{"id":39768,"date":"2026-03-17T04:26:38","date_gmt":"2026-03-17T04:26:38","guid":{"rendered":"https:\/\/gaspa-macchine.com\/returns-and-refunds\/"},"modified":"2026-08-08T23:17:41","modified_gmt":"2026-08-08T23:17:41","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/gaspa-macchine.com\/en\/returns-and-refunds\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"\t\t
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\r\n\r\n\r\n\r\n\r\nReturn and Refund Policy \u2013 GASPA MACCHINE<\/title>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin=\"\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;500;600;700;800&family=Sora:wght@400;600;700;800&display=swap\" rel=\"stylesheet\">\r\n<link rel=\"stylesheet\" href=\"https:\/\/cdn.jsdelivr.net\/npm\/@tabler\/icons-webfont@latest\/tabler-icons.min.css\">\r\n<style>\r\n *, *::before, *::after <span> box-sizing: border-box; margin: 0; padding: 0; <\/span>\r\n\r\n :root <span>\r\n --navy: #0b1442;\r\n --blue-deep: #0f2080;\r\n --blue-mid: #1a3ec2;\r\n --blue-bright: #2563eb;\r\n --blue-light: #3b82f6;\r\n --blue-glow: #60a5fa;\r\n --white: #ffffff;\r\n --off-white: #f0f4ff;\r\n --glass: rgba(255,255,255,0.07);\r\n --glass-border:rgba(255,255,255,0.15);\r\n --glass-hover: rgba(255,255,255,0.13);\r\n --text-muted: rgba(255,255,255,0.70);\r\n --text-dim: rgba(255,255,255,0.50);\r\n --accent: #60a5fa;\r\n --accent-gold: #fbbf24;\r\n --font-display:'Sora', sans-serif;\r\n --font-body: 'Inter', sans-serif;\r\n --radius-card: 18px;\r\n --radius-pill: 999px;\r\n --transition: 0.30s cubic-bezier(0.4, 0, 0.2, 1);\r\n <\/span>\r\n\r\n body <span>\r\n font-family: var(--font-body);\r\n background: linear-gradient(160deg, var(--navy) 0%, var(--blue-deep) 35%, var(--blue-mid) 70%, #1a50d8 100%);\r\n background-attachment: fixed;\r\n color: var(--white);\r\n line-height: 1.7;\r\n min-height: 100vh;\r\n -webkit-font-smoothing: antialiased;\r\n <\/span>\r\n\r\n \/* \u2500\u2500 Page wrapper \u2500\u2500 *\/\r\n .gm-policy <span>\r\n max-width: 1100px;\r\n margin: 0 auto;\r\n padding: 56px 24px 80px;\r\n <\/span>\r\n\r\n \/* \u2500\u2500 Hero \u2500\u2500 *\/\r\n .gm-hero <span>\r\n text-align: center;\r\n padding: 64px 32px 56px;\r\n position: relative;\r\n <\/span>\r\n .gm-hero::before <span>\r\n content: '';\r\n position: absolute; inset: 0;\r\n border-radius: 28px;\r\n background: radial-gradient(ellipse at 50% 0%, rgba(37,99,235,0.35) 0%, transparent 70%);\r\n pointer-events: none;\r\n <\/span>\r\n .gm-hero-badge <span>\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: rgba(96,165,250,0.18);\r\n border: 1px solid rgba(96,165,250,0.35);\r\n border-radius: var(--radius-pill);\r\n padding: 6px 20px;\r\n font-size: 12px; font-weight: 600; letter-spacing: 0.12em;\r\n text-transform: uppercase; color: var(--blue-glow);\r\n margin-bottom: 28px;\r\n <\/span>\r\n .gm-hero h1 <span>\r\n font-family: var(--font-display);\r\n font-size: clamp(2rem, 5vw, 3.2rem);\r\n font-weight: 800; line-height: 1.15;\r\n color: var(--white);\r\n margin-bottom: 18px;\r\n <\/span>\r\n .gm-hero h1 span <span> color: var(--blue-glow); <\/span>\r\n .gm-hero-sub <span>\r\n font-size: 16px; color: var(--text-muted); max-width: 680px; margin: 0 auto 32px;\r\n <\/span>\r\n .gm-meta-row <span>\r\n display: flex; flex-wrap: wrap; gap: 12px; justify-content: center; margin-bottom: 16px;\r\n <\/span>\r\n .gm-meta-chip <span>\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 6px 16px;\r\n font-size: 13px; color: var(--text-muted);\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-meta-chip:hover <span> background: var(--glass-hover); color: var(--white); <\/span>\r\n .gm-meta-chip i <span> color: var(--accent); <\/span>\r\n .gm-divider <span>\r\n width: 72px; height: 3px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 99px; margin: 32px auto 0;\r\n <\/span>\r\n\r\n \/* \u2500\u2500 Table of contents \u2500\u2500 *\/\r\n .gm-toc <span>\r\n background: var(--glass);\r\n border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card);\r\n padding: 32px 36px;\r\n margin-bottom: 48px;\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-toc:hover <span> background: var(--glass-hover); <\/span>\r\n .gm-toc-title <span>\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700;\r\n text-transform: uppercase; letter-spacing: 0.1em;\r\n color: var(--accent); margin-bottom: 20px;\r\n display: flex; align-items: center; gap: 10px;\r\n <\/span>\r\n .gm-toc ol <span>\r\n display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 6px 24px;\r\n padding-left: 0; list-style: none; counter-reset: toc;\r\n <\/span>\r\n .gm-toc ol li <span> counter-increment: toc; <\/span>\r\n .gm-toc ol li a <span>\r\n display: flex; align-items: center; gap: 8px;\r\n color: var(--text-muted); text-decoration: none;\r\n font-size: 14px; padding: 4px 0;\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-toc ol li a::before <span>\r\n content: counter(toc, decimal-leading-zero);\r\n font-size: 11px; font-weight: 700; color: var(--blue-glow);\r\n min-width: 24px;\r\n <\/span>\r\n .gm-toc ol li a:hover <span> color: var(--white); padding-left: 4px; <\/span>\r\n\r\n \/* \u2500\u2500 Section card \u2500\u2500 *\/\r\n .gm-section <span>\r\n background: var(--glass);\r\n border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card);\r\n padding: 40px 44px;\r\n margin-bottom: 28px;\r\n transition: background var(--transition), border-color var(--transition), transform var(--transition), box-shadow var(--transition);\r\n position: relative; overflow: hidden;\r\n <\/span>\r\n .gm-section::before <span>\r\n content: '';\r\n position: absolute; top: 0; left: 0; right: 0; height: 2px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow), transparent);\r\n opacity: 0; transition: opacity var(--transition);\r\n <\/span>\r\n .gm-section:hover <span>\r\n background: var(--glass-hover);\r\n border-color: rgba(96,165,250,0.30);\r\n transform: translateY(-2px);\r\n box-shadow: 0 20px 60px rgba(0,0,0,0.25);\r\n <\/span>\r\n .gm-section:hover::before <span> opacity: 1; <\/span>\r\n\r\n .gm-section-header <span>\r\n display: flex; align-items: flex-start; gap: 16px;\r\n margin-bottom: 28px;\r\n <\/span>\r\n .gm-section-icon <span>\r\n width: 52px; height: 52px; flex-shrink: 0;\r\n background: linear-gradient(135deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 14px; display: flex; align-items: center; justify-content: center;\r\n font-size: 24px; color: var(--white);\r\n box-shadow: 0 8px 24px rgba(37,99,235,0.40);\r\n transition: transform var(--transition), box-shadow var(--transition);\r\n <\/span>\r\n .gm-section:hover .gm-section-icon <span>\r\n transform: scale(1.08) rotate(-4deg);\r\n box-shadow: 0 12px 32px rgba(37,99,235,0.55);\r\n <\/span>\r\n .gm-section-title <span>\r\n font-family: var(--font-display);\r\n font-size: 1.25rem; font-weight: 700; color: var(--white);\r\n line-height: 1.2;\r\n <\/span>\r\n .gm-section-title small <span>\r\n display: block; font-size: 12px; font-weight: 500;\r\n color: var(--accent); letter-spacing: 0.08em; text-transform: uppercase; margin-bottom: 4px;\r\n <\/span>\r\n\r\n \/* \u2500\u2500 Typography \u2500\u2500 *\/\r\n .gm-section p <span> font-size: 15px; color: var(--text-muted); margin-bottom: 16px; <\/span>\r\n .gm-section p:last-child <span> margin-bottom: 0; <\/span>\r\n .gm-section strong <span> color: var(--white); font-weight: 600; <\/span>\r\n .gm-section a <span> color: var(--accent); text-decoration: none; <\/span>\r\n .gm-section a:hover <span> text-decoration: underline; <\/span>\r\n\r\n \/* \u2500\u2500 Sub-heading \u2500\u2500 *\/\r\n .gm-sub <span>\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700;\r\n color: var(--white); margin: 28px 0 12px;\r\n display: flex; align-items: center; gap: 8px;\r\n <\/span>\r\n .gm-sub i <span> color: var(--accent); font-size: 17px; <\/span>\r\n\r\n \/* \u2500\u2500 Lists \u2500\u2500 *\/\r\n .gm-list <span>\r\n list-style: none; padding: 0; margin: 0 0 16px;\r\n <\/span>\r\n .gm-list li <span>\r\n display: flex; align-items: flex-start; gap: 10px;\r\n font-size: 15px; color: var(--text-muted);\r\n padding: 8px 0; border-bottom: 1px solid rgba(255,255,255,0.06);\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-list li:last-child <span> border-bottom: none; <\/span>\r\n .gm-list li:hover <span> color: var(--white); padding-left: 4px; <\/span>\r\n .gm-list li i <span> color: var(--accent); font-size: 16px; margin-top: 2px; flex-shrink: 0; <\/span>\r\n .gm-list-x li i <span> color: #f87171; <\/span>\r\n .gm-list-warn li i <span> color: var(--accent-gold); <\/span>\r\n\r\n \/* \u2500\u2500 Info box \u2500\u2500 *\/\r\n .gm-box <span>\r\n border-radius: 14px; padding: 20px 24px; margin: 20px 0;\r\n display: flex; align-items: flex-start; gap: 14px;\r\n font-size: 14px;\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-box:hover <span> transform: translateX(4px); <\/span>\r\n .gm-box-blue <span>\r\n background: rgba(37,99,235,0.18);\r\n border: 1px solid rgba(96,165,250,0.30);\r\n <\/span>\r\n .gm-box-gold <span>\r\n background: rgba(251,191,36,0.12);\r\n border: 1px solid rgba(251,191,36,0.30);\r\n <\/span>\r\n .gm-box-red <span>\r\n background: rgba(248,113,113,0.10);\r\n border: 1px solid rgba(248,113,113,0.25);\r\n <\/span>\r\n .gm-box-green <span>\r\n background: rgba(52,211,153,0.10);\r\n border: 1px solid rgba(52,211,153,0.30);\r\n <\/span>\r\n .gm-box i <span> font-size: 22px; flex-shrink: 0; margin-top: 1px; <\/span>\r\n .gm-box-blue i <span> color: var(--blue-glow); <\/span>\r\n .gm-box-gold i <span> color: var(--accent-gold); <\/span>\r\n .gm-box-red i <span> color: #f87171; <\/span>\r\n .gm-box-green i <span> color: #34d399; <\/span>\r\n .gm-box p <span> margin: 0; color: var(--text-muted); line-height: 1.6; <\/span>\r\n .gm-box p strong <span> color: var(--white); <\/span>\r\n\r\n \/* \u2500\u2500 Timeline \u2500\u2500 *\/\r\n .gm-timeline <span> padding: 0; list-style: none; margin: 12px 0; <\/span>\r\n .gm-timeline li <span>\r\n display: flex; gap: 18px;\r\n padding-bottom: 24px;\r\n position: relative;\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-timeline li:hover <span> padding-left: 6px; <\/span>\r\n .gm-timeline li::before <span>\r\n content: '';\r\n position: absolute; left: 19px; top: 40px; bottom: 0;\r\n width: 1px; background: var(--glass-border);\r\n <\/span>\r\n .gm-timeline li:last-child::before <span> display: none; <\/span>\r\n .gm-timeline-dot <span>\r\n width: 40px; height: 40px; flex-shrink: 0;\r\n background: rgba(37,99,235,0.30); border: 1px solid var(--blue-bright);\r\n border-radius: 50%; display: flex; align-items: center; justify-content: center;\r\n font-size: 16px; color: var(--blue-glow);\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-timeline li:hover .gm-timeline-dot <span>\r\n background: rgba(37,99,235,0.55);\r\n border-color: var(--blue-glow);\r\n <\/span>\r\n .gm-timeline-content <span> flex: 1; padding-top: 8px; <\/span>\r\n .gm-timeline-content strong <span>\r\n display: block; font-size: 15px; font-weight: 700; color: var(--white); margin-bottom: 4px;\r\n <\/span>\r\n .gm-timeline-content span <span> font-size: 14px; color: var(--text-muted); <\/span>\r\n\r\n \/* \u2500\u2500 Steps grid \u2500\u2500 *\/\r\n .gm-steps <span>\r\n display: grid; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); gap: 16px;\r\n margin: 20px 0;\r\n <\/span>\r\n .gm-step <span>\r\n background: rgba(37,99,235,0.15);\r\n border: 1px solid rgba(96,165,250,0.22);\r\n border-radius: 14px; padding: 20px 18px;\r\n transition: var(--transition);\r\n position: relative;\r\n <\/span>\r\n .gm-step:hover <span>\r\n background: rgba(37,99,235,0.28);\r\n border-color: rgba(96,165,250,0.45);\r\n transform: translateY(-3px);\r\n box-shadow: 0 12px 32px rgba(0,0,0,0.20);\r\n <\/span>\r\n .gm-step-num <span>\r\n font-family: var(--font-display);\r\n font-size: 28px; font-weight: 800; color: rgba(96,165,250,0.30);\r\n line-height: 1; margin-bottom: 8px;\r\n <\/span>\r\n .gm-step-title <span>\r\n font-family: var(--font-display);\r\n font-size: 14px; font-weight: 700; color: var(--white); margin-bottom: 6px;\r\n <\/span>\r\n .gm-step-desc <span> font-size: 13px; color: var(--text-muted); <\/span>\r\n\r\n \/* \u2500\u2500 Table \u2500\u2500 *\/\r\n .gm-table-wrap <span>\r\n overflow-x: auto; border-radius: 14px;\r\n border: 1px solid var(--glass-border);\r\n margin: 20px 0;\r\n <\/span>\r\n .gm-table <span>\r\n width: 100%; border-collapse: collapse;\r\n font-size: 14px;\r\n <\/span>\r\n .gm-table thead tr <span>\r\n background: linear-gradient(90deg, rgba(37,99,235,0.50), rgba(96,165,250,0.25));\r\n <\/span>\r\n .gm-table th <span>\r\n padding: 14px 18px; text-align: left;\r\n font-family: var(--font-display); font-size: 12px;\r\n font-weight: 700; letter-spacing: 0.08em;\r\n text-transform: uppercase; color: var(--blue-glow);\r\n white-space: nowrap;\r\n <\/span>\r\n .gm-table td <span>\r\n padding: 13px 18px; color: var(--text-muted);\r\n border-top: 1px solid rgba(255,255,255,0.06);\r\n vertical-align: top;\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-table tr:hover td <span> background: rgba(255,255,255,0.05); color: var(--white); <\/span>\r\n .gm-table td strong <span> color: var(--white); <\/span>\r\n\r\n \/* \u2500\u2500 Pill row \u2500\u2500 *\/\r\n .gm-pill-row <span> display: flex; flex-wrap: wrap; gap: 8px; margin: 14px 0; <\/span>\r\n .gm-pill <span>\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: rgba(37,99,235,0.22); border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-pill); padding: 5px 14px;\r\n font-size: 13px; color: var(--blue-glow); font-weight: 500;\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-pill:hover <span> background: rgba(37,99,235,0.38); color: var(--white); <\/span>\r\n\r\n \/* \u2500\u2500 Contact block \u2500\u2500 *\/\r\n .gm-contact <span>\r\n background: linear-gradient(135deg, rgba(37,99,235,0.25) 0%, rgba(96,165,250,0.12) 100%);\r\n border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-card);\r\n padding: 44px;\r\n margin-top: 40px;\r\n text-align: center;\r\n <\/span>\r\n .gm-contact h3 <span>\r\n font-family: var(--font-display);\r\n font-size: 1.5rem; font-weight: 700; color: var(--white);\r\n margin-bottom: 12px;\r\n <\/span>\r\n .gm-contact p <span> font-size: 15px; color: var(--text-muted); margin-bottom: 28px; <\/span>\r\n .gm-contact-grid <span>\r\n display: flex; flex-wrap: wrap; gap: 12px; justify-content: center; margin-bottom: 28px;\r\n <\/span>\r\n .gm-contact-item <span>\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 10px 20px;\r\n font-size: 14px; color: var(--white); text-decoration: none;\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-contact-item:hover <span> background: rgba(37,99,235,0.40); border-color: var(--blue-glow); transform: translateY(-2px); <\/span>\r\n .gm-contact-item i <span> color: var(--accent); font-size: 18px; <\/span>\r\n .gm-btn <span>\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: var(--white); color: var(--navy);\r\n border-radius: var(--radius-pill); padding: 14px 36px;\r\n font-family: var(--font-display); font-size: 15px; font-weight: 700;\r\n letter-spacing: 0.04em; text-decoration: none;\r\n transition: var(--transition);\r\n box-shadow: 0 8px 24px rgba(0,0,0,0.25);\r\n <\/span>\r\n .gm-btn:hover <span> background: var(--off-white); transform: translateY(-3px); box-shadow: 0 16px 40px rgba(0,0,0,0.30); <\/span>\r\n .gm-btn i <span> font-size: 18px; <\/span>\r\n\r\n \/* \u2500\u2500 Responsive \u2500\u2500 *\/\r\n @media (max-width: 720px) {\r\n .gm-section <span> padding: 28px 22px; <\/span>\r\n .gm-hero <span> padding: 40px 16px 36px; <\/span>\r\n .gm-contact <span> padding: 32px 22px; <\/span>\r\n .gm-toc <span> padding: 24px 20px; <\/span>\r\n .gm-steps <span> grid-template-columns: 1fr; <\/span>\r\n }\r\n\r\n \/* \u2500\u2500 Scroll reveal \u2500\u2500 *\/\r\n .gm-reveal <span> opacity: 0; transform: translateY(24px); transition: opacity 0.55s ease, transform 0.55s ease; <\/span>\r\n .gm-reveal.visible <span> opacity: 1; transform: translateY(0); <\/span>\r\n<\/style>\r\n\r\n\r\n\r\n<div class=\"gm-policy\">\r\n\r\n <!-- \u2500\u2500 HERO \u2500\u2500 -->\r\n <div class=\"gm-hero gm-reveal\">\r\n <div class=\"gm-hero-badge\">\r\n <i class=\"ti ti-arrow-back-up\"><\/i>\r\n GASPA MACCHINE\r\n <\/div>\r\n <h1>Return and <span>Refund Policy<\/span><\/h1>\r\n <p class=\"gm-hero-sub\">\r\n Full transparency regarding your return and refund rights. Everything you need to know about how to manage a return, refund timelines, and the conditions applicable to purchases made at GASPA MACCHINE. \r\n <\/p>\r\n <div class=\"gm-meta-row\">\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar\"><\/i> Last updated: June 12, 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar-check\"><\/i> Effective date: June 12, 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-map-pin\"><\/i> Italy \u2013 Shipping to 10 Countries<\/span>\r\n <\/div>\r\n <div class=\"gm-divider\"><\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 TABLE OF CONTENTS \u2500\u2500 -->\r\n <div class=\"gm-toc gm-reveal\">\r\n <div class=\"gm-toc-title\"><i class=\"ti ti-list\"><\/i> Table of Contents<\/div>\r\n <ol>\r\n <li><a href=\"#s1\">Return Timeframe<\/a><\/li>\r\n <li><a href=\"#s2\">Exchange Policy<\/a><\/li>\r\n <li><a href=\"#s3\">No Restocking Fees<\/a><\/li>\r\n <li><a href=\"#s4\">Return Eligibility Requirements<\/a><\/li>\r\n <li><a href=\"#s5\">Return Shipping Costs<\/a><\/li>\r\n <li><a href=\"#s6\">How to Initiate a Return<\/a><\/li>\r\n <li><a href=\"#s7\">Return Methods<\/a><\/li>\r\n <li><a href=\"#s8\">Refund Processing Times<\/a><\/li>\r\n <li><a href=\"#s9\">Customer Responsibilities<\/a><\/li>\r\n <li><a href=\"#s10\">Our Responsibilities<\/a><\/li>\r\n <li><a href=\"#s11\">Return Address<\/a><\/li>\r\n <li><a href=\"#s12\">Damaged, Defective, Incorrect, or Missing Items<\/a><\/li>\r\n <li><a href=\"#s13\">Lost Package Policy<\/a><\/li>\r\n <li><a href=\"#s14\">Order Cancellation Policy<\/a><\/li>\r\n <li><a href=\"#s15\">Lost or Undelivered Returns<\/a><\/li>\r\n <li><a href=\"#s16\">Late or Missing Refunds<\/a><\/li>\r\n <li><a href=\"#s17\">Items Returned Without Authorization<\/a><\/li>\r\n <li><a href=\"#s18\">Prevention of Policy Abuse<\/a><\/li>\r\n <li><a href=\"#s19\">Fraud and Abuse Protection<\/a><\/li>\r\n <li><a href=\"#s20\">Company Information<\/a><\/li>\r\n <li><a href=\"#s21\">Policy Updates<\/a><\/li>\r\n <\/ol>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 1 \u2013 Finestra temporale \u2500\u2500 -->\r\n <div id=\"s1\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-calendar-time\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 1<\/small>\r\n Return Timeframe\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE guarantees all buyers the possibility to request a return for a machine within <strong>14 calendar days<\/strong> from the confirmed date of receipt of the goods, without the need to provide any specific reason for exercising this right. This term is established in accordance with <strong>Legislative Decree 206\/2005 (Consumer Code)<\/strong>, which implements EU Directive 2011\/83\/EU on consumer rights in distance contracts. <\/p>\r\n\r\n <p>The date of receipt of the goods is evidenced by the signature on the transport document, the collection receipt issued by the courier, or written confirmation of delivery acceptance by the customer. In the event of partial delivery of an order consisting of multiple items, the 14-day period begins from the date of receipt of the last item included in the order. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-clock\"><\/i> How is the 14-day period calculated?<\/div>\r\n <p>The 14-day count begins the day after the physical receipt of the machine. Therefore, if the machine is received on day 1, the first day for counting is day 2, and the last day to initiate the return procedure is day 15. To comply with the deadline, it is sufficient to send the written return communication by this date; it is not necessary for the machine to have already been shipped back. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Important \u2013 Additional legal rights:<\/strong> the 14-day period indicated here represents the contractual right offered by GASPA MACCHINE. Consumers residing in the European Union enjoy in any case the legal right of withdrawal of <strong>14 days<\/strong> pursuant to EU Directive 2011\/83\/EU. Where the legislation of the consumer's country of residence provides for a longer period (for example, France provides for 30 days in some cases for certain contracts), the legal provisions more favorable to the consumer shall prevail. <\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-x\"><\/i> When the right of withdrawal does not apply<\/div>\r\n <p>In accordance with Art. 59 of Legislative Decree 206\/2005, the right of withdrawal does not apply in the following specific cases, which may concern some of the equipment sold by GASPA MACCHINE: <\/p>\r\n <ul class=\"gm-list gm-list-x\">\r\n <li><i class=\"ti ti-x\"><\/i> Machines assembled, customized, or modified upon specific request of the customer, which cannot be resold in their current form.<\/li>\r\n <li><i class=\"ti ti-x\"><\/i> Equipment whose protective seal is opened after delivery and which, for hygiene or safety reasons, cannot be returned.<\/li>\r\n <li><i class=\"ti ti-x\"><\/i> Goods which, by their nature, are inseparably mixed with other goods after delivery.<\/li>\r\n <li><i class=\"ti ti-x\"><\/i> Purchases made by companies or professionals acting within the scope of their commercial, industrial, artisanal, or professional activity (B2B buyers), to whom the withdrawal rules provided for private consumers do not apply.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Clarification for professional buyers (B2B):<\/strong> buyers who make a purchase with a VAT number or as a company do not benefit from the 14-day legal right of withdrawal provided for private consumers. However, they may still avail themselves of the contractual return conditions described herein, within the limits and conditions that GASPA MACCHINE reserves the right to evaluate on a case-by-case basis. For any requests, please contact <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 2 \u2013 Cambio merce \u2500\u2500 -->\r\n <div id=\"s2\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-arrows-exchange\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 2<\/small>\r\n Exchange Policy\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE manages machine exchanges selectively and on a case-by-case basis, considering the special nature of the goods handled: these are high-value agricultural and construction machinery, often unique in terms of model, year of production, working hours, and operating conditions. There is no standardized catalog that allows for automatic exchanges. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-circle-check\"><\/i> When can an exchange be requested?<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Machine received defective or not as described:<\/strong> if the delivered machine presents conformity defects compared to what was indicated in the sales advertisement, the customer has the right to request, as a priority, a replacement with another machine of equivalent type and value, where available in our inventory.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Incorrect machine delivered:<\/strong> in the event of an error in order fulfillment on our part, we will arrange for the collection of the incorrect machine and the delivery of the correct one at no additional cost to the customer.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Discretionary exchange for customer preference:<\/strong> if the customer simply changes their mind and desires a different machine, GASPA MACCHINE will evaluate the exchange request within the 14-day window, provided that the original machine is returned in its original condition and an appropriate alternative model is available in inventory. In this case, any price differences may apply. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-x\"><\/i> When an exchange is not available<\/div>\r\n <ul class=\"gm-list gm-list-x\">\r\n <li><i class=\"ti ti-x\"><\/i> If the original machine has been put into use, modified, or shows damage caused by the customer.<\/li>\r\n <li><i class=\"ti ti-x\"><\/i> If an equivalent replacement machine does not exist in inventory.<\/li>\r\n <li><i class=\"ti ti-x\"><\/i> If the request is submitted after the expiration of the 14-day return period, unless the defect falls under legal warranty rights (see the Warranty Policy).<\/li>\r\n <\/ul>\r\n\r\n <p>To request an exchange, please contact our customer service at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> describing the situation in detail, the reason for the request and, where applicable, attaching photographic documentation of the machine's condition.<\/p>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 3 \u2013 No restocking fee \u2500\u2500 -->\r\n <div id=\"s3\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-tag-off\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 3<\/small>\r\n No Restocking Fees\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE does not apply <strong>any restocking fees<\/strong> on authorized returns. This means that the refund you receive, net of any return shipping costs that remain the responsibility of the customer (see Section 5), will correspond fully to the purchase price of the machine. There are no percentage deductions, fixed administrative costs, or reprocessing fees that reduce the refunded amount. <\/p>\r\n\r\n <div class=\"gm-box gm-box-green\">\r\n <i class=\"ti ti-circle-check\"><\/i>\r\n <p><strong>No surprises on the refund:<\/strong> the amount you paid for the machine will be returned to you in full, without restocking deductions. Our policy is clear: if the return is authorized and the machine is returned in the required conditions, the refund is total on the product price. <\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-alert-circle\"><\/i> Only applicable exception<\/div>\r\n <p>The only possible reduction in the refunded amount \u2013 which does not constitute a restocking fee but a depreciation of the asset \u2013 occurs when the machine is returned in visibly worse condition than when it was delivered, due to use that goes beyond normal product verification (Art. 57, paragraph 2, Legislative Decree 206\/2005). In such cases, GASPA MACCHINE reserves the right to deduct from the refund an amount proportional to the decrease in value suffered by the machine, communicating the reason and the extent of the deduction to the customer in writing before proceeding. <\/p>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 4 \u2013 Requisiti ammissibilit\u00e0 \u2500\u2500 -->\r\n <div id=\"s4\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-checklist\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 4<\/small>\r\n Return Eligibility Requirements\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>For a return to be accepted and the refund to be issued, the following conditions must be met. These conditions apply to returns made due to customer change of mind (within 14 days). Returns for conformity defects, transport damage, or delivery errors follow different and more favorable rules for the customer, described in the specific sections. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-circle-check\"><\/i> Conditions required for return acceptance<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Request within 14 days:<\/strong> the written return request must reach GASPA MACCHINE within 14 days from the date of receipt of the machine by the customer.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Prior authorization:<\/strong> the return must have been previously authorized by GASPA MACCHINE through the issuance of an RMA (Return Merchandise Authorization) number. Unauthorized returns are not accepted. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Original condition of the machine:<\/strong> the machine must be returned in the same condition in which it was delivered, i.e., without additional damage caused by the buyer, without modifications, without disassembly of components, and without signs of use that go beyond normal visual inspection.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Complete documentation:<\/strong> the return must include all original documentation delivered with the machine: technical manuals, certificates of conformity, use and maintenance booklets, any pre-delivery inspection sheets, and any other documents attached at the time of sale.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Accessories and components:<\/strong> all accessories, keys, cables, manuals, and any tool kits delivered with the machine must be included in the return.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Adequate packaging:<\/strong> the machine must be packaged and protected to avoid damage during return transport. The customer is responsible for damage caused by inadequate packaging. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Original order number:<\/strong> the original purchase order number must be clearly indicated to allow the return to be associated with the corresponding order in our system.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-x\"><\/i> Conditions resulting in return rejection<\/div>\r\n <ul class=\"gm-list gm-list-x\">\r\n <li><i class=\"ti ti-x\"><\/i> Machine put into use for productive, commercial, or work activities beyond simple verification.<\/li>\r\n <li><i class=\"ti ti-x\"><\/i> Machine modified, repainted, with replaced parts, or with unauthorized technical interventions.<\/li>\r\n <li><i class=\"ti ti-x\"><\/i> Visible damage caused by negligence, accident, improper use, or lack of maintenance by the customer.<\/li>\r\n <li><i class=\"ti ti-x\"><\/i> Original technical documents missing or deteriorated.<\/li>\r\n <li><i class=\"ti ti-x\"><\/i> Request submitted after the expiration of the 14-day period, unless applicable legal warranty rights apply.<\/li>\r\n <li><i class=\"ti ti-x\"><\/i> Machines ordered to measure or with customized technical specifications at the customer's request.<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 5 \u2013 Spese spedizione reso \u2500\u2500 -->\r\n <div id=\"s5\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-truck-return\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 5<\/small>\r\n Return Shipping Costs\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Shipping costs for returning the machine vary based on the reason for the return. Below is a clear and transparent explanation of the cost allocation applicable to each case. <\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>Reason for Return<\/th>\r\n <th>Outbound Shipping Costs<\/th>\r\n <th>Return Shipping Costs<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><strong>Customer change of mind (voluntary withdrawal)<\/strong><\/td>\r\n <td>Already paid and non-refundable<\/td>\r\n <td><strong>Borne by the customer<\/strong><\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Machine defective or not as described<\/strong><\/td>\r\n <td>Fully refunded<\/td>\r\n <td><strong>Borne by GASPA MACCHINE<\/strong><\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Incorrect machine delivered due to seller error<\/strong><\/td>\r\n <td>Fully refunded<\/td>\r\n <td><strong>Borne by GASPA MACCHINE<\/strong><\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Machine damaged during transport<\/strong><\/td>\r\n <td>Fully refunded<\/td>\r\n <td><strong>Borne by GASPA MACCHINE<\/strong><\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-info-circle\"><\/i> Details on shipping costs for voluntary returns<\/div>\r\n <p>In the event of withdrawal due to customer change of mind, the return costs are borne by the buyer, as provided for by Art. 57, paragraph 1, of the Legislative Decree. 206\/2005. Since the machines sold by GASPA MACCHINE are heavy and large machinery (tractors, mini-excavators, road rollers, telehandlers), return transport costs can be significant and vary based on:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> The weight and dimensions of the machine.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> The country from which the return is made and the distance from our headquarters in Sassari.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> The type of transport required (flatbed transport, specialized transport, etc.).<\/li>\r\n <\/ul>\r\n <p>Before initiating the return, the customer must contact us to receive an estimate of the transport costs. Alternatively, the customer can independently organize the return transport, at their own care and expense, using a carrier of their choice. In this case, the customer is responsible for adequate insurance of the cargo during transport. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Mandatory information pursuant to the Consumer Code:<\/strong> GASPA MACCHINE informs consumers, before the conclusion of the contract, that in the event of withdrawal, the costs of returning the machine are borne by the customer. This communication is provided clearly and in compliance with the information obligation referred to in Art. 49, letter i), of the Legislative Decree. 206\/2005.<\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-circle-check\"><\/i> Return shipments managed by GASPA MACCHINE<\/div>\r\n <p>In cases where return costs are borne by us (defects, errors, or transport damage), we will directly organize the collection of the machine by coordinating with a specialized carrier. The customer will be contacted to agree on the date and methods of collection. It is not necessary for the customer to independently organize the return shipment in these cases. <\/p>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 6 \u2013 Come avviare un reso \u2500\u2500 -->\r\n <div id=\"s6\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-send\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 6<\/small>\r\n How to Initiate a Return\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Initiating a return at GASPA MACCHINE is a structured and transparent process. Each phase is described in detail below, so that the customer knows exactly what to do, what to expect, and within what timeframe they will receive a response. <\/p>\r\n\r\n <div class=\"gm-steps\">\r\n <div class=\"gm-step\">\r\n <div class=\"gm-step-num\">01<\/div>\r\n <div class=\"gm-step-title\">Initial contact<\/div>\r\n <div class=\"gm-step-desc\">Send an email to info@gaspa-macchine.com within 14 days of receiving the machine, indicating the order number and the reason for the return.<\/div>\r\n <\/div>\r\n <div class=\"gm-step\">\r\n <div class=\"gm-step-num\">02<\/div>\r\n <div class=\"gm-step-title\">Sending documentation<\/div>\r\n <div class=\"gm-step-desc\">Attach photographs of the current state of the machine and a brief written description of the problem or the reason for the return.<\/div>\r\n <\/div>\r\n <div class=\"gm-step\">\r\n <div class=\"gm-step-num\">03<\/div>\r\n <div class=\"gm-step-title\">Confirmation and RMA number<\/div>\r\n <div class=\"gm-step-desc\">You will receive our response within 2 business days with the return confirmation and the RMA number (return authorization code).<\/div>\r\n <\/div>\r\n <div class=\"gm-step\">\r\n <div class=\"gm-step-num\">04<\/div>\r\n <div class=\"gm-step-title\">Packaging and shipping<\/div>\r\n <div class=\"gm-step-desc\">Pack the machine securely, indicate the RMA number on the outside of the package, and organize the shipment according to the instructions received.<\/div>\r\n <\/div>\r\n <div class=\"gm-step\">\r\n <div class=\"gm-step-num\">05<\/div>\r\n <div class=\"gm-step-title\">Inspection upon arrival<\/div>\r\n <div class=\"gm-step-desc\">Upon the machine's arrival at our warehouse, we perform a complete technical inspection within 3 business days of receipt.<\/div>\r\n <\/div>\r\n <div class=\"gm-step\">\r\n <div class=\"gm-step-num\">06<\/div>\r\n <div class=\"gm-step-title\">Refund<\/div>\r\n <div class=\"gm-step-desc\">Once the inspection is successfully completed, we process the refund within 14 business days using the same payment method used for the purchase.<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-mail\"><\/i> Information to include in the return request email<\/div>\r\n <p>To speed up the process, we ask you to include the following information in your email:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Order number<\/strong> (found in the order confirmation received via email).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>First and last name<\/strong> of the buyer.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Model and brand<\/strong> of the machine to be returned.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Reason for return<\/strong> (change of mind, defect, incorrect goods, etc.).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Photographs<\/strong> of the machine in its current state (at least 4 photos from different angles).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Collection address<\/strong> for the machine, if different from the original delivery address.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>IBAN<\/strong> or preferred payment method for the refund, if different from the original one.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Attention:<\/strong> never return a machine without first receiving the authorizing RMA number. Unauthorized returns will not be accepted and the machine will be sent back to the sender at the customer's expense. This procedure is necessary to ensure correct logistical management and tracking of your return. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 7 \u2013 Modalit\u00e0 di restituzione \u2500\u2500 -->\r\n <div id=\"s7\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-package-import\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 7<\/small>\r\n Return Methods\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Given the type of goods sold by GASPA MACCHINE \u2013 agricultural and construction machinery of considerable weight and size \u2013 the physical return methods differ significantly from those of an ordinary consumer product. The available options are described below. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-truck\"><\/i> Home collection (coordinated by GASPA MACCHINE)<\/div>\r\n <p>In cases where return transport costs are borne by GASPA MACCHINE (return for defects, incorrect goods, or transport damage), we directly organize the collection of the machine at the original delivery address or another agreed address. The customer will receive information via email about the appointed carrier, the expected collection date, and a tracking number. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-user\"><\/i> Independent shipping by the customer<\/div>\r\n <p>In cases of voluntary withdrawal (customer change of mind), the customer is responsible for organizing and paying for the return shipment. In this case: <\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> The customer must use a carrier specialized in the transport of heavy machinery, capable of handling the weight and dimensions of the asset.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> The machine must be insured against damage during transport for a value at least equal to the purchase price.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> The RMA number must be clearly indicated on the packaging or transport document to allow for correct identification of the return at our warehouse.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> The customer must provide GASPA MACCHINE with the shipment tracking number within 24 hours of delivery to the courier.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building-warehouse\"><\/i> Direct delivery to headquarters (only by prior agreement)<\/div>\r\n <p>In special cases and by prior written agreement with our team, it is possible to return the machine directly to our warehouse at <strong>Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy<\/strong>. This option is available by reservation only and is not accessible without prior authorization. Customers wishing to use this option must agree on a date and time via email to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> at least 48 hours in advance. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Responsibility during return transport:<\/strong> the machine remains under the responsibility of the customer until the moment the receipt document is signed by GASPA MACCHINE personnel. GASPA MACCHINE is not responsible for damage suffered by the machine during return transport organized by the customer. It is strongly recommended to take out adequate insurance coverage for the transport. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 8 \u2013 Tempi rimborso \u2500\u2500 -->\r\n <div id=\"s8\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-coin-euro\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 8<\/small>\r\n Refund Processing Times\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE is committed to processing refunds quickly and transparently. The refund is initiated after the receipt and inspection of the returned machine. The complete timeline, from receipt of the machine to credit to the customer's account, is described below. <\/p>\r\n\r\n <ul class=\"gm-timeline\">\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-package\"><\/i><\/div>\r\n <div class=\"gm-timeline-content\">\r\n <strong>Receipt of the machine<\/strong>\r\n <span>GASPA MACCHINE receives the machine at its warehouse and records its arrival in the system with a tracking number and certified receipt date.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-search\"><\/i><\/div>\r\n <div class=\"gm-timeline-content\">\r\n <strong>Technical inspection: within 3 business days<\/strong>\r\n <span>Our technical team performs a complete inspection of the machine to verify its condition, the presence of all documents and components, and compliance with the return conditions declared by the customer.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-mail\"><\/i><\/div>\r\n <div class=\"gm-timeline-content\">\r\n <strong>Communication of the outcome: within 5 business days<\/strong>\r\n <span>The customer receives communication of the inspection outcome via email: if approved, the refund amount will be confirmed; if problems are found, a detailed communication will be sent with the reason and any proposed deductions.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-credit-card\"><\/i><\/div>\r\n <div class=\"gm-timeline-content\">\r\n <strong>Refund processing: within 14 business days<\/strong>\r\n <span>Once the return is approved, the refund is processed within <strong>14 business days<\/strong> from the approval date. The refund is made using the same payment method used for the original purchase.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-circle-check\"><\/i><\/div>\r\n <div class=\"gm-timeline-content\">\r\n <strong>Credit to the customer's account<\/strong>\r\n <span>Depending on the payment method, the actual credit may require an additional 3\u201310 business banking days, independent of our operations and subject to the processing times of the banking institution or payment provider.<\/span>\r\n <\/div>\r\n <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-credit-card\"><\/i> Available refund methods<\/div>\r\n <p>The refund is made using the same payment method used for the purchase, unless otherwise agreed in writing between the parties:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Bank transfer (SEPA):<\/strong> for payments originally made via bank transfer. The customer must provide their IBAN in the return request. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Credit or debit card:<\/strong> the refund is credited to the same card used for the purchase, within the technical times of the payment circuit (generally 5\u201310 business banking days from our processing).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>PayPal or other online payment systems:<\/strong> the refund is credited to the PayPal account or electronic wallet used for the purchase, within the times provided by the platform.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Applicable legislation on refund times:<\/strong> the refund times indicated here are in compliance with Art. 56, paragraph 1, of Legislative Decree 206\/2005, which provides for the obligation for the seller to refund the consumer within <strong>14 days<\/strong> from receipt of the withdrawal communication or from receipt of the returned goods, whichever occurs last. GASPA MACCHINE is committed to fully respecting this legal deadline. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 9 \u2013 Responsabilit\u00e0 cliente \u2500\u2500 -->\r\n <div id=\"s9\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-user-check\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 9<\/small>\r\n Customer Responsibilities\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>In order to ensure a fair and transparent return process, the customer has specific responsibilities that they are required to respect. These responsibilities are established in accordance with current legislation and do not limit the legal rights of the consumer. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-clipboard-check\"><\/i> During the period of possession of the machine<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Adequate custody:<\/strong> the customer is responsible for the custody of the machine from receipt until its return. The machine must be stored in a way that avoids deterioration beyond the normal handling necessary to verify its characteristics. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Use limited to verification:<\/strong> the customer may operate the machine exclusively to verify its functional characteristics, exactly as would be possible in a physical purchase context. Any use for productive or commercial purposes before deciding whether to return it is considered actual use. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Timely reporting of transport damage:<\/strong> any visible damage to the packaging or the machine at the time of receipt must be reported immediately to the courier, noted on the delivery document, and communicated to GASPA MACCHINE within 48 hours of delivery, accompanied by photographs.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-package\"><\/i> During the return<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Secure packaging:<\/strong> the customer is responsible for the adequate packaging of the machine for return transport. Damage caused by insufficient packaging will be charged to the customer. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Cargo insurance:<\/strong> in returns at the customer's expense, it is the latter's responsibility to adequately insure the machine during return transport.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Inclusion of all documentation:<\/strong> the customer is responsible for including all documents, accessories, and components originally delivered in the return.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Tracking communication:<\/strong> the customer must promptly communicate the return shipment tracking number to GASPA MACCHINE.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-file-text\"><\/i> Communications and information<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Accuracy of information:<\/strong> the customer is responsible for the truthfulness and completeness of the information provided in the return request. False or misleading statements may result in the rejection of the return and, in the most serious cases, legal action. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Response to communications:<\/strong> the customer is required to respond to GASPA MACCHINE's communications within the indicated terms. Failure to respond may result in delays in processing the return or refund. <\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 10 \u2013 Nostre responsabilit\u00e0 \u2500\u2500 -->\r\n <div id=\"s10\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-building-store\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 10<\/small>\r\n Our Responsibilities\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE is committed to managing every return procedure with professionalism, transparency, and in full respect of consumer rights. The responsibilities we assume as a seller are listed below. <\/p>\r\n\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Timely response:<\/strong> we undertake to respond to every return request within <strong>2 business days<\/strong> of receiving the customer's written communication.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Issuance of the RMA number:<\/strong> after the initial verification of the request, we issue the RMA (Return Merchandise Authorization) number necessary to formally authorize the return.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Accurate and documented inspection:<\/strong> every returned machine is inspected by our technical team with a documented process. The customer receives written communication of the inspection outcome. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Refund within legal terms:<\/strong> we guarantee a full refund of the machine price within 14 business days of return approval, in full compliance with the Legislative Decree. 206\/2005.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Transparency on deductions:<\/strong> if, following the inspection, we find a reduction in the value of the machine caused by inappropriate use, we communicate the reason and the amount of the deduction to the customer in writing before proceeding with the partial refund. The customer has the right to contest such an assessment. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Refund of original shipping costs:<\/strong> in cases of return for defects, incorrect goods, or transport damage, we fully refund the original shipping costs paid by the customer, including any import customs duties if applicable.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Collection organization:<\/strong> in cases where return costs are borne by us, we organize the collection of the machine directly, without the customer having to do anything other than making the machine available at the agreed address.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Respect for privacy:<\/strong> personal data provided by the customer during the return procedure are processed in accordance with our Privacy Policy and the GDPR (EU Reg. 2016\/679).<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 11 \u2013 Indirizzo di reso \u2500\u2500 -->\r\n <div id=\"s11\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-map-pin\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 11<\/small>\r\n Return Address\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>All machine returns must be addressed to our main warehouse located at the following address. It is <strong>mandatory to indicate the RMA number<\/strong> on the packaging or transport document in order to ensure correct identification and acceptance of the return. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-building-warehouse\"><\/i>\r\n <p>\r\n <strong>GASPA S.R.L MACCHINE<\/strong><br\/> c\/o GASPA MACCHINE \u2013 Returns Office<br\/> <strong>Z.I. Predda Niedda Strada 30<\/strong><br\/> <strong>07100 Sassari (SS)<\/strong><br\/> <strong>Italy<\/strong><br\/><br\/> Phone: <a href=\"tel:+393773901146\">+39 377 390 1146<\/a><br\/> Email: <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a><br\/> Goods receiving hours: Monday\u2013Saturday, 09:00\u201318:00 (CET)\r\n <\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-alert-circle\"><\/i> Important instructions for return shipping<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> The RMA number must be indicated <strong>clearly and legibly<\/strong> on the outer packaging or transport document, to avoid rejection upon receipt.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> No machine will be accepted without a valid RMA number previously issued by GASPA MACCHINE.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Machines that arrive without an RMA number or unannounced will be rejected and returned to the sender at the latter's expense.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> For international returns from non-EU countries (Switzerland), it is necessary to indicate in the customs documentation that it is a <strong>return shipment<\/strong> in order to avoid the application of import customs duties.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> To coordinate the arrival of large machines, it is recommended to notify our office via email at least 48 hours before delivery, to ensure the availability of adequate personnel and equipment for unloading.<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 12 \u2013 Articoli danneggiati, difettosi, errati, mancanti \u2500\u2500 -->\r\n <div id=\"s12\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-alert-circle\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 12<\/small>\r\n Damaged, Defective, Incorrect, or Missing Items\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE treats cases where the delivered machine is damaged, defective, different from what was ordered, or when components or documents indicated in the sales advertisement are missing with the highest priority. In all these cases, return and replacement costs are entirely borne by GASPA MACCHINE and the customer does not have to bear any additional costs. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-truck\"><\/i> Machine damaged during transport<\/div>\r\n <p>If the machine shows visible damage at the time of receipt, the customer must:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Report the damage immediately to the courier and have a note placed on the delivery document before signing for receipt.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Photograph the damage on the outer packaging and on the machine before removing any packaging.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Send the photographs and the order number to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> within <strong>48 hours<\/strong> of delivery.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Keep the original packaging until the case is resolved, as it may be necessary for the insurance claim with the courier.<\/li>\r\n <\/ul>\r\n <p>GASPA MACCHINE will immediately initiate the claim with the courier and organize the collection of the damaged machine and the delivery of a replacement, or a full refund, at the customer's choice.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-tool\"><\/i> Machine defective upon delivery or during the warranty period<\/div>\r\n <p>If the machine presents a functional or conformity defect, the customer has the right to request, at their choice:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Free repair<\/strong> of the defect by GASPA MACCHINE.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Replacement with an equivalent machine<\/strong>, if available in inventory.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> A <strong>proportional price reduction<\/strong>, if neither repair nor replacement is possible or is refused by the customer for legitimate reasons.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Termination of the contract with a full refund<\/strong>, if the defect is serious and cannot be adequately resolved with the previous options.<\/li>\r\n <\/ul>\r\n <p>For more details on warranty rights, please refer to our <a href=\"https:\/\/gaspa-macchine.com\/en\/warranty-policy\/\">Warranty Policy<\/a>.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-exchange\"><\/i> Incorrect machine delivered<\/div>\r\n <p>If a machine different from the one ordered is received (wrong model, wrong brand, technical specifications different from those described in the advertisement), the customer must contact <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> within <strong>5 business days<\/strong> of delivery, attaching photographs of the machine received and the reference to the original order. GASPA MACCHINE will organize the collection of the incorrect machine and the delivery of the correct one, or, if the correct machine is no longer available, a full refund including original shipping costs. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-package\"><\/i> Missing components or documents<\/div>\r\n <p>If the delivered machine is missing components, accessories, keys, manuals, or documents indicated in the sales advertisement or order confirmation, the customer must communicate this via email within <strong>5 business days<\/strong> of delivery. GASPA MACCHINE will send the missing components at its own expense, or, if not available, will propose adequate economic compensation agreed with the customer. <\/p>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 13 \u2013 Colli smarriti \u2500\u2500 -->\r\n <div id=\"s13\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-package-off\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 13<\/small>\r\n Lost Package Policy\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE takes cases of shipments lost during transport very seriously. Although loss events are extremely rare in the transport of heavy machinery \u2013 given that they are tracked with GPS systems and advanced tracking systems by specialized carriers \u2013 in the event of confirmed loss, the buyer will not suffer any economic loss. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-search\"><\/i> What to do if the machine does not arrive<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> If the machine is not delivered within the estimated arrival date communicated at the time of shipment, contact GASPA MACCHINE immediately at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> indicating the order number and tracking number.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> GASPA MACCHINE will open a formal investigation with the carrier responsible for transport within <strong>24 working hours<\/strong>.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> The customer will be updated on the progress of the investigation with regular communications every 2 working days.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> If the carrier confirms the loss or if the machine is not located within <strong>15 working days<\/strong> of opening the investigation, GASPA MACCHINE will initiate a full refund or the shipment of a replacement machine with equal characteristics, at the customer's choice.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-green\">\r\n <i class=\"ti ti-shield-check\"><\/i>\r\n <p><strong>No loss for the customer:<\/strong> in the event of loss definitively confirmed by the carrier, the customer is entitled to a full refund of the price paid including shipping costs, or to the delivery of an equivalent replacement machine. The cost of the claim is covered by the transport insurance that GASPA MACCHINE takes out on every shipment. The customer does not need to open insurance claims on their own. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 14 \u2013 Cancellazione ordine \u2500\u2500 -->\r\n <div id=\"s14\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-ban\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 14<\/small>\r\n Order Cancellation Policy\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>The customer may request the cancellation of an order at any time before the machine is shipped, as well as within the withdrawal periods provided by law after receipt. The procedure and consequences vary based on the progress stage of the order at the time of the request. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-clock\"><\/i> Cancellation before shipment<\/div>\r\n <p>If the cancellation request is received before the machine has been delivered to the carrier for shipment, GASPA MACCHINE will cancel the order without any penalty and will fully refund the amount paid within <strong>14 working days<\/strong>. To request cancellation, send an e-mail to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> with the subject \"ORDER CANCELLATION \u2013 [order number]\" as soon as possible, as machines are prepared for shipment quickly. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-truck\"><\/i> Cancellation after shipment<\/div>\r\n <p>If the cancellation request is received after the machine has already been delivered to the carrier, the order can no longer be cancelled in the strict sense. In this case, the customer must: <\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Wait for receipt of the machine.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Initiate the return procedure within 14 days of receipt, as described in this policy.<\/li>\r\n <\/ul>\r\n <p>In this scenario, the costs of returning the machine will be borne by the customer, as it constitutes a voluntary post-delivery withdrawal.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-x\"><\/i> Cancellation of custom orders<\/div>\r\n <p>Orders for customized machines or machines configured at the customer's specific request cannot be cancelled free of charge once the processing or customization process has begun. In these cases, GASPA MACCHINE reserves the right to charge the customer for costs already incurred for customization, communicating the amount in writing before proceeding with any charge. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Right of cancellation for consumers resident in the EU<\/div>\r\n <p>Private consumers resident in the European Union have the legal right to withdraw from the contract within <strong>14 days<\/strong> of the conclusion of the contract itself (if the machine has not yet been delivered) or from receipt of the machine, pursuant to EU Directive 2011\/83\/EU and Legislative Decree. 206\/2005. This right is exercised by sending a written communication to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>. The customer may use the standard withdrawal form attached in the appendix or any other unequivocal written statement. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-file-text\"><\/i>\r\n <p><strong>Standard withdrawal form:<\/strong> the consumer may exercise the withdrawal by sending an e-mail with the following text: <em>\"I hereby give notice that I withdraw from the purchase contract relating to order no. [NUMBER], concerning the machine [MODEL\/BRAND], received on [DATE]. Name and surname: [NAME]. Address: [ADDRESS]. Date: [DATE].\"<\/em><\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 15 \u2013 Resi smarriti \u2500\u2500 -->\r\n <div id=\"s15\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-search-off\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 15<\/small>\r\n Lost or Undelivered Returns\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>In the event of a return organized by the customer, GASPA MACCHINE is not responsible for the loss or damage of the machine during return transport, until the machine is physically received and signed for at our warehouse. However, we take every possible measure to support the customer in resolving such situations. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-alert-circle\"><\/i> If the return does not arrive at our warehouse<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> The customer must provide GASPA MACCHINE with proof of shipment: carrier receipt, tracking number and, if available, a copy of the cargo insurance.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> GASPA MACCHINE will carry out internal investigations to verify if the machine is actually awaiting processing in its warehouse without having been registered in the system yet.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> If the investigations reveal that the machine never reached our warehouse, the customer must open a claim directly with the carrier chosen by them for the return shipment.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> GASPA MACCHINE will provide all documentation in its possession to support the customer's case with the carrier.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-shield\"><\/i> How to protect yourself from losses during return<\/div>\r\n <p>To avoid unpleasant inconveniences, it is recommended that the customer:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Use a carrier that provides adequate insurance coverage for the value of the machine.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Keep all shipping documents (receipt, tracking, insurance policy) until confirmation of receipt by us.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Communicate the tracking number to GASPA MACCHINE immediately after delivery to the carrier.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Important:<\/strong> in cases where the return is organized directly by GASPA MACCHINE (defects, incorrect goods, transport damage), our transport insurance covers any losses during collection and the customer does not have to worry about any logistical aspect.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 16 \u2013 Rimborsi in ritardo \u2500\u2500 -->\r\n <div id=\"s16\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-clock-exclamation\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 16<\/small>\r\n Late or Unreceived Refunds\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Despite our commitment to processing refunds within the indicated terms, we understand that situations may occur where the customer does not receive the refund in the expected time. The procedure to follow and the possible causes of delays are described below. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-checklist\"><\/i> Steps to follow if you do not receive the refund<\/div>\r\n <ul class=\"gm-timeline\">\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-1\"><\/i><\/div>\r\n <div class=\"gm-timeline-content\">\r\n <strong>Check your bank statement or PayPal account balance<\/strong>\r\n <span>Before contacting us, verify that the refund has not already been credited. Sometimes bank processing delays the actual availability of funds by 2\u20135 working days compared to the date the payment was processed by us.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-2\"><\/i><\/div>\r\n <div class=\"gm-timeline-content\">\r\n <strong>Contact your bank or payment provider<\/strong>\r\n <span>If the refund has still not been credited 10 banking working days after our processing communication, contact your bank or PayPal customer service\/payment provider, as the delay could be due to internal procedures of the receiving institution.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-3\"><\/i><\/div>\r\n <div class=\"gm-timeline-content\">\r\n <strong>Contact GASPA MACCHINE<\/strong>\r\n <span>If after checking the refund has still not been received, send an e-mail to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> with the subject \"REFUND NOT RECEIVED \u2013 [order number]\". We will provide written confirmation of the date and amount processed, together with the bank transfer receipt or the refund transaction reference.<\/span>\r\n <\/div>\r\n <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-info-circle\"><\/i> Possible causes of delay<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>International banking times:<\/strong> SEPA transfers to foreign countries (e.g. Germany, France, Netherlands) can take 3\u20135 banking working days; those to Switzerland (non-SEPA) can take up to 5\u20137 working days.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Credit card refunds:<\/strong> credit circuits (Visa, Mastercard) process refunds within 5\u201310 banking working days from our processing.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Incorrect bank details:<\/strong> if the refund via bank transfer is returned due to an incorrect IBAN provided by the customer, the same will be requested again via e-mail to allow the re-sending of the payment.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-scale\"><\/i>\r\n <p><strong>Legal remedies in case of non-refund:<\/strong> if GASPA MACCHINE fails to comply with the refund terms established by law, the consumer has the right to use the remedies provided by current legislation, including recourse to the European ODR platform at <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener noreferrer\">ec.europa.eu\/consumers\/odr<\/a>, or contact the consumer protection bodies of their country of residence.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 17 \u2013 Resi non autorizzati \u2500\u2500 -->\r\n <div id=\"s17\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-package-off\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 17<\/small>\r\n Items Returned Without Authorization\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE does not accept and cannot process returns that have not been previously authorized through the issuance of an official RMA number. This policy is necessary to ensure correct logistical management, traceability of returns, and protection for both the customer and the seller. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-x\"><\/i> What happens to an unauthorized return<\/div>\r\n <p>If a machine is sent to GASPA MACCHINE without a valid RMA number or without prior written authorization:<\/p>\r\n <ul class=\"gm-list gm-list-x\">\r\n <li><i class=\"ti ti-x\"><\/i> The machine <strong>will not be accepted<\/strong> upon receipt and will be refused by the warehouse staff.<\/li>\r\n <li><i class=\"ti ti-x\"><\/i> The machine will be <strong>sent back to the sender<\/strong> at the sender's expense.<\/li>\r\n <li><i class=\"ti ti-x\"><\/i> GASPA MACCHINE <strong>will not be responsible<\/strong> for any damage suffered by the machine during unauthorized return transport.<\/li>\r\n <li><i class=\"ti ti-x\"><\/i> The customer will not be entitled to a refund for an unauthorized return.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-circle-check\"><\/i> How to avoid this problem<\/div>\r\n <p>To ensure that your return is accepted and processed correctly, it is <strong>essential<\/strong> to follow the procedure described in Section 6 (\"How to Initiate a Return\") and wait for the issuance of the RMA number before proceeding with the shipment of the machine. The authorization process takes a maximum of 2 working days and is completely free. In case of urgency, you can contact us by phone at <a href=\"tel:+393773901146\">+39 377 390 1146<\/a> during office hours (Mon\u2013Sat, 09:00\u201318:00 CET). <\/p>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 18 \u2013 Prevenzione abusi \u2500\u2500 -->\r\n <div id=\"s18\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-shield-lock\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 18<\/small>\r\n Prevention of Return Policy Abuse\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE has implemented this return policy to protect honest customers and ensure fair service to all buyers. For this reason, we monitor return requests to identify and prevent abusive behavior that could damage the integrity of our service. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-alert-circle\"><\/i> Behaviors considered abusive<\/div>\r\n <ul class=\"gm-list gm-list-warn\">\r\n <li><i class=\"ti ti-alert-circle\"><\/i> <strong>Serial returns:<\/strong> requesting the return of multiple machines repeatedly without legitimate reasons, showing a pattern of temporary use with subsequent return.<\/li>\r\n <li><i class=\"ti ti-alert-circle\"><\/i> <strong>False declaration of defects:<\/strong> declaring non-existent defects or damage to obtain a return that would otherwise not be eligible.<\/li>\r\n <li><i class=\"ti ti-alert-circle\"><\/i> <strong>Masked commercial use:<\/strong> purchasing machines for actual work use and subsequently requesting a return as if it were a private consumer purchase.<\/li>\r\n <li><i class=\"ti ti-alert-circle\"><\/i> <strong>Component replacement:<\/strong> returning a machine after replacing original components with lower quality or used parts.<\/li>\r\n <li><i class=\"ti ti-alert-circle\"><\/i> <strong>Intentional damage to force a return:<\/strong> intentionally causing damage to the machine to then claim a return for defect.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-gavel\"><\/i> Consequences of established abuse<\/div>\r\n <p>In the event of established abuse of the return policy, GASPA MACCHINE reserves the right to:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Refuse the return request and reject the machine back to the sender.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Exclude the customer from the possibility of making further purchases on the gaspa-macchine.com site.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Request compensation for damages suffered, including inspection, logistics, and machine depreciation costs.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Initiate appropriate legal procedures in case of fraud or false declaration.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Clarification:<\/strong> this section is not intended in any way to limit the legal rights of honest consumers. Customers who exercise their legitimate right of withdrawal, who report real defects, or who request the termination of the contract for well-founded reasons will never suffer negative consequences. The prevention of abuse is directed exclusively at fraudulent behavior or behavior otherwise contrary to good faith. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 19 \u2013 Protezione frodi \u2500\u2500 -->\r\n <div id=\"s19\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-shield-check\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 19<\/small>\r\n Protection from Fraud, Abuse and Security\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE takes active measures to protect both its customers and its business from fraud, attempted scams, and malicious behavior that could jeopardize the security of transactions and the quality of the service offered to all buyers.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-device-analytics\"><\/i> Verification and control measures<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Customer identity verification:<\/strong> every return request is verified in relation to the original order data. Requests coming from persons other than the original buyer are not accepted without written authorization. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Photographic documentation of pre-shipment inspection:<\/strong> every machine is photographed before shipment. These photographs constitute proof of the state of the machine at departure and are used for comparison in case of disputes upon return. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Serial numbers and unique identifiers:<\/strong> every machine has a unique serial number that allows verifying that the returned machine corresponds exactly to the one originally shipped.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Payment data verification:<\/strong> the refund is issued exclusively through the original payment method or to a verified current account in the name of the buyer, to prevent payment fraud and embezzlement.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-lock\"><\/i> Data protection during the return process<\/div>\r\n <p>All personal data collected during the return procedure (name, address, IBAN, photographs) are processed exclusively for the management of the return and in compliance with <strong>EU Regulation 2016\/679 (GDPR)<\/strong> and <strong>Legislative Decree 196\/2003 (Privacy Code)<\/strong>, as amended by Legislative Decree. 101\/2018. Data is never shared with third parties for commercial purposes. For further information on the processing of personal data, please refer to our <a href=\"https:\/\/gaspa-macchine.com\/informativa-sulla-privacy\/\">Privacy Policy<\/a>. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-alert-triangle\"><\/i> Reporting suspicious activity<\/div>\r\n <p>If a customer believes they are a victim of fraud in relation to an order on gaspa-macchine.com (for example, receipt of unauthorized payment requests, suspicious communications posing as GASPA MACCHINE, etc.), they are invited to contact us immediately at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> and report the incident to the Italian Postal Police (<a href=\"https:\/\/www.commissariatodips.it\" target=\"_blank\" rel=\"noopener noreferrer\">www.commissariatodips.it<\/a>) or the competent authorities of their country of residence.<\/p>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 20 \u2013 Informazioni aziendali \u2500\u2500 -->\r\n <div id=\"s20\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-building\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 20<\/small>\r\n Company Information\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>This return and refund policy is issued by:<\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <tbody>\r\n <tr><td><strong>Legal Name<\/strong><\/td><td>GASPA S.R.L MACCHINE<\/td><\/tr>\r\n <tr><td><strong>Trade Name<\/strong><\/td><td>GASPA MACCHINE<\/td><\/tr>\r\n <tr><td><strong>VAT Number<\/strong><\/td><td>IT 03006910909<\/td><\/tr>\r\n <tr><td><strong>ATECO Code<\/strong><\/td><td>47.52.40<\/td><\/tr>\r\n <tr><td><strong>Registered and Operational Office<\/strong><\/td><td>Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy<\/td><\/tr>\r\n <tr><td><strong>Telephone<\/strong><\/td><td><a href=\"tel:+393773901146\">+39 377 390 1146<\/a><\/td><\/tr>\r\n <tr><td><strong>Email<\/strong><\/td><td><a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a><\/td><\/tr>\r\n <tr><td><strong>Website<\/strong><\/td><td><a href=\"https:\/\/gaspa-macchine.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com<\/a><\/td><\/tr>\r\n <tr><td><strong>Opening Hours<\/strong><\/td><td>Monday\u2013Saturday, 09:00\u201318:00 (CET \u2013 Central European Time)<\/td><\/tr>\r\n <tr><td><strong>Shipping Countries<\/strong><\/td><td>Italy, Austria, Finland, France, Germany, Netherlands, Poland, Romania, Spain, Switzerland<\/td><\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-pill-row\">\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Italy<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Austria<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Finland<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> France<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Germany<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Netherlands<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Poland<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Romania<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Spain<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Switzerland<\/span>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-scale\"><\/i> Applicable legislation and main legal references<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Legislative Decree 206\/2005<\/strong> \u2013 Italian Consumer Code, with particular reference to Arts. 45\u201367 on distance contracts and the right of withdrawal.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Legislative Decree 170\/2021<\/strong> \u2013 Transposition of EU Directive 2019\/771 on the sale of goods and legal guarantee of conformity.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Directive 2011\/83\/EU<\/strong> \u2013 Directive on consumer rights, transposed in Italy with Legislative Decree. 21\/2014.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Regulation 2016\/679 (GDPR)<\/strong> \u2013 Protection of personal data.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EU Directive 2019\/771<\/strong> \u2013 On the sale of consumer goods.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Specific regulations of the destination countries indicated in Section 11 of the Warranty Policy.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-external-link\"><\/i>\r\n <p><strong>European ODR Platform:<\/strong> consumers resident in the European Union have the right to access the online platform for alternative dispute resolution of the European Commission, available at <strong><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener noreferrer\">ec.europa.eu\/consumers\/odr<\/a><\/strong>. Our contact address for ODR disputes is <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SECTION 21 \u2013 Aggiornamenti politica \u2500\u2500 -->\r\n <div id=\"s21\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-refresh\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 21<\/small>\r\n Policy Updates\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE reserves the right to update, modify or supplement this Return and Refund Policy at any time, in order to adapt it to regulatory changes, legislative updates in the shipping countries, new provisions of the European Commission on consumer protection, or changes in our operating procedures.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-bell\"><\/i> How changes are communicated<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Changes are published on this page with the update of the \"Last updated\" date at the top of the page.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> For substantial changes that significantly impact customer rights, GASPA MACCHINE undertakes to notify the changes via a visible notice on the site's homepage at least <strong>30 days in advance<\/strong> of entry into force.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Customers who provided their e-mail address at the time of purchase may receive notification of significant changes directly in their inbox.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-contract\"><\/i> Which version applies to your order<\/div>\r\n <p>The version of the return policy applicable to a given order is the one <strong>in force at the time of the conclusion of the purchase contract<\/strong>, i.e., on the date of order confirmation. Subsequent changes do not apply retroactively to orders already concluded, unless the changes are introduced in favor of the consumer or are imposed by mandatory legal obligations. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-history\"><\/i> Previous versions<\/div>\r\n <p>Customers wishing to consult a previous version of this policy, applicable to an order concluded on a date prior to the last update, may make a written request to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>. GASPA MACCHINE keeps historical versions of the policy for a minimum period of <strong>5 years<\/strong> from the date of replacement. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Attention:<\/strong> it is recommended to read this policy carefully before every purchase. By using the gaspa-macchine.com site and proceeding with a purchase order, the customer declares to have read and accepted the conditions described here in their currently in force version. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 CONTACT BLOCK \u2500\u2500 -->\r\n <div class=\"gm-contact gm-reveal\">\r\n <h3>Returns and Refunds Assistance \u2013 Contact Us<\/h3>\r\n <p>Our team is at your disposal for any questions relating to returns, refunds or cancellations. We respond within 2 working days and guide you through every stage of the process. <\/p>\r\n <div class=\"gm-contact-grid\">\r\n <a href=\"mailto:info@gaspa-macchine.com\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-mail\"><\/i>\r\n info@gaspa-macchine.com\r\n <\/a>\r\n <a href=\"tel:+393773901146\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-phone\"><\/i>\r\n +39 377 390 1146\r\n <\/a>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-clock\"><\/i>\r\n Mon\u2013Sat, 09:00\u201318:00 CET\r\n <\/span>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-map-pin\"><\/i>\r\n Z.I. Predda Niedda Str. 30, 07100 Sassari (SS) \r\n <\/span>\r\n <\/div>\r\n <a href=\"https:\/\/gaspa-macchine.com\/en\/contact-us\/\" class=\"gm-btn\">\r\n <i class=\"ti ti-send\"><\/i>\r\n Contact Us Now\r\n <\/a>\r\n <\/div>\r\n\r\n<\/div><!-- \/.gm-policy -->\r\n\r\n<script>\r\n(function(){\r\n var reveals = document.querySelectorAll('.gm-reveal');\r\n if(!reveals.length) return;\r\n var io = new IntersectionObserver(function(entries){\r\n entries.forEach(function(e){\r\n if(e.isIntersecting)<span> e.target.classList.add('visible'); io.unobserve(e.target); <\/span>\r\n });\r\n }, <span> threshold: 0.07 <\/span>);\r\n reveals.forEach(function(el)<span> io.observe(el); <\/span>);\r\n})();\r\n<\/script>\r\n\r\n\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy \u2013 GASPA MACCHINE GASPA MACCHINE Return and Refund Policy Full transparency regarding your return and refund rights. Everything you need to know about how to manage a return, refund timelines, and the conditions applicable to purchases made at GASPA MACCHINE. Last updated: June 12, 2026 Effective date: June 12, 2026 Italy \u2013 Shipping to 10 Countries Table of Contents Return Timeframe Exchange Policy No Restocking Fees Return Eligibility Requirements Return Shipping Costs How to Initiate a Return Return Methods Refund Processing Times Customer Responsibilities Our Responsibilities Return Address Damaged, Defective, Incorrect, or Missing Items Lost Package Policy Order Cancellation Policy Lost or Undelivered Returns Late or Missing Refunds Items Returned Without Authorization Prevention of Policy Abuse Fraud and Abuse Protection Company Information Policy Updates Section 1 Return Timeframe GASPA MACCHINE guarantees all buyers the possibility to request a return for a machine within 14 calendar days from the confirmed date of receipt of the goods, without the need to provide any specific reason for exercising this right. This term is established in accordance with Legislative Decree 206\/2005 (Consumer Code), which implements EU Directive 2011\/83\/EU on consumer rights in distance contracts. The date of receipt of the goods is evidenced by the signature on the transport document, the collection receipt issued by the courier, or written confirmation of delivery acceptance by the customer. In the event of partial delivery of an order consisting of multiple items, the 14-day period begins from the date of receipt of the last item included in the order. How is the 14-day period calculated? The 14-day count begins the day after the physical receipt of the machine. Therefore, if the machine is received on day 1, the first day for counting is day 2, and the last day to initiate the return procedure is day 15. To comply with the deadline, it is sufficient to send the written return communication by this date; it is not necessary for the machine to have already been shipped back. Important \u2013 Additional legal rights: the 14-day period indicated here represents the contractual right offered by GASPA MACCHINE. Consumers residing in the European Union enjoy in any case the legal right of withdrawal of 14 days pursuant to EU Directive 2011\/83\/EU. Where the legislation of the consumer’s country of residence provides for a longer period (for example, France provides for 30 days in some cases for certain contracts), the legal provisions more favorable to the consumer shall prevail. When the right of withdrawal does not apply In accordance with Art. 59 of Legislative Decree 206\/2005, the right of withdrawal does not apply in the following specific cases, which may concern some of the equipment sold by GASPA MACCHINE: Machines assembled, customized, or modified upon specific request of the customer, which cannot be resold in their current form. Equipment whose protective seal is opened after delivery and which, for hygiene or safety reasons, cannot be returned. Goods which, by their nature, are inseparably mixed with other goods after delivery. Purchases made by companies or professionals acting within the scope of their commercial, industrial, artisanal, or professional activity (B2B buyers), to whom the withdrawal rules provided for private consumers do not apply. Clarification for professional buyers (B2B): buyers who make a purchase with a VAT number or as a company do not benefit from the 14-day legal right of withdrawal provided for private consumers. However, they may still avail themselves of the contractual return conditions described herein, within the limits and conditions that GASPA MACCHINE reserves the right to evaluate on a case-by-case basis. For any requests, please contact info@gaspa-macchine.com. Section 2 Exchange Policy GASPA MACCHINE manages machine exchanges selectively and on a case-by-case basis, considering the special nature of the goods handled: these are high-value agricultural and construction machinery, often unique in terms of model, year of production, working hours, and operating conditions. There is no standardized catalog that allows for automatic exchanges. When can an exchange be requested? Machine received defective or not as described: if the delivered machine presents conformity defects compared to what was indicated in the sales advertisement, the customer has the right to request, as a priority, a replacement with another machine of equivalent type and value, where available in our inventory. Incorrect machine delivered: in the event of an error in order fulfillment on our part, we will arrange for the collection of the incorrect machine and the delivery of the correct one at no additional cost to the customer. Discretionary exchange for customer preference: if the customer simply changes their mind and desires a different machine, GASPA MACCHINE will evaluate the exchange request within the 14-day window, provided that the original machine is returned in its original condition and an appropriate alternative model is available in inventory. In this case, any price differences may apply. When an exchange is not available If the original machine has been put into use, modified, or shows damage caused by the customer. If an equivalent replacement machine does not exist in inventory. If the request is submitted after the expiration of the 14-day return period, unless the defect falls under legal warranty rights (see the Warranty Policy). To request an exchange, please contact our customer service at info@gaspa-macchine.com describing the situation in detail, the reason for the request and, where applicable, attaching photographic documentation of the machine’s condition. Section 3 No Restocking Fees GASPA MACCHINE does not apply any restocking fees on authorized returns. This means that the refund you receive, net of any return shipping costs that remain the responsibility of the customer (see Section 5), will correspond fully to the purchase price of the machine. There are no percentage deductions, fixed administrative costs, or reprocessing fees that reduce the refunded amount. No surprises on the refund: the amount you paid for the machine will be returned to you in full, without restocking deductions. Our policy is clear: if the return is authorized and the machine is returned in the required conditions,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"googlesitekit_rrm_CAow0ePLDA:productID":"","_uag_custom_page_level_css":"","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-39768","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"ocean-thumb-m":false,"ocean-thumb-ml":false,"ocean-thumb-l":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"claudesurs112@gmail.com","author_link":"https:\/\/gaspa-macchine.com\/en\/author\/claudesurs112gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Return and Refund Policy \u2013 GASPA MACCHINE GASPA MACCHINE Return and Refund Policy Full transparency regarding your return and refund rights. Everything you need to know about how to manage a return, refund timelines, and the conditions applicable to purchases made at GASPA MACCHINE. Last updated: June 12, 2026 Effective date: June 12, 2026 Italy…","_links":{"self":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages\/39768","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/comments?post=39768"}],"version-history":[{"count":0,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages\/39768\/revisions"}],"wp:attachment":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/media?parent=39768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}