{"id":39772,"date":"2026-03-17T04:28:55","date_gmt":"2026-03-17T04:28:55","guid":{"rendered":"https:\/\/gaspa-macchine.com\/shipping-policy\/"},"modified":"2026-08-08T23:17:39","modified_gmt":"2026-08-08T23:17:39","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/gaspa-macchine.com\/en\/shipping-policy\/","title":{"rendered":"SHIPPING POLICY"},"content":{"rendered":"\t\t
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\r\n\r\n\r\n\r\n\r\nShipping Policy \u2013 GASPA MACCHINE<\/title>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin=\"\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;500;600;700;800&family=Sora:wght@400;600;700;800&display=swap\" rel=\"stylesheet\">\r\n<link rel=\"stylesheet\" href=\"https:\/\/cdn.jsdelivr.net\/npm\/@tabler\/icons-webfont@latest\/tabler-icons.min.css\">\r\n<style>\r\n *, *::before, *::after <span> box-sizing: border-box; margin: 0; padding: 0; <\/span>\r\n\r\n :root <span>\r\n --navy: #0b1442;\r\n --blue-deep: #0f2080;\r\n --blue-mid: #1a3ec2;\r\n --blue-bright: #2563eb;\r\n --blue-light: #3b82f6;\r\n --blue-glow: #60a5fa;\r\n --white: #ffffff;\r\n --off-white: #f0f4ff;\r\n --glass: rgba(255,255,255,0.07);\r\n --glass-border:rgba(255,255,255,0.15);\r\n --glass-hover: rgba(255,255,255,0.13);\r\n --text-muted: rgba(255,255,255,0.70);\r\n --text-dim: rgba(255,255,255,0.50);\r\n --accent: #60a5fa;\r\n --accent-gold: #fbbf24;\r\n --font-display:'Sora', sans-serif;\r\n --font-body: 'Inter', sans-serif;\r\n --radius-card: 18px;\r\n --radius-pill: 999px;\r\n --transition: 0.30s cubic-bezier(0.4, 0, 0.2, 1);\r\n <\/span>\r\n\r\n body <span>\r\n font-family: var(--font-body);\r\n background: linear-gradient(160deg, var(--navy) 0%, var(--blue-deep) 35%, var(--blue-mid) 70%, #1a50d8 100%);\r\n background-attachment: fixed;\r\n color: var(--white);\r\n line-height: 1.7;\r\n min-height: 100vh;\r\n -webkit-font-smoothing: antialiased;\r\n <\/span>\r\n\r\n .gm-policy <span>\r\n max-width: 1100px;\r\n margin: 0 auto;\r\n padding: 56px 24px 80px;\r\n <\/span>\r\n\r\n \/* \u2500\u2500 Hero \u2500\u2500 *\/\r\n .gm-hero <span>\r\n text-align: center;\r\n padding: 64px 32px 56px;\r\n position: relative;\r\n <\/span>\r\n .gm-hero::before <span>\r\n content: '';\r\n position: absolute; inset: 0;\r\n border-radius: 28px;\r\n background: radial-gradient(ellipse at 50% 0%, rgba(37,99,235,0.35) 0%, transparent 70%);\r\n pointer-events: none;\r\n <\/span>\r\n .gm-hero-badge <span>\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: rgba(96,165,250,0.18);\r\n border: 1px solid rgba(96,165,250,0.35);\r\n border-radius: var(--radius-pill);\r\n padding: 6px 20px;\r\n font-size: 12px; font-weight: 600; letter-spacing: 0.12em;\r\n text-transform: uppercase; color: var(--blue-glow);\r\n margin-bottom: 28px;\r\n <\/span>\r\n .gm-hero h1 <span>\r\n font-family: var(--font-display);\r\n font-size: clamp(2rem, 5vw, 3.2rem);\r\n font-weight: 800; line-height: 1.15;\r\n color: var(--white); margin-bottom: 18px;\r\n <\/span>\r\n .gm-hero h1 span <span> color: var(--blue-glow); <\/span>\r\n .gm-hero-sub <span>\r\n font-size: 16px; color: var(--text-muted); max-width: 680px; margin: 0 auto 32px;\r\n <\/span>\r\n .gm-meta-row <span>\r\n display: flex; flex-wrap: wrap; gap: 12px; justify-content: center; margin-bottom: 16px;\r\n <\/span>\r\n .gm-meta-chip <span>\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 6px 16px;\r\n font-size: 13px; color: var(--text-muted);\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-meta-chip:hover <span> background: var(--glass-hover); color: var(--white); <\/span>\r\n .gm-meta-chip i <span> color: var(--accent); <\/span>\r\n .gm-divider <span>\r\n width: 72px; height: 3px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 99px; margin: 32px auto 0;\r\n <\/span>\r\n\r\n \/* \u2500\u2500 Snapshot cards \u2500\u2500 *\/\r\n .gm-snapshot <span>\r\n display: grid;\r\n grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));\r\n gap: 16px;\r\n margin-bottom: 48px;\r\n <\/span>\r\n .gm-snap-card <span>\r\n background: var(--glass);\r\n border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card);\r\n padding: 24px 20px;\r\n text-align: center;\r\n transition: background var(--transition), transform var(--transition), box-shadow var(--transition), border-color var(--transition);\r\n position: relative; overflow: hidden;\r\n <\/span>\r\n .gm-snap-card::before <span>\r\n content: '';\r\n position: absolute; top: 0; left: 0; right: 0; height: 2px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow));\r\n opacity: 0; transition: opacity var(--transition);\r\n <\/span>\r\n .gm-snap-card:hover <span>\r\n background: var(--glass-hover);\r\n border-color: rgba(96,165,250,0.35);\r\n transform: translateY(-4px);\r\n box-shadow: 0 18px 48px rgba(0,0,0,0.28);\r\n <\/span>\r\n .gm-snap-card:hover::before <span> opacity: 1; <\/span>\r\n .gm-snap-icon <span>\r\n width: 48px; height: 48px;\r\n background: linear-gradient(135deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 14px;\r\n display: flex; align-items: center; justify-content: center;\r\n font-size: 22px; color: var(--white);\r\n margin: 0 auto 14px;\r\n box-shadow: 0 6px 20px rgba(37,99,235,0.40);\r\n transition: transform var(--transition);\r\n <\/span>\r\n .gm-snap-card:hover .gm-snap-icon <span> transform: scale(1.10) rotate(-5deg); <\/span>\r\n .gm-snap-label <span>\r\n font-size: 11px; font-weight: 600; letter-spacing: 0.10em;\r\n text-transform: uppercase; color: var(--accent); margin-bottom: 6px;\r\n <\/span>\r\n .gm-snap-value <span>\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700; color: var(--white); line-height: 1.3;\r\n <\/span>\r\n\r\n \/* \u2500\u2500 TOC \u2500\u2500 *\/\r\n .gm-toc <span>\r\n background: var(--glass);\r\n border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card);\r\n padding: 32px 36px;\r\n margin-bottom: 48px;\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-toc:hover <span> background: var(--glass-hover); <\/span>\r\n .gm-toc-title <span>\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700;\r\n text-transform: uppercase; letter-spacing: 0.1em;\r\n color: var(--accent); margin-bottom: 20px;\r\n display: flex; align-items: center; gap: 10px;\r\n <\/span>\r\n .gm-toc ol <span>\r\n display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));\r\n gap: 6px 24px; padding-left: 0; list-style: none; counter-reset: toc;\r\n <\/span>\r\n .gm-toc ol li <span> counter-increment: toc; <\/span>\r\n .gm-toc ol li a <span>\r\n display: flex; align-items: center; gap: 8px;\r\n color: var(--text-muted); text-decoration: none;\r\n font-size: 14px; padding: 4px 0;\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-toc ol li a::before <span>\r\n content: counter(toc, decimal-leading-zero);\r\n font-size: 11px; font-weight: 700; color: var(--blue-glow);\r\n min-width: 24px;\r\n <\/span>\r\n .gm-toc ol li a:hover <span> color: var(--white); padding-left: 4px; <\/span>\r\n\r\n \/* \u2500\u2500 Section card \u2500\u2500 *\/\r\n .gm-section <span>\r\n background: var(--glass);\r\n border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card);\r\n padding: 40px 44px;\r\n margin-bottom: 28px;\r\n transition: background var(--transition), border-color var(--transition), transform var(--transition), box-shadow var(--transition);\r\n position: relative; overflow: hidden;\r\n <\/span>\r\n .gm-section::before <span>\r\n content: '';\r\n position: absolute; top: 0; left: 0; right: 0; height: 2px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow), transparent);\r\n opacity: 0; transition: opacity var(--transition);\r\n <\/span>\r\n .gm-section:hover <span>\r\n background: var(--glass-hover);\r\n border-color: rgba(96,165,250,0.30);\r\n transform: translateY(-2px);\r\n box-shadow: 0 20px 60px rgba(0,0,0,0.25);\r\n <\/span>\r\n .gm-section:hover::before <span> opacity: 1; <\/span>\r\n\r\n .gm-section-header <span>\r\n display: flex; align-items: flex-start; gap: 16px;\r\n margin-bottom: 28px;\r\n <\/span>\r\n .gm-section-icon <span>\r\n width: 52px; height: 52px; flex-shrink: 0;\r\n background: linear-gradient(135deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 14px; display: flex; align-items: center; justify-content: center;\r\n font-size: 24px; color: var(--white);\r\n box-shadow: 0 8px 24px rgba(37,99,235,0.40);\r\n transition: transform var(--transition), box-shadow var(--transition);\r\n <\/span>\r\n .gm-section:hover .gm-section-icon <span>\r\n transform: scale(1.08) rotate(-4deg);\r\n box-shadow: 0 12px 32px rgba(37,99,235,0.55);\r\n <\/span>\r\n .gm-section-title <span>\r\n font-family: var(--font-display);\r\n font-size: 1.25rem; font-weight: 700; color: var(--white);\r\n line-height: 1.2;\r\n <\/span>\r\n .gm-section-title small <span>\r\n display: block; font-size: 12px; font-weight: 500;\r\n color: var(--accent); letter-spacing: 0.08em;\r\n text-transform: uppercase; margin-bottom: 4px;\r\n <\/span>\r\n\r\n \/* \u2500\u2500 Typography \u2500\u2500 *\/\r\n .gm-section p <span> font-size: 15px; color: var(--text-muted); margin-bottom: 16px; <\/span>\r\n .gm-section p:last-child <span> margin-bottom: 0; <\/span>\r\n .gm-section strong <span> color: var(--white); font-weight: 600; <\/span>\r\n .gm-section a <span> color: var(--accent); text-decoration: none; <\/span>\r\n .gm-section a:hover <span> text-decoration: underline; <\/span>\r\n\r\n \/* \u2500\u2500 Sub-heading \u2500\u2500 *\/\r\n .gm-sub <span>\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700;\r\n color: var(--white); margin: 28px 0 12px;\r\n display: flex; align-items: center; gap: 8px;\r\n <\/span>\r\n .gm-sub i <span> color: var(--accent); font-size: 17px; <\/span>\r\n\r\n \/* \u2500\u2500 Lists \u2500\u2500 *\/\r\n .gm-list <span> list-style: none; padding: 0; margin: 0 0 16px; <\/span>\r\n .gm-list li <span>\r\n display: flex; align-items: flex-start; gap: 10px;\r\n font-size: 15px; color: var(--text-muted);\r\n padding: 8px 0; border-bottom: 1px solid rgba(255,255,255,0.06);\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-list li:last-child <span> border-bottom: none; <\/span>\r\n .gm-list li:hover <span> color: var(--white); padding-left: 4px; <\/span>\r\n .gm-list li i <span> color: var(--accent); font-size: 16px; margin-top: 2px; flex-shrink: 0; <\/span>\r\n .gm-list-x li i <span> color: #f87171; <\/span>\r\n .gm-list-warn li i <span> color: var(--accent-gold); <\/span>\r\n\r\n \/* \u2500\u2500 Info box \u2500\u2500 *\/\r\n .gm-box <span>\r\n border-radius: 14px; padding: 20px 24px; margin: 20px 0;\r\n display: flex; align-items: flex-start; gap: 14px;\r\n font-size: 14px; transition: var(--transition);\r\n <\/span>\r\n .gm-box:hover <span> transform: translateX(4px); <\/span>\r\n .gm-box-blue <span> background: rgba(37,99,235,0.18); border: 1px solid rgba(96,165,250,0.30); <\/span>\r\n .gm-box-gold <span> background: rgba(251,191,36,0.12); border: 1px solid rgba(251,191,36,0.30); <\/span>\r\n .gm-box-red <span> background: rgba(248,113,113,0.10);border: 1px solid rgba(248,113,113,0.25); <\/span>\r\n .gm-box-green <span> background: rgba(52,211,153,0.10); border: 1px solid rgba(52,211,153,0.30); <\/span>\r\n .gm-box i <span> font-size: 22px; flex-shrink: 0; margin-top: 1px; <\/span>\r\n .gm-box-blue i <span> color: var(--blue-glow); <\/span>\r\n .gm-box-gold i <span> color: var(--accent-gold); <\/span>\r\n .gm-box-red i <span> color: #f87171; <\/span>\r\n .gm-box-green i <span> color: #34d399; <\/span>\r\n .gm-box p <span> margin: 0; color: var(--text-muted); line-height: 1.6; <\/span>\r\n .gm-box p strong <span> color: var(--white); <\/span>\r\n\r\n \/* \u2500\u2500 Table \u2500\u2500 *\/\r\n .gm-table-wrap <span>\r\n overflow-x: auto; border-radius: 14px;\r\n border: 1px solid var(--glass-border); margin: 20px 0;\r\n <\/span>\r\n .gm-table <span> width: 100%; border-collapse: collapse; font-size: 14px; <\/span>\r\n .gm-table thead tr <span>\r\n background: linear-gradient(90deg, rgba(37,99,235,0.50), rgba(96,165,250,0.25));\r\n <\/span>\r\n .gm-table th <span>\r\n padding: 14px 18px; text-align: left;\r\n font-family: var(--font-display); font-size: 12px;\r\n font-weight: 700; letter-spacing: 0.08em;\r\n text-transform: uppercase; color: var(--blue-glow); white-space: nowrap;\r\n <\/span>\r\n .gm-table td <span>\r\n padding: 13px 18px; color: var(--text-muted);\r\n border-top: 1px solid rgba(255,255,255,0.06);\r\n vertical-align: top; transition: var(--transition);\r\n <\/span>\r\n .gm-table tr:hover td <span> background: rgba(255,255,255,0.05); color: var(--white); <\/span>\r\n .gm-table td strong <span> color: var(--white); <\/span>\r\n .gm-table .highlight td <span> background: rgba(37,99,235,0.15); <\/span>\r\n\r\n \/* \u2500\u2500 Pricing tier cards \u2500\u2500 *\/\r\n .gm-price-grid <span>\r\n display: grid;\r\n grid-template-columns: repeat(auto-fill, minmax(190px, 1fr));\r\n gap: 14px; margin: 20px 0;\r\n <\/span>\r\n .gm-price-card <span>\r\n background: rgba(37,99,235,0.14);\r\n border: 1px solid rgba(96,165,250,0.22);\r\n border-radius: 16px; padding: 22px 18px;\r\n text-align: center;\r\n transition: background var(--transition), transform var(--transition), box-shadow var(--transition), border-color var(--transition);\r\n position: relative; overflow: hidden;\r\n <\/span>\r\n .gm-price-card::after <span>\r\n content: '';\r\n position: absolute; bottom: 0; left: 0; right: 0; height: 2px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow));\r\n opacity: 0; transition: opacity var(--transition);\r\n <\/span>\r\n .gm-price-card:hover <span>\r\n background: rgba(37,99,235,0.28);\r\n border-color: rgba(96,165,250,0.50);\r\n transform: translateY(-4px);\r\n box-shadow: 0 16px 40px rgba(0,0,0,0.25);\r\n <\/span>\r\n .gm-price-card:hover::after <span> opacity: 1; <\/span>\r\n .gm-price-tier <span>\r\n font-size: 11px; font-weight: 700; letter-spacing: 0.10em;\r\n text-transform: uppercase; color: var(--accent); margin-bottom: 8px;\r\n <\/span>\r\n .gm-price-range <span>\r\n font-family: var(--font-display);\r\n font-size: 13px; font-weight: 600; color: var(--text-muted);\r\n margin-bottom: 12px; line-height: 1.4;\r\n <\/span>\r\n .gm-price-cost <span>\r\n font-family: var(--font-display);\r\n font-size: 26px; font-weight: 800; color: var(--white);\r\n line-height: 1;\r\n <\/span>\r\n .gm-price-cost span <span> font-size: 14px; font-weight: 500; color: var(--text-muted); <\/span>\r\n\r\n \/* \u2500\u2500 Timeline \u2500\u2500 *\/\r\n .gm-timeline <span> padding: 0; list-style: none; margin: 12px 0; <\/span>\r\n .gm-timeline li <span>\r\n display: flex; gap: 18px; padding-bottom: 24px;\r\n position: relative; transition: var(--transition);\r\n <\/span>\r\n .gm-timeline li:hover <span> padding-left: 6px; <\/span>\r\n .gm-timeline li::before <span>\r\n content: ''; position: absolute; left: 19px; top: 40px; bottom: 0;\r\n width: 1px; background: var(--glass-border);\r\n <\/span>\r\n .gm-timeline li:last-child::before <span> display: none; <\/span>\r\n .gm-timeline-dot <span>\r\n width: 40px; height: 40px; flex-shrink: 0;\r\n background: rgba(37,99,235,0.30); border: 1px solid var(--blue-bright);\r\n border-radius: 50%; display: flex; align-items: center; justify-content: center;\r\n font-size: 16px; color: var(--blue-glow); transition: var(--transition);\r\n <\/span>\r\n .gm-timeline li:hover .gm-timeline-dot <span>\r\n background: rgba(37,99,235,0.55); border-color: var(--blue-glow);\r\n <\/span>\r\n .gm-timeline-body <span> padding-top: 8px; <\/span>\r\n .gm-timeline-body strong <span> display: block; font-size: 15px; color: var(--white); margin-bottom: 4px; <\/span>\r\n .gm-timeline-body span <span> font-size: 14px; color: var(--text-muted); <\/span>\r\n\r\n \/* \u2500\u2500 Pill row \u2500\u2500 *\/\r\n .gm-pill-row <span> display: flex; flex-wrap: wrap; gap: 8px; margin: 14px 0; <\/span>\r\n .gm-pill <span>\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: rgba(37,99,235,0.22); border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-pill); padding: 5px 14px;\r\n font-size: 13px; color: var(--blue-glow); font-weight: 500;\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-pill:hover <span> background: rgba(37,99,235,0.38); color: var(--white); <\/span>\r\n\r\n \/* \u2500\u2500 Steps grid \u2500\u2500 *\/\r\n .gm-steps <span>\r\n display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));\r\n gap: 16px; margin: 20px 0;\r\n <\/span>\r\n .gm-step <span>\r\n background: rgba(37,99,235,0.15);\r\n border: 1px solid rgba(96,165,250,0.22);\r\n border-radius: 14px; padding: 20px 18px;\r\n transition: background var(--transition), transform var(--transition), box-shadow var(--transition), border-color var(--transition);\r\n <\/span>\r\n .gm-step:hover <span>\r\n background: rgba(37,99,235,0.28); border-color: rgba(96,165,250,0.45);\r\n transform: translateY(-3px); box-shadow: 0 12px 32px rgba(0,0,0,0.20);\r\n <\/span>\r\n .gm-step-num <span>\r\n font-family: var(--font-display);\r\n font-size: 28px; font-weight: 800;\r\n color: rgba(96,165,250,0.30); line-height: 1; margin-bottom: 8px;\r\n <\/span>\r\n .gm-step-title <span>\r\n font-family: var(--font-display);\r\n font-size: 14px; font-weight: 700; color: var(--white); margin-bottom: 6px;\r\n <\/span>\r\n .gm-step-desc <span> font-size: 13px; color: var(--text-muted); <\/span>\r\n\r\n \/* \u2500\u2500 Contact strip \u2500\u2500 *\/\r\n .gm-contact <span>\r\n background: linear-gradient(135deg, rgba(37,99,235,0.35), rgba(15,32,128,0.50));\r\n border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-card);\r\n padding: 44px; text-align: center;\r\n margin-top: 40px; transition: var(--transition);\r\n <\/span>\r\n .gm-contact:hover <span> border-color: rgba(96,165,250,0.55); box-shadow: 0 24px 64px rgba(0,0,0,0.30); <\/span>\r\n .gm-contact h3 <span>\r\n font-family: var(--font-display);\r\n font-size: 1.5rem; font-weight: 800; color: var(--white); margin-bottom: 10px;\r\n <\/span>\r\n .gm-contact p <span> font-size: 15px; color: var(--text-muted); margin-bottom: 28px; <\/span>\r\n .gm-contact-grid <span>\r\n display: flex; flex-wrap: wrap; gap: 14px; justify-content: center; margin-bottom: 28px;\r\n <\/span>\r\n .gm-contact-item <span>\r\n display: flex; align-items: center; gap: 10px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 10px 22px;\r\n font-size: 14px; color: var(--white); text-decoration: none;\r\n transition: var(--transition);\r\n <\/span>\r\n .gm-contact-item:hover <span> background: rgba(37,99,235,0.40); border-color: var(--blue-glow); transform: translateY(-2px); <\/span>\r\n .gm-contact-item i <span> color: var(--accent); font-size: 18px; <\/span>\r\n .gm-btn <span>\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: var(--white); color: var(--navy);\r\n border-radius: var(--radius-pill); padding: 14px 36px;\r\n font-family: var(--font-display); font-size: 15px; font-weight: 700;\r\n letter-spacing: 0.04em; text-decoration: none;\r\n transition: var(--transition); box-shadow: 0 8px 24px rgba(0,0,0,0.25);\r\n <\/span>\r\n .gm-btn:hover <span> background: var(--off-white); transform: translateY(-3px); box-shadow: 0 16px 40px rgba(0,0,0,0.30); <\/span>\r\n .gm-btn i <span> font-size: 18px; <\/span>\r\n\r\n \/* \u2500\u2500 Responsive \u2500\u2500 *\/\r\n @media (max-width: 720px) {\r\n .gm-section <span> padding: 28px 22px; <\/span>\r\n .gm-hero <span> padding: 40px 16px 36px; <\/span>\r\n .gm-contact <span> padding: 32px 22px; <\/span>\r\n .gm-toc <span> padding: 24px 20px; <\/span>\r\n .gm-steps <span> grid-template-columns: 1fr; <\/span>\r\n .gm-price-grid <span> grid-template-columns: repeat(2, 1fr); <\/span>\r\n .gm-snapshot <span> grid-template-columns: repeat(2, 1fr); <\/span>\r\n }\r\n\r\n \/* \u2500\u2500 Scroll reveal \u2500\u2500 *\/\r\n .gm-reveal <span> opacity: 0; transform: translateY(24px); transition: opacity 0.55s ease, transform 0.55s ease; <\/span>\r\n .gm-reveal.visible <span> opacity: 1; transform: translateY(0); <\/span>\r\n<\/style>\r\n\r\n\r\n\r\n<div class=\"gm-policy\">\r\n\r\n <!-- \u2500\u2500 HERO \u2500\u2500 -->\r\n <div class=\"gm-hero gm-reveal\">\r\n <div class=\"gm-hero-badge\">\r\n <i class=\"ti ti-truck\"><\/i>\r\n GASPA MACCHINE\r\n <\/div>\r\n <h1>Shipping <span>Policy<\/span><\/h1>\r\n <p class=\"gm-hero-sub\">\r\n Everything you need to know about GASPA MACCHINE shipments: destinations, costs, delivery times, carriers, tracking, and much more. Total transparency on every logistical aspect of your purchases. \r\n <\/p>\r\n <div class=\"gm-meta-row\">\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar\"><\/i> Last updated: June 12, 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar-check\"><\/i> Effective date: June 12, 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-map-pin\"><\/i> Italy \u2013 Shipping to 10 European Countries<\/span>\r\n <\/div>\r\n <div class=\"gm-divider\"><\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 SNAPSHOT \u2500\u2500 -->\r\n <div class=\"gm-snapshot gm-reveal\">\r\n <div class=\"gm-snap-card\">\r\n <div class=\"gm-snap-icon\"><i class=\"ti ti-world\"><\/i><\/div>\r\n <div class=\"gm-snap-label\">Destinations<\/div>\r\n <div class=\"gm-snap-value\">10 European Countries<\/div>\r\n <\/div>\r\n <div class=\"gm-snap-card\">\r\n <div class=\"gm-snap-icon\"><i class=\"ti ti-clock\"><\/i><\/div>\r\n <div class=\"gm-snap-label\">Order Fulfillment<\/div>\r\n <div class=\"gm-snap-value\">1\u20132 business days<\/div>\r\n <\/div>\r\n <div class=\"gm-snap-card\">\r\n <div class=\"gm-snap-icon\"><i class=\"ti ti-truck-delivery\"><\/i><\/div>\r\n <div class=\"gm-snap-label\">Delivery Times<\/div>\r\n <div class=\"gm-snap-value\">7\u201314 business days<\/div>\r\n <\/div>\r\n <div class=\"gm-snap-card\">\r\n <div class=\"gm-snap-icon\"><i class=\"ti ti-cut\"><\/i><\/div>\r\n <div class=\"gm-snap-label\">Order Cut-off Time<\/div>\r\n <div class=\"gm-snap-value\">4:00 PM CET (Mon\u2013Sat)<\/div>\r\n <\/div>\r\n <div class=\"gm-snap-card\">\r\n <div class=\"gm-snap-icon\"><i class=\"ti ti-coin-euro\"><\/i><\/div>\r\n <div class=\"gm-snap-label\">Shipping Cost<\/div>\r\n <div class=\"gm-snap-value\">from \u20ac499 to \u20ac1,100<\/div>\r\n <\/div>\r\n <div class=\"gm-snap-card\">\r\n <div class=\"gm-snap-icon\"><i class=\"ti ti-current-location\"><\/i><\/div>\r\n <div class=\"gm-snap-label\">Tracking<\/div>\r\n <div class=\"gm-snap-value\">Full tracking with tracking number<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 TABLE OF CONTENTS \u2500\u2500 -->\r\n <div class=\"gm-toc gm-reveal\">\r\n <div class=\"gm-toc-title\"><i class=\"ti ti-list\"><\/i> Table of Contents<\/div>\r\n <ol>\r\n <li><a href=\"#s1\">Shipping Policy Overview<\/a><\/li>\r\n <li><a href=\"#s2\">Shipping Destinations<\/a><\/li>\r\n <li><a href=\"#s3\">Product Prices and Currency<\/a><\/li>\r\n <li><a href=\"#s4\">Shipping Costs<\/a><\/li>\r\n <li><a href=\"#s5\">Where We Ship From<\/a><\/li>\r\n <li><a href=\"#s6\">Order Cut-off Time<\/a><\/li>\r\n <li><a href=\"#s7\">Order Processing Times<\/a><\/li>\r\n <li><a href=\"#s8\">Transit and Total Delivery Times<\/a><\/li>\r\n <li><a href=\"#s9\">Delivery Terms and Carriers<\/a><\/li>\r\n <li><a href=\"#s10\">Order Tracking<\/a><\/li>\r\n <li><a href=\"#s11\">Packaging and Order Protection<\/a><\/li>\r\n <li><a href=\"#s12\">Address Accuracy and Verification<\/a><\/li>\r\n <li><a href=\"#s13\">Order Cancellation<\/a><\/li>\r\n <li><a href=\"#s14\">Modifying the Shipping Address<\/a><\/li>\r\n <li><a href=\"#s15\">Failed Deliveries and Unsuccessful Attempts<\/a><\/li>\r\n <li><a href=\"#s16\">Items Damaged on Arrival<\/a><\/li>\r\n <li><a href=\"#s17\">Missing or Incorrect Items<\/a><\/li>\r\n <li><a href=\"#s18\">Lost or Delayed Packages<\/a><\/li>\r\n <li><a href=\"#s19\">Delivery Confirmation and Package Theft<\/a><\/li>\r\n <li><a href=\"#s20\">VAT, Taxes, and Customs Duties<\/a><\/li>\r\n <li><a href=\"#s21\">Customer Responsibilities<\/a><\/li>\r\n <li><a href=\"#s22\">Our Responsibilities to You<\/a><\/li>\r\n <li><a href=\"#s23\">Invoices and Documentation<\/a><\/li>\r\n <li><a href=\"#s24\">Sustainable Packaging<\/a><\/li>\r\n <li><a href=\"#s25\">Security and Fraud Prevention<\/a><\/li>\r\n <li><a href=\"#s26\">Holiday Delays and Seasonal Peaks<\/a><\/li>\r\n <li><a href=\"#s27\">Company Information and Contacts<\/a><\/li>\r\n <li><a href=\"#s28\">Policy Updates<\/a><\/li>\r\n <\/ol>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S1 PANORAMICA \u2500\u2500 -->\r\n <div id=\"s1\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-file-description\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 1<\/small>\r\n Shipping Policy Overview\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>This Shipping Policy is drafted by <strong>GASPA S.R.L MACCHINE<\/strong>, operating commercially under the brand <strong>GASPA MACCHINE<\/strong>, with registered office at <strong>Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy<\/strong>, VAT number <strong>IT 03006910909<\/strong>. It fully governs the transport and delivery methods for all orders placed through the website <a href=\"https:\/\/gaspa-macchine.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com<\/a>. <\/p>\r\n <p>GASPA MACCHINE specializes in the sale of <strong>new and used agricultural and construction machinery<\/strong>, including agricultural tractors, mini-excavators, tandem rollers, telehandlers, and construction equipment. Due to their nature \u2014 large, heavy, and high-value goods \u2014 shipments are handled exclusively through <strong>carriers specialized in industrial transport on flatbeds or with dedicated loading systems<\/strong>. We do not use standard retail couriers for machinery delivery. <\/p>\r\n <p>This policy complies with <strong>Legislative Decree 206\/2005 (Consumer Code)<\/strong>, <strong>EU Directive 2011\/83\/EU<\/strong> on consumer rights in distance contracts, and the regulations in force in the countries to which we ship. Every section of this document is designed to provide complete, clear, and unambiguous information, so that every customer knows exactly what to expect before, during, and after the delivery of their machine. <\/p>\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Please note:<\/strong> all information regarding times, costs, and procedures described on this page applies to orders placed on the gaspa-macchine.com website. For orders placed through other channels or for personalized transport requests, please contact our office directly at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S2 DESTINAZIONI \u2500\u2500 -->\r\n <div id=\"s2\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-world\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 2<\/small>\r\n Shipping Destinations\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>GASPA MACCHINE ships to the following <strong>10 European countries<\/strong>. Deliveries are organized from our warehouse in Sassari, Sardinia, to any address accessible by a carrier specialized in heavy machinery transport within each of these countries. <\/p>\r\n\r\n <div class=\"gm-pill-row\">\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Italy<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Austria<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Finland<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> France<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Germany<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Netherlands<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Poland<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Romania<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Spain<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Switzerland<\/span>\r\n <\/div>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>Country<\/th>\r\n <th>EU \/ Non-EU Zone<\/th>\r\n <th>Specific Notes<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr><td><strong>Italy<\/strong><\/td><td>EU \u2013 Origin<\/td><td>National shipments including Sardinia and smaller islands (times may vary for island areas)<\/td><\/tr>\r\n <tr><td><strong>Austria<\/strong><\/td><td>EU<\/td><td>No customs duties; local VAT applicable<\/td><\/tr>\r\n <tr><td><strong>Finland<\/strong><\/td><td>EU<\/td><td>No customs duties; local VAT applicable; longer transit times for northern areas<\/td><\/tr>\r\n <tr><td><strong>France<\/strong><\/td><td>EU<\/td><td>No customs duties; local VAT applicable; excluding Martinique, Guadeloupe, R\u00e9union, and other overseas territories<\/td><\/tr>\r\n <tr><td><strong>Germany<\/strong><\/td><td>EU<\/td><td>No customs duties; local VAT applicable<\/td><\/tr>\r\n <tr><td><strong>Netherlands<\/strong><\/td><td>EU<\/td><td>No customs duties; local VAT applicable<\/td><\/tr>\r\n <tr><td><strong>Poland<\/strong><\/td><td>EU<\/td><td>No customs duties; local VAT applicable<\/td><\/tr>\r\n <tr><td><strong>Romania<\/strong><\/td><td>EU<\/td><td>No customs duties; local VAT applicable<\/td><\/tr>\r\n <tr><td><strong>Spain<\/strong><\/td><td>EU<\/td><td>No customs duties; local VAT applicable; excluding Canary Islands, Ceuta, and Melilla<\/td><\/tr>\r\n <tr><td><strong>Switzerland<\/strong><\/td><td>Non-EU<\/td><td>Customs duties and Swiss VAT applicable upon import; customs documentation handled by GASPA MACCHINE<\/td><\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Areas not served:<\/strong> we do not ship to territories, islands, or remote areas not accessible by carriers specialized in heavy machinery transport. Before completing a purchase, customers residing in a potentially difficult-to-reach area are invited to contact us to verify the feasibility of delivery to their specific address. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S3 PREZZI E VALUTA \u2500\u2500 -->\r\n <div id=\"s3\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-currency-euro\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 3<\/small>\r\n Product Prices and Currency\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>All prices published on the <a href=\"https:\/\/gaspa-macchine.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com<\/a> website are expressed in <strong>Euro (\u20ac)<\/strong>. The Euro is the official currency of GASPA MACCHINE and of all commercial transactions carried out through the site, regardless of the buyer's country of residence. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-receipt-tax\"><\/i> VAT in displayed prices<\/div>\r\n <p>Prices indicated on the site's product pages may be displayed <strong>VAT included<\/strong> or <strong>VAT excluded<\/strong>, depending on the page configuration. In any case, before completing the purchase, the order summary page will clearly show the total amount to be paid, including applicable VAT and shipping costs. The customer always has the opportunity to verify the full details before confirming the order. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-credit-card\"><\/i> Currency conversion for non-Euro buyers<\/div>\r\n <p>Buyers residing in <strong>Switzerland<\/strong> \u2014 the only non-Euro country among those served \u2014 should keep in mind that the payment will be charged in Euro. Any conversion into Swiss Francs (CHF) is carried out by your bank or payment provider at the exchange rate in effect at the time of the transaction. GASPA MACCHINE does not apply surcharges for currency conversion or additional exchange fees. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-lock\"><\/i> Price stability<\/div>\r\n <p>The price valid for the customer is the one <strong>confirmed at the time the order is finalized<\/strong>, as indicated in the order confirmation email sent automatically by the system. Any price changes subsequent to the order confirmation do not apply to orders already finalized. GASPA MACCHINE reserves the right to update prices at any time, but such updates do not have retroactive effect on orders already accepted. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Accepted payment methods:<\/strong> for detailed information on available payment methods (bank transfer, credit card, PayPal, etc.), please refer to our <a href=\"https:\/\/gaspa-macchine.com\/en\/payment-methods\/\">dedicated payment methods page<\/a>.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S4 COSTI DI SPEDIZIONE \u2500\u2500 -->\r\n <div id=\"s4\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-coin-euro\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 4<\/small>\r\n Shipping Costs\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>The shipping cost applied to each order is determined based on the <strong>total value of the machine purchased<\/strong>, according to the following tariff table. This tiered structure reflects the real costs of specialized heavy machinery transport on flatbeds to the European countries served, which vary based on the insurance value of the load, weight, dimensions, and distances traveled. <\/p>\r\n\r\n <div class=\"gm-price-grid\">\r\n <div class=\"gm-price-card\">\r\n <div class=\"gm-price-tier\">Tier 1<\/div>\r\n <div class=\"gm-price-range\">Order value<br\/>\u20ac0.01 \u2013 \u20ac5,000.00<\/div>\r\n <div class=\"gm-price-cost\">\u20ac499 <span>flat rate<\/span><\/div>\r\n <\/div>\r\n <div class=\"gm-price-card\">\r\n <div class=\"gm-price-tier\">Tier 2<\/div>\r\n <div class=\"gm-price-range\">Order value<br\/>\u20ac5,000.01 \u2013 \u20ac10,000.00<\/div>\r\n <div class=\"gm-price-cost\">\u20ac550 <span>flat rate<\/span><\/div>\r\n <\/div>\r\n <div class=\"gm-price-card\">\r\n <div class=\"gm-price-tier\">Tier 3<\/div>\r\n <div class=\"gm-price-range\">Order value<br\/>\u20ac10,000.01 \u2013 \u20ac15,000.00<\/div>\r\n <div class=\"gm-price-cost\">\u20ac650 <span>flat rate<\/span><\/div>\r\n <\/div>\r\n <div class=\"gm-price-card\">\r\n <div class=\"gm-price-tier\">Tier 4<\/div>\r\n <div class=\"gm-price-range\">Order value<br\/>\u20ac15,000.01 \u2013 \u20ac30,000.00<\/div>\r\n <div class=\"gm-price-cost\">\u20ac750 <span>flat rate<\/span><\/div>\r\n <\/div>\r\n <div class=\"gm-price-card\">\r\n <div class=\"gm-price-tier\">Tier 5<\/div>\r\n <div class=\"gm-price-range\">Order value<br\/>\u20ac30,000.01 \u2013 \u20ac50,000.00<\/div>\r\n <div class=\"gm-price-cost\">\u20ac1,100 <span>flat rate<\/span><\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>Tier<\/th>\r\n <th>Order Value (\u20ac)<\/th>\r\n <th>Shipping Cost (\u20ac)<\/th>\r\n <th>Coverage<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr><td><strong>1<\/strong><\/td><td>from \u20ac0.01 to \u20ac5,000.00<\/td><td><strong>\u20ac499.00<\/strong><\/td><td>All 10 countries served<\/td><\/tr>\r\n <tr><td><strong>2<\/strong><\/td><td>from \u20ac5,000.01 to \u20ac10,000.00<\/td><td><strong>\u20ac550.00<\/strong><\/td><td>All 10 countries served<\/td><\/tr>\r\n <tr><td><strong>3<\/strong><\/td><td>from \u20ac10,000.01 to \u20ac15,000.00<\/td><td><strong>\u20ac650.00<\/strong><\/td><td>All 10 countries served<\/td><\/tr>\r\n <tr><td><strong>4<\/strong><\/td><td>from \u20ac15,000.01 to \u20ac30,000.00<\/td><td><strong>\u20ac750.00<\/strong><\/td><td>All 10 countries served<\/td><\/tr>\r\n <tr><td><strong>5<\/strong><\/td><td>from \u20ac30,000.01<\/td><td><strong>\u20ac1,100.00<\/strong><\/td><td>All 10 countries served<\/td><\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-info-circle\"><\/i> How the shipping cost is calculated<\/div>\r\n <p>The system automatically calculates the applicable shipping rate based on the value of the product added to the cart. The shipping cost is clearly displayed during the checkout process, before the customer finalizes the purchase, in accordance with the information obligations provided for by Art. 49 of the Legislative Decree. 206\/2005. The cost is fixed per tier and does not vary based on the specific destination within the 10 countries served, except for exceptional cases communicated before order confirmation.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-alert-circle\"><\/i> Orders with a value exceeding \u20ac50,000<\/div>\r\n <p>For orders with a value exceeding <strong>\u20ac50,000<\/strong>, shipping costs are calculated on a personalized quote, considering the exceptional dimensions of the machinery, the need for special transport, and the logistical specifics of the destination. In such cases, the customer will receive a detailed shipping quote before proceeding with order confirmation. Contact <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> to request a quote. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>What the shipping cost includes:<\/strong> the shipping rate includes transport from our Sassari warehouse to the delivery address indicated by the customer, insurance coverage on the load for the full value of the machine during transport, the tracking system with a dedicated tracking number, and the management of transport documentation. It <strong>does not include<\/strong> unloading assistance, should the customer not have their own means: any assisted unloading services must be agreed upon separately.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S5 DOVE SPEDIAMO \u2500\u2500 -->\r\n <div id=\"s5\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-building-warehouse\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 5<\/small>\r\n Where We Ship From\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>All machines sold by GASPA MACCHINE are shipped directly from our operational warehouse located in the <strong>Predda Niedda Industrial Zone in Sassari<\/strong>, Sardinia, Italy. Machines are inspected, prepared, and documented before shipment directly at this location. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-map-pin\"><\/i>\r\n <p>\r\n <strong>GASPA MACCHINE warehouse and operational headquarters:<\/strong><br\/> GASPA S.R.L MACCHINE \u2013 GASPA MACCHINE<br\/> Z.I. Predda Niedda Strada 30<br\/> 07100 Sassari (SS) \u2013 Italy<br\/><br\/> Phone: <a href=\"tel:+393773901146\">+39 377 390 1146<\/a><br\/> E-mail: <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>\r\n <\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-ship\"><\/i> Logistical specifics of Sardinia<\/div>\r\n <p>The warehouse is located in Sardinia, an island. This means that all shipments to the Italian mainland and to other European countries require an <strong>initial leg of transport by ferry or air<\/strong> to reach the port of Genoa, Livorno, Civitavecchia, or another continental hub, before continuing by land to the final destination. This additional step is already included and accounted for in the delivery times indicated in this policy. The customer does not need to worry about organizing anything: the entire logistical route, from Sardinia to the final destination, is managed entirely by GASPA MACCHINE through the appointed carrier. <\/p>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S6 ORARIO CHIUSURA ORDINI \u2500\u2500 -->\r\n <div id=\"s6\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-clock\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 6<\/small>\r\n Order Cut-off Time\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>The deadline for receiving orders is set at <strong>4:00 PM (Italian time, CET \u2013 UTC+01:00)<\/strong>. Orders received by this time are registered and processing begins on the same business day. Orders received after 4:00 PM are registered and begin processing on the <strong>next business day<\/strong>. <\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>Day of order receipt<\/th>\r\n <th>Time of receipt<\/th>\r\n <th>Processing start<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr><td><strong>Monday \u2013 Saturday<\/strong><\/td><td>By 4:00 PM CET<\/td><td>Same day<\/td><\/tr>\r\n <tr><td><strong>Monday \u2013 Saturday<\/strong><\/td><td>After 4:00 PM CET<\/td><td>Next business day<\/td><\/tr>\r\n <tr><td><strong>Sunday<\/strong><\/td><td>Any time<\/td><td>Monday morning<\/td><\/tr>\r\n <tr><td><strong>Italian national holidays<\/strong><\/td><td>Any time<\/td><td>First available business day<\/td><\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Daylight Saving Time (CEST \u2013 UTC+02:00):<\/strong> during the Italian daylight saving time period (generally from late March to late October), the cut-off time remains <strong>4:00 PM Italian time<\/strong>, which corresponds to UTC+02:00. We recommend always checking the current time against your local time zone before sending an urgent order. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S7 TEMPI DI ELABORAZIONE \u2500\u2500 -->\r\n <div id=\"s7\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-settings\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 7<\/small>\r\n Order Processing Times\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>After receipt and confirmation of payment, the order enters the <strong>processing<\/strong> phase, which includes all activities necessary to prepare the machine for shipment. The processing time is <strong>1\u20132 business days<\/strong> from payment confirmation. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-list-check\"><\/i> What happens during order processing<\/div>\r\n <ul class=\"gm-timeline\">\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-receipt\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Payment verification<\/strong>\r\n <span>The system verifies that payment has been made. Payments by bank transfer may take 1\u20133 banking business days to be confirmed; card or PayPal payments are verified in real time.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-search\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Pre-shipment technical inspection<\/strong>\r\n <span>Our technical team carries out a complete inspection of the machine to verify its operating conditions, the correct functioning of all main components, and correspondence to the specifications indicated in the listing.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-camera\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Photographic documentation<\/strong>\r\n <span>Complete photographs of the machine are taken from all angles before packaging. This documentation constitutes official proof of the machine's condition at the time of shipment and protects both the customer and GASPA MACCHINE in case of disputes.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-package\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Packaging and protection<\/strong>\r\n <span>The machine is packaged and secured on a pallet or suitable transport support, with specific protections for the most delicate components. All necessary shipping documents are prepared.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-truck\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Handover to carrier<\/strong>\r\n <span>The machine is entrusted to the specialized carrier. The customer receives a shipping confirmation via email with the tracking number and instructions for monitoring the delivery.<\/span>\r\n <\/div>\r\n <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Reference business days for processing:<\/strong> GASPA MACCHINE's business days are from <strong>Monday to Saturday<\/strong>, excluding Italian national holidays. Sunday is not a business day for order preparation. The count of processing days begins from the day following the confirmation of payment received by 4:00 PM. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S8 TEMPI DI CONSEGNA \u2500\u2500 -->\r\n <div id=\"s8\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-truck-delivery\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 8<\/small>\r\n Transit and Total Delivery Times\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>Once processing is complete and the machine is handed over to the carrier, the transit time for delivery is <strong>7\u201314 business days<\/strong>. Delivery business days are from <strong>Monday to Sunday<\/strong>, as specialized carriers also operate on holidays to ensure the continuity of the European logistical service. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-calendar-stats\"><\/i> Summary table of total times<\/div>\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>Phase<\/th>\r\n <th>Duration<\/th>\r\n <th>Reference days<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr><td><strong>Order processing<\/strong><\/td><td>1\u20132 business days<\/td><td>Monday\u2013Saturday<\/td><\/tr>\r\n <tr><td><strong>Transit and delivery<\/strong><\/td><td>7\u201314 business days<\/td><td>Monday\u2013Saturday <\/td><\/tr>\r\n <tr><td><strong>Estimated total time<\/strong><\/td><td><strong>8\u201316 business days<\/strong><\/td><td>From payment confirmation<\/td><\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-2\"><\/i> Indicative times by country<\/div>\r\n <p>Transit times vary by destination. The indications below are rough estimates based on GASPA MACCHINE's operational experience and do not constitute a guarantee of delivery within these terms, as they can be influenced by external factors such as weather conditions, traffic, ferry availability from Sardinia, and customs operations. <\/p>\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>Country<\/th>\r\n <th>Estimated transit time<\/th>\r\n <th>Notes<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr><td><strong>Italy (mainland)<\/strong><\/td><td>4\u20137 business days<\/td><td>Includes ferry from Sardinia<\/td><\/tr>\r\n <tr><td><strong>Spain<\/strong><\/td><td>5\u20138 business days<\/td><td><\/td><\/tr>\r\n <tr><td><strong>France<\/strong><\/td><td>5\u20139 business days<\/td><td><\/td><\/tr>\r\n <tr><td><strong>Germany<\/strong><\/td><td>6\u201310 business days<\/td><td><\/td><\/tr>\r\n <tr><td><strong>Austria<\/strong><\/td><td>7\u201310 business days<\/td><td><\/td><\/tr>\r\n <tr><td><strong>Netherlands<\/strong><\/td><td>7\u201311 business days<\/td><td><\/td><\/tr>\r\n <tr><td><strong>Switzerland<\/strong><\/td><td>7\u201311 business days<\/td><td>Includes customs clearance<\/td><\/tr>\r\n <tr><td><strong>Poland<\/strong><\/td><td>8\u201312 business days<\/td><td><\/td><\/tr>\r\n <tr><td><strong>Romania<\/strong><\/td><td>9\u201314 business days<\/td><td><\/td><\/tr>\r\n <tr><td><strong>Finland<\/strong><\/td><td>10\u201314 business days<\/td><td>Northern areas may require more time<\/td><\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Estimated delivery date:<\/strong> the shipping confirmation email sent to the customer includes an estimated delivery date provided by the carrier. This date is indicative and subject to change. If the estimated date is exceeded by more than 5 business days without any tracking update, the customer is invited to contact us immediately to open an inquiry with the carrier. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S9 TERMINI DI CONSEGNA E CORRIERI \u2500\u2500 -->\r\n <div id=\"s9\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-contract\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 9<\/small>\r\n Delivery Terms and Carriers\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-file-certificate\"><\/i> Delivery terms (Incoterms)<\/div>\r\n <p>GASPA MACCHINE shipments are carried out according to the delivery term <strong>DAP \u2013 Delivered at Place<\/strong>, as defined by Incoterms 2020. This means that GASPA MACCHINE bears all costs and risks of transport to the delivery address indicated by the customer, including the route from Sardinia to the continental port\/airport and final transport to the destination. The risk transfers to the customer when the machine is made available at the agreed place, ready for unloading. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-truck\"><\/i> Type of carriers used<\/div>\r\n <p>For the delivery of agricultural and construction machinery, GASPA MACCHINE exclusively uses <strong>carriers specialized in the transport of heavy and industrial machinery<\/strong>. We do not use standard couriers for packages or envelopes. Partner carriers operate with: <\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Flatbed trucks<\/strong> for medium and large machines.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Semi-trailers with loading ramps<\/strong> for self-propelled machines (tractors, mini-excavators).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Combined ro-ro\/ferry transport<\/strong> for the Sardinia\u2013Italian mainland leg.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Real-time GPS tracking systems<\/strong> for continuous load monitoring.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-alert-circle\"><\/i> Curbside delivery and site access<\/div>\r\n <p>Delivery takes place at <strong>street level accessible to the heavy vehicle<\/strong>. The customer is responsible for ensuring that the delivery address is accessible by a large truck (flatbed, semi-trailer). If access to the delivery site is limited due to narrow roads, low arches, construction sites, or ZTL restrictions, the customer must communicate this to GASPA MACCHINE before shipment, so that an alternative delivery point or transport with a smaller vehicle can be organized (which may involve additional costs). GASPA MACCHINE is not responsible for failed access to the delivery site not reported by the customer. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-crane\"><\/i> Unloading the machine<\/div>\r\n <p>The shipping cost includes transport to the indicated address. <strong>Unloading the machine is not included<\/strong> in the standard shipping cost, unless otherwise agreed in writing. The customer must have adequate means to unload the machinery (forklift, crane, ramp, etc.) or arrange in advance with GASPA MACCHINE for an assisted unloading service, which will be quoted separately. <\/p>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S10 TRACCIAMENTO \u2500\u2500 -->\r\n <div id=\"s10\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-current-location\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 10<\/small>\r\n Order Tracking\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>Every shipment made by GASPA MACCHINE is equipped with a <strong>dedicated tracking number<\/strong> that allows the customer to monitor the position and status of their machine in real time during transport.<\/p>\r\n\r\n <div class=\"gm-steps\">\r\n <div class=\"gm-step\">\r\n <div class=\"gm-step-num\">01<\/div>\r\n <div class=\"gm-step-title\">Shipping confirmation email<\/div>\r\n <div class=\"gm-step-desc\">As soon as the machine is handed over to the carrier, you receive an email with the tracking number and instructions for monitoring.<\/div>\r\n <\/div>\r\n <div class=\"gm-step\">\r\n <div class=\"gm-step-num\">02<\/div>\r\n <div class=\"gm-step-title\">Access to the tracking platform<\/div>\r\n <div class=\"gm-step-desc\">The tracking number can be entered on the appointed carrier's website or on multi-carrier tracking platforms to obtain real-time updates.<\/div>\r\n <\/div>\r\n <div class=\"gm-step\">\r\n <div class=\"gm-step-num\">03<\/div>\r\n <div class=\"gm-step-title\">Automatic updates<\/div>\r\n <div class=\"gm-step-desc\">In many cases, the carrier sends automatic updates via SMS or email to the customer at key moments: departure, transit, and notice of imminent delivery.<\/div>\r\n <\/div>\r\n <div class=\"gm-step\">\r\n <div class=\"gm-step-num\">04<\/div>\r\n <div class=\"gm-step-title\">Delivery notice<\/div>\r\n <div class=\"gm-step-desc\">The carrier will contact the customer to agree on the delivery date and time slot, so that someone is present to receive the machinery.<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-help-circle\"><\/i> What to do if tracking does not update<\/div>\r\n <p>It may happen that tracking does not show updates for 24\u201348 consecutive hours during the ferry leg or during transfer phases between different logistical operators. This is normal and does not indicate a problem with the shipment. If tracking does not update for more than <strong>72 hours<\/strong> without known ferry operations in progress, contact GASPA MACCHINE at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> indicating the order number and tracking number: we will verify the situation directly with the carrier within 1 business day. <\/p>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S11 IMBALLAGGIO \u2500\u2500 -->\r\n <div id=\"s11\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-package\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 11<\/small>\r\n Packaging and Order Protection\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>Every machine is prepared for transport with professional care to ensure it arrives at its destination in the same condition it was in at the time of departure from our warehouse.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-shield\"><\/i> Standard packaging procedures<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Securing on flatbed or pallet:<\/strong> each machine is secured on a transport flatbed or a reinforced pallet using locking straps, chains, or strapping, calibrated based on the weight and shape of the machinery, to prevent any movement during the journey.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Protection of exposed components:<\/strong> delicate components such as mirrors, onboard instrumentation, windows, electronic panels, and hydraulic systems are protected with specific materials (stretch film, rigid cardboard, protective foam) before shipment.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Sealed documentation on board:<\/strong> all machine documents (manuals, certificates, logbook) are placed in a waterproof envelope and secured to the machine or transport support in a protected position.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Protective cover:<\/strong> where possible and appropriate for the size of the machinery, a weather-resistant protective cover is applied for the outdoor leg (e.g., on the ferry flatbed).<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-camera\"><\/i> Pre-shipment photographic documentation<\/div>\r\n <p>Before handing over the machine to the carrier, GASPA MACCHINE carries out a complete 360\u00b0 photographic session of the machine packaged and ready for shipment. These photographs are stored in our system and constitute official proof of the state of the good at the time of departure. In case of disputes related to transport damage, this documentation is used to support insurance claims and protect the customer's rights. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-shield-check\"><\/i> Insurance coverage during transport<\/div>\r\n <p>Every shipment is covered by a transport insurance policy for the full declared value of the machine. In case of damage or loss during transport, GASPA MACCHINE activates the claim procedure with the carrier and the insurance company, without the customer having to handle any insurance paperwork themselves. The customer will receive compensation or a replacement machine under the terms provided by our Return and Refund Policy. <\/p>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S12 INDIRIZZO \u2500\u2500 -->\r\n <div id=\"s12\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-map-pin-check\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 12<\/small>\r\n Delivery Address Accuracy and Verification\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>The correctness of the delivery address is fundamental to ensure the success of the shipment. Errors in the address can cause significant delays, additional costs, and, in the most serious cases, non-delivery of the machine. The customer is responsible for providing a complete, accurate delivery address accessible by heavy vehicles. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-forms\"><\/i> Information required for the delivery address<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>First and last name<\/strong> of the recipient (or company name for business buyers).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Street, house number, and any apartment\/suite number<\/strong> complete and correct.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>ZIP\/postal code<\/strong> correct for the specific location.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>City and Country<\/strong>.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Phone number<\/strong> of the recipient, necessary for the carrier to arrange delivery.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Any special access instructions<\/strong> (e.g., specific intercom, contact in advance, preferred delivery times, access restrictions).<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-alert-circle\"><\/i> Verification before order confirmation<\/div>\r\n <p>GASPA MACCHINE verifies the consistency of the address provided before proceeding with the shipment. If we find inconsistencies or missing information, we will contact the customer via email or phone to request clarification before shipping. This step may slightly delay the shipment but is necessary to avoid failed deliveries. <\/p>\r\n\r\n <div class=\"gm-box gm-box-red\">\r\n <i class=\"ti ti-x\"><\/i>\r\n <p><strong>Responsibility for incorrect addresses:<\/strong> if a shipment is unsuccessful or suffers delays due to an incomplete, incorrect, or inaccessible address provided by the customer, the additional costs of a new delivery attempt, address modification in transit, or temporary storage will be borne by the customer. GASPA MACCHINE is not responsible for delays or costs resulting from inaccurate address information provided by the buyer. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S13 CANCELLAZIONE \u2500\u2500 -->\r\n <div id=\"s13\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-ban\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 13<\/small>\r\n Order Cancellation\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>The customer can request the cancellation of an order at any time before the machine is handed over to the carrier for shipment. After handover to the carrier, it is no longer possible to cancel the shipment in progress, but the customer can exercise the right of return provided for by our <a href=\"https:\/\/gaspa-macchine.com\/en\/returns-and-refunds\/\">Return and Refund Policy<\/a>. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-circle-check\"><\/i> How to request cancellation<\/div>\r\n <p>To request cancellation, send an email to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> with the subject <strong>\"ORDER CANCELLATION \u2013 [order number]\"<\/strong> as soon as possible after finalizing the purchase, as machines are prepared for shipment quickly.<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Cancellation before shipment:<\/strong> no penalty. Full refund within 14 business days.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Cancellation after shipment:<\/strong> it is not possible to stop the shipment. The customer must receive the machine and start the return procedure within 14 days of receipt.<\/li>\r\n <\/ul>\r\n <p>For further details on cancellation and refunds, please consult our <a href=\"https:\/\/gaspa-macchine.com\/en\/returns-and-refunds\/\">Return and Refund Policy<\/a> and <a href=\"https:\/\/gaspa-macchine.com\/en\/cancellation-policy\/\">Cancellation Policy<\/a>.<\/p>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S14 MODIFICA INDIRIZZO \u2500\u2500 -->\r\n <div id=\"s14\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-edit-circle\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 14<\/small>\r\n Modifying the Shipping Address\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>It is possible to modify the shipping address of an order <strong>only before the machine is handed over to the carrier<\/strong>. After the carrier has taken charge, modifying the address depends on the carrier's operational policies and could involve additional costs or delays. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-mail\"><\/i> How to request modification<\/div>\r\n <p>To request a change to the delivery address, contact GASPA MACCHINE promptly at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>, providing the order number, original address, and correct new address. The change will be confirmed in writing via email. We do not accept telephone address changes without subsequent written confirmation, for security and traceability reasons. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Address change after shipment has departed:<\/strong> if the machine is already in transit, the address change must be requested directly from the carrier, with logistical support from GASPA MACCHINE. This operation is not always possible and, if feasible, may incur additional costs to be borne by the customer (e.g., route deviation, new delivery fee) which must be settled before the change is implemented. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S15 CONSEGNE FALLITE \u2500\u2500 -->\r\n <div id=\"s15\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-truck-off\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 15<\/small>\r\n Failed Deliveries and Unsuccessful Attempts\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>A delivery is considered failed when the carrier is unable to deliver the machine to the specified address for one of the following reasons: absence of the recipient, site access unavailable, incorrect or unreachable address, or refusal of delivery by the recipient.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-refresh\"><\/i> What happens after a failed delivery attempt<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> The carrier documents the failed delivery attempt and notifies GASPA MACCHINE. In many cases, a delivery attempt notice is left at the address. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> GASPA MACCHINE will contact the customer via email and\/or telephone within <strong>1 business day<\/strong> to arrange a new delivery attempt.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> The carrier will make up to <strong>2 delivery attempts<\/strong> in total. After the second failed attempt, the machine will be deposited at the carrier's warehouse in the destination country. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> The customer has <strong>5 business days<\/strong> from the time of notification to arrange collection from the carrier's depot or a new home delivery attempt.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-red\">\r\n <i class=\"ti ti-alert-circle\"><\/i>\r\n <p><strong>Costs for failed deliveries due to customer-attributable causes:<\/strong> if the delivery fails for reasons attributable to the customer (uncommunicated absence, incorrect address, access unavailable) and the machine remains in storage beyond 5 business days, daily storage costs may be applied by the carrier, which will be charged to the customer. If the machine must be returned to sender due to impossibility of delivery, return costs will be borne by the customer. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S16 ARTICOLI DANNEGGIATI \u2500\u2500 -->\r\n <div id=\"s16\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-alert-circle\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 16<\/small>\r\n Items Damaged on Arrival\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>GASPA MACCHINE is committed to shipping every machine in optimal condition and with adequate protection. However, in case of visible damage at the time of delivery, it is essential that the customer follows the correct procedure to protect their rights to compensation or replacement. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-list-check\"><\/i> Procedure to follow upon receipt<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Inspection before signing:<\/strong> before signing the transport document, inspect the outer packaging and the machine to check for visible damage.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Written reservation on the delivery document:<\/strong> if visible damage is present (dents, breakages, missing parts), note a <strong>specific reservation<\/strong> on the carrier's delivery document before signing. A signature without reservations is equivalent to acceptance of the goods in good condition. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Immediate photographs:<\/strong> photograph the damage on the outer packaging and on the machine before removing any protective material. Photographs must be taken at the original delivery location. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Notification to GASPA MACCHINE within 48 hours:<\/strong> send to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> photographs of the damage, copy of the delivery document with the reservation, and order number within <strong>48 hours<\/strong> of delivery.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Preserve the original packaging:<\/strong> do not dispose of packaging materials until the case is resolved, as they may be required for insurance assessment.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-green\">\r\n <i class=\"ti ti-shield-check\"><\/i>\r\n <p><strong>Protection guarantee:<\/strong> by following this procedure, GASPA MACCHINE will immediately initiate the insurance claim with the carrier and will arrange for repair, replacement, or full refund of the machine, as appropriate and in accordance with our Return and Refund Policy, at no additional cost to the customer.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S17 MANCANTI O ERRATI \u2500\u2500 -->\r\n <div id=\"s17\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-package-off\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 17<\/small>\r\n Missing or Incorrect Items\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>In case of receiving a machine different from the one ordered, or if the delivered machine is missing components, accessories, documents, or equipment indicated in the sales listing or order confirmation, the customer is invited to contact GASPA MACCHINE immediately.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-exchange\"><\/i> Incorrect machine<\/div>\r\n <p>If the machine received does not correspond to the model, brand, or technical specifications indicated in the order, contact <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> within <strong>5 business days<\/strong> of delivery with photographs of the machine received and reference to the order number. GASPA MACCHINE will fully cover the collection of the incorrect machine and delivery of the correct one, at no cost to the customer. If the correct machine is no longer available, a full refund including shipping costs will be issued. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-tool\"><\/i> Missing components or documents<\/div>\r\n <p>If the delivered machine is missing components, accessories, keys, technical manuals, or certificates indicated in the listing, report the issue via email within <strong>5 business days<\/strong> of delivery. GASPA MACCHINE will send the missing material at its own expense, or, if unavailable, will propose financial compensation agreed with the customer. <\/p>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S18 SMARRITI O IN RITARDO \u2500\u2500 -->\r\n <div id=\"s18\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-search-off\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 18<\/small>\r\n Lost or Delayed Packages\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>Loss events are extremely rare in specialized heavy machinery transport, thanks to advanced tracking systems and the nature of the goods transported. However, in case of significant delay compared to the estimated delivery date or absence of tracking updates for an extended period, GASPA MACCHINE adopts the following procedure. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-clock-exclamation\"><\/i> Delayed shipments<\/div>\r\n <p>If the shipment exceeds the estimated delivery date by more than <strong>5 business days<\/strong> without the tracking showing updates, the customer must contact GASPA MACCHINE at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>. We will open a formal investigation with the carrier within 24 business hours and update the customer every 2 business days on the outcome of the checks. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-package-off\"><\/i> Confirmed loss<\/div>\r\n <p>If the carrier confirms the loss or the machine is not traced within <strong>15 business days<\/strong> of opening the investigation, GASPA MACCHINE will proceed with one of the following solutions, at the customer's choice:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Full refund<\/strong> of the machine price and shipping costs paid.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Shipment of a replacement machine<\/strong> of equivalent characteristics, if available in inventory.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-green\">\r\n <i class=\"ti ti-shield-check\"><\/i>\r\n <p><strong>No loss for the customer:<\/strong> the transport insurance coverage taken out by GASPA MACCHINE fully covers the value of the machine in case of confirmed loss. The customer does not need to open insurance claims themselves nor advance any amount. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S19 CONFERMA E FURTO \u2500\u2500 -->\r\n <div id=\"s19\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-lock\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 19<\/small>\r\n Delivery Confirmation and Package Theft\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>The delivery of a machine is officially considered to have occurred at the moment the recipient signs the carrier's delivery document. The signature constitutes formal confirmation of receipt of the goods in the condition in which they were delivered. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-file-check\"><\/i> Delivery documents<\/div>\r\n <p>At the time of delivery, the carrier will present the customer with a <strong>delivery document (CMR or waybill)<\/strong> to sign. The customer is required to: <\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Inspect the machine before signing.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Note any visible damage or reservations before signing (see Section 16).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Retain a copy of the signed delivery document as proof of receipt.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-alert-triangle\"><\/i> Theft or removal after delivery<\/div>\r\n <p>After the machine has been delivered and signed for by the recipient, GASPA MACCHINE is not responsible for any subsequent thefts or damage occurring at the customer's site. However, if the tracking shows a delivery has occurred but the customer declares they have not received the machine, GASPA MACCHINE will cooperate with the carrier to provide all available documentation (GPS, delivery photographs, document signature) to clarify the situation. The customer is advised to insure their machine against theft risks once received. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Delivery to a person other than the recipient:<\/strong> if the recipient is not present at the time of delivery, the carrier may deliver the machine to another person present at the address who agrees to sign for receipt. GASPA MACCHINE is not responsible for deliveries accepted by unauthorized third parties: it is the customer's responsibility to ensure that a trusted person is present at the delivery address during the time slot agreed with the carrier. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S20 IVA E DAZI \u2500\u2500 -->\r\n <div id=\"s20\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-receipt-tax\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 20<\/small>\r\n VAT, Taxes, and Customs Duties\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>The tax and customs management of shipments varies according to the destination country and the type of purchaser (private consumer or company). Below is a clear and detailed explanation of the situation for each case. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-flag\"><\/i> Shipments within the European Union (9 out of 10 countries)<\/div>\r\n <p>For shipments to all EU countries served (Italy, Austria, Finland, France, Germany, Netherlands, Poland, Romania, Spain), intra-Community VAT regulations apply:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Purchases by private consumers resident in the EU:<\/strong> OSS (One Stop Shop) VAT rules apply pursuant to EU Directive 2021\/1079. VAT is applied according to the rate of the consumer's destination country. The price shown to the customer includes the applicable VAT. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Purchases by companies with EU VAT number:<\/strong> for intra-Community B2B transactions, the VAT exemption regime with reverse charge applies pursuant to Art. 41 of D.L. 331\/1993. The business customer must provide their valid EU VAT number at the time of order. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>No customs duty:<\/strong> intra-Community shipments are not subject to customs duties thanks to the European Customs Union.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-flag\"><\/i> Shipments to Switzerland (Extra-EU)<\/div>\r\n <p>Switzerland is not a member of the European Union. Shipments to Switzerland are therefore subject to: <\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Swiss customs duties:<\/strong> applied by the Swiss Federal Customs Administration (FCA\/OSAV) upon importation, based on the machine's customs tariff code.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Swiss VAT:<\/strong> currently set at 8.1% (standard rate) for most industrial machinery.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Customs documentation:<\/strong> GASPA MACCHINE prepares all necessary documentation for export from Italy (export customs declaration EX-A) and provides the customer or Swiss customs broker with all documents required for import into Switzerland.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Swiss duties and VAT borne by the customer:<\/strong> customs duties and import VAT in Switzerland are borne by the Swiss customer and are not included in the machine price or shipping cost. Before making a purchase, Swiss customers are invited to verify applicable customs rates by contacting the Federal Customs Administration at <a href=\"https:\/\/www.bazg.admin.ch\" target=\"_blank\" rel=\"noopener noreferrer\">www.bazg.admin.ch<\/a> or by contacting GASPA MACCHINE for an indicative estimate. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S21 RESPONSABILIT\u00c0 CLIENTE \u2500\u2500 -->\r\n <div id=\"s21\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-user-check\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 21<\/small>\r\n Customer Responsibilities\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>To ensure that the shipping process proceeds smoothly, the customer has certain specific responsibilities that must be met.<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Provide a complete and correct delivery address<\/strong>, accessible by heavy vehicles, with a valid telephone number for the recipient.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Be available to receive the machine<\/strong> during the time slot agreed with the carrier, or ensure that a trusted person is present in their place.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Inspect the machine before signing<\/strong> the delivery document and note any visible damage.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Promptly notify<\/strong> any damage, missing items, or discrepancies within the time limits indicated in this policy.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Ensure accessibility of the delivery site<\/strong> by heavy vehicles, or communicate any access limitations in advance.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Have adequate means for unloading<\/strong> the machine or arrange an assisted unloading service in advance.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Fulfill customs obligations<\/strong> applicable in their country of residence, particularly for Swiss customers.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Verify local regulatory compliance<\/strong> of the purchased machine with respect to registration, use, and circulation regulations applicable in their country.<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S22 NOSTRE RESPONSABILIT\u00c0 \u2500\u2500 -->\r\n <div id=\"s22\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-building-store\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 22<\/small>\r\n Our Responsibilities to You\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>GASPA MACCHINE is committed to ensuring a professional, transparent shipping service in compliance with current regulations. Below are the commitments we undertake as a seller to every customer. <\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Information on times and costs before purchase:<\/strong> we clearly communicate shipping costs and estimated delivery times before the order is completed.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Shipping within communicated times:<\/strong> we are committed to respecting processing times of 1\u20132 business days and selecting reliable carriers capable of delivering within 7\u201314 business days.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Tracking communication:<\/strong> we send the customer the tracking number via email as soon as the machine is handed over to the carrier.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Full insurance coverage:<\/strong> we insure every shipment for the full value of the machine during transport.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Problem management:<\/strong> in case of damage, loss, delays, or incorrect deliveries attributable to the carrier, we directly manage the claim and protect the customer.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Rapid response:<\/strong> we respond to all customer communications regarding shipments within <strong>2 business days<\/strong>.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Complete documentation:<\/strong> we provide all necessary documentation for shipping, including customs documentation for shipments to Switzerland.<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S23 FATTURE \u2500\u2500 -->\r\n <div id=\"s23\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-file-invoice\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 23<\/small>\r\n Invoices and Documentation\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>GASPA MACCHINE issues the tax and commercial documentation required by Italian and European regulations for every sales transaction.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-receipt\"><\/i> Electronic invoice (Italian consumers)<\/div>\r\n <p>For sales to end consumers resident in Italy, GASPA MACCHINE issues electronic invoices pursuant to Legislative Decree 127\/2015 and Ministerial Decree of April 14, 2023. The invoice is sent to the Revenue Agency's Exchange System (SdI). Private consumers receive a copy of the invoice via email in PDF format. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-file-text\"><\/i> Documentation for non-Italian EU purchasers<\/div>\r\n <p>For sales to customers resident in other EU countries served, an <strong>international commercial invoice<\/strong> is issued in accordance with intra-Community VAT regulations. The invoice is sent via email in PDF format within 2 business days of order fulfillment. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-file-check\"><\/i> Documentation for Switzerland<\/div>\r\n <p>For shipments to Switzerland, GASPA MACCHINE prepares:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Commercial invoice<\/strong> in duplicate with all data necessary for Swiss customs declaration.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Packing list<\/strong> with detailed description of the machine and its customs value.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>EX-A export declaration<\/strong> issued by Italian Customs.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Request for additional documents:<\/strong> for requests for specific documentation (e.g., certificates of origin, CE declarations, certificates of conformity, or other technical documents), contact GASPA MACCHINE at <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> before placing the order, to verify availability and issuance times for the requested documentation.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S24 SOSTENIBILIT\u00c0 \u2500\u2500 -->\r\n <div id=\"s24\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-leaf\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 24<\/small>\r\n Sustainable Packaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>GASPA MACCHINE is aware of the environmental impact of logistics operations and adopts concrete measures to minimize the ecological footprint of its shipments, in compliance with <strong>EU Regulation 2022\/2065<\/strong> and its own <a href=\"https:\/\/gaspa-macchine.com\/en\/sustainability-and-environmental-policy\/\">Sustainability and Environment Policy<\/a>.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-recycle\"><\/i> Packaging materials<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Recyclable pallets:<\/strong> we use ISPM 15 certified wooden pallets for international shipments, which can be returned to recovery circuits or reused by the customer.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Reduction of plastic materials:<\/strong> where possible, we replace plastic film with biodegradable alternatives or recycled cardboard protection for delicate components.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>No superfluous packaging:<\/strong> we do not use excessive packaging. Machine protection is proportionate to the actual safety requirement during transport, avoiding material waste. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-truck\"><\/i> Optimization of logistics routes<\/div>\r\n <p>GASPA MACCHINE selects partner carriers also based on their energy efficiency and ability to optimize loads, reducing the number of empty trips. Where possible, shipments are consolidated to maximize vehicle fill and reduce CO\u2082 emissions per unit of product transported. <\/p>\r\n\r\n <div class=\"gm-box gm-box-green\">\r\n <i class=\"ti ti-leaf\"><\/i>\r\n <p><strong>Commitment for the future:<\/strong> GASPA MACCHINE is committed to monitoring and progressively reducing the environmental impact of its packaging and shipping operations, updating its procedures in line with European best practices and evolving environmental regulations.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S25 SICUREZZA E FRODI \u2500\u2500 -->\r\n <div id=\"s25\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-shield-lock\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 25<\/small>\r\n Security and Fraud Prevention\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>GASPA MACCHINE adopts active measures to ensure the security of every transaction and shipment, protecting both customers and its own business from fraud attempts, scams, and malicious behavior.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-id\"><\/i> Identity and order verification<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Every order is verified in relation to the data provided by the customer before shipment. Orders with inconsistent or suspicious information may be suspended for additional verification. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Refunds are credited exclusively to the original payment method or to a verified bank account in the purchaser's name.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Changes to already confirmed orders (address, recipient, payment method) are accepted only through written communication verified from the purchaser's original email account.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-shield-check\"><\/i> Product authenticity<\/div>\r\n <p>All machines sold by GASPA MACCHINE are inspected and documented before shipment. Each machine is associated with its own unique serial number, which is recorded in the order. In case of disputes about the identity of the product received, the serial number allows verification with certainty of the exact correspondence between the machine ordered and the one delivered. For further information, consult our <a href=\"https:\/\/gaspa-macchine.com\/en\/verification-of-authenticity-and-ownership\/\">Authenticity and Ownership Verification page<\/a>. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-alert-triangle\"><\/i> Fraudulent communications<\/div>\r\n <p>Warning: GASPA MACCHINE never requests payments via links sent from unknown telephone numbers, does not change its bank details via unverified email, and does not solicit sensitive personal data through unofficial channels. If you receive suspicious communications claiming to be from GASPA MACCHINE, report the incident to <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> and to the Postal Police (<a href=\"https:\/\/www.commissariatodips.it\" target=\"_blank\" rel=\"noopener noreferrer\">www.commissariatodips.it<\/a>). <\/p>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S26 FESTIVIT\u00c0 E PICCHI \u2500\u2500 -->\r\n <div id=\"s26\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-calendar-event\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 26<\/small>\r\n Delays Due to Holidays and Seasonal Peaks\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>The processing and delivery times indicated in this policy refer to normal operating periods. During certain times of the year, times may vary due to national holidays, seasonal logistics traffic peaks, or exceptional events. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-calendar-off\"><\/i> Italian national holidays (closure days)<\/div>\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead><tr><th>Date<\/th><th>Holiday<\/th><th>Impact on processing<\/th><\/tr><\/thead>\r\n <tbody>\r\n <tr><td>January 1<\/td><td>New Year's Day<\/td><td>No processing<\/td><\/tr>\r\n <tr><td>January 6<\/td><td>Epiphany<\/td><td>No processing<\/td><\/tr>\r\n <tr><td>Variable<\/td><td>Easter Monday<\/td><td>No processing<\/td><\/tr>\r\n <tr><td>April 25<\/td><td>Liberation Day<\/td><td>No processing<\/td><\/tr>\r\n <tr><td>May 1<\/td><td>Labor Day<\/td><td>No processing<\/td><\/tr>\r\n <tr><td>June 2<\/td><td>Republic Day<\/td><td>No processing<\/td><\/tr>\r\n <tr><td>August 15<\/td><td>Ferragosto<\/td><td>No processing; possible delays August 10\u201320<\/td><\/tr>\r\n <tr><td>November 1<\/td><td>All Saints' Day<\/td><td>No processing<\/td><\/tr>\r\n <tr><td>December 8<\/td><td>Immaculate Conception<\/td><td>No processing<\/td><\/tr>\r\n <tr><td>December 25\u201326<\/td><td>Christmas and St. Stephen's Day<\/td><td>No processing<\/td><\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-clock-exclamation\"><\/i> Peak periods with possible delays<\/div>\r\n <ul class=\"gm-list gm-list-warn\">\r\n <li><i class=\"ti ti-alert-circle\"><\/i> <strong>August (Ferragosto):<\/strong> the period August 10\u201320 may involve delays of 3\u20135 additional business days, as many Italian and European carriers and logistics operators reduce their operations during this period.<\/li>\r\n <li><i class=\"ti ti-alert-circle\"><\/i> <strong>Year-end holidays (December\u2013January):<\/strong> the Christmas and New Year periods may involve delays of 3\u20137 additional business days due to reduced logistics operations in all European countries.<\/li>\r\n <li><i class=\"ti ti-alert-circle\"><\/i> <strong>Adverse weather conditions:<\/strong> heavy snowfall, floods, or exceptional atmospheric conditions at any point along the transit route may cause unpredictable delays.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Advance communication:<\/strong> if an order is placed near a holiday period or seasonal peak, GASPA MACCHINE is committed to proactively communicating via email any expected delay compared to standard times, before the shipment is initiated.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S27 INFORMAZIONI AZIENDALI \u2500\u2500 -->\r\n <div id=\"s27\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-building\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 27<\/small>\r\n Company Information and Contacts\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>For any questions, requests for clarification, or reports regarding a shipment, you can contact GASPA MACCHINE through the following official contacts.<\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <tbody>\r\n <tr><td><strong>Legal Name<\/strong><\/td><td>GASPA S.R.L MACCHINE<\/td><\/tr>\r\n <tr><td><strong>Trade Name<\/strong><\/td><td>GASPA MACCHINE<\/td><\/tr>\r\n <tr><td><strong>VAT Number<\/strong><\/td><td>IT 03006910909<\/td><\/tr>\r\n <tr><td><strong>ATECO Code<\/strong><\/td><td>47.52.40<\/td><\/tr>\r\n <tr><td><strong>Address<\/strong><\/td><td>Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy<\/td><\/tr>\r\n <tr><td><strong>Telephone<\/strong><\/td><td><a href=\"tel:+393773901146\">+39 377 390 1146<\/a><\/td><\/tr>\r\n <tr><td><strong>Email<\/strong><\/td><td><a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a><\/td><\/tr>\r\n <tr><td><strong>Website<\/strong><\/td><td><a href=\"https:\/\/gaspa-macchine.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com<\/a><\/td><\/tr>\r\n <tr><td><strong>Support Hours<\/strong><\/td><td>Monday\u2013Saturday, 09:00\u201318:00 (CET)<\/td><\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-social\"><\/i> Follow us on social media<\/div>\r\n <div class=\"gm-pill-row\">\r\n <a href=\"https:\/\/www.facebook.com\/gaspa.macchine\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"gm-pill\"><i class=\"ti ti-brand-facebook\"><\/i> Facebook<\/a>\r\n <a href=\"https:\/\/www.instagram.com\/materielsagricole\/\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"gm-pill\"><i class=\"ti ti-brand-instagram\"><\/i> Instagram<\/a>\r\n <a href=\"https:\/\/www.youtube.com\/@GIOVANNIPELLEGRINO-w7i\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"gm-pill\"><i class=\"ti ti-brand-youtube\"><\/i> YouTube<\/a>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-external-link\"><\/i>\r\n <p><strong>European ODR Platform:<\/strong> consumers resident in the European Union can access the European Commission's online alternative dispute resolution platform at <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener noreferrer\">ec.europa.eu\/consumers\/odr<\/a>. Our contact address for ODR is <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 S28 AGGIORNAMENTI \u2500\u2500 -->\r\n <div id=\"s28\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-refresh\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Section 28<\/small>\r\n Policy Updates\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <p>GASPA MACCHINE reserves the right to modify, update, or supplement this Shipping Policy at any time, in order to adapt it to operational changes, regulatory updates, carrier tariff variations, or changes in services offered.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-bell\"><\/i> Notification of changes<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Every change is published on this page with an update to the \"Last updated\" date visible at the top.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> For substantial changes that significantly impact costs, times, or shipping conditions, GASPA MACCHINE will publish a visible notice on the site homepage at least <strong>15 days in advance<\/strong> of the effective date.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-contract\"><\/i> Version applicable to your order<\/div>\r\n <p>The version of the shipping policy applicable to a specific order is the one <strong>in effect at the time of order confirmation<\/strong>. Subsequent changes do not apply retroactively to already confirmed orders, unless imposed by mandatory regulatory obligations or introduced in favor of the consumer. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Advice:<\/strong> before making a purchase, it is recommended to read this policy in its most updated version. By proceeding with order confirmation, the customer declares that they have read and accept the shipping conditions described here, in the version in effect on the date of the order. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- \u2500\u2500 CONTACT \u2500\u2500 -->\r\n <div class=\"gm-contact gm-reveal\">\r\n <h3>Do you have questions about your shipment?<\/h3>\r\n <p>Our team is at your disposal for assistance with tracking, deliveries, documentation, and any other matter related to the shipment of your order. We respond within 2 business days. <\/p>\r\n <div class=\"gm-contact-grid\">\r\n <a href=\"mailto:info@gaspa-macchine.com\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-mail\"><\/i>\r\n info@gaspa-macchine.com\r\n <\/a>\r\n <a href=\"tel:+393773901146\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-phone\"><\/i>\r\n +39 377 390 1146\r\n <\/a>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-clock\"><\/i>\r\n Mon\u2013Sat, 09:00\u201318:00 CET\r\n <\/span>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-map-pin\"><\/i>\r\n Z.I. Predda Niedda Str. 30, 07100 Sassari (SS)\r\n <\/span> \r\n <\/div>\r\n <a href=\"https:\/\/gaspa-macchine.com\/en\/contact-us\/\" class=\"gm-btn\">\r\n <i class=\"ti ti-send\"><\/i>\r\n Contact Us Now\r\n <\/a>\r\n <\/div>\r\n\r\n<\/div><!-- \/.gm-policy -->\r\n\r\n<script>\r\n(function(){\r\n var reveals = document.querySelectorAll('.gm-reveal');\r\n if (!reveals.length) return;\r\n var io = new IntersectionObserver(function(entries){\r\n entries.forEach(function(e){\r\n if (e.isIntersecting)<span> e.target.classList.add('visible'); io.unobserve(e.target); <\/span>\r\n });\r\n }, <span> threshold: 0.07 <\/span>);\r\n reveals.forEach(function(el)<span> io.observe(el); <\/span>);\r\n})();\r\n<\/script>\r\n\r\n\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping Policy \u2013 GASPA MACCHINE GASPA MACCHINE Shipping Policy Everything you need to know about GASPA MACCHINE shipments: destinations, costs, delivery times, carriers, tracking, and much more. Total transparency on every logistical aspect of your purchases. Last updated: June 12, 2026 Effective date: June 12, 2026 Italy \u2013 Shipping to 10 European Countries Destinations 10 European Countries Order Fulfillment 1\u20132 business days Delivery Times 7\u201314 business days Order Cut-off Time 4:00 PM CET (Mon\u2013Sat) Shipping Cost from \u20ac499 to \u20ac1,100 Tracking Full tracking with tracking number Table of Contents Shipping Policy Overview Shipping Destinations Product Prices and Currency Shipping Costs Where We Ship From Order Cut-off Time Order Processing Times Transit and Total Delivery Times Delivery Terms and Carriers Order Tracking Packaging and Order Protection Address Accuracy and Verification Order Cancellation Modifying the Shipping Address Failed Deliveries and Unsuccessful Attempts Items Damaged on Arrival Missing or Incorrect Items Lost or Delayed Packages Delivery Confirmation and Package Theft VAT, Taxes, and Customs Duties Customer Responsibilities Our Responsibilities to You Invoices and Documentation Sustainable Packaging Security and Fraud Prevention Holiday Delays and Seasonal Peaks Company Information and Contacts Policy Updates Section 1 Shipping Policy Overview This Shipping Policy is drafted by GASPA S.R.L MACCHINE, operating commercially under the brand GASPA MACCHINE, with registered office at Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy, VAT number IT 03006910909. It fully governs the transport and delivery methods for all orders placed through the website gaspa-macchine.com. GASPA MACCHINE specializes in the sale of new and used agricultural and construction machinery, including agricultural tractors, mini-excavators, tandem rollers, telehandlers, and construction equipment. Due to their nature \u2014 large, heavy, and high-value goods \u2014 shipments are handled exclusively through carriers specialized in industrial transport on flatbeds or with dedicated loading systems. We do not use standard retail couriers for machinery delivery. This policy complies with Legislative Decree 206\/2005 (Consumer Code), EU Directive 2011\/83\/EU on consumer rights in distance contracts, and the regulations in force in the countries to which we ship. Every section of this document is designed to provide complete, clear, and unambiguous information, so that every customer knows exactly what to expect before, during, and after the delivery of their machine. Please note: all information regarding times, costs, and procedures described on this page applies to orders placed on the gaspa-macchine.com website. For orders placed through other channels or for personalized transport requests, please contact our office directly at info@gaspa-macchine.com. Section 2 Shipping Destinations GASPA MACCHINE ships to the following 10 European countries. Deliveries are organized from our warehouse in Sassari, Sardinia, to any address accessible by a carrier specialized in heavy machinery transport within each of these countries. Italy Austria Finland France Germany Netherlands Poland Romania Spain Switzerland Country EU \/ Non-EU Zone Specific Notes Italy EU \u2013 Origin National shipments including Sardinia and smaller islands (times may vary for island areas) Austria EU No customs duties; local VAT applicable Finland EU No customs duties; local VAT applicable; longer transit times for northern areas France EU No customs duties; local VAT applicable; excluding Martinique, Guadeloupe, R\u00e9union, and other overseas territories Germany EU No customs duties; local VAT applicable Netherlands EU No customs duties; local VAT applicable Poland EU No customs duties; local VAT applicable Romania EU No customs duties; local VAT applicable Spain EU No customs duties; local VAT applicable; excluding Canary Islands, Ceuta, and Melilla Switzerland Non-EU Customs duties and Swiss VAT applicable upon import; customs documentation handled by GASPA MACCHINE Areas not served: we do not ship to territories, islands, or remote areas not accessible by carriers specialized in heavy machinery transport. Before completing a purchase, customers residing in a potentially difficult-to-reach area are invited to contact us to verify the feasibility of delivery to their specific address. Section 3 Product Prices and Currency All prices published on the gaspa-macchine.com website are expressed in Euro (\u20ac). The Euro is the official currency of GASPA MACCHINE and of all commercial transactions carried out through the site, regardless of the buyer’s country of residence. VAT in displayed prices Prices indicated on the site’s product pages may be displayed VAT included or VAT excluded, depending on the page configuration. In any case, before completing the purchase, the order summary page will clearly show the total amount to be paid, including applicable VAT and shipping costs. The customer always has the opportunity to verify the full details before confirming the order. Currency conversion for non-Euro buyers Buyers residing in Switzerland \u2014 the only non-Euro country among those served \u2014 should keep in mind that the payment will be charged in Euro. Any conversion into Swiss Francs (CHF) is carried out by your bank or payment provider at the exchange rate in effect at the time of the transaction. GASPA MACCHINE does not apply surcharges for currency conversion or additional exchange fees. Price stability The price valid for the customer is the one confirmed at the time the order is finalized, as indicated in the order confirmation email sent automatically by the system. Any price changes subsequent to the order confirmation do not apply to orders already finalized. GASPA MACCHINE reserves the right to update prices at any time, but such updates do not have retroactive effect on orders already accepted. Accepted payment methods: for detailed information on available payment methods (bank transfer, credit card, PayPal, etc.), please refer to our dedicated payment methods page. Section 4 Shipping Costs The shipping cost applied to each order is determined based on the total value of the machine purchased, according to the following tariff table. This tiered structure reflects the real costs of specialized heavy machinery transport on flatbeds to the European countries served, which vary based on the insurance value of the load, weight, dimensions, and distances traveled. 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Total transparency on every logistical aspect of your purchases. Last updated: June 12, 2026 Effective date: June 12, 2026 Italy \u2013 Shipping to 10 European Countries Destinations 10…","_links":{"self":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages\/39772","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/comments?post=39772"}],"version-history":[{"count":0,"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/pages\/39772\/revisions"}],"wp:attachment":[{"href":"https:\/\/gaspa-macchine.com\/en\/wp-json\/wp\/v2\/media?parent=39772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}