Contact Us – GASPA MACCHINE
GASPA MACCHINE

We Are Here to Help You

A team specialized in the sale of agricultural and construction machinery, ready to answer all your questions — from the availability of a specific model to after-sales support.

Response within 24 business hours Sassari (SS), Italy Shipping to 10 European countries Mon–Sat, 09:00–18:00 CET
24h Maximum response time
10 European countries served
5 days Complaint resolution

Our Response Commitment

Every request received via form, e-mail or phone is handled by our team of experts. We guarantee a response within 1 business day and a proposed solution within 5 business days for any post-purchase issue.

Contact form Send Us a Message

Fill in the form below with the details of your request. The more information you provide, the more accurate our response will be.

If your request concerns a specific product, please specify make, model and year.
Fields marked with * are required.
Message sent successfully! Your message has been received. Our team will respond within 1 business day to the e-mail address provided. Thank you for contacting us.
About us Company Information
Legal Name GASPA S.R.L MACCHINE
Trade Name GASPA MACCHINE
VAT Number IT 03006910909
Sector (ATECO) 47.52.40 – Trade in agricultural and construction machinery
Operational Headquarters Z.I. Predda Niedda Strada 30
07100 Sassari (SS), Italy
Phone / WhatsApp +39 377 390 1146
General E-mail info@gaspa-macchine.com

Active shipping to: Italy, Austria, Finland, France, Germany, Netherlands, Poland, Romania, Spain and Switzerland.

Hours When We Are Available

Our team is available by phone and e-mail during the hours indicated below. Requests received outside business hours are handled on the next business day.

Opening hours
Monday
09:00 – 18:00
Tuesday
09:00 – 18:00
Wednesday
09:00 – 18:00
Thursday
09:00 – 18:00
Friday
09:00 – 18:00
Saturday
09:00 – 13:00
Sunday
Closed
Public holidays

During Italian national holidays, customer service is suspended. Requests received are processed on the first business day following the holiday.

Urgent requests

For urgent requests relating to confirmed orders and shipments in progress, please contact us directly at +39 377 390 1146 during opening hours.

Response commitment: all e-mails received by 3:00 PM on a business day receive a response by the end of the same business day. E-mails received after 3:00 PM are processed on the next business day.

Where We Are GASPA MACCHINE – Sassari Location
Support channels For Every Type of Request

Depending on the nature of your request, we recommend using the most appropriate channel to receive a faster and more targeted response.

Availability and Purchases

To check the availability of a machine, request a quote or obtain information on a specific product in the catalog.

info@gaspa-macchine.com
Orders and Shipping

To request updates on a confirmed order, track a shipment in progress or report delivery issues.

info@gaspa-macchine.com
Returns, Refunds and Warranty

To initiate a return procedure within 14 days, request a refund or open a warranty claim on a purchased machine.

info@gaspa-macchine.com
Privacy and Personal Data

To exercise GDPR rights (access, rectification, deletion, portability), withdraw consent to data processing or submit a complaint.

info@gaspa-macchine.com

ODR Resolution: if we are unable to resolve a dispute amicably, consumers residing in the European Union may contact the European online dispute resolution platform (ODR) at ec.europa.eu/consumers/odr. Our ODR address is info@gaspa-macchine.com.

Follow us online Our Social Channels

Follow us on our social channels to discover new machines arriving in advance, equipment presentation videos, special offers and the latest news from GASPA MACCHINE.

Machine presentation videos: our YouTube channel hosts detailed videos of many of the machines for sale. Before contacting us for more information, we recommend consulting the channel to see the machine in action and assess its actual condition.

Frequently asked questions The Most Common Questions

Before sending us a message, check if the answer to your question is already available below.

How can I check if a specific machine is still available?
You can check the availability status directly on the product page of the website. If the status indicates "Available", the machine is present in our yard in Sassari. For a binding confirmation before proceeding with payment, we recommend contacting us via e-mail or phone. We update availability within 24 business hours of any change.
Is it possible to visit your yard to inspect a machine in person?
Yes, direct inspections at our Sassari location are welcome and encouraged, especially for high-value purchases. We ask you to contact us in advance to arrange an appointment, so that our technical staff is available to accompany you during the visit and answer all your questions.
How long does delivery to my country take?
Delivery times vary from 7 to 14 business days depending on the destination country, calculated from the date of confirmation of full payment. For Italy, Austria, France, Germany, Netherlands and Spain the estimated times are 7–14 business days. For Finland, Poland and Romania 7–14 business days are estimated. For Switzerland 7–14 days, but with the addition of customs clearance times. Consult our Shipping Policy for complete details.
Can I return a machine if I am not satisfied?
Yes. Private consumers who purchase through our website have the right to withdraw from the contract within 14 calendar days from delivery, without having to provide any reason, pursuant to Legislative Decree. 206/2005. The refund is processed within 14 business days from receipt of the returned machine. Return costs are borne by the customer. For more details, consult our Returns and Refunds Policy.
Do used machines have a warranty?
Yes. All used machines sold to private consumers are covered by the legal guarantee of conformity provided by EU Directive 2019/771, implemented in Italy with Legislative Decree. 170/2021. The minimum duration is 12 months from delivery for used goods (subject to more favorable provisions in the buyer's country of residence). Consult our Warranty Policy for all details.
How can I make payment securely?
GASPA MACCHINE accepts several secure payment methods, including bank transfer, credit/debit cards and other methods indicated on the Payment Methods page. For high-value purchases, bank transfer is the preferred method. We never request payments through unsecured channels such as Western Union transfers, unagreed cryptocurrencies or payments to unidentified individuals.
Do you ship to Switzerland and what are the customs implications?
Yes, we ship to Switzerland. Since Switzerland is not part of the European Union, shipments are subject to import customs procedures. Swiss customs duties, Swiss VAT (currently 8.1%) and customs clearance administrative fees are the sole responsibility of the buyer. GASPA MACCHINE provides all necessary customs documentation (commercial invoice, packing list, declaration of value) to facilitate import operations.

Did not find an answer? Visit our Frequently Asked Questions page for a complete list of answers, or use the contact form above to send your question directly to our team.

Privacy and personal data How We Process Your Data

The personal data you provide us through this contact form (first name, last name, e-mail address, phone number and the content of your message) are processed by GASPA S.R.L MACCHINE as Data Controller, exclusively for the following purposes:

  • Management and response to your contact request.
  • Execution of a pre-contract or purchase contract, if applicable.
  • Fulfillment of legal and tax obligations related to sales activity.

Your data will not be shared with third parties for marketing purposes, nor used for unsolicited commercial communications. The legal basis for processing is legitimate interest (art. 6, par. 1, lett. f of EU Regulation 2016/679 – GDPR) and, where necessary, your explicit consent.

You have the right to access, rectify, delete, limit or port your data, as well as to withdraw consent at any time, by writing to info@gaspa-macchine.com. For complete information on data processing, consult our Privacy Policy.

Quick navigation Useful Site Pages

Quickly access the most important pages of our website to find the information you need without contacting us.