>In the Netherlands, the legal warranty is regulated by the <strong>Burgerlijk Wetboek (BW), Boek 7<\/strong>. De Geschillencommissie is the main ADR body for consumer disputes in the Netherlands and is accredited for various product sectors. Its decisions are binding on registered sellers, but non-registered sellers are also required to respect them if they have accepted the procedure. The ACM monitors compliance with consumer protection legislation. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Poland<\/div>\r\n <p>In Poland, consumer protection is governed by the <strong>Ustawa o prawach konsumenta<\/strong> and the <strong>Kodeks cywilny<\/strong>. UOKiK is the national authority for competition and consumer protection and manages the arbitration courts (Sta\u0142y Polubowny S\u0105d Konsumencki). Arbitration procedures are free for consumers and decisions are binding only if both parties accept them. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Romania<\/div>\r\n <p>In Romania, consumer protection is regulated by <strong>OUG nr. 34\/2014<\/strong> on distance contracts and <strong>OUG nr. 140\/2021<\/strong> on the warranty of goods. The ANPC is the competent authority for consumer protection and receives reports and complaints online. Romanian consumers are entitled to a legal warranty of <strong>2 years<\/strong> with a presumption of pre-existing defect for the <strong>first 12 months<\/strong>. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Spain<\/div>\r\n <p>In Spain, the consumer enjoys particularly reinforced protection thanks to <strong>Real Decreto Legislativo 1\/2007 (TRLGDCU)<\/strong>, amended in 2021. The legal warranty for new goods has been extended to <strong>3 years<\/strong> from delivery, with a presumption of pre-existence of the defect for the <strong>first 2 years<\/strong>. The Sistema Arbitral de Consumo is free for the consumer and binding for both parties if accepted. Spanish consumers can also submit complaints online through the OMIC (Oficinas Municipales de Informaci\u00f3n al Consumidor). <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Switzerland<\/div>\r\n <p>Switzerland is not a member of the European Union; however, it provides a legal warranty for defects governed by the <strong>Code of Obligations (CO), art. 197\u2013210<\/strong>, with a duration of <strong>2 years<\/strong> from delivery. Swiss consumers can contact the Konsumentenforum kf for assistance and advice, as well as the relevant sectoral ombudsman. The European ODR platform <strong>is not available<\/strong> to Swiss consumers, but equivalent national mechanisms exist. <\/p>\r\n <\/div>\r\n\r\n \r\n <div id=\"s10\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-balance\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 10<\/small>\r\n Civil and Commercial Mediation in Italy\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>In Italy, <strong>civil and commercial mediation<\/strong> is governed by <strong>Legislative Decree no. 28\/2010<\/strong> and subsequent amendments. This is an out-of-court procedure in which a professional and impartial mediator facilitates dialogue between the parties to help them reach a voluntary agreement. Mediation can be: <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-list-check\"><\/i> Types of applicable mediation<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Voluntary mediation:<\/strong> the parties freely decide to resort to mediation before proceeding to court. Both parties must agree to start the procedure. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Mandatory mediation (condition of admissibility):<\/strong> in certain matters, such as disputes regarding sales contracts for registered movable property with a value exceeding certain thresholds, a mediation attempt is mandatory before going to court. In such cases, failure to mediate makes the judicial claim inadmissible. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Delegated mediation:<\/strong> the judge may invite the parties to attempt mediation at any stage of the judicial proceedings.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> How to start mediation in Italy<\/div>\r\n <p>To start a mediation procedure in Italy, the consumer (or GASPA MACCHINE) must submit a mediation request to a mediation body registered in the Ministry of Justice's register. The list of accredited bodies can be consulted at the following address: <a href=\"https:\/\/mediazione.giustizia.it\" target=\"_blank\" rel=\"noopener noreferrer\">mediazione.giustizia.it<\/a>. The application can also be submitted online for many bodies. <\/p>\r\n\r\n <p>The procedure takes place as follows: submission of the mediation request \u2192 notification to the other party \u2192 first mediation meeting within 30 days \u2192 any subsequent sessions \u2192 agreement or declaration of failure to reach an agreement. The agreement reached in mediation, if signed by the parties' lawyers, has the value of an enforceable title. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-currency-euro\"><\/i> Mediation costs for consumers<\/div>\r\n <p>For disputes with a value of up to <strong>250 euros<\/strong>, the mediation fee is borne only by the applicant and amounts to <strong>zero euros<\/strong> if the counterparty does not join. For disputes of a higher value, costs vary based on the chosen body and the value of the dispute, but are generally significantly lower than the costs of judicial proceedings. Economically disadvantaged consumers can access legal aid at the State's expense even for mediation procedures. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>GASPA MACCHINE's position on mediation:<\/strong> GASPA MACCHINE is available to participate in good faith in any mediation procedure initiated by a consumer or a professional pursuant to the Legislative Decree. 28\/2010. Our preference is always to resolve disputes in an amicable and direct manner, but we recognize the value of mediation as a fair and rapid tool for cases where it is not possible to reach a bilateral agreement.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s11\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-gavel\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 11<\/small>\r\n Competent Court and Applicable Law\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>In the event of a dispute that has not been resolved either amicably or through ADR\/ODR procedures, the parties have the right to resort to the ordinary court. The rules on jurisdictional competence and the law applicable to sales contracts concluded via <strong>gaspa-macchine.com<\/strong> are set out below. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Competent court for consumers (B2C)<\/div>\r\n <p>For contracts concluded with <strong>private consumers<\/strong> (natural persons purchasing outside of any professional activity), territorial competence is determined primarily by the <strong>law of the consumer's country of residence<\/strong>, where this provides for exclusive or mandatory competence in favor of the consumer's own court. In particular: <\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Italian consumers:<\/strong> the competent court is that of the <strong>place of residence or domicile of the consumer<\/strong> at the time the contract was concluded, pursuant to art. 33 of Legislative Decree 206\/2005 (Consumer Code). <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU consumers (non-Italian):<\/strong> <strong>EU Regulation no. 1215\/2012 (Brussels I bis)<\/strong> applies, under which the consumer can sue the seller either before the court of their own country of residence or before the court of the country where the seller is established (Court of Sassari).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Swiss consumers:<\/strong> the rules on international competence of the <strong>Swiss Federal Act on Private International Law (PILA)<\/strong> apply.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Competent court for professionals and businesses (B2B)<\/div>\r\n <p>For contracts concluded with <strong>professionals and businesses<\/strong> purchasing machinery in the exercise of their commercial or professional activity, the exclusive competent court for any dispute relating to the contract is the <strong>Court of Sassari (SS), Italy<\/strong>, the registered office of GASPA S.R.L MACCHINE. The parties may, however, agree in writing on a different court before the conclusion of the contract. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-file-text\"><\/i> Law applicable to contracts<\/div>\r\n <p>The law applicable to sales contracts concluded via <strong>gaspa-macchine.com<\/strong> is <strong>Italian law<\/strong>, subject to the following fundamental exceptions:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Pursuant to <strong>EU Regulation no. 593\/2008 (Rome I)<\/strong>, the choice of Italian law cannot deprive consumers resident in the European Union of the mandatory protection provisions provided by the law of the country in which they reside, if such provisions are more favorable than Italian law.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> In practice, this means that a German consumer will benefit from the protections provided by the German BGB where these are more advantageous than the Italian ones, and so on for each country of residence of the buyers.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> For Swiss consumers, Italian legislation applies as the law of the seller, but the Swiss consumer retains the mandatory rights guaranteed by Swiss legislation.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Judicial orientation:<\/strong> any contractual clause that limits the consumer's right to go to the court of their country of residence, or that subordinates this right to conditions not provided for by law, is considered <strong>null and void<\/strong> pursuant to art. 33 of Legislative Decree 206\/2005 and EU Regulation 1215\/2012. GASPA MACCHINE does not include in its contracts any clause derogating from jurisdictional competence to the detriment of consumers. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s12\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-briefcase\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 12<\/small>\r\n B2B Disputes \u2013 Professionals and Businesses\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>The provisions relating to consumers provided for in the previous sections (in particular the 14-day right of withdrawal, free access to ADR, and the competence of the consumer's court) apply exclusively to natural persons purchasing outside of any commercial, craft, or professional activity. Contracts concluded with <strong>professionals, farms, construction companies, sole proprietorships, and other economic operators<\/strong> are subject to different conditions. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-certificate\"><\/i> Warranty for defects in B2B sales<\/div>\r\n <p>In sales contracts between businesses (B2B), the warranty for defects is governed by <strong>articles 1490\u20131496 of the Italian Civil Code<\/strong>. The professional buyer must report defects <strong>within 8 days of discovery<\/strong> (or delivery, if the defects were visible). The right to action for defects expires in <strong>one year from delivery<\/strong> for movable goods, except in cases of fraud by the seller. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-scale\"><\/i> Resolution procedures for B2B disputes<\/div>\r\n <p>In the event of a dispute between GASPA MACCHINE and a professional buyer, the resolution will follow the following path:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Direct negotiation:<\/strong> as for consumers, the first step is always the attempt at amicable resolution through direct communication with our sales office (<a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Voluntary mediation:<\/strong> the parties may decide by mutual agreement to resort to civil mediation pursuant to Legislative Decree 28\/2010, with free choice of the mediating body. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Commercial arbitration:<\/strong> the parties may agree in writing to refer the dispute to an arbitrator or an arbitration panel, whose decision is binding on both parties.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Ordinary court:<\/strong> in the absence of agreement on alternative routes, the dispute is referred to the <strong>Court of Sassari (SS)<\/strong>, the exclusive competent court for B2B disputes as indicated in Section 11.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Pre-purchase inspection for professional buyers:<\/strong> GASPA MACCHINE offers businesses and professionals the possibility of carrying out a technical inspection of the machine before purchase, by prior agreement. The pre-purchase inspection allows for verification of the actual condition of the machine and significantly reduces the risk of post-sale disputes. Contact our sales office at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> to arrange an appointment. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s13\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-book\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 13<\/small>\r\n Reference Legislation\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>This policy has been drafted in accordance with the following current European and national regulations. The references indicated below are those active on the date of entry into force of this policy (June 12, 2026) and may be updated following legislative changes. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-globe\"><\/i> European Legislation<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Directive 2019\/771<\/strong> on the sale of goods and the legal warranty of conformity (transposed in all EU countries).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Directive 2011\/83\/EU<\/strong> on consumer rights in distance contracts and contracts negotiated away from business premises.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Directive 2013\/11\/EU<\/strong> on alternative dispute resolution for consumer disputes (ADR).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Regulation no. 524\/2013<\/strong> on online dispute resolution for consumer disputes (ODR).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Regulation no. 593\/2008 (Rome I)<\/strong> on the law applicable to contractual obligations.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Regulation no. 1215\/2012 (Brussels I bis)<\/strong> on jurisdictional competence, recognition, and enforcement of judgments in civil and commercial matters.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Regulation 2016\/679 (GDPR)<\/strong> on the protection of personal data.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-flag\"><\/i> Italian Legislation<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Legislative Decree no. 206\/2005 (Consumer Code)<\/strong> and subsequent amendments, including articles 49\u201367 on distance contracts, articles 128\u2013135-octies on the legal warranty, and articles 141\u2013141-decies on ADR.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Legislative Decree no. 170\/2021<\/strong> transposing EU Directive 2019\/771 on the sale of goods.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Legislative Decree no. 130\/2015<\/strong> transposing EU Directive 2013\/11\/EU on ADR.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Legislative Decree no. 28\/2010<\/strong> on civil and commercial mediation and subsequent amendments.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Articles 1490\u20131496 of the Italian Civil Code<\/strong> on the warranty for defects in sales between businesses.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Legislative Decree no. 196\/2003 (Privacy Code)<\/strong> as amended by Legislative Decree 101\/2018 adapting to the GDPR. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Legislative Decree no. 70\/2003<\/strong> on electronic commerce, implementing EU Directive 2000\/31\/EC.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-refresh\"><\/i>\r\n <p><strong>Policy update:<\/strong> GASPA MACCHINE undertakes to keep this policy updated in line with current legislative changes. In the event of substantial updates, the last update date indicated at the top of the page will be modified accordingly. We invite you to consult this page periodically to check for any updates. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s14\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-heart-handshake\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 14<\/small>\r\n Our Commitments to Customers\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Beyond legal obligations, GASPA MACCHINE has chosen to adopt a set of voluntary principles and commitments that guide our approach to managing complaints and disputes. These commitments reflect our business philosophy and the respect we have for every single customer. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-star\"><\/i> Our main commitments<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Total transparency:<\/strong> every stage of the complaint management process is communicated to the customer in writing. We will never hide relevant information or use ambiguous language to limit your rights. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Rapid and documented responses:<\/strong> every complaint receives a written response within the terms indicated in Section 3, with clear and documented reasons in case of partial rejection.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>No additional burden for warranty claims:<\/strong> all costs of appraisal, repair, transport, and replacement relating to warranty claims recognized as valid are borne by GASPA MACCHINE.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Equal treatment:<\/strong> all customers, regardless of their country of residence, the purchase amount, or the number of orders placed, receive the same level of assistance and respect in complaint procedures.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Confidentiality:<\/strong> personal and commercial information shared as part of a complaint is treated with the utmost confidentiality and is not disclosed to third parties unless strictly necessary for the purpose of resolving the dispute.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Good faith in ADR procedures:<\/strong> we participate in good faith in any mediation or ADR procedure initiated against us and do not use dilatory or obstructionist tactics.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Continuous improvement:<\/strong> every complaint received is analyzed as an opportunity for improvement. Customer feedback, even if negative, is valuable for improving the quality of our products, our descriptions, and our services. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-tool\"><\/i> Pre-delivery inspection and documentation of condition<\/div>\r\n <p>To ensure maximum transparency on the condition of the machines sold, GASPA MACCHINE carries out a <strong>pre-delivery technical inspection<\/strong> on every machine before shipping. The condition of the machine at the time of shipping is documented with photographs and\/or videos, which can be provided to the customer upon request. This allows us to distinguish with certainty any damage pre-existing the shipment from damage occurred during transport or in post-delivery use. <\/p>\r\n\r\n <div class=\"gm-box gm-box-green\">\r\n <i class=\"ti ti-circle-check\"><\/i>\r\n <p><strong>Guarantee of fairness:<\/strong> GASPA MACCHINE will never shift onto customers the responsibility for problems caused by production defects, errors in descriptions, or damage occurred during transport organized by us. Our willingness to find fair and rapid solutions is not an extraordinary concession, but an ordinary and constant commitment to all our customers. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s15\" class=\"gm-contact gm-reveal\">\r\n <h3>Complaint Assistance \u2013 Contact Us<\/h3>\r\n <p>Our team is at your complete disposal to receive complaints, answer questions about the dispute resolution procedure, or for any other need relating to your purchase. Do not hesitate to contact us: we are here to help. <\/p>\r\n <div class=\"gm-contact-grid\">\r\n <a href=\"mailto:info@gaspa-macchine.com\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-mail\"><\/i>\r\n info@gaspa-macchine.com\r\n <\/a>\r\n <a href=\"tel:+393773901146\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-phone\"><\/i>\r\n +39 377 390 1146\r\n <\/a>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-clock\"><\/i>\r\n Mon\u2013Sat, 09:00\u201318:00 CET\r\n <\/span>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-map-pin\"><\/i>\r\n Z.I. Predda Niedda Str. 30, 07100 Sassari (SS)\r\n <\/span> \r\n <\/div>\r\n <a href=\"https:\/\/gaspa-macchine.com\/en\/contact-us\/\" class=\"gm-btn\">\r\n <i class=\"ti ti-send\"><\/i>\r\n Contact Us Now\r\n <\/a>\r\n <\/div>\r\n\r\n<\/div>\r\n\r\n<script>\r\n(function(){\r\n var reveals = document.querySelectorAll('.gm-reveal');\r\n if (!reveals.length) return;\r\n var io = new IntersectionObserver(function(entries){\r\n entries.forEach(function(e){\r\n if (e.isIntersecting) { e.target.classList.add('visible'); io.unobserve(e.target); }\r\n });\r\n }, { threshold: 0.07 });\r\n reveals.forEach(function(el){ io.observe(el); });\r\n})();\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints and Dispute Resolution \u2013 GASPA MACCHINE GASPA MACCHINE Complaints and Dispute Resolution Your satisfaction is our top priority. This page clearly and transparently outlines the procedures for filing a complaint, your legal rights, amicable resolution methods, and the available remedies in all countries to which we ship. Last updated: June 12, 2026 Effective date: June 12, 2026 Italy \u2013 Shipping to 10 European Countries Table of Contents Who We Are and Scope of Application How to File a Complaint \u2013 Official Procedure Response Time Commitments Amicable Resolution Available Remedies in Case of Dispute Right of Withdrawal and Refund European ODR Platform Alternative Dispute Resolution (ADR) ADR Bodies and Consumer Protection Authorities by Country Civil and Commercial Mediation in Italy Competent Jurisdiction and Applicable Law B2B Disputes \u2013 Professionals and Businesses Reference Legislation Our Commitments to Customers Contact and Support Section 1 Who We Are and Scope of Application This Complaints and Dispute Resolution Policy is issued by GASPA S.R.L MACCHINE, trading as GASPA MACCHINE, with registered and operational office at Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy, VAT number IT 03006910909, ATECO code 47.52.40. GASPA MACCHINE is a dealership specializing in the online and distance sale of new and used agricultural and construction machinery. Our catalog includes: agricultural tractors, mini-excavators, earthmoving machinery, tandem compaction rollers, telescopic handlers (telehandlers), wheel loaders, and other construction equipment from JCB and other leading manufacturers. All purchases are made through the official e-commerce website gaspa-macchine.com, managed via the WooCommerce platform on WordPress. This policy applies to all purchases made through our website and governs customer rights in the event of a complaint, dispute, or controversy relating to an order, delivery, the condition of a machine, a refund, or any other aspect of the commercial relationship with GASPA MACCHINE. We operate with deliveries to 10 European countries: Italy Austria Finland France Germany Netherlands Poland Romania Spain Switzerland This policy complies with Legislative Decree No. 206\/2005 (Consumer Code), Legislative Decree No. 130\/2015 (transposing EU Directive 2013\/11 on ADR for consumers), EU Regulation No. 524\/2013 on online dispute resolution (ODR), as well as consumer protection regulations in force in each destination country. The most favorable provisions for the consumer under the law of the purchaser’s country of residence always apply in priority over these general terms and conditions. Important note: this policy applies to both private consumers (individuals purchasing outside any commercial, craft, or professional activity) and professionals and businesses. Certain rights, particularly those related to withdrawal and ADR, are reserved for private consumers under current European and Italian legislation. Relevant sections clearly specify when they apply only to one of the two categories. Section 2 How to File a Complaint \u2013 Official Procedure GASPA MACCHINE has established a clear and accessible internal procedure for handling any complaint. We invite you to follow the steps outlined below to ensure that your complaint is registered, reviewed, and resolved as quickly as possible. No pre-printed form is required: a written communication via email or a phone call is sufficient to initiate the process. Step 1 \u2013 Contact GASPA MACCHINE customer service Send a written communication to info@gaspa-macchine.com or call us at +39 377 390 1146 (Monday\u2013Saturday, 09:00\u201318:00 CET). For faster processing of your complaint, we recommend using written communication via email so that you have a record of all correspondence. Step 2 \u2013 Provide details of your complaint Your communication must include: (a) the order number or purchase reference; (b) the name and model of the machine purchased; (c) a precise and detailed description of the problem encountered; (d) the date on which the problem occurred or was discovered; (e) the type of solution you are requesting (refund, repair, replacement, price reduction, or other). The more complete the information provided, the faster our response will be. Step 3 \u2013 Attach supporting documentation To facilitate verification of the complaint, we ask you to attach, where available: photographs or videos documenting the defect or damage; a copy of the purchase invoice or order confirmation; the transport document signed at the time of delivery; any previous communications with our customer service regarding the same issue. In the case of delivery damage, it is essential that the defect was noted on the transport document at the time of receipt, before signing to the carrier. Step 4 \u2013 Receive the complaint reference number Within 2 working days of receiving your communication, we will send you written confirmation containing the internal complaint reference number (support ticket), the name of the person handling the case, and the indicative timeframe for resolution. Keep this reference number for any subsequent communications. Step 5 \u2013 Investigation and evaluation of the complaint Our technical and commercial team will review the documentation provided within 5 working days of receiving the complete file. During this phase, we may contact you to request additional information, supplementary photographic documentation, or to arrange a remote inspection via video call with our specialized technician, if the problem requires it. Step 6 \u2013 Communication of the proposed solution At the end of the investigation, we will communicate in writing the outcome of the evaluation and the proposed solution (repair, replacement, price reduction, refund, or other measure). In the event of partial acceptance or rejection of the complaint, we will provide a detailed and clear explanation. You will then have the option to accept the proposed solution or proceed with the alternative remedies described in subsequent sections of this policy. Attention \u2013 Delivery damage: if the machine shows visible damage at the time of delivery, it is essential to note the complaint on the transport document before signing and photograph the damage immediately. Subsequently, contact GASPA MACCHINE within 3 working days of delivery. Failure to promptly report transport damage may compromise the possibility of recourse against the carrier. Confidentiality of communications: all information and documents provided as part of the complaint procedure are processed in full compliance with EU Regulation 2016\/679 (GDPR) and the privacy policy available at gaspa-macchine.com\/informativa-sulla-privacy\/. Your personal information will not be<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"googlesitekit_rrm_CAow0ePLDA:productID":"","_uag_custom_page_level_css":"","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-39727","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"ocean-thumb-m":false,"ocean-thumb-ml":false,"ocean-thumb-l":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"claudesurs112@gmail.com","author_link":"https:\/\/gaspa-macchine.com\/en\/author\/claudesurs112gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Complaints and Dispute Resolution \u2013 GASPA MACCHINE GASPA MACCHINE Complaints and Dispute Resolution Your satisfaction is our top priority. This page clearly and transparently outlines the procedures for filing a complaint, your legal rights, amicable resolution methods, and the available remedies in all countries to which we ship. Last updated: June 12, 2026 Effective date:…","_links":{"self":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages\/39727","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/comments?post=39727"}],"version-history":[{"count":3,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages\/39727\/revisions"}],"predecessor-version":[{"id":41081,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages\/39727\/revisions\/41081"}],"wp:attachment":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/media?parent=39727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}