Politica de \u00centre\u021binere \u0219i Asisten\u021b\u0103 \u2013 GASPA MACCHINE<\/title>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\" \/>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin \/>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;500;600;700;800&family=Sora:wght@400;600;700;800&display=swap\" rel=\"stylesheet\" \/>\r\n<link rel=\"stylesheet\" href=\"https:\/\/cdn.jsdelivr.net\/npm\/@tabler\/icons-webfont@latest\/tabler-icons.min.css\" \/>\r\n\r\n<style>\r\n *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\r\n\r\n :root {\r\n --navy: #0b1442;\r\n --blue-deep: #0f2080;\r\n --blue-mid: #1a3ec2;\r\n --blue-bright: #2563eb;\r\n --blue-light: #3b82f6;\r\n --blue-glow: #60a5fa;\r\n --white: #ffffff;\r\n --off-white: #f0f4ff;\r\n --glass: rgba(255,255,255,0.07);\r\n --glass-border:rgba(255,255,255,0.15);\r\n --glass-hover: rgba(255,255,255,0.13);\r\n --text-muted: rgba(255,255,255,0.70);\r\n --text-dim: rgba(255,255,255,0.50);\r\n --accent: #60a5fa;\r\n --accent-gold: #fbbf24;\r\n --font-display:'Sora', sans-serif;\r\n --font-body: 'Inter', sans-serif;\r\n --radius-card: 18px;\r\n --radius-pill: 999px;\r\n --transition: 0.30s cubic-bezier(0.4, 0, 0.2, 1);\r\n }\r\n\r\n body {\r\n font-family: var(--font-body);\r\n background: linear-gradient(160deg, var(--navy) 0%, var(--blue-deep) 35%, var(--blue-mid) 70%, #1a50d8 100%);\r\n background-attachment: fixed;\r\n color: var(--white);\r\n line-height: 1.7;\r\n min-height: 100vh;\r\n -webkit-font-smoothing: antialiased;\r\n }\r\n\r\n \/* \u2500\u2500 Page wrapper \u2500\u2500 *\/\r\n .gm-page {\r\n max-width: 1100px;\r\n margin: 0 auto;\r\n padding: 56px 24px 80px;\r\n }\r\n\r\n \/* \u2500\u2500 Hero \u2500\u2500 *\/\r\n .gm-hero {\r\n text-align: center;\r\n padding: 64px 32px 56px;\r\n position: relative;\r\n }\r\n .gm-hero::before {\r\n content: '';\r\n position: absolute; inset: 0;\r\n border-radius: 28px;\r\n background: radial-gradient(ellipse at 50% 0%, rgba(37,99,235,0.35) 0%, transparent 70%);\r\n pointer-events: none;\r\n }\r\n .gm-hero-badge {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: rgba(96,165,250,0.18);\r\n border: 1px solid rgba(96,165,250,0.35);\r\n border-radius: var(--radius-pill);\r\n padding: 6px 20px;\r\n font-size: 12px; font-weight: 600; letter-spacing: 0.12em;\r\n text-transform: uppercase; color: var(--blue-glow);\r\n margin-bottom: 28px;\r\n }\r\n .gm-hero h1 {\r\n font-family: var(--font-display);\r\n font-size: clamp(2rem, 5vw, 3.2rem);\r\n font-weight: 800; line-height: 1.15;\r\n color: var(--white);\r\n margin-bottom: 18px;\r\n }\r\n .gm-hero h1 span { color: var(--blue-glow); }\r\n .gm-hero-sub {\r\n font-size: 16px; color: var(--text-muted); max-width: 680px; margin: 0 auto 32px;\r\n }\r\n .gm-meta-row {\r\n display: flex; flex-wrap: wrap; gap: 12px; justify-content: center; margin-bottom: 16px;\r\n }\r\n .gm-meta-chip {\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 6px 16px;\r\n font-size: 13px; color: var(--text-muted);\r\n transition: var(--transition);\r\n }\r\n .gm-meta-chip:hover { background: var(--glass-hover); color: var(--white); }\r\n .gm-meta-chip i { color: var(--accent); }\r\n .gm-divider {\r\n width: 72px; height: 3px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 99px; margin: 32px auto 0;\r\n }\r\n\r\n \/* \u2500\u2500 Table of contents \u2500\u2500 *\/\r\n .gm-toc {\r\n background: var(--glass);\r\n border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card);\r\n padding: 32px 36px;\r\n margin-bottom: 48px;\r\n transition: var(--transition);\r\n }\r\n .gm-toc:hover { background: var(--glass-hover); }\r\n .gm-toc-title {\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700;\r\n text-transform: uppercase; letter-spacing: 0.1em;\r\n color: var(--accent); margin-bottom: 20px;\r\n display: flex; align-items: center; gap: 10px;\r\n }\r\n .gm-toc ol {\r\n display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 6px 24px;\r\n padding-left: 0; list-style: none; counter-reset: toc;\r\n }\r\n .gm-toc ol li { counter-increment: toc; }\r\n .gm-toc ol li a {\r\n display: flex; align-items: center; gap: 8px;\r\n color: var(--text-muted); text-decoration: none;\r\n font-size: 14px; padding: 4px 0;\r\n transition: var(--transition);\r\n }\r\n .gm-toc ol li a::before {\r\n content: counter(toc, decimal-leading-zero);\r\n font-size: 11px; font-weight: 700; color: var(--blue-glow);\r\n min-width: 24px;\r\n }\r\n .gm-toc ol li a:hover { color: var(--white); padding-left: 4px; }\r\n\r\n \/* \u2500\u2500 Section card \u2500\u2500 *\/\r\n .gm-section {\r\n background: var(--glass);\r\n border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card);\r\n padding: 40px 44px;\r\n margin-bottom: 28px;\r\n transition: background var(--transition), border-color var(--transition), transform var(--transition), box-shadow var(--transition);\r\n position: relative; overflow: hidden;\r\n }\r\n .gm-section::before {\r\n content: '';\r\n position: absolute; top: 0; left: 0; right: 0; height: 2px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow), transparent);\r\n opacity: 0; transition: opacity var(--transition);\r\n }\r\n .gm-section:hover {\r\n background: var(--glass-hover);\r\n border-color: rgba(96,165,250,0.30);\r\n transform: translateY(-2px);\r\n box-shadow: 0 20px 60px rgba(0,0,0,0.25);\r\n }\r\n .gm-section:hover::before { opacity: 1; }\r\n\r\n .gm-section-header {\r\n display: flex; align-items: flex-start; gap: 16px;\r\n margin-bottom: 28px;\r\n }\r\n .gm-section-icon {\r\n width: 52px; height: 52px; flex-shrink: 0;\r\n background: linear-gradient(135deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 14px; display: flex; align-items: center; justify-content: center;\r\n font-size: 24px; color: var(--white);\r\n box-shadow: 0 8px 24px rgba(37,99,235,0.40);\r\n transition: transform var(--transition), box-shadow var(--transition);\r\n }\r\n .gm-section:hover .gm-section-icon {\r\n transform: scale(1.08) rotate(-4deg);\r\n box-shadow: 0 12px 32px rgba(37,99,235,0.55);\r\n }\r\n .gm-section-title {\r\n font-family: var(--font-display);\r\n font-size: 1.25rem; font-weight: 700; color: var(--white);\r\n line-height: 1.2;\r\n }\r\n .gm-section-title small {\r\n display: block; font-size: 12px; font-weight: 500;\r\n color: var(--accent); letter-spacing: 0.08em; text-transform: uppercase; margin-bottom: 4px;\r\n }\r\n\r\n \/* \u2500\u2500 Typography \u2500\u2500 *\/\r\n .gm-section p { font-size: 15px; color: var(--text-muted); margin-bottom: 16px; }\r\n .gm-section p:last-child { margin-bottom: 0; }\r\n .gm-section strong { color: var(--white); font-weight: 600; }\r\n .gm-section a { color: var(--accent); text-decoration: none; }\r\n .gm-section a:hover { text-decoration: underline; }\r\n\r\n \/* \u2500\u2500 Sub-heading \u2500\u2500 *\/\r\n .gm-sub {\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700;\r\n color: var(--white); margin: 28px 0 12px;\r\n display: flex; align-items: center; gap: 8px;\r\n }\r\n .gm-sub i { color: var(--accent); font-size: 17px; }\r\n\r\n \/* \u2500\u2500 Lists \u2500\u2500 *\/\r\n .gm-list {\r\n list-style: none; padding: 0; margin: 0 0 16px;\r\n }\r\n .gm-list li {\r\n display: flex; align-items: flex-start; gap: 10px;\r\n font-size: 15px; color: var(--text-muted);\r\n padding: 8px 0; border-bottom: 1px solid rgba(255,255,255,0.06);\r\n transition: var(--transition);\r\n }\r\n .gm-list li:last-child { border-bottom: none; }\r\n .gm-list li:hover { color: var(--white); padding-left: 4px; }\r\n .gm-list li i { color: var(--accent); font-size: 16px; margin-top: 2px; flex-shrink: 0; }\r\n\r\n .gm-list-x li i { color: #f87171; }\r\n .gm-list-warn li i { color: var(--accent-gold); }\r\n\r\n \/* \u2500\u2500 Country\/data table \u2500\u2500 *\/\r\n .gm-table-wrap {\r\n overflow-x: auto; border-radius: 14px;\r\n border: 1px solid var(--glass-border);\r\n margin: 20px 0;\r\n }\r\n .gm-table {\r\n width: 100%; border-collapse: collapse;\r\n font-size: 14px;\r\n }\r\n .gm-table thead tr {\r\n background: linear-gradient(90deg, rgba(37,99,235,0.50), rgba(96,165,250,0.25));\r\n }\r\n .gm-table th {\r\n padding: 14px 18px; text-align: left;\r\n font-family: var(--font-display); font-size: 12px;\r\n font-weight: 700; letter-spacing: 0.08em;\r\n text-transform: uppercase; color: var(--blue-glow);\r\n white-space: nowrap;\r\n }\r\n .gm-table td {\r\n padding: 13px 18px; color: var(--text-muted);\r\n border-top: 1px solid rgba(255,255,255,0.06);\r\n vertical-align: top;\r\n transition: var(--transition);\r\n }\r\n .gm-table tr:hover td { background: rgba(255,255,255,0.05); color: var(--white); }\r\n .gm-table td strong { color: var(--white); }\r\n\r\n \/* \u2500\u2500 Info box \u2500\u2500 *\/\r\n .gm-box {\r\n border-radius: 14px; padding: 20px 24px; margin: 20px 0;\r\n display: flex; align-items: flex-start; gap: 14px;\r\n font-size: 14px;\r\n transition: var(--transition);\r\n }\r\n .gm-box:hover { transform: translateX(4px); }\r\n .gm-box-blue {\r\n background: rgba(37,99,235,0.18);\r\n border: 1px solid rgba(96,165,250,0.30);\r\n }\r\n .gm-box-gold {\r\n background: rgba(251,191,36,0.12);\r\n border: 1px solid rgba(251,191,36,0.30);\r\n }\r\n .gm-box-red {\r\n background: rgba(248,113,113,0.10);\r\n border: 1px solid rgba(248,113,113,0.25);\r\n }\r\n .gm-box i { font-size: 22px; flex-shrink: 0; margin-top: 1px; }\r\n .gm-box-blue i { color: var(--blue-glow); }\r\n .gm-box-gold i { color: var(--accent-gold); }\r\n .gm-box-red i { color: #f87171; }\r\n .gm-box p { margin: 0; color: var(--text-muted); line-height: 1.6; }\r\n .gm-box p strong { color: var(--white); }\r\n\r\n \/* \u2500\u2500 Timeline \u2500\u2500 *\/\r\n .gm-timeline { padding: 0; list-style: none; margin: 12px 0; }\r\n .gm-timeline li {\r\n display: flex; gap: 18px;\r\n padding-bottom: 24px;\r\n position: relative;\r\n transition: var(--transition);\r\n }\r\n .gm-timeline li:hover { padding-left: 6px; }\r\n .gm-timeline li::before {\r\n content: '';\r\n position: absolute; left: 19px; top: 40px; bottom: 0;\r\n width: 1px; background: var(--glass-border);\r\n }\r\n .gm-timeline li:last-child::before { display: none; }\r\n .gm-timeline-dot {\r\n width: 40px; height: 40px; flex-shrink: 0;\r\n background: rgba(37,99,235,0.30); border: 1px solid var(--blue-bright);\r\n border-radius: 50%; display: flex; align-items: center; justify-content: center;\r\n font-size: 16px; color: var(--accent);\r\n transition: var(--transition);\r\n }\r\n .gm-timeline li:hover .gm-timeline-dot {\r\n background: var(--blue-bright); color: var(--white);\r\n }\r\n .gm-timeline-body { padding-top: 8px; }\r\n .gm-timeline-body strong { display: block; font-size: 15px; color: var(--white); margin-bottom: 4px; }\r\n .gm-timeline-body span { font-size: 14px; color: var(--text-muted); }\r\n\r\n \/* \u2500\u2500 Contact strip \u2500\u2500 *\/\r\n .gm-contact {\r\n background: linear-gradient(135deg, rgba(37,99,235,0.35), rgba(15,32,128,0.50));\r\n border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-card);\r\n padding: 44px; text-align: center;\r\n margin-top: 40px;\r\n transition: var(--transition);\r\n }\r\n .gm-contact:hover { border-color: rgba(96,165,250,0.55); box-shadow: 0 24px 64px rgba(0,0,0,0.30); }\r\n .gm-contact h3 {\r\n font-family: var(--font-display);\r\n font-size: 1.5rem; font-weight: 800;\r\n color: var(--white); margin-bottom: 10px;\r\n }\r\n .gm-contact p { font-size: 15px; color: var(--text-muted); margin-bottom: 28px; }\r\n .gm-contact-grid {\r\n display: flex; flex-wrap: wrap; gap: 14px; justify-content: center; margin-bottom: 28px;\r\n }\r\n .gm-contact-item {\r\n display: flex; align-items: center; gap: 10px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 10px 22px;\r\n font-size: 14px; color: var(--white); text-decoration: none;\r\n transition: var(--transition);\r\n }\r\n .gm-contact-item:hover { background: rgba(37,99,235,0.40); border-color: var(--blue-glow); transform: translateY(-2px); }\r\n .gm-contact-item i { color: var(--accent); font-size: 18px; }\r\n .gm-btn {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: var(--white); color: var(--navy);\r\n border-radius: var(--radius-pill); padding: 14px 36px;\r\n font-family: var(--font-display); font-size: 15px; font-weight: 700;\r\n letter-spacing: 0.04em; text-decoration: none;\r\n transition: var(--transition);\r\n box-shadow: 0 8px 24px rgba(0,0,0,0.25);\r\n }\r\n .gm-btn:hover { background: var(--off-white); transform: translateY(-3px); box-shadow: 0 16px 40px rgba(0,0,0,0.30); }\r\n .gm-btn i { font-size: 18px; }\r\n\r\n \/* \u2500\u2500 Badge pills \u2500\u2500 *\/\r\n .gm-pill-row { display: flex; flex-wrap: wrap; gap: 8px; margin: 14px 0; }\r\n .gm-pill {\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: rgba(37,99,235,0.22); border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-pill); padding: 5px 14px;\r\n font-size: 13px; color: var(--blue-glow); font-weight: 500;\r\n transition: var(--transition);\r\n }\r\n .gm-pill:hover { background: rgba(37,99,235,0.38); color: var(--white); }\r\n\r\n \/* \u2500\u2500 Step cards grid \u2500\u2500 *\/\r\n .gm-steps {\r\n display: grid; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); gap: 16px; margin: 20px 0;\r\n }\r\n .gm-step {\r\n background: rgba(37,99,235,0.14);\r\n border: 1px solid rgba(96,165,250,0.22);\r\n border-radius: 14px; padding: 22px 20px;\r\n transition: var(--transition);\r\n }\r\n .gm-step:hover { background: rgba(37,99,235,0.24); border-color: rgba(96,165,250,0.45); transform: translateY(-3px); box-shadow: 0 16px 40px rgba(0,0,0,0.20); }\r\n .gm-step-num {\r\n font-family: var(--font-display);\r\n font-size: 28px; font-weight: 800; color: var(--blue-glow);\r\n opacity: 0.45; line-height: 1; margin-bottom: 12px;\r\n }\r\n .gm-step strong {\r\n display: block; font-family: var(--font-display);\r\n font-size: 14px; font-weight: 700; color: var(--white); margin-bottom: 8px;\r\n }\r\n .gm-step span { font-size: 13px; color: var(--text-muted); line-height: 1.5; }\r\n\r\n \/* \u2500\u2500 Responsive \u2500\u2500 *\/\r\n @media (max-width: 720px) {\r\n .gm-section { padding: 28px 22px; }\r\n .gm-hero { padding: 40px 16px 36px; }\r\n .gm-contact { padding: 32px 22px; }\r\n .gm-toc { padding: 24px 20px; }\r\n }\r\n\r\n \/* \u2500\u2500 Scroll reveal \u2500\u2500 *\/\r\n .gm-reveal { opacity: 0; transform: translateY(24px); transition: opacity 0.55s ease, transform 0.55s ease; }\r\n .gm-reveal.visible { opacity: 1; transform: translateY(0); }\r\n<\/style>\r\n\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"gm-page\">\r\n\r\n \r\n <div class=\"gm-hero gm-reveal\">\r\n <div class=\"gm-hero-badge\">\r\n <i class=\"ti ti-tool\"><\/i>\r\n GASPA MACCHINE\r\n <\/div>\r\n <h1>\u00centre\u021binere \u0219i <span>Asisten\u021b\u0103<\/span><\/h1>\r\n <p class=\"gm-hero-sub\">\r\n Tot ce trebuie s\u0103 \u0219ti\u021bi despre asisten\u021ba tehnic\u0103, \u00eentre\u021binerea programat\u0103 \u0219i asisten\u021ba post-v\u00e2nzare pentru utilajele achizi\u021bionate de la GASPA MACCHINE. O politic\u0103 transparent\u0103, conceput\u0103 pentru a garanta continuitatea opera\u021bional\u0103 \u0219i protec\u021bia maxim\u0103 a investi\u021biei dumneavoastr\u0103. \r\n <\/p>\r\n <div class=\"gm-meta-row\">\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar\"><\/i> Ultima actualizare: 12 iunie 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar-check\"><\/i> Data intr\u0103rii \u00een vigoare: 12 iunie 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-map-pin\"><\/i> Italia \u2013 Expedieri \u00een 10 \u021b\u0103ri<\/span>\r\n <\/div>\r\n <div class=\"gm-divider\"><\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"gm-toc gm-reveal\">\r\n <div class=\"gm-toc-title\"><i class=\"ti ti-list\"><\/i> Cuprins<\/div>\r\n <ol>\r\n <li><a href=\"#s1\">Cine suntem \u0219i cui i se aplic\u0103 aceast\u0103 politic\u0103<\/a><\/li>\r\n <li><a href=\"#s2\">Tipuri de utilaje \u0219i domeniu de aplicare<\/a><\/li>\r\n <li><a href=\"#s3\">Documenta\u021bie tehnic\u0103 \u0219i manuale<\/a><\/li>\r\n <li><a href=\"#s4\">\u00centre\u021binere programat\u0103 \u2013 Responsabilitatea cump\u0103r\u0103torului<\/a><\/li>\r\n <li><a href=\"#s5\">Asisten\u021b\u0103 tehnic\u0103 post-v\u00e2nzare GASPA MACCHINE<\/a><\/li>\r\n <li><a href=\"#s6\">Canale \u0219i termene de r\u0103spuns pentru asisten\u021b\u0103<\/a><\/li>\r\n <li><a href=\"#s7\">Disponibilitatea pieselor de schimb<\/a><\/li>\r\n <li><a href=\"#s8\">Asisten\u021b\u0103 la fa\u021ba locului \u0219i service-uri autorizate<\/a><\/li>\r\n <li><a href=\"#s9\">Procedura de solicitare a asisten\u021bei sau service-ului<\/a><\/li>\r\n <li><a href=\"#s10\">Costurile asisten\u021bei tehnice<\/a><\/li>\r\n <li><a href=\"#s11\">Return\u0103ri \u0219i ramburs\u0103ri legate de interven\u021biile de asisten\u021b\u0103<\/a><\/li>\r\n <li><a href=\"#s12\">Conformitatea normativ\u0103 pentru \u021bara de destina\u021bie<\/a><\/li>\r\n <li><a href=\"#s13\">Drepturile consumatorului \u00een \u021b\u0103rile de expediere<\/a><\/li>\r\n <li><a href=\"#s14\">Solu\u021bionarea litigiilor<\/a><\/li>\r\n <li><a href=\"#s15\">Contacte \u0219i asisten\u021b\u0103 direct\u0103<\/a><\/li>\r\n <\/ol>\r\n <\/div>\r\n\r\n \r\n <div id=\"s1\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-building-store\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 1<\/small>\r\n Cine suntem \u0219i cui i se aplic\u0103 aceast\u0103 politic\u0103\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Prezenta Politic\u0103 de \u00centre\u021binere \u0219i Asisten\u021b\u0103 este emis\u0103 de <strong>GASPA S.R.L MACCHINE<\/strong>, care opereaz\u0103 comercial sub marca <strong>GASPA MACCHINE<\/strong>, cu sediul legal \u0219i opera\u021bional \u00een <strong>Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italia<\/strong>, cod fiscal <strong>IT 03006910909<\/strong>, clasificare ATECO 47.52.40. Pentru orice comunicare referitoare la asisten\u021ba sau \u00eentre\u021binerea utilajelor, ne pute\u021bi contacta la adresa <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> sau la num\u0103rul <a href=\"tel:+393773901146\">+39 377 390 1146<\/a>. <\/p>\r\n\r\n <p>Aceast\u0103 politic\u0103 se adreseaz\u0103 tuturor clien\u021bilor \u2014 at\u00e2t consumatori priva\u021bi, c\u00e2t \u0219i profesioni\u0219ti \u0219i \u00eentreprinderi \u2014 care au achizi\u021bionat un utilaj prin intermediul site-ului <strong><a href=\"https:\/\/gaspa-macchine.com\/ro\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com<\/a><\/strong> \u0219i care primesc livrarea \u00een urm\u0103toarele \u021b\u0103ri:<\/p>\r\n\r\n <div class=\"gm-pill-row\">\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Italia<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Austria<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Finlanda<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Fran\u021ba<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Germania<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> \u021a\u0103rile de Jos<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Polonia<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Rom\u00e2nia<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Spania<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Elve\u021bia<\/span>\r\n <\/div>\r\n\r\n <p>Dispozi\u021biile cuprinse \u00een aceast\u0103 pagin\u0103 descriu \u00een mod clar \u0219i detaliat serviciile de asisten\u021b\u0103 tehnic\u0103 \u0219i indica\u021biile de \u00eentre\u021binere pe care GASPA MACCHINE le pune la dispozi\u021bia cump\u0103r\u0103torilor s\u0103i, definind cu precizie responsabilit\u0103\u021bile v\u00e2nz\u0103torului \u0219i cele ale cump\u0103r\u0103torului. Aceast\u0103 politic\u0103 completeaz\u0103, dar nu \u00eenlocuie\u0219te, <a href=\"https:\/\/gaspa-macchine.com\/ro\/politica-de-garantie\/\" target=\"_blank\" rel=\"noopener noreferrer\">Politica de Garan\u021bie \u0219i Protec\u021bie<\/a> \u0219i <a href=\"https:\/\/gaspa-macchine.com\/ro\/conditii-generale-de-vanzare\/\" target=\"_blank\" rel=\"noopener noreferrer\">Condi\u021biile Generale de V\u00e2nzare<\/a>. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Not\u0103:<\/strong> \u00een cazul \u00een care legisla\u021bia \u021b\u0103rii de re\u0219edin\u021b\u0103 a cump\u0103r\u0103torului prevede drepturi de asisten\u021b\u0103 post-v\u00e2nzare mai extinse dec\u00e2t cele indicate \u00een aceast\u0103 politic\u0103, vor prevala \u00eentotdeauna dispozi\u021biile legale mai favorabile consumatorului. GASPA MACCHINE respect\u0103 integral legisla\u021bia de protec\u021bie a consumatorului din fiecare \u021bar\u0103 c\u0103tre care efectueaz\u0103 expedieri. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s2\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-tractor\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 2<\/small>\r\n Tipuri de Utilaje \u0219i Domeniu de Aplicare\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE este un dealer specializat \u00een comercializarea de <strong>utilaje agricole \u0219i de construc\u021bii noi \u0219i second-hand<\/strong>. Categoriile de utilaje pentru care se aplic\u0103 prezenta Politic\u0103 de \u00centre\u021binere \u0219i Asisten\u021b\u0103 includ: <\/p>\r\n\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Tractoare agricole<\/strong> (noi \u0219i second-hand) de diverse m\u0103rci \u0219i cilindree, destinate lucr\u0103rilor agricole, transportului de sarcini \u0219i activit\u0103\u021bilor \u00een c\u00e2mp deschis.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Miniexcavatoare<\/strong> (noi \u0219i second-hand), utilizate pentru lucr\u0103ri de excavare, demolare u\u0219oar\u0103 \u0219i mi\u0219care de p\u0103m\u00e2nt \u00een spa\u021bii restr\u00e2nse.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Utilaje pentru mi\u0219care de p\u0103m\u00e2nt<\/strong> (noi \u0219i second-hand), inclusiv \u00eenc\u0103rc\u0103toare pe ro\u021bi, excavatoare pe \u0219enile, buldoexcavatoare \u0219i utilaje similare.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Cilindri compactori tandem<\/strong> (noi \u0219i second-hand), destina\u021bi compact\u0103rii suprafe\u021belor rutiere \u0219i pavajelor.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Manipulatoare telescopice (telehandler)<\/strong> (noi \u0219i second-hand), utilizate pentru manipularea materialelor pe \u0219antier \u0219i \u00een domeniul agricol.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Echipamente \u0219i accesorii de \u0219antier<\/strong> v\u00e2ndute \u00eempreun\u0103 cu utilajele principale.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-alert-triangle\"><\/i> Utilaje noi \u0219i utilaje second-hand \u2014 distinc\u021bie fundamental\u0103<\/div>\r\n <p>Utilajele comercializate de GASPA MACCHINE pot fi <strong>noi<\/strong> sau <strong>second-hand<\/strong>. \u00cen cazul utilajelor second-hand, starea de uzur\u0103, vechimea \u0219i istoricul opera\u021bional al utilajului influen\u021beaz\u0103 direct a\u0219tept\u0103rile rezonabile de \u00eentre\u021binere. Fiecare utilaj second-hand este v\u00e2ndut cu un anun\u021b care indic\u0103 clar anul de fabrica\u021bie, orele de func\u021bionare \u00eenregistrate, num\u0103rul de serie \u0219i condi\u021biile declarate la momentul v\u00e2nz\u0103rii. Aceste informa\u021bii constituie baza contractual\u0103 pe care se fundamenteaz\u0103 a\u0219tept\u0103rile de \u00eentre\u021binere \u0219i asisten\u021b\u0103. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Utilaje second-hand \u2014 aten\u021bie:<\/strong> utilajele second-hand pot prezenta uzur\u0103 obi\u0219nuit\u0103, semne de utilizare intens\u0103 sau interven\u021bii de \u00eentre\u021binere anterioare. Starea utilajului este documentat\u0103 \u00een fi\u0219a produsului \u0219i \u00een procesul-verbal de inspec\u021bie pre-livrare. Cump\u0103r\u0103torul este invitat s\u0103 citeasc\u0103 cu aten\u021bie <a href=\"https:\/\/gaspa-macchine.com\/ro\/declinarea-responsabilitatii-privind-echipamentele-uzate-vandute-ca-atare\/\" target=\"_blank\" rel=\"noopener noreferrer\">Declara\u021bia privind Echipamentele Second-hand V\u00e2ndute \u00een Starea \u00een Care se G\u0103sesc<\/a> \u00eenainte de a proceda la achizi\u021bie. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s3\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-file-description\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 3<\/small>\r\n Documenta\u021bie Tehnic\u0103 \u0219i Manuale\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Fiecare utilaj v\u00e2ndut de GASPA MACCHINE este livrat cu toat\u0103 documenta\u021bia tehnic\u0103 disponibil\u0103 la momentul v\u00e2nz\u0103rii. Completitudinea documenta\u021biei depinde de tipul de utilaj (nou sau second-hand) \u0219i de anul de fabrica\u021bie. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-book\"><\/i> Documenta\u021bie inclus\u0103 \u00een livrare<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Manual de utilizare \u0219i \u00eentre\u021binere:<\/strong> furnizat, acolo unde este disponibil, \u00een versiunea original\u0103 a produc\u0103torului. Pentru utilajele second-hand fabricate \u00eenainte de anul 2000, disponibilitatea manualului original pe h\u00e2rtie nu este \u00eentotdeauna garantat\u0103; \u00een acest caz, GASPA MACCHINE informeaz\u0103 cump\u0103r\u0103torul \u00eenainte de \u00eencheierea contractului. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Carnet de \u00eentre\u021binere \u0219i istoric al interven\u021biilor:<\/strong> furnizat atunci c\u00e2nd este \u00een posesia GASPA MACCHINE. Consulta\u021bi pagina noastr\u0103 dedicat\u0103 <a href=\"https:\/\/gaspa-macchine.com\/ro\/cronologia-si-documentatia-de-intretinere-a-echipamentelor\/\" target=\"_blank\" rel=\"noopener noreferrer\">Istoricului \u0219i Documenta\u021biei de \u00centre\u021binere a Echipamentelor<\/a> pentru informa\u021bii complete. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Documenta\u021bie de conformitate CE:<\/strong> pentru utilajele care intr\u0103 sub inciden\u021ba Directivei Ma\u0219ini 2006\/42\/CE, se furnizeaz\u0103 copia declara\u021biei de conformitate CE (acolo unde este aplicabil\u0103 \u0219i disponibil\u0103 pentru utilajele second-hand).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Proces-verbal de inspec\u021bie pre-livrare:<\/strong> document intern GASPA MACCHINE care atest\u0103 starea utilajului la momentul expedierii, inclusiv eventualele anomalii vizibile constatate \u00eenainte de livrare. Pentru detalii, consulta\u021bi pagina <a href=\"https:\/\/gaspa-macchine.com\/ro\/testarea-echipamentelor-si-inspectia-pre-livrare\/\" target=\"_blank\" rel=\"noopener noreferrer\">Testarea Echipamentelor \u0219i Inspec\u021bia Pre-livrare<\/a>. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Chei \u0219i dispozitive de pornire:<\/strong> toate cheile originale \u0219i telecomenzi disponibile sunt incluse \u00een livrare. \u00cen cazul lipsei unui duplicat, acest lucru este semnalat \u00een fi\u0219a produsului. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-download\"><\/i> Acces la manuale suplimentare<\/div>\r\n <p>Pentru utilajele de marc\u0103 JCB, Manitou, Komatsu, New Holland, Case IH, John Deere, Kubota \u0219i al\u021bi produc\u0103tori principali, manualele tehnice \u0219i de atelier sunt adesea disponibile pe site-ul oficial al produc\u0103torului sau prin intermediul portalurilor specializate. \u00cen cazul \u00een care cump\u0103r\u0103torul are nevoie de asisten\u021b\u0103 pentru a g\u0103si documenta\u021bia tehnic\u0103 a utilajului s\u0103u, poate contacta serviciul nostru de asisten\u021b\u0103 la <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> \u0219i echipa noastr\u0103 va face tot posibilul s\u0103 furnizeze indica\u021bii utile, f\u0103r\u0103 a putea garanta \u00eens\u0103 disponibilitatea documenta\u021biei ter\u021bilor. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Conform Art. 102 din D.Lgs. 206\/2005 (Codul Consumului italian):<\/strong> v\u00e2nz\u0103torul este obligat s\u0103 furnizeze cump\u0103r\u0103torului toate informa\u021biile necesare pentru o utilizare sigur\u0103 \u0219i corect\u0103 a bunului. GASPA MACCHINE respect\u0103 aceast\u0103 obliga\u021bie livr\u00e2nd, \u00eempreun\u0103 cu fiecare utilaj, toat\u0103 documenta\u021bia tehnic\u0103 pe care o de\u021bine \u0219i indic\u00e2nd clar \u00een fi\u0219a produsului eventuala absen\u021b\u0103 a documenta\u021biei originale. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s4\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-settings\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 4<\/small>\r\n \u00centre\u021binere Programat\u0103 \u2013 Responsabilitatea Cump\u0103r\u0103torului\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>\u00centre\u021binerea programat\u0103 corect\u0103 este o condi\u021bie esen\u021bial\u0103 pentru a p\u0103stra func\u021bionalitatea \u0219i siguran\u021ba oric\u0103rui utilaj agricol sau de construc\u021bii. \u00cen conformitate cu normele de siguran\u021b\u0103 a ma\u0219inilor \u00een vigoare \u00een Italia (D.Lgs. 81\/2008 \u2013 Textul Unic privind Siguran\u021ba la Locul de Munc\u0103) \u0219i \u00een celelalte \u021b\u0103ri de destina\u021bie, <strong>responsabilitatea \u00eentre\u021binerii obi\u0219nuite \u0219i programate revine \u00een \u00eentregime cump\u0103r\u0103torului<\/strong> \u00eencep\u00e2nd cu data livr\u0103rii utilajului. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-clipboard-list\"><\/i> Interven\u021bii de \u00eentre\u021binere obi\u0219nuit\u0103 \u00een sarcina cump\u0103r\u0103torului<\/div>\r\n <p>Cu titlu exemplificativ \u0219i f\u0103r\u0103 a fi exhaustiv, interven\u021biile de \u00eentre\u021binere obi\u0219nuit\u0103 pe care cump\u0103r\u0103torul trebuie s\u0103 le efectueze includ:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Verificarea \u0219i \u00eenlocuirea periodic\u0103 a filtrelor de ulei, aer, combustibil \u0219i hidraulice, conform termenelor indicate de produc\u0103tor \u00een manualul de \u00eentre\u021binere.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> \u00cenlocuirea uleiului de motor \u0219i a uleiului de transmisie la intervalele specificate (\u00een general la fiecare 250\u2013500 de ore de func\u021bionare, \u00een func\u021bie de utilaj).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Verificarea \u0219i completarea lichidelor de r\u0103cire, hidraulice \u0219i de fr\u00e2n\u0103.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Controlul tensiunii \u0219i al st\u0103rii de uzur\u0103 a \u0219enilelor (pentru miniexcavatoare \u0219i utilaje pe \u0219enile).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Inspec\u021bia \u0219i umflarea anvelopelor (pentru utilajele pe ro\u021bi) conform valorilor de presiune indicate de produc\u0103tor.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Ungerea periodic\u0103 a \u00eembin\u0103rilor, articula\u021biilor, barelor de leg\u0103tur\u0103 \u0219i bol\u021burilor conform indica\u021biilor din manual.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Verificarea func\u021bion\u0103rii corecte a luminilor, semnalizatoarelor acustice, dispozitivelor de siguran\u021b\u0103 \u0219i sistemelor de fr\u00e2nare \u00eenainte de fiecare utilizare.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Cur\u0103\u021barea radiatorului \u0219i a conductelor de r\u0103cire, \u00een special dup\u0103 utiliz\u0103ri \u00een medii prafuite.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Controlul \u0219i \u00eenlocuirea curelelor de distribu\u021bie \u0219i a accesoriilor supuse uzurii, la termenele indicate de produc\u0103tor.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-alert-triangle\"><\/i> Neefectuarea \u00eentre\u021binerii obi\u0219nuite \u0219i consecin\u021be asupra garan\u021biei<\/div>\r\n <p>Neefectuarea \u00eentre\u021binerii obi\u0219nuite la termenele \u0219i \u00een modul indicate de produc\u0103tor poate duce la excluderea de la acoperirea garan\u021biei comerciale (acolo unde este aplicabil\u0103) pentru defec\u021biunile sau anomaliile direct imputabile neglijen\u021bei \u00een \u00eentre\u021binere. Cu toate acestea, conform legisla\u021biei europene de protec\u021bie a consumatorului (Directiva UE 2019\/771), garan\u021bia legal\u0103 de conformitate nu poate fi exclus\u0103 unilateral de c\u0103tre v\u00e2nz\u0103tor f\u0103r\u0103 dovada c\u0103 defectul a fost cauzat de cump\u0103r\u0103tor. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Recomandare important\u0103:<\/strong> se recomand\u0103 cump\u0103r\u0103torului s\u0103 p\u0103streze toate chitan\u021bele, facturile \u0219i registrele interven\u021biilor de \u00eentre\u021binere obi\u0219nuit\u0103 efectuate (de exemplu, \u00eenlocuire ulei, filtre etc.), at\u00e2t pentru a dovedi utilizarea corect\u0103 a utilajului \u00een caz de reclama\u021bie \u00een garan\u021bie, c\u00e2t \u0219i pentru a men\u021bine valoarea comercial\u0103 a utilajului \u00een timp.<\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-shield-check\"><\/i> Siguran\u021b\u0103 \u00een timpul \u00eentre\u021binerii<\/div>\r\n <p>Toate interven\u021biile de \u00eentre\u021binere trebuie efectuate de personal calificat, cu utilajul oprit, pe o suprafa\u021b\u0103 plan\u0103 \u0219i cu dispozitivele de siguran\u021b\u0103 activate. GASPA MACCHINE declin\u0103 orice responsabilitate pentru daune aduse persoanelor sau bunurilor rezultate din interven\u021bii de \u00eentre\u021binere efectuate f\u0103r\u0103 respectarea normelor de siguran\u021b\u0103 indicate \u00een manualul produc\u0103torului sau a dispozi\u021biilor <strong>D.Lgs. 81\/2008<\/strong> (Italia) \u0219i ale normelor echivalente aplicabile \u00een \u021bara de utilizare a utilajului. <\/p>\r\n <\/div>\r\n\r\n \r\n <div id=\"s5\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-headset\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 5<\/small>\r\n Asisten\u021b\u0103 Tehnic\u0103 Post-V\u00e2nzare GASPA MACCHINE\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE se angajeaz\u0103 s\u0103 ofere cump\u0103r\u0103torilor s\u0103i o asisten\u021b\u0103 tehnic\u0103 post-v\u00e2nzare profesional\u0103 \u0219i accesibil\u0103, pe toat\u0103 durata rela\u021biei comerciale \u0219i ulterior. Obiectivul nostru este s\u0103 garant\u0103m c\u0103 fiecare utilaj achizi\u021bionat de la noi continu\u0103 s\u0103 func\u021bioneze \u00een mod eficient \u0219i sigur pe toat\u0103 durata de via\u021b\u0103 util\u0103 prev\u0103zut\u0103 de produc\u0103tor. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-circle-check\"><\/i> Ce ofer\u0103 asisten\u021ba noastr\u0103 tehnic\u0103<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Consultan\u021b\u0103 tehnic\u0103 telefonic\u0103 \u0219i prin e-mail:<\/strong> echipa noastr\u0103 r\u0103spunde la \u00eentreb\u0103ri tehnice privind utilajul achizi\u021bionat, interpretarea corect\u0103 a manualului de utilizare, simptomele de defec\u021biune \u0219i procedurile de interven\u021bie diagnostic\u0103 ini\u021bial\u0103.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Asisten\u021b\u0103 \u00een evaluarea defectelor:<\/strong> \u00een caz de anomalii sau defec\u021biuni, serviciul nostru de asisten\u021b\u0103 analizeaz\u0103 semnalarea cump\u0103r\u0103torului \u0219i furnizeaz\u0103 o indica\u021bie preliminar\u0103 asupra naturii problemei (defec\u021biune acoperit\u0103 de garan\u021bie, uzur\u0103 obi\u0219nuit\u0103, eroare opera\u021bional\u0103 etc.).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Orientare c\u0103tre ateliere specializate:<\/strong> pentru interven\u021biile care necesit\u0103 prezen\u021ba fizic\u0103 a unui tehnician autorizat, GASPA MACCHINE poate orienta cump\u0103r\u0103torul c\u0103tre centre de asisten\u021b\u0103 tehnic\u0103 specializate \u00een m\u0103rcile utilajelor v\u00e2ndute (JCB, Manitou, New Holland etc.), acolo unde sunt disponibile \u00een \u021bara cump\u0103r\u0103torului.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Asisten\u021b\u0103 \u00een gestionarea reclama\u021biei \u00een garan\u021bie:<\/strong> dac\u0103 semnalarea intr\u0103 sub inciden\u021ba condi\u021biilor garan\u021biei legale sau comerciale, echipa noastr\u0103 ini\u021biaz\u0103 procedura de reclama\u021bie conform dispozi\u021biilor <a href=\"https:\/\/gaspa-macchine.com\/ro\/politica-de-garantie\/\" target=\"_blank\" rel=\"noopener noreferrer\">Politicii de Garan\u021bie \u0219i Protec\u021bie<\/a>.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Asisten\u021b\u0103 \u00een c\u0103utarea pieselor de schimb:<\/strong> la cerere, GASPA MACCHINE poate sprijini cump\u0103r\u0103torul \u00een identificarea \u0219i c\u0103utarea pieselor de schimb originale sau echivalente pentru utilajul s\u0103u, f\u0103r\u0103 a se angaja s\u0103 garanteze furnizarea direct\u0103, cu excep\u021bia acordurilor specifice.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-ban\"><\/i> Limitele asisten\u021bei tehnice<\/div>\r\n <p>Asisten\u021ba tehnic\u0103 oferit\u0103 de GASPA MACCHINE este de natur\u0103 <strong>consultativ\u0103 \u0219i orientativ\u0103<\/strong>. GASPA MACCHINE nu dispune de o re\u021bea proprie de tehnicieni itineran\u021bi pentru interven\u021bii la fa\u021ba locului \u00een afara Sardiniei. Pentru cump\u0103r\u0103torii care se afl\u0103 \u00een \u021b\u0103ri diferite de Italia, asisten\u021ba se desf\u0103\u0219oar\u0103 predominant la distan\u021b\u0103 (telefon, e-mail, apel video prin acord), iar GASPA MACCHINE nu poate garanta disponibilitatea unui tehnician prezent fizic la sediul cump\u0103r\u0103torului. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Asisten\u021b\u0103 \u00een limbile disponibile:<\/strong> serviciul de asisten\u021b\u0103 tehnic\u0103 GASPA MACCHINE este disponibil \u00een limba <strong>italian\u0103<\/strong> \u0219i, acolo unde este posibil, \u00een limba <strong>englez\u0103<\/strong>. Pentru comunic\u0103ri \u00een alte limbi (francez\u0103, german\u0103, spaniol\u0103 etc.), se recomand\u0103 utilizarea e-mailului, care permite un r\u0103spuns asistat de instrumente de traducere pentru a garanta \u00een\u021belegerea reciproc\u0103 maxim\u0103. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s6\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-clock\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 6<\/small>\r\n Canale \u0219i Termene de R\u0103spuns pentru Asisten\u021b\u0103\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Serviciul nostru de asisten\u021b\u0103 este activ \u0219i poate fi contactat prin canalele indicate mai jos. Toate termenele de r\u0103spuns indicate se refer\u0103 la <strong>zilele lucr\u0103toare<\/strong> (luni\u2013s\u00e2mb\u0103t\u0103, exclusiv s\u0103rb\u0103torile na\u021bionale italiene). <\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>Canal de contact<\/th>\r\n <th>Orele de disponibilitate<\/th>\r\n <th>Termen de r\u0103spuns a\u0219teptat<\/th>\r\n <th>Tipul de solicitare recomandat<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><strong><i class=\"ti ti-mail\"><\/i> E-mail<\/strong><br\/><a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a><\/td>\r\n <td>09:00\u201318:00 (Lun\u2013S\u00e2m)<\/td>\r\n <td><strong>\u00cen termen de 2 zile lucr\u0103toare<\/strong><\/td>\r\n <td>Reclama\u021bii tehnice, solicit\u0103ri de piese de schimb, solicit\u0103ri de asisten\u021b\u0103 detaliate, trimitere de fotografii sau videoclipuri ale utilajului.<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong><i class=\"ti ti-phone\"><\/i> Telefon<\/strong><br\/><a href=\"tel:+393773901146\">+39 377 390 1146<\/a><\/td>\r\n <td>09:00\u201318:00 (Lun\u2013S\u00e2m)<\/td>\r\n <td><strong>R\u0103spuns direct \u00een timpul orelor de serviciu<\/strong><\/td>\r\n <td>Urgen\u021be opera\u021bionale, \u00eentreb\u0103ri rapide de prim\u0103 interven\u021bie, verificare disponibilitate piese, actualizare privind dosarele deschise.<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong><i class=\"ti ti-forms\"><\/i> Formular de contact<\/strong><br\/><a href=\"https:\/\/gaspa-macchine.com\/ro\/contactati-ne\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com\/contattaci<\/a><\/td>\r\n <td>24\/7 (trimitere)<\/td>\r\n <td><strong>\u00cen termen de 2 zile lucr\u0103toare<\/strong><\/td>\r\n <td>Solicit\u0103ri generale, \u00eentreb\u0103ri pre-achizi\u021bie, semnal\u0103ri neurgente.<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Solicit\u0103ri urgente:<\/strong> \u00een caz de defec\u021biune care compromite siguran\u021ba opera\u021bional\u0103 a utilajului (de exemplu, defec\u021biunea sistemului de fr\u00e2nare, a sistemului de ridicare sau a altor dispozitive de siguran\u021b\u0103 primar\u0103), v\u0103 recomand\u0103m s\u0103 <strong>opri\u021bi imediat utilizarea utilajului<\/strong> \u0219i s\u0103 ne contacta\u021bi telefonic f\u0103r\u0103 \u00eent\u00e2rziere. Nu \u00eencerca\u021bi s\u0103 repara\u021bi dispozitivele de siguran\u021b\u0103 f\u0103r\u0103 asisten\u021ba unui tehnician calificat. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s7\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-assembly\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 7<\/small>\r\n Disponibilitatea Pieselor de Schimb\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Disponibilitatea pieselor de schimb originale este un factor determinant pentru mentenabilitatea pe termen lung a oric\u0103rui utilaj de lucru. GASPA MACCHINE opereaz\u0103 ca dealer de utilaje agricole \u0219i de construc\u021bii noi \u0219i second-hand \u0219i <strong>nu gestioneaz\u0103 direct un depozit de piese de schimb originale<\/strong>. Cu toate acestea, ofer\u0103 un serviciu de asisten\u021b\u0103 \u0219i orientare pentru a facilita cump\u0103r\u0103torului c\u0103utarea \u0219i aprovizionarea componentelor necesare. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-search\"><\/i> C\u0103utare \u0219i identificare a pieselor de schimb<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> La cererea cump\u0103r\u0103torului, GASPA MACCHINE poate asista \u00een identificarea num\u0103rului de pies\u0103 original (OEM) al componentei necesare, utiliz\u00e2nd documenta\u021bia tehnic\u0103 a utilajului pe care o de\u021bine.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Pentru principalele m\u0103rci comercializate (JCB, Manitou, New Holland, Case, Komatsu, Kubota, John Deere \u0219i similare), exist\u0103 re\u021bele de distribu\u021bie de piese de schimb originale \u0219i aftermarket extinse \u00een toat\u0103 Europa. GASPA MACCHINE poate furniza indica\u021bii privind canalele de aprovizionare disponibile \u00een \u021bara cump\u0103r\u0103torului. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Pentru utilajele de fabrica\u021bie deosebit de veche sau de m\u0103rci mai pu\u021bin r\u0103sp\u00e2ndite, disponibilitatea pieselor de schimb originale ar putea fi limitat\u0103 sau ar putea necesita termene de aprovizionare mai lungi. \u00cen aceste cazuri, GASPA MACCHINE semnaleaz\u0103 acest lucru preventiv \u00een fi\u0219a produsului utilajului. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-truck-delivery\"><\/i> Furnizare direct\u0103 de piese de schimb<\/div>\r\n <p>\u00cen cazul \u00een care GASPA MACCHINE dispune sau poate aproviziona piesa de schimb solicitat\u0103, furnizarea acesteia face obiectul unui deviz separat care include costul componentei \u0219i eventualele cheltuieli de expediere c\u0103tre \u021bara cump\u0103r\u0103torului. Termenii de returnare \u0219i rambursare pentru piesele de schimb achizi\u021bionate separat sunt reglementa\u021bi de <a href=\"https:\/\/gaspa-macchine.com\/resi-e-rimborsi\/\" target=\"_blank\" rel=\"noopener noreferrer\">Politica de Return\u0103ri \u0219i Ramburs\u0103ri<\/a> a magazinului nostru. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Recomandare pentru cump\u0103r\u0103torii profesioni\u0219ti:<\/strong> pentru utilajele destinate unei utiliz\u0103ri intensive, se recomand\u0103 verificarea disponibilit\u0103\u021bii locale a pieselor de schimb pentru marca \u0219i modelul ales \u00eenainte de a proceda la achizi\u021bie, \u00een special pentru destina\u021bii \u00een afara Italiei. GASPA MACCHINE este disponibil s\u0103 furnizeze, la cerere, informa\u021bii privind re\u021belele de asisten\u021b\u0103 autorizate prezente \u00een principalele \u021b\u0103ri europene c\u0103tre care efectueaz\u0103 expedieri. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s8\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-map-pin\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 8<\/small>\r\n Asisten\u021b\u0103 la Fa\u021ba Locului \u0219i Service-uri Autorizate\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE, \u00een calitate de dealer independent, nu gestioneaz\u0103 o re\u021bea proprie de service-uri autorizate pe \u00eentreg teritoriul european. Pentru interven\u021biile tehnice care necesit\u0103 prezen\u021ba fizic\u0103 a unui mecanic specializat, cump\u0103r\u0103torul trebuie s\u0103 apeleze la centre de asisten\u021b\u0103 tehnic\u0103 locale competente pentru marca \u0219i modelul utilajului achizi\u021bionat. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Cum s\u0103 g\u0103si\u021bi un centru de asisten\u021b\u0103 competent<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Re\u021bele de asisten\u021b\u0103 oficiale ale produc\u0103torului:<\/strong> principalii produc\u0103tori (JCB, Manitou, New Holland, Case, Komatsu, John Deere, Kubota etc.) dispun de re\u021bele de dealeri \u0219i service-uri autorizate \u00een toat\u0103 Europa. Site-urile lor oficiale permit localizarea centrului de asisten\u021b\u0103 cel mai apropiat prin intermediul num\u0103rului de serie sau al modelului utilajului. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Ateliere mecanice specializate \u00een utilaje agricole \u0219i de construc\u021bii:<\/strong> \u00een absen\u021ba unui service autorizat al m\u0103rcii \u00een imediata apropiere, un atelier specializat \u00een utilaje agricole sau de mi\u0219care de p\u0103m\u00e2nt este capabil s\u0103 execute majoritatea interven\u021biilor de \u00eentre\u021binere \u0219i repara\u021bie obi\u0219nuit\u0103.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Asisten\u021b\u0103 GASPA MACCHINE pentru identificarea service-ului:<\/strong> echipa noastr\u0103 poate furniza, la cerere \u0219i f\u0103r\u0103 garan\u021bie de exhaustivitate, indica\u021bii privind principalele centre de asisten\u021b\u0103 tehnic\u0103 prezente \u00een \u021b\u0103rile c\u0103tre care expediem. Aceast\u0103 asisten\u021b\u0103 este orientativ\u0103 \u0219i nu implic\u0103 nicio rela\u021bie contractual\u0103 sau responsabilitate din partea GASPA MACCHINE fa\u021b\u0103 de service-urile indicate. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-receipt\"><\/i> Costurile interven\u021biilor la fa\u021ba locului<\/div>\r\n <p>Costurile interven\u021biilor tehnice efectuate de ateliere ter\u021be (manoper\u0103, piese de schimb, deplas\u0103ri) sunt \u00een \u00eentregime \u00een sarcina cump\u0103r\u0103torului, cu excep\u021bia cazului \u00een care interven\u021bia este strict necesar\u0103 pentru remedierea unui defect acoperit de garan\u021bia legal\u0103 sau comercial\u0103 \u0219i a fost autorizat\u0103 preventiv de GASPA MACCHINE. \u00cen acest din urm\u0103 caz, rambursarea cheltuielilor de repara\u021bie are loc conform dispozi\u021biilor <a href=\"https:\/\/gaspa-macchine.com\/ro\/politica-de-garantie\/\" target=\"_blank\" rel=\"noopener noreferrer\">Politicii de Garan\u021bie \u0219i Protec\u021bie<\/a>. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Autorizare preventiv\u0103 obligatorie:<\/strong> orice interven\u021bie de repara\u021bie efectuat\u0103 de ter\u021bi pe care cump\u0103r\u0103torul inten\u021bioneaz\u0103 s\u0103 o imputeze acoperirii garan\u021biei trebuie s\u0103 fie <strong>autorizat\u0103 preventiv \u00een scris de GASPA MACCHINE<\/strong>. Interven\u021biile efectuate f\u0103r\u0103 autorizare preventiv\u0103 nu vor putea fi rambursate, cu excep\u021bia urgen\u021bei dovedite documentat. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s9\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-list-check\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 9<\/small>\r\n Procedura de Solicitare a Asisten\u021bei sau Service-ului\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Pentru a garanta eficien\u021ba maxim\u0103 \u00een gestionarea solicit\u0103rilor de suport tehnic, v\u0103 rug\u0103m s\u0103 urma\u021bi procedura indicat\u0103 mai jos. Fiecare pas este conceput pentru a reduce timpii de r\u0103spuns \u0219i pentru a permite echipei noastre s\u0103 v\u0103 ofere asisten\u021ba cea mai adecvat\u0103 \u00een cel mai scurt timp posibil. <\/p>\r\n\r\n <ol class=\"gm-timeline\">\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-1\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Colecta\u021bi informa\u021biile despre utilaj<\/strong>\r\n <span>\u00cenainte de a ne contacta, recupera\u021bi num\u0103rul de comand\u0103 sau confirmarea de achizi\u021bie, num\u0103rul de serie al utilajului (vizibil pe pl\u0103cu\u021ba de identificare), modelul \u0219i anul de fabrica\u021bie. Aceste informa\u021bii ne permit s\u0103 identific\u0103m imediat utilajul dumneavoastr\u0103 \u0219i documenta\u021bia aferent\u0103.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-2\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Descrie\u021bi problema \u00een mod detaliat<\/strong>\r\n <span>Indica\u021bi c\u00e2nd s-a manifestat problema, \u00een ce circumstan\u021b\u0103 (de exemplu, dup\u0103 c\u00e2te ore de lucru), ce simptome prezint\u0103 utilajul (zgomote anormale, scurgeri de fluide, martori aprin\u0219i, sc\u0103deri de performan\u021b\u0103 etc.) \u0219i dac\u0103 problema a ap\u0103rut brusc sau progresiv.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-3\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Documenta\u021bi problema cu fotografii sau videoclipuri<\/strong>\r\n <span>Dac\u0103 este posibil, trimite\u021bi fotografii sau videoclipuri scurte care s\u0103 arate defectul sau anomalia constatat\u0103. Acest suport vizual accelereaz\u0103 semnificativ evaluarea tehnic\u0103 \u0219i reduce necesitatea unor schimburi ulterioare de informa\u021bii.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-4\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Contacta\u021bi serviciul nostru de suport<\/strong>\r\n <span>Trimite\u021bi solicitarea dumneavoastr\u0103 cu toate informa\u021biile colectate prin e-mail la <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> sau telefonic la <a href=\"tel:+393773901146\">+39 377 390 1146<\/a> \u00een timpul orelor de program (luni\u2013s\u00e2mb\u0103t\u0103, 09:00\u201318:00 CET).<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-5\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>A\u0219tepta\u021bi evaluarea tehnic\u0103<\/strong>\r\n <span>Echipa noastr\u0103 va examina sesizarea dumneavoastr\u0103 \u0219i va r\u0103spunde \u00een termen de <strong>2 zile lucr\u0103toare<\/strong> cu o evaluare preliminar\u0103 a situa\u021biei, indic\u00e2nd dac\u0103 problema este acoperit\u0103 de garan\u021bie, ce interven\u021bii sunt recomandate \u0219i pa\u0219ii urm\u0103tori de urmat.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-6\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Proceda\u021bi conform instruc\u021biunilor primite<\/strong>\r\n <span>\u00cen func\u021bie de rezultatul evalu\u0103rii, pute\u021bi fi \u00eendrumat c\u0103tre un atelier specializat local, invitat s\u0103 returna\u021bi o component\u0103 specific\u0103 pentru inspec\u021bie sau asistat \u00een procedura de reclama\u021bie \u00een garan\u021bie, conform prevederilor Politicii noastre de Garan\u021bie \u0219i Protec\u021bie.<\/span>\r\n <\/div>\r\n <\/li>\r\n <\/ol>\r\n <\/div>\r\n\r\n \r\n <div id=\"s10\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-currency-euro\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 10<\/small>\r\n Costurile Suportului Tehnic\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Transparen\u021ba costurilor este un principiu fundamental al politicii noastre comerciale. Mai jos indic\u0103m clar care servicii de suport sunt gratuite \u0219i care pot implica costuri suplimentare. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-circle-check\"><\/i> Suport gratuit inclus \u00een achizi\u021bie<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Consultan\u021b\u0103 tehnic\u0103 telefonic\u0103 \u0219i prin e-mail pentru \u00eentreb\u0103ri privind utilizarea corect\u0103, \u00eentre\u021binerea obi\u0219nuit\u0103 \u0219i citirea manualului utilajului achizi\u021bionat.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Evaluarea preliminar\u0103 a sesiz\u0103rilor de defec\u021biuni sau anomalii, cu scopul de a determina dac\u0103 problema intr\u0103 sub acoperirea garan\u021biei.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Asisten\u021b\u0103 \u00een gestionarea reclama\u021biei \u00een garan\u021bie, inclusiv comunicarea cu service-ul autorizat sau transportatorul pentru ridicarea utilajului sau a unei componente, \u00een cazurile \u00een care acest lucru este prev\u0103zut de garan\u021bie.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Orientare \u00een c\u0103utarea atelierelor specializate sau a distribuitorilor de piese de schimb \u00een \u021bara cump\u0103r\u0103torului.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-coin\"><\/i> Servicii supuse unor costuri suplimentare<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Interven\u021bii de repara\u021bie neacoperite de garan\u021bie:<\/strong> repara\u021biile pentru daune cauzate de utilizarea necorespunz\u0103toare, uzura normal\u0103, accidente sau cauze externe nu fac parte din garan\u021bie \u0219i sunt \u00een sarcina cump\u0103r\u0103torului.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Furnizarea pieselor de schimb:<\/strong> componentele de schimb, atunci c\u00e2nd sunt furnizate direct de c\u0103tre GASPA MACCHINE, fac obiectul unei factur\u0103ri separate \u00een condi\u021biile convenite la momentul comenzii.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Transportul utilajului pentru inspec\u021bie sau repara\u021bie:<\/strong> costurile de transport ale utilajului c\u0103tre un centru de repara\u021bii care nu sunt acoperite de garan\u021bie sunt \u00een sarcina cump\u0103r\u0103torului, cu excep\u021bia unor acorduri scrise diferite.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Consultan\u021b\u0103 tehnic\u0103 specializat\u0103 extraordinar\u0103:<\/strong> eventualele consultan\u021be tehnice care necesit\u0103 interven\u021bia unui expert extern (expertize, evalu\u0103ri pentru asigur\u0103ri etc.) nu fac parte din serviciul de suport standard \u0219i sunt devizate de la caz la caz.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>F\u0103r\u0103 taxe f\u0103r\u0103 deviz:<\/strong> GASPA MACCHINE nu percepe niciodat\u0103 costuri de suport sau repara\u021bie f\u0103r\u0103 a fi furnizat cump\u0103r\u0103torului un deviz clar \u0219i detaliat \u0219i f\u0103r\u0103 a fi primit aprobarea explicit\u0103 a acestuia. Nu exist\u0103 costuri ascunse \u00een serviciul nostru post-v\u00e2nzare. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s11\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-package-return\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 11<\/small>\r\n Retururi \u0219i Ramburs\u0103ri Referitoare la Interven\u021biile de Suport\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Urm\u0103torii termeni de retur \u0219i rambursare se aplic\u0103 achizi\u021biilor efectuate la GASPA MACCHINE \u0219i se completeaz\u0103 cu prevederile <a href=\"https:\/\/gaspa-macchine.com\/resi-e-rimborsi\/\" target=\"_blank\" rel=\"noopener noreferrer\">Politicii de Retur \u0219i Rambursare<\/a> a magazinului nostru.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-refresh\"><\/i> Dreptul de retragere \u2013 14 zile<\/div>\r\n <p>Consumatorii priva\u021bi care achizi\u021bioneaz\u0103 un utilaj prin intermediul site-ului gaspa-macchine.com au dreptul de a exercita <strong>dreptul de retragere \u00een termen de 14 zile calendaristice<\/strong> de la data livr\u0103rii utilajului, conform Art. 52 din D.Lgs. 206\/2005 (Codul Consumului) \u0219i Directivei UE 2011\/83\/UE. Retragerea trebuie comunicat\u0103 \u00een form\u0103 scris\u0103 la <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> \u00eenainte de expirarea termenului. Cu excep\u021bia defectelor sau a neconformit\u0103\u021bilor, cheltuielile de returnare a utilajului sunt \u00een sarcina cump\u0103r\u0103torului. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-credit-card-refund\"><\/i> Timpi de rambursare \u2013 14 zile lucr\u0103toare<\/div>\r\n <p>Odat\u0103 primit\u0103 comunicarea de retragere \u0219i, unde este cazul, utilajul returnat \u00een condi\u021bii neschimbate fa\u021b\u0103 de livrare, GASPA MACCHINE procedeaz\u0103 la rambursarea sumei pl\u0103tite \u00een termen de <strong>14 zile lucr\u0103toare<\/strong> de la primirea utilajului sau a dovezii de returnare, \u00een func\u021bie de care eveniment survine primul. Rambursarea se efectueaz\u0103 prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 pentru achizi\u021bie, cu excep\u021bia unui acord diferit. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-tool\"><\/i> Rambursare pentru repara\u021bii \u00een garan\u021bie<\/div>\r\n <p>\u00cen cazurile \u00een care cump\u0103r\u0103torul a suportat cheltuieli pentru repara\u021bia unui defect acoperit de garan\u021bia legal\u0103 \u0219i aceast\u0103 cheltuial\u0103 a fost autorizat\u0103 \u00een prealabil de c\u0103tre GASPA MACCHINE, rambursarea cheltuielilor documentate are loc \u00een termen de <strong>14 zile lucr\u0103toare<\/strong> de la primirea documenta\u021biei complete (factura de service, dovada defectului, autorizarea scris\u0103 a GASPA MACCHINE).<\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>Tipologie retur\/rambursare<\/th>\r\n <th>Termen de ini\u021biere<\/th>\r\n <th>Timp de rambursare<\/th>\r\n <th>Metod\u0103<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><strong>Drept de retragere (consumatori)<\/strong><\/td>\r\n <td>\u00cen termen de 14 zile de la livrare<\/td>\r\n <td><strong>14 zile lucr\u0103toare<\/strong> de la returnare<\/td>\r\n <td>Aceea\u0219i metod\u0103 de plat\u0103 original\u0103<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Rambursare pentru lips\u0103 de conformitate<\/strong><\/td>\r\n <td>Pe durata garan\u021biei legale<\/td>\r\n <td><strong>14 zile lucr\u0103toare<\/strong> de la documenta\u021bia complet\u0103<\/td>\r\n <td>Transfer bancar sau metoda original\u0103<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Rambursare cheltuieli repara\u021bie autorizat\u0103<\/strong><\/td>\r\n <td>La prezentarea facturii de service<\/td>\r\n <td><strong>14 zile lucr\u0103toare<\/strong> de la primirea documenta\u021biei<\/td>\r\n <td>Transfer bancar<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-red\">\r\n <i class=\"ti ti-ban\"><\/i>\r\n <p><strong>Excluderi de la rambursare:<\/strong> nu sunt rambursabile cheltuielile de repara\u021bie efectuate f\u0103r\u0103 autorizarea prealabil\u0103 scris\u0103 a GASPA MACCHINE, daunele cauzate de utilizarea necorespunz\u0103toare sau lipsa \u00eentre\u021binerii obi\u0219nuite, cheltuielile pentru interven\u021bii executate de ateliere necalificate pentru marca utilajului \u0219i costurile de transport suportate pentru ridicarea autonom\u0103 a utilajului de la sediul nostru.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s12\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-scale\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 12<\/small>\r\n Conformitatea Normativ\u0103 pe \u021aar\u0103 de Destina\u021bie\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE opereaz\u0103 cu respectarea reglement\u0103rilor \u00een vigoare privind comer\u021bul electronic, protec\u021bia consumatorului, siguran\u021ba utilajelor \u0219i protec\u021bia datelor cu caracter personal \u00een toate \u021b\u0103rile c\u0103tre care efectueaz\u0103 expedieri. Mai jos recapitul\u0103m principalele referin\u021be normative aplicabile politicii de \u00eentre\u021binere \u0219i suport \u00een fiecare \u021bar\u0103 de destina\u021bie. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-globe\"><\/i> Reglement\u0103ri de baz\u0103 comune \u2013 Uniunea European\u0103<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Directiva Utilaje 2006\/42\/CE:<\/strong> reglementeaz\u0103 cerin\u021bele esen\u021biale de s\u0103n\u0103tate \u0219i securitate pentru utilajele introduse pe pia\u021ba UE. Utilajele noi v\u00e2ndute de GASPA MACCHINE intr\u0103 \u00een domeniul de aplicare al acestei directive. Pentru utilajele second-hand, responsabilitatea conformit\u0103\u021bii revine cump\u0103r\u0103torului pentru orice modific\u0103ri ulterioare achizi\u021biei originale. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Directiva UE 2019\/771 (transpus\u0103 \u00een Italia prin D.Lgs. 170\/2021):<\/strong> stabile\u0219te drepturile consumatorului \u00een materie de garan\u021bie legal\u0103 de conformitate pentru v\u00e2nzarea de bunuri, aplicabil\u0103 tuturor v\u00e2nz\u0103rilor B2C efectuate de GASPA MACCHINE c\u0103tre consumatori reziden\u021bi \u00een UE.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Directiva UE 2011\/83\/UE (Directiva privind Drepturile Consumatorilor):<\/strong> garanteaz\u0103 dreptul de retragere de 14 zile pentru achizi\u021biile online \u0219i impune obliga\u021bii de informare precontractual\u0103 clare \u0219i complete.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Regulamentul UE 2016\/679 (GDPR):<\/strong> reglementeaz\u0103 prelucrarea datelor cu caracter personal ale cump\u0103r\u0103torilor, inclusiv cele colectate \u00een cadrul solicit\u0103rilor de suport tehnic. Pentru informa\u021bii complete, consulta\u021bi <a href=\"https:\/\/gaspa-macchine.com\/informativa-sulla-privacy\/\" target=\"_blank\" rel=\"noopener noreferrer\">Politica noastr\u0103 de Confiden\u021bialitate<\/a>. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Reglement\u0103ri specifice pe \u021bar\u0103 \u2013 Siguran\u021ba utilajelor de lucru<\/div>\r\n <p>\u00cen plus fa\u021b\u0103 de directivele europene comune, fiecare \u021bar\u0103 de destina\u021bie prevede norme specifice pentru utilizarea sigur\u0103 a utilajelor agricole \u0219i de construc\u021bii pe teritoriul s\u0103u. Cump\u0103r\u0103torul este responsabil pentru respectarea reglement\u0103rilor locale privind siguran\u021ba la locul de munc\u0103 \u00een timpul utiliz\u0103rii utilajului achizi\u021bionat. <\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>\u021aar\u0103<\/th>\r\n <th>Reglementare principal\u0103 privind siguran\u021ba utilajelor<\/th>\r\n <th>Entitate de referin\u021b\u0103<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><strong>Italia<\/strong><\/td>\r\n <td>D.Lgs. 81\/2008 \u2013 Textul Unic privind Siguran\u021ba la Locul de Munc\u0103; D.Lgs. 17\/2010 (Directiva Utilaje)<\/td>\r\n <td>INAIL; Inspectoratul Na\u021bional al Muncii<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Austria<\/strong><\/td>\r\n <td>Arbeitsmittelverordnung (AM-VO); Maschinensicherheitsgesetz (MSG)<\/td>\r\n <td>Arbeitsinspektion; AUVA<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Finlanda<\/strong><\/td>\r\n <td>Ty\u00f6turvallisuuslaki (738\/2002); Laki er\u00e4iden teknisten laitteiden vaatimustenmukaisuudesta<\/td>\r\n <td>Ty\u00f6suojeluhallinto (AVI)<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Fran\u021ba<\/strong><\/td>\r\n <td>Code du Travail (Art. L4311-1 ss.); D\u00e9cret n\u00b0 2008-1156 (utilaje)<\/td>\r\n <td>INRS; Inspection du Travail<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Germania<\/strong><\/td>\r\n <td>Produktsicherheitsgesetz (ProdSG); Betriebssicherheitsverordnung (BetrSichV)<\/td>\r\n <td>Bundesanstalt f\u00fcr Arbeitsschutz (BAuA); DGUV<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>\u021a\u0103rile de Jos<\/strong><\/td>\r\n <td>Arbeitsomstandighedenwet (Arbowet); Warenwetbesluit machines<\/td>\r\n <td>Nederlandse Arbeidsinspectie (NLA)<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Polonia<\/strong><\/td>\r\n <td>Kodeks pracy (siguran\u021ba la locul de munc\u0103); Rozporz\u0105dzenie w sprawie minimalnych wymaga\u0144 dot. maszyn<\/td>\r\n <td>Pa\u0144stwowa Inspekcja Pracy (PIP)<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Rom\u00e2nia<\/strong><\/td>\r\n <td>Legea 319\/2006 (securitatea muncii); HG 1029\/2008 (utilaje)<\/td>\r\n <td>Inspec\u021bia Muncii<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Spania<\/strong><\/td>\r\n <td>Ley 31\/1995 de Prevenci\u00f3n de Riesgos Laborales; RD 1435\/1992 actualizat prin RD 56\/1995<\/td>\r\n <td>INSST; Inspecci\u00f3n de Trabajo y Seguridad Social<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Elve\u021bia<\/strong><\/td>\r\n <td>Produktesicherheitsgesetz (PrSG); Maschinenverordnung (MaschV)<\/td>\r\n <td>SECO; Suva<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Responsabilitatea cump\u0103r\u0103torului:<\/strong> GASPA MACCHINE furnizeaz\u0103 ma\u0219ini conforme cu cerin\u021bele esen\u021biale de siguran\u021b\u0103 stabilite de Directiva Ma\u0219ini UE. Este responsabilitatea exclusiv\u0103 a cump\u0103r\u0103torului s\u0103 se asigure c\u0103 ma\u0219ina este utilizat\u0103 \u0219i \u00eentre\u021binut\u0103 \u00een conformitate cu reglement\u0103rile locale aplicabile \u00een \u021bara de utilizare, inclusiv dispozi\u021biile privind inspec\u021biile periodice obligatorii, autoriza\u021biile operatorilor \u0219i \u00eenregistrarea echipamentelor, acolo unde sunt solicitate. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s13\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-flag\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 13<\/small>\r\n Drepturile Consumatorului \u00een \u021a\u0103rile de Expediere\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Pe l\u00e2ng\u0103 dispozi\u021biile specifice ale acestei politici de \u00eentre\u021binere \u0219i asisten\u021b\u0103, consumatorii reziden\u021bi \u00een \u021b\u0103rile c\u0103tre care GASPA MACCHINE expediaz\u0103 beneficiaz\u0103 de drepturi specifice de protec\u021bie post-v\u00e2nzare stabilite de reglement\u0103rile locale. Mai jos prezent\u0103m principalele drepturi suplimentare pe \u021bar\u0103, cu referire special\u0103 la asisten\u021ba post-v\u00e2nzare \u0219i la posibilitatea de \u00eentre\u021binere a bunurilor achizi\u021bionate. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Italia<\/div>\r\n <p>\u00cen Italia, consumatorul este protejat de <strong>D.Lgs. 206\/2005 (Codul Consumului)<\/strong>, actualizat prin D.Lgs. 170\/2021, care garanteaz\u0103 garan\u021bia legal\u0103 de conformitate de 2 ani \u0219i dreptul de retragere de 14 zile. Cump\u0103r\u0103torul are dreptul de a primi informa\u021bii complete privind modalit\u0103\u021bile de \u00eentre\u021binere \u0219i piesele de schimb disponibile. \u00cen caz de litigiu, este posibil\u0103 adresarea c\u0103tre <strong>asocia\u021biile de consumatori recunoscute<\/strong> (Codacons, Altroconsumo etc.) sau ini\u021bierea unei proceduri de conciliere paritar\u0103 la camerele de comer\u021b locale. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Austria<\/div>\r\n <p>Consumatorul austriac este protejat de <strong>Konsumentenschutzgesetz (KSchG)<\/strong> \u0219i de <strong>Verbrauchergew\u00e4hrleistungsgesetz (VGG)<\/strong>. Reglementarea austriac\u0103 prevede c\u0103 v\u00e2nz\u0103torul s\u0103 furnizeze cump\u0103r\u0103torului, la cerere, informa\u021bii privind posibilit\u0103\u021bile de asisten\u021b\u0103 tehnic\u0103 \u0219i disponibilitatea pieselor de schimb pe durata de via\u021b\u0103 util\u0103 prev\u0103zut\u0103 a bunului. Pentru litigii, este disponibil serviciul de conciliere <strong>Schlichtung f\u00fcr Verbrauchergesch\u00e4fte<\/strong> \u0219i sprijinul <strong>Arbeiterkammer<\/strong>. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Finlanda<\/div>\r\n <p>\u00cen Finlanda, <strong>Kuluttajansuojalaki<\/strong> garanteaz\u0103 consumatorului dreptul la bunuri care pot fi men\u021binute \u00een stare bun\u0103 de func\u021bionare pentru o perioad\u0103 rezonabil\u0103. <strong>Kuluttajaneuvonta<\/strong> ofer\u0103 consultan\u021b\u0103 gratuit\u0103 consumatorilor cu privire la drepturile lor post-v\u00e2nzare. <strong>Kuluttajariitalautakunta<\/strong> solu\u021bioneaz\u0103 litigiile \u00een mod gratuit pentru consumator. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Fran\u021ba<\/div>\r\n <p>\u00cen Fran\u021ba, pe l\u00e2ng\u0103 garan\u021bia legal\u0103 de conformitate (<strong>garantie l\u00e9gale de conformit\u00e9<\/strong>, Art. L217-1 \u0219i urm. din Code de la Consommation), consumatorul beneficiaz\u0103 de <strong>garantie des vices cach\u00e9s<\/strong> (Art. 1641 \u0219i urm. din Code Civil), care acoper\u0103 defectele ascunse ce fac bunul impropriu pentru utilizare sau \u00eei diminueaz\u0103 semnificativ valoarea, chiar dac\u0103 aceste defecte nu erau cunoscute v\u00e2nz\u0103torului. Reglementarea francez\u0103 prevede, de asemenea, dreptul consumatorului de a fi informat cu privire la disponibilitatea pieselor de schimb necesare pentru \u00eentre\u021binerea bunului achizi\u021bionat. Pentru litigii, este disponibil <strong>m\u00e9diateur de la consommation<\/strong>. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Germania<\/div>\r\n <p>\u00cen Germania, garan\u021bia legal\u0103 (<strong>gesetzliche Gew\u00e4hrleistung<\/strong>) este reglementat\u0103 de <strong>B\u00fcrgerliches Gesetzbuch (BGB)<\/strong>. <strong>Kaufrechtsumsetzungsgesetz<\/strong> din 2022 a consolidat drepturile consumatorului, extinz\u00e2nd prezum\u021bia de preexisten\u021b\u0103 a defectului la 12 luni. Consumatorii se pot adresa la <strong>Allgemeine Verbraucherzentrale<\/strong> sau la <strong>Universalschlichtungsstelle des Bundes<\/strong> pentru solu\u021bionarea alternativ\u0103 a litigiilor. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> \u021a\u0103rile de Jos<\/div>\r\n <p>\u00cen \u021a\u0103rile de Jos, <strong>Burgerlijk Wetboek (BW), Cartea 7<\/strong> reglementeaz\u0103 garan\u021bia legal\u0103 \u0219i drepturile post-v\u00e2nzare. Consumatorul olandez are dreptul de a primi informa\u021bii privind posibilit\u0103\u021bile de \u00eentre\u021binere \u0219i reparare a bunului achizi\u021bionat. <strong>De Geschillencommissie<\/strong> ofer\u0103 un sistem rapid \u0219i economic de solu\u021bionare alternativ\u0103 a litigiilor pentru consumatori. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Polonia<\/div>\r\n <p>\u00cen Polonia, protec\u021bia consumatorului este reglementat\u0103 de <strong>Kodeks cywilny<\/strong> \u0219i de <strong>Ustawa o prawach konsumenta<\/strong>. Consumatorul polonez se poate adresa la <strong>Urz\u0105d Ochrony Konkurencji i Konsument\u00f3w (UOKiK)<\/strong> pentru a semnala practici comerciale incorecte \u0219i la <strong>Sta\u0142y Polubowny S\u0105d Konsumencki<\/strong> pentru solu\u021bionarea alternativ\u0103 a litigiilor. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Rom\u00e2nia<\/div>\r\n <p>\u00cen Rom\u00e2nia, protec\u021bia consumatorului este reglementat\u0103 de <strong>OUG nr. 140\/2021<\/strong> \u0219i de <strong>Legea nr. 449\/2003<\/strong>. Entitatea de protec\u021bie competent\u0103 este <strong>Autoritatea Na\u021bional\u0103 pentru Protec\u021bia Consumatorilor (ANPC)<\/strong>. Consumatorul rom\u00e2n are dreptul la garan\u021bia legal\u0103 de 2 ani \u0219i la prezum\u021bia de preexisten\u021b\u0103 a defectului pentru primele 12 luni de la livrare. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Spania<\/div>\r\n <p>\u00cen Spania, <strong>Real Decreto Legislativo 1\/2007 (TRLGDCU)<\/strong>, modificat \u00een 2021, garanteaz\u0103 consumatorului o garan\u021bie legal\u0103 de <strong>3 ani<\/strong> pentru bunurile noi \u0219i 2 ani pentru bunurile second-hand, cu prezum\u021bia de preexisten\u021b\u0103 a defectului pentru primii 2 ani. Consumatorul spaniol se poate prevala de <strong>Sistema Arbitral de Consumo<\/strong> pentru solu\u021bionarea gratuit\u0103 sau la cost redus a litigiilor. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Elve\u021bia<\/div>\r\n <p>Elve\u021bia nu este membr\u0103 a UE; garan\u021bia legal\u0103 pentru vicii \u0219i defecte este reglementat\u0103 de <strong>Codul Obliga\u021biilor (CO), Art. 197\u2013210<\/strong>, cu o durat\u0103 de 2 ani de la livrare. Consumatorul elve\u021bian se poate adresa la <strong>Staatssekretariat f\u00fcr Wirtschaft (SECO)<\/strong> sau la organiza\u021bii de protec\u021bie a consumatorilor precum <strong>Konsumentenforum kf<\/strong> pentru asisten\u021b\u0103 \u0219i consultan\u021b\u0103. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-external-link\"><\/i>\r\n <p><strong>Platforma ODR European\u0103:<\/strong> consumatorii reziden\u021bi \u00een Uniunea European\u0103 au acces la platforma de solu\u021bionare alternativ\u0103 a litigiilor online a Comisiei Europene, disponibil\u0103 la adresa <strong><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener noreferrer\">ec.europa.eu\/consumers\/odr<\/a><\/strong>. Adresa noastr\u0103 de contact pentru litigiile prin ODR este <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s14\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-gavel\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 14<\/small>\r\n Solu\u021bionarea Litigiilor\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>\u00cen caz de litigiu referitor la asisten\u021ba tehnic\u0103, la \u00eentre\u021binere sau la orice alt aspect reglementat de prezenta politic\u0103, invit\u0103m mai \u00eent\u00e2i cump\u0103r\u0103torul s\u0103 ne contacteze direct pentru a g\u0103si o solu\u021bie amiabil\u0103. GASPA MACCHINE se angajeaz\u0103 s\u0103 solu\u021bioneze fiecare disput\u0103 \u00eentr-un mod rapid, echitabil \u0219i transparent, f\u0103r\u0103 necesitatea de a recurge la proceduri formale. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-message-circle\"><\/i> Primul pas: solu\u021bionare amiabil\u0103<\/div>\r\n <p>\u00cenainte de a ini\u021bia orice procedur\u0103 formal\u0103, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi la <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> descriind problema \u00een mod detaliat \u0219i ata\u0219\u00e2nd toat\u0103 documenta\u021bia relevant\u0103. Ne angaj\u0103m s\u0103 r\u0103spundem \u00een termen de <strong>5 zile lucr\u0103toare<\/strong> \u0219i s\u0103 propunem o solu\u021bie echitabil\u0103. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Al doilea pas: solu\u021bionare alternativ\u0103 (ADR\/ODR)<\/div>\r\n <p>Dac\u0103 nu este posibil\u0103 atingerea unui acord direct, consumatorii reziden\u021bi \u00een Uniunea European\u0103 se pot prevala de urm\u0103toarele proceduri:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Platforma ODR European\u0103:<\/strong> pentru litigii online, accesibil\u0103 la <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener noreferrer\">ec.europa.eu\/consumers\/odr<\/a>.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Organisme ADR na\u021bionale:<\/strong> fiecare \u021bar\u0103 membr\u0103 a UE dispune de organisme acreditate pentru solu\u021bionarea alternativ\u0103 a litigiilor consumatorilor (pentru referin\u021bele na\u021bionale, consulta\u021bi Sec\u021biunea 13).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Mediere voluntar\u0103:<\/strong> prin organisme acreditate de Ministerul Justi\u021biei italian, \u00een conformitate cu D.Lgs. 28\/2010, pentru litigiile supuse legii italiene. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building-bank\"><\/i> Instan\u021ba competent\u0103 \u0219i legea aplicabil\u0103<\/div>\r\n <p>Pentru litigiile nesolu\u021bionate pe cale alternativ\u0103, <strong>instan\u021ba competent\u0103<\/strong> este cea a sediului legal al GASPA S.R.L MACCHINE, respectiv <strong>Tribunalul din Sassari<\/strong>, cu excep\u021bia cazului \u00een care legea \u021b\u0103rii de re\u0219edin\u021b\u0103 a consumatorului prevede o competen\u021b\u0103 exclusiv\u0103 \u00een favoarea instan\u021bei consumatorului \u00eensu\u0219i. <strong>Legea aplicabil\u0103:<\/strong> contractul de v\u00e2nzare este reglementat de legea italian\u0103, r\u0103m\u00e2n\u00e2nd ferm faptul c\u0103 consumatorilor reziden\u021bi \u00een UE li se aplic\u0103 dispozi\u021biile imperative de protec\u021bie a consumatorului prev\u0103zute de legisla\u021bia propriei \u021b\u0103ri, acolo unde sunt mai favorabile dec\u00e2t legea italian\u0103.<\/p>\r\n <\/div>\r\n\r\n \r\n <div id=\"s15\" class=\"gm-contact gm-reveal\">\r\n <h3>Asisten\u021b\u0103 \u0219i \u00centre\u021binere \u2013 Contacta\u021bi-ne<\/h3>\r\n <p>Echipa noastr\u0103 este la dispozi\u021bia dumneavoastr\u0103 pentru orice \u00eentrebare referitoare la \u00eentre\u021binere, la asisten\u021ba tehnic\u0103 post-v\u00e2nzare sau pentru a ini\u021bia o solicitare de asisten\u021b\u0103. Suntem aici pentru a v\u0103 ajuta s\u0103 men\u021bine\u021bi ma\u0219ina dumneavoastr\u0103 \u00een perfect\u0103 eficien\u021b\u0103. <\/p>\r\n <div class=\"gm-contact-grid\">\r\n <a href=\"mailto:info@gaspa-macchine.com\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-mail\"><\/i>\r\n info@gaspa-macchine.com\r\n <\/a>\r\n <a href=\"tel:+393773901146\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-phone\"><\/i>\r\n +39 377 390 1146\r\n <\/a>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-clock\"><\/i>\r\n Lun\u2013S\u00e2m, 09:00\u201318:00 CET\r\n <\/span>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-map-pin\"><\/i>\r\n Z.I. Predda Niedda Str. 30, 07100 Sassari (SS) \r\n <\/span>\r\n <\/div>\r\n <a href=\"https:\/\/gaspa-macchine.com\/ro\/contactati-ne\/\" class=\"gm-btn\">\r\n <i class=\"ti ti-send\"><\/i>\r\n Contacteaz\u0103-ne Acum\r\n <\/a>\r\n <\/div>\r\n\r\n<\/div>\r\n\r\n<script>\r\n(function(){\r\n var reveals = document.querySelectorAll('.gm-reveal');\r\n if(!reveals.length) return;\r\n var io = new IntersectionObserver(function(entries){\r\n entries.forEach(function(e){\r\n if(e.isIntersecting){ e.target.classList.add('visible'); io.unobserve(e.target); }\r\n });\r\n }, { threshold: 0.07 });\r\n reveals.forEach(function(el){ io.observe(el); });\r\n})();\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politica de \u00centre\u021binere \u0219i Asisten\u021b\u0103 \u2013 GASPA MACCHINE GASPA MACCHINE \u00centre\u021binere \u0219i Asisten\u021b\u0103 Tot ce trebuie s\u0103 \u0219ti\u021bi despre asisten\u021ba tehnic\u0103, \u00eentre\u021binerea programat\u0103 \u0219i asisten\u021ba post-v\u00e2nzare pentru utilajele achizi\u021bionate de la GASPA MACCHINE. O politic\u0103 transparent\u0103, conceput\u0103 pentru a garanta continuitatea opera\u021bional\u0103 \u0219i protec\u021bia maxim\u0103 a investi\u021biei dumneavoastr\u0103. Ultima actualizare: 12 iunie 2026 Data intr\u0103rii \u00een vigoare: 12 iunie 2026 Italia \u2013 Expedieri \u00een 10 \u021b\u0103ri Cuprins Cine suntem \u0219i cui i se aplic\u0103 aceast\u0103 politic\u0103 Tipuri de utilaje \u0219i domeniu de aplicare Documenta\u021bie tehnic\u0103 \u0219i manuale \u00centre\u021binere programat\u0103 \u2013 Responsabilitatea cump\u0103r\u0103torului Asisten\u021b\u0103 tehnic\u0103 post-v\u00e2nzare GASPA MACCHINE Canale \u0219i termene de r\u0103spuns pentru asisten\u021b\u0103 Disponibilitatea pieselor de schimb Asisten\u021b\u0103 la fa\u021ba locului \u0219i service-uri autorizate Procedura de solicitare a asisten\u021bei sau service-ului Costurile asisten\u021bei tehnice Return\u0103ri \u0219i ramburs\u0103ri legate de interven\u021biile de asisten\u021b\u0103 Conformitatea normativ\u0103 pentru \u021bara de destina\u021bie Drepturile consumatorului \u00een \u021b\u0103rile de expediere Solu\u021bionarea litigiilor Contacte \u0219i asisten\u021b\u0103 direct\u0103 Sec\u021biunea 1 Cine suntem \u0219i cui i se aplic\u0103 aceast\u0103 politic\u0103 Prezenta Politic\u0103 de \u00centre\u021binere \u0219i Asisten\u021b\u0103 este emis\u0103 de GASPA S.R.L MACCHINE, care opereaz\u0103 comercial sub marca GASPA MACCHINE, cu sediul legal \u0219i opera\u021bional \u00een Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italia, cod fiscal IT 03006910909, clasificare ATECO 47.52.40. Pentru orice comunicare referitoare la asisten\u021ba sau \u00eentre\u021binerea utilajelor, ne pute\u021bi contacta la adresa info@gaspa-macchine.com sau la num\u0103rul +39 377 390 1146. Aceast\u0103 politic\u0103 se adreseaz\u0103 tuturor clien\u021bilor \u2014 at\u00e2t consumatori priva\u021bi, c\u00e2t \u0219i profesioni\u0219ti \u0219i \u00eentreprinderi \u2014 care au achizi\u021bionat un utilaj prin intermediul site-ului gaspa-macchine.com \u0219i care primesc livrarea \u00een urm\u0103toarele \u021b\u0103ri: Italia Austria Finlanda Fran\u021ba Germania \u021a\u0103rile de Jos Polonia Rom\u00e2nia Spania Elve\u021bia Dispozi\u021biile cuprinse \u00een aceast\u0103 pagin\u0103 descriu \u00een mod clar \u0219i detaliat serviciile de asisten\u021b\u0103 tehnic\u0103 \u0219i indica\u021biile de \u00eentre\u021binere pe care GASPA MACCHINE le pune la dispozi\u021bia cump\u0103r\u0103torilor s\u0103i, definind cu precizie responsabilit\u0103\u021bile v\u00e2nz\u0103torului \u0219i cele ale cump\u0103r\u0103torului. Aceast\u0103 politic\u0103 completeaz\u0103, dar nu \u00eenlocuie\u0219te, Politica de Garan\u021bie \u0219i Protec\u021bie \u0219i Condi\u021biile Generale de V\u00e2nzare. Not\u0103: \u00een cazul \u00een care legisla\u021bia \u021b\u0103rii de re\u0219edin\u021b\u0103 a cump\u0103r\u0103torului prevede drepturi de asisten\u021b\u0103 post-v\u00e2nzare mai extinse dec\u00e2t cele indicate \u00een aceast\u0103 politic\u0103, vor prevala \u00eentotdeauna dispozi\u021biile legale mai favorabile consumatorului. GASPA MACCHINE respect\u0103 integral legisla\u021bia de protec\u021bie a consumatorului din fiecare \u021bar\u0103 c\u0103tre care efectueaz\u0103 expedieri. Sec\u021biunea 2 Tipuri de Utilaje \u0219i Domeniu de Aplicare GASPA MACCHINE este un dealer specializat \u00een comercializarea de utilaje agricole \u0219i de construc\u021bii noi \u0219i second-hand. Categoriile de utilaje pentru care se aplic\u0103 prezenta Politic\u0103 de \u00centre\u021binere \u0219i Asisten\u021b\u0103 includ: Tractoare agricole (noi \u0219i second-hand) de diverse m\u0103rci \u0219i cilindree, destinate lucr\u0103rilor agricole, transportului de sarcini \u0219i activit\u0103\u021bilor \u00een c\u00e2mp deschis. Miniexcavatoare (noi \u0219i second-hand), utilizate pentru lucr\u0103ri de excavare, demolare u\u0219oar\u0103 \u0219i mi\u0219care de p\u0103m\u00e2nt \u00een spa\u021bii restr\u00e2nse. Utilaje pentru mi\u0219care de p\u0103m\u00e2nt (noi \u0219i second-hand), inclusiv \u00eenc\u0103rc\u0103toare pe ro\u021bi, excavatoare pe \u0219enile, buldoexcavatoare \u0219i utilaje similare. Cilindri compactori tandem (noi \u0219i second-hand), destina\u021bi compact\u0103rii suprafe\u021belor rutiere \u0219i pavajelor. Manipulatoare telescopice (telehandler) (noi \u0219i second-hand), utilizate pentru manipularea materialelor pe \u0219antier \u0219i \u00een domeniul agricol. Echipamente \u0219i accesorii de \u0219antier v\u00e2ndute \u00eempreun\u0103 cu utilajele principale. Utilaje noi \u0219i utilaje second-hand \u2014 distinc\u021bie fundamental\u0103 Utilajele comercializate de GASPA MACCHINE pot fi noi sau second-hand. \u00cen cazul utilajelor second-hand, starea de uzur\u0103, vechimea \u0219i istoricul opera\u021bional al utilajului influen\u021beaz\u0103 direct a\u0219tept\u0103rile rezonabile de \u00eentre\u021binere. Fiecare utilaj second-hand este v\u00e2ndut cu un anun\u021b care indic\u0103 clar anul de fabrica\u021bie, orele de func\u021bionare \u00eenregistrate, num\u0103rul de serie \u0219i condi\u021biile declarate la momentul v\u00e2nz\u0103rii. Aceste informa\u021bii constituie baza contractual\u0103 pe care se fundamenteaz\u0103 a\u0219tept\u0103rile de \u00eentre\u021binere \u0219i asisten\u021b\u0103. Utilaje second-hand \u2014 aten\u021bie: utilajele second-hand pot prezenta uzur\u0103 obi\u0219nuit\u0103, semne de utilizare intens\u0103 sau interven\u021bii de \u00eentre\u021binere anterioare. Starea utilajului este documentat\u0103 \u00een fi\u0219a produsului \u0219i \u00een procesul-verbal de inspec\u021bie pre-livrare. Cump\u0103r\u0103torul este invitat s\u0103 citeasc\u0103 cu aten\u021bie Declara\u021bia privind Echipamentele Second-hand V\u00e2ndute \u00een Starea \u00een Care se G\u0103sesc \u00eenainte de a proceda la achizi\u021bie. Sec\u021biunea 3 Documenta\u021bie Tehnic\u0103 \u0219i Manuale Fiecare utilaj v\u00e2ndut de GASPA MACCHINE este livrat cu toat\u0103 documenta\u021bia tehnic\u0103 disponibil\u0103 la momentul v\u00e2nz\u0103rii. Completitudinea documenta\u021biei depinde de tipul de utilaj (nou sau second-hand) \u0219i de anul de fabrica\u021bie. Documenta\u021bie inclus\u0103 \u00een livrare Manual de utilizare \u0219i \u00eentre\u021binere: furnizat, acolo unde este disponibil, \u00een versiunea original\u0103 a produc\u0103torului. Pentru utilajele second-hand fabricate \u00eenainte de anul 2000, disponibilitatea manualului original pe h\u00e2rtie nu este \u00eentotdeauna garantat\u0103; \u00een acest caz, GASPA MACCHINE informeaz\u0103 cump\u0103r\u0103torul \u00eenainte de \u00eencheierea contractului. Carnet de \u00eentre\u021binere \u0219i istoric al interven\u021biilor: furnizat atunci c\u00e2nd este \u00een posesia GASPA MACCHINE. Consulta\u021bi pagina noastr\u0103 dedicat\u0103 Istoricului \u0219i Documenta\u021biei de \u00centre\u021binere a Echipamentelor pentru informa\u021bii complete. Documenta\u021bie de conformitate CE: pentru utilajele care intr\u0103 sub inciden\u021ba Directivei Ma\u0219ini 2006\/42\/CE, se furnizeaz\u0103 copia declara\u021biei de conformitate CE (acolo unde este aplicabil\u0103 \u0219i disponibil\u0103 pentru utilajele second-hand). Proces-verbal de inspec\u021bie pre-livrare: document intern GASPA MACCHINE care atest\u0103 starea utilajului la momentul expedierii, inclusiv eventualele anomalii vizibile constatate \u00eenainte de livrare. Pentru detalii, consulta\u021bi pagina Testarea Echipamentelor \u0219i Inspec\u021bia Pre-livrare. Chei \u0219i dispozitive de pornire: toate cheile originale \u0219i telecomenzi disponibile sunt incluse \u00een livrare. \u00cen cazul lipsei unui duplicat, acest lucru este semnalat \u00een fi\u0219a produsului. Acces la manuale suplimentare Pentru utilajele de marc\u0103 JCB, Manitou, Komatsu, New Holland, Case IH, John Deere, Kubota \u0219i al\u021bi produc\u0103tori principali, manualele tehnice \u0219i de atelier sunt adesea disponibile pe site-ul oficial al produc\u0103torului sau prin intermediul portalurilor specializate. \u00cen cazul \u00een care cump\u0103r\u0103torul are nevoie de asisten\u021b\u0103 pentru a g\u0103si documenta\u021bia tehnic\u0103 a utilajului s\u0103u, poate contacta serviciul nostru de asisten\u021b\u0103 la info@gaspa-macchine.com \u0219i echipa noastr\u0103 va face tot posibilul s\u0103 furnizeze indica\u021bii utile, f\u0103r\u0103 a putea garanta \u00eens\u0103 disponibilitatea documenta\u021biei ter\u021bilor. Conform Art. 102 din D.Lgs. 206\/2005 (Codul Consumului italian): v\u00e2nz\u0103torul este obligat s\u0103 furnizeze cump\u0103r\u0103torului toate informa\u021biile necesare pentru o utilizare sigur\u0103 \u0219i corect\u0103 a bunului. GASPA MACCHINE respect\u0103 aceast\u0103 obliga\u021bie livr\u00e2nd, \u00eempreun\u0103 cu fiecare utilaj, toat\u0103 documenta\u021bia tehnic\u0103 pe care o de\u021bine \u0219i indic\u00e2nd clar \u00een fi\u0219a produsului eventuala absen\u021b\u0103 a documenta\u021biei originale. Sec\u021biunea 4 \u00centre\u021binere Programat\u0103 \u2013 Responsabilitatea Cump\u0103r\u0103torului \u00centre\u021binerea programat\u0103 corect\u0103 este o condi\u021bie esen\u021bial\u0103 pentru a p\u0103stra func\u021bionalitatea \u0219i<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"googlesitekit_rrm_CAow0ePLDA:productID":"","_uag_custom_page_level_css":"","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-32726","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"ocean-thumb-m":false,"ocean-thumb-ml":false,"ocean-thumb-l":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"claudesurs112@gmail.com","author_link":"https:\/\/gaspa-macchine.com\/ro\/author\/claudesurs112gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Politica de \u00centre\u021binere \u0219i Asisten\u021b\u0103 \u2013 GASPA MACCHINE GASPA MACCHINE \u00centre\u021binere \u0219i Asisten\u021b\u0103 Tot ce trebuie s\u0103 \u0219ti\u021bi despre asisten\u021ba tehnic\u0103, \u00eentre\u021binerea programat\u0103 \u0219i asisten\u021ba post-v\u00e2nzare pentru utilajele achizi\u021bionate de la GASPA MACCHINE. O politic\u0103 transparent\u0103, conceput\u0103 pentru a garanta continuitatea opera\u021bional\u0103 \u0219i protec\u021bia maxim\u0103 a investi\u021biei dumneavoastr\u0103. Ultima actualizare: 12 iunie 2026 Data intr\u0103rii…","_links":{"self":[{"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/pages\/32726","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/comments?post=32726"}],"version-history":[{"count":3,"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/pages\/32726\/revisions"}],"predecessor-version":[{"id":40981,"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/pages\/32726\/revisions\/40981"}],"wp:attachment":[{"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/media?parent=32726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\nPolitica de \u00centre\u021binere \u0219i Asisten\u021b\u0103 \u2013 GASPA MACCHINE<\/title>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\" \/>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin \/>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;500;600;700;800&family=Sora:wght@400;600;700;800&display=swap\" rel=\"stylesheet\" \/>\r\n<link rel=\"stylesheet\" href=\"https:\/\/cdn.jsdelivr.net\/npm\/@tabler\/icons-webfont@latest\/tabler-icons.min.css\" \/>\r\n\r\n<style>\r\n *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\r\n\r\n :root {\r\n --navy: #0b1442;\r\n --blue-deep: #0f2080;\r\n --blue-mid: #1a3ec2;\r\n --blue-bright: #2563eb;\r\n --blue-light: #3b82f6;\r\n --blue-glow: #60a5fa;\r\n --white: #ffffff;\r\n --off-white: #f0f4ff;\r\n --glass: rgba(255,255,255,0.07);\r\n --glass-border:rgba(255,255,255,0.15);\r\n --glass-hover: rgba(255,255,255,0.13);\r\n --text-muted: rgba(255,255,255,0.70);\r\n --text-dim: rgba(255,255,255,0.50);\r\n --accent: #60a5fa;\r\n --accent-gold: #fbbf24;\r\n --font-display:'Sora', sans-serif;\r\n --font-body: 'Inter', sans-serif;\r\n --radius-card: 18px;\r\n --radius-pill: 999px;\r\n --transition: 0.30s cubic-bezier(0.4, 0, 0.2, 1);\r\n }\r\n\r\n body {\r\n font-family: var(--font-body);\r\n background: linear-gradient(160deg, var(--navy) 0%, var(--blue-deep) 35%, var(--blue-mid) 70%, #1a50d8 100%);\r\n background-attachment: fixed;\r\n color: var(--white);\r\n line-height: 1.7;\r\n min-height: 100vh;\r\n -webkit-font-smoothing: antialiased;\r\n }\r\n\r\n \/* \u2500\u2500 Page wrapper \u2500\u2500 *\/\r\n .gm-page {\r\n max-width: 1100px;\r\n margin: 0 auto;\r\n padding: 56px 24px 80px;\r\n }\r\n\r\n \/* \u2500\u2500 Hero \u2500\u2500 *\/\r\n .gm-hero {\r\n text-align: center;\r\n padding: 64px 32px 56px;\r\n position: relative;\r\n }\r\n .gm-hero::before {\r\n content: '';\r\n position: absolute; 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margin-bottom: 10px;\r\n }\r\n .gm-contact p { font-size: 15px; color: var(--text-muted); margin-bottom: 28px; }\r\n .gm-contact-grid {\r\n display: flex; flex-wrap: wrap; gap: 14px; justify-content: center; margin-bottom: 28px;\r\n }\r\n .gm-contact-item {\r\n display: flex; align-items: center; gap: 10px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 10px 22px;\r\n font-size: 14px; color: var(--white); text-decoration: none;\r\n transition: var(--transition);\r\n }\r\n .gm-contact-item:hover { background: rgba(37,99,235,0.40); border-color: var(--blue-glow); transform: translateY(-2px); }\r\n .gm-contact-item i { color: var(--accent); font-size: 18px; }\r\n .gm-btn {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: var(--white); color: var(--navy);\r\n border-radius: var(--radius-pill); padding: 14px 36px;\r\n font-family: var(--font-display); font-size: 15px; font-weight: 700;\r\n letter-spacing: 0.04em; text-decoration: none;\r\n transition: var(--transition);\r\n box-shadow: 0 8px 24px rgba(0,0,0,0.25);\r\n }\r\n .gm-btn:hover { background: var(--off-white); transform: translateY(-3px); box-shadow: 0 16px 40px rgba(0,0,0,0.30); }\r\n .gm-btn i { font-size: 18px; }\r\n\r\n \/* \u2500\u2500 Badge pills \u2500\u2500 *\/\r\n .gm-pill-row { display: flex; flex-wrap: wrap; gap: 8px; margin: 14px 0; }\r\n .gm-pill {\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: rgba(37,99,235,0.22); border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-pill); padding: 5px 14px;\r\n font-size: 13px; color: var(--blue-glow); font-weight: 500;\r\n transition: var(--transition);\r\n }\r\n .gm-pill:hover { background: rgba(37,99,235,0.38); color: var(--white); }\r\n\r\n \/* \u2500\u2500 Step cards grid \u2500\u2500 *\/\r\n .gm-steps {\r\n display: grid; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); gap: 16px; margin: 20px 0;\r\n }\r\n .gm-step {\r\n background: rgba(37,99,235,0.14);\r\n border: 1px solid rgba(96,165,250,0.22);\r\n border-radius: 14px; padding: 22px 20px;\r\n transition: var(--transition);\r\n }\r\n .gm-step:hover { background: rgba(37,99,235,0.24); border-color: rgba(96,165,250,0.45); transform: translateY(-3px); box-shadow: 0 16px 40px rgba(0,0,0,0.20); }\r\n .gm-step-num {\r\n font-family: var(--font-display);\r\n font-size: 28px; font-weight: 800; color: var(--blue-glow);\r\n opacity: 0.45; line-height: 1; margin-bottom: 12px;\r\n }\r\n .gm-step strong {\r\n display: block; font-family: var(--font-display);\r\n font-size: 14px; font-weight: 700; color: var(--white); margin-bottom: 8px;\r\n }\r\n .gm-step span { font-size: 13px; color: var(--text-muted); line-height: 1.5; }\r\n\r\n \/* \u2500\u2500 Responsive \u2500\u2500 *\/\r\n @media (max-width: 720px) {\r\n .gm-section { padding: 28px 22px; }\r\n .gm-hero { padding: 40px 16px 36px; }\r\n .gm-contact { padding: 32px 22px; }\r\n .gm-toc { padding: 24px 20px; }\r\n }\r\n\r\n \/* \u2500\u2500 Scroll reveal \u2500\u2500 *\/\r\n .gm-reveal { opacity: 0; transform: translateY(24px); transition: opacity 0.55s ease, transform 0.55s ease; }\r\n .gm-reveal.visible { opacity: 1; transform: translateY(0); }\r\n<\/style>\r\n\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"gm-page\">\r\n\r\n \r\n <div class=\"gm-hero gm-reveal\">\r\n <div class=\"gm-hero-badge\">\r\n <i class=\"ti ti-tool\"><\/i>\r\n GASPA MACCHINE\r\n <\/div>\r\n <h1>\u00centre\u021binere \u0219i <span>Asisten\u021b\u0103<\/span><\/h1>\r\n <p class=\"gm-hero-sub\">\r\n Tot ce trebuie s\u0103 \u0219ti\u021bi despre asisten\u021ba tehnic\u0103, \u00eentre\u021binerea programat\u0103 \u0219i asisten\u021ba post-v\u00e2nzare pentru utilajele achizi\u021bionate de la GASPA MACCHINE. O politic\u0103 transparent\u0103, conceput\u0103 pentru a garanta continuitatea opera\u021bional\u0103 \u0219i protec\u021bia maxim\u0103 a investi\u021biei dumneavoastr\u0103. \r\n <\/p>\r\n <div class=\"gm-meta-row\">\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar\"><\/i> Ultima actualizare: 12 iunie 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar-check\"><\/i> Data intr\u0103rii \u00een vigoare: 12 iunie 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-map-pin\"><\/i> Italia \u2013 Expedieri \u00een 10 \u021b\u0103ri<\/span>\r\n <\/div>\r\n <div class=\"gm-divider\"><\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"gm-toc gm-reveal\">\r\n <div class=\"gm-toc-title\"><i class=\"ti ti-list\"><\/i> Cuprins<\/div>\r\n <ol>\r\n <li><a href=\"#s1\">Cine suntem \u0219i cui i se aplic\u0103 aceast\u0103 politic\u0103<\/a><\/li>\r\n <li><a href=\"#s2\">Tipuri de utilaje \u0219i domeniu de aplicare<\/a><\/li>\r\n <li><a href=\"#s3\">Documenta\u021bie tehnic\u0103 \u0219i manuale<\/a><\/li>\r\n <li><a href=\"#s4\">\u00centre\u021binere programat\u0103 \u2013 Responsabilitatea cump\u0103r\u0103torului<\/a><\/li>\r\n <li><a href=\"#s5\">Asisten\u021b\u0103 tehnic\u0103 post-v\u00e2nzare GASPA MACCHINE<\/a><\/li>\r\n <li><a href=\"#s6\">Canale \u0219i termene de r\u0103spuns pentru asisten\u021b\u0103<\/a><\/li>\r\n <li><a href=\"#s7\">Disponibilitatea pieselor de schimb<\/a><\/li>\r\n <li><a href=\"#s8\">Asisten\u021b\u0103 la fa\u021ba locului \u0219i service-uri autorizate<\/a><\/li>\r\n <li><a href=\"#s9\">Procedura de solicitare a asisten\u021bei sau service-ului<\/a><\/li>\r\n <li><a href=\"#s10\">Costurile asisten\u021bei tehnice<\/a><\/li>\r\n <li><a href=\"#s11\">Return\u0103ri \u0219i ramburs\u0103ri legate de interven\u021biile de asisten\u021b\u0103<\/a><\/li>\r\n <li><a href=\"#s12\">Conformitatea normativ\u0103 pentru \u021bara de destina\u021bie<\/a><\/li>\r\n <li><a href=\"#s13\">Drepturile consumatorului \u00een \u021b\u0103rile de expediere<\/a><\/li>\r\n <li><a href=\"#s14\">Solu\u021bionarea litigiilor<\/a><\/li>\r\n <li><a href=\"#s15\">Contacte \u0219i asisten\u021b\u0103 direct\u0103<\/a><\/li>\r\n <\/ol>\r\n <\/div>\r\n\r\n \r\n <div id=\"s1\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-building-store\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 1<\/small>\r\n Cine suntem \u0219i cui i se aplic\u0103 aceast\u0103 politic\u0103\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Prezenta Politic\u0103 de \u00centre\u021binere \u0219i Asisten\u021b\u0103 este emis\u0103 de <strong>GASPA S.R.L MACCHINE<\/strong>, care opereaz\u0103 comercial sub marca <strong>GASPA MACCHINE<\/strong>, cu sediul legal \u0219i opera\u021bional \u00een <strong>Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italia<\/strong>, cod fiscal <strong>IT 03006910909<\/strong>, clasificare ATECO 47.52.40. Pentru orice comunicare referitoare la asisten\u021ba sau \u00eentre\u021binerea utilajelor, ne pute\u021bi contacta la adresa <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> sau la num\u0103rul <a href=\"tel:+393773901146\">+39 377 390 1146<\/a>. <\/p>\r\n\r\n <p>Aceast\u0103 politic\u0103 se adreseaz\u0103 tuturor clien\u021bilor \u2014 at\u00e2t consumatori priva\u021bi, c\u00e2t \u0219i profesioni\u0219ti \u0219i \u00eentreprinderi \u2014 care au achizi\u021bionat un utilaj prin intermediul site-ului <strong><a href=\"https:\/\/gaspa-macchine.com\/ro\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com<\/a><\/strong> \u0219i care primesc livrarea \u00een urm\u0103toarele \u021b\u0103ri:<\/p>\r\n\r\n <div class=\"gm-pill-row\">\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Italia<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Austria<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Finlanda<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Fran\u021ba<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Germania<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> \u021a\u0103rile de Jos<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Polonia<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Rom\u00e2nia<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Spania<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-circle-check\"><\/i> Elve\u021bia<\/span>\r\n <\/div>\r\n\r\n <p>Dispozi\u021biile cuprinse \u00een aceast\u0103 pagin\u0103 descriu \u00een mod clar \u0219i detaliat serviciile de asisten\u021b\u0103 tehnic\u0103 \u0219i indica\u021biile de \u00eentre\u021binere pe care GASPA MACCHINE le pune la dispozi\u021bia cump\u0103r\u0103torilor s\u0103i, definind cu precizie responsabilit\u0103\u021bile v\u00e2nz\u0103torului \u0219i cele ale cump\u0103r\u0103torului. Aceast\u0103 politic\u0103 completeaz\u0103, dar nu \u00eenlocuie\u0219te, <a href=\"https:\/\/gaspa-macchine.com\/ro\/politica-de-garantie\/\" target=\"_blank\" rel=\"noopener noreferrer\">Politica de Garan\u021bie \u0219i Protec\u021bie<\/a> \u0219i <a href=\"https:\/\/gaspa-macchine.com\/ro\/conditii-generale-de-vanzare\/\" target=\"_blank\" rel=\"noopener noreferrer\">Condi\u021biile Generale de V\u00e2nzare<\/a>. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Not\u0103:<\/strong> \u00een cazul \u00een care legisla\u021bia \u021b\u0103rii de re\u0219edin\u021b\u0103 a cump\u0103r\u0103torului prevede drepturi de asisten\u021b\u0103 post-v\u00e2nzare mai extinse dec\u00e2t cele indicate \u00een aceast\u0103 politic\u0103, vor prevala \u00eentotdeauna dispozi\u021biile legale mai favorabile consumatorului. GASPA MACCHINE respect\u0103 integral legisla\u021bia de protec\u021bie a consumatorului din fiecare \u021bar\u0103 c\u0103tre care efectueaz\u0103 expedieri. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s2\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-tractor\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 2<\/small>\r\n Tipuri de Utilaje \u0219i Domeniu de Aplicare\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE este un dealer specializat \u00een comercializarea de <strong>utilaje agricole \u0219i de construc\u021bii noi \u0219i second-hand<\/strong>. Categoriile de utilaje pentru care se aplic\u0103 prezenta Politic\u0103 de \u00centre\u021binere \u0219i Asisten\u021b\u0103 includ: <\/p>\r\n\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Tractoare agricole<\/strong> (noi \u0219i second-hand) de diverse m\u0103rci \u0219i cilindree, destinate lucr\u0103rilor agricole, transportului de sarcini \u0219i activit\u0103\u021bilor \u00een c\u00e2mp deschis.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Miniexcavatoare<\/strong> (noi \u0219i second-hand), utilizate pentru lucr\u0103ri de excavare, demolare u\u0219oar\u0103 \u0219i mi\u0219care de p\u0103m\u00e2nt \u00een spa\u021bii restr\u00e2nse.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Utilaje pentru mi\u0219care de p\u0103m\u00e2nt<\/strong> (noi \u0219i second-hand), inclusiv \u00eenc\u0103rc\u0103toare pe ro\u021bi, excavatoare pe \u0219enile, buldoexcavatoare \u0219i utilaje similare.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Cilindri compactori tandem<\/strong> (noi \u0219i second-hand), destina\u021bi compact\u0103rii suprafe\u021belor rutiere \u0219i pavajelor.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Manipulatoare telescopice (telehandler)<\/strong> (noi \u0219i second-hand), utilizate pentru manipularea materialelor pe \u0219antier \u0219i \u00een domeniul agricol.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Echipamente \u0219i accesorii de \u0219antier<\/strong> v\u00e2ndute \u00eempreun\u0103 cu utilajele principale.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-alert-triangle\"><\/i> Utilaje noi \u0219i utilaje second-hand \u2014 distinc\u021bie fundamental\u0103<\/div>\r\n <p>Utilajele comercializate de GASPA MACCHINE pot fi <strong>noi<\/strong> sau <strong>second-hand<\/strong>. \u00cen cazul utilajelor second-hand, starea de uzur\u0103, vechimea \u0219i istoricul opera\u021bional al utilajului influen\u021beaz\u0103 direct a\u0219tept\u0103rile rezonabile de \u00eentre\u021binere. Fiecare utilaj second-hand este v\u00e2ndut cu un anun\u021b care indic\u0103 clar anul de fabrica\u021bie, orele de func\u021bionare \u00eenregistrate, num\u0103rul de serie \u0219i condi\u021biile declarate la momentul v\u00e2nz\u0103rii. Aceste informa\u021bii constituie baza contractual\u0103 pe care se fundamenteaz\u0103 a\u0219tept\u0103rile de \u00eentre\u021binere \u0219i asisten\u021b\u0103. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Utilaje second-hand \u2014 aten\u021bie:<\/strong> utilajele second-hand pot prezenta uzur\u0103 obi\u0219nuit\u0103, semne de utilizare intens\u0103 sau interven\u021bii de \u00eentre\u021binere anterioare. Starea utilajului este documentat\u0103 \u00een fi\u0219a produsului \u0219i \u00een procesul-verbal de inspec\u021bie pre-livrare. Cump\u0103r\u0103torul este invitat s\u0103 citeasc\u0103 cu aten\u021bie <a href=\"https:\/\/gaspa-macchine.com\/ro\/declinarea-responsabilitatii-privind-echipamentele-uzate-vandute-ca-atare\/\" target=\"_blank\" rel=\"noopener noreferrer\">Declara\u021bia privind Echipamentele Second-hand V\u00e2ndute \u00een Starea \u00een Care se G\u0103sesc<\/a> \u00eenainte de a proceda la achizi\u021bie. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s3\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-file-description\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 3<\/small>\r\n Documenta\u021bie Tehnic\u0103 \u0219i Manuale\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Fiecare utilaj v\u00e2ndut de GASPA MACCHINE este livrat cu toat\u0103 documenta\u021bia tehnic\u0103 disponibil\u0103 la momentul v\u00e2nz\u0103rii. Completitudinea documenta\u021biei depinde de tipul de utilaj (nou sau second-hand) \u0219i de anul de fabrica\u021bie. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-book\"><\/i> Documenta\u021bie inclus\u0103 \u00een livrare<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Manual de utilizare \u0219i \u00eentre\u021binere:<\/strong> furnizat, acolo unde este disponibil, \u00een versiunea original\u0103 a produc\u0103torului. Pentru utilajele second-hand fabricate \u00eenainte de anul 2000, disponibilitatea manualului original pe h\u00e2rtie nu este \u00eentotdeauna garantat\u0103; \u00een acest caz, GASPA MACCHINE informeaz\u0103 cump\u0103r\u0103torul \u00eenainte de \u00eencheierea contractului. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Carnet de \u00eentre\u021binere \u0219i istoric al interven\u021biilor:<\/strong> furnizat atunci c\u00e2nd este \u00een posesia GASPA MACCHINE. Consulta\u021bi pagina noastr\u0103 dedicat\u0103 <a href=\"https:\/\/gaspa-macchine.com\/ro\/cronologia-si-documentatia-de-intretinere-a-echipamentelor\/\" target=\"_blank\" rel=\"noopener noreferrer\">Istoricului \u0219i Documenta\u021biei de \u00centre\u021binere a Echipamentelor<\/a> pentru informa\u021bii complete. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Documenta\u021bie de conformitate CE:<\/strong> pentru utilajele care intr\u0103 sub inciden\u021ba Directivei Ma\u0219ini 2006\/42\/CE, se furnizeaz\u0103 copia declara\u021biei de conformitate CE (acolo unde este aplicabil\u0103 \u0219i disponibil\u0103 pentru utilajele second-hand).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Proces-verbal de inspec\u021bie pre-livrare:<\/strong> document intern GASPA MACCHINE care atest\u0103 starea utilajului la momentul expedierii, inclusiv eventualele anomalii vizibile constatate \u00eenainte de livrare. Pentru detalii, consulta\u021bi pagina <a href=\"https:\/\/gaspa-macchine.com\/ro\/testarea-echipamentelor-si-inspectia-pre-livrare\/\" target=\"_blank\" rel=\"noopener noreferrer\">Testarea Echipamentelor \u0219i Inspec\u021bia Pre-livrare<\/a>. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Chei \u0219i dispozitive de pornire:<\/strong> toate cheile originale \u0219i telecomenzi disponibile sunt incluse \u00een livrare. \u00cen cazul lipsei unui duplicat, acest lucru este semnalat \u00een fi\u0219a produsului. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-download\"><\/i> Acces la manuale suplimentare<\/div>\r\n <p>Pentru utilajele de marc\u0103 JCB, Manitou, Komatsu, New Holland, Case IH, John Deere, Kubota \u0219i al\u021bi produc\u0103tori principali, manualele tehnice \u0219i de atelier sunt adesea disponibile pe site-ul oficial al produc\u0103torului sau prin intermediul portalurilor specializate. \u00cen cazul \u00een care cump\u0103r\u0103torul are nevoie de asisten\u021b\u0103 pentru a g\u0103si documenta\u021bia tehnic\u0103 a utilajului s\u0103u, poate contacta serviciul nostru de asisten\u021b\u0103 la <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> \u0219i echipa noastr\u0103 va face tot posibilul s\u0103 furnizeze indica\u021bii utile, f\u0103r\u0103 a putea garanta \u00eens\u0103 disponibilitatea documenta\u021biei ter\u021bilor. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Conform Art. 102 din D.Lgs. 206\/2005 (Codul Consumului italian):<\/strong> v\u00e2nz\u0103torul este obligat s\u0103 furnizeze cump\u0103r\u0103torului toate informa\u021biile necesare pentru o utilizare sigur\u0103 \u0219i corect\u0103 a bunului. GASPA MACCHINE respect\u0103 aceast\u0103 obliga\u021bie livr\u00e2nd, \u00eempreun\u0103 cu fiecare utilaj, toat\u0103 documenta\u021bia tehnic\u0103 pe care o de\u021bine \u0219i indic\u00e2nd clar \u00een fi\u0219a produsului eventuala absen\u021b\u0103 a documenta\u021biei originale. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s4\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-settings\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 4<\/small>\r\n \u00centre\u021binere Programat\u0103 \u2013 Responsabilitatea Cump\u0103r\u0103torului\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>\u00centre\u021binerea programat\u0103 corect\u0103 este o condi\u021bie esen\u021bial\u0103 pentru a p\u0103stra func\u021bionalitatea \u0219i siguran\u021ba oric\u0103rui utilaj agricol sau de construc\u021bii. \u00cen conformitate cu normele de siguran\u021b\u0103 a ma\u0219inilor \u00een vigoare \u00een Italia (D.Lgs. 81\/2008 \u2013 Textul Unic privind Siguran\u021ba la Locul de Munc\u0103) \u0219i \u00een celelalte \u021b\u0103ri de destina\u021bie, <strong>responsabilitatea \u00eentre\u021binerii obi\u0219nuite \u0219i programate revine \u00een \u00eentregime cump\u0103r\u0103torului<\/strong> \u00eencep\u00e2nd cu data livr\u0103rii utilajului. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-clipboard-list\"><\/i> Interven\u021bii de \u00eentre\u021binere obi\u0219nuit\u0103 \u00een sarcina cump\u0103r\u0103torului<\/div>\r\n <p>Cu titlu exemplificativ \u0219i f\u0103r\u0103 a fi exhaustiv, interven\u021biile de \u00eentre\u021binere obi\u0219nuit\u0103 pe care cump\u0103r\u0103torul trebuie s\u0103 le efectueze includ:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Verificarea \u0219i \u00eenlocuirea periodic\u0103 a filtrelor de ulei, aer, combustibil \u0219i hidraulice, conform termenelor indicate de produc\u0103tor \u00een manualul de \u00eentre\u021binere.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> \u00cenlocuirea uleiului de motor \u0219i a uleiului de transmisie la intervalele specificate (\u00een general la fiecare 250\u2013500 de ore de func\u021bionare, \u00een func\u021bie de utilaj).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Verificarea \u0219i completarea lichidelor de r\u0103cire, hidraulice \u0219i de fr\u00e2n\u0103.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Controlul tensiunii \u0219i al st\u0103rii de uzur\u0103 a \u0219enilelor (pentru miniexcavatoare \u0219i utilaje pe \u0219enile).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Inspec\u021bia \u0219i umflarea anvelopelor (pentru utilajele pe ro\u021bi) conform valorilor de presiune indicate de produc\u0103tor.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Ungerea periodic\u0103 a \u00eembin\u0103rilor, articula\u021biilor, barelor de leg\u0103tur\u0103 \u0219i bol\u021burilor conform indica\u021biilor din manual.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Verificarea func\u021bion\u0103rii corecte a luminilor, semnalizatoarelor acustice, dispozitivelor de siguran\u021b\u0103 \u0219i sistemelor de fr\u00e2nare \u00eenainte de fiecare utilizare.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Cur\u0103\u021barea radiatorului \u0219i a conductelor de r\u0103cire, \u00een special dup\u0103 utiliz\u0103ri \u00een medii prafuite.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Controlul \u0219i \u00eenlocuirea curelelor de distribu\u021bie \u0219i a accesoriilor supuse uzurii, la termenele indicate de produc\u0103tor.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-alert-triangle\"><\/i> Neefectuarea \u00eentre\u021binerii obi\u0219nuite \u0219i consecin\u021be asupra garan\u021biei<\/div>\r\n <p>Neefectuarea \u00eentre\u021binerii obi\u0219nuite la termenele \u0219i \u00een modul indicate de produc\u0103tor poate duce la excluderea de la acoperirea garan\u021biei comerciale (acolo unde este aplicabil\u0103) pentru defec\u021biunile sau anomaliile direct imputabile neglijen\u021bei \u00een \u00eentre\u021binere. Cu toate acestea, conform legisla\u021biei europene de protec\u021bie a consumatorului (Directiva UE 2019\/771), garan\u021bia legal\u0103 de conformitate nu poate fi exclus\u0103 unilateral de c\u0103tre v\u00e2nz\u0103tor f\u0103r\u0103 dovada c\u0103 defectul a fost cauzat de cump\u0103r\u0103tor. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Recomandare important\u0103:<\/strong> se recomand\u0103 cump\u0103r\u0103torului s\u0103 p\u0103streze toate chitan\u021bele, facturile \u0219i registrele interven\u021biilor de \u00eentre\u021binere obi\u0219nuit\u0103 efectuate (de exemplu, \u00eenlocuire ulei, filtre etc.), at\u00e2t pentru a dovedi utilizarea corect\u0103 a utilajului \u00een caz de reclama\u021bie \u00een garan\u021bie, c\u00e2t \u0219i pentru a men\u021bine valoarea comercial\u0103 a utilajului \u00een timp.<\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-shield-check\"><\/i> Siguran\u021b\u0103 \u00een timpul \u00eentre\u021binerii<\/div>\r\n <p>Toate interven\u021biile de \u00eentre\u021binere trebuie efectuate de personal calificat, cu utilajul oprit, pe o suprafa\u021b\u0103 plan\u0103 \u0219i cu dispozitivele de siguran\u021b\u0103 activate. GASPA MACCHINE declin\u0103 orice responsabilitate pentru daune aduse persoanelor sau bunurilor rezultate din interven\u021bii de \u00eentre\u021binere efectuate f\u0103r\u0103 respectarea normelor de siguran\u021b\u0103 indicate \u00een manualul produc\u0103torului sau a dispozi\u021biilor <strong>D.Lgs. 81\/2008<\/strong> (Italia) \u0219i ale normelor echivalente aplicabile \u00een \u021bara de utilizare a utilajului. <\/p>\r\n <\/div>\r\n\r\n \r\n <div id=\"s5\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-headset\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 5<\/small>\r\n Asisten\u021b\u0103 Tehnic\u0103 Post-V\u00e2nzare GASPA MACCHINE\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE se angajeaz\u0103 s\u0103 ofere cump\u0103r\u0103torilor s\u0103i o asisten\u021b\u0103 tehnic\u0103 post-v\u00e2nzare profesional\u0103 \u0219i accesibil\u0103, pe toat\u0103 durata rela\u021biei comerciale \u0219i ulterior. Obiectivul nostru este s\u0103 garant\u0103m c\u0103 fiecare utilaj achizi\u021bionat de la noi continu\u0103 s\u0103 func\u021bioneze \u00een mod eficient \u0219i sigur pe toat\u0103 durata de via\u021b\u0103 util\u0103 prev\u0103zut\u0103 de produc\u0103tor. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-circle-check\"><\/i> Ce ofer\u0103 asisten\u021ba noastr\u0103 tehnic\u0103<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Consultan\u021b\u0103 tehnic\u0103 telefonic\u0103 \u0219i prin e-mail:<\/strong> echipa noastr\u0103 r\u0103spunde la \u00eentreb\u0103ri tehnice privind utilajul achizi\u021bionat, interpretarea corect\u0103 a manualului de utilizare, simptomele de defec\u021biune \u0219i procedurile de interven\u021bie diagnostic\u0103 ini\u021bial\u0103.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Asisten\u021b\u0103 \u00een evaluarea defectelor:<\/strong> \u00een caz de anomalii sau defec\u021biuni, serviciul nostru de asisten\u021b\u0103 analizeaz\u0103 semnalarea cump\u0103r\u0103torului \u0219i furnizeaz\u0103 o indica\u021bie preliminar\u0103 asupra naturii problemei (defec\u021biune acoperit\u0103 de garan\u021bie, uzur\u0103 obi\u0219nuit\u0103, eroare opera\u021bional\u0103 etc.).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Orientare c\u0103tre ateliere specializate:<\/strong> pentru interven\u021biile care necesit\u0103 prezen\u021ba fizic\u0103 a unui tehnician autorizat, GASPA MACCHINE poate orienta cump\u0103r\u0103torul c\u0103tre centre de asisten\u021b\u0103 tehnic\u0103 specializate \u00een m\u0103rcile utilajelor v\u00e2ndute (JCB, Manitou, New Holland etc.), acolo unde sunt disponibile \u00een \u021bara cump\u0103r\u0103torului.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Asisten\u021b\u0103 \u00een gestionarea reclama\u021biei \u00een garan\u021bie:<\/strong> dac\u0103 semnalarea intr\u0103 sub inciden\u021ba condi\u021biilor garan\u021biei legale sau comerciale, echipa noastr\u0103 ini\u021biaz\u0103 procedura de reclama\u021bie conform dispozi\u021biilor <a href=\"https:\/\/gaspa-macchine.com\/ro\/politica-de-garantie\/\" target=\"_blank\" rel=\"noopener noreferrer\">Politicii de Garan\u021bie \u0219i Protec\u021bie<\/a>.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Asisten\u021b\u0103 \u00een c\u0103utarea pieselor de schimb:<\/strong> la cerere, GASPA MACCHINE poate sprijini cump\u0103r\u0103torul \u00een identificarea \u0219i c\u0103utarea pieselor de schimb originale sau echivalente pentru utilajul s\u0103u, f\u0103r\u0103 a se angaja s\u0103 garanteze furnizarea direct\u0103, cu excep\u021bia acordurilor specifice.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-ban\"><\/i> Limitele asisten\u021bei tehnice<\/div>\r\n <p>Asisten\u021ba tehnic\u0103 oferit\u0103 de GASPA MACCHINE este de natur\u0103 <strong>consultativ\u0103 \u0219i orientativ\u0103<\/strong>. GASPA MACCHINE nu dispune de o re\u021bea proprie de tehnicieni itineran\u021bi pentru interven\u021bii la fa\u021ba locului \u00een afara Sardiniei. Pentru cump\u0103r\u0103torii care se afl\u0103 \u00een \u021b\u0103ri diferite de Italia, asisten\u021ba se desf\u0103\u0219oar\u0103 predominant la distan\u021b\u0103 (telefon, e-mail, apel video prin acord), iar GASPA MACCHINE nu poate garanta disponibilitatea unui tehnician prezent fizic la sediul cump\u0103r\u0103torului. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Asisten\u021b\u0103 \u00een limbile disponibile:<\/strong> serviciul de asisten\u021b\u0103 tehnic\u0103 GASPA MACCHINE este disponibil \u00een limba <strong>italian\u0103<\/strong> \u0219i, acolo unde este posibil, \u00een limba <strong>englez\u0103<\/strong>. Pentru comunic\u0103ri \u00een alte limbi (francez\u0103, german\u0103, spaniol\u0103 etc.), se recomand\u0103 utilizarea e-mailului, care permite un r\u0103spuns asistat de instrumente de traducere pentru a garanta \u00een\u021belegerea reciproc\u0103 maxim\u0103. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s6\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-clock\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 6<\/small>\r\n Canale \u0219i Termene de R\u0103spuns pentru Asisten\u021b\u0103\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Serviciul nostru de asisten\u021b\u0103 este activ \u0219i poate fi contactat prin canalele indicate mai jos. Toate termenele de r\u0103spuns indicate se refer\u0103 la <strong>zilele lucr\u0103toare<\/strong> (luni\u2013s\u00e2mb\u0103t\u0103, exclusiv s\u0103rb\u0103torile na\u021bionale italiene). <\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>Canal de contact<\/th>\r\n <th>Orele de disponibilitate<\/th>\r\n <th>Termen de r\u0103spuns a\u0219teptat<\/th>\r\n <th>Tipul de solicitare recomandat<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><strong><i class=\"ti ti-mail\"><\/i> E-mail<\/strong><br\/><a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a><\/td>\r\n <td>09:00\u201318:00 (Lun\u2013S\u00e2m)<\/td>\r\n <td><strong>\u00cen termen de 2 zile lucr\u0103toare<\/strong><\/td>\r\n <td>Reclama\u021bii tehnice, solicit\u0103ri de piese de schimb, solicit\u0103ri de asisten\u021b\u0103 detaliate, trimitere de fotografii sau videoclipuri ale utilajului.<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong><i class=\"ti ti-phone\"><\/i> Telefon<\/strong><br\/><a href=\"tel:+393773901146\">+39 377 390 1146<\/a><\/td>\r\n <td>09:00\u201318:00 (Lun\u2013S\u00e2m)<\/td>\r\n <td><strong>R\u0103spuns direct \u00een timpul orelor de serviciu<\/strong><\/td>\r\n <td>Urgen\u021be opera\u021bionale, \u00eentreb\u0103ri rapide de prim\u0103 interven\u021bie, verificare disponibilitate piese, actualizare privind dosarele deschise.<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong><i class=\"ti ti-forms\"><\/i> Formular de contact<\/strong><br\/><a href=\"https:\/\/gaspa-macchine.com\/ro\/contactati-ne\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com\/contattaci<\/a><\/td>\r\n <td>24\/7 (trimitere)<\/td>\r\n <td><strong>\u00cen termen de 2 zile lucr\u0103toare<\/strong><\/td>\r\n <td>Solicit\u0103ri generale, \u00eentreb\u0103ri pre-achizi\u021bie, semnal\u0103ri neurgente.<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Solicit\u0103ri urgente:<\/strong> \u00een caz de defec\u021biune care compromite siguran\u021ba opera\u021bional\u0103 a utilajului (de exemplu, defec\u021biunea sistemului de fr\u00e2nare, a sistemului de ridicare sau a altor dispozitive de siguran\u021b\u0103 primar\u0103), v\u0103 recomand\u0103m s\u0103 <strong>opri\u021bi imediat utilizarea utilajului<\/strong> \u0219i s\u0103 ne contacta\u021bi telefonic f\u0103r\u0103 \u00eent\u00e2rziere. Nu \u00eencerca\u021bi s\u0103 repara\u021bi dispozitivele de siguran\u021b\u0103 f\u0103r\u0103 asisten\u021ba unui tehnician calificat. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s7\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-assembly\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 7<\/small>\r\n Disponibilitatea Pieselor de Schimb\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Disponibilitatea pieselor de schimb originale este un factor determinant pentru mentenabilitatea pe termen lung a oric\u0103rui utilaj de lucru. GASPA MACCHINE opereaz\u0103 ca dealer de utilaje agricole \u0219i de construc\u021bii noi \u0219i second-hand \u0219i <strong>nu gestioneaz\u0103 direct un depozit de piese de schimb originale<\/strong>. Cu toate acestea, ofer\u0103 un serviciu de asisten\u021b\u0103 \u0219i orientare pentru a facilita cump\u0103r\u0103torului c\u0103utarea \u0219i aprovizionarea componentelor necesare. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-search\"><\/i> C\u0103utare \u0219i identificare a pieselor de schimb<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> La cererea cump\u0103r\u0103torului, GASPA MACCHINE poate asista \u00een identificarea num\u0103rului de pies\u0103 original (OEM) al componentei necesare, utiliz\u00e2nd documenta\u021bia tehnic\u0103 a utilajului pe care o de\u021bine.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Pentru principalele m\u0103rci comercializate (JCB, Manitou, New Holland, Case, Komatsu, Kubota, John Deere \u0219i similare), exist\u0103 re\u021bele de distribu\u021bie de piese de schimb originale \u0219i aftermarket extinse \u00een toat\u0103 Europa. GASPA MACCHINE poate furniza indica\u021bii privind canalele de aprovizionare disponibile \u00een \u021bara cump\u0103r\u0103torului. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Pentru utilajele de fabrica\u021bie deosebit de veche sau de m\u0103rci mai pu\u021bin r\u0103sp\u00e2ndite, disponibilitatea pieselor de schimb originale ar putea fi limitat\u0103 sau ar putea necesita termene de aprovizionare mai lungi. \u00cen aceste cazuri, GASPA MACCHINE semnaleaz\u0103 acest lucru preventiv \u00een fi\u0219a produsului utilajului. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-truck-delivery\"><\/i> Furnizare direct\u0103 de piese de schimb<\/div>\r\n <p>\u00cen cazul \u00een care GASPA MACCHINE dispune sau poate aproviziona piesa de schimb solicitat\u0103, furnizarea acesteia face obiectul unui deviz separat care include costul componentei \u0219i eventualele cheltuieli de expediere c\u0103tre \u021bara cump\u0103r\u0103torului. Termenii de returnare \u0219i rambursare pentru piesele de schimb achizi\u021bionate separat sunt reglementa\u021bi de <a href=\"https:\/\/gaspa-macchine.com\/resi-e-rimborsi\/\" target=\"_blank\" rel=\"noopener noreferrer\">Politica de Return\u0103ri \u0219i Ramburs\u0103ri<\/a> a magazinului nostru. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Recomandare pentru cump\u0103r\u0103torii profesioni\u0219ti:<\/strong> pentru utilajele destinate unei utiliz\u0103ri intensive, se recomand\u0103 verificarea disponibilit\u0103\u021bii locale a pieselor de schimb pentru marca \u0219i modelul ales \u00eenainte de a proceda la achizi\u021bie, \u00een special pentru destina\u021bii \u00een afara Italiei. GASPA MACCHINE este disponibil s\u0103 furnizeze, la cerere, informa\u021bii privind re\u021belele de asisten\u021b\u0103 autorizate prezente \u00een principalele \u021b\u0103ri europene c\u0103tre care efectueaz\u0103 expedieri. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s8\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-map-pin\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 8<\/small>\r\n Asisten\u021b\u0103 la Fa\u021ba Locului \u0219i Service-uri Autorizate\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE, \u00een calitate de dealer independent, nu gestioneaz\u0103 o re\u021bea proprie de service-uri autorizate pe \u00eentreg teritoriul european. Pentru interven\u021biile tehnice care necesit\u0103 prezen\u021ba fizic\u0103 a unui mecanic specializat, cump\u0103r\u0103torul trebuie s\u0103 apeleze la centre de asisten\u021b\u0103 tehnic\u0103 locale competente pentru marca \u0219i modelul utilajului achizi\u021bionat. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Cum s\u0103 g\u0103si\u021bi un centru de asisten\u021b\u0103 competent<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Re\u021bele de asisten\u021b\u0103 oficiale ale produc\u0103torului:<\/strong> principalii produc\u0103tori (JCB, Manitou, New Holland, Case, Komatsu, John Deere, Kubota etc.) dispun de re\u021bele de dealeri \u0219i service-uri autorizate \u00een toat\u0103 Europa. Site-urile lor oficiale permit localizarea centrului de asisten\u021b\u0103 cel mai apropiat prin intermediul num\u0103rului de serie sau al modelului utilajului. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Ateliere mecanice specializate \u00een utilaje agricole \u0219i de construc\u021bii:<\/strong> \u00een absen\u021ba unui service autorizat al m\u0103rcii \u00een imediata apropiere, un atelier specializat \u00een utilaje agricole sau de mi\u0219care de p\u0103m\u00e2nt este capabil s\u0103 execute majoritatea interven\u021biilor de \u00eentre\u021binere \u0219i repara\u021bie obi\u0219nuit\u0103.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Asisten\u021b\u0103 GASPA MACCHINE pentru identificarea service-ului:<\/strong> echipa noastr\u0103 poate furniza, la cerere \u0219i f\u0103r\u0103 garan\u021bie de exhaustivitate, indica\u021bii privind principalele centre de asisten\u021b\u0103 tehnic\u0103 prezente \u00een \u021b\u0103rile c\u0103tre care expediem. Aceast\u0103 asisten\u021b\u0103 este orientativ\u0103 \u0219i nu implic\u0103 nicio rela\u021bie contractual\u0103 sau responsabilitate din partea GASPA MACCHINE fa\u021b\u0103 de service-urile indicate. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-receipt\"><\/i> Costurile interven\u021biilor la fa\u021ba locului<\/div>\r\n <p>Costurile interven\u021biilor tehnice efectuate de ateliere ter\u021be (manoper\u0103, piese de schimb, deplas\u0103ri) sunt \u00een \u00eentregime \u00een sarcina cump\u0103r\u0103torului, cu excep\u021bia cazului \u00een care interven\u021bia este strict necesar\u0103 pentru remedierea unui defect acoperit de garan\u021bia legal\u0103 sau comercial\u0103 \u0219i a fost autorizat\u0103 preventiv de GASPA MACCHINE. \u00cen acest din urm\u0103 caz, rambursarea cheltuielilor de repara\u021bie are loc conform dispozi\u021biilor <a href=\"https:\/\/gaspa-macchine.com\/ro\/politica-de-garantie\/\" target=\"_blank\" rel=\"noopener noreferrer\">Politicii de Garan\u021bie \u0219i Protec\u021bie<\/a>. <\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Autorizare preventiv\u0103 obligatorie:<\/strong> orice interven\u021bie de repara\u021bie efectuat\u0103 de ter\u021bi pe care cump\u0103r\u0103torul inten\u021bioneaz\u0103 s\u0103 o imputeze acoperirii garan\u021biei trebuie s\u0103 fie <strong>autorizat\u0103 preventiv \u00een scris de GASPA MACCHINE<\/strong>. Interven\u021biile efectuate f\u0103r\u0103 autorizare preventiv\u0103 nu vor putea fi rambursate, cu excep\u021bia urgen\u021bei dovedite documentat. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s9\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-list-check\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 9<\/small>\r\n Procedura de Solicitare a Asisten\u021bei sau Service-ului\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Pentru a garanta eficien\u021ba maxim\u0103 \u00een gestionarea solicit\u0103rilor de suport tehnic, v\u0103 rug\u0103m s\u0103 urma\u021bi procedura indicat\u0103 mai jos. Fiecare pas este conceput pentru a reduce timpii de r\u0103spuns \u0219i pentru a permite echipei noastre s\u0103 v\u0103 ofere asisten\u021ba cea mai adecvat\u0103 \u00een cel mai scurt timp posibil. <\/p>\r\n\r\n <ol class=\"gm-timeline\">\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-1\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Colecta\u021bi informa\u021biile despre utilaj<\/strong>\r\n <span>\u00cenainte de a ne contacta, recupera\u021bi num\u0103rul de comand\u0103 sau confirmarea de achizi\u021bie, num\u0103rul de serie al utilajului (vizibil pe pl\u0103cu\u021ba de identificare), modelul \u0219i anul de fabrica\u021bie. Aceste informa\u021bii ne permit s\u0103 identific\u0103m imediat utilajul dumneavoastr\u0103 \u0219i documenta\u021bia aferent\u0103.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-2\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Descrie\u021bi problema \u00een mod detaliat<\/strong>\r\n <span>Indica\u021bi c\u00e2nd s-a manifestat problema, \u00een ce circumstan\u021b\u0103 (de exemplu, dup\u0103 c\u00e2te ore de lucru), ce simptome prezint\u0103 utilajul (zgomote anormale, scurgeri de fluide, martori aprin\u0219i, sc\u0103deri de performan\u021b\u0103 etc.) \u0219i dac\u0103 problema a ap\u0103rut brusc sau progresiv.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-3\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Documenta\u021bi problema cu fotografii sau videoclipuri<\/strong>\r\n <span>Dac\u0103 este posibil, trimite\u021bi fotografii sau videoclipuri scurte care s\u0103 arate defectul sau anomalia constatat\u0103. Acest suport vizual accelereaz\u0103 semnificativ evaluarea tehnic\u0103 \u0219i reduce necesitatea unor schimburi ulterioare de informa\u021bii.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-4\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Contacta\u021bi serviciul nostru de suport<\/strong>\r\n <span>Trimite\u021bi solicitarea dumneavoastr\u0103 cu toate informa\u021biile colectate prin e-mail la <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> sau telefonic la <a href=\"tel:+393773901146\">+39 377 390 1146<\/a> \u00een timpul orelor de program (luni\u2013s\u00e2mb\u0103t\u0103, 09:00\u201318:00 CET).<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-5\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>A\u0219tepta\u021bi evaluarea tehnic\u0103<\/strong>\r\n <span>Echipa noastr\u0103 va examina sesizarea dumneavoastr\u0103 \u0219i va r\u0103spunde \u00een termen de <strong>2 zile lucr\u0103toare<\/strong> cu o evaluare preliminar\u0103 a situa\u021biei, indic\u00e2nd dac\u0103 problema este acoperit\u0103 de garan\u021bie, ce interven\u021bii sunt recomandate \u0219i pa\u0219ii urm\u0103tori de urmat.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-number-6\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Proceda\u021bi conform instruc\u021biunilor primite<\/strong>\r\n <span>\u00cen func\u021bie de rezultatul evalu\u0103rii, pute\u021bi fi \u00eendrumat c\u0103tre un atelier specializat local, invitat s\u0103 returna\u021bi o component\u0103 specific\u0103 pentru inspec\u021bie sau asistat \u00een procedura de reclama\u021bie \u00een garan\u021bie, conform prevederilor Politicii noastre de Garan\u021bie \u0219i Protec\u021bie.<\/span>\r\n <\/div>\r\n <\/li>\r\n <\/ol>\r\n <\/div>\r\n\r\n \r\n <div id=\"s10\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-currency-euro\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 10<\/small>\r\n Costurile Suportului Tehnic\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Transparen\u021ba costurilor este un principiu fundamental al politicii noastre comerciale. Mai jos indic\u0103m clar care servicii de suport sunt gratuite \u0219i care pot implica costuri suplimentare. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-circle-check\"><\/i> Suport gratuit inclus \u00een achizi\u021bie<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Consultan\u021b\u0103 tehnic\u0103 telefonic\u0103 \u0219i prin e-mail pentru \u00eentreb\u0103ri privind utilizarea corect\u0103, \u00eentre\u021binerea obi\u0219nuit\u0103 \u0219i citirea manualului utilajului achizi\u021bionat.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Evaluarea preliminar\u0103 a sesiz\u0103rilor de defec\u021biuni sau anomalii, cu scopul de a determina dac\u0103 problema intr\u0103 sub acoperirea garan\u021biei.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Asisten\u021b\u0103 \u00een gestionarea reclama\u021biei \u00een garan\u021bie, inclusiv comunicarea cu service-ul autorizat sau transportatorul pentru ridicarea utilajului sau a unei componente, \u00een cazurile \u00een care acest lucru este prev\u0103zut de garan\u021bie.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Orientare \u00een c\u0103utarea atelierelor specializate sau a distribuitorilor de piese de schimb \u00een \u021bara cump\u0103r\u0103torului.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-coin\"><\/i> Servicii supuse unor costuri suplimentare<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Interven\u021bii de repara\u021bie neacoperite de garan\u021bie:<\/strong> repara\u021biile pentru daune cauzate de utilizarea necorespunz\u0103toare, uzura normal\u0103, accidente sau cauze externe nu fac parte din garan\u021bie \u0219i sunt \u00een sarcina cump\u0103r\u0103torului.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Furnizarea pieselor de schimb:<\/strong> componentele de schimb, atunci c\u00e2nd sunt furnizate direct de c\u0103tre GASPA MACCHINE, fac obiectul unei factur\u0103ri separate \u00een condi\u021biile convenite la momentul comenzii.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Transportul utilajului pentru inspec\u021bie sau repara\u021bie:<\/strong> costurile de transport ale utilajului c\u0103tre un centru de repara\u021bii care nu sunt acoperite de garan\u021bie sunt \u00een sarcina cump\u0103r\u0103torului, cu excep\u021bia unor acorduri scrise diferite.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Consultan\u021b\u0103 tehnic\u0103 specializat\u0103 extraordinar\u0103:<\/strong> eventualele consultan\u021be tehnice care necesit\u0103 interven\u021bia unui expert extern (expertize, evalu\u0103ri pentru asigur\u0103ri etc.) nu fac parte din serviciul de suport standard \u0219i sunt devizate de la caz la caz.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>F\u0103r\u0103 taxe f\u0103r\u0103 deviz:<\/strong> GASPA MACCHINE nu percepe niciodat\u0103 costuri de suport sau repara\u021bie f\u0103r\u0103 a fi furnizat cump\u0103r\u0103torului un deviz clar \u0219i detaliat \u0219i f\u0103r\u0103 a fi primit aprobarea explicit\u0103 a acestuia. Nu exist\u0103 costuri ascunse \u00een serviciul nostru post-v\u00e2nzare. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s11\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-package-return\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 11<\/small>\r\n Retururi \u0219i Ramburs\u0103ri Referitoare la Interven\u021biile de Suport\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Urm\u0103torii termeni de retur \u0219i rambursare se aplic\u0103 achizi\u021biilor efectuate la GASPA MACCHINE \u0219i se completeaz\u0103 cu prevederile <a href=\"https:\/\/gaspa-macchine.com\/resi-e-rimborsi\/\" target=\"_blank\" rel=\"noopener noreferrer\">Politicii de Retur \u0219i Rambursare<\/a> a magazinului nostru.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-refresh\"><\/i> Dreptul de retragere \u2013 14 zile<\/div>\r\n <p>Consumatorii priva\u021bi care achizi\u021bioneaz\u0103 un utilaj prin intermediul site-ului gaspa-macchine.com au dreptul de a exercita <strong>dreptul de retragere \u00een termen de 14 zile calendaristice<\/strong> de la data livr\u0103rii utilajului, conform Art. 52 din D.Lgs. 206\/2005 (Codul Consumului) \u0219i Directivei UE 2011\/83\/UE. Retragerea trebuie comunicat\u0103 \u00een form\u0103 scris\u0103 la <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> \u00eenainte de expirarea termenului. Cu excep\u021bia defectelor sau a neconformit\u0103\u021bilor, cheltuielile de returnare a utilajului sunt \u00een sarcina cump\u0103r\u0103torului. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-credit-card-refund\"><\/i> Timpi de rambursare \u2013 14 zile lucr\u0103toare<\/div>\r\n <p>Odat\u0103 primit\u0103 comunicarea de retragere \u0219i, unde este cazul, utilajul returnat \u00een condi\u021bii neschimbate fa\u021b\u0103 de livrare, GASPA MACCHINE procedeaz\u0103 la rambursarea sumei pl\u0103tite \u00een termen de <strong>14 zile lucr\u0103toare<\/strong> de la primirea utilajului sau a dovezii de returnare, \u00een func\u021bie de care eveniment survine primul. Rambursarea se efectueaz\u0103 prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 pentru achizi\u021bie, cu excep\u021bia unui acord diferit. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-tool\"><\/i> Rambursare pentru repara\u021bii \u00een garan\u021bie<\/div>\r\n <p>\u00cen cazurile \u00een care cump\u0103r\u0103torul a suportat cheltuieli pentru repara\u021bia unui defect acoperit de garan\u021bia legal\u0103 \u0219i aceast\u0103 cheltuial\u0103 a fost autorizat\u0103 \u00een prealabil de c\u0103tre GASPA MACCHINE, rambursarea cheltuielilor documentate are loc \u00een termen de <strong>14 zile lucr\u0103toare<\/strong> de la primirea documenta\u021biei complete (factura de service, dovada defectului, autorizarea scris\u0103 a GASPA MACCHINE).<\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>Tipologie retur\/rambursare<\/th>\r\n <th>Termen de ini\u021biere<\/th>\r\n <th>Timp de rambursare<\/th>\r\n <th>Metod\u0103<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><strong>Drept de retragere (consumatori)<\/strong><\/td>\r\n <td>\u00cen termen de 14 zile de la livrare<\/td>\r\n <td><strong>14 zile lucr\u0103toare<\/strong> de la returnare<\/td>\r\n <td>Aceea\u0219i metod\u0103 de plat\u0103 original\u0103<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Rambursare pentru lips\u0103 de conformitate<\/strong><\/td>\r\n <td>Pe durata garan\u021biei legale<\/td>\r\n <td><strong>14 zile lucr\u0103toare<\/strong> de la documenta\u021bia complet\u0103<\/td>\r\n <td>Transfer bancar sau metoda original\u0103<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Rambursare cheltuieli repara\u021bie autorizat\u0103<\/strong><\/td>\r\n <td>La prezentarea facturii de service<\/td>\r\n <td><strong>14 zile lucr\u0103toare<\/strong> de la primirea documenta\u021biei<\/td>\r\n <td>Transfer bancar<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-red\">\r\n <i class=\"ti ti-ban\"><\/i>\r\n <p><strong>Excluderi de la rambursare:<\/strong> nu sunt rambursabile cheltuielile de repara\u021bie efectuate f\u0103r\u0103 autorizarea prealabil\u0103 scris\u0103 a GASPA MACCHINE, daunele cauzate de utilizarea necorespunz\u0103toare sau lipsa \u00eentre\u021binerii obi\u0219nuite, cheltuielile pentru interven\u021bii executate de ateliere necalificate pentru marca utilajului \u0219i costurile de transport suportate pentru ridicarea autonom\u0103 a utilajului de la sediul nostru.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s12\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-scale\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 12<\/small>\r\n Conformitatea Normativ\u0103 pe \u021aar\u0103 de Destina\u021bie\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE opereaz\u0103 cu respectarea reglement\u0103rilor \u00een vigoare privind comer\u021bul electronic, protec\u021bia consumatorului, siguran\u021ba utilajelor \u0219i protec\u021bia datelor cu caracter personal \u00een toate \u021b\u0103rile c\u0103tre care efectueaz\u0103 expedieri. Mai jos recapitul\u0103m principalele referin\u021be normative aplicabile politicii de \u00eentre\u021binere \u0219i suport \u00een fiecare \u021bar\u0103 de destina\u021bie. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-globe\"><\/i> Reglement\u0103ri de baz\u0103 comune \u2013 Uniunea European\u0103<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Directiva Utilaje 2006\/42\/CE:<\/strong> reglementeaz\u0103 cerin\u021bele esen\u021biale de s\u0103n\u0103tate \u0219i securitate pentru utilajele introduse pe pia\u021ba UE. Utilajele noi v\u00e2ndute de GASPA MACCHINE intr\u0103 \u00een domeniul de aplicare al acestei directive. Pentru utilajele second-hand, responsabilitatea conformit\u0103\u021bii revine cump\u0103r\u0103torului pentru orice modific\u0103ri ulterioare achizi\u021biei originale. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Directiva UE 2019\/771 (transpus\u0103 \u00een Italia prin D.Lgs. 170\/2021):<\/strong> stabile\u0219te drepturile consumatorului \u00een materie de garan\u021bie legal\u0103 de conformitate pentru v\u00e2nzarea de bunuri, aplicabil\u0103 tuturor v\u00e2nz\u0103rilor B2C efectuate de GASPA MACCHINE c\u0103tre consumatori reziden\u021bi \u00een UE.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Directiva UE 2011\/83\/UE (Directiva privind Drepturile Consumatorilor):<\/strong> garanteaz\u0103 dreptul de retragere de 14 zile pentru achizi\u021biile online \u0219i impune obliga\u021bii de informare precontractual\u0103 clare \u0219i complete.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Regulamentul UE 2016\/679 (GDPR):<\/strong> reglementeaz\u0103 prelucrarea datelor cu caracter personal ale cump\u0103r\u0103torilor, inclusiv cele colectate \u00een cadrul solicit\u0103rilor de suport tehnic. Pentru informa\u021bii complete, consulta\u021bi <a href=\"https:\/\/gaspa-macchine.com\/informativa-sulla-privacy\/\" target=\"_blank\" rel=\"noopener noreferrer\">Politica noastr\u0103 de Confiden\u021bialitate<\/a>. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Reglement\u0103ri specifice pe \u021bar\u0103 \u2013 Siguran\u021ba utilajelor de lucru<\/div>\r\n <p>\u00cen plus fa\u021b\u0103 de directivele europene comune, fiecare \u021bar\u0103 de destina\u021bie prevede norme specifice pentru utilizarea sigur\u0103 a utilajelor agricole \u0219i de construc\u021bii pe teritoriul s\u0103u. Cump\u0103r\u0103torul este responsabil pentru respectarea reglement\u0103rilor locale privind siguran\u021ba la locul de munc\u0103 \u00een timpul utiliz\u0103rii utilajului achizi\u021bionat. <\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>\u021aar\u0103<\/th>\r\n <th>Reglementare principal\u0103 privind siguran\u021ba utilajelor<\/th>\r\n <th>Entitate de referin\u021b\u0103<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><strong>Italia<\/strong><\/td>\r\n <td>D.Lgs. 81\/2008 \u2013 Textul Unic privind Siguran\u021ba la Locul de Munc\u0103; D.Lgs. 17\/2010 (Directiva Utilaje)<\/td>\r\n <td>INAIL; Inspectoratul Na\u021bional al Muncii<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Austria<\/strong><\/td>\r\n <td>Arbeitsmittelverordnung (AM-VO); Maschinensicherheitsgesetz (MSG)<\/td>\r\n <td>Arbeitsinspektion; AUVA<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Finlanda<\/strong><\/td>\r\n <td>Ty\u00f6turvallisuuslaki (738\/2002); Laki er\u00e4iden teknisten laitteiden vaatimustenmukaisuudesta<\/td>\r\n <td>Ty\u00f6suojeluhallinto (AVI)<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Fran\u021ba<\/strong><\/td>\r\n <td>Code du Travail (Art. L4311-1 ss.); D\u00e9cret n\u00b0 2008-1156 (utilaje)<\/td>\r\n <td>INRS; Inspection du Travail<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Germania<\/strong><\/td>\r\n <td>Produktsicherheitsgesetz (ProdSG); Betriebssicherheitsverordnung (BetrSichV)<\/td>\r\n <td>Bundesanstalt f\u00fcr Arbeitsschutz (BAuA); DGUV<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>\u021a\u0103rile de Jos<\/strong><\/td>\r\n <td>Arbeitsomstandighedenwet (Arbowet); Warenwetbesluit machines<\/td>\r\n <td>Nederlandse Arbeidsinspectie (NLA)<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Polonia<\/strong><\/td>\r\n <td>Kodeks pracy (siguran\u021ba la locul de munc\u0103); Rozporz\u0105dzenie w sprawie minimalnych wymaga\u0144 dot. maszyn<\/td>\r\n <td>Pa\u0144stwowa Inspekcja Pracy (PIP)<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Rom\u00e2nia<\/strong><\/td>\r\n <td>Legea 319\/2006 (securitatea muncii); HG 1029\/2008 (utilaje)<\/td>\r\n <td>Inspec\u021bia Muncii<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Spania<\/strong><\/td>\r\n <td>Ley 31\/1995 de Prevenci\u00f3n de Riesgos Laborales; RD 1435\/1992 actualizat prin RD 56\/1995<\/td>\r\n <td>INSST; Inspecci\u00f3n de Trabajo y Seguridad Social<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Elve\u021bia<\/strong><\/td>\r\n <td>Produktesicherheitsgesetz (PrSG); Maschinenverordnung (MaschV)<\/td>\r\n <td>SECO; Suva<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Responsabilitatea cump\u0103r\u0103torului:<\/strong> GASPA MACCHINE furnizeaz\u0103 ma\u0219ini conforme cu cerin\u021bele esen\u021biale de siguran\u021b\u0103 stabilite de Directiva Ma\u0219ini UE. Este responsabilitatea exclusiv\u0103 a cump\u0103r\u0103torului s\u0103 se asigure c\u0103 ma\u0219ina este utilizat\u0103 \u0219i \u00eentre\u021binut\u0103 \u00een conformitate cu reglement\u0103rile locale aplicabile \u00een \u021bara de utilizare, inclusiv dispozi\u021biile privind inspec\u021biile periodice obligatorii, autoriza\u021biile operatorilor \u0219i \u00eenregistrarea echipamentelor, acolo unde sunt solicitate. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s13\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-flag\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 13<\/small>\r\n Drepturile Consumatorului \u00een \u021a\u0103rile de Expediere\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Pe l\u00e2ng\u0103 dispozi\u021biile specifice ale acestei politici de \u00eentre\u021binere \u0219i asisten\u021b\u0103, consumatorii reziden\u021bi \u00een \u021b\u0103rile c\u0103tre care GASPA MACCHINE expediaz\u0103 beneficiaz\u0103 de drepturi specifice de protec\u021bie post-v\u00e2nzare stabilite de reglement\u0103rile locale. Mai jos prezent\u0103m principalele drepturi suplimentare pe \u021bar\u0103, cu referire special\u0103 la asisten\u021ba post-v\u00e2nzare \u0219i la posibilitatea de \u00eentre\u021binere a bunurilor achizi\u021bionate. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Italia<\/div>\r\n <p>\u00cen Italia, consumatorul este protejat de <strong>D.Lgs. 206\/2005 (Codul Consumului)<\/strong>, actualizat prin D.Lgs. 170\/2021, care garanteaz\u0103 garan\u021bia legal\u0103 de conformitate de 2 ani \u0219i dreptul de retragere de 14 zile. Cump\u0103r\u0103torul are dreptul de a primi informa\u021bii complete privind modalit\u0103\u021bile de \u00eentre\u021binere \u0219i piesele de schimb disponibile. \u00cen caz de litigiu, este posibil\u0103 adresarea c\u0103tre <strong>asocia\u021biile de consumatori recunoscute<\/strong> (Codacons, Altroconsumo etc.) sau ini\u021bierea unei proceduri de conciliere paritar\u0103 la camerele de comer\u021b locale. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Austria<\/div>\r\n <p>Consumatorul austriac este protejat de <strong>Konsumentenschutzgesetz (KSchG)<\/strong> \u0219i de <strong>Verbrauchergew\u00e4hrleistungsgesetz (VGG)<\/strong>. Reglementarea austriac\u0103 prevede c\u0103 v\u00e2nz\u0103torul s\u0103 furnizeze cump\u0103r\u0103torului, la cerere, informa\u021bii privind posibilit\u0103\u021bile de asisten\u021b\u0103 tehnic\u0103 \u0219i disponibilitatea pieselor de schimb pe durata de via\u021b\u0103 util\u0103 prev\u0103zut\u0103 a bunului. Pentru litigii, este disponibil serviciul de conciliere <strong>Schlichtung f\u00fcr Verbrauchergesch\u00e4fte<\/strong> \u0219i sprijinul <strong>Arbeiterkammer<\/strong>. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Finlanda<\/div>\r\n <p>\u00cen Finlanda, <strong>Kuluttajansuojalaki<\/strong> garanteaz\u0103 consumatorului dreptul la bunuri care pot fi men\u021binute \u00een stare bun\u0103 de func\u021bionare pentru o perioad\u0103 rezonabil\u0103. <strong>Kuluttajaneuvonta<\/strong> ofer\u0103 consultan\u021b\u0103 gratuit\u0103 consumatorilor cu privire la drepturile lor post-v\u00e2nzare. <strong>Kuluttajariitalautakunta<\/strong> solu\u021bioneaz\u0103 litigiile \u00een mod gratuit pentru consumator. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Fran\u021ba<\/div>\r\n <p>\u00cen Fran\u021ba, pe l\u00e2ng\u0103 garan\u021bia legal\u0103 de conformitate (<strong>garantie l\u00e9gale de conformit\u00e9<\/strong>, Art. L217-1 \u0219i urm. din Code de la Consommation), consumatorul beneficiaz\u0103 de <strong>garantie des vices cach\u00e9s<\/strong> (Art. 1641 \u0219i urm. din Code Civil), care acoper\u0103 defectele ascunse ce fac bunul impropriu pentru utilizare sau \u00eei diminueaz\u0103 semnificativ valoarea, chiar dac\u0103 aceste defecte nu erau cunoscute v\u00e2nz\u0103torului. Reglementarea francez\u0103 prevede, de asemenea, dreptul consumatorului de a fi informat cu privire la disponibilitatea pieselor de schimb necesare pentru \u00eentre\u021binerea bunului achizi\u021bionat. Pentru litigii, este disponibil <strong>m\u00e9diateur de la consommation<\/strong>. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Germania<\/div>\r\n <p>\u00cen Germania, garan\u021bia legal\u0103 (<strong>gesetzliche Gew\u00e4hrleistung<\/strong>) este reglementat\u0103 de <strong>B\u00fcrgerliches Gesetzbuch (BGB)<\/strong>. <strong>Kaufrechtsumsetzungsgesetz<\/strong> din 2022 a consolidat drepturile consumatorului, extinz\u00e2nd prezum\u021bia de preexisten\u021b\u0103 a defectului la 12 luni. Consumatorii se pot adresa la <strong>Allgemeine Verbraucherzentrale<\/strong> sau la <strong>Universalschlichtungsstelle des Bundes<\/strong> pentru solu\u021bionarea alternativ\u0103 a litigiilor. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> \u021a\u0103rile de Jos<\/div>\r\n <p>\u00cen \u021a\u0103rile de Jos, <strong>Burgerlijk Wetboek (BW), Cartea 7<\/strong> reglementeaz\u0103 garan\u021bia legal\u0103 \u0219i drepturile post-v\u00e2nzare. Consumatorul olandez are dreptul de a primi informa\u021bii privind posibilit\u0103\u021bile de \u00eentre\u021binere \u0219i reparare a bunului achizi\u021bionat. <strong>De Geschillencommissie<\/strong> ofer\u0103 un sistem rapid \u0219i economic de solu\u021bionare alternativ\u0103 a litigiilor pentru consumatori. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Polonia<\/div>\r\n <p>\u00cen Polonia, protec\u021bia consumatorului este reglementat\u0103 de <strong>Kodeks cywilny<\/strong> \u0219i de <strong>Ustawa o prawach konsumenta<\/strong>. Consumatorul polonez se poate adresa la <strong>Urz\u0105d Ochrony Konkurencji i Konsument\u00f3w (UOKiK)<\/strong> pentru a semnala practici comerciale incorecte \u0219i la <strong>Sta\u0142y Polubowny S\u0105d Konsumencki<\/strong> pentru solu\u021bionarea alternativ\u0103 a litigiilor. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Rom\u00e2nia<\/div>\r\n <p>\u00cen Rom\u00e2nia, protec\u021bia consumatorului este reglementat\u0103 de <strong>OUG nr. 140\/2021<\/strong> \u0219i de <strong>Legea nr. 449\/2003<\/strong>. Entitatea de protec\u021bie competent\u0103 este <strong>Autoritatea Na\u021bional\u0103 pentru Protec\u021bia Consumatorilor (ANPC)<\/strong>. Consumatorul rom\u00e2n are dreptul la garan\u021bia legal\u0103 de 2 ani \u0219i la prezum\u021bia de preexisten\u021b\u0103 a defectului pentru primele 12 luni de la livrare. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Spania<\/div>\r\n <p>\u00cen Spania, <strong>Real Decreto Legislativo 1\/2007 (TRLGDCU)<\/strong>, modificat \u00een 2021, garanteaz\u0103 consumatorului o garan\u021bie legal\u0103 de <strong>3 ani<\/strong> pentru bunurile noi \u0219i 2 ani pentru bunurile second-hand, cu prezum\u021bia de preexisten\u021b\u0103 a defectului pentru primii 2 ani. Consumatorul spaniol se poate prevala de <strong>Sistema Arbitral de Consumo<\/strong> pentru solu\u021bionarea gratuit\u0103 sau la cost redus a litigiilor. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-map-pin\"><\/i> Elve\u021bia<\/div>\r\n <p>Elve\u021bia nu este membr\u0103 a UE; garan\u021bia legal\u0103 pentru vicii \u0219i defecte este reglementat\u0103 de <strong>Codul Obliga\u021biilor (CO), Art. 197\u2013210<\/strong>, cu o durat\u0103 de 2 ani de la livrare. Consumatorul elve\u021bian se poate adresa la <strong>Staatssekretariat f\u00fcr Wirtschaft (SECO)<\/strong> sau la organiza\u021bii de protec\u021bie a consumatorilor precum <strong>Konsumentenforum kf<\/strong> pentru asisten\u021b\u0103 \u0219i consultan\u021b\u0103. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-external-link\"><\/i>\r\n <p><strong>Platforma ODR European\u0103:<\/strong> consumatorii reziden\u021bi \u00een Uniunea European\u0103 au acces la platforma de solu\u021bionare alternativ\u0103 a litigiilor online a Comisiei Europene, disponibil\u0103 la adresa <strong><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener noreferrer\">ec.europa.eu\/consumers\/odr<\/a><\/strong>. Adresa noastr\u0103 de contact pentru litigiile prin ODR este <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s14\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-gavel\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 14<\/small>\r\n Solu\u021bionarea Litigiilor\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>\u00cen caz de litigiu referitor la asisten\u021ba tehnic\u0103, la \u00eentre\u021binere sau la orice alt aspect reglementat de prezenta politic\u0103, invit\u0103m mai \u00eent\u00e2i cump\u0103r\u0103torul s\u0103 ne contacteze direct pentru a g\u0103si o solu\u021bie amiabil\u0103. GASPA MACCHINE se angajeaz\u0103 s\u0103 solu\u021bioneze fiecare disput\u0103 \u00eentr-un mod rapid, echitabil \u0219i transparent, f\u0103r\u0103 necesitatea de a recurge la proceduri formale. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-message-circle\"><\/i> Primul pas: solu\u021bionare amiabil\u0103<\/div>\r\n <p>\u00cenainte de a ini\u021bia orice procedur\u0103 formal\u0103, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi la <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> descriind problema \u00een mod detaliat \u0219i ata\u0219\u00e2nd toat\u0103 documenta\u021bia relevant\u0103. Ne angaj\u0103m s\u0103 r\u0103spundem \u00een termen de <strong>5 zile lucr\u0103toare<\/strong> \u0219i s\u0103 propunem o solu\u021bie echitabil\u0103. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Al doilea pas: solu\u021bionare alternativ\u0103 (ADR\/ODR)<\/div>\r\n <p>Dac\u0103 nu este posibil\u0103 atingerea unui acord direct, consumatorii reziden\u021bi \u00een Uniunea European\u0103 se pot prevala de urm\u0103toarele proceduri:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Platforma ODR European\u0103:<\/strong> pentru litigii online, accesibil\u0103 la <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener noreferrer\">ec.europa.eu\/consumers\/odr<\/a>.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Organisme ADR na\u021bionale:<\/strong> fiecare \u021bar\u0103 membr\u0103 a UE dispune de organisme acreditate pentru solu\u021bionarea alternativ\u0103 a litigiilor consumatorilor (pentru referin\u021bele na\u021bionale, consulta\u021bi Sec\u021biunea 13).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Mediere voluntar\u0103:<\/strong> prin organisme acreditate de Ministerul Justi\u021biei italian, \u00een conformitate cu D.Lgs. 28\/2010, pentru litigiile supuse legii italiene. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building-bank\"><\/i> Instan\u021ba competent\u0103 \u0219i legea aplicabil\u0103<\/div>\r\n <p>Pentru litigiile nesolu\u021bionate pe cale alternativ\u0103, <strong>instan\u021ba competent\u0103<\/strong> este cea a sediului legal al GASPA S.R.L MACCHINE, respectiv <strong>Tribunalul din Sassari<\/strong>, cu excep\u021bia cazului \u00een care legea \u021b\u0103rii de re\u0219edin\u021b\u0103 a consumatorului prevede o competen\u021b\u0103 exclusiv\u0103 \u00een favoarea instan\u021bei consumatorului \u00eensu\u0219i. <strong>Legea aplicabil\u0103:<\/strong> contractul de v\u00e2nzare este reglementat de legea italian\u0103, r\u0103m\u00e2n\u00e2nd ferm faptul c\u0103 consumatorilor reziden\u021bi \u00een UE li se aplic\u0103 dispozi\u021biile imperative de protec\u021bie a consumatorului prev\u0103zute de legisla\u021bia propriei \u021b\u0103ri, acolo unde sunt mai favorabile dec\u00e2t legea italian\u0103.<\/p>\r\n <\/div>\r\n\r\n \r\n <div id=\"s15\" class=\"gm-contact gm-reveal\">\r\n <h3>Asisten\u021b\u0103 \u0219i \u00centre\u021binere \u2013 Contacta\u021bi-ne<\/h3>\r\n <p>Echipa noastr\u0103 este la dispozi\u021bia dumneavoastr\u0103 pentru orice \u00eentrebare referitoare la \u00eentre\u021binere, la asisten\u021ba tehnic\u0103 post-v\u00e2nzare sau pentru a ini\u021bia o solicitare de asisten\u021b\u0103. Suntem aici pentru a v\u0103 ajuta s\u0103 men\u021bine\u021bi ma\u0219ina dumneavoastr\u0103 \u00een perfect\u0103 eficien\u021b\u0103. <\/p>\r\n <div class=\"gm-contact-grid\">\r\n <a href=\"mailto:info@gaspa-macchine.com\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-mail\"><\/i>\r\n info@gaspa-macchine.com\r\n <\/a>\r\n <a href=\"tel:+393773901146\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-phone\"><\/i>\r\n +39 377 390 1146\r\n <\/a>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-clock\"><\/i>\r\n Lun\u2013S\u00e2m, 09:00\u201318:00 CET\r\n <\/span>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-map-pin\"><\/i>\r\n Z.I. Predda Niedda Str. 30, 07100 Sassari (SS) \r\n <\/span>\r\n <\/div>\r\n <a href=\"https:\/\/gaspa-macchine.com\/ro\/contactati-ne\/\" class=\"gm-btn\">\r\n <i class=\"ti ti-send\"><\/i>\r\n Contacteaz\u0103-ne Acum\r\n <\/a>\r\n <\/div>\r\n\r\n<\/div>\r\n\r\n<script>\r\n(function(){\r\n var reveals = document.querySelectorAll('.gm-reveal');\r\n if(!reveals.length) return;\r\n var io = new IntersectionObserver(function(entries){\r\n entries.forEach(function(e){\r\n if(e.isIntersecting){ e.target.classList.add('visible'); io.unobserve(e.target); }\r\n });\r\n }, { threshold: 0.07 });\r\n reveals.forEach(function(el){ io.observe(el); });\r\n})();\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politica de \u00centre\u021binere \u0219i Asisten\u021b\u0103 \u2013 GASPA MACCHINE GASPA MACCHINE \u00centre\u021binere \u0219i Asisten\u021b\u0103 Tot ce trebuie s\u0103 \u0219ti\u021bi despre asisten\u021ba tehnic\u0103, \u00eentre\u021binerea programat\u0103 \u0219i asisten\u021ba post-v\u00e2nzare pentru utilajele achizi\u021bionate de la GASPA MACCHINE. O politic\u0103 transparent\u0103, conceput\u0103 pentru a garanta continuitatea opera\u021bional\u0103 \u0219i protec\u021bia maxim\u0103 a investi\u021biei dumneavoastr\u0103. Ultima actualizare: 12 iunie 2026 Data intr\u0103rii \u00een vigoare: 12 iunie 2026 Italia \u2013 Expedieri \u00een 10 \u021b\u0103ri Cuprins Cine suntem \u0219i cui i se aplic\u0103 aceast\u0103 politic\u0103 Tipuri de utilaje \u0219i domeniu de aplicare Documenta\u021bie tehnic\u0103 \u0219i manuale \u00centre\u021binere programat\u0103 \u2013 Responsabilitatea cump\u0103r\u0103torului Asisten\u021b\u0103 tehnic\u0103 post-v\u00e2nzare GASPA MACCHINE Canale \u0219i termene de r\u0103spuns pentru asisten\u021b\u0103 Disponibilitatea pieselor de schimb Asisten\u021b\u0103 la fa\u021ba locului \u0219i service-uri autorizate Procedura de solicitare a asisten\u021bei sau service-ului Costurile asisten\u021bei tehnice Return\u0103ri \u0219i ramburs\u0103ri legate de interven\u021biile de asisten\u021b\u0103 Conformitatea normativ\u0103 pentru \u021bara de destina\u021bie Drepturile consumatorului \u00een \u021b\u0103rile de expediere Solu\u021bionarea litigiilor Contacte \u0219i asisten\u021b\u0103 direct\u0103 Sec\u021biunea 1 Cine suntem \u0219i cui i se aplic\u0103 aceast\u0103 politic\u0103 Prezenta Politic\u0103 de \u00centre\u021binere \u0219i Asisten\u021b\u0103 este emis\u0103 de GASPA S.R.L MACCHINE, care opereaz\u0103 comercial sub marca GASPA MACCHINE, cu sediul legal \u0219i opera\u021bional \u00een Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italia, cod fiscal IT 03006910909, clasificare ATECO 47.52.40. Pentru orice comunicare referitoare la asisten\u021ba sau \u00eentre\u021binerea utilajelor, ne pute\u021bi contacta la adresa info@gaspa-macchine.com sau la num\u0103rul +39 377 390 1146. Aceast\u0103 politic\u0103 se adreseaz\u0103 tuturor clien\u021bilor \u2014 at\u00e2t consumatori priva\u021bi, c\u00e2t \u0219i profesioni\u0219ti \u0219i \u00eentreprinderi \u2014 care au achizi\u021bionat un utilaj prin intermediul site-ului gaspa-macchine.com \u0219i care primesc livrarea \u00een urm\u0103toarele \u021b\u0103ri: Italia Austria Finlanda Fran\u021ba Germania \u021a\u0103rile de Jos Polonia Rom\u00e2nia Spania Elve\u021bia Dispozi\u021biile cuprinse \u00een aceast\u0103 pagin\u0103 descriu \u00een mod clar \u0219i detaliat serviciile de asisten\u021b\u0103 tehnic\u0103 \u0219i indica\u021biile de \u00eentre\u021binere pe care GASPA MACCHINE le pune la dispozi\u021bia cump\u0103r\u0103torilor s\u0103i, definind cu precizie responsabilit\u0103\u021bile v\u00e2nz\u0103torului \u0219i cele ale cump\u0103r\u0103torului. Aceast\u0103 politic\u0103 completeaz\u0103, dar nu \u00eenlocuie\u0219te, Politica de Garan\u021bie \u0219i Protec\u021bie \u0219i Condi\u021biile Generale de V\u00e2nzare. Not\u0103: \u00een cazul \u00een care legisla\u021bia \u021b\u0103rii de re\u0219edin\u021b\u0103 a cump\u0103r\u0103torului prevede drepturi de asisten\u021b\u0103 post-v\u00e2nzare mai extinse dec\u00e2t cele indicate \u00een aceast\u0103 politic\u0103, vor prevala \u00eentotdeauna dispozi\u021biile legale mai favorabile consumatorului. GASPA MACCHINE respect\u0103 integral legisla\u021bia de protec\u021bie a consumatorului din fiecare \u021bar\u0103 c\u0103tre care efectueaz\u0103 expedieri. Sec\u021biunea 2 Tipuri de Utilaje \u0219i Domeniu de Aplicare GASPA MACCHINE este un dealer specializat \u00een comercializarea de utilaje agricole \u0219i de construc\u021bii noi \u0219i second-hand. Categoriile de utilaje pentru care se aplic\u0103 prezenta Politic\u0103 de \u00centre\u021binere \u0219i Asisten\u021b\u0103 includ: Tractoare agricole (noi \u0219i second-hand) de diverse m\u0103rci \u0219i cilindree, destinate lucr\u0103rilor agricole, transportului de sarcini \u0219i activit\u0103\u021bilor \u00een c\u00e2mp deschis. Miniexcavatoare (noi \u0219i second-hand), utilizate pentru lucr\u0103ri de excavare, demolare u\u0219oar\u0103 \u0219i mi\u0219care de p\u0103m\u00e2nt \u00een spa\u021bii restr\u00e2nse. Utilaje pentru mi\u0219care de p\u0103m\u00e2nt (noi \u0219i second-hand), inclusiv \u00eenc\u0103rc\u0103toare pe ro\u021bi, excavatoare pe \u0219enile, buldoexcavatoare \u0219i utilaje similare. Cilindri compactori tandem (noi \u0219i second-hand), destina\u021bi compact\u0103rii suprafe\u021belor rutiere \u0219i pavajelor. Manipulatoare telescopice (telehandler) (noi \u0219i second-hand), utilizate pentru manipularea materialelor pe \u0219antier \u0219i \u00een domeniul agricol. Echipamente \u0219i accesorii de \u0219antier v\u00e2ndute \u00eempreun\u0103 cu utilajele principale. Utilaje noi \u0219i utilaje second-hand \u2014 distinc\u021bie fundamental\u0103 Utilajele comercializate de GASPA MACCHINE pot fi noi sau second-hand. \u00cen cazul utilajelor second-hand, starea de uzur\u0103, vechimea \u0219i istoricul opera\u021bional al utilajului influen\u021beaz\u0103 direct a\u0219tept\u0103rile rezonabile de \u00eentre\u021binere. Fiecare utilaj second-hand este v\u00e2ndut cu un anun\u021b care indic\u0103 clar anul de fabrica\u021bie, orele de func\u021bionare \u00eenregistrate, num\u0103rul de serie \u0219i condi\u021biile declarate la momentul v\u00e2nz\u0103rii. Aceste informa\u021bii constituie baza contractual\u0103 pe care se fundamenteaz\u0103 a\u0219tept\u0103rile de \u00eentre\u021binere \u0219i asisten\u021b\u0103. Utilaje second-hand \u2014 aten\u021bie: utilajele second-hand pot prezenta uzur\u0103 obi\u0219nuit\u0103, semne de utilizare intens\u0103 sau interven\u021bii de \u00eentre\u021binere anterioare. Starea utilajului este documentat\u0103 \u00een fi\u0219a produsului \u0219i \u00een procesul-verbal de inspec\u021bie pre-livrare. Cump\u0103r\u0103torul este invitat s\u0103 citeasc\u0103 cu aten\u021bie Declara\u021bia privind Echipamentele Second-hand V\u00e2ndute \u00een Starea \u00een Care se G\u0103sesc \u00eenainte de a proceda la achizi\u021bie. Sec\u021biunea 3 Documenta\u021bie Tehnic\u0103 \u0219i Manuale Fiecare utilaj v\u00e2ndut de GASPA MACCHINE este livrat cu toat\u0103 documenta\u021bia tehnic\u0103 disponibil\u0103 la momentul v\u00e2nz\u0103rii. Completitudinea documenta\u021biei depinde de tipul de utilaj (nou sau second-hand) \u0219i de anul de fabrica\u021bie. Documenta\u021bie inclus\u0103 \u00een livrare Manual de utilizare \u0219i \u00eentre\u021binere: furnizat, acolo unde este disponibil, \u00een versiunea original\u0103 a produc\u0103torului. Pentru utilajele second-hand fabricate \u00eenainte de anul 2000, disponibilitatea manualului original pe h\u00e2rtie nu este \u00eentotdeauna garantat\u0103; \u00een acest caz, GASPA MACCHINE informeaz\u0103 cump\u0103r\u0103torul \u00eenainte de \u00eencheierea contractului. Carnet de \u00eentre\u021binere \u0219i istoric al interven\u021biilor: furnizat atunci c\u00e2nd este \u00een posesia GASPA MACCHINE. Consulta\u021bi pagina noastr\u0103 dedicat\u0103 Istoricului \u0219i Documenta\u021biei de \u00centre\u021binere a Echipamentelor pentru informa\u021bii complete. Documenta\u021bie de conformitate CE: pentru utilajele care intr\u0103 sub inciden\u021ba Directivei Ma\u0219ini 2006\/42\/CE, se furnizeaz\u0103 copia declara\u021biei de conformitate CE (acolo unde este aplicabil\u0103 \u0219i disponibil\u0103 pentru utilajele second-hand). Proces-verbal de inspec\u021bie pre-livrare: document intern GASPA MACCHINE care atest\u0103 starea utilajului la momentul expedierii, inclusiv eventualele anomalii vizibile constatate \u00eenainte de livrare. Pentru detalii, consulta\u021bi pagina Testarea Echipamentelor \u0219i Inspec\u021bia Pre-livrare. Chei \u0219i dispozitive de pornire: toate cheile originale \u0219i telecomenzi disponibile sunt incluse \u00een livrare. \u00cen cazul lipsei unui duplicat, acest lucru este semnalat \u00een fi\u0219a produsului. Acces la manuale suplimentare Pentru utilajele de marc\u0103 JCB, Manitou, Komatsu, New Holland, Case IH, John Deere, Kubota \u0219i al\u021bi produc\u0103tori principali, manualele tehnice \u0219i de atelier sunt adesea disponibile pe site-ul oficial al produc\u0103torului sau prin intermediul portalurilor specializate. \u00cen cazul \u00een care cump\u0103r\u0103torul are nevoie de asisten\u021b\u0103 pentru a g\u0103si documenta\u021bia tehnic\u0103 a utilajului s\u0103u, poate contacta serviciul nostru de asisten\u021b\u0103 la info@gaspa-macchine.com \u0219i echipa noastr\u0103 va face tot posibilul s\u0103 furnizeze indica\u021bii utile, f\u0103r\u0103 a putea garanta \u00eens\u0103 disponibilitatea documenta\u021biei ter\u021bilor. Conform Art. 102 din D.Lgs. 206\/2005 (Codul Consumului italian): v\u00e2nz\u0103torul este obligat s\u0103 furnizeze cump\u0103r\u0103torului toate informa\u021biile necesare pentru o utilizare sigur\u0103 \u0219i corect\u0103 a bunului. GASPA MACCHINE respect\u0103 aceast\u0103 obliga\u021bie livr\u00e2nd, \u00eempreun\u0103 cu fiecare utilaj, toat\u0103 documenta\u021bia tehnic\u0103 pe care o de\u021bine \u0219i indic\u00e2nd clar \u00een fi\u0219a produsului eventuala absen\u021b\u0103 a documenta\u021biei originale. 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O politic\u0103 transparent\u0103, conceput\u0103 pentru a garanta continuitatea opera\u021bional\u0103 \u0219i protec\u021bia maxim\u0103 a investi\u021biei dumneavoastr\u0103. Ultima actualizare: 12 iunie 2026 Data intr\u0103rii…","_links":{"self":[{"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/pages\/32726","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/comments?post=32726"}],"version-history":[{"count":3,"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/pages\/32726\/revisions"}],"predecessor-version":[{"id":40981,"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/pages\/32726\/revisions\/40981"}],"wp:attachment":[{"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/media?parent=32726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}