Maintenance and Support

This Maintenance and Support Policy is issued by GASPA S.R.L MACCHINE, operating commercially under the brand name GASPA MACCHINE, with registered and operational headquarters at Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy, VAT number IT 03006910909, ATECO classification 47.52.40. For any communication regarding equipment assistance or maintenance, you may contact us at info@gaspa-macchine.com or by phone at +39 377 390 1146.

This policy applies to all customers—both private consumers and professionals and businesses—who have purchased equipment through the website gaspa-macchine.com and receive delivery in the following countries:

The provisions contained on this page clearly and comprehensively describe the technical support services and maintenance guidelines that GASPA MACCHINE makes available to its buyers, precisely defining the responsibilities of the seller and those of the buyer. This policy complements, but does not replace, the Warranty and Protection Policy and the General Terms and Conditions of Sale.

GASPA MACCHINE is a dealership specializing in the sale of new and used agricultural and construction equipment. The categories of equipment to which this Maintenance and Support Policy applies include:

• Agricultural tractors (new and used) of various brands and engine sizes, intended for agricultural work, load handling, and open-field operations.
• Mini-excavators (new and used), used for excavation work, light demolition, and earthmoving in confined spaces.
• Earthmoving equipment (new and used), including wheeled loaders, tracked excavators, backhoe loaders, and similar machinery.
• Tandem rollers (new and used), intended for compaction of road surfaces and pavements.
• Telescopic handlers (telehandlers) (new and used), used for material handling on construction sites and in agricultural settings.
• Construction equipment and accessories sold in conjunction with primary machinery.

The equipment sold by GASPA MACCHINE may be new or used. In the case of used equipment, the state of wear, age, and operational history of the equipment directly affect reasonable maintenance expectations. Each piece of used equipment is sold with a listing that clearly indicates the year of manufacture, recorded operating hours, serial number, and declared condition at the time of sale. This information forms the contractual basis on which maintenance and support expectations are founded.

Each piece of equipment sold by GASPA MACCHINE is delivered with all technical documentation available at the time of sale. The completeness of the documentation depends on the type of equipment (new or used) and the year of manufacture.

• Operation and maintenance manual: provided, where available, in the original manufacturer's version. For used equipment manufactured before 2000, the availability of the original printed manual is not always guaranteed; in such cases, GASPA MACCHINE informs the buyer before the contract is concluded.
• Maintenance log and service history: provided when in possession of GASPA MACCHINE. Please refer to our dedicated page on Equipment Maintenance History and Documentation for complete information.
• CE conformity documentation: for equipment falling within the scope of Machinery Directive 2006/42/EC, a copy of the CE declaration of conformity is provided (where applicable and available for used equipment).
• Pre-delivery inspection report: an internal GASPA MACCHINE document certifying the condition of the equipment at the time of shipment, including any visible anomalies detected before delivery. For details, please refer to the page Equipment Testing and Pre-Delivery Inspection.
• Keys and starting devices: all original keys and remote controls available are included with delivery. If a duplicate is missing, this is noted in the product listing.

For equipment from brands such as JCB, Manitou, Komatsu, New Holland, Case IH, John Deere, Kubota, and other major manufacturers, technical and workshop manuals are often available on the manufacturer's official website or through specialized portals. Should the buyer require assistance in obtaining technical documentation for their equipment, they may contact our support service at info@gaspa-macchine.com and our team will do its best to provide useful guidance, although we cannot guarantee the availability of third-party documentation.

Proper scheduled maintenance is an essential condition for preserving the functionality and safety of any agricultural or construction equipment. In accordance with machinery safety regulations in force in Italy (Legislative Decree 81/2008 – Consolidated Workplace Safety Act) and in other destination countries, the responsibility for routine and scheduled maintenance rests entirely with the buyer from the date of equipment delivery.

By way of example, and without claim to completeness, routine maintenance tasks that the buyer must perform include:

• Periodic inspection and replacement of oil, air, fuel, and hydraulic filters, according to the timelines indicated by the manufacturer in the maintenance manual.
• Replacement of engine oil and transmission oil at specified intervals (generally every 250–500 operating hours depending on the equipment).
• Checking and topping up coolant, hydraulic fluid, and brake fluid.
• Checking the tension and wear condition of tracks (for mini-excavators and tracked equipment).
• Inspection and inflation of tires (for wheeled equipment) according to the pressure values indicated by the manufacturer.
• Periodic lubrication of joints, articulations, connecting rods, and pins according to the manual's instructions.
• Verification of proper operation of lights, audible warning devices, safety devices, and braking systems before each use.
• Cleaning of the radiator and cooling ducts, particularly after use in dusty environments.
• Inspection and replacement of timing belts and wear-prone accessories at the intervals indicated by the manufacturer.

Failure to perform routine maintenance at the times and in the manner indicated by the manufacturer may result in exclusion from commercial warranty coverage (where applicable) for failures or anomalies directly attributable to maintenance negligence. However, pursuant to European consumer protection legislation (EU Directive 2019/771), the legal warranty of conformity cannot be unilaterally excluded by the seller without proof that the defect was caused by the buyer.

All maintenance work must be performed by qualified personnel, with the equipment turned off, on level ground, and with safety devices engaged. GASPA MACCHINE disclaims any liability for injury to persons or damage to property resulting from maintenance work performed without observing the safety standards indicated in the manufacturer's manual or the provisions of Legislative Decree 81/2008 (Italy) and equivalent regulations applicable in the country where the equipment is used.

GASPA MACCHINE is committed to offering its buyers professional and accessible after-sales technical support for the duration of the business relationship and beyond. Our goal is to ensure that every piece of equipment purchased from us continues to operate efficiently and safely for the useful life expected by the manufacturer.

• Telephone and email technical consultation: our team answers technical questions about the purchased equipment, correct interpretation of the operation manual, failure symptoms, and first-level diagnostic procedures.
• Assistance in defect assessment: in case of anomalies or malfunctions, our support service analyzes the buyer's report and provides a preliminary indication of the nature of the problem (failure covered by warranty, ordinary wear, operational error, etc.).
• Guidance to specialized workshops: for interventions requiring the physical presence of a qualified technician, GASPA MACCHINE can direct the buyer to technical service centers specializing in the brands of equipment sold (JCB, Manitou, New Holland, etc.), where available in the buyer's country.
• Support in warranty claim management: if the report falls within the conditions of the legal or commercial warranty, our team initiates the claim procedure according to the provisions of the Warranty and Protection Policy.
• Assistance in sourcing spare parts: upon request, GASPA MACCHINE can support the buyer in identifying and sourcing original or equivalent spare parts for their equipment, without committing to guarantee direct supply, except by specific agreement.

The technical support offered by GASPA MACCHINE is of a consultative and advisory nature. GASPA MACCHINE does not have its own network of traveling technicians for on-site interventions outside Sardinia. For buyers located in countries other than Italy, support is provided primarily remotely (telephone, email, video call by arrangement), and GASPA MACCHINE cannot guarantee the availability of a technician physically present at the buyer's location.

Our support service is active and reachable through the channels indicated below. All response times indicated refer to business days (Monday–Saturday, excluding Italian national holidays).

The availability of original spare parts is a determining factor for the long-term maintainability of any work equipment. GASPA MACCHINE operates as a dealer of new and used agricultural and construction equipment and does not directly manage an inventory of original spare parts. However, it offers a support and guidance service to facilitate the buyer in sourcing and procuring necessary components.

• Upon the buyer's request, GASPA MACCHINE can assist in identifying the original part number (OEM) of the required component, using the technical documentation of the equipment in its possession.
• For the major brands handled (JCB, Manitou, New Holland, Case, Komatsu, Kubota, John Deere, and similar), there are extensive networks of original and aftermarket spare parts distribution throughout Europe. GASPA MACCHINE can provide information on procurement channels available in the buyer's country.
• For equipment of particularly old manufacture or less common brands, the availability of original spare parts may be limited or require longer procurement times. In such cases, GASPA MACCHINE indicates this in advance in the equipment's product listing.

Should GASPA MACCHINE have or be able to procure the requested spare part, its supply is subject to a separate quotation that includes the cost of the component and any shipping costs to the buyer's country. The terms of return and refund for separately purchased spare parts are governed by the Returns and Refunds Policy of our store.

GASPA MACCHINE, as an independent dealer, does not manage its own network of authorized service centers throughout Europe. For technical interventions requiring the physical presence of a specialized mechanic, the buyer must rely on local technical service centers competent for the brand and model of the purchased equipment.

• Manufacturer's official service networks: the major manufacturers (JCB, Manitou, New Holland, Case, Komatsu, John Deere, Kubota, etc.) have networks of authorized dealers and service centers throughout Europe. Their official websites allow you to locate the nearest service center using the serial number or equipment model.
• Specialized mechanical workshops for agricultural and construction equipment: in the absence of an authorized service center for the brand in the immediate vicinity, a workshop specializing in agricultural or earthmoving equipment is capable of performing most routine maintenance and repair work.
• GASPA MACCHINE support for service center identification: our team can provide, upon request and without guarantee of completeness, information on the main technical service centers present in the countries to which we ship. This assistance is advisory and does not create any contractual relationship or liability on the part of GASPA MACCHINE toward the indicated service centers.

The costs of technical interventions performed by third-party workshops (labor, spare parts, travel) are entirely at the buyer's expense, unless the intervention is strictly necessary to remedy a defect covered by the legal or commercial warranty and has been previously authorized by GASPA MACCHINE. In the latter case, reimbursement of repair costs occurs according to the provisions of the Warranty and Protection Policy.

To ensure maximum efficiency in handling technical support requests, we ask you to follow the procedure indicated below. Each step is designed to reduce response times and enable our team to provide you with the most appropriate assistance in the shortest possible time.

1. Gather information about the equipment Before contacting us, retrieve the order number or purchase confirmation, the equipment's serial number (visible on the identification plate), the model, and the year of manufacture. This information allows us to immediately identify your equipment and related documentation.
2. Describe the problem in detail Indicate when the problem occurred, under what circumstances (e.g., after how many operating hours), what symptoms the equipment presents (abnormal noises, fluid leaks, warning lights on, performance drops, etc.), and whether the problem appeared suddenly or progressively.
3. Document the problem with photographs or videos If possible, send photographs or short videos showing the defect or anomaly detected. This visual support significantly accelerates technical assessment and reduces the need for further information exchanges.
4. Contact our support service Send your request with all the information gathered via email to info@gaspa-macchine.com or by phone at +39 377 390 1146 during service hours (Monday–Saturday, 09:00–18:00 CET).
5. Await technical assessment Our team will review your report and respond within 2 business days with a preliminary assessment of the situation, indicating whether the problem falls under warranty, what interventions are recommended, and the next steps to follow.
6. Proceed according to the instructions received Based on the outcome of the assessment, you may be directed to a local specialized workshop, invited to return a specific component for inspection, or assisted in the warranty claim procedure according to the provisions of our Warranty and Protection Policy.

Transparency regarding costs is a fundamental principle of our commercial policy. Below we clearly indicate which support services are free and which may involve additional costs.

• Telephone and email technical consultation for questions regarding correct use, routine maintenance, and reading the manual of the purchased equipment.
• Preliminary assessment of failure or anomaly reports, aimed at determining whether the problem falls under warranty coverage.
• Assistance in warranty claim management, including communication with the authorized service center or carrier for equipment or component pickup, in cases where this is provided for by the warranty.
• Guidance in finding specialized workshops or spare parts distributors in the buyer's country.

• Repairs not covered by warranty: repairs for damage from improper use, ordinary wear, accidents, or external causes are not covered by warranty and are at the buyer's expense.
• Supply of spare parts: spare parts, where supplied directly by GASPA MACCHINE, are subject to separate invoicing under the terms agreed at the time of order.
• Equipment transport for inspection or repair: equipment transport costs to a repair center not covered by warranty are at the buyer's expense, unless otherwise agreed in writing.
• Extraordinary specialized technical consultation: any technical consultations requiring the intervention of an external expert (expert assessments, insurance evaluations, etc.) are not included in the standard support service and are quoted on a case-by-case basis.

The following return and refund terms apply to purchases made from GASPA MACCHINE and are integrated with the provisions of the Returns and Refunds Policy of our store.

Private consumers who purchase equipment through the gaspa-macchine.com website have the right to exercise the right of withdrawal within 14 calendar days from the date of equipment delivery, pursuant to Art. 52 of Legislative Decree 206/2005 (Consumer Code) and EU Directive 2011/83/EU. Withdrawal must be communicated in writing to info@gaspa-macchine.com before the deadline expires. Except for defects or non-conformity, the costs of returning the equipment are borne by the buyer.

Once the withdrawal notice is received and, where applicable, the equipment is returned in unchanged condition from delivery, GASPA MACCHINE proceeds with the refund of the amount paid within 14 business days from receipt of the equipment or proof of return, whichever occurs first. The refund is made using the same payment method used for the purchase, unless otherwise agreed.

In cases where the buyer has incurred expenses for the repair of a defect covered by the legal warranty and such expense has been previously authorized by GASPA MACCHINE, reimbursement of documented expenses occurs within 14 business days from receipt of complete documentation (service invoice, proof of defect, written authorization from GASPA MACCHINE).

GASPA MACCHINE operates in compliance with current regulations on e-commerce, consumer protection, machinery safety, and personal data protection in all countries to which it ships. Below is a summary of the main regulatory references applicable to the maintenance and support policy in each destination country.

• Machinery Directive 2006/42/EC: establishes the essential health and safety requirements for machinery placed on the EU market. New machinery sold by GASPA MACCHINE falls within the scope of this directive. For used machinery, the responsibility for compliance lies with the purchaser for any modifications made after the original purchase.
• EU Directive 2019/771 (transposed in Italy by Legislative Decree 170/2021): establishes consumer rights regarding the legal guarantee of conformity for the sale of goods, applicable to all B2C sales made by GASPA MACCHINE to consumers residing in the EU.
• EU Directive 2011/83/EU (Consumer Rights Directive): guarantees the right of withdrawal of 14 days for online purchases and imposes clear and complete pre-contractual information obligations.
• EU Regulation 2016/679 (GDPR): governs the processing of purchasers' personal data, including data collected in connection with technical support requests. For complete information, please consult our Privacy Policy.

In addition to the common European directives, each destination country has specific regulations for the safe use of agricultural and construction machinery on its territory. The purchaser is responsible for compliance with local workplace safety regulations during use of the purchased machinery.

In addition to the specific provisions of this maintenance and support policy, consumers residing in countries to which GASPA MACCHINE ships enjoy specific post-sale protection rights established by local regulations. Below are the main additional rights by country, with particular reference to post-sale assistance and maintainability of purchased goods.

In Italy, consumers are protected by Legislative Decree 206/2005 (Consumer Code), updated by Legislative Decree 170/2021, which guarantees a 2-year legal guarantee of conformity and a 14-day right of withdrawal. The purchaser has the right to receive complete information on maintenance procedures and available spare parts. In case of dispute, it is possible to contact recognized consumer associations (Codacons, Altroconsumo, etc.) or initiate a joint conciliation procedure at local chambers of commerce.

Austrian consumers are protected by the Konsumentenschutzgesetz (KSchG) and the Verbrauchergewährleistungsgesetz (VGG). Austrian regulations require the seller to provide the purchaser, upon request, with information on technical assistance options and spare parts availability for the expected useful life of the goods. For disputes, the Schlichtung für Verbrauchergeschäfte conciliation service and support from the Arbeiterkammer are available.

In Finland, the Kuluttajansuojalaki guarantees consumers the right to goods that can be maintained in good working condition for a reasonable period. The Kuluttajaneuvonta offers free advice to consumers regarding their post-sale rights. The Kuluttajariitalautakunta resolves disputes free of charge for consumers.

In France, in addition to the legal guarantee of conformity (garantie légale de conformité, Art. L217-1 et seq. of the Code de la Consommation), consumers benefit from the garantie des vices cachés (Art. 1641 et seq. of the Code Civil), which covers hidden defects that render the goods unsuitable for use or significantly diminish their value, even if such defects were not known to the seller. French regulations also provide consumers with the right to be informed about the availability of spare parts necessary for maintenance of the purchased goods. For disputes, the médiateur de la consommation is available.

In Germany, the legal guarantee (gesetzliche Gewährleistung) is governed by the Bürgerliches Gesetzbuch (BGB). The Kaufrechtsumsetzungsgesetz of 2022 strengthened consumer rights, extending the presumption of pre-existing defect to 12 months. Consumers can contact the Allgemeine Verbraucherzentrale or the Universalschlichtungsstelle des Bundes for alternative dispute resolution.

In the Netherlands, the Burgerlijk Wetboek (BW), Book 7 governs the legal guarantee and post-sale rights. Dutch consumers have the right to receive information on maintenance and repair options for the purchased goods. The De Geschillencommissie offers a fast and economical alternative dispute resolution system for consumers.

In Poland, consumer protection is governed by the Kodeks cywilny and the Ustawa o prawach konsumenta. Polish consumers can contact the Urząd Ochrony Konkurencji i Konsumentów (UOKiK) to report unfair commercial practices and the Stały Polubowny Sąd Konsumencki for alternative dispute resolution.

In Romania, consumer protection is governed by OUG nr. 140/2021 and Legea nr. 449/2003. The competent protection authority is the Autoritatea Națională pentru Protecția Consumatorilor (ANPC). Romanian consumers have the right to a 2-year legal guarantee and the presumption of pre-existing defect for the first 12 months from delivery.

In Spain, Real Decreto Legislativo 1/2007 (TRLGDCU), amended in 2021, guarantees consumers a legal guarantee of 3 years for new goods and 2 years for used goods, with presumption of pre-existing defect for the first 2 years. Spanish consumers can use the Sistema Arbitral de Consumo for free or low-cost dispute resolution.

Switzerland is not an EU member; the legal guarantee for defects is governed by the Code of Obligations (CO), Art. 197–210, with a duration of 2 years from delivery. Swiss consumers can contact the Staatssekretariat für Wirtschaft (SECO) or consumer protection organizations such as Konsumentenforum kf for assistance and advice.

In case of dispute relating to technical support, maintenance, or any other aspect governed by this policy, we first invite the purchaser to contact us directly to find an amicable solution. GASPA MACCHINE is committed to resolving every dispute quickly, fairly, and transparently, without the need to resort to formal procedures.

Before initiating any formal procedure, please contact us at info@gaspa-macchine.com describing the problem in detail and attaching all relevant documentation. We are committed to responding within 5 business days and proposing a fair solution.

If it is not possible to reach a direct agreement, consumers residing in the European Union may use the following procedures:

• European ODR Platform: for online disputes, accessible at ec.europa.eu/consumers/odr.
• National ADR Bodies: each EU member country has accredited bodies for alternative consumer dispute resolution (for national references, see Section 13).
• Voluntary Mediation: through bodies accredited by the Italian Ministry of Justice, pursuant to Legislative Decree 28/2010, for disputes subject to Italian law.

For disputes not resolved through alternative means, the competent court is that of the registered office of GASPA S.R.L MACCHINE, namely the Court of Sassari, unless the law of the consumer's country of residence provides for exclusive jurisdiction in favor of the consumer's own court. Applicable Law: the sales contract is governed by Italian law, without prejudice to the fact that consumers residing in the EU are subject to the mandatory consumer protection provisions of their own country's legislation where more favorable than Italian law.