Reclama\u021bii \u0219i Solu\u021bionarea Controverselor \u2013 GASPA MACCHINE<\/title>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\" \/>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin \/>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;500;600;700;800&family=Sora:wght@400;600;700;800&display=swap\" rel=\"stylesheet\" \/>\r\n<link rel=\"stylesheet\" href=\"https:\/\/cdn.jsdelivr.net\/npm\/@tabler\/icons-webfont@latest\/tabler-icons.min.css\" \/>\r\n\r\n<style>\r\n *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\r\n\r\n :root {\r\n --navy: #0b1442;\r\n --blue-deep: #0f2080;\r\n --blue-mid: #1a3ec2;\r\n --blue-bright: #2563eb;\r\n --blue-light: #3b82f6;\r\n --blue-glow: #60a5fa;\r\n --white: #ffffff;\r\n --off-white: #f0f4ff;\r\n --glass: rgba(255,255,255,0.07);\r\n --glass-border:rgba(255,255,255,0.15);\r\n --glass-hover: rgba(255,255,255,0.13);\r\n --text-muted: rgba(255,255,255,0.70);\r\n --text-dim: rgba(255,255,255,0.50);\r\n --accent: #60a5fa;\r\n --accent-gold: #fbbf24;\r\n --font-display:'Sora', sans-serif;\r\n --font-body: 'Inter', sans-serif;\r\n --radius-card: 18px;\r\n --radius-pill: 999px;\r\n --transition: 0.30s cubic-bezier(0.4, 0, 0.2, 1);\r\n }\r\n\r\n body {\r\n font-family: var(--font-body);\r\n background: linear-gradient(160deg, var(--navy) 0%, var(--blue-deep) 35%, var(--blue-mid) 70%, #1a50d8 100%);\r\n background-attachment: fixed;\r\n color: var(--white);\r\n line-height: 1.7;\r\n min-height: 100vh;\r\n -webkit-font-smoothing: antialiased;\r\n }\r\n\r\n \/* \u2500\u2500 Page wrapper \u2500\u2500 *\/\r\n .gm-warranty {\r\n max-width: 1100px;\r\n margin: 0 auto;\r\n padding: 56px 24px 80px;\r\n }\r\n\r\n \/* \u2500\u2500 Hero header \u2500\u2500 *\/\r\n .gm-hero {\r\n text-align: center;\r\n padding: 64px 32px 56px;\r\n position: relative;\r\n }\r\n .gm-hero::before {\r\n content: '';\r\n position: absolute; inset: 0;\r\n border-radius: 28px;\r\n background: radial-gradient(ellipse at 50% 0%, rgba(37,99,235,0.35) 0%, transparent 70%);\r\n pointer-events: none;\r\n }\r\n .gm-hero-badge {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: rgba(96,165,250,0.18);\r\n border: 1px solid rgba(96,165,250,0.35);\r\n border-radius: var(--radius-pill);\r\n padding: 6px 20px;\r\n font-size: 12px; font-weight: 600; letter-spacing: 0.12em;\r\n text-transform: uppercase; color: var(--blue-glow);\r\n margin-bottom: 28px;\r\n }\r\n .gm-hero h1 {\r\n font-family: var(--font-display);\r\n font-size: clamp(2rem, 5vw, 3.2rem);\r\n font-weight: 800; line-height: 1.15;\r\n color: var(--white);\r\n margin-bottom: 18px;\r\n }\r\n .gm-hero h1 span { color: var(--blue-glow); }\r\n .gm-hero-sub {\r\n font-size: 16px; color: var(--text-muted); max-width: 680px; margin: 0 auto 32px;\r\n }\r\n .gm-meta-row {\r\n display: flex; flex-wrap: wrap; gap: 12px; justify-content: center; margin-bottom: 16px;\r\n }\r\n .gm-meta-chip {\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 6px 16px;\r\n font-size: 13px; color: var(--text-muted);\r\n transition: var(--transition);\r\n }\r\n .gm-meta-chip:hover { background: var(--glass-hover); color: var(--white); }\r\n .gm-meta-chip i { color: var(--accent); }\r\n .gm-divider {\r\n width: 72px; height: 3px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 99px; margin: 32px auto 0;\r\n }\r\n\r\n \/* \u2500\u2500 Table of contents \u2500\u2500 *\/\r\n .gm-toc {\r\n background: var(--glass);\r\n border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card);\r\n padding: 32px 36px;\r\n margin-bottom: 48px;\r\n transition: var(--transition);\r\n }\r\n .gm-toc:hover { background: var(--glass-hover); }\r\n .gm-toc-title {\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700;\r\n text-transform: uppercase; letter-spacing: 0.1em;\r\n color: var(--accent); margin-bottom: 20px;\r\n display: flex; align-items: center; gap: 10px;\r\n }\r\n .gm-toc ol {\r\n display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 6px 24px;\r\n padding-left: 0; list-style: none; counter-reset: toc;\r\n }\r\n .gm-toc ol li { counter-increment: toc; }\r\n .gm-toc ol li a {\r\n display: flex; align-items: center; gap: 8px;\r\n color: var(--text-muted); text-decoration: none;\r\n font-size: 14px; padding: 4px 0;\r\n transition: var(--transition);\r\n }\r\n .gm-toc ol li a::before {\r\n content: counter(toc, decimal-leading-zero);\r\n font-size: 11px; font-weight: 700; color: var(--blue-glow);\r\n min-width: 24px;\r\n }\r\n .gm-toc ol li a:hover { color: var(--white); padding-left: 4px; }\r\n\r\n \/* \u2500\u2500 Section card \u2500\u2500 *\/\r\n .gm-section {\r\n background: var(--glass);\r\n border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card);\r\n padding: 40px 44px;\r\n margin-bottom: 28px;\r\n transition: background var(--transition), border-color var(--transition), transform var(--transition), box-shadow var(--transition);\r\n position: relative; overflow: hidden;\r\n }\r\n .gm-section::before {\r\n content: '';\r\n position: absolute; top: 0; left: 0; right: 0; height: 2px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow), transparent);\r\n opacity: 0; transition: opacity var(--transition);\r\n }\r\n .gm-section:hover {\r\n background: var(--glass-hover);\r\n border-color: rgba(96,165,250,0.30);\r\n transform: translateY(-2px);\r\n box-shadow: 0 20px 60px rgba(0,0,0,0.25);\r\n }\r\n .gm-section:hover::before { opacity: 1; }\r\n\r\n .gm-section-header {\r\n display: flex; align-items: flex-start; gap: 16px;\r\n margin-bottom: 28px;\r\n }\r\n .gm-section-icon {\r\n width: 52px; height: 52px; flex-shrink: 0;\r\n background: linear-gradient(135deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 14px; display: flex; align-items: center; justify-content: center;\r\n font-size: 24px; color: var(--white);\r\n box-shadow: 0 8px 24px rgba(37,99,235,0.40);\r\n transition: transform var(--transition), box-shadow var(--transition);\r\n }\r\n .gm-section:hover .gm-section-icon {\r\n transform: scale(1.08) rotate(-4deg);\r\n box-shadow: 0 12px 32px rgba(37,99,235,0.55);\r\n }\r\n .gm-section-title {\r\n font-family: var(--font-display);\r\n font-size: 1.25rem; font-weight: 700; color: var(--white);\r\n line-height: 1.2;\r\n }\r\n .gm-section-title small {\r\n display: block; font-size: 12px; font-weight: 500;\r\n color: var(--accent); letter-spacing: 0.08em; text-transform: uppercase; margin-bottom: 4px;\r\n }\r\n\r\n \/* \u2500\u2500 Typography \u2500\u2500 *\/\r\n .gm-section p { font-size: 15px; color: var(--text-muted); margin-bottom: 16px; }\r\n .gm-section p:last-child { margin-bottom: 0; }\r\n .gm-section strong { color: var(--white); font-weight: 600; }\r\n .gm-section a { color: var(--accent); text-decoration: none; }\r\n .gm-section a:hover { text-decoration: underline; }\r\n\r\n \/* \u2500\u2500 Sub-heading \u2500\u2500 *\/\r\n .gm-sub {\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700;\r\n color: var(--white); margin: 28px 0 12px;\r\n display: flex; align-items: center; gap: 8px;\r\n }\r\n .gm-sub i { color: var(--accent); font-size: 17px; }\r\n .gm-sub:first-of-type { margin-top: 8px; }\r\n\r\n \/* \u2500\u2500 Lists \u2500\u2500 *\/\r\n .gm-list {\r\n list-style: none; padding: 0; margin: 0 0 16px;\r\n }\r\n .gm-list li {\r\n display: flex; align-items: flex-start; gap: 10px;\r\n font-size: 15px; color: var(--text-muted);\r\n padding: 8px 0; border-bottom: 1px solid rgba(255,255,255,0.06);\r\n transition: var(--transition);\r\n }\r\n .gm-list li:last-child { border-bottom: none; }\r\n .gm-list li:hover { color: var(--white); padding-left: 4px; }\r\n .gm-list li i { color: var(--accent); font-size: 16px; margin-top: 2px; flex-shrink: 0; }\r\n .gm-list-x li i { color: #f87171; }\r\n .gm-list-warn li i { color: var(--accent-gold); }\r\n\r\n \/* \u2500\u2500 Country table \u2500\u2500 *\/\r\n .gm-table-wrap {\r\n overflow-x: auto; border-radius: 14px;\r\n border: 1px solid var(--glass-border);\r\n margin: 20px 0;\r\n }\r\n .gm-table {\r\n width: 100%; border-collapse: collapse;\r\n font-size: 14px;\r\n }\r\n .gm-table thead tr {\r\n background: linear-gradient(90deg, rgba(37,99,235,0.50), rgba(96,165,250,0.25));\r\n }\r\n .gm-table th {\r\n padding: 14px 18px; text-align: left;\r\n font-family: var(--font-display); font-size: 12px;\r\n font-weight: 700; letter-spacing: 0.08em;\r\n text-transform: uppercase; color: var(--blue-glow);\r\n white-space: nowrap;\r\n }\r\n .gm-table td {\r\n padding: 13px 18px; color: var(--text-muted);\r\n border-top: 1px solid rgba(255,255,255,0.06);\r\n vertical-align: top;\r\n transition: var(--transition);\r\n }\r\n .gm-table tr:hover td { background: rgba(255,255,255,0.05); color: var(--white); }\r\n .gm-table td strong { color: var(--white); }\r\n .gm-table td .flag { font-size: 18px; margin-right: 6px; }\r\n .gm-table td a { color: var(--accent); text-decoration: none; }\r\n .gm-table td a:hover { text-decoration: underline; }\r\n\r\n \/* \u2500\u2500 Info box \u2500\u2500 *\/\r\n .gm-box {\r\n border-radius: 14px; padding: 20px 24px; margin: 20px 0;\r\n display: flex; align-items: flex-start; gap: 14px;\r\n font-size: 14px;\r\n transition: var(--transition);\r\n }\r\n .gm-box:hover { transform: translateX(4px); }\r\n .gm-box-blue {\r\n background: rgba(37,99,235,0.18);\r\n border: 1px solid rgba(96,165,250,0.30);\r\n }\r\n .gm-box-gold {\r\n background: rgba(251,191,36,0.12);\r\n border: 1px solid rgba(251,191,36,0.30);\r\n }\r\n .gm-box-red {\r\n background: rgba(248,113,113,0.10);\r\n border: 1px solid rgba(248,113,113,0.25);\r\n }\r\n .gm-box-green {\r\n background: rgba(52,211,153,0.10);\r\n border: 1px solid rgba(52,211,153,0.25);\r\n }\r\n .gm-box i { font-size: 22px; flex-shrink: 0; margin-top: 1px; }\r\n .gm-box-blue i { color: var(--blue-glow); }\r\n .gm-box-gold i { color: var(--accent-gold); }\r\n .gm-box-red i { color: #f87171; }\r\n .gm-box-green i{ color: #34d399; }\r\n .gm-box p { margin: 0; color: var(--text-muted); line-height: 1.6; }\r\n .gm-box p strong { color: var(--white); }\r\n .gm-box a { color: var(--accent); }\r\n\r\n \/* \u2500\u2500 Timeline \u2500\u2500 *\/\r\n .gm-timeline { padding: 0; list-style: none; margin: 12px 0; }\r\n .gm-timeline li {\r\n display: flex; gap: 18px;\r\n padding-bottom: 24px;\r\n position: relative;\r\n transition: var(--transition);\r\n }\r\n .gm-timeline li:hover { padding-left: 6px; }\r\n .gm-timeline li::before {\r\n content: '';\r\n position: absolute; left: 19px; top: 40px; bottom: 0;\r\n width: 1px; background: var(--glass-border);\r\n }\r\n .gm-timeline li:last-child::before { display: none; }\r\n .gm-timeline-dot {\r\n width: 40px; height: 40px; flex-shrink: 0;\r\n background: rgba(37,99,235,0.30); border: 1px solid var(--blue-bright);\r\n border-radius: 50%; display: flex; align-items: center; justify-content: center;\r\n font-size: 16px; color: var(--accent);\r\n transition: var(--transition);\r\n }\r\n .gm-timeline li:hover .gm-timeline-dot {\r\n background: var(--blue-bright); color: var(--white);\r\n }\r\n .gm-timeline-body { padding-top: 8px; }\r\n .gm-timeline-body strong { display: block; font-size: 15px; color: var(--white); margin-bottom: 4px; }\r\n .gm-timeline-body span { font-size: 14px; color: var(--text-muted); }\r\n .gm-timeline-body span a { color: var(--accent); }\r\n\r\n \/* \u2500\u2500 Stat row \u2500\u2500 *\/\r\n .gm-stat-row {\r\n display: grid; grid-template-columns: repeat(auto-fit, minmax(180px,1fr));\r\n gap: 16px; margin: 24px 0;\r\n }\r\n .gm-stat-card {\r\n background: rgba(37,99,235,0.15);\r\n border: 1px solid rgba(96,165,250,0.22);\r\n border-radius: 14px; padding: 22px 18px; text-align: center;\r\n transition: var(--transition);\r\n }\r\n .gm-stat-card:hover {\r\n background: rgba(37,99,235,0.28);\r\n border-color: rgba(96,165,250,0.45);\r\n transform: translateY(-3px);\r\n box-shadow: 0 12px 32px rgba(0,0,0,0.20);\r\n }\r\n .gm-stat-card .stat-num {\r\n font-family: var(--font-display); font-size: 2rem; font-weight: 800;\r\n color: var(--blue-glow); line-height: 1;\r\n }\r\n .gm-stat-card .stat-label {\r\n font-size: 13px; color: var(--text-muted); margin-top: 6px;\r\n }\r\n .gm-stat-card i { font-size: 26px; color: var(--accent); margin-bottom: 8px; display: block; }\r\n\r\n \/* \u2500\u2500 Contact strip \u2500\u2500 *\/\r\n .gm-contact {\r\n background: linear-gradient(135deg, rgba(37,99,235,0.35), rgba(15,32,128,0.50));\r\n border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-card);\r\n padding: 44px; text-align: center;\r\n margin-top: 40px;\r\n transition: var(--transition);\r\n }\r\n .gm-contact:hover { border-color: rgba(96,165,250,0.55); box-shadow: 0 24px 64px rgba(0,0,0,0.30); }\r\n .gm-contact h3 {\r\n font-family: var(--font-display);\r\n font-size: 1.5rem; font-weight: 800;\r\n color: var(--white); margin-bottom: 10px;\r\n }\r\n .gm-contact p { font-size: 15px; color: var(--text-muted); margin-bottom: 28px; }\r\n .gm-contact-grid {\r\n display: flex; flex-wrap: wrap; gap: 14px; justify-content: center; margin-bottom: 28px;\r\n }\r\n .gm-contact-item {\r\n display: flex; align-items: center; gap: 10px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 10px 22px;\r\n font-size: 14px; color: var(--white); text-decoration: none;\r\n transition: var(--transition);\r\n }\r\n .gm-contact-item:hover { background: rgba(37,99,235,0.40); border-color: var(--blue-glow); transform: translateY(-2px); }\r\n .gm-contact-item i { color: var(--accent); font-size: 18px; }\r\n .gm-btn {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: var(--white); color: var(--navy);\r\n border-radius: var(--radius-pill); padding: 14px 36px;\r\n font-family: var(--font-display); font-size: 15px; font-weight: 700;\r\n letter-spacing: 0.04em; text-decoration: none;\r\n transition: var(--transition);\r\n box-shadow: 0 8px 24px rgba(0,0,0,0.25);\r\n }\r\n .gm-btn:hover { background: var(--off-white); transform: translateY(-3px); box-shadow: 0 16px 40px rgba(0,0,0,0.30); }\r\n .gm-btn i { font-size: 18px; }\r\n\r\n \/* \u2500\u2500 Badge pills \u2500\u2500 *\/\r\n .gm-pill-row { display: flex; flex-wrap: wrap; gap: 8px; margin: 14px 0; }\r\n .gm-pill {\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: rgba(37,99,235,0.22); border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-pill); padding: 5px 14px;\r\n font-size: 13px; color: var(--blue-glow); font-weight: 500;\r\n transition: var(--transition);\r\n }\r\n .gm-pill:hover { background: rgba(37,99,235,0.38); color: var(--white); }\r\n\r\n \/* \u2500\u2500 Responsive \u2500\u2500 *\/\r\n @media (max-width: 720px) {\r\n .gm-section { padding: 28px 22px; }\r\n .gm-hero { padding: 40px 16px 36px; }\r\n .gm-contact { padding: 32px 22px; }\r\n .gm-toc { padding: 24px 20px; }\r\n .gm-stat-row { grid-template-columns: repeat(2, 1fr); }\r\n }\r\n @media (max-width: 480px) {\r\n .gm-stat-row { grid-template-columns: 1fr 1fr; }\r\n }\r\n\r\n \/* \u2500\u2500 Scroll reveal \u2500\u2500 *\/\r\n .gm-reveal { opacity: 0; transform: translateY(24px); transition: opacity 0.55s ease, transform 0.55s ease; }\r\n .gm-reveal.visible { opacity: 1; transform: translateY(0); }\r\n<\/style>\r\n\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"gm-warranty\">\r\n\r\n \r\n <div class=\"gm-hero gm-reveal\">\r\n <div class=\"gm-hero-badge\">\r\n <i class=\"ti ti-message-report\"><\/i>\r\n GASPA MACCHINE\r\n <\/div>\r\n <h1>Reclama\u021bii \u0219i <span>Solu\u021bionarea Controverselor<\/span><\/h1>\r\n <p class=\"gm-hero-sub\">\r\n Satisfac\u021bia dumneavoastr\u0103 este prioritatea noastr\u0103 absolut\u0103. Aceast\u0103 pagin\u0103 ilustreaz\u0103 \u00een mod clar \u0219i transparent procedurile pentru a prezenta o reclama\u021bie, drepturile dumneavoastr\u0103 legale, modalit\u0103\u021bile de solu\u021bionare amiabil\u0103 \u0219i c\u0103ile de recurs disponibile \u00een toate \u021b\u0103rile c\u0103tre care expediem. \r\n <\/p>\r\n <div class=\"gm-meta-row\">\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar\"><\/i> Ultima actualizare: 12 iunie 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar-check\"><\/i> Data intr\u0103rii \u00een vigoare: 12 iunie 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-map-pin\"><\/i> Italia \u2013 Expedieri \u00een 10 \u021b\u0103ri europene<\/span>\r\n <\/div>\r\n <div class=\"gm-divider\"><\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"gm-toc gm-reveal\">\r\n <div class=\"gm-toc-title\"><i class=\"ti ti-list\"><\/i> Cuprins<\/div>\r\n <ol>\r\n <li><a href=\"#s1\">Cine suntem \u0219i domeniul de aplicare<\/a><\/li>\r\n <li><a href=\"#s2\">Cum se prezint\u0103 o reclama\u021bie \u2013 Procedura oficial\u0103<\/a><\/li>\r\n <li><a href=\"#s3\">Angajamente privind timpii de r\u0103spuns<\/a><\/li>\r\n <li><a href=\"#s4\">Solu\u021bionare amiabil\u0103<\/a><\/li>\r\n <li><a href=\"#s5\">Remedii disponibile \u00een caz de controvers\u0103<\/a><\/li>\r\n <li><a href=\"#s6\">Dreptul de retragere \u0219i rambursare<\/a><\/li>\r\n <li><a href=\"#s7\">Platforma ODR European\u0103<\/a><\/li>\r\n <li><a href=\"#s8\">Solu\u021bionarea alternativ\u0103 a controverselor (ADR)<\/a><\/li>\r\n <li><a href=\"#s9\">Organisme ADR \u0219i autorit\u0103\u021bi de protec\u021bie pe \u021b\u0103ri<\/a><\/li>\r\n <li><a href=\"#s10\">Mediere civil\u0103 \u0219i comercial\u0103 \u00een Italia<\/a><\/li>\r\n <li><a href=\"#s11\">Instan\u021ba competent\u0103 \u0219i legea aplicabil\u0103<\/a><\/li>\r\n <li><a href=\"#s12\">Controverse B2B \u2013 Profesioni\u0219ti \u0219i \u00centreprinderi<\/a><\/li>\r\n <li><a href=\"#s13\">Normativa de referin\u021b\u0103<\/a><\/li>\r\n <li><a href=\"#s14\">Angajamentele noastre fa\u021b\u0103 de clien\u021bi<\/a><\/li>\r\n <li><a href=\"#s15\">Contact \u0219i asisten\u021b\u0103<\/a><\/li>\r\n <\/ol>\r\n <\/div>\r\n\r\n \r\n <div id=\"s1\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-building-store\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 1<\/small>\r\n Cine Suntem \u0219i Domeniul de Aplicare\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Prezenta Politic\u0103 de Reclama\u021bii \u0219i Solu\u021bionare a Controverselor este emis\u0103 de <strong>GASPA S.R.L MACCHINE<\/strong>, care opereaz\u0103 comercial sub numele <strong>GASPA MACCHINE<\/strong>, cu sediul legal \u0219i operativ \u00een <strong>Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italia<\/strong>, cod TVA <strong>IT 03006910909<\/strong>, cod ATECO 47.52.40.<\/p>\r\n\r\n <p>GASPA MACCHINE este un concesionar specializat \u00een v\u00e2nzarea, online \u0219i la distan\u021b\u0103, de <strong>utilaje agricole \u0219i de construc\u021bii noi \u0219i rulate<\/strong>. Catalogul nostru cuprinde: tractoare agricole, miniexcavatoare, utilaje pentru terasamente, cilindri compactori tandem, \u00eenc\u0103rc\u0103toare telescopice (telehandler), lope\u021bi mecanice \u0219i alte echipamente de \u0219antier marca JCB \u0219i de la al\u021bi produc\u0103tori de prim\u0103 importan\u021b\u0103. Toate achizi\u021biile sunt efectuate prin intermediul site-ului de e-commerce oficial <strong><a href=\"https:\/\/gaspa-macchine.com\/ro\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com<\/a><\/strong>, gestionat prin platforma WooCommerce pe WordPress. <\/p>\r\n\r\n <p>Prezenta politic\u0103 se aplic\u0103 tuturor achizi\u021biilor efectuate prin intermediul site-ului nostru web \u0219i reglementeaz\u0103 drepturile clien\u021bilor \u00een caz de reclama\u021bie, contesta\u021bie sau controvers\u0103 referitoare la o comand\u0103, la o livrare, la starea unui utilaj, la o rambursare sau la orice alt aspect al rela\u021biei comerciale cu GASPA MACCHINE. Oper\u0103m cu livr\u0103ri \u00een 10 \u021b\u0103ri europene: <\/p>\r\n\r\n <div class=\"gm-pill-row\">\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Italia<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Austria<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Finlanda<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Fran\u021ba<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Germania<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> \u021a\u0103rile de Jos<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Polonia<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Rom\u00e2nia<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Spania<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Elve\u021bia<\/span>\r\n <\/div>\r\n\r\n <p>Prezenta politic\u0103 este conform\u0103 cu <strong>D.Lgs. nr. 206\/2005 (Codul Consumului)<\/strong>, cu <strong>D.Lgs. nr. 130\/2015<\/strong> (transpunerea Directivei UE 2013\/11 privind ADR pentru consumatori), cu <strong>Regulamentul UE nr. 524\/2013<\/strong> privind solu\u021bionarea controverselor online (ODR), precum \u0219i cu normativele de protec\u021bie a consumatorului \u00een vigoare \u00een fiecare \u021bar\u0103 de destina\u021bie. Dispozi\u021biile mai favorabile pentru consumator prev\u0103zute de legea \u021b\u0103rii de re\u0219edin\u021b\u0103 a cump\u0103r\u0103torului se aplic\u0103 \u00eentotdeauna cu prioritate fa\u021b\u0103 de prezentele condi\u021bii generale. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Not\u0103 important\u0103:<\/strong> aceast\u0103 politic\u0103 se aplic\u0103 at\u00e2t <strong>consumatorilor priva\u021bi<\/strong> (persoane fizice care achizi\u021bioneaz\u0103 \u00een afara oric\u0103rei activit\u0103\u021bi comerciale, artizanale sau profesionale), c\u00e2t \u0219i <strong>profesioni\u0219tilor \u0219i \u00eentreprinderilor<\/strong>. Anumite drepturi, \u00een special cele legate de retragere \u0219i ADR, sunt rezervate consumatorilor priva\u021bi conform normativei europene \u0219i italiene \u00een vigoare. Sec\u021biunile relevante specific\u0103 \u00een mod clar c\u00e2nd se aplic\u0103 doar uneia dintre cele dou\u0103 categorii. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s2\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-file-report\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 2<\/small>\r\n Cum se Prezint\u0103 o Reclama\u021bie \u2013 Procedura Oficial\u0103\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE a definit o procedur\u0103 intern\u0103 clar\u0103 \u0219i accesibil\u0103 pentru gestionarea oric\u0103rei reclama\u021bii. V\u0103 invit\u0103m s\u0103 urma\u021bi pa\u0219ii descri\u0219i mai jos pentru a garanta c\u0103 reclama\u021bia dumneavoastr\u0103 este \u00eenregistrat\u0103, examinat\u0103 \u0219i solu\u021bionat\u0103 \u00een cel mai scurt timp posibil. Nu este necesar niciun formular pretip\u0103rit: este suficient\u0103 o comunicare scris\u0103 prin e-mail sau un apel telefonic pentru a ini\u021bia procesul. <\/p>\r\n\r\n <ol class=\"gm-timeline\">\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-mail\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Pasul 1 \u2013 Contacta\u021bi serviciul clien\u021bi al GASPA MACCHINE<\/strong>\r\n <span>Trimite\u021bi o comunicare scris\u0103 la adresa <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> sau telefona\u021bi-ne la <a href=\"tel:+393773901146\">+39 377 390 1146<\/a> (luni\u2013s\u00e2mb\u0103t\u0103, orele 09:00\u201318:00, fus orar CET). Pentru o tratare mai rapid\u0103 a reclama\u021biei, v\u0103 sf\u0103tuim s\u0103 utiliza\u021bi comunicarea scris\u0103 prin e-mail, astfel \u00eenc\u00e2t s\u0103 v\u0103 r\u0103m\u00e2n\u0103 o urm\u0103 a \u00eentregii coresponden\u021be.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-clipboard-list\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Pasul 2 \u2013 Indica\u021bi detaliile reclama\u021biei dumneavoastr\u0103<\/strong>\r\n <span>\u00cen comunicare este necesar s\u0103 include\u021bi: <strong>(a)<\/strong> num\u0103rul comenzii sau referin\u021ba achizi\u021biei; <strong>(b)<\/strong> denumirea \u0219i modelul utilajului achizi\u021bionat; <strong>(c)<\/strong> o descriere precis\u0103 \u0219i detaliat\u0103 a problemei \u00eent\u00e2mpinate; <strong>(d)<\/strong> data la care s-a produs problema sau la care a\u021bi descoperit-o; <strong>(e)<\/strong> tipul de solu\u021bie pe care o solicita\u021bi (rambursare, reparare, \u00eenlocuire, reducerea pre\u021bului sau altele). Cu c\u00e2t informa\u021biile furnizate sunt mai complete, cu at\u00e2t mai rapid va fi r\u0103spunsul nostru.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-camera\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Pasul 3 \u2013 Anexa\u021bi documenta\u021bia de suport<\/strong>\r\n <span>Pentru a facilita verificarea reclama\u021biei, v\u0103 rug\u0103m s\u0103 anexa\u021bi, acolo unde sunt disponibile: fotografii sau videoclipuri care s\u0103 documenteze defectul sau dauna; copia facturii de achizi\u021bie sau a confirm\u0103rii comenzii; documentul de transport semnat la momentul livr\u0103rii; eventuale comunic\u0103ri anterioare cu serviciul nostru clien\u021bi cu privire la aceea\u0219i problem\u0103. \u00cen cazul daunelor la livrare, este fundamental ca defectul s\u0103 fi fost notat pe documentul de transport la momentul recep\u021biei, \u00eenainte de a semna transportatorului.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-search\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Pasul 4 \u2013 Primi\u021bi num\u0103rul de referin\u021b\u0103 al reclama\u021biei<\/strong>\r\n <span>\u00cen termen de <strong>2 zile lucr\u0103toare<\/strong> de la primirea comunic\u0103rii dumneavoastr\u0103, v\u0103 vom trimite o confirmare scris\u0103 con\u021bin\u00e2nd num\u0103rul de referin\u021b\u0103 intern al reclama\u021biei (tichet de asisten\u021b\u0103), numele responsabilului care va gestiona dosarul \u0219i timpii indicativi prev\u0103zu\u021bi pentru solu\u021bionare. P\u0103stra\u021bi acest num\u0103r de referin\u021b\u0103 pentru eventuale comunic\u0103ri ulterioare.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-eye\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Pasul 5 \u2013 Instruirea \u0219i evaluarea reclama\u021biei<\/strong>\r\n <span>Echipa noastr\u0103 tehnic\u0103 \u0219i comercial\u0103 va examina documenta\u021bia furnizat\u0103 \u00een termen de <strong>5 zile lucr\u0103toare<\/strong> de la primirea complet\u0103 a dosarului. \u00cen aceast\u0103 faz\u0103 v-am putea contacta pentru a solicita informa\u021bii suplimentare, documenta\u021bie fotografic\u0103 suplimentar\u0103 sau pentru a conveni o inspec\u021bie la distan\u021b\u0103 prin apel video cu tehnicianul nostru specializat, \u00een cazul \u00een care problema ar necesita acest lucru.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-check\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Pasul 6 \u2013 Comunicarea solu\u021biei propuse<\/strong>\r\n <span>La finalul instruirii, v\u0103 vom comunica \u00een scris rezultatul evalu\u0103rii \u0219i solu\u021bia propus\u0103 (reparare, \u00eenlocuire, reducerea pre\u021bului, rambursare sau alt\u0103 m\u0103sur\u0103). \u00cen caz de admitere par\u021bial\u0103 sau de respingere a reclama\u021biei, v\u0103 vom furniza o motivare detaliat\u0103 \u0219i clar\u0103. Ve\u021bi avea apoi posibilitatea de a accepta solu\u021bia propus\u0103 sau de a proceda cu c\u0103ile de recurs alternative descrise \u00een sec\u021biunile urm\u0103toare ale prezentei politici.<\/span>\r\n <\/div>\r\n <\/li>\r\n <\/ol>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Aten\u021bie \u2013 Daune la livrare:<\/strong> dac\u0103 utilajul prezint\u0103 daune vizibile la momentul livr\u0103rii, este indispensabil s\u0103 nota\u021bi contesta\u021bia <strong>pe documentul de transport \u00eenainte de a semna<\/strong> \u0219i s\u0103 fotografia\u021bi daunele imediat. Ulterior, contacta\u021bi GASPA MACCHINE \u00een termen de <strong>3 zile lucr\u0103toare<\/strong> de la livrare. Neraportarea la timp a daunelor de transport ar putea compromite posibilitatea de a v\u0103 \u00eendrepta \u00eempotriva transportatorului. <\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-lock\"><\/i>\r\n <p><strong>Confiden\u021bialitatea comunic\u0103rilor:<\/strong> toate informa\u021biile \u0219i documentele furnizate \u00een cadrul procedurii de reclama\u021bie sunt tratate cu respectarea deplin\u0103 a <strong>Regulamentului UE 2016\/679 (GDPR)<\/strong> \u0219i a <strong>inform\u0103rii privind confiden\u021bialitatea<\/strong> disponibil\u0103 la link-ul <a href=\"https:\/\/gaspa-macchine.com\/informativa-sulla-privacy\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com\/informativa-sulla-privacy\/<\/a>. Informa\u021biile dumneavoastr\u0103 personale nu vor fi partajate cu ter\u021bi, cu excep\u021bia cazurilor strict necesare pentru solu\u021bionarea reclama\u021biei (de exemplu, transportatorul sau produc\u0103torul). <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s3\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-clock\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 3<\/small>\r\n Angajamente privind Timpii de R\u0103spuns\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE se angajeaz\u0103 formal s\u0103 respecte urm\u0103torii timpi de r\u0103spuns pentru toate reclama\u021biile primite prin canalele oficiale. Aceste angajamente se aplic\u0103 \u00een timpul zilelor lucr\u0103toare (luni\u2013s\u00e2mb\u0103t\u0103, excluz\u00e2nd zilele festive italiene) \u0219i decurg din momentul primirii comunic\u0103rii complete a reclama\u021biei. <\/p>\r\n\r\n <div class=\"gm-stat-row\">\r\n <div class=\"gm-stat-card\">\r\n <i class=\"ti ti-send\"><\/i>\r\n <div class=\"stat-num\">2<\/div>\r\n <div class=\"stat-label\">Zile lucr\u0103toare pentru confirmarea primirii reclama\u021biei<\/div>\r\n <\/div>\r\n <div class=\"gm-stat-card\">\r\n <i class=\"ti ti-search\"><\/i>\r\n <div class=\"stat-num\">5<\/div>\r\n <div class=\"stat-label\">Zile lucr\u0103toare pentru evaluarea \u0219i r\u0103spunsul la instruire<\/div>\r\n <\/div>\r\n <div class=\"gm-stat-card\">\r\n <i class=\"ti ti-check\"><\/i>\r\n <div class=\"stat-num\">15<\/div>\r\n <div class=\"stat-label\">Zile lucr\u0103toare maxime pentru propunerea solu\u021biei definitive<\/div>\r\n <\/div>\r\n <div class=\"gm-stat-card\">\r\n <i class=\"ti ti-currency-euro\"><\/i>\r\n <div class=\"stat-num\">14<\/div>\r\n <div class=\"stat-label\">Zile calendaristice pentru creditarea ramburs\u0103rii aprobate<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>\u00cen cazul \u00een care complexitatea reclama\u021biei ar necesita timpi de evaluare superiori celor indica\u021bi (de exemplu, pentru reclama\u021bii care necesit\u0103 expertize tehnice externe sau implicarea produc\u0103torului original), v\u0103 vom informa prompt despre actualizarea timpilor prev\u0103zu\u021bi, cu motivare scris\u0103. \u00cen niciun caz timpii totali de r\u0103spuns de la data reclama\u021biei p\u00e2n\u0103 la propunerea solu\u021biei nu vor dep\u0103\u0219i <strong>30 de zile calendaristice<\/strong>, \u00een conformitate cu termenul maxim prev\u0103zut de art. 141-ter din D.Lgs. 206\/2005 (Codul Consumului). <\/p>\r\n\r\n <div class=\"gm-box gm-box-green\">\r\n <i class=\"ti ti-circle-check\"><\/i>\r\n <p><strong>Standardul nostru de calitate:<\/strong> GASPA MACCHINE se angajeaz\u0103 s\u0103 gestioneze fiecare reclama\u021bie cu maxim profesionalism \u0219i transparen\u021b\u0103. Fiecare dosar prime\u0219te un num\u0103r de referin\u021b\u0103 unic \u0219i este urm\u0103rit de un singur referent comercial dedicat, astfel \u00eenc\u00e2t s\u0103 nu trebuiasc\u0103 niciodat\u0103 s\u0103 repeta\u021bi acelea\u0219i informa\u021bii unor interlocutori diferi\u021bi. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s4\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-handshake\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 4<\/small>\r\n Solu\u021bionare Amiabil\u0103\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>\u00cenainte de a recurge la orice procedur\u0103 formal\u0103 de solu\u021bionare a controverselor (mediere, arbitraj, ADR, ODR sau recurs judiciar), v\u0103 invit\u0103m \u00eentotdeauna s\u0103 ne contacta\u021bi direct pentru a explora o solu\u021bie amiabil\u0103 \u0219i binevoitoare. GASPA MACCHINE consider\u0103 solu\u021bionarea direct\u0103 calea preferen\u021bial\u0103, \u00een interesul reciproc al ambelor p\u0103r\u021bi. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-message-circle\"><\/i> De ce s\u0103 alege\u021bi mai \u00eent\u00e2i calea amiabil\u0103<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Este solu\u021bia <strong>cea mai rapid\u0103<\/strong>: majoritatea reclama\u021biilor sunt solu\u021bionate direct \u00een c\u00e2teva zile lucr\u0103toare, f\u0103r\u0103 a a\u0219tepta timpii procedurilor formale.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Este solu\u021bia <strong>cea mai flexibil\u0103<\/strong>: putem propune remedii personalizate pe care procedurile formale nu le permit \u00eentotdeauna, cum ar fi reduceri viitoare, \u00eenlocuiri de componente, asisten\u021b\u0103 tehnic\u0103 prioritar\u0103 sau alte facilit\u0103\u021bi.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Este solu\u021bia <strong>cea mai economic\u0103<\/strong>: nu implic\u0103 costuri suplimentare nici cheltuieli legale pentru niciuna dintre p\u0103r\u021bi.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Nu prejudiciaz\u0103 drepturile dumneavoastr\u0103<\/strong>: faptul de a \u00eencerca o solu\u021bionare amiabil\u0103 nu v\u0103 face s\u0103 pierde\u021bi dreptul de a recurge ulterior la procedurile formale de ADR\/ODR sau la instan\u021b\u0103, \u00een cazul \u00een care solu\u021bionarea binevoitoare nu are succes.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-target\"><\/i> Cum se ini\u021biaz\u0103 negocierea direct\u0103<\/div>\r\n <p>Pentru a ini\u021bia o solu\u021bionare amiabil\u0103, este suficient s\u0103 ne contacta\u021bi prin unul dintre urm\u0103toarele canale, descriind clar problema \u0219i indic\u00e2nd num\u0103rul dumneavoastr\u0103 de comand\u0103 \u0219i solu\u021bia dorit\u0103:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-mail\"><\/i> <strong>E-mail:<\/strong> <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> \u2014 canalul preferat pentru a avea o urm\u0103 scris\u0103 a \u00eentregii comunic\u0103ri.<\/li>\r\n <li><i class=\"ti ti-phone\"><\/i> <strong>Telefon:<\/strong> <a href=\"tel:+393773901146\">+39 377 390 1146<\/a> \u2014 disponibil luni\u2013s\u00e2mb\u0103t\u0103, orele 09:00\u201318:00 CET.<\/li>\r\n <li><i class=\"ti ti-map-pin\"><\/i> <strong>Po\u0219t\u0103 recomandat\u0103:<\/strong> Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italia \u2014 pentru comunic\u0103ri formale care necesit\u0103 documenta\u021bie pe suport de h\u00e2rtie.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-calendar-time\"><\/i> Ce se \u00eent\u00e2mpl\u0103 dac\u0103 nu se ajunge la un acord<\/div>\r\n <p>Dac\u0103 \u00een termen de <strong>30 de zile calendaristice<\/strong> de la ini\u021bierea tentativei de solu\u021bionare amiabil\u0103 nu a fost posibil s\u0103 se ajung\u0103 la un acord satisf\u0103c\u0103tor pentru ambele p\u0103r\u021bi, clientul are dreptul deplin de a proceda cu procedurile de solu\u021bionare alternativ\u0103 a controverselor (ADR) sau cu platforma ODR European\u0103 descrise \u00een sec\u021biunile urm\u0103toare. Consumatorii reziden\u021bi \u00een Uniunea European\u0103 se pot adresa \u00een orice moment organismelor ADR din \u021bara lor f\u0103r\u0103 ca acest lucru s\u0103 constituie o limitare a dreptului de a sesiza instan\u021ba ordinar\u0103. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Conform art. 141-bis din D.Lgs. 206\/2005 (Codul Consumului):<\/strong> GASPA MACCHINE are obliga\u021bia de a informa consumatorii despre existen\u021ba organismelor ADR \u0219i a platformei ODR \u00eenainte ca orice controvers\u0103 s\u0103 fie deferit\u0103 acestor organisme. Aceast\u0103 politic\u0103 \u00eendepline\u0219te aceast\u0103 obliga\u021bie informativ\u0103 \u00een mod preventiv \u0219i transparent. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s5\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-shield-check\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 5<\/small>\r\n Remedii Disponibile \u00een Caz de Controvers\u0103\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>\u00cen caz de reclama\u021bie referitoare la un utilaj achizi\u021bionat de la GASPA MACCHINE, cump\u0103r\u0103torul are dreptul la remediile prev\u0103zute de legea aplicabil\u0103. Remediile sunt enumerate \u00een ordinea de prioritate stabilit\u0103 de <strong>Directiva UE 2019\/771<\/strong>, transpus\u0103 \u00een Italia prin <strong>D.Lgs. 170\/2021<\/strong>. GASPA MACCHINE se angajeaz\u0103 s\u0103 respecte integral aceast\u0103 ierarhie. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-tools\"><\/i> 1. Repararea defectului (remediu primar)<\/div>\r\n <p>Primul remediu prev\u0103zut de lege este <strong>repararea gratuit\u0103<\/strong> a utilajului sau a componentei defecte, care urmeaz\u0103 s\u0103 fie efectuat\u0103 \u00eentr-un termen rezonabil f\u0103r\u0103 a cauza inconveniente semnificative cump\u0103r\u0103torului. Repararea nu implic\u0103 niciun cost pentru client \u00een ceea ce prive\u0219te piesele \u00eenlocuite, manopera \u0219i transportul dus-\u00eentors al utilajului, dac\u0103 acesta este necesar. Perioada de timp \u00een care utilajul este imobilizat pentru reparare \u00een garan\u021bie <strong>nu este luat\u0103 \u00een calcul<\/strong> \u00een scopul calcul\u0103rii duratei reziduale a garan\u021biei legale. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-replace\"><\/i> 2. \u00cenlocuirea utilajului (remediu secundar)<\/div>\r\n <p>Dac\u0103 repararea nu este posibil\u0103, este excesiv de oneroas\u0103 \u00een raport cu \u00eenlocuirea sau nu este finalizat\u0103 \u00eentr-un termen rezonabil, cump\u0103r\u0103torul poate solicita <strong>\u00eenlocuirea cu un utilaj echivalent<\/strong>. Utilajul de \u00eenlocuire trebuie s\u0103 aib\u0103 caracteristici tehnice \u0219i valoare comercial\u0103 comparabile cu cele ale utilajului achizi\u021bionat ini\u021bial. Costurile de livrare a utilajului de \u00eenlocuire \u0219i de returnare a celui defect sunt \u00een sarcina GASPA MACCHINE. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-minus\"><\/i> 3. Reducerea propor\u021bional\u0103 a pre\u021bului<\/div>\r\n <p>\u00cen cazul \u00een care nici repararea, nici \u00eenlocuirea nu sunt practicabile sau acceptate, ori \u00een cazul \u00een care defectul persist\u0103 dup\u0103 o prim\u0103 tentativ\u0103 de reparare, cump\u0103r\u0103torul are dreptul de a solicita o <strong>reducere a pre\u021bului pl\u0103tit<\/strong> propor\u021bional\u0103 cu diminuarea valorii utilajului cauzat\u0103 de defectul nesolu\u021bionat. Reducerea este calculat\u0103 \u00een mod transparent \u0219i documentat. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-rotate-clockwise\"><\/i> 4. Rezolu\u021biunea contractului \u0219i rambursarea integral\u0103<\/div>\r\n <p>Cump\u0103r\u0103torul are dreptul la <strong>rezolu\u021biunea contractului \u0219i la rambursarea total\u0103 a pre\u021bului pl\u0103tit<\/strong> atunci c\u00e2nd:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Defectul este at\u00e2t de grav \u00eenc\u00e2t face utilajul inutilizabil pentru scopul pentru care a fost achizi\u021bionat.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> GASPA MACCHINE nu a finalizat repararea sau \u00eenlocuirea \u00eentr-un termen rezonabil.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> O tentativ\u0103 anterioar\u0103 de reparare sau \u00eenlocuire nu a solu\u021bionat defectul \u0219i o alt\u0103 tentativ\u0103 nu este posibil\u0103 sau acceptabil\u0103.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> GASPA MACCHINE a declarat sau rezult\u0103 evident c\u0103 defectul nu va putea fi remediat.<\/li>\r\n <\/ul>\r\n <p>\u00cen caz de rezolu\u021biune a contractului, returnarea utilajului se face pe cheltuiala GASPA MACCHINE (pentru reclama\u021biile \u00een garan\u021bie recunoscute ca valide), iar rambursarea integral\u0103 a pre\u021bului este creditat\u0103 prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 pentru achizi\u021bie \u00een termen de <strong>14 zile calendaristice<\/strong> de la primirea utilajului la sediul nostru sau de la dovada expedierii.<\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Defecte de importan\u021b\u0103 minor\u0103:<\/strong> conform Directivei UE 2019\/771, dac\u0103 lipsa de conformitate este de importan\u021b\u0103 minor\u0103 \u0219i nu afecteaz\u0103 semnificativ utilizarea obi\u0219nuit\u0103 a utilajului, cump\u0103r\u0103torul nu are dreptul la rezolu\u021biunea contractului. \u00ce\u0219i p\u0103streaz\u0103 totu\u0219i dreptul deplin la reparare, \u00eenlocuire sau reducerea pre\u021bului. \u00cen cazul \u00een care exist\u0103 \u00eendoieli cu privire la evaluarea gravit\u0103\u021bii defectului, v\u0103 invit\u0103m s\u0103 ne contacta\u021bi pentru o discu\u021bie direct\u0103. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s6\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-arrow-back-up\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 6<\/small>\r\n Dreptul de Retragere \u0219i Rambursare\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Pe l\u00e2ng\u0103 remediile pentru lipsa de conformitate, consumatorii priva\u021bi care achizi\u021bioneaz\u0103 de la GASPA MACCHINE beneficiaz\u0103 de <strong>dreptul de retragere<\/strong> prev\u0103zut de normativa european\u0103 \u0219i italian\u0103 privind contractele la distan\u021b\u0103. Acest drept este distinct \u0219i independent de garan\u021bia legal. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-calendar-minus\"><\/i> Fereastra temporal\u0103 pentru retragere<\/div>\r\n <p>Consumatorul are dreptul de a se retrage din contractul de achizi\u021bie \u00een termen de <strong>14 zile calendaristice<\/strong> de la data la care utilajul a fost livrat fizic \u0219i recep\u021bionat, f\u0103r\u0103 a fi nevoit s\u0103 furnizeze nicio justificare. Acest termen este garantat de <strong>D.Lgs. 206\/2005, art. 52\u201358<\/strong> (Codul Consumului), care transpune <strong>Directiva UE 2011\/83\/UE<\/strong> privind drepturile consumatorilor. <\/p>\r\n\r\n <p>GASPA MACCHINE ofer\u0103 o politic\u0103 de retur de <strong>14 zile<\/strong> conform\u0103 cu prevederile legii.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-file-check\"><\/i> Condi\u021bii pentru exercitarea dreptului de retragere<\/div>\r\n <p>Pentru a exercita \u00een mod valid dreptul de retragere, utilajul returnat trebuie s\u0103 respecte urm\u0103toarele condi\u021bii:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> S\u0103 fie \u00een aceea\u0219i stare \u00een care a fost livrat, f\u0103r\u0103 modific\u0103ri, interven\u021bii neautorizate sau deterior\u0103ri care nu se datoreaz\u0103 inspec\u021biei obi\u0219nuite.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> S\u0103 fie \u00eenso\u021bit de toate accesoriile, documenta\u021bia tehnic\u0103, cheile, manualele \u0219i echipamentele furnizate la momentul v\u00e2nz\u0103rii.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> S\u0103 fie \u00eenso\u021bit de factura original\u0103 sau de copia confirm\u0103rii comenzii.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> S\u0103 nu fi parcurs un kilometraj superior a <strong>100 km<\/strong> sau s\u0103 nu fi acumulat mai mult de <strong>50 de ore de utilizare<\/strong> cu titlu de prob\u0103. O utilizare superioar\u0103 acestor limite constituie utilizare efectiv\u0103 \u0219i nu simpl\u0103 inspec\u021bie, ceea ce poate afecta rambursarea. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-send\"><\/i> Cum se exercit\u0103 retragerea<\/div>\r\n <p>Pentru a exercita dreptul de retragere, este suficient s\u0103 trimite\u021bi o comunicare scris\u0103 clar\u0103 \u0219i neechivoc\u0103 la <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> <strong>\u00een termenul de 14 zile<\/strong> de la livrare. Nu este necesar un formular specific, dar comunicarea trebuie s\u0103 indice: numele \u0219i prenumele clientului, num\u0103rul comenzii, utilajul achizi\u021bionat \u0219i voin\u021ba de a se retrage din contract. Retragerea se consider\u0103 exercitat\u0103 la timp dac\u0103 comunicarea este trimis\u0103 \u00eenainte de expirarea termenului, chiar dac\u0103 nu a fost \u00eenc\u0103 primit\u0103. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-currency-euro\"><\/i> Rambursarea \u00een caz de retragere<\/div>\r\n <p>Ca urmare a exercit\u0103rii valide a dreptului de retragere, GASPA MACCHINE ramburseaz\u0103 \u00eentregul pre\u021b de achizi\u021bie pl\u0103tit \u00een termen de <strong>14 zile calendaristice<\/strong> de la primirea utilajului returnat la sediul nostru (Z.I. Predda Niedda Strada 30, 07100 Sassari) sau de la comunicarea de c\u0103tre client a faptului c\u0103 a expediat utilajul, dac\u0103 aceasta este anterioar\u0103. Rambursarea este creditat\u0103 prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 pentru achizi\u021bia original\u0103, f\u0103r\u0103 aplicarea de comisioane. <\/p>\r\n\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-alert-triangle\" style=\"color: var(--accent-gold);\"><\/i> <strong>Cheltuieli de returnare:<\/strong> cheltuielile de transport pentru returnarea utilajului sunt \u00een sarcina clientului, a\u0219a cum este indicat \u00een Politica noastr\u0103 de Retur \u0219i Ramburs\u0103ri. Nu se aplic\u0103 comisioane de reaprovizionare sau penalit\u0103\u021bi. <\/li>\r\n <li><i class=\"ti ti-alert-triangle\" style=\"color: var(--accent-gold);\"><\/i> <strong>Diminuarea valorii:<\/strong> GASPA MACCHINE \u00ee\u0219i rezerv\u0103 dreptul de a deduce din rambursare o sum\u0103 corespunz\u0103toare diminu\u0103rii valorii utilajului \u00een cazul \u00een care acesta rezult\u0103 semnificativ deteriorat sau utilizat peste limitele de inspec\u021bie permise, \u00een m\u0103sur\u0103 propor\u021bional\u0103 \u0219i documentat\u0103.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Pentru toate detaliile privind politica de retur:<\/strong> consulta\u021bi pagina noastr\u0103 dedicat\u0103 <a href=\"https:\/\/gaspa-macchine.com\/resi-e-rimborsi\/\" target=\"_blank\" rel=\"noopener noreferrer\">Retur \u0219i Ramburs\u0103ri<\/a>, unde ve\u021bi g\u0103si toate informa\u021biile actualizate privind condi\u021biile, procedurile \u0219i termenii aplicabili.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s7\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-world-www\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 7<\/small>\r\n Platforma ODR European\u0103 \u2013 Solu\u021bionarea Online a Controverselor\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Conform <strong>Regulamentului UE nr. 524\/2013<\/strong> al Parlamentului European \u0219i al Consiliului privind solu\u021bionarea online a controverselor (Online Dispute Resolution \u2013 ODR) \u0219i \u00een conformitate cu obliga\u021bia informativ\u0103 prev\u0103zut\u0103 de <strong>art. 14 din acela\u0219i Regulament<\/strong>, GASPA MACCHINE informeaz\u0103 to\u021bi consumatorii reziden\u021bi \u00een Uniunea European\u0103 despre existen\u021ba platformei ODR a Comisiei Europene.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-link\"><\/i> Accesul la platforma ODR<\/div>\r\n <p>Platforma ODR European\u0103 este un instrument online gratuit, gestionat direct de Comisia European\u0103, care permite consumatorilor \u0219i comercian\u021bilor din UE s\u0103 solu\u021bioneze controversele referitoare la achizi\u021biile online \u00een mod extrajudiciar, rapid \u0219i cu costuri reduse. Platforma este accesibil\u0103 la urm\u0103toarea adres\u0103: <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-external-link\"><\/i>\r\n <p style=\"font-size: 16px;\"><strong>Platforma ODR European\u0103:<\/strong> <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"font-size: 16px; font-weight: 700;\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-mail\"><\/i> Adresa de e-mail pentru controversele ODR<\/div>\r\n <p>\u00cen conformitate cu obliga\u021bia de la art. 14, paragraful 2, din Regulamentul UE 524\/2013, <strong>adresa de po\u0219t\u0103 electronic\u0103 de referin\u021b\u0103 a GASPA MACCHINE<\/strong> pentru controversele gestionate prin platforma ODR este: <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-mail\"><\/i>\r\n <p style=\"font-size: 16px;\"><strong>E-mail ODR:<\/strong> <a href=\"mailto:info@gaspa-macchine.com\" style=\"font-size: 16px; font-weight: 700;\">info@gaspa-macchine.com<\/a><\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-question-mark\"><\/i> Cum func\u021bioneaz\u0103 platforma ODR<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Consumatorul acceseaz\u0103 platforma ODR, completeaz\u0103 formularul de reclama\u021bie online \u0219i \u00eel trimite; platforma transmite automat reclama\u021bia c\u0103tre v\u00e2nz\u0103tor.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> P\u0103r\u021bile au la dispozi\u021bie <strong>30 de zile<\/strong> pentru a conveni asupra unui organism de solu\u021bionare alternativ\u0103 a controverselor (ADR) dintre cele acreditate de platform\u0103.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Odat\u0103 ales organismul ADR, procedura se desf\u0103\u0219oar\u0103 \u00een \u00eentregime online \u0219i se \u00eencheie \u00een general \u00een termen de <strong>90 de zile<\/strong>.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Serviciul este gratuit sau cu costuri foarte reduse pentru consumator.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Participarea la procedura ODR nu prejudiciaz\u0103 dreptul consumatorului de a sesiza ulterior instan\u021ba ordinar\u0103.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Important:<\/strong> platforma ODR este disponibil\u0103 exclusiv pentru consumatorii \u0219i comercian\u021bii reziden\u021bi sau stabili\u021bi \u00een <strong>Uniunea European\u0103<\/strong>. Clien\u021bii cu sediul \u00een Elve\u021bia, care nu este \u021bar\u0103 membr\u0103 a UE, nu pot beneficia de acest instrument, dar se pot adresa organismelor de solu\u021bionare a controverselor elve\u021biene indicate \u00een Sec\u021biunea 9 a prezentei politici. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s8\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-scale\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 8<\/small>\r\n Solu\u021bionarea Alternativ\u0103 a Controverselor (ADR)\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p><strong>Solu\u021bionarea Alternativ\u0103 a Controverselor<\/strong> (ADR \u2013 Alternative Dispute Resolution) cuprinde toate procedurile extrajudiciare care permit solu\u021bionarea unei controverse \u00eentre consumator \u0219i v\u00e2nz\u0103tor f\u0103r\u0103 a recurge la instan\u021ba ordinar\u0103. \u00cen Italia \u0219i \u00een \u00eentreaga Uniune European\u0103, ADR este reglementat\u0103 de <strong>Directiva UE 2013\/11\/UE<\/strong>, transpus\u0103 \u00een Italia prin <strong>D.Lgs. nr. 130\/2015<\/strong>. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-star\"><\/i> Avantajele ADR pentru consumatori<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Economicitate:<\/strong> procedurile ADR sunt \u00een general gratuite sau au costuri foarte reduse pentru consumator.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Rapiditate:<\/strong> procedurile ADR se \u00eencheie \u00een general \u00een termen de 90 de zile, fa\u021b\u0103 de timpii mult mai lungi ai procedurilor judiciare.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Simplitate:<\/strong> nu este necesar\u0103 asisten\u021b\u0103 legal\u0103 obligatorie, de\u0219i este \u00eentotdeauna posibil s\u0103 fi\u021bi asistat de un avocat sau de o asocia\u021bie de consumatori.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Independen\u021b\u0103:<\/strong> organismele ADR sunt impar\u021biale \u0219i independente de ambele p\u0103r\u021bi.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Eficacitate:<\/strong> deciziile organismelor ADR sunt adesea obligatorii sau acceptate voluntar de c\u0103tre p\u0103r\u021bi.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Tipologii de ADR disponibile \u00een Italia<\/div>\r\n <p>Consumatorii italieni care nu reu\u0219esc s\u0103 ajung\u0103 la un acord direct cu GASPA MACCHINE pot beneficia de urm\u0103toarele proceduri de ADR:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Mediere civil\u0103 \u0219i comercial\u0103<\/strong> conform <strong>D.Lgs. nr. 28\/2010<\/strong>, prin intermediul unui organism de mediere \u00eenscris \u00een registrul Ministerului Justi\u021biei. Medierea vizeaz\u0103 ob\u021binerea unui acord voluntar \u00eentre p\u0103r\u021bi, facilitat de un mediator profesionist \u0219i impar\u021bial. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Conciliere paritar\u0103<\/strong> prin intermediul asocia\u021biilor de consumatori recunoscute de Consiliul Na\u021bional al Consumatorilor \u0219i Utilizatorilor (CNCU) \u0219i al asocia\u021biilor de categorie ale comercian\u021bilor.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Organisme ADR sectoriale acreditate<\/strong> pe l\u00e2ng\u0103 Ministerul \u00centreprinderilor \u0219i al Made in Italy (MIMIT), \u00een conformitate cu D.Lgs. 130\/2015.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Platforma ODR European\u0103<\/strong> descris\u0103 \u00een Sec\u021biunea 7 a prezentei politici, pentru controversele n\u0103scute din achizi\u021bii online.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-users\"><\/i> Asocia\u021bii de consumatori italiene de referin\u021b\u0103<\/div>\r\n <p>Consumatorii italieni pot solicita, de asemenea, asisten\u021b\u0103 \u0219i orientare principalelor asocia\u021bii de consumatori recunoscute \u00een Italia, printre care:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Altroconsumo<\/strong> \u2013 <a href=\"https:\/\/www.altroconsumo.it\" target=\"_blank\" rel=\"noopener noreferrer\">www.altroconsumo.it<\/a><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Codacons<\/strong> \u2013 <a href=\"https:\/\/www.codacons.it\" target=\"_blank\" rel=\"noopener noreferrer\">www.codacons.it<\/a><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Adiconsum<\/strong> \u2013 <a href=\"https:\/\/www.adiconsum.it\" target=\"_blank\" rel=\"noopener noreferrer\">www.adiconsum.it<\/a><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Federconsumatori<\/strong> \u2013 <a href=\"https:\/\/www.federconsumatori.it\" target=\"_blank\" rel=\"noopener noreferrer\">www.federconsumatori.it<\/a><\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Participarea GASPA MACCHINE la ADR:<\/strong> GASPA MACCHINE se angajeaz\u0103 s\u0103 participe cu bun\u0103-credin\u021b\u0103 la orice procedur\u0103 ADR ini\u021biat\u0103 de un consumator \u00eempotriva companiei noastre, \u00een conformitate cu obliga\u021biile prev\u0103zute de D.Lgs. 130\/2015. Participarea noastr\u0103 la ADR nu constituie o recunoa\u0219tere a responsabilit\u0103\u021bii cu privire la controversa obiect al procedurii.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s9\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-flag\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 9<\/small>\r\n Organisme ADR \u0219i Autorit\u0103\u021bi de Protec\u021bie pe \u021a\u0103ri\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Consumatorii reziden\u021bi \u00een \u021b\u0103rile c\u0103tre care GASPA MACCHINE efectueaz\u0103 expedieri au dreptul de a se adresa organismelor na\u021bionale de solu\u021bionare alternativ\u0103 a controverselor \u0219i autorit\u0103\u021bilor de protec\u021bie a consumatorilor competente din \u021bara lor de re\u0219edin\u021b\u0103. Tabelul urm\u0103tor rezum\u0103 principalele referin\u021be pentru fiecare \u021bar\u0103. <\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>\u021aar\u0103<\/th>\r\n <th>Organism ADR principal<\/th>\r\n <th>Autoritate protec\u021bie consumatori<\/th>\r\n <th>Referin\u021b\u0103 normativ\u0103<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddee\ud83c\uddf9<\/span> <strong>Italia<\/strong><\/td>\r\n <td>Organisme de mediere \u00eenscrise la Ministerul Justi\u021biei (<a href=\"https:\/\/mediazione.giustizia.it\" target=\"_blank\" rel=\"noopener noreferrer\">mediazione.giustizia.it<\/a>); Conciliere paritar\u0103 CNCU<\/td>\r\n <td>AGCM \u2013 Autorit\u00e0 Garante della Concorrenza e del Mercato (<a href=\"https:\/\/www.agcm.it\" target=\"_blank\" rel=\"noopener noreferrer\">agcm.it<\/a>)<\/td>\r\n <td>D.Lgs. 206\/2005; D.Lgs. 28\/2010; D.Lgs. 130\/2015<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\udde6\ud83c\uddf9<\/span> <strong>Austria<\/strong><\/td>\r\n <td>Schlichtung f\u00fcr Verbrauchergesch\u00e4fte (<a href=\"https:\/\/www.verbraucherrecht.at\" target=\"_blank\" rel=\"noopener noreferrer\">verbraucherrecht.at<\/a>)<\/td>\r\n <td>Arbeiterkammer (AK); Bundesministerium f\u00fcr Soziales und Konsumentenschutz<\/td>\r\n <td>KSchG; VGG 2021; Schlichtungsstelle-GmbH-Gesetz<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddeb\ud83c\uddee<\/span> <strong>Finlanda<\/strong><\/td>\r\n <td>Kuluttajariitalautakunta \u2013 Consiliul pentru Controversele Consumatorilor (<a href=\"https:\/\/www.kuluttajariitalautakunta.fi\" target=\"_blank\" rel=\"noopener noreferrer\">kuluttajariitalautakunta.fi<\/a>)<\/td>\r\n <td>Kuluttaja-asiamies \u2013 Ombudsmanul Consumatorilor (<a href=\"https:\/\/www.kkv.fi\" target=\"_blank\" rel=\"noopener noreferrer\">kkv.fi<\/a>)<\/td>\r\n <td>Kuluttajansuojalaki (38\/1978)<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddeb\ud83c\uddf7<\/span> <strong>Fran\u021ba<\/strong><\/td>\r\n <td>M\u00e9diateur de la Consommation acreditat (CM2C, e-m\u00e9diateur, mediateur-net.fr); lista CECMC disponibil\u0103 pe <a href=\"https:\/\/www.economie.gouv.fr\" target=\"_blank\" rel=\"noopener noreferrer\">economie.gouv.fr<\/a><\/td>\r\n <td>DGCCRF \u2013 Direction G\u00e9n\u00e9rale de la Concurrence, de la Consommation et de la R\u00e9pression des Fraudes (<a href=\"https:\/\/www.economie.gouv.fr\/dgccrf\" target=\"_blank\" rel=\"noopener noreferrer\">economie.gouv.fr\/dgccrf<\/a>)<\/td>\r\n <td>Code de la Consommation, art. L612-1 ss.; Ordonnance 2015-1033<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\udde9\ud83c\uddea<\/span> <strong>Germania<\/strong><\/td>\r\n <td>Universalschlichtungsstelle des Bundes (<a href=\"https:\/\/www.universalschlichtungsstelle.de\" target=\"_blank\" rel=\"noopener noreferrer\">universalschlichtungsstelle.de<\/a>); Verbraucherzentrale Bundesverband<\/td>\r\n <td>Bundeszentrale f\u00fcr Verbraucherschutz; Verbraucherzentrale (<a href=\"https:\/\/www.verbraucherzentrale.de\" target=\"_blank\" rel=\"noopener noreferrer\">verbraucherzentrale.de<\/a>)<\/td>\r\n <td>VSBG (Verbraucherstreitbeilegungsgesetz); BGB \u00a7\u00a7 474 ss.<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddf3\ud83c\uddf1<\/span> <strong>\u021a\u0103rile de Jos<\/strong><\/td>\r\n <td>De Geschillencommissie \u2013 Comisia pentru Controverse (<a href=\"https:\/\/www.degeschillencommissie.nl\" target=\"_blank\" rel=\"noopener noreferrer\">degeschillencommissie.nl<\/a>)<\/td>\r\n <td>Autoriteit Consument en Markt (ACM) (<a href=\"https:\/\/www.acm.nl\" target=\"_blank\" rel=\"noopener noreferrer\">acm.nl<\/a>)<\/td>\r\n <td>Burgerlijk Wetboek, Boek 7; Wet ADR 2015<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddf5\ud83c\uddf1<\/span> <strong>Polonia<\/strong><\/td>\r\n <td>Sta\u0142y Polubowny S\u0105d Konsumencki \u2013 Tribunalul Arbitral al Consumatorilor (<a href=\"https:\/\/www.uokik.gov.pl\" target=\"_blank\" rel=\"noopener noreferrer\">uokik.gov.pl<\/a>)<\/td>\r\n <td>UOKiK \u2013 Urz\u0105d Ochrony Konkurencji i Konsument\u00f3w (<a href=\"https:\/\/www.uokik.gov.pl\" target=\"_blank\" rel=\"noopener noreferrer\">uokik.gov.pl<\/a>)<\/td>\r\n <td>Ustawa o prawach konsumenta (Dz.U. 2014 poz. 827); Ustawa o pozas\u0105dowym rozwi\u0105zywaniu spor\u00f3w konsumenckich<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddf7\ud83c\uddf4<\/span> <strong>Rom\u00e2nia<\/strong><\/td>\r\n <td>ANPC \u2013 Autoritatea Na\u021bional\u0103 pentru Protec\u021bia Consumatorilor (<a href=\"https:\/\/www.anpc.gov.ro\" target=\"_blank\" rel=\"noopener noreferrer\">anpc.gov.ro<\/a>)<\/td>\r\n <td>ANPC (<a href=\"https:\/\/www.anpc.gov.ro\" target=\"_blank\" rel=\"noopener noreferrer\">anpc.gov.ro<\/a>)<\/td>\r\n <td>OUG nr. 34\/2014; OUG nr. 140\/2021; Legea nr. 449\/2003<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddea\ud83c\uddf8<\/span> <strong>Spania<\/strong><\/td>\r\n <td>Sistema Arbitral de Consumo \u2013 OMIC \/ Juntas Arbitrales de Consumo (<a href=\"https:\/\/www.consumo.gob.es\" target=\"_blank\" rel=\"noopener noreferrer\">consumo.gob.es<\/a>)<\/td>\r\n <td>AECOSAN \u2013 Agencia Espa\u00f1ola de Seguridad Alimentaria y Nutrici\u00f3n; Direcci\u00f3n General de Consumo<\/td>\r\n <td>Real Decreto Legislativo 1\/2007 (TRLGDCU); RDL 7\/2021; Real Decreto 231\/2008<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\udde8\ud83c\udded<\/span> <strong>Elve\u021bia<\/strong><\/td>\r\n <td>Konsumentenforum kf (<a href=\"https:\/\/www.konsum.ch\" target=\"_blank\" rel=\"noopener noreferrer\">konsum.ch<\/a>); Ombudsman sectorial competent pe categorie de produse<\/td>\r\n <td>Staatssekretariat f\u00fcr Wirtschaft (SECO) (<a href=\"https:\/\/www.seco.admin.ch\" target=\"_blank\" rel=\"noopener noreferrer\">seco.admin.ch<\/a>); Stiftung f\u00fcr Konsumentenschutz (SKS)<\/td>\r\n <td>Codul Obliga\u021biilor (CO), art. 197\u2013210; Legea federal\u0103 \u00eempotriva concuren\u021bei neloiale (LCD)<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Cum se utilizeaz\u0103 acest tabel:<\/strong> dac\u0103 sunte\u021bi rezident \u00eentr-una dintre \u021b\u0103rile indicate \u0219i nu a\u021bi reu\u0219it s\u0103 solu\u021biona\u021bi controversa direct cu GASPA MACCHINE, v\u0103 pute\u021bi adresa organismului ADR din \u021bara dumneavoastr\u0103 de re\u0219edin\u021b\u0103. Majoritatea acestor organisme ofer\u0103 servicii gratuite sau cu costuri reduse pentru consumatori \u0219i dispun de formulare de reclama\u021bie online. V\u0103 sf\u0103tuim s\u0103 aduna\u021bi toat\u0103 documenta\u021bia referitoare la achizi\u021bie \u0219i la comunic\u0103rile avute cu GASPA MACCHINE \u00eenainte de a prezenta o reclama\u021bie organismului ADR. <\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-star\"><\/i> Specifica\u021bii pe \u021a\u0103ri \u2013 Drepturi suplimentare<\/div>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Italia<\/div>\r\n <p>\u00cen Italia, consumatorul beneficiaz\u0103 de o protec\u021bie consolidat\u0103 datorit\u0103 <strong>D.Lgs. 206\/2005 (Codul Consumului)<\/strong>, modificat prin <strong>D.Lgs. 170\/2021<\/strong>. Garan\u021bia legal\u0103 are o durat\u0103 de <strong>2 ani<\/strong> de la livrare, cu <strong>prezum\u021bia de preexisten\u021b\u0103 a defectului pentru primele 12 luni<\/strong>. Pe l\u00e2ng\u0103 procedura de reclama\u021bie direct\u0103, consumatorul italian poate beneficia de medierea obligatorie (pentru controversele cu o valoare superioar\u0103 anumitor praguri), de concilierea paritar\u0103 prin intermediul asocia\u021biilor de consumatori \u0219i de platforma ODR European\u0103. AGCM este autoritatea competent\u0103 pentru practicile comerciale incorecte. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Austria<\/div>\r\n <p>\u00cen Austria, consumatorul este protejat de <strong>Konsumentenschutzgesetz (KSchG)<\/strong> \u0219i de <strong>Verbrauchergew\u00e4hrleistungsgesetz (VGG)<\/strong> intrat \u00een vigoare \u00een 2022 prin transpunerea Directivei UE 2019\/771. Schlichtung f\u00fcr Verbrauchergesch\u00e4fte ofer\u0103 un serviciu gratuit de conciliere online. Arbeiterkammer furnizeaz\u0103 consultan\u021b\u0103 legal\u0103 gratuit\u0103 consumatorilor. Prezum\u021bia de preexisten\u021b\u0103 a defectului se aplic\u0103 pentru <strong>primele 12 luni<\/strong> de la livrare. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Finlanda<\/div>\r\n <p>\u00cen Finlanda, protec\u021bia consumatorului este reglementat\u0103 de <strong>Kuluttajansuojalaki (legea 38\/1978)<\/strong>. Consumatorul se poate adresa gratuit <strong>Kuluttajaneuvonta<\/strong> (Consultan\u021b\u0103 Consumatori) pentru \u00eendrumare \u0219i, \u00een caz de ne\u00een\u021belegere, <strong>Kuluttajariitalautakunta<\/strong> (Consiliul pentru Controverse) care emite recomand\u0103ri obligatorii. Procedurile sunt complet gratuite pentru consumator. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Fran\u021ba<\/div>\r\n <p>\u00cen Fran\u021ba, consumatorul beneficiaz\u0103 de <strong>garantie l\u00e9gale de conformit\u00e9<\/strong> (art. L217-1 \u0219i urm\u0103toarele din Code de la Consommation) \u0219i de <strong>garantie des vices cach\u00e9s<\/strong> (art. 1641 \u0219i urm\u0103toarele din Code Civil). Garan\u021bia pentru vicii ascunse permite consumatorului s\u0103 ac\u021bioneze \u00een termen de <strong>2 ani de la descoperirea viciului<\/strong>, chiar dac\u0103 acesta era preexistent v\u00e2nz\u0103rii. Orice v\u00e2nz\u0103tor francez sau care vinde consumatorilor francezi este obligat prin lege s\u0103 indice coordonatele propriului m\u00e9diateur de la consommation. Consumatorul francez se poate adresa mediatorului indicat f\u0103r\u0103 costuri suplimentare. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Germania<\/div>\r\n <p>\u00cen Germania, garan\u021bia legal\u0103 (<strong>gesetzliche Gew\u00e4hrleistung<\/strong>) este reglementat\u0103 de <strong>BGB, \u00a7\u00a7 434\u2013442<\/strong>, astfel cum a fost modificat prin Kaufrechtsumsetzungsgesetz din 2022. Universalschlichtungsstelle des Bundes este competent\u0103 pentru litigiile de e-commerce care nu sunt acoperite de alte organisme sectoriale. Prezum\u021bia de preexisten\u021b\u0103 a defectului se aplic\u0103 timp de <strong>12 luni<\/strong> de la livrare. Consumatorii germani se pot adresa, de asemenea, Verbraucherzentrale din Land-ul lor pentru asisten\u021b\u0103 gratuit\u0103. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> \u021a\u0103rile de Jos<\/div>\r\n <p>\u00cen \u021a\u0103rile de Jos, garan\u021bia legal\u0103 este reglementat\u0103 de <strong>Burgerlijk Wetboek (BW), Boek 7<\/strong>. De Geschillencommissie este principalul organism ADR pentru litigiile consumatorilor din \u021a\u0103rile de Jos \u0219i este acreditat pentru diverse sectoare de m\u0103rfuri. Deciziile sale sunt obligatorii pentru v\u00e2nz\u0103torii \u00eenscri\u0219i, dar \u0219i v\u00e2nz\u0103torii ne\u00eenscri\u0219i sunt obliga\u021bi s\u0103 le respecte dac\u0103 au acceptat procedura. ACM supravegheaz\u0103 respectarea legisla\u021biei privind protec\u021bia consumatorului. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Polonia<\/div>\r\n <p>\u00cen Polonia, protec\u021bia consumatorului este reglementat\u0103 de <strong>Ustawa o prawach konsumenta<\/strong> \u0219i de <strong>Kodeks cywilny<\/strong>. UOKiK este autoritatea na\u021bional\u0103 pentru protec\u021bia concuren\u021bei \u0219i a consumatorilor \u0219i gestioneaz\u0103 tribunalele arbitrale (Sta\u0142y Polubowny S\u0105d Konsumencki). Procedurile arbitrale sunt gratuite pentru consumatori, iar deciziile sunt obligatorii numai dac\u0103 ambele p\u0103r\u021bi le accept\u0103. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Rom\u00e2nia<\/div>\r\n <p>\u00cen Rom\u00e2nia, protec\u021bia consumatorului este reglementat\u0103 de <strong>OUG nr. 34\/2014<\/strong> privind contractele la distan\u021b\u0103 \u0219i de <strong>OUG nr. 140\/2021<\/strong> privind garan\u021bia bunurilor. ANPC este autoritatea competent\u0103 pentru protec\u021bia consumatorilor \u0219i prime\u0219te sesiz\u0103ri \u0219i reclama\u021bii online. Consumatorii rom\u00e2ni au dreptul la garan\u021bia legal\u0103 de <strong>2 ani<\/strong> cu prezum\u021bia de defect preexistent pentru <strong>primele 12 luni<\/strong>. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Spania<\/div>\r\n <p>\u00cen Spania, consumatorul beneficiaz\u0103 de o protec\u021bie deosebit de consolidat\u0103 datorit\u0103 <strong>Real Decreto Legislativo 1\/2007 (TRLGDCU)<\/strong>, modificat \u00een 2021. Garan\u021bia legal\u0103 pentru bunuri noi a fost extins\u0103 la <strong>3 ani<\/strong> de la livrare, cu prezum\u021bia de preexisten\u021b\u0103 a defectului pentru <strong>primii 2 ani<\/strong>. Sistema Arbitral de Consumo este gratuit pentru consumator \u0219i obligatoriu pentru ambele p\u0103r\u021bi dac\u0103 este acceptat. Consumatorul spaniol poate depune reclama\u021bii \u0219i online prin intermediul OMIC (Oficinas Municipales de Informaci\u00f3n al Consumidor). <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Elve\u021bia<\/div>\r\n <p>Elve\u021bia nu este membr\u0103 a Uniunii Europene; totu\u0219i, prevede o garan\u021bie legal\u0103 pentru vicii reglementat\u0103 de <strong>Codul Obliga\u021biilor (CO), art. 197\u2013210<\/strong>, cu o durat\u0103 de <strong>2 ani<\/strong> de la livrare. Consumatorul elve\u021bian se poate adresa Konsumentenforum kf pentru asisten\u021b\u0103 \u0219i consultan\u021b\u0103, precum \u0219i ombudsmanului sectorial competent. Platforma ODR European\u0103 <strong>nu este disponibil\u0103<\/strong> pentru consumatorii elve\u021bieni, dar exist\u0103 mecanisme na\u021bionale echivalente. <\/p>\r\n <\/div>\r\n\r\n \r\n <div id=\"s10\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-balance\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 10<\/small>\r\n Medierea Civil\u0103 \u0219i Comercial\u0103 \u00een Italia\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>\u00cen Italia, <strong>medierea civil\u0103 \u0219i comercial\u0103<\/strong> este reglementat\u0103 de <strong>D.Lgs. n. 28\/2010<\/strong> \u0219i modific\u0103rile ulterioare. Aceasta este o procedur\u0103 extrajudiciar\u0103 \u00een care un mediator profesionist \u0219i impar\u021bial faciliteaz\u0103 dialogul \u00eentre p\u0103r\u021bi pentru a le ajuta s\u0103 ajung\u0103 la un acord voluntar. Medierea poate fi: <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-list-check\"><\/i> Tipuri de mediere aplicabile<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Mediere voluntar\u0103:<\/strong> p\u0103r\u021bile decid liber s\u0103 recurg\u0103 la mediere \u00eenainte de a proceda \u00een instan\u021b\u0103. Ambele p\u0103r\u021bi trebuie s\u0103 accepte ini\u021bierea procedurii. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Mediere obligatorie (condi\u021bie de procedibilitate):<\/strong> \u00een anumite materii, cum ar fi litigiile privind contractele de v\u00e2nzare a bunurilor mobile \u00eenregistrate cu o valoare superioar\u0103 anumitor praguri, tentativa de mediere este obligatorie \u00eenainte de a sesiza instan\u021ba. \u00cen astfel de cazuri, omiterea medierii face ca cererea de chemare \u00een judecat\u0103 s\u0103 fie inadmisibil\u0103. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Mediere delegat\u0103:<\/strong> judec\u0103torul poate invita p\u0103r\u021bile s\u0103 \u00eencerce medierea \u00een orice etap\u0103 a procedurii judiciare.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Cum se ini\u021biaz\u0103 medierea \u00een Italia<\/div>\r\n <p>Pentru a ini\u021bia o procedur\u0103 de mediere \u00een Italia, consumatorul (sau GASPA MACCHINE) trebuie s\u0103 depun\u0103 o cerere de mediere la un organism de mediere \u00eenscris \u00een registrul Ministerului Justi\u021biei. Lista organismelor acreditate poate fi consultat\u0103 la urm\u0103toarea adres\u0103: <a href=\"https:\/\/mediazione.giustizia.it\" target=\"_blank\" rel=\"noopener noreferrer\">mediazione.giustizia.it<\/a>. Cererea poate fi depus\u0103 \u0219i online pentru multe organisme. <\/p>\r\n\r\n <p>Procedura se desf\u0103\u0219oar\u0103 dup\u0103 cum urmeaz\u0103: depunerea cererii de mediere \u2192 notificarea celeilalte p\u0103r\u021bi \u2192 prima \u00eent\u00e2lnire de mediere \u00een termen de 30 de zile \u2192 eventuale sesiuni ulterioare \u2192 acord sau declara\u021bie de lips\u0103 a acordului. Acordul \u00eencheiat \u00een mediere, dac\u0103 este semnat de avoca\u021bii p\u0103r\u021bilor, are valoare de titlu executoriu. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-currency-euro\"><\/i> Costurile medierii pentru consumatori<\/div>\r\n <p>Pentru litigiile cu o valoare de p\u00e2n\u0103 la <strong>250 euro<\/strong>, indemniza\u021bia de mediere este \u00een sarcina exclusiv\u0103 a celui care o ini\u021biaz\u0103 \u0219i se ridic\u0103 la <strong>zero euro<\/strong> dac\u0103 partea advers\u0103 nu ader\u0103. Pentru litigiile cu o valoare mai mare, costurile variaz\u0103 \u00een func\u021bie de organismul ales \u0219i de valoarea litigiului, dar sunt \u00een general semnificativ mai mici dec\u00e2t costurile unei proceduri judiciare. Consumatorii f\u0103r\u0103 posibilit\u0103\u021bi financiare pot accesa asisten\u021ba juridic\u0103 gratuit\u0103 din partea statului \u0219i pentru procedurile de mediere. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Pozi\u021bia GASPA MACCHINE privind medierea:<\/strong> GASPA MACCHINE este disponibil\u0103 s\u0103 participe cu bun\u0103-credin\u021b\u0103 la orice procedur\u0103 de mediere ini\u021biat\u0103 de un consumator sau de un profesionist \u00een conformitate cu D.Lgs. 28\/2010. Preferin\u021ba noastr\u0103 este \u00eentotdeauna de a rezolva litigiile pe cale amiabil\u0103 \u0219i direct\u0103, dar recunoa\u0219tem valoarea medierii ca instrument echitabil \u0219i rapid pentru cazurile \u00een care nu este posibil s\u0103 se ajung\u0103 la un acord bilateral.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s11\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-gavel\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 11<\/small>\r\n Instan\u021ba Competent\u0103 \u0219i Legea Aplicabil\u0103\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>\u00cen cazul unui litigiu care nu a fost solu\u021bionat nici pe cale amiabil\u0103, nici prin proceduri ADR\/ODR, p\u0103r\u021bile au dreptul de a recurge la instan\u021ba ordinar\u0103. \u00cen continuare sunt prezentate regulile privind competen\u021ba jurisdic\u021bional\u0103 \u0219i legea aplicabil\u0103 contractelor de v\u00e2nzare \u00eencheiate prin intermediul <strong>gaspa-macchine.com<\/strong>. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Instan\u021ba competent\u0103 pentru consumatori (B2C)<\/div>\r\n <p>Pentru contractele \u00eencheiate cu <strong>consumatori priva\u021bi<\/strong> (persoane fizice care achizi\u021bioneaz\u0103 \u00een afara oric\u0103rei activit\u0103\u021bi profesionale), competen\u021ba teritorial\u0103 este determinat\u0103 cu prioritate de <strong>legea \u021b\u0103rii de re\u0219edin\u021b\u0103 a consumatorului<\/strong>, \u00een cazul \u00een care aceasta prevede o competen\u021b\u0103 exclusiv\u0103 sau obligatorie \u00een favoarea instan\u021bei de la domiciliul consumatorului respectiv. \u00cen special: <\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Consumatori italieni:<\/strong> instan\u021ba competent\u0103 este cea de la <strong>locul de re\u0219edin\u021b\u0103 sau domiciliul consumatorului<\/strong> \u00een momentul \u00een care contractul a fost \u00eencheiat, conform art. 33 din D.Lgs. 206\/2005 (Codul Consumului). <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Consumatori UE (neitalieni):<\/strong> se aplic\u0103 <strong>Regulamentul UE nr. 1215\/2012 (Bruxelles I bis)<\/strong>, conform c\u0103ruia consumatorul poate ac\u021biona \u00een judecat\u0103 v\u00e2nz\u0103torul at\u00e2t \u00een fa\u021ba instan\u021bei din propria \u021bar\u0103 de re\u0219edin\u021b\u0103, c\u00e2t \u0219i \u00een fa\u021ba instan\u021bei din \u021bara \u00een care v\u00e2nz\u0103torul este stabilit (Tribunalul din Sassari).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Consumatori elve\u021bieni:<\/strong> se aplic\u0103 normele privind competen\u021ba interna\u021bional\u0103 din <strong>Legea federal\u0103 elve\u021bian\u0103 privind dreptul interna\u021bional privat (LDIP)<\/strong>.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Instan\u021ba competent\u0103 pentru profesioni\u0219ti \u0219i \u00eentreprinderi (B2B)<\/div>\r\n <p>Pentru contractele \u00eencheiate cu <strong>profesioni\u0219ti \u0219i \u00eentreprinderi<\/strong> care achizi\u021bioneaz\u0103 utilajele \u00een exercitarea activit\u0103\u021bii lor comerciale sau profesionale, instan\u021ba competent\u0103 exclusiv\u0103 pentru orice litigiu referitor la contract este <strong>Tribunalul din Sassari (SS), Italia<\/strong>, sediul social al GASPA S.R.L MACCHINE. P\u0103r\u021bile pot conveni totu\u0219i \u00een scris asupra unei instan\u021be diferite \u00eenainte de \u00eencheierea contractului. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-file-text\"><\/i> Legea aplicabil\u0103 contractelor<\/div>\r\n <p>Legea aplicabil\u0103 contractelor de v\u00e2nzare \u00eencheiate prin intermediul <strong>gaspa-macchine.com<\/strong> este <strong>legea italian\u0103<\/strong>, cu urm\u0103toarele excep\u021bii fundamentale:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> \u00cen conformitate cu <strong>Regulamentul UE nr. 593\/2008 (Roma I)<\/strong>, alegerea legii italiene nu poate priva consumatorii reziden\u021bi \u00een Uniunea European\u0103 de dispozi\u021biile imperative de protec\u021bie prev\u0103zute de legea \u021b\u0103rii \u00een care ace\u0219tia \u00ee\u0219i au re\u0219edin\u021ba, \u00een cazul \u00een care aceste dispozi\u021bii sunt mai favorabile dec\u00e2t legea italian\u0103.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> \u00cen practic\u0103, acest lucru \u00eenseamn\u0103 c\u0103 un consumator german va beneficia de protec\u021biile prev\u0103zute de BGB-ul german acolo unde acestea sunt mai avantajoase dec\u00e2t cele italiene, \u0219i a\u0219a mai departe pentru fiecare \u021bar\u0103 de re\u0219edin\u021b\u0103 a cump\u0103r\u0103torilor.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Pentru consumatorii elve\u021bieni, se aplic\u0103 legisla\u021bia italian\u0103 \u00een calitate de lege a v\u00e2nz\u0103torului, dar consumatorul elve\u021bian \u00ee\u0219i p\u0103streaz\u0103 drepturile imperative garantate de legisla\u021bia elve\u021bian\u0103.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Orientarea instan\u021bei:<\/strong> orice clauz\u0103 contractual\u0103 care limiteaz\u0103 dreptul consumatorului de a sesiza instan\u021ba din \u021bara sa de re\u0219edin\u021b\u0103 sau care condi\u021bioneaz\u0103 acest drept de condi\u021bii neprev\u0103zute de lege este considerat\u0103 <strong>nul\u0103 \u0219i lipsit\u0103 de efecte<\/strong> conform art. 33 din D.Lgs. 206\/2005 \u0219i Regulamentului UE 1215\/2012. GASPA MACCHINE nu include \u00een contractele sale nicio clauz\u0103 derogatorie de la competen\u021ba jurisdic\u021bional\u0103 \u00een detrimentul consumatorilor. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s12\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-briefcase\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 12<\/small>\r\n Litigii B2B \u2013 Profesioni\u0219ti \u0219i \u00centreprinderi\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Dispozi\u021biile referitoare la consumatori prev\u0103zute \u00een sec\u021biunile anterioare (\u00een special dreptul de retragere de 14 zile, accesul gratuit la ADR \u0219i competen\u021ba instan\u021bei consumatorului) se aplic\u0103 exclusiv persoanelor fizice care achizi\u021bioneaz\u0103 \u00een afara oric\u0103rei activit\u0103\u021bi comerciale, artizanale sau profesionale. Contractele \u00eencheiate cu <strong>profesioni\u0219ti, ferme agricole, \u00eentreprinderi de construc\u021bii, \u00eentreprinderi individuale \u0219i al\u021bi operatori economici<\/strong> sunt supuse unor condi\u021bii diferite. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-certificate\"><\/i> Garan\u021bia pentru vicii \u00een v\u00e2nz\u0103rile B2B<\/div>\r\n <p>\u00cen contractele de v\u00e2nzare-cump\u0103rare \u00eentre \u00eentreprinderi (B2B), garan\u021bia pentru vicii este reglementat\u0103 de <strong>art. 1490\u20131496 din Codul Civil italian<\/strong>. Cump\u0103r\u0103torul profesionist trebuie s\u0103 reclame viciile <strong>\u00een termen de 8 zile de la descoperire<\/strong> (sau de la livrare, dac\u0103 viciile erau vizibile). Dreptul la ac\u021biune pentru vicii se prescrie \u00een <strong>un an de la livrare<\/strong> pentru bunurile mobile, cu excep\u021bia cazului de dolo al v\u00e2nz\u0103torului. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-scale\"><\/i> Proceduri de solu\u021bionare pentru litigiile B2B<\/div>\r\n <p>\u00cen cazul unui litigiu \u00eentre GASPA MACCHINE \u0219i un cump\u0103r\u0103tor profesionist, solu\u021bionarea va urma urm\u0103torul parcurs:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Negociere direct\u0103:<\/strong> ca \u0219i \u00een cazul consumatorilor, primul pas este \u00eentotdeauna tentativa de solu\u021bionare amiabil\u0103 prin comunicare direct\u0103 cu biroul nostru comercial (<a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Mediere voluntar\u0103:<\/strong> p\u0103r\u021bile pot decide de comun acord s\u0103 recurg\u0103 la medierea civil\u0103 conform D.Lgs. 28\/2010, cu alegerea liber\u0103 a organismului de mediere. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Arbitraj comercial:<\/strong> p\u0103r\u021bile pot conveni \u00een scris s\u0103 supun\u0103 litigiul unui arbitru sau unui tribunal arbitral, a c\u0103rui decizie este obligatorie pentru ambele p\u0103r\u021bi.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Instan\u021ba ordinar\u0103:<\/strong> \u00een absen\u021ba unui acord privind c\u0103ile alternative, litigiul este deferit <strong>Tribunalului din Sassari (SS)<\/strong>, instan\u021b\u0103 exclusiv\u0103 competent\u0103 pentru litigiile B2B, a\u0219a cum este indicat \u00een Sec\u021biunea 11.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Inspec\u021bia pre-achizi\u021bie pentru cump\u0103r\u0103torii profesioni\u0219ti:<\/strong> GASPA MACCHINE pune la dispozi\u021bia \u00eentreprinderilor \u0219i profesioni\u0219tilor posibilitatea de a efectua o inspec\u021bie tehnic\u0103 a utilajului \u00eenainte de achizi\u021bie, \u00een baza unui acord prealabil. Inspec\u021bia pre-achizi\u021bie permite verificarea st\u0103rii efective a utilajului \u0219i reduce semnificativ riscul de litigii post-v\u00e2nzare. Contacta\u021bi biroul nostru comercial la adresa <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> pentru a stabili o programare. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s13\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-book\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 13<\/small>\r\n Legisla\u021bia de Referin\u021b\u0103\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Prezenta politic\u0103 a fost redactat\u0103 \u00een conformitate cu urm\u0103toarele reglement\u0103ri europene \u0219i na\u021bionale \u00een vigoare. Referin\u021bele indicate mai jos sunt cele active la data intr\u0103rii \u00een vigoare a prezentei politici (12 iunie 2026) \u0219i ar putea fi actualizate \u00een urma modific\u0103rilor legislative. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-globe\"><\/i> Reglement\u0103ri Europene<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Directiva UE 2019\/771<\/strong> privind v\u00e2nzarea de bunuri \u0219i garan\u021bia legal\u0103 de conformitate (transpus\u0103 \u00een toate \u021b\u0103rile UE).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Directiva UE 2011\/83\/UE<\/strong> privind drepturile consumatorilor \u00een contractele la distan\u021b\u0103 \u0219i \u00een contractele negociate \u00een afara spa\u021biilor comerciale.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Directiva UE 2013\/11\/UE<\/strong> privind solu\u021bionarea alternativ\u0103 a litigiilor cu consumatorii (ADR).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Regulamentul UE nr. 524\/2013<\/strong> privind solu\u021bionarea online a litigiilor cu consumatorii (ODR).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Regulamentul UE nr. 593\/2008 (Roma I)<\/strong> privind legea aplicabil\u0103 obliga\u021biilor contractuale.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Regulamentul UE nr. 1215\/2012 (Bruxelles I bis)<\/strong> privind competen\u021ba judiciar\u0103, recunoa\u0219terea \u0219i executarea hot\u0103r\u00e2rilor \u00een materie civil\u0103 \u0219i comercial\u0103.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Regulamentul UE 2016\/679 (GDPR)<\/strong> privind protec\u021bia datelor cu caracter personal.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-flag\"><\/i> Reglement\u0103ri Italiene<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>D.Lgs. n. 206\/2005 (Codul Consumului)<\/strong> \u0219i modific\u0103rile ulterioare, inclusiv art. 49\u201367 privind contractele la distan\u021b\u0103, art. 128\u2013135-octies privind garan\u021bia legal\u0103 \u0219i art. 141\u2013141-decies privind ADR.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>D.Lgs. n. 170\/2021<\/strong> care transpune Directiva UE 2019\/771 privind v\u00e2nzarea de bunuri.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>D.Lgs. n. 130\/2015<\/strong> care transpune Directiva UE 2013\/11\/UE privind ADR.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>D.Lgs. n. 28\/2010<\/strong> privind medierea civil\u0103 \u0219i comercial\u0103 \u0219i modific\u0103rile ulterioare.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Art. 1490\u20131496 Codul Civil italian<\/strong> privind garan\u021bia pentru vicii \u00een v\u00e2nz\u0103rile \u00eentre \u00eentreprinderi.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>D.Lgs. n. 196\/2003 (Codul de Confiden\u021bialitate)<\/strong> astfel cum a fost modificat prin D.Lgs. 101\/2018 pentru adaptarea la GDPR. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>D.Lgs. n. 70\/2003<\/strong> privind comer\u021bul electronic, de punere \u00een aplicare a Directivei UE 2000\/31\/CE.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-refresh\"><\/i>\r\n <p><strong>Actualizarea politicii:<\/strong> GASPA MACCHINE se angajeaz\u0103 s\u0103 men\u021bin\u0103 actualizat\u0103 prezenta politic\u0103 \u00een conformitate cu modific\u0103rile legislative \u00een vigoare. \u00cen cazul unor actualiz\u0103ri substan\u021biale, data ultimei actualiz\u0103ri indicat\u0103 \u00een partea de sus a paginii va fi modificat\u0103 \u00een consecin\u021b\u0103. V\u0103 invit\u0103m s\u0103 consulta\u021bi periodic aceast\u0103 pagin\u0103 pentru a verifica eventualele actualiz\u0103ri. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s14\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-heart-handshake\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 14<\/small>\r\n Angajamentele Noastre fa\u021b\u0103 de Clien\u021bi\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Dincolo de obliga\u021biile legale, GASPA MACCHINE a ales s\u0103 adopte un set de principii \u0219i angajamente voluntare care ghideaz\u0103 abordarea noastr\u0103 \u00een gestionarea reclama\u021biilor \u0219i a litigiilor. Aceste angajamente reflect\u0103 filozofia noastr\u0103 comercial\u0103 \u0219i respectul pe care \u00eel avem pentru fiecare client \u00een parte. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-star\"><\/i> Angajamentele noastre principale<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Transparen\u021b\u0103 total\u0103:<\/strong> fiecare etap\u0103 a procesului de gestionare a reclama\u021biei este comunicat\u0103 clientului \u00een scris. Nu vom ascunde niciodat\u0103 informa\u021bii relevante \u0219i nu vom folosi un limbaj ambiguu pentru a v\u0103 limita drepturile. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>R\u0103spunsuri rapide \u0219i documentate:<\/strong> fiecare reclama\u021bie prime\u0219te un r\u0103spuns scris \u00een termenele indicate \u00een Sec\u021biunea 3, cu motive clare \u0219i documentate \u00een caz de respingere par\u021bial\u0103.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>F\u0103r\u0103 costuri suplimentare pentru reclama\u021biile \u00een garan\u021bie:<\/strong> toate costurile de expertiz\u0103, repara\u021bie, transport \u0219i \u00eenlocuire referitoare la reclama\u021biile \u00een garan\u021bie recunoscute ca fiind valide sunt suportate de GASPA MACCHINE.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Egalitate de tratament:<\/strong> to\u021bi clien\u021bii, indiferent de \u021bara de re\u0219edin\u021b\u0103, de valoarea achizi\u021biei sau de num\u0103rul de comenzi efectuate, primesc acela\u0219i nivel de asisten\u021b\u0103 \u0219i respect \u00een procedurile de reclama\u021bie.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Confiden\u021bialitate:<\/strong> informa\u021biile personale \u0219i comerciale partajate \u00een cadrul unei reclama\u021bii sunt tratate cu maxim\u0103 confiden\u021bialitate \u0219i nu sunt dezv\u0103luite ter\u021bilor dec\u00e2t dac\u0103 este strict necesar pentru solu\u021bionarea litigiului.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Bun\u0103-credin\u021b\u0103 \u00een procedurile ADR:<\/strong> particip\u0103m cu bun\u0103-credin\u021b\u0103 la orice procedur\u0103 de mediere sau ADR ini\u021biat\u0103 \u00eempotriva noastr\u0103 \u0219i nu utiliz\u0103m tactici dilatorii sau obstruc\u021bioniste.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>\u00cembun\u0103t\u0103\u021bire continu\u0103:<\/strong> fiecare reclama\u021bie primit\u0103 este analizat\u0103 ca o oportunitate de \u00eembun\u0103t\u0103\u021bire. Feedback-ul clien\u021bilor, chiar \u0219i cel negativ, este pre\u021bios pentru \u00eembun\u0103t\u0103\u021birea calit\u0103\u021bii produselor noastre, a descrierilor noastre \u0219i a serviciilor noastre. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-tool\"><\/i> Inspec\u021bia pre-livrare \u0219i documentarea st\u0103rii<\/div>\r\n <p>Pentru a garanta o transparen\u021b\u0103 maxim\u0103 privind starea utilajelor v\u00e2ndute, GASPA MACCHINE efectueaz\u0103 o <strong>inspec\u021bie tehnic\u0103 pre-livrare<\/strong> pentru fiecare utilaj \u00eenainte de expediere. Starea utilajului \u00een momentul expedierii este documentat\u0103 cu fotografii \u0219i\/sau videoclipuri, care pot fi furnizate clientului la cerere. Acest lucru ne permite s\u0103 distingem cu certitudine eventualele daune preexistente expedierii de daunele survenite \u00een timpul transportului sau \u00een utilizarea post-livrare. <\/p>\r\n\r\n <div class=\"gm-box gm-box-green\">\r\n <i class=\"ti ti-circle-check\"><\/i>\r\n <p><strong>Garan\u021bia echit\u0103\u021bii:<\/strong> GASPA MACCHINE nu va transfera niciodat\u0103 asupra clien\u021bilor responsabilitatea pentru problemele cauzate de defecte de fabrica\u021bie, erori \u00een descrieri sau daune survenite \u00een timpul transportului organizat de noi. Disponibilitatea noastr\u0103 de a g\u0103si solu\u021bii echitabile \u0219i rapide nu este o concesie extraordinar\u0103, ci un angajament ordinar \u0219i constant fa\u021b\u0103 de to\u021bi clien\u021bii no\u0219tri. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s15\" class=\"gm-contact gm-reveal\">\r\n <h3>Asisten\u021b\u0103 Reclama\u021bii \u2013 Contacta\u021bi-ne<\/h3>\r\n <p>Echipa noastr\u0103 v\u0103 st\u0103 la dispozi\u021bie pentru a primi reclama\u021bii, pentru a r\u0103spunde la \u00eentreb\u0103ri despre procedura de solu\u021bionare a litigiilor sau pentru orice alt\u0103 necesitate legat\u0103 de achizi\u021bia dumneavoastr\u0103. Nu ezita\u021bi s\u0103 ne contacta\u021bi: suntem aici pentru a v\u0103 ajuta. <\/p>\r\n <div class=\"gm-contact-grid\">\r\n <a href=\"mailto:info@gaspa-macchine.com\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-mail\"><\/i>\r\n info@gaspa-macchine.com\r\n <\/a>\r\n <a href=\"tel:+393773901146\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-phone\"><\/i>\r\n +39 377 390 1146\r\n <\/a>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-clock\"><\/i>\r\n Lun\u2013S\u00e2m, 09:00\u201318:00 CET\r\n <\/span>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-map-pin\"><\/i>\r\n Z.I. Predda Niedda Str. 30, 07100 Sassari (SS)\r\n <\/span> \r\n <\/div>\r\n <a href=\"https:\/\/gaspa-macchine.com\/ro\/contactati-ne\/\" class=\"gm-btn\">\r\n <i class=\"ti ti-send\"><\/i>\r\n Contacteaz\u0103-ne Acum\r\n <\/a>\r\n <\/div>\r\n\r\n<\/div>\r\n\r\n<script>\r\n(function(){\r\n var reveals = document.querySelectorAll('.gm-reveal');\r\n if (!reveals.length) return;\r\n var io = new IntersectionObserver(function(entries){\r\n entries.forEach(function(e){\r\n if (e.isIntersecting) { e.target.classList.add('visible'); io.unobserve(e.target); }\r\n });\r\n }, { threshold: 0.07 });\r\n reveals.forEach(function(el){ io.observe(el); });\r\n})();\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Reclama\u021bii \u0219i Solu\u021bionarea Controverselor \u2013 GASPA MACCHINE GASPA MACCHINE Reclama\u021bii \u0219i Solu\u021bionarea Controverselor Satisfac\u021bia dumneavoastr\u0103 este prioritatea noastr\u0103 absolut\u0103. Aceast\u0103 pagin\u0103 ilustreaz\u0103 \u00een mod clar \u0219i transparent procedurile pentru a prezenta o reclama\u021bie, drepturile dumneavoastr\u0103 legale, modalit\u0103\u021bile de solu\u021bionare amiabil\u0103 \u0219i c\u0103ile de recurs disponibile \u00een toate \u021b\u0103rile c\u0103tre care expediem. Ultima actualizare: 12 iunie 2026 Data intr\u0103rii \u00een vigoare: 12 iunie 2026 Italia \u2013 Expedieri \u00een 10 \u021b\u0103ri europene Cuprins Cine suntem \u0219i domeniul de aplicare Cum se prezint\u0103 o reclama\u021bie \u2013 Procedura oficial\u0103 Angajamente privind timpii de r\u0103spuns Solu\u021bionare amiabil\u0103 Remedii disponibile \u00een caz de controvers\u0103 Dreptul de retragere \u0219i rambursare Platforma ODR European\u0103 Solu\u021bionarea alternativ\u0103 a controverselor (ADR) Organisme ADR \u0219i autorit\u0103\u021bi de protec\u021bie pe \u021b\u0103ri Mediere civil\u0103 \u0219i comercial\u0103 \u00een Italia Instan\u021ba competent\u0103 \u0219i legea aplicabil\u0103 Controverse B2B \u2013 Profesioni\u0219ti \u0219i \u00centreprinderi Normativa de referin\u021b\u0103 Angajamentele noastre fa\u021b\u0103 de clien\u021bi Contact \u0219i asisten\u021b\u0103 Sec\u021biunea 1 Cine Suntem \u0219i Domeniul de Aplicare Prezenta Politic\u0103 de Reclama\u021bii \u0219i Solu\u021bionare a Controverselor este emis\u0103 de GASPA S.R.L MACCHINE, care opereaz\u0103 comercial sub numele GASPA MACCHINE, cu sediul legal \u0219i operativ \u00een Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italia, cod TVA IT 03006910909, cod ATECO 47.52.40. GASPA MACCHINE este un concesionar specializat \u00een v\u00e2nzarea, online \u0219i la distan\u021b\u0103, de utilaje agricole \u0219i de construc\u021bii noi \u0219i rulate. Catalogul nostru cuprinde: tractoare agricole, miniexcavatoare, utilaje pentru terasamente, cilindri compactori tandem, \u00eenc\u0103rc\u0103toare telescopice (telehandler), lope\u021bi mecanice \u0219i alte echipamente de \u0219antier marca JCB \u0219i de la al\u021bi produc\u0103tori de prim\u0103 importan\u021b\u0103. Toate achizi\u021biile sunt efectuate prin intermediul site-ului de e-commerce oficial gaspa-macchine.com, gestionat prin platforma WooCommerce pe WordPress. Prezenta politic\u0103 se aplic\u0103 tuturor achizi\u021biilor efectuate prin intermediul site-ului nostru web \u0219i reglementeaz\u0103 drepturile clien\u021bilor \u00een caz de reclama\u021bie, contesta\u021bie sau controvers\u0103 referitoare la o comand\u0103, la o livrare, la starea unui utilaj, la o rambursare sau la orice alt aspect al rela\u021biei comerciale cu GASPA MACCHINE. Oper\u0103m cu livr\u0103ri \u00een 10 \u021b\u0103ri europene: Italia Austria Finlanda Fran\u021ba Germania \u021a\u0103rile de Jos Polonia Rom\u00e2nia Spania Elve\u021bia Prezenta politic\u0103 este conform\u0103 cu D.Lgs. nr. 206\/2005 (Codul Consumului), cu D.Lgs. nr. 130\/2015 (transpunerea Directivei UE 2013\/11 privind ADR pentru consumatori), cu Regulamentul UE nr. 524\/2013 privind solu\u021bionarea controverselor online (ODR), precum \u0219i cu normativele de protec\u021bie a consumatorului \u00een vigoare \u00een fiecare \u021bar\u0103 de destina\u021bie. Dispozi\u021biile mai favorabile pentru consumator prev\u0103zute de legea \u021b\u0103rii de re\u0219edin\u021b\u0103 a cump\u0103r\u0103torului se aplic\u0103 \u00eentotdeauna cu prioritate fa\u021b\u0103 de prezentele condi\u021bii generale. Not\u0103 important\u0103: aceast\u0103 politic\u0103 se aplic\u0103 at\u00e2t consumatorilor priva\u021bi (persoane fizice care achizi\u021bioneaz\u0103 \u00een afara oric\u0103rei activit\u0103\u021bi comerciale, artizanale sau profesionale), c\u00e2t \u0219i profesioni\u0219tilor \u0219i \u00eentreprinderilor. Anumite drepturi, \u00een special cele legate de retragere \u0219i ADR, sunt rezervate consumatorilor priva\u021bi conform normativei europene \u0219i italiene \u00een vigoare. Sec\u021biunile relevante specific\u0103 \u00een mod clar c\u00e2nd se aplic\u0103 doar uneia dintre cele dou\u0103 categorii. Sec\u021biunea 2 Cum se Prezint\u0103 o Reclama\u021bie \u2013 Procedura Oficial\u0103 GASPA MACCHINE a definit o procedur\u0103 intern\u0103 clar\u0103 \u0219i accesibil\u0103 pentru gestionarea oric\u0103rei reclama\u021bii. V\u0103 invit\u0103m s\u0103 urma\u021bi pa\u0219ii descri\u0219i mai jos pentru a garanta c\u0103 reclama\u021bia dumneavoastr\u0103 este \u00eenregistrat\u0103, examinat\u0103 \u0219i solu\u021bionat\u0103 \u00een cel mai scurt timp posibil. Nu este necesar niciun formular pretip\u0103rit: este suficient\u0103 o comunicare scris\u0103 prin e-mail sau un apel telefonic pentru a ini\u021bia procesul. Pasul 1 \u2013 Contacta\u021bi serviciul clien\u021bi al GASPA MACCHINE Trimite\u021bi o comunicare scris\u0103 la adresa info@gaspa-macchine.com sau telefona\u021bi-ne la +39 377 390 1146 (luni\u2013s\u00e2mb\u0103t\u0103, orele 09:00\u201318:00, fus orar CET). Pentru o tratare mai rapid\u0103 a reclama\u021biei, v\u0103 sf\u0103tuim s\u0103 utiliza\u021bi comunicarea scris\u0103 prin e-mail, astfel \u00eenc\u00e2t s\u0103 v\u0103 r\u0103m\u00e2n\u0103 o urm\u0103 a \u00eentregii coresponden\u021be. Pasul 2 \u2013 Indica\u021bi detaliile reclama\u021biei dumneavoastr\u0103 \u00cen comunicare este necesar s\u0103 include\u021bi: (a) num\u0103rul comenzii sau referin\u021ba achizi\u021biei; (b) denumirea \u0219i modelul utilajului achizi\u021bionat; (c) o descriere precis\u0103 \u0219i detaliat\u0103 a problemei \u00eent\u00e2mpinate; (d) data la care s-a produs problema sau la care a\u021bi descoperit-o; (e) tipul de solu\u021bie pe care o solicita\u021bi (rambursare, reparare, \u00eenlocuire, reducerea pre\u021bului sau altele). Cu c\u00e2t informa\u021biile furnizate sunt mai complete, cu at\u00e2t mai rapid va fi r\u0103spunsul nostru. Pasul 3 \u2013 Anexa\u021bi documenta\u021bia de suport Pentru a facilita verificarea reclama\u021biei, v\u0103 rug\u0103m s\u0103 anexa\u021bi, acolo unde sunt disponibile: fotografii sau videoclipuri care s\u0103 documenteze defectul sau dauna; copia facturii de achizi\u021bie sau a confirm\u0103rii comenzii; documentul de transport semnat la momentul livr\u0103rii; eventuale comunic\u0103ri anterioare cu serviciul nostru clien\u021bi cu privire la aceea\u0219i problem\u0103. \u00cen cazul daunelor la livrare, este fundamental ca defectul s\u0103 fi fost notat pe documentul de transport la momentul recep\u021biei, \u00eenainte de a semna transportatorului. Pasul 4 \u2013 Primi\u021bi num\u0103rul de referin\u021b\u0103 al reclama\u021biei \u00cen termen de 2 zile lucr\u0103toare de la primirea comunic\u0103rii dumneavoastr\u0103, v\u0103 vom trimite o confirmare scris\u0103 con\u021bin\u00e2nd num\u0103rul de referin\u021b\u0103 intern al reclama\u021biei (tichet de asisten\u021b\u0103), numele responsabilului care va gestiona dosarul \u0219i timpii indicativi prev\u0103zu\u021bi pentru solu\u021bionare. P\u0103stra\u021bi acest num\u0103r de referin\u021b\u0103 pentru eventuale comunic\u0103ri ulterioare. Pasul 5 \u2013 Instruirea \u0219i evaluarea reclama\u021biei Echipa noastr\u0103 tehnic\u0103 \u0219i comercial\u0103 va examina documenta\u021bia furnizat\u0103 \u00een termen de 5 zile lucr\u0103toare de la primirea complet\u0103 a dosarului. \u00cen aceast\u0103 faz\u0103 v-am putea contacta pentru a solicita informa\u021bii suplimentare, documenta\u021bie fotografic\u0103 suplimentar\u0103 sau pentru a conveni o inspec\u021bie la distan\u021b\u0103 prin apel video cu tehnicianul nostru specializat, \u00een cazul \u00een care problema ar necesita acest lucru. Pasul 6 \u2013 Comunicarea solu\u021biei propuse La finalul instruirii, v\u0103 vom comunica \u00een scris rezultatul evalu\u0103rii \u0219i solu\u021bia propus\u0103 (reparare, \u00eenlocuire, reducerea pre\u021bului, rambursare sau alt\u0103 m\u0103sur\u0103). \u00cen caz de admitere par\u021bial\u0103 sau de respingere a reclama\u021biei, v\u0103 vom furniza o motivare detaliat\u0103 \u0219i clar\u0103. Ve\u021bi avea apoi posibilitatea de a accepta solu\u021bia propus\u0103 sau de a proceda cu c\u0103ile de recurs alternative descrise \u00een sec\u021biunile urm\u0103toare ale prezentei politici. Aten\u021bie \u2013 Daune la livrare: dac\u0103 utilajul prezint\u0103 daune vizibile la momentul livr\u0103rii, este indispensabil s\u0103 nota\u021bi contesta\u021bia pe documentul de transport \u00eenainte de a semna \u0219i s\u0103 fotografia\u021bi daunele imediat. Ulterior, contacta\u021bi GASPA MACCHINE \u00een termen de 3 zile lucr\u0103toare de la livrare. Neraportarea la timp a daunelor de transport ar putea compromite posibilitatea de a v\u0103<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"googlesitekit_rrm_CAow0ePLDA:productID":"","_uag_custom_page_level_css":"","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-39742","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"ocean-thumb-m":false,"ocean-thumb-ml":false,"ocean-thumb-l":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"claudesurs112@gmail.com","author_link":"https:\/\/gaspa-macchine.com\/ro\/author\/claudesurs112gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Reclama\u021bii \u0219i Solu\u021bionarea Controverselor \u2013 GASPA MACCHINE GASPA MACCHINE Reclama\u021bii \u0219i Solu\u021bionarea Controverselor Satisfac\u021bia dumneavoastr\u0103 este prioritatea noastr\u0103 absolut\u0103. Aceast\u0103 pagin\u0103 ilustreaz\u0103 \u00een mod clar \u0219i transparent procedurile pentru a prezenta o reclama\u021bie, drepturile dumneavoastr\u0103 legale, modalit\u0103\u021bile de solu\u021bionare amiabil\u0103 \u0219i c\u0103ile de recurs disponibile \u00een toate \u021b\u0103rile c\u0103tre care expediem. Ultima actualizare: 12 iunie…","_links":{"self":[{"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/pages\/39742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/comments?post=39742"}],"version-history":[{"count":3,"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/pages\/39742\/revisions"}],"predecessor-version":[{"id":41093,"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/pages\/39742\/revisions\/41093"}],"wp:attachment":[{"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/media?parent=39742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

\n\t\t\t\t

\n\t\t\t\t\t

\n\t\t\t\t

\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\nReclama\u021bii \u0219i Solu\u021bionarea Controverselor \u2013 GASPA MACCHINE<\/title>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\" \/>\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin \/>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;500;600;700;800&family=Sora:wght@400;600;700;800&display=swap\" rel=\"stylesheet\" \/>\r\n<link rel=\"stylesheet\" href=\"https:\/\/cdn.jsdelivr.net\/npm\/@tabler\/icons-webfont@latest\/tabler-icons.min.css\" \/>\r\n\r\n<style>\r\n *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\r\n\r\n :root {\r\n --navy: #0b1442;\r\n --blue-deep: #0f2080;\r\n --blue-mid: #1a3ec2;\r\n --blue-bright: #2563eb;\r\n --blue-light: #3b82f6;\r\n --blue-glow: #60a5fa;\r\n --white: #ffffff;\r\n --off-white: #f0f4ff;\r\n --glass: rgba(255,255,255,0.07);\r\n --glass-border:rgba(255,255,255,0.15);\r\n --glass-hover: rgba(255,255,255,0.13);\r\n --text-muted: rgba(255,255,255,0.70);\r\n --text-dim: rgba(255,255,255,0.50);\r\n --accent: #60a5fa;\r\n --accent-gold: #fbbf24;\r\n --font-display:'Sora', sans-serif;\r\n --font-body: 'Inter', sans-serif;\r\n --radius-card: 18px;\r\n --radius-pill: 999px;\r\n --transition: 0.30s cubic-bezier(0.4, 0, 0.2, 1);\r\n }\r\n\r\n body {\r\n font-family: var(--font-body);\r\n background: linear-gradient(160deg, var(--navy) 0%, var(--blue-deep) 35%, var(--blue-mid) 70%, #1a50d8 100%);\r\n background-attachment: fixed;\r\n color: var(--white);\r\n line-height: 1.7;\r\n min-height: 100vh;\r\n -webkit-font-smoothing: antialiased;\r\n }\r\n\r\n \/* \u2500\u2500 Page wrapper \u2500\u2500 *\/\r\n .gm-warranty {\r\n max-width: 1100px;\r\n margin: 0 auto;\r\n padding: 56px 24px 80px;\r\n }\r\n\r\n \/* \u2500\u2500 Hero header \u2500\u2500 *\/\r\n .gm-hero {\r\n text-align: center;\r\n padding: 64px 32px 56px;\r\n position: relative;\r\n }\r\n .gm-hero::before {\r\n content: '';\r\n position: absolute; inset: 0;\r\n border-radius: 28px;\r\n background: radial-gradient(ellipse at 50% 0%, rgba(37,99,235,0.35) 0%, transparent 70%);\r\n pointer-events: none;\r\n }\r\n .gm-hero-badge {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: rgba(96,165,250,0.18);\r\n border: 1px solid rgba(96,165,250,0.35);\r\n border-radius: var(--radius-pill);\r\n padding: 6px 20px;\r\n font-size: 12px; font-weight: 600; letter-spacing: 0.12em;\r\n text-transform: uppercase; color: var(--blue-glow);\r\n margin-bottom: 28px;\r\n }\r\n .gm-hero h1 {\r\n font-family: var(--font-display);\r\n font-size: clamp(2rem, 5vw, 3.2rem);\r\n font-weight: 800; line-height: 1.15;\r\n color: var(--white);\r\n margin-bottom: 18px;\r\n }\r\n .gm-hero h1 span { color: var(--blue-glow); }\r\n .gm-hero-sub {\r\n font-size: 16px; color: var(--text-muted); max-width: 680px; margin: 0 auto 32px;\r\n }\r\n .gm-meta-row {\r\n display: flex; flex-wrap: wrap; gap: 12px; justify-content: center; margin-bottom: 16px;\r\n }\r\n .gm-meta-chip {\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 6px 16px;\r\n font-size: 13px; color: var(--text-muted);\r\n transition: var(--transition);\r\n }\r\n .gm-meta-chip:hover { background: var(--glass-hover); color: var(--white); }\r\n .gm-meta-chip i { color: var(--accent); }\r\n .gm-divider {\r\n width: 72px; height: 3px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 99px; margin: 32px auto 0;\r\n }\r\n\r\n \/* \u2500\u2500 Table of contents \u2500\u2500 *\/\r\n .gm-toc {\r\n background: var(--glass);\r\n border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card);\r\n padding: 32px 36px;\r\n margin-bottom: 48px;\r\n transition: var(--transition);\r\n }\r\n .gm-toc:hover { background: var(--glass-hover); }\r\n .gm-toc-title {\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700;\r\n text-transform: uppercase; letter-spacing: 0.1em;\r\n color: var(--accent); margin-bottom: 20px;\r\n display: flex; align-items: center; gap: 10px;\r\n }\r\n .gm-toc ol {\r\n display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 6px 24px;\r\n padding-left: 0; list-style: none; counter-reset: toc;\r\n }\r\n .gm-toc ol li { counter-increment: toc; }\r\n .gm-toc ol li a {\r\n display: flex; align-items: center; gap: 8px;\r\n color: var(--text-muted); text-decoration: none;\r\n font-size: 14px; padding: 4px 0;\r\n transition: var(--transition);\r\n }\r\n .gm-toc ol li a::before {\r\n content: counter(toc, decimal-leading-zero);\r\n font-size: 11px; font-weight: 700; color: var(--blue-glow);\r\n min-width: 24px;\r\n }\r\n .gm-toc ol li a:hover { color: var(--white); padding-left: 4px; }\r\n\r\n \/* \u2500\u2500 Section card \u2500\u2500 *\/\r\n .gm-section {\r\n background: var(--glass);\r\n border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-card);\r\n padding: 40px 44px;\r\n margin-bottom: 28px;\r\n transition: background var(--transition), border-color var(--transition), transform var(--transition), box-shadow var(--transition);\r\n position: relative; overflow: hidden;\r\n }\r\n .gm-section::before {\r\n content: '';\r\n position: absolute; top: 0; left: 0; right: 0; height: 2px;\r\n background: linear-gradient(90deg, var(--blue-bright), var(--blue-glow), transparent);\r\n opacity: 0; transition: opacity var(--transition);\r\n }\r\n .gm-section:hover {\r\n background: var(--glass-hover);\r\n border-color: rgba(96,165,250,0.30);\r\n transform: translateY(-2px);\r\n box-shadow: 0 20px 60px rgba(0,0,0,0.25);\r\n }\r\n .gm-section:hover::before { opacity: 1; }\r\n\r\n .gm-section-header {\r\n display: flex; align-items: flex-start; gap: 16px;\r\n margin-bottom: 28px;\r\n }\r\n .gm-section-icon {\r\n width: 52px; height: 52px; flex-shrink: 0;\r\n background: linear-gradient(135deg, var(--blue-bright), var(--blue-glow));\r\n border-radius: 14px; display: flex; align-items: center; justify-content: center;\r\n font-size: 24px; color: var(--white);\r\n box-shadow: 0 8px 24px rgba(37,99,235,0.40);\r\n transition: transform var(--transition), box-shadow var(--transition);\r\n }\r\n .gm-section:hover .gm-section-icon {\r\n transform: scale(1.08) rotate(-4deg);\r\n box-shadow: 0 12px 32px rgba(37,99,235,0.55);\r\n }\r\n .gm-section-title {\r\n font-family: var(--font-display);\r\n font-size: 1.25rem; font-weight: 700; color: var(--white);\r\n line-height: 1.2;\r\n }\r\n .gm-section-title small {\r\n display: block; font-size: 12px; font-weight: 500;\r\n color: var(--accent); letter-spacing: 0.08em; text-transform: uppercase; margin-bottom: 4px;\r\n }\r\n\r\n \/* \u2500\u2500 Typography \u2500\u2500 *\/\r\n .gm-section p { font-size: 15px; color: var(--text-muted); margin-bottom: 16px; }\r\n .gm-section p:last-child { margin-bottom: 0; }\r\n .gm-section strong { color: var(--white); font-weight: 600; }\r\n .gm-section a { color: var(--accent); text-decoration: none; }\r\n .gm-section a:hover { text-decoration: underline; }\r\n\r\n \/* \u2500\u2500 Sub-heading \u2500\u2500 *\/\r\n .gm-sub {\r\n font-family: var(--font-display);\r\n font-size: 15px; font-weight: 700;\r\n color: var(--white); margin: 28px 0 12px;\r\n display: flex; align-items: center; gap: 8px;\r\n }\r\n .gm-sub i { color: var(--accent); font-size: 17px; }\r\n .gm-sub:first-of-type { margin-top: 8px; }\r\n\r\n \/* \u2500\u2500 Lists \u2500\u2500 *\/\r\n .gm-list {\r\n list-style: none; padding: 0; margin: 0 0 16px;\r\n }\r\n .gm-list li {\r\n display: flex; align-items: flex-start; gap: 10px;\r\n font-size: 15px; color: var(--text-muted);\r\n padding: 8px 0; border-bottom: 1px solid rgba(255,255,255,0.06);\r\n transition: var(--transition);\r\n }\r\n .gm-list li:last-child { border-bottom: none; }\r\n .gm-list li:hover { color: var(--white); padding-left: 4px; }\r\n .gm-list li i { color: var(--accent); font-size: 16px; margin-top: 2px; flex-shrink: 0; }\r\n .gm-list-x li i { color: #f87171; }\r\n .gm-list-warn li i { color: var(--accent-gold); }\r\n\r\n \/* \u2500\u2500 Country table \u2500\u2500 *\/\r\n .gm-table-wrap {\r\n overflow-x: auto; border-radius: 14px;\r\n border: 1px solid var(--glass-border);\r\n margin: 20px 0;\r\n }\r\n .gm-table {\r\n width: 100%; border-collapse: collapse;\r\n font-size: 14px;\r\n }\r\n .gm-table thead tr {\r\n background: linear-gradient(90deg, rgba(37,99,235,0.50), rgba(96,165,250,0.25));\r\n }\r\n .gm-table th {\r\n padding: 14px 18px; text-align: left;\r\n font-family: var(--font-display); font-size: 12px;\r\n font-weight: 700; letter-spacing: 0.08em;\r\n text-transform: uppercase; color: var(--blue-glow);\r\n white-space: nowrap;\r\n }\r\n .gm-table td {\r\n padding: 13px 18px; color: var(--text-muted);\r\n border-top: 1px solid rgba(255,255,255,0.06);\r\n vertical-align: top;\r\n transition: var(--transition);\r\n }\r\n .gm-table tr:hover td { background: rgba(255,255,255,0.05); color: var(--white); }\r\n .gm-table td strong { color: var(--white); }\r\n .gm-table td .flag { font-size: 18px; margin-right: 6px; }\r\n .gm-table td a { color: var(--accent); text-decoration: none; }\r\n .gm-table td a:hover { text-decoration: underline; }\r\n\r\n \/* \u2500\u2500 Info box \u2500\u2500 *\/\r\n .gm-box {\r\n border-radius: 14px; padding: 20px 24px; margin: 20px 0;\r\n display: flex; align-items: flex-start; gap: 14px;\r\n font-size: 14px;\r\n transition: var(--transition);\r\n }\r\n .gm-box:hover { transform: translateX(4px); }\r\n .gm-box-blue {\r\n background: rgba(37,99,235,0.18);\r\n border: 1px solid rgba(96,165,250,0.30);\r\n }\r\n .gm-box-gold {\r\n background: rgba(251,191,36,0.12);\r\n border: 1px solid rgba(251,191,36,0.30);\r\n }\r\n .gm-box-red {\r\n background: rgba(248,113,113,0.10);\r\n border: 1px solid rgba(248,113,113,0.25);\r\n }\r\n .gm-box-green {\r\n background: rgba(52,211,153,0.10);\r\n border: 1px solid rgba(52,211,153,0.25);\r\n }\r\n .gm-box i { font-size: 22px; flex-shrink: 0; margin-top: 1px; }\r\n .gm-box-blue i { color: var(--blue-glow); }\r\n .gm-box-gold i { color: var(--accent-gold); }\r\n .gm-box-red i { color: #f87171; }\r\n .gm-box-green i{ color: #34d399; }\r\n .gm-box p { margin: 0; color: var(--text-muted); line-height: 1.6; }\r\n .gm-box p strong { color: var(--white); }\r\n .gm-box a { color: var(--accent); }\r\n\r\n \/* \u2500\u2500 Timeline \u2500\u2500 *\/\r\n .gm-timeline { padding: 0; list-style: none; margin: 12px 0; }\r\n .gm-timeline li {\r\n display: flex; gap: 18px;\r\n padding-bottom: 24px;\r\n position: relative;\r\n transition: var(--transition);\r\n }\r\n .gm-timeline li:hover { padding-left: 6px; }\r\n .gm-timeline li::before {\r\n content: '';\r\n position: absolute; left: 19px; top: 40px; bottom: 0;\r\n width: 1px; background: var(--glass-border);\r\n }\r\n .gm-timeline li:last-child::before { display: none; }\r\n .gm-timeline-dot {\r\n width: 40px; height: 40px; flex-shrink: 0;\r\n background: rgba(37,99,235,0.30); border: 1px solid var(--blue-bright);\r\n border-radius: 50%; display: flex; align-items: center; justify-content: center;\r\n font-size: 16px; color: var(--accent);\r\n transition: var(--transition);\r\n }\r\n .gm-timeline li:hover .gm-timeline-dot {\r\n background: var(--blue-bright); color: var(--white);\r\n }\r\n .gm-timeline-body { padding-top: 8px; }\r\n .gm-timeline-body strong { display: block; font-size: 15px; color: var(--white); margin-bottom: 4px; }\r\n .gm-timeline-body span { font-size: 14px; color: var(--text-muted); }\r\n .gm-timeline-body span a { color: var(--accent); }\r\n\r\n \/* \u2500\u2500 Stat row \u2500\u2500 *\/\r\n .gm-stat-row {\r\n display: grid; grid-template-columns: repeat(auto-fit, minmax(180px,1fr));\r\n gap: 16px; margin: 24px 0;\r\n }\r\n .gm-stat-card {\r\n background: rgba(37,99,235,0.15);\r\n border: 1px solid rgba(96,165,250,0.22);\r\n border-radius: 14px; padding: 22px 18px; text-align: center;\r\n transition: var(--transition);\r\n }\r\n .gm-stat-card:hover {\r\n background: rgba(37,99,235,0.28);\r\n border-color: rgba(96,165,250,0.45);\r\n transform: translateY(-3px);\r\n box-shadow: 0 12px 32px rgba(0,0,0,0.20);\r\n }\r\n .gm-stat-card .stat-num {\r\n font-family: var(--font-display); font-size: 2rem; font-weight: 800;\r\n color: var(--blue-glow); line-height: 1;\r\n }\r\n .gm-stat-card .stat-label {\r\n font-size: 13px; color: var(--text-muted); margin-top: 6px;\r\n }\r\n .gm-stat-card i { font-size: 26px; color: var(--accent); margin-bottom: 8px; display: block; }\r\n\r\n \/* \u2500\u2500 Contact strip \u2500\u2500 *\/\r\n .gm-contact {\r\n background: linear-gradient(135deg, rgba(37,99,235,0.35), rgba(15,32,128,0.50));\r\n border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-card);\r\n padding: 44px; text-align: center;\r\n margin-top: 40px;\r\n transition: var(--transition);\r\n }\r\n .gm-contact:hover { border-color: rgba(96,165,250,0.55); box-shadow: 0 24px 64px rgba(0,0,0,0.30); }\r\n .gm-contact h3 {\r\n font-family: var(--font-display);\r\n font-size: 1.5rem; font-weight: 800;\r\n color: var(--white); margin-bottom: 10px;\r\n }\r\n .gm-contact p { font-size: 15px; color: var(--text-muted); margin-bottom: 28px; }\r\n .gm-contact-grid {\r\n display: flex; flex-wrap: wrap; gap: 14px; justify-content: center; margin-bottom: 28px;\r\n }\r\n .gm-contact-item {\r\n display: flex; align-items: center; gap: 10px;\r\n background: var(--glass); border: 1px solid var(--glass-border);\r\n border-radius: var(--radius-pill); padding: 10px 22px;\r\n font-size: 14px; color: var(--white); text-decoration: none;\r\n transition: var(--transition);\r\n }\r\n .gm-contact-item:hover { background: rgba(37,99,235,0.40); border-color: var(--blue-glow); transform: translateY(-2px); }\r\n .gm-contact-item i { color: var(--accent); font-size: 18px; }\r\n .gm-btn {\r\n display: inline-flex; align-items: center; gap: 8px;\r\n background: var(--white); color: var(--navy);\r\n border-radius: var(--radius-pill); padding: 14px 36px;\r\n font-family: var(--font-display); font-size: 15px; font-weight: 700;\r\n letter-spacing: 0.04em; text-decoration: none;\r\n transition: var(--transition);\r\n box-shadow: 0 8px 24px rgba(0,0,0,0.25);\r\n }\r\n .gm-btn:hover { background: var(--off-white); transform: translateY(-3px); box-shadow: 0 16px 40px rgba(0,0,0,0.30); }\r\n .gm-btn i { font-size: 18px; }\r\n\r\n \/* \u2500\u2500 Badge pills \u2500\u2500 *\/\r\n .gm-pill-row { display: flex; flex-wrap: wrap; gap: 8px; margin: 14px 0; }\r\n .gm-pill {\r\n display: inline-flex; align-items: center; gap: 6px;\r\n background: rgba(37,99,235,0.22); border: 1px solid rgba(96,165,250,0.30);\r\n border-radius: var(--radius-pill); padding: 5px 14px;\r\n font-size: 13px; color: var(--blue-glow); font-weight: 500;\r\n transition: var(--transition);\r\n }\r\n .gm-pill:hover { background: rgba(37,99,235,0.38); color: var(--white); }\r\n\r\n \/* \u2500\u2500 Responsive \u2500\u2500 *\/\r\n @media (max-width: 720px) {\r\n .gm-section { padding: 28px 22px; }\r\n .gm-hero { padding: 40px 16px 36px; }\r\n .gm-contact { padding: 32px 22px; }\r\n .gm-toc { padding: 24px 20px; }\r\n .gm-stat-row { grid-template-columns: repeat(2, 1fr); }\r\n }\r\n @media (max-width: 480px) {\r\n .gm-stat-row { grid-template-columns: 1fr 1fr; }\r\n }\r\n\r\n \/* \u2500\u2500 Scroll reveal \u2500\u2500 *\/\r\n .gm-reveal { opacity: 0; transform: translateY(24px); transition: opacity 0.55s ease, transform 0.55s ease; }\r\n .gm-reveal.visible { opacity: 1; transform: translateY(0); }\r\n<\/style>\r\n\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"gm-warranty\">\r\n\r\n \r\n <div class=\"gm-hero gm-reveal\">\r\n <div class=\"gm-hero-badge\">\r\n <i class=\"ti ti-message-report\"><\/i>\r\n GASPA MACCHINE\r\n <\/div>\r\n <h1>Reclama\u021bii \u0219i <span>Solu\u021bionarea Controverselor<\/span><\/h1>\r\n <p class=\"gm-hero-sub\">\r\n Satisfac\u021bia dumneavoastr\u0103 este prioritatea noastr\u0103 absolut\u0103. Aceast\u0103 pagin\u0103 ilustreaz\u0103 \u00een mod clar \u0219i transparent procedurile pentru a prezenta o reclama\u021bie, drepturile dumneavoastr\u0103 legale, modalit\u0103\u021bile de solu\u021bionare amiabil\u0103 \u0219i c\u0103ile de recurs disponibile \u00een toate \u021b\u0103rile c\u0103tre care expediem. \r\n <\/p>\r\n <div class=\"gm-meta-row\">\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar\"><\/i> Ultima actualizare: 12 iunie 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-calendar-check\"><\/i> Data intr\u0103rii \u00een vigoare: 12 iunie 2026<\/span>\r\n <span class=\"gm-meta-chip\"><i class=\"ti ti-map-pin\"><\/i> Italia \u2013 Expedieri \u00een 10 \u021b\u0103ri europene<\/span>\r\n <\/div>\r\n <div class=\"gm-divider\"><\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"gm-toc gm-reveal\">\r\n <div class=\"gm-toc-title\"><i class=\"ti ti-list\"><\/i> Cuprins<\/div>\r\n <ol>\r\n <li><a href=\"#s1\">Cine suntem \u0219i domeniul de aplicare<\/a><\/li>\r\n <li><a href=\"#s2\">Cum se prezint\u0103 o reclama\u021bie \u2013 Procedura oficial\u0103<\/a><\/li>\r\n <li><a href=\"#s3\">Angajamente privind timpii de r\u0103spuns<\/a><\/li>\r\n <li><a href=\"#s4\">Solu\u021bionare amiabil\u0103<\/a><\/li>\r\n <li><a href=\"#s5\">Remedii disponibile \u00een caz de controvers\u0103<\/a><\/li>\r\n <li><a href=\"#s6\">Dreptul de retragere \u0219i rambursare<\/a><\/li>\r\n <li><a href=\"#s7\">Platforma ODR European\u0103<\/a><\/li>\r\n <li><a href=\"#s8\">Solu\u021bionarea alternativ\u0103 a controverselor (ADR)<\/a><\/li>\r\n <li><a href=\"#s9\">Organisme ADR \u0219i autorit\u0103\u021bi de protec\u021bie pe \u021b\u0103ri<\/a><\/li>\r\n <li><a href=\"#s10\">Mediere civil\u0103 \u0219i comercial\u0103 \u00een Italia<\/a><\/li>\r\n <li><a href=\"#s11\">Instan\u021ba competent\u0103 \u0219i legea aplicabil\u0103<\/a><\/li>\r\n <li><a href=\"#s12\">Controverse B2B \u2013 Profesioni\u0219ti \u0219i \u00centreprinderi<\/a><\/li>\r\n <li><a href=\"#s13\">Normativa de referin\u021b\u0103<\/a><\/li>\r\n <li><a href=\"#s14\">Angajamentele noastre fa\u021b\u0103 de clien\u021bi<\/a><\/li>\r\n <li><a href=\"#s15\">Contact \u0219i asisten\u021b\u0103<\/a><\/li>\r\n <\/ol>\r\n <\/div>\r\n\r\n \r\n <div id=\"s1\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-building-store\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 1<\/small>\r\n Cine Suntem \u0219i Domeniul de Aplicare\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Prezenta Politic\u0103 de Reclama\u021bii \u0219i Solu\u021bionare a Controverselor este emis\u0103 de <strong>GASPA S.R.L MACCHINE<\/strong>, care opereaz\u0103 comercial sub numele <strong>GASPA MACCHINE<\/strong>, cu sediul legal \u0219i operativ \u00een <strong>Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italia<\/strong>, cod TVA <strong>IT 03006910909<\/strong>, cod ATECO 47.52.40.<\/p>\r\n\r\n <p>GASPA MACCHINE este un concesionar specializat \u00een v\u00e2nzarea, online \u0219i la distan\u021b\u0103, de <strong>utilaje agricole \u0219i de construc\u021bii noi \u0219i rulate<\/strong>. Catalogul nostru cuprinde: tractoare agricole, miniexcavatoare, utilaje pentru terasamente, cilindri compactori tandem, \u00eenc\u0103rc\u0103toare telescopice (telehandler), lope\u021bi mecanice \u0219i alte echipamente de \u0219antier marca JCB \u0219i de la al\u021bi produc\u0103tori de prim\u0103 importan\u021b\u0103. Toate achizi\u021biile sunt efectuate prin intermediul site-ului de e-commerce oficial <strong><a href=\"https:\/\/gaspa-macchine.com\/ro\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com<\/a><\/strong>, gestionat prin platforma WooCommerce pe WordPress. <\/p>\r\n\r\n <p>Prezenta politic\u0103 se aplic\u0103 tuturor achizi\u021biilor efectuate prin intermediul site-ului nostru web \u0219i reglementeaz\u0103 drepturile clien\u021bilor \u00een caz de reclama\u021bie, contesta\u021bie sau controvers\u0103 referitoare la o comand\u0103, la o livrare, la starea unui utilaj, la o rambursare sau la orice alt aspect al rela\u021biei comerciale cu GASPA MACCHINE. Oper\u0103m cu livr\u0103ri \u00een 10 \u021b\u0103ri europene: <\/p>\r\n\r\n <div class=\"gm-pill-row\">\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Italia<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Austria<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Finlanda<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Fran\u021ba<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Germania<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> \u021a\u0103rile de Jos<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Polonia<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Rom\u00e2nia<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Spania<\/span>\r\n <span class=\"gm-pill\"><i class=\"ti ti-map-pin\"><\/i> Elve\u021bia<\/span>\r\n <\/div>\r\n\r\n <p>Prezenta politic\u0103 este conform\u0103 cu <strong>D.Lgs. nr. 206\/2005 (Codul Consumului)<\/strong>, cu <strong>D.Lgs. nr. 130\/2015<\/strong> (transpunerea Directivei UE 2013\/11 privind ADR pentru consumatori), cu <strong>Regulamentul UE nr. 524\/2013<\/strong> privind solu\u021bionarea controverselor online (ODR), precum \u0219i cu normativele de protec\u021bie a consumatorului \u00een vigoare \u00een fiecare \u021bar\u0103 de destina\u021bie. Dispozi\u021biile mai favorabile pentru consumator prev\u0103zute de legea \u021b\u0103rii de re\u0219edin\u021b\u0103 a cump\u0103r\u0103torului se aplic\u0103 \u00eentotdeauna cu prioritate fa\u021b\u0103 de prezentele condi\u021bii generale. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Not\u0103 important\u0103:<\/strong> aceast\u0103 politic\u0103 se aplic\u0103 at\u00e2t <strong>consumatorilor priva\u021bi<\/strong> (persoane fizice care achizi\u021bioneaz\u0103 \u00een afara oric\u0103rei activit\u0103\u021bi comerciale, artizanale sau profesionale), c\u00e2t \u0219i <strong>profesioni\u0219tilor \u0219i \u00eentreprinderilor<\/strong>. Anumite drepturi, \u00een special cele legate de retragere \u0219i ADR, sunt rezervate consumatorilor priva\u021bi conform normativei europene \u0219i italiene \u00een vigoare. Sec\u021biunile relevante specific\u0103 \u00een mod clar c\u00e2nd se aplic\u0103 doar uneia dintre cele dou\u0103 categorii. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s2\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-file-report\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 2<\/small>\r\n Cum se Prezint\u0103 o Reclama\u021bie \u2013 Procedura Oficial\u0103\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE a definit o procedur\u0103 intern\u0103 clar\u0103 \u0219i accesibil\u0103 pentru gestionarea oric\u0103rei reclama\u021bii. V\u0103 invit\u0103m s\u0103 urma\u021bi pa\u0219ii descri\u0219i mai jos pentru a garanta c\u0103 reclama\u021bia dumneavoastr\u0103 este \u00eenregistrat\u0103, examinat\u0103 \u0219i solu\u021bionat\u0103 \u00een cel mai scurt timp posibil. Nu este necesar niciun formular pretip\u0103rit: este suficient\u0103 o comunicare scris\u0103 prin e-mail sau un apel telefonic pentru a ini\u021bia procesul. <\/p>\r\n\r\n <ol class=\"gm-timeline\">\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-mail\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Pasul 1 \u2013 Contacta\u021bi serviciul clien\u021bi al GASPA MACCHINE<\/strong>\r\n <span>Trimite\u021bi o comunicare scris\u0103 la adresa <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> sau telefona\u021bi-ne la <a href=\"tel:+393773901146\">+39 377 390 1146<\/a> (luni\u2013s\u00e2mb\u0103t\u0103, orele 09:00\u201318:00, fus orar CET). Pentru o tratare mai rapid\u0103 a reclama\u021biei, v\u0103 sf\u0103tuim s\u0103 utiliza\u021bi comunicarea scris\u0103 prin e-mail, astfel \u00eenc\u00e2t s\u0103 v\u0103 r\u0103m\u00e2n\u0103 o urm\u0103 a \u00eentregii coresponden\u021be.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-clipboard-list\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Pasul 2 \u2013 Indica\u021bi detaliile reclama\u021biei dumneavoastr\u0103<\/strong>\r\n <span>\u00cen comunicare este necesar s\u0103 include\u021bi: <strong>(a)<\/strong> num\u0103rul comenzii sau referin\u021ba achizi\u021biei; <strong>(b)<\/strong> denumirea \u0219i modelul utilajului achizi\u021bionat; <strong>(c)<\/strong> o descriere precis\u0103 \u0219i detaliat\u0103 a problemei \u00eent\u00e2mpinate; <strong>(d)<\/strong> data la care s-a produs problema sau la care a\u021bi descoperit-o; <strong>(e)<\/strong> tipul de solu\u021bie pe care o solicita\u021bi (rambursare, reparare, \u00eenlocuire, reducerea pre\u021bului sau altele). Cu c\u00e2t informa\u021biile furnizate sunt mai complete, cu at\u00e2t mai rapid va fi r\u0103spunsul nostru.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-camera\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Pasul 3 \u2013 Anexa\u021bi documenta\u021bia de suport<\/strong>\r\n <span>Pentru a facilita verificarea reclama\u021biei, v\u0103 rug\u0103m s\u0103 anexa\u021bi, acolo unde sunt disponibile: fotografii sau videoclipuri care s\u0103 documenteze defectul sau dauna; copia facturii de achizi\u021bie sau a confirm\u0103rii comenzii; documentul de transport semnat la momentul livr\u0103rii; eventuale comunic\u0103ri anterioare cu serviciul nostru clien\u021bi cu privire la aceea\u0219i problem\u0103. \u00cen cazul daunelor la livrare, este fundamental ca defectul s\u0103 fi fost notat pe documentul de transport la momentul recep\u021biei, \u00eenainte de a semna transportatorului.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-search\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Pasul 4 \u2013 Primi\u021bi num\u0103rul de referin\u021b\u0103 al reclama\u021biei<\/strong>\r\n <span>\u00cen termen de <strong>2 zile lucr\u0103toare<\/strong> de la primirea comunic\u0103rii dumneavoastr\u0103, v\u0103 vom trimite o confirmare scris\u0103 con\u021bin\u00e2nd num\u0103rul de referin\u021b\u0103 intern al reclama\u021biei (tichet de asisten\u021b\u0103), numele responsabilului care va gestiona dosarul \u0219i timpii indicativi prev\u0103zu\u021bi pentru solu\u021bionare. P\u0103stra\u021bi acest num\u0103r de referin\u021b\u0103 pentru eventuale comunic\u0103ri ulterioare.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-eye\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Pasul 5 \u2013 Instruirea \u0219i evaluarea reclama\u021biei<\/strong>\r\n <span>Echipa noastr\u0103 tehnic\u0103 \u0219i comercial\u0103 va examina documenta\u021bia furnizat\u0103 \u00een termen de <strong>5 zile lucr\u0103toare<\/strong> de la primirea complet\u0103 a dosarului. \u00cen aceast\u0103 faz\u0103 v-am putea contacta pentru a solicita informa\u021bii suplimentare, documenta\u021bie fotografic\u0103 suplimentar\u0103 sau pentru a conveni o inspec\u021bie la distan\u021b\u0103 prin apel video cu tehnicianul nostru specializat, \u00een cazul \u00een care problema ar necesita acest lucru.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div class=\"gm-timeline-dot\"><i class=\"ti ti-check\"><\/i><\/div>\r\n <div class=\"gm-timeline-body\">\r\n <strong>Pasul 6 \u2013 Comunicarea solu\u021biei propuse<\/strong>\r\n <span>La finalul instruirii, v\u0103 vom comunica \u00een scris rezultatul evalu\u0103rii \u0219i solu\u021bia propus\u0103 (reparare, \u00eenlocuire, reducerea pre\u021bului, rambursare sau alt\u0103 m\u0103sur\u0103). \u00cen caz de admitere par\u021bial\u0103 sau de respingere a reclama\u021biei, v\u0103 vom furniza o motivare detaliat\u0103 \u0219i clar\u0103. Ve\u021bi avea apoi posibilitatea de a accepta solu\u021bia propus\u0103 sau de a proceda cu c\u0103ile de recurs alternative descrise \u00een sec\u021biunile urm\u0103toare ale prezentei politici.<\/span>\r\n <\/div>\r\n <\/li>\r\n <\/ol>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Aten\u021bie \u2013 Daune la livrare:<\/strong> dac\u0103 utilajul prezint\u0103 daune vizibile la momentul livr\u0103rii, este indispensabil s\u0103 nota\u021bi contesta\u021bia <strong>pe documentul de transport \u00eenainte de a semna<\/strong> \u0219i s\u0103 fotografia\u021bi daunele imediat. Ulterior, contacta\u021bi GASPA MACCHINE \u00een termen de <strong>3 zile lucr\u0103toare<\/strong> de la livrare. Neraportarea la timp a daunelor de transport ar putea compromite posibilitatea de a v\u0103 \u00eendrepta \u00eempotriva transportatorului. <\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-lock\"><\/i>\r\n <p><strong>Confiden\u021bialitatea comunic\u0103rilor:<\/strong> toate informa\u021biile \u0219i documentele furnizate \u00een cadrul procedurii de reclama\u021bie sunt tratate cu respectarea deplin\u0103 a <strong>Regulamentului UE 2016\/679 (GDPR)<\/strong> \u0219i a <strong>inform\u0103rii privind confiden\u021bialitatea<\/strong> disponibil\u0103 la link-ul <a href=\"https:\/\/gaspa-macchine.com\/informativa-sulla-privacy\/\" target=\"_blank\" rel=\"noopener noreferrer\">gaspa-macchine.com\/informativa-sulla-privacy\/<\/a>. Informa\u021biile dumneavoastr\u0103 personale nu vor fi partajate cu ter\u021bi, cu excep\u021bia cazurilor strict necesare pentru solu\u021bionarea reclama\u021biei (de exemplu, transportatorul sau produc\u0103torul). <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s3\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-clock\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 3<\/small>\r\n Angajamente privind Timpii de R\u0103spuns\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>GASPA MACCHINE se angajeaz\u0103 formal s\u0103 respecte urm\u0103torii timpi de r\u0103spuns pentru toate reclama\u021biile primite prin canalele oficiale. Aceste angajamente se aplic\u0103 \u00een timpul zilelor lucr\u0103toare (luni\u2013s\u00e2mb\u0103t\u0103, excluz\u00e2nd zilele festive italiene) \u0219i decurg din momentul primirii comunic\u0103rii complete a reclama\u021biei. <\/p>\r\n\r\n <div class=\"gm-stat-row\">\r\n <div class=\"gm-stat-card\">\r\n <i class=\"ti ti-send\"><\/i>\r\n <div class=\"stat-num\">2<\/div>\r\n <div class=\"stat-label\">Zile lucr\u0103toare pentru confirmarea primirii reclama\u021biei<\/div>\r\n <\/div>\r\n <div class=\"gm-stat-card\">\r\n <i class=\"ti ti-search\"><\/i>\r\n <div class=\"stat-num\">5<\/div>\r\n <div class=\"stat-label\">Zile lucr\u0103toare pentru evaluarea \u0219i r\u0103spunsul la instruire<\/div>\r\n <\/div>\r\n <div class=\"gm-stat-card\">\r\n <i class=\"ti ti-check\"><\/i>\r\n <div class=\"stat-num\">15<\/div>\r\n <div class=\"stat-label\">Zile lucr\u0103toare maxime pentru propunerea solu\u021biei definitive<\/div>\r\n <\/div>\r\n <div class=\"gm-stat-card\">\r\n <i class=\"ti ti-currency-euro\"><\/i>\r\n <div class=\"stat-num\">14<\/div>\r\n <div class=\"stat-label\">Zile calendaristice pentru creditarea ramburs\u0103rii aprobate<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>\u00cen cazul \u00een care complexitatea reclama\u021biei ar necesita timpi de evaluare superiori celor indica\u021bi (de exemplu, pentru reclama\u021bii care necesit\u0103 expertize tehnice externe sau implicarea produc\u0103torului original), v\u0103 vom informa prompt despre actualizarea timpilor prev\u0103zu\u021bi, cu motivare scris\u0103. \u00cen niciun caz timpii totali de r\u0103spuns de la data reclama\u021biei p\u00e2n\u0103 la propunerea solu\u021biei nu vor dep\u0103\u0219i <strong>30 de zile calendaristice<\/strong>, \u00een conformitate cu termenul maxim prev\u0103zut de art. 141-ter din D.Lgs. 206\/2005 (Codul Consumului). <\/p>\r\n\r\n <div class=\"gm-box gm-box-green\">\r\n <i class=\"ti ti-circle-check\"><\/i>\r\n <p><strong>Standardul nostru de calitate:<\/strong> GASPA MACCHINE se angajeaz\u0103 s\u0103 gestioneze fiecare reclama\u021bie cu maxim profesionalism \u0219i transparen\u021b\u0103. Fiecare dosar prime\u0219te un num\u0103r de referin\u021b\u0103 unic \u0219i este urm\u0103rit de un singur referent comercial dedicat, astfel \u00eenc\u00e2t s\u0103 nu trebuiasc\u0103 niciodat\u0103 s\u0103 repeta\u021bi acelea\u0219i informa\u021bii unor interlocutori diferi\u021bi. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s4\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-handshake\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 4<\/small>\r\n Solu\u021bionare Amiabil\u0103\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>\u00cenainte de a recurge la orice procedur\u0103 formal\u0103 de solu\u021bionare a controverselor (mediere, arbitraj, ADR, ODR sau recurs judiciar), v\u0103 invit\u0103m \u00eentotdeauna s\u0103 ne contacta\u021bi direct pentru a explora o solu\u021bie amiabil\u0103 \u0219i binevoitoare. GASPA MACCHINE consider\u0103 solu\u021bionarea direct\u0103 calea preferen\u021bial\u0103, \u00een interesul reciproc al ambelor p\u0103r\u021bi. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-message-circle\"><\/i> De ce s\u0103 alege\u021bi mai \u00eent\u00e2i calea amiabil\u0103<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Este solu\u021bia <strong>cea mai rapid\u0103<\/strong>: majoritatea reclama\u021biilor sunt solu\u021bionate direct \u00een c\u00e2teva zile lucr\u0103toare, f\u0103r\u0103 a a\u0219tepta timpii procedurilor formale.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Este solu\u021bia <strong>cea mai flexibil\u0103<\/strong>: putem propune remedii personalizate pe care procedurile formale nu le permit \u00eentotdeauna, cum ar fi reduceri viitoare, \u00eenlocuiri de componente, asisten\u021b\u0103 tehnic\u0103 prioritar\u0103 sau alte facilit\u0103\u021bi.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Este solu\u021bia <strong>cea mai economic\u0103<\/strong>: nu implic\u0103 costuri suplimentare nici cheltuieli legale pentru niciuna dintre p\u0103r\u021bi.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Nu prejudiciaz\u0103 drepturile dumneavoastr\u0103<\/strong>: faptul de a \u00eencerca o solu\u021bionare amiabil\u0103 nu v\u0103 face s\u0103 pierde\u021bi dreptul de a recurge ulterior la procedurile formale de ADR\/ODR sau la instan\u021b\u0103, \u00een cazul \u00een care solu\u021bionarea binevoitoare nu are succes.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-target\"><\/i> Cum se ini\u021biaz\u0103 negocierea direct\u0103<\/div>\r\n <p>Pentru a ini\u021bia o solu\u021bionare amiabil\u0103, este suficient s\u0103 ne contacta\u021bi prin unul dintre urm\u0103toarele canale, descriind clar problema \u0219i indic\u00e2nd num\u0103rul dumneavoastr\u0103 de comand\u0103 \u0219i solu\u021bia dorit\u0103:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-mail\"><\/i> <strong>E-mail:<\/strong> <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> \u2014 canalul preferat pentru a avea o urm\u0103 scris\u0103 a \u00eentregii comunic\u0103ri.<\/li>\r\n <li><i class=\"ti ti-phone\"><\/i> <strong>Telefon:<\/strong> <a href=\"tel:+393773901146\">+39 377 390 1146<\/a> \u2014 disponibil luni\u2013s\u00e2mb\u0103t\u0103, orele 09:00\u201318:00 CET.<\/li>\r\n <li><i class=\"ti ti-map-pin\"><\/i> <strong>Po\u0219t\u0103 recomandat\u0103:<\/strong> Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italia \u2014 pentru comunic\u0103ri formale care necesit\u0103 documenta\u021bie pe suport de h\u00e2rtie.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-calendar-time\"><\/i> Ce se \u00eent\u00e2mpl\u0103 dac\u0103 nu se ajunge la un acord<\/div>\r\n <p>Dac\u0103 \u00een termen de <strong>30 de zile calendaristice<\/strong> de la ini\u021bierea tentativei de solu\u021bionare amiabil\u0103 nu a fost posibil s\u0103 se ajung\u0103 la un acord satisf\u0103c\u0103tor pentru ambele p\u0103r\u021bi, clientul are dreptul deplin de a proceda cu procedurile de solu\u021bionare alternativ\u0103 a controverselor (ADR) sau cu platforma ODR European\u0103 descrise \u00een sec\u021biunile urm\u0103toare. Consumatorii reziden\u021bi \u00een Uniunea European\u0103 se pot adresa \u00een orice moment organismelor ADR din \u021bara lor f\u0103r\u0103 ca acest lucru s\u0103 constituie o limitare a dreptului de a sesiza instan\u021ba ordinar\u0103. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Conform art. 141-bis din D.Lgs. 206\/2005 (Codul Consumului):<\/strong> GASPA MACCHINE are obliga\u021bia de a informa consumatorii despre existen\u021ba organismelor ADR \u0219i a platformei ODR \u00eenainte ca orice controvers\u0103 s\u0103 fie deferit\u0103 acestor organisme. Aceast\u0103 politic\u0103 \u00eendepline\u0219te aceast\u0103 obliga\u021bie informativ\u0103 \u00een mod preventiv \u0219i transparent. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s5\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-shield-check\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 5<\/small>\r\n Remedii Disponibile \u00een Caz de Controvers\u0103\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>\u00cen caz de reclama\u021bie referitoare la un utilaj achizi\u021bionat de la GASPA MACCHINE, cump\u0103r\u0103torul are dreptul la remediile prev\u0103zute de legea aplicabil\u0103. Remediile sunt enumerate \u00een ordinea de prioritate stabilit\u0103 de <strong>Directiva UE 2019\/771<\/strong>, transpus\u0103 \u00een Italia prin <strong>D.Lgs. 170\/2021<\/strong>. GASPA MACCHINE se angajeaz\u0103 s\u0103 respecte integral aceast\u0103 ierarhie. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-tools\"><\/i> 1. Repararea defectului (remediu primar)<\/div>\r\n <p>Primul remediu prev\u0103zut de lege este <strong>repararea gratuit\u0103<\/strong> a utilajului sau a componentei defecte, care urmeaz\u0103 s\u0103 fie efectuat\u0103 \u00eentr-un termen rezonabil f\u0103r\u0103 a cauza inconveniente semnificative cump\u0103r\u0103torului. Repararea nu implic\u0103 niciun cost pentru client \u00een ceea ce prive\u0219te piesele \u00eenlocuite, manopera \u0219i transportul dus-\u00eentors al utilajului, dac\u0103 acesta este necesar. Perioada de timp \u00een care utilajul este imobilizat pentru reparare \u00een garan\u021bie <strong>nu este luat\u0103 \u00een calcul<\/strong> \u00een scopul calcul\u0103rii duratei reziduale a garan\u021biei legale. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-replace\"><\/i> 2. \u00cenlocuirea utilajului (remediu secundar)<\/div>\r\n <p>Dac\u0103 repararea nu este posibil\u0103, este excesiv de oneroas\u0103 \u00een raport cu \u00eenlocuirea sau nu este finalizat\u0103 \u00eentr-un termen rezonabil, cump\u0103r\u0103torul poate solicita <strong>\u00eenlocuirea cu un utilaj echivalent<\/strong>. Utilajul de \u00eenlocuire trebuie s\u0103 aib\u0103 caracteristici tehnice \u0219i valoare comercial\u0103 comparabile cu cele ale utilajului achizi\u021bionat ini\u021bial. Costurile de livrare a utilajului de \u00eenlocuire \u0219i de returnare a celui defect sunt \u00een sarcina GASPA MACCHINE. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-minus\"><\/i> 3. Reducerea propor\u021bional\u0103 a pre\u021bului<\/div>\r\n <p>\u00cen cazul \u00een care nici repararea, nici \u00eenlocuirea nu sunt practicabile sau acceptate, ori \u00een cazul \u00een care defectul persist\u0103 dup\u0103 o prim\u0103 tentativ\u0103 de reparare, cump\u0103r\u0103torul are dreptul de a solicita o <strong>reducere a pre\u021bului pl\u0103tit<\/strong> propor\u021bional\u0103 cu diminuarea valorii utilajului cauzat\u0103 de defectul nesolu\u021bionat. Reducerea este calculat\u0103 \u00een mod transparent \u0219i documentat. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-rotate-clockwise\"><\/i> 4. Rezolu\u021biunea contractului \u0219i rambursarea integral\u0103<\/div>\r\n <p>Cump\u0103r\u0103torul are dreptul la <strong>rezolu\u021biunea contractului \u0219i la rambursarea total\u0103 a pre\u021bului pl\u0103tit<\/strong> atunci c\u00e2nd:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Defectul este at\u00e2t de grav \u00eenc\u00e2t face utilajul inutilizabil pentru scopul pentru care a fost achizi\u021bionat.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> GASPA MACCHINE nu a finalizat repararea sau \u00eenlocuirea \u00eentr-un termen rezonabil.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> O tentativ\u0103 anterioar\u0103 de reparare sau \u00eenlocuire nu a solu\u021bionat defectul \u0219i o alt\u0103 tentativ\u0103 nu este posibil\u0103 sau acceptabil\u0103.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> GASPA MACCHINE a declarat sau rezult\u0103 evident c\u0103 defectul nu va putea fi remediat.<\/li>\r\n <\/ul>\r\n <p>\u00cen caz de rezolu\u021biune a contractului, returnarea utilajului se face pe cheltuiala GASPA MACCHINE (pentru reclama\u021biile \u00een garan\u021bie recunoscute ca valide), iar rambursarea integral\u0103 a pre\u021bului este creditat\u0103 prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 pentru achizi\u021bie \u00een termen de <strong>14 zile calendaristice<\/strong> de la primirea utilajului la sediul nostru sau de la dovada expedierii.<\/p>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Defecte de importan\u021b\u0103 minor\u0103:<\/strong> conform Directivei UE 2019\/771, dac\u0103 lipsa de conformitate este de importan\u021b\u0103 minor\u0103 \u0219i nu afecteaz\u0103 semnificativ utilizarea obi\u0219nuit\u0103 a utilajului, cump\u0103r\u0103torul nu are dreptul la rezolu\u021biunea contractului. \u00ce\u0219i p\u0103streaz\u0103 totu\u0219i dreptul deplin la reparare, \u00eenlocuire sau reducerea pre\u021bului. \u00cen cazul \u00een care exist\u0103 \u00eendoieli cu privire la evaluarea gravit\u0103\u021bii defectului, v\u0103 invit\u0103m s\u0103 ne contacta\u021bi pentru o discu\u021bie direct\u0103. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s6\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-arrow-back-up\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 6<\/small>\r\n Dreptul de Retragere \u0219i Rambursare\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Pe l\u00e2ng\u0103 remediile pentru lipsa de conformitate, consumatorii priva\u021bi care achizi\u021bioneaz\u0103 de la GASPA MACCHINE beneficiaz\u0103 de <strong>dreptul de retragere<\/strong> prev\u0103zut de normativa european\u0103 \u0219i italian\u0103 privind contractele la distan\u021b\u0103. Acest drept este distinct \u0219i independent de garan\u021bia legal. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-calendar-minus\"><\/i> Fereastra temporal\u0103 pentru retragere<\/div>\r\n <p>Consumatorul are dreptul de a se retrage din contractul de achizi\u021bie \u00een termen de <strong>14 zile calendaristice<\/strong> de la data la care utilajul a fost livrat fizic \u0219i recep\u021bionat, f\u0103r\u0103 a fi nevoit s\u0103 furnizeze nicio justificare. Acest termen este garantat de <strong>D.Lgs. 206\/2005, art. 52\u201358<\/strong> (Codul Consumului), care transpune <strong>Directiva UE 2011\/83\/UE<\/strong> privind drepturile consumatorilor. <\/p>\r\n\r\n <p>GASPA MACCHINE ofer\u0103 o politic\u0103 de retur de <strong>14 zile<\/strong> conform\u0103 cu prevederile legii.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-file-check\"><\/i> Condi\u021bii pentru exercitarea dreptului de retragere<\/div>\r\n <p>Pentru a exercita \u00een mod valid dreptul de retragere, utilajul returnat trebuie s\u0103 respecte urm\u0103toarele condi\u021bii:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> S\u0103 fie \u00een aceea\u0219i stare \u00een care a fost livrat, f\u0103r\u0103 modific\u0103ri, interven\u021bii neautorizate sau deterior\u0103ri care nu se datoreaz\u0103 inspec\u021biei obi\u0219nuite.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> S\u0103 fie \u00eenso\u021bit de toate accesoriile, documenta\u021bia tehnic\u0103, cheile, manualele \u0219i echipamentele furnizate la momentul v\u00e2nz\u0103rii.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> S\u0103 fie \u00eenso\u021bit de factura original\u0103 sau de copia confirm\u0103rii comenzii.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> S\u0103 nu fi parcurs un kilometraj superior a <strong>100 km<\/strong> sau s\u0103 nu fi acumulat mai mult de <strong>50 de ore de utilizare<\/strong> cu titlu de prob\u0103. O utilizare superioar\u0103 acestor limite constituie utilizare efectiv\u0103 \u0219i nu simpl\u0103 inspec\u021bie, ceea ce poate afecta rambursarea. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-send\"><\/i> Cum se exercit\u0103 retragerea<\/div>\r\n <p>Pentru a exercita dreptul de retragere, este suficient s\u0103 trimite\u021bi o comunicare scris\u0103 clar\u0103 \u0219i neechivoc\u0103 la <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> <strong>\u00een termenul de 14 zile<\/strong> de la livrare. Nu este necesar un formular specific, dar comunicarea trebuie s\u0103 indice: numele \u0219i prenumele clientului, num\u0103rul comenzii, utilajul achizi\u021bionat \u0219i voin\u021ba de a se retrage din contract. Retragerea se consider\u0103 exercitat\u0103 la timp dac\u0103 comunicarea este trimis\u0103 \u00eenainte de expirarea termenului, chiar dac\u0103 nu a fost \u00eenc\u0103 primit\u0103. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-currency-euro\"><\/i> Rambursarea \u00een caz de retragere<\/div>\r\n <p>Ca urmare a exercit\u0103rii valide a dreptului de retragere, GASPA MACCHINE ramburseaz\u0103 \u00eentregul pre\u021b de achizi\u021bie pl\u0103tit \u00een termen de <strong>14 zile calendaristice<\/strong> de la primirea utilajului returnat la sediul nostru (Z.I. Predda Niedda Strada 30, 07100 Sassari) sau de la comunicarea de c\u0103tre client a faptului c\u0103 a expediat utilajul, dac\u0103 aceasta este anterioar\u0103. Rambursarea este creditat\u0103 prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 pentru achizi\u021bia original\u0103, f\u0103r\u0103 aplicarea de comisioane. <\/p>\r\n\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-alert-triangle\" style=\"color: var(--accent-gold);\"><\/i> <strong>Cheltuieli de returnare:<\/strong> cheltuielile de transport pentru returnarea utilajului sunt \u00een sarcina clientului, a\u0219a cum este indicat \u00een Politica noastr\u0103 de Retur \u0219i Ramburs\u0103ri. Nu se aplic\u0103 comisioane de reaprovizionare sau penalit\u0103\u021bi. <\/li>\r\n <li><i class=\"ti ti-alert-triangle\" style=\"color: var(--accent-gold);\"><\/i> <strong>Diminuarea valorii:<\/strong> GASPA MACCHINE \u00ee\u0219i rezerv\u0103 dreptul de a deduce din rambursare o sum\u0103 corespunz\u0103toare diminu\u0103rii valorii utilajului \u00een cazul \u00een care acesta rezult\u0103 semnificativ deteriorat sau utilizat peste limitele de inspec\u021bie permise, \u00een m\u0103sur\u0103 propor\u021bional\u0103 \u0219i documentat\u0103.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Pentru toate detaliile privind politica de retur:<\/strong> consulta\u021bi pagina noastr\u0103 dedicat\u0103 <a href=\"https:\/\/gaspa-macchine.com\/resi-e-rimborsi\/\" target=\"_blank\" rel=\"noopener noreferrer\">Retur \u0219i Ramburs\u0103ri<\/a>, unde ve\u021bi g\u0103si toate informa\u021biile actualizate privind condi\u021biile, procedurile \u0219i termenii aplicabili.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s7\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-world-www\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 7<\/small>\r\n Platforma ODR European\u0103 \u2013 Solu\u021bionarea Online a Controverselor\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Conform <strong>Regulamentului UE nr. 524\/2013<\/strong> al Parlamentului European \u0219i al Consiliului privind solu\u021bionarea online a controverselor (Online Dispute Resolution \u2013 ODR) \u0219i \u00een conformitate cu obliga\u021bia informativ\u0103 prev\u0103zut\u0103 de <strong>art. 14 din acela\u0219i Regulament<\/strong>, GASPA MACCHINE informeaz\u0103 to\u021bi consumatorii reziden\u021bi \u00een Uniunea European\u0103 despre existen\u021ba platformei ODR a Comisiei Europene.<\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-link\"><\/i> Accesul la platforma ODR<\/div>\r\n <p>Platforma ODR European\u0103 este un instrument online gratuit, gestionat direct de Comisia European\u0103, care permite consumatorilor \u0219i comercian\u021bilor din UE s\u0103 solu\u021bioneze controversele referitoare la achizi\u021biile online \u00een mod extrajudiciar, rapid \u0219i cu costuri reduse. Platforma este accesibil\u0103 la urm\u0103toarea adres\u0103: <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-external-link\"><\/i>\r\n <p style=\"font-size: 16px;\"><strong>Platforma ODR European\u0103:<\/strong> <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"font-size: 16px; font-weight: 700;\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-mail\"><\/i> Adresa de e-mail pentru controversele ODR<\/div>\r\n <p>\u00cen conformitate cu obliga\u021bia de la art. 14, paragraful 2, din Regulamentul UE 524\/2013, <strong>adresa de po\u0219t\u0103 electronic\u0103 de referin\u021b\u0103 a GASPA MACCHINE<\/strong> pentru controversele gestionate prin platforma ODR este: <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-mail\"><\/i>\r\n <p style=\"font-size: 16px;\"><strong>E-mail ODR:<\/strong> <a href=\"mailto:info@gaspa-macchine.com\" style=\"font-size: 16px; font-weight: 700;\">info@gaspa-macchine.com<\/a><\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-question-mark\"><\/i> Cum func\u021bioneaz\u0103 platforma ODR<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> Consumatorul acceseaz\u0103 platforma ODR, completeaz\u0103 formularul de reclama\u021bie online \u0219i \u00eel trimite; platforma transmite automat reclama\u021bia c\u0103tre v\u00e2nz\u0103tor.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> P\u0103r\u021bile au la dispozi\u021bie <strong>30 de zile<\/strong> pentru a conveni asupra unui organism de solu\u021bionare alternativ\u0103 a controverselor (ADR) dintre cele acreditate de platform\u0103.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Odat\u0103 ales organismul ADR, procedura se desf\u0103\u0219oar\u0103 \u00een \u00eentregime online \u0219i se \u00eencheie \u00een general \u00een termen de <strong>90 de zile<\/strong>.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Serviciul este gratuit sau cu costuri foarte reduse pentru consumator.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Participarea la procedura ODR nu prejudiciaz\u0103 dreptul consumatorului de a sesiza ulterior instan\u021ba ordinar\u0103.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Important:<\/strong> platforma ODR este disponibil\u0103 exclusiv pentru consumatorii \u0219i comercian\u021bii reziden\u021bi sau stabili\u021bi \u00een <strong>Uniunea European\u0103<\/strong>. Clien\u021bii cu sediul \u00een Elve\u021bia, care nu este \u021bar\u0103 membr\u0103 a UE, nu pot beneficia de acest instrument, dar se pot adresa organismelor de solu\u021bionare a controverselor elve\u021biene indicate \u00een Sec\u021biunea 9 a prezentei politici. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s8\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-scale\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 8<\/small>\r\n Solu\u021bionarea Alternativ\u0103 a Controverselor (ADR)\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p><strong>Solu\u021bionarea Alternativ\u0103 a Controverselor<\/strong> (ADR \u2013 Alternative Dispute Resolution) cuprinde toate procedurile extrajudiciare care permit solu\u021bionarea unei controverse \u00eentre consumator \u0219i v\u00e2nz\u0103tor f\u0103r\u0103 a recurge la instan\u021ba ordinar\u0103. \u00cen Italia \u0219i \u00een \u00eentreaga Uniune European\u0103, ADR este reglementat\u0103 de <strong>Directiva UE 2013\/11\/UE<\/strong>, transpus\u0103 \u00een Italia prin <strong>D.Lgs. nr. 130\/2015<\/strong>. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-star\"><\/i> Avantajele ADR pentru consumatori<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Economicitate:<\/strong> procedurile ADR sunt \u00een general gratuite sau au costuri foarte reduse pentru consumator.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Rapiditate:<\/strong> procedurile ADR se \u00eencheie \u00een general \u00een termen de 90 de zile, fa\u021b\u0103 de timpii mult mai lungi ai procedurilor judiciare.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Simplitate:<\/strong> nu este necesar\u0103 asisten\u021b\u0103 legal\u0103 obligatorie, de\u0219i este \u00eentotdeauna posibil s\u0103 fi\u021bi asistat de un avocat sau de o asocia\u021bie de consumatori.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Independen\u021b\u0103:<\/strong> organismele ADR sunt impar\u021biale \u0219i independente de ambele p\u0103r\u021bi.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Eficacitate:<\/strong> deciziile organismelor ADR sunt adesea obligatorii sau acceptate voluntar de c\u0103tre p\u0103r\u021bi.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Tipologii de ADR disponibile \u00een Italia<\/div>\r\n <p>Consumatorii italieni care nu reu\u0219esc s\u0103 ajung\u0103 la un acord direct cu GASPA MACCHINE pot beneficia de urm\u0103toarele proceduri de ADR:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Mediere civil\u0103 \u0219i comercial\u0103<\/strong> conform <strong>D.Lgs. nr. 28\/2010<\/strong>, prin intermediul unui organism de mediere \u00eenscris \u00een registrul Ministerului Justi\u021biei. Medierea vizeaz\u0103 ob\u021binerea unui acord voluntar \u00eentre p\u0103r\u021bi, facilitat de un mediator profesionist \u0219i impar\u021bial. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Conciliere paritar\u0103<\/strong> prin intermediul asocia\u021biilor de consumatori recunoscute de Consiliul Na\u021bional al Consumatorilor \u0219i Utilizatorilor (CNCU) \u0219i al asocia\u021biilor de categorie ale comercian\u021bilor.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Organisme ADR sectoriale acreditate<\/strong> pe l\u00e2ng\u0103 Ministerul \u00centreprinderilor \u0219i al Made in Italy (MIMIT), \u00een conformitate cu D.Lgs. 130\/2015.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Platforma ODR European\u0103<\/strong> descris\u0103 \u00een Sec\u021biunea 7 a prezentei politici, pentru controversele n\u0103scute din achizi\u021bii online.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-users\"><\/i> Asocia\u021bii de consumatori italiene de referin\u021b\u0103<\/div>\r\n <p>Consumatorii italieni pot solicita, de asemenea, asisten\u021b\u0103 \u0219i orientare principalelor asocia\u021bii de consumatori recunoscute \u00een Italia, printre care:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Altroconsumo<\/strong> \u2013 <a href=\"https:\/\/www.altroconsumo.it\" target=\"_blank\" rel=\"noopener noreferrer\">www.altroconsumo.it<\/a><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Codacons<\/strong> \u2013 <a href=\"https:\/\/www.codacons.it\" target=\"_blank\" rel=\"noopener noreferrer\">www.codacons.it<\/a><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Adiconsum<\/strong> \u2013 <a href=\"https:\/\/www.adiconsum.it\" target=\"_blank\" rel=\"noopener noreferrer\">www.adiconsum.it<\/a><\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Federconsumatori<\/strong> \u2013 <a href=\"https:\/\/www.federconsumatori.it\" target=\"_blank\" rel=\"noopener noreferrer\">www.federconsumatori.it<\/a><\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Participarea GASPA MACCHINE la ADR:<\/strong> GASPA MACCHINE se angajeaz\u0103 s\u0103 participe cu bun\u0103-credin\u021b\u0103 la orice procedur\u0103 ADR ini\u021biat\u0103 de un consumator \u00eempotriva companiei noastre, \u00een conformitate cu obliga\u021biile prev\u0103zute de D.Lgs. 130\/2015. Participarea noastr\u0103 la ADR nu constituie o recunoa\u0219tere a responsabilit\u0103\u021bii cu privire la controversa obiect al procedurii.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s9\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-flag\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 9<\/small>\r\n Organisme ADR \u0219i Autorit\u0103\u021bi de Protec\u021bie pe \u021a\u0103ri\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Consumatorii reziden\u021bi \u00een \u021b\u0103rile c\u0103tre care GASPA MACCHINE efectueaz\u0103 expedieri au dreptul de a se adresa organismelor na\u021bionale de solu\u021bionare alternativ\u0103 a controverselor \u0219i autorit\u0103\u021bilor de protec\u021bie a consumatorilor competente din \u021bara lor de re\u0219edin\u021b\u0103. Tabelul urm\u0103tor rezum\u0103 principalele referin\u021be pentru fiecare \u021bar\u0103. <\/p>\r\n\r\n <div class=\"gm-table-wrap\">\r\n <table class=\"gm-table\">\r\n <thead>\r\n <tr>\r\n <th>\u021aar\u0103<\/th>\r\n <th>Organism ADR principal<\/th>\r\n <th>Autoritate protec\u021bie consumatori<\/th>\r\n <th>Referin\u021b\u0103 normativ\u0103<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddee\ud83c\uddf9<\/span> <strong>Italia<\/strong><\/td>\r\n <td>Organisme de mediere \u00eenscrise la Ministerul Justi\u021biei (<a href=\"https:\/\/mediazione.giustizia.it\" target=\"_blank\" rel=\"noopener noreferrer\">mediazione.giustizia.it<\/a>); Conciliere paritar\u0103 CNCU<\/td>\r\n <td>AGCM \u2013 Autorit\u00e0 Garante della Concorrenza e del Mercato (<a href=\"https:\/\/www.agcm.it\" target=\"_blank\" rel=\"noopener noreferrer\">agcm.it<\/a>)<\/td>\r\n <td>D.Lgs. 206\/2005; D.Lgs. 28\/2010; D.Lgs. 130\/2015<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\udde6\ud83c\uddf9<\/span> <strong>Austria<\/strong><\/td>\r\n <td>Schlichtung f\u00fcr Verbrauchergesch\u00e4fte (<a href=\"https:\/\/www.verbraucherrecht.at\" target=\"_blank\" rel=\"noopener noreferrer\">verbraucherrecht.at<\/a>)<\/td>\r\n <td>Arbeiterkammer (AK); Bundesministerium f\u00fcr Soziales und Konsumentenschutz<\/td>\r\n <td>KSchG; VGG 2021; Schlichtungsstelle-GmbH-Gesetz<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddeb\ud83c\uddee<\/span> <strong>Finlanda<\/strong><\/td>\r\n <td>Kuluttajariitalautakunta \u2013 Consiliul pentru Controversele Consumatorilor (<a href=\"https:\/\/www.kuluttajariitalautakunta.fi\" target=\"_blank\" rel=\"noopener noreferrer\">kuluttajariitalautakunta.fi<\/a>)<\/td>\r\n <td>Kuluttaja-asiamies \u2013 Ombudsmanul Consumatorilor (<a href=\"https:\/\/www.kkv.fi\" target=\"_blank\" rel=\"noopener noreferrer\">kkv.fi<\/a>)<\/td>\r\n <td>Kuluttajansuojalaki (38\/1978)<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddeb\ud83c\uddf7<\/span> <strong>Fran\u021ba<\/strong><\/td>\r\n <td>M\u00e9diateur de la Consommation acreditat (CM2C, e-m\u00e9diateur, mediateur-net.fr); lista CECMC disponibil\u0103 pe <a href=\"https:\/\/www.economie.gouv.fr\" target=\"_blank\" rel=\"noopener noreferrer\">economie.gouv.fr<\/a><\/td>\r\n <td>DGCCRF \u2013 Direction G\u00e9n\u00e9rale de la Concurrence, de la Consommation et de la R\u00e9pression des Fraudes (<a href=\"https:\/\/www.economie.gouv.fr\/dgccrf\" target=\"_blank\" rel=\"noopener noreferrer\">economie.gouv.fr\/dgccrf<\/a>)<\/td>\r\n <td>Code de la Consommation, art. L612-1 ss.; Ordonnance 2015-1033<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\udde9\ud83c\uddea<\/span> <strong>Germania<\/strong><\/td>\r\n <td>Universalschlichtungsstelle des Bundes (<a href=\"https:\/\/www.universalschlichtungsstelle.de\" target=\"_blank\" rel=\"noopener noreferrer\">universalschlichtungsstelle.de<\/a>); Verbraucherzentrale Bundesverband<\/td>\r\n <td>Bundeszentrale f\u00fcr Verbraucherschutz; Verbraucherzentrale (<a href=\"https:\/\/www.verbraucherzentrale.de\" target=\"_blank\" rel=\"noopener noreferrer\">verbraucherzentrale.de<\/a>)<\/td>\r\n <td>VSBG (Verbraucherstreitbeilegungsgesetz); BGB \u00a7\u00a7 474 ss.<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddf3\ud83c\uddf1<\/span> <strong>\u021a\u0103rile de Jos<\/strong><\/td>\r\n <td>De Geschillencommissie \u2013 Comisia pentru Controverse (<a href=\"https:\/\/www.degeschillencommissie.nl\" target=\"_blank\" rel=\"noopener noreferrer\">degeschillencommissie.nl<\/a>)<\/td>\r\n <td>Autoriteit Consument en Markt (ACM) (<a href=\"https:\/\/www.acm.nl\" target=\"_blank\" rel=\"noopener noreferrer\">acm.nl<\/a>)<\/td>\r\n <td>Burgerlijk Wetboek, Boek 7; Wet ADR 2015<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddf5\ud83c\uddf1<\/span> <strong>Polonia<\/strong><\/td>\r\n <td>Sta\u0142y Polubowny S\u0105d Konsumencki \u2013 Tribunalul Arbitral al Consumatorilor (<a href=\"https:\/\/www.uokik.gov.pl\" target=\"_blank\" rel=\"noopener noreferrer\">uokik.gov.pl<\/a>)<\/td>\r\n <td>UOKiK \u2013 Urz\u0105d Ochrony Konkurencji i Konsument\u00f3w (<a href=\"https:\/\/www.uokik.gov.pl\" target=\"_blank\" rel=\"noopener noreferrer\">uokik.gov.pl<\/a>)<\/td>\r\n <td>Ustawa o prawach konsumenta (Dz.U. 2014 poz. 827); Ustawa o pozas\u0105dowym rozwi\u0105zywaniu spor\u00f3w konsumenckich<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddf7\ud83c\uddf4<\/span> <strong>Rom\u00e2nia<\/strong><\/td>\r\n <td>ANPC \u2013 Autoritatea Na\u021bional\u0103 pentru Protec\u021bia Consumatorilor (<a href=\"https:\/\/www.anpc.gov.ro\" target=\"_blank\" rel=\"noopener noreferrer\">anpc.gov.ro<\/a>)<\/td>\r\n <td>ANPC (<a href=\"https:\/\/www.anpc.gov.ro\" target=\"_blank\" rel=\"noopener noreferrer\">anpc.gov.ro<\/a>)<\/td>\r\n <td>OUG nr. 34\/2014; OUG nr. 140\/2021; Legea nr. 449\/2003<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\uddea\ud83c\uddf8<\/span> <strong>Spania<\/strong><\/td>\r\n <td>Sistema Arbitral de Consumo \u2013 OMIC \/ Juntas Arbitrales de Consumo (<a href=\"https:\/\/www.consumo.gob.es\" target=\"_blank\" rel=\"noopener noreferrer\">consumo.gob.es<\/a>)<\/td>\r\n <td>AECOSAN \u2013 Agencia Espa\u00f1ola de Seguridad Alimentaria y Nutrici\u00f3n; Direcci\u00f3n General de Consumo<\/td>\r\n <td>Real Decreto Legislativo 1\/2007 (TRLGDCU); RDL 7\/2021; Real Decreto 231\/2008<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><span class=\"flag\">\ud83c\udde8\ud83c\udded<\/span> <strong>Elve\u021bia<\/strong><\/td>\r\n <td>Konsumentenforum kf (<a href=\"https:\/\/www.konsum.ch\" target=\"_blank\" rel=\"noopener noreferrer\">konsum.ch<\/a>); Ombudsman sectorial competent pe categorie de produse<\/td>\r\n <td>Staatssekretariat f\u00fcr Wirtschaft (SECO) (<a href=\"https:\/\/www.seco.admin.ch\" target=\"_blank\" rel=\"noopener noreferrer\">seco.admin.ch<\/a>); Stiftung f\u00fcr Konsumentenschutz (SKS)<\/td>\r\n <td>Codul Obliga\u021biilor (CO), art. 197\u2013210; Legea federal\u0103 \u00eempotriva concuren\u021bei neloiale (LCD)<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Cum se utilizeaz\u0103 acest tabel:<\/strong> dac\u0103 sunte\u021bi rezident \u00eentr-una dintre \u021b\u0103rile indicate \u0219i nu a\u021bi reu\u0219it s\u0103 solu\u021biona\u021bi controversa direct cu GASPA MACCHINE, v\u0103 pute\u021bi adresa organismului ADR din \u021bara dumneavoastr\u0103 de re\u0219edin\u021b\u0103. Majoritatea acestor organisme ofer\u0103 servicii gratuite sau cu costuri reduse pentru consumatori \u0219i dispun de formulare de reclama\u021bie online. V\u0103 sf\u0103tuim s\u0103 aduna\u021bi toat\u0103 documenta\u021bia referitoare la achizi\u021bie \u0219i la comunic\u0103rile avute cu GASPA MACCHINE \u00eenainte de a prezenta o reclama\u021bie organismului ADR. <\/p>\r\n <\/div>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-star\"><\/i> Specifica\u021bii pe \u021a\u0103ri \u2013 Drepturi suplimentare<\/div>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Italia<\/div>\r\n <p>\u00cen Italia, consumatorul beneficiaz\u0103 de o protec\u021bie consolidat\u0103 datorit\u0103 <strong>D.Lgs. 206\/2005 (Codul Consumului)<\/strong>, modificat prin <strong>D.Lgs. 170\/2021<\/strong>. Garan\u021bia legal\u0103 are o durat\u0103 de <strong>2 ani<\/strong> de la livrare, cu <strong>prezum\u021bia de preexisten\u021b\u0103 a defectului pentru primele 12 luni<\/strong>. Pe l\u00e2ng\u0103 procedura de reclama\u021bie direct\u0103, consumatorul italian poate beneficia de medierea obligatorie (pentru controversele cu o valoare superioar\u0103 anumitor praguri), de concilierea paritar\u0103 prin intermediul asocia\u021biilor de consumatori \u0219i de platforma ODR European\u0103. AGCM este autoritatea competent\u0103 pentru practicile comerciale incorecte. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Austria<\/div>\r\n <p>\u00cen Austria, consumatorul este protejat de <strong>Konsumentenschutzgesetz (KSchG)<\/strong> \u0219i de <strong>Verbrauchergew\u00e4hrleistungsgesetz (VGG)<\/strong> intrat \u00een vigoare \u00een 2022 prin transpunerea Directivei UE 2019\/771. Schlichtung f\u00fcr Verbrauchergesch\u00e4fte ofer\u0103 un serviciu gratuit de conciliere online. Arbeiterkammer furnizeaz\u0103 consultan\u021b\u0103 legal\u0103 gratuit\u0103 consumatorilor. Prezum\u021bia de preexisten\u021b\u0103 a defectului se aplic\u0103 pentru <strong>primele 12 luni<\/strong> de la livrare. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Finlanda<\/div>\r\n <p>\u00cen Finlanda, protec\u021bia consumatorului este reglementat\u0103 de <strong>Kuluttajansuojalaki (legea 38\/1978)<\/strong>. Consumatorul se poate adresa gratuit <strong>Kuluttajaneuvonta<\/strong> (Consultan\u021b\u0103 Consumatori) pentru \u00eendrumare \u0219i, \u00een caz de ne\u00een\u021belegere, <strong>Kuluttajariitalautakunta<\/strong> (Consiliul pentru Controverse) care emite recomand\u0103ri obligatorii. Procedurile sunt complet gratuite pentru consumator. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Fran\u021ba<\/div>\r\n <p>\u00cen Fran\u021ba, consumatorul beneficiaz\u0103 de <strong>garantie l\u00e9gale de conformit\u00e9<\/strong> (art. L217-1 \u0219i urm\u0103toarele din Code de la Consommation) \u0219i de <strong>garantie des vices cach\u00e9s<\/strong> (art. 1641 \u0219i urm\u0103toarele din Code Civil). Garan\u021bia pentru vicii ascunse permite consumatorului s\u0103 ac\u021bioneze \u00een termen de <strong>2 ani de la descoperirea viciului<\/strong>, chiar dac\u0103 acesta era preexistent v\u00e2nz\u0103rii. Orice v\u00e2nz\u0103tor francez sau care vinde consumatorilor francezi este obligat prin lege s\u0103 indice coordonatele propriului m\u00e9diateur de la consommation. Consumatorul francez se poate adresa mediatorului indicat f\u0103r\u0103 costuri suplimentare. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Germania<\/div>\r\n <p>\u00cen Germania, garan\u021bia legal\u0103 (<strong>gesetzliche Gew\u00e4hrleistung<\/strong>) este reglementat\u0103 de <strong>BGB, \u00a7\u00a7 434\u2013442<\/strong>, astfel cum a fost modificat prin Kaufrechtsumsetzungsgesetz din 2022. Universalschlichtungsstelle des Bundes este competent\u0103 pentru litigiile de e-commerce care nu sunt acoperite de alte organisme sectoriale. Prezum\u021bia de preexisten\u021b\u0103 a defectului se aplic\u0103 timp de <strong>12 luni<\/strong> de la livrare. Consumatorii germani se pot adresa, de asemenea, Verbraucherzentrale din Land-ul lor pentru asisten\u021b\u0103 gratuit\u0103. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> \u021a\u0103rile de Jos<\/div>\r\n <p>\u00cen \u021a\u0103rile de Jos, garan\u021bia legal\u0103 este reglementat\u0103 de <strong>Burgerlijk Wetboek (BW), Boek 7<\/strong>. De Geschillencommissie este principalul organism ADR pentru litigiile consumatorilor din \u021a\u0103rile de Jos \u0219i este acreditat pentru diverse sectoare de m\u0103rfuri. Deciziile sale sunt obligatorii pentru v\u00e2nz\u0103torii \u00eenscri\u0219i, dar \u0219i v\u00e2nz\u0103torii ne\u00eenscri\u0219i sunt obliga\u021bi s\u0103 le respecte dac\u0103 au acceptat procedura. ACM supravegheaz\u0103 respectarea legisla\u021biei privind protec\u021bia consumatorului. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Polonia<\/div>\r\n <p>\u00cen Polonia, protec\u021bia consumatorului este reglementat\u0103 de <strong>Ustawa o prawach konsumenta<\/strong> \u0219i de <strong>Kodeks cywilny<\/strong>. UOKiK este autoritatea na\u021bional\u0103 pentru protec\u021bia concuren\u021bei \u0219i a consumatorilor \u0219i gestioneaz\u0103 tribunalele arbitrale (Sta\u0142y Polubowny S\u0105d Konsumencki). Procedurile arbitrale sunt gratuite pentru consumatori, iar deciziile sunt obligatorii numai dac\u0103 ambele p\u0103r\u021bi le accept\u0103. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Rom\u00e2nia<\/div>\r\n <p>\u00cen Rom\u00e2nia, protec\u021bia consumatorului este reglementat\u0103 de <strong>OUG nr. 34\/2014<\/strong> privind contractele la distan\u021b\u0103 \u0219i de <strong>OUG nr. 140\/2021<\/strong> privind garan\u021bia bunurilor. ANPC este autoritatea competent\u0103 pentru protec\u021bia consumatorilor \u0219i prime\u0219te sesiz\u0103ri \u0219i reclama\u021bii online. Consumatorii rom\u00e2ni au dreptul la garan\u021bia legal\u0103 de <strong>2 ani<\/strong> cu prezum\u021bia de defect preexistent pentru <strong>primele 12 luni<\/strong>. <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Spania<\/div>\r\n <p>\u00cen Spania, consumatorul beneficiaz\u0103 de o protec\u021bie deosebit de consolidat\u0103 datorit\u0103 <strong>Real Decreto Legislativo 1\/2007 (TRLGDCU)<\/strong>, modificat \u00een 2021. Garan\u021bia legal\u0103 pentru bunuri noi a fost extins\u0103 la <strong>3 ani<\/strong> de la livrare, cu prezum\u021bia de preexisten\u021b\u0103 a defectului pentru <strong>primii 2 ani<\/strong>. Sistema Arbitral de Consumo este gratuit pentru consumator \u0219i obligatoriu pentru ambele p\u0103r\u021bi dac\u0103 este acceptat. Consumatorul spaniol poate depune reclama\u021bii \u0219i online prin intermediul OMIC (Oficinas Municipales de Informaci\u00f3n al Consumidor). <\/p>\r\n\r\n <div class=\"gm-sub\" style=\"font-size:14px; margin-top: 16px;\"><i class=\"ti ti-map-pin\"><\/i> Elve\u021bia<\/div>\r\n <p>Elve\u021bia nu este membr\u0103 a Uniunii Europene; totu\u0219i, prevede o garan\u021bie legal\u0103 pentru vicii reglementat\u0103 de <strong>Codul Obliga\u021biilor (CO), art. 197\u2013210<\/strong>, cu o durat\u0103 de <strong>2 ani<\/strong> de la livrare. Consumatorul elve\u021bian se poate adresa Konsumentenforum kf pentru asisten\u021b\u0103 \u0219i consultan\u021b\u0103, precum \u0219i ombudsmanului sectorial competent. Platforma ODR European\u0103 <strong>nu este disponibil\u0103<\/strong> pentru consumatorii elve\u021bieni, dar exist\u0103 mecanisme na\u021bionale echivalente. <\/p>\r\n <\/div>\r\n\r\n \r\n <div id=\"s10\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-balance\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 10<\/small>\r\n Medierea Civil\u0103 \u0219i Comercial\u0103 \u00een Italia\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>\u00cen Italia, <strong>medierea civil\u0103 \u0219i comercial\u0103<\/strong> este reglementat\u0103 de <strong>D.Lgs. n. 28\/2010<\/strong> \u0219i modific\u0103rile ulterioare. Aceasta este o procedur\u0103 extrajudiciar\u0103 \u00een care un mediator profesionist \u0219i impar\u021bial faciliteaz\u0103 dialogul \u00eentre p\u0103r\u021bi pentru a le ajuta s\u0103 ajung\u0103 la un acord voluntar. Medierea poate fi: <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-list-check\"><\/i> Tipuri de mediere aplicabile<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Mediere voluntar\u0103:<\/strong> p\u0103r\u021bile decid liber s\u0103 recurg\u0103 la mediere \u00eenainte de a proceda \u00een instan\u021b\u0103. Ambele p\u0103r\u021bi trebuie s\u0103 accepte ini\u021bierea procedurii. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Mediere obligatorie (condi\u021bie de procedibilitate):<\/strong> \u00een anumite materii, cum ar fi litigiile privind contractele de v\u00e2nzare a bunurilor mobile \u00eenregistrate cu o valoare superioar\u0103 anumitor praguri, tentativa de mediere este obligatorie \u00eenainte de a sesiza instan\u021ba. \u00cen astfel de cazuri, omiterea medierii face ca cererea de chemare \u00een judecat\u0103 s\u0103 fie inadmisibil\u0103. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Mediere delegat\u0103:<\/strong> judec\u0103torul poate invita p\u0103r\u021bile s\u0103 \u00eencerce medierea \u00een orice etap\u0103 a procedurii judiciare.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Cum se ini\u021biaz\u0103 medierea \u00een Italia<\/div>\r\n <p>Pentru a ini\u021bia o procedur\u0103 de mediere \u00een Italia, consumatorul (sau GASPA MACCHINE) trebuie s\u0103 depun\u0103 o cerere de mediere la un organism de mediere \u00eenscris \u00een registrul Ministerului Justi\u021biei. Lista organismelor acreditate poate fi consultat\u0103 la urm\u0103toarea adres\u0103: <a href=\"https:\/\/mediazione.giustizia.it\" target=\"_blank\" rel=\"noopener noreferrer\">mediazione.giustizia.it<\/a>. Cererea poate fi depus\u0103 \u0219i online pentru multe organisme. <\/p>\r\n\r\n <p>Procedura se desf\u0103\u0219oar\u0103 dup\u0103 cum urmeaz\u0103: depunerea cererii de mediere \u2192 notificarea celeilalte p\u0103r\u021bi \u2192 prima \u00eent\u00e2lnire de mediere \u00een termen de 30 de zile \u2192 eventuale sesiuni ulterioare \u2192 acord sau declara\u021bie de lips\u0103 a acordului. Acordul \u00eencheiat \u00een mediere, dac\u0103 este semnat de avoca\u021bii p\u0103r\u021bilor, are valoare de titlu executoriu. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-currency-euro\"><\/i> Costurile medierii pentru consumatori<\/div>\r\n <p>Pentru litigiile cu o valoare de p\u00e2n\u0103 la <strong>250 euro<\/strong>, indemniza\u021bia de mediere este \u00een sarcina exclusiv\u0103 a celui care o ini\u021biaz\u0103 \u0219i se ridic\u0103 la <strong>zero euro<\/strong> dac\u0103 partea advers\u0103 nu ader\u0103. Pentru litigiile cu o valoare mai mare, costurile variaz\u0103 \u00een func\u021bie de organismul ales \u0219i de valoarea litigiului, dar sunt \u00een general semnificativ mai mici dec\u00e2t costurile unei proceduri judiciare. Consumatorii f\u0103r\u0103 posibilit\u0103\u021bi financiare pot accesa asisten\u021ba juridic\u0103 gratuit\u0103 din partea statului \u0219i pentru procedurile de mediere. <\/p>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Pozi\u021bia GASPA MACCHINE privind medierea:<\/strong> GASPA MACCHINE este disponibil\u0103 s\u0103 participe cu bun\u0103-credin\u021b\u0103 la orice procedur\u0103 de mediere ini\u021biat\u0103 de un consumator sau de un profesionist \u00een conformitate cu D.Lgs. 28\/2010. Preferin\u021ba noastr\u0103 este \u00eentotdeauna de a rezolva litigiile pe cale amiabil\u0103 \u0219i direct\u0103, dar recunoa\u0219tem valoarea medierii ca instrument echitabil \u0219i rapid pentru cazurile \u00een care nu este posibil s\u0103 se ajung\u0103 la un acord bilateral.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s11\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-gavel\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 11<\/small>\r\n Instan\u021ba Competent\u0103 \u0219i Legea Aplicabil\u0103\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>\u00cen cazul unui litigiu care nu a fost solu\u021bionat nici pe cale amiabil\u0103, nici prin proceduri ADR\/ODR, p\u0103r\u021bile au dreptul de a recurge la instan\u021ba ordinar\u0103. \u00cen continuare sunt prezentate regulile privind competen\u021ba jurisdic\u021bional\u0103 \u0219i legea aplicabil\u0103 contractelor de v\u00e2nzare \u00eencheiate prin intermediul <strong>gaspa-macchine.com<\/strong>. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Instan\u021ba competent\u0103 pentru consumatori (B2C)<\/div>\r\n <p>Pentru contractele \u00eencheiate cu <strong>consumatori priva\u021bi<\/strong> (persoane fizice care achizi\u021bioneaz\u0103 \u00een afara oric\u0103rei activit\u0103\u021bi profesionale), competen\u021ba teritorial\u0103 este determinat\u0103 cu prioritate de <strong>legea \u021b\u0103rii de re\u0219edin\u021b\u0103 a consumatorului<\/strong>, \u00een cazul \u00een care aceasta prevede o competen\u021b\u0103 exclusiv\u0103 sau obligatorie \u00een favoarea instan\u021bei de la domiciliul consumatorului respectiv. \u00cen special: <\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Consumatori italieni:<\/strong> instan\u021ba competent\u0103 este cea de la <strong>locul de re\u0219edin\u021b\u0103 sau domiciliul consumatorului<\/strong> \u00een momentul \u00een care contractul a fost \u00eencheiat, conform art. 33 din D.Lgs. 206\/2005 (Codul Consumului). <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Consumatori UE (neitalieni):<\/strong> se aplic\u0103 <strong>Regulamentul UE nr. 1215\/2012 (Bruxelles I bis)<\/strong>, conform c\u0103ruia consumatorul poate ac\u021biona \u00een judecat\u0103 v\u00e2nz\u0103torul at\u00e2t \u00een fa\u021ba instan\u021bei din propria \u021bar\u0103 de re\u0219edin\u021b\u0103, c\u00e2t \u0219i \u00een fa\u021ba instan\u021bei din \u021bara \u00een care v\u00e2nz\u0103torul este stabilit (Tribunalul din Sassari).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Consumatori elve\u021bieni:<\/strong> se aplic\u0103 normele privind competen\u021ba interna\u021bional\u0103 din <strong>Legea federal\u0103 elve\u021bian\u0103 privind dreptul interna\u021bional privat (LDIP)<\/strong>.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-building\"><\/i> Instan\u021ba competent\u0103 pentru profesioni\u0219ti \u0219i \u00eentreprinderi (B2B)<\/div>\r\n <p>Pentru contractele \u00eencheiate cu <strong>profesioni\u0219ti \u0219i \u00eentreprinderi<\/strong> care achizi\u021bioneaz\u0103 utilajele \u00een exercitarea activit\u0103\u021bii lor comerciale sau profesionale, instan\u021ba competent\u0103 exclusiv\u0103 pentru orice litigiu referitor la contract este <strong>Tribunalul din Sassari (SS), Italia<\/strong>, sediul social al GASPA S.R.L MACCHINE. P\u0103r\u021bile pot conveni totu\u0219i \u00een scris asupra unei instan\u021be diferite \u00eenainte de \u00eencheierea contractului. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-file-text\"><\/i> Legea aplicabil\u0103 contractelor<\/div>\r\n <p>Legea aplicabil\u0103 contractelor de v\u00e2nzare \u00eencheiate prin intermediul <strong>gaspa-macchine.com<\/strong> este <strong>legea italian\u0103<\/strong>, cu urm\u0103toarele excep\u021bii fundamentale:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> \u00cen conformitate cu <strong>Regulamentul UE nr. 593\/2008 (Roma I)<\/strong>, alegerea legii italiene nu poate priva consumatorii reziden\u021bi \u00een Uniunea European\u0103 de dispozi\u021biile imperative de protec\u021bie prev\u0103zute de legea \u021b\u0103rii \u00een care ace\u0219tia \u00ee\u0219i au re\u0219edin\u021ba, \u00een cazul \u00een care aceste dispozi\u021bii sunt mai favorabile dec\u00e2t legea italian\u0103.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> \u00cen practic\u0103, acest lucru \u00eenseamn\u0103 c\u0103 un consumator german va beneficia de protec\u021biile prev\u0103zute de BGB-ul german acolo unde acestea sunt mai avantajoase dec\u00e2t cele italiene, \u0219i a\u0219a mai departe pentru fiecare \u021bar\u0103 de re\u0219edin\u021b\u0103 a cump\u0103r\u0103torilor.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> Pentru consumatorii elve\u021bieni, se aplic\u0103 legisla\u021bia italian\u0103 \u00een calitate de lege a v\u00e2nz\u0103torului, dar consumatorul elve\u021bian \u00ee\u0219i p\u0103streaz\u0103 drepturile imperative garantate de legisla\u021bia elve\u021bian\u0103.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-gold\">\r\n <i class=\"ti ti-alert-triangle\"><\/i>\r\n <p><strong>Orientarea instan\u021bei:<\/strong> orice clauz\u0103 contractual\u0103 care limiteaz\u0103 dreptul consumatorului de a sesiza instan\u021ba din \u021bara sa de re\u0219edin\u021b\u0103 sau care condi\u021bioneaz\u0103 acest drept de condi\u021bii neprev\u0103zute de lege este considerat\u0103 <strong>nul\u0103 \u0219i lipsit\u0103 de efecte<\/strong> conform art. 33 din D.Lgs. 206\/2005 \u0219i Regulamentului UE 1215\/2012. GASPA MACCHINE nu include \u00een contractele sale nicio clauz\u0103 derogatorie de la competen\u021ba jurisdic\u021bional\u0103 \u00een detrimentul consumatorilor. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s12\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-briefcase\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 12<\/small>\r\n Litigii B2B \u2013 Profesioni\u0219ti \u0219i \u00centreprinderi\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Dispozi\u021biile referitoare la consumatori prev\u0103zute \u00een sec\u021biunile anterioare (\u00een special dreptul de retragere de 14 zile, accesul gratuit la ADR \u0219i competen\u021ba instan\u021bei consumatorului) se aplic\u0103 exclusiv persoanelor fizice care achizi\u021bioneaz\u0103 \u00een afara oric\u0103rei activit\u0103\u021bi comerciale, artizanale sau profesionale. Contractele \u00eencheiate cu <strong>profesioni\u0219ti, ferme agricole, \u00eentreprinderi de construc\u021bii, \u00eentreprinderi individuale \u0219i al\u021bi operatori economici<\/strong> sunt supuse unor condi\u021bii diferite. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-certificate\"><\/i> Garan\u021bia pentru vicii \u00een v\u00e2nz\u0103rile B2B<\/div>\r\n <p>\u00cen contractele de v\u00e2nzare-cump\u0103rare \u00eentre \u00eentreprinderi (B2B), garan\u021bia pentru vicii este reglementat\u0103 de <strong>art. 1490\u20131496 din Codul Civil italian<\/strong>. Cump\u0103r\u0103torul profesionist trebuie s\u0103 reclame viciile <strong>\u00een termen de 8 zile de la descoperire<\/strong> (sau de la livrare, dac\u0103 viciile erau vizibile). Dreptul la ac\u021biune pentru vicii se prescrie \u00een <strong>un an de la livrare<\/strong> pentru bunurile mobile, cu excep\u021bia cazului de dolo al v\u00e2nz\u0103torului. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-scale\"><\/i> Proceduri de solu\u021bionare pentru litigiile B2B<\/div>\r\n <p>\u00cen cazul unui litigiu \u00eentre GASPA MACCHINE \u0219i un cump\u0103r\u0103tor profesionist, solu\u021bionarea va urma urm\u0103torul parcurs:<\/p>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Negociere direct\u0103:<\/strong> ca \u0219i \u00een cazul consumatorilor, primul pas este \u00eentotdeauna tentativa de solu\u021bionare amiabil\u0103 prin comunicare direct\u0103 cu biroul nostru comercial (<a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a>).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Mediere voluntar\u0103:<\/strong> p\u0103r\u021bile pot decide de comun acord s\u0103 recurg\u0103 la medierea civil\u0103 conform D.Lgs. 28\/2010, cu alegerea liber\u0103 a organismului de mediere. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Arbitraj comercial:<\/strong> p\u0103r\u021bile pot conveni \u00een scris s\u0103 supun\u0103 litigiul unui arbitru sau unui tribunal arbitral, a c\u0103rui decizie este obligatorie pentru ambele p\u0103r\u021bi.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Instan\u021ba ordinar\u0103:<\/strong> \u00een absen\u021ba unui acord privind c\u0103ile alternative, litigiul este deferit <strong>Tribunalului din Sassari (SS)<\/strong>, instan\u021b\u0103 exclusiv\u0103 competent\u0103 pentru litigiile B2B, a\u0219a cum este indicat \u00een Sec\u021biunea 11.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-info-circle\"><\/i>\r\n <p><strong>Inspec\u021bia pre-achizi\u021bie pentru cump\u0103r\u0103torii profesioni\u0219ti:<\/strong> GASPA MACCHINE pune la dispozi\u021bia \u00eentreprinderilor \u0219i profesioni\u0219tilor posibilitatea de a efectua o inspec\u021bie tehnic\u0103 a utilajului \u00eenainte de achizi\u021bie, \u00een baza unui acord prealabil. Inspec\u021bia pre-achizi\u021bie permite verificarea st\u0103rii efective a utilajului \u0219i reduce semnificativ riscul de litigii post-v\u00e2nzare. Contacta\u021bi biroul nostru comercial la adresa <a href=\"mailto:info@gaspa-macchine.com\">info@gaspa-macchine.com<\/a> pentru a stabili o programare. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s13\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-book\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 13<\/small>\r\n Legisla\u021bia de Referin\u021b\u0103\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Prezenta politic\u0103 a fost redactat\u0103 \u00een conformitate cu urm\u0103toarele reglement\u0103ri europene \u0219i na\u021bionale \u00een vigoare. Referin\u021bele indicate mai jos sunt cele active la data intr\u0103rii \u00een vigoare a prezentei politici (12 iunie 2026) \u0219i ar putea fi actualizate \u00een urma modific\u0103rilor legislative. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-globe\"><\/i> Reglement\u0103ri Europene<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Directiva UE 2019\/771<\/strong> privind v\u00e2nzarea de bunuri \u0219i garan\u021bia legal\u0103 de conformitate (transpus\u0103 \u00een toate \u021b\u0103rile UE).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Directiva UE 2011\/83\/UE<\/strong> privind drepturile consumatorilor \u00een contractele la distan\u021b\u0103 \u0219i \u00een contractele negociate \u00een afara spa\u021biilor comerciale.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Directiva UE 2013\/11\/UE<\/strong> privind solu\u021bionarea alternativ\u0103 a litigiilor cu consumatorii (ADR).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Regulamentul UE nr. 524\/2013<\/strong> privind solu\u021bionarea online a litigiilor cu consumatorii (ODR).<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Regulamentul UE nr. 593\/2008 (Roma I)<\/strong> privind legea aplicabil\u0103 obliga\u021biilor contractuale.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Regulamentul UE nr. 1215\/2012 (Bruxelles I bis)<\/strong> privind competen\u021ba judiciar\u0103, recunoa\u0219terea \u0219i executarea hot\u0103r\u00e2rilor \u00een materie civil\u0103 \u0219i comercial\u0103.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Regulamentul UE 2016\/679 (GDPR)<\/strong> privind protec\u021bia datelor cu caracter personal.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-flag\"><\/i> Reglement\u0103ri Italiene<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>D.Lgs. n. 206\/2005 (Codul Consumului)<\/strong> \u0219i modific\u0103rile ulterioare, inclusiv art. 49\u201367 privind contractele la distan\u021b\u0103, art. 128\u2013135-octies privind garan\u021bia legal\u0103 \u0219i art. 141\u2013141-decies privind ADR.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>D.Lgs. n. 170\/2021<\/strong> care transpune Directiva UE 2019\/771 privind v\u00e2nzarea de bunuri.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>D.Lgs. n. 130\/2015<\/strong> care transpune Directiva UE 2013\/11\/UE privind ADR.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>D.Lgs. n. 28\/2010<\/strong> privind medierea civil\u0103 \u0219i comercial\u0103 \u0219i modific\u0103rile ulterioare.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Art. 1490\u20131496 Codul Civil italian<\/strong> privind garan\u021bia pentru vicii \u00een v\u00e2nz\u0103rile \u00eentre \u00eentreprinderi.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>D.Lgs. n. 196\/2003 (Codul de Confiden\u021bialitate)<\/strong> astfel cum a fost modificat prin D.Lgs. 101\/2018 pentru adaptarea la GDPR. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>D.Lgs. n. 70\/2003<\/strong> privind comer\u021bul electronic, de punere \u00een aplicare a Directivei UE 2000\/31\/CE.<\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-box gm-box-blue\">\r\n <i class=\"ti ti-refresh\"><\/i>\r\n <p><strong>Actualizarea politicii:<\/strong> GASPA MACCHINE se angajeaz\u0103 s\u0103 men\u021bin\u0103 actualizat\u0103 prezenta politic\u0103 \u00een conformitate cu modific\u0103rile legislative \u00een vigoare. \u00cen cazul unor actualiz\u0103ri substan\u021biale, data ultimei actualiz\u0103ri indicat\u0103 \u00een partea de sus a paginii va fi modificat\u0103 \u00een consecin\u021b\u0103. V\u0103 invit\u0103m s\u0103 consulta\u021bi periodic aceast\u0103 pagin\u0103 pentru a verifica eventualele actualiz\u0103ri. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s14\" class=\"gm-section gm-reveal\">\r\n <div class=\"gm-section-header\">\r\n <div class=\"gm-section-icon\"><i class=\"ti ti-heart-handshake\"><\/i><\/div>\r\n <div>\r\n <div class=\"gm-section-title\">\r\n <small>Sec\u021biunea 14<\/small>\r\n Angajamentele Noastre fa\u021b\u0103 de Clien\u021bi\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <p>Dincolo de obliga\u021biile legale, GASPA MACCHINE a ales s\u0103 adopte un set de principii \u0219i angajamente voluntare care ghideaz\u0103 abordarea noastr\u0103 \u00een gestionarea reclama\u021biilor \u0219i a litigiilor. Aceste angajamente reflect\u0103 filozofia noastr\u0103 comercial\u0103 \u0219i respectul pe care \u00eel avem pentru fiecare client \u00een parte. <\/p>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-star\"><\/i> Angajamentele noastre principale<\/div>\r\n <ul class=\"gm-list\">\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Transparen\u021b\u0103 total\u0103:<\/strong> fiecare etap\u0103 a procesului de gestionare a reclama\u021biei este comunicat\u0103 clientului \u00een scris. Nu vom ascunde niciodat\u0103 informa\u021bii relevante \u0219i nu vom folosi un limbaj ambiguu pentru a v\u0103 limita drepturile. <\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>R\u0103spunsuri rapide \u0219i documentate:<\/strong> fiecare reclama\u021bie prime\u0219te un r\u0103spuns scris \u00een termenele indicate \u00een Sec\u021biunea 3, cu motive clare \u0219i documentate \u00een caz de respingere par\u021bial\u0103.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>F\u0103r\u0103 costuri suplimentare pentru reclama\u021biile \u00een garan\u021bie:<\/strong> toate costurile de expertiz\u0103, repara\u021bie, transport \u0219i \u00eenlocuire referitoare la reclama\u021biile \u00een garan\u021bie recunoscute ca fiind valide sunt suportate de GASPA MACCHINE.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Egalitate de tratament:<\/strong> to\u021bi clien\u021bii, indiferent de \u021bara de re\u0219edin\u021b\u0103, de valoarea achizi\u021biei sau de num\u0103rul de comenzi efectuate, primesc acela\u0219i nivel de asisten\u021b\u0103 \u0219i respect \u00een procedurile de reclama\u021bie.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Confiden\u021bialitate:<\/strong> informa\u021biile personale \u0219i comerciale partajate \u00een cadrul unei reclama\u021bii sunt tratate cu maxim\u0103 confiden\u021bialitate \u0219i nu sunt dezv\u0103luite ter\u021bilor dec\u00e2t dac\u0103 este strict necesar pentru solu\u021bionarea litigiului.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>Bun\u0103-credin\u021b\u0103 \u00een procedurile ADR:<\/strong> particip\u0103m cu bun\u0103-credin\u021b\u0103 la orice procedur\u0103 de mediere sau ADR ini\u021biat\u0103 \u00eempotriva noastr\u0103 \u0219i nu utiliz\u0103m tactici dilatorii sau obstruc\u021bioniste.<\/li>\r\n <li><i class=\"ti ti-circle-check\"><\/i> <strong>\u00cembun\u0103t\u0103\u021bire continu\u0103:<\/strong> fiecare reclama\u021bie primit\u0103 este analizat\u0103 ca o oportunitate de \u00eembun\u0103t\u0103\u021bire. Feedback-ul clien\u021bilor, chiar \u0219i cel negativ, este pre\u021bios pentru \u00eembun\u0103t\u0103\u021birea calit\u0103\u021bii produselor noastre, a descrierilor noastre \u0219i a serviciilor noastre. <\/li>\r\n <\/ul>\r\n\r\n <div class=\"gm-sub\"><i class=\"ti ti-tool\"><\/i> Inspec\u021bia pre-livrare \u0219i documentarea st\u0103rii<\/div>\r\n <p>Pentru a garanta o transparen\u021b\u0103 maxim\u0103 privind starea utilajelor v\u00e2ndute, GASPA MACCHINE efectueaz\u0103 o <strong>inspec\u021bie tehnic\u0103 pre-livrare<\/strong> pentru fiecare utilaj \u00eenainte de expediere. Starea utilajului \u00een momentul expedierii este documentat\u0103 cu fotografii \u0219i\/sau videoclipuri, care pot fi furnizate clientului la cerere. Acest lucru ne permite s\u0103 distingem cu certitudine eventualele daune preexistente expedierii de daunele survenite \u00een timpul transportului sau \u00een utilizarea post-livrare. <\/p>\r\n\r\n <div class=\"gm-box gm-box-green\">\r\n <i class=\"ti ti-circle-check\"><\/i>\r\n <p><strong>Garan\u021bia echit\u0103\u021bii:<\/strong> GASPA MACCHINE nu va transfera niciodat\u0103 asupra clien\u021bilor responsabilitatea pentru problemele cauzate de defecte de fabrica\u021bie, erori \u00een descrieri sau daune survenite \u00een timpul transportului organizat de noi. Disponibilitatea noastr\u0103 de a g\u0103si solu\u021bii echitabile \u0219i rapide nu este o concesie extraordinar\u0103, ci un angajament ordinar \u0219i constant fa\u021b\u0103 de to\u021bi clien\u021bii no\u0219tri. <\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div id=\"s15\" class=\"gm-contact gm-reveal\">\r\n <h3>Asisten\u021b\u0103 Reclama\u021bii \u2013 Contacta\u021bi-ne<\/h3>\r\n <p>Echipa noastr\u0103 v\u0103 st\u0103 la dispozi\u021bie pentru a primi reclama\u021bii, pentru a r\u0103spunde la \u00eentreb\u0103ri despre procedura de solu\u021bionare a litigiilor sau pentru orice alt\u0103 necesitate legat\u0103 de achizi\u021bia dumneavoastr\u0103. Nu ezita\u021bi s\u0103 ne contacta\u021bi: suntem aici pentru a v\u0103 ajuta. <\/p>\r\n <div class=\"gm-contact-grid\">\r\n <a href=\"mailto:info@gaspa-macchine.com\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-mail\"><\/i>\r\n info@gaspa-macchine.com\r\n <\/a>\r\n <a href=\"tel:+393773901146\" class=\"gm-contact-item\">\r\n <i class=\"ti ti-phone\"><\/i>\r\n +39 377 390 1146\r\n <\/a>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-clock\"><\/i>\r\n Lun\u2013S\u00e2m, 09:00\u201318:00 CET\r\n <\/span>\r\n <span class=\"gm-contact-item\">\r\n <i class=\"ti ti-map-pin\"><\/i>\r\n Z.I. Predda Niedda Str. 30, 07100 Sassari (SS)\r\n <\/span> \r\n <\/div>\r\n <a href=\"https:\/\/gaspa-macchine.com\/ro\/contactati-ne\/\" class=\"gm-btn\">\r\n <i class=\"ti ti-send\"><\/i>\r\n Contacteaz\u0103-ne Acum\r\n <\/a>\r\n <\/div>\r\n\r\n<\/div>\r\n\r\n<script>\r\n(function(){\r\n var reveals = document.querySelectorAll('.gm-reveal');\r\n if (!reveals.length) return;\r\n var io = new IntersectionObserver(function(entries){\r\n entries.forEach(function(e){\r\n if (e.isIntersecting) { e.target.classList.add('visible'); io.unobserve(e.target); }\r\n });\r\n }, { threshold: 0.07 });\r\n reveals.forEach(function(el){ io.observe(el); });\r\n})();\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Reclama\u021bii \u0219i Solu\u021bionarea Controverselor \u2013 GASPA MACCHINE GASPA MACCHINE Reclama\u021bii \u0219i Solu\u021bionarea Controverselor Satisfac\u021bia dumneavoastr\u0103 este prioritatea noastr\u0103 absolut\u0103. Aceast\u0103 pagin\u0103 ilustreaz\u0103 \u00een mod clar \u0219i transparent procedurile pentru a prezenta o reclama\u021bie, drepturile dumneavoastr\u0103 legale, modalit\u0103\u021bile de solu\u021bionare amiabil\u0103 \u0219i c\u0103ile de recurs disponibile \u00een toate \u021b\u0103rile c\u0103tre care expediem. Ultima actualizare: 12 iunie 2026 Data intr\u0103rii \u00een vigoare: 12 iunie 2026 Italia \u2013 Expedieri \u00een 10 \u021b\u0103ri europene Cuprins Cine suntem \u0219i domeniul de aplicare Cum se prezint\u0103 o reclama\u021bie \u2013 Procedura oficial\u0103 Angajamente privind timpii de r\u0103spuns Solu\u021bionare amiabil\u0103 Remedii disponibile \u00een caz de controvers\u0103 Dreptul de retragere \u0219i rambursare Platforma ODR European\u0103 Solu\u021bionarea alternativ\u0103 a controverselor (ADR) Organisme ADR \u0219i autorit\u0103\u021bi de protec\u021bie pe \u021b\u0103ri Mediere civil\u0103 \u0219i comercial\u0103 \u00een Italia Instan\u021ba competent\u0103 \u0219i legea aplicabil\u0103 Controverse B2B \u2013 Profesioni\u0219ti \u0219i \u00centreprinderi Normativa de referin\u021b\u0103 Angajamentele noastre fa\u021b\u0103 de clien\u021bi Contact \u0219i asisten\u021b\u0103 Sec\u021biunea 1 Cine Suntem \u0219i Domeniul de Aplicare Prezenta Politic\u0103 de Reclama\u021bii \u0219i Solu\u021bionare a Controverselor este emis\u0103 de GASPA S.R.L MACCHINE, care opereaz\u0103 comercial sub numele GASPA MACCHINE, cu sediul legal \u0219i operativ \u00een Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italia, cod TVA IT 03006910909, cod ATECO 47.52.40. GASPA MACCHINE este un concesionar specializat \u00een v\u00e2nzarea, online \u0219i la distan\u021b\u0103, de utilaje agricole \u0219i de construc\u021bii noi \u0219i rulate. Catalogul nostru cuprinde: tractoare agricole, miniexcavatoare, utilaje pentru terasamente, cilindri compactori tandem, \u00eenc\u0103rc\u0103toare telescopice (telehandler), lope\u021bi mecanice \u0219i alte echipamente de \u0219antier marca JCB \u0219i de la al\u021bi produc\u0103tori de prim\u0103 importan\u021b\u0103. Toate achizi\u021biile sunt efectuate prin intermediul site-ului de e-commerce oficial gaspa-macchine.com, gestionat prin platforma WooCommerce pe WordPress. Prezenta politic\u0103 se aplic\u0103 tuturor achizi\u021biilor efectuate prin intermediul site-ului nostru web \u0219i reglementeaz\u0103 drepturile clien\u021bilor \u00een caz de reclama\u021bie, contesta\u021bie sau controvers\u0103 referitoare la o comand\u0103, la o livrare, la starea unui utilaj, la o rambursare sau la orice alt aspect al rela\u021biei comerciale cu GASPA MACCHINE. Oper\u0103m cu livr\u0103ri \u00een 10 \u021b\u0103ri europene: Italia Austria Finlanda Fran\u021ba Germania \u021a\u0103rile de Jos Polonia Rom\u00e2nia Spania Elve\u021bia Prezenta politic\u0103 este conform\u0103 cu D.Lgs. nr. 206\/2005 (Codul Consumului), cu D.Lgs. nr. 130\/2015 (transpunerea Directivei UE 2013\/11 privind ADR pentru consumatori), cu Regulamentul UE nr. 524\/2013 privind solu\u021bionarea controverselor online (ODR), precum \u0219i cu normativele de protec\u021bie a consumatorului \u00een vigoare \u00een fiecare \u021bar\u0103 de destina\u021bie. Dispozi\u021biile mai favorabile pentru consumator prev\u0103zute de legea \u021b\u0103rii de re\u0219edin\u021b\u0103 a cump\u0103r\u0103torului se aplic\u0103 \u00eentotdeauna cu prioritate fa\u021b\u0103 de prezentele condi\u021bii generale. Not\u0103 important\u0103: aceast\u0103 politic\u0103 se aplic\u0103 at\u00e2t consumatorilor priva\u021bi (persoane fizice care achizi\u021bioneaz\u0103 \u00een afara oric\u0103rei activit\u0103\u021bi comerciale, artizanale sau profesionale), c\u00e2t \u0219i profesioni\u0219tilor \u0219i \u00eentreprinderilor. Anumite drepturi, \u00een special cele legate de retragere \u0219i ADR, sunt rezervate consumatorilor priva\u021bi conform normativei europene \u0219i italiene \u00een vigoare. Sec\u021biunile relevante specific\u0103 \u00een mod clar c\u00e2nd se aplic\u0103 doar uneia dintre cele dou\u0103 categorii. Sec\u021biunea 2 Cum se Prezint\u0103 o Reclama\u021bie \u2013 Procedura Oficial\u0103 GASPA MACCHINE a definit o procedur\u0103 intern\u0103 clar\u0103 \u0219i accesibil\u0103 pentru gestionarea oric\u0103rei reclama\u021bii. V\u0103 invit\u0103m s\u0103 urma\u021bi pa\u0219ii descri\u0219i mai jos pentru a garanta c\u0103 reclama\u021bia dumneavoastr\u0103 este \u00eenregistrat\u0103, examinat\u0103 \u0219i solu\u021bionat\u0103 \u00een cel mai scurt timp posibil. Nu este necesar niciun formular pretip\u0103rit: este suficient\u0103 o comunicare scris\u0103 prin e-mail sau un apel telefonic pentru a ini\u021bia procesul. Pasul 1 \u2013 Contacta\u021bi serviciul clien\u021bi al GASPA MACCHINE Trimite\u021bi o comunicare scris\u0103 la adresa info@gaspa-macchine.com sau telefona\u021bi-ne la +39 377 390 1146 (luni\u2013s\u00e2mb\u0103t\u0103, orele 09:00\u201318:00, fus orar CET). Pentru o tratare mai rapid\u0103 a reclama\u021biei, v\u0103 sf\u0103tuim s\u0103 utiliza\u021bi comunicarea scris\u0103 prin e-mail, astfel \u00eenc\u00e2t s\u0103 v\u0103 r\u0103m\u00e2n\u0103 o urm\u0103 a \u00eentregii coresponden\u021be. Pasul 2 \u2013 Indica\u021bi detaliile reclama\u021biei dumneavoastr\u0103 \u00cen comunicare este necesar s\u0103 include\u021bi: (a) num\u0103rul comenzii sau referin\u021ba achizi\u021biei; (b) denumirea \u0219i modelul utilajului achizi\u021bionat; (c) o descriere precis\u0103 \u0219i detaliat\u0103 a problemei \u00eent\u00e2mpinate; (d) data la care s-a produs problema sau la care a\u021bi descoperit-o; (e) tipul de solu\u021bie pe care o solicita\u021bi (rambursare, reparare, \u00eenlocuire, reducerea pre\u021bului sau altele). Cu c\u00e2t informa\u021biile furnizate sunt mai complete, cu at\u00e2t mai rapid va fi r\u0103spunsul nostru. Pasul 3 \u2013 Anexa\u021bi documenta\u021bia de suport Pentru a facilita verificarea reclama\u021biei, v\u0103 rug\u0103m s\u0103 anexa\u021bi, acolo unde sunt disponibile: fotografii sau videoclipuri care s\u0103 documenteze defectul sau dauna; copia facturii de achizi\u021bie sau a confirm\u0103rii comenzii; documentul de transport semnat la momentul livr\u0103rii; eventuale comunic\u0103ri anterioare cu serviciul nostru clien\u021bi cu privire la aceea\u0219i problem\u0103. \u00cen cazul daunelor la livrare, este fundamental ca defectul s\u0103 fi fost notat pe documentul de transport la momentul recep\u021biei, \u00eenainte de a semna transportatorului. Pasul 4 \u2013 Primi\u021bi num\u0103rul de referin\u021b\u0103 al reclama\u021biei \u00cen termen de 2 zile lucr\u0103toare de la primirea comunic\u0103rii dumneavoastr\u0103, v\u0103 vom trimite o confirmare scris\u0103 con\u021bin\u00e2nd num\u0103rul de referin\u021b\u0103 intern al reclama\u021biei (tichet de asisten\u021b\u0103), numele responsabilului care va gestiona dosarul \u0219i timpii indicativi prev\u0103zu\u021bi pentru solu\u021bionare. P\u0103stra\u021bi acest num\u0103r de referin\u021b\u0103 pentru eventuale comunic\u0103ri ulterioare. Pasul 5 \u2013 Instruirea \u0219i evaluarea reclama\u021biei Echipa noastr\u0103 tehnic\u0103 \u0219i comercial\u0103 va examina documenta\u021bia furnizat\u0103 \u00een termen de 5 zile lucr\u0103toare de la primirea complet\u0103 a dosarului. \u00cen aceast\u0103 faz\u0103 v-am putea contacta pentru a solicita informa\u021bii suplimentare, documenta\u021bie fotografic\u0103 suplimentar\u0103 sau pentru a conveni o inspec\u021bie la distan\u021b\u0103 prin apel video cu tehnicianul nostru specializat, \u00een cazul \u00een care problema ar necesita acest lucru. Pasul 6 \u2013 Comunicarea solu\u021biei propuse La finalul instruirii, v\u0103 vom comunica \u00een scris rezultatul evalu\u0103rii \u0219i solu\u021bia propus\u0103 (reparare, \u00eenlocuire, reducerea pre\u021bului, rambursare sau alt\u0103 m\u0103sur\u0103). \u00cen caz de admitere par\u021bial\u0103 sau de respingere a reclama\u021biei, v\u0103 vom furniza o motivare detaliat\u0103 \u0219i clar\u0103. Ve\u021bi avea apoi posibilitatea de a accepta solu\u021bia propus\u0103 sau de a proceda cu c\u0103ile de recurs alternative descrise \u00een sec\u021biunile urm\u0103toare ale prezentei politici. Aten\u021bie \u2013 Daune la livrare: dac\u0103 utilajul prezint\u0103 daune vizibile la momentul livr\u0103rii, este indispensabil s\u0103 nota\u021bi contesta\u021bia pe documentul de transport \u00eenainte de a semna \u0219i s\u0103 fotografia\u021bi daunele imediat. Ulterior, contacta\u021bi GASPA MACCHINE \u00een termen de 3 zile lucr\u0103toare de la livrare. Neraportarea la timp a daunelor de transport ar putea compromite posibilitatea de a v\u0103<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"googlesitekit_rrm_CAow0ePLDA:productID":"","_uag_custom_page_level_css":"","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-39742","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"ocean-thumb-m":false,"ocean-thumb-ml":false,"ocean-thumb-l":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"claudesurs112@gmail.com","author_link":"https:\/\/gaspa-macchine.com\/ro\/author\/claudesurs112gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Reclama\u021bii \u0219i Solu\u021bionarea Controverselor \u2013 GASPA MACCHINE GASPA MACCHINE Reclama\u021bii \u0219i Solu\u021bionarea Controverselor Satisfac\u021bia dumneavoastr\u0103 este prioritatea noastr\u0103 absolut\u0103. Aceast\u0103 pagin\u0103 ilustreaz\u0103 \u00een mod clar \u0219i transparent procedurile pentru a prezenta o reclama\u021bie, drepturile dumneavoastr\u0103 legale, modalit\u0103\u021bile de solu\u021bionare amiabil\u0103 \u0219i c\u0103ile de recurs disponibile \u00een toate \u021b\u0103rile c\u0103tre care expediem. Ultima actualizare: 12 iunie…","_links":{"self":[{"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/pages\/39742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/comments?post=39742"}],"version-history":[{"count":3,"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/pages\/39742\/revisions"}],"predecessor-version":[{"id":41093,"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/pages\/39742\/revisions\/41093"}],"wp:attachment":[{"href":"https:\/\/gaspa-macchine.com\/ro\/wp-json\/wp\/v2\/media?parent=39742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}