Frequently Asked Questions

GASPA MACCHINE is the commercial brand of GASPA S.R.L MACCHINE, a limited liability company duly incorporated and registered in Italy. The company operates in the sector of buying and selling agricultural and construction machinery, both new and used, catering to farmers, building contractors, public works firms, and private individuals throughout Europe.

The complete company details are as follows:

• Company name: GASPA S.R.L MACCHINE
• Commercial brand: GASPA MACCHINE
• VAT number: IT 03006910909
• ATECO code: 47.52.40 (Retail trade of hardware, paints, flat glass, hygiene equipment, wallpaper)
• Share capital: €67,787.00
• Registered and operational office: Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy

The registered and operational office of GASPA MACCHINE is located at Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy, in the industrial area of Sassari, Sardinia.

You can contact us directly through the following channels:

• Phone: +39 377 390 1146
• Email: info@gaspa-macchine.com
• Support hours: Monday to Saturday, from 09:00 to 18:00 (Italian time, UTC+01:00 CET)
• Website: gaspa-macchine.com

Yes. GASPA S.R.L MACCHINE is a limited liability company regularly incorporated and registered in the Business Register of the Chamber of Commerce of Sassari. We hold an active Italian VAT number (IT 03006910909), verifiable on the official portal of the Revenue Agency (Agenzia delle Entrate) or through the European Commission's VIES system for intra-EU VAT numbers.

GASPA MACCHINE sells and ships its machines exclusively to the following ten European countries:

We do not ship to other countries outside of those listed. If you reside in a country not present on this list, please contact us to check for any future possibilities.

GASPA MACCHINE specializes in the sale of agricultural and construction machinery. Our catalog includes the following main types:

• Agricultural tractors – machines for soil cultivation, general agricultural use, and field activities
• Mini-excavators – compact equipment for excavations, work in tight spaces, construction sites, and light demolition
• Wheel and crawler excavators – medium and large-sized machines for earthmoving
• Loaders (Shovel / Backhoe loaders) – multi-functional machines for loading, digging, and leveling
• Telehandlers – for handling loads at height, agricultural, and construction use
• Tandem rollers – for the compaction of asphalt and soil in road and paving works
• Earthmoving machines – various categories for excavation, leveling, and transport on site

GASPA MACCHINE sells both new machines and used machines. Most of our catalog consists of used machinery of certified origin, carefully selected for quality and operational conditions.

Each listing in the store clearly indicates whether the machine is new or used, along with the year of construction, working hours or kilometers traveled, and a detailed description of its current state.

Our inventory includes machines from some of the most recognized and reliable manufacturers in the world in the agricultural and construction sectors. Among the brands we regularly carry:

The availability of individual models varies based on our current inventory. We invite you to visit our online store to view the machines currently available.

Machine availability is updated directly on our website. If a machine is visible on the store page with the purchase button active, it means it is available for purchase at the time of consultation.

However, as these are machines of high commercial value and single-unit availability, we recommend confirming availability by contacting us before proceeding with payment, particularly for purchases via bank transfer. You can contact us at info@gaspa-macchine.com or at +39 377 390 1146.

All prices displayed on our site are expressed in Euro (€) and include the applicable Italian VAT, unless otherwise specifically indicated in the product sheet. The standard Italian VAT rate is currently 22%.

For professional customers or businesses with a VAT number registered in an EU country other than Italy, the transaction may be subject to the intra-community VAT regime (reverse charge). In this case, please contact us before purchase to arrange the correct invoicing methods.

For customers in Switzerland (non-EU country), the displayed price does not include Swiss customs duties or Swiss VAT (standard rate of 8.1%), which will be charged to the customer at the time of import.

Yes. We are committed to providing real photographs and accurate, up-to-date descriptions for every machine in our catalog. The published images refer to the specific machine for sale – not stock photos or generic images of the model.

For used machines, the descriptions include all relevant information on the condition, including:

• Year of construction and model
• Working hours or kilometers traveled
• General condition (e.g., signs of wear, repairs carried out)
• Any known defects or operational limitations
• Equipment and accessories included

Buying on gaspa-macchine.com is simple and secure. Here is how to proceed step by step:

• Visit the Store and select the desired machine.
• Click on "Choose" or "Buy" on the product page and add it to the cart.
• Proceed to Checkout: enter your shipping and billing details.
• Select your preferred payment method (card, PayPal, or bank transfer).
• Confirm the order: you will receive a confirmation email at the address provided.

The order is considered definitively confirmed only after authorization or receipt of payment. For orders of significant amounts or for machines with specific variants, we recommend contacting us before proceeding.

Yes, it is possible to request a modification of the order (delivery address, billing data, product variant) as long as the machine has not yet been prepared for shipping. Normally, it is possible to modify an order within the first 24 hours of placing the purchase.

To request a modification, contact us immediately at info@gaspa-macchine.com or at +39 377 390 1146, indicating the order number and the desired modification. It is not possible to guarantee the modification once the shipping preparation procedure has started.

Immediately after placing the order and completing the payment, you will automatically receive an order confirmation email at the email address provided during registration or checkout. This email contains:

• The summary of the products purchased
• The order identification number
• The shipping and billing details
• The total amount paid
• Instructions on how to contact us for any problems

If you have not received the confirmation email within 30 minutes of purchase, check your SPAM or Junk folder. In case of non-receipt, contact us at info@gaspa-macchine.com.

It is not mandatory to create an account to make a purchase: you can proceed as a guest. However, creating an account on My Account offers several advantages:

• View order history
• Save shipping addresses
• Monitor order status in real time
• Faster checkout process for future purchases

In any case, whether you purchase with an account or as a guest, you will always receive the order confirmation via email.

Yes. GASPA MACCHINE handles both sales to private consumers (B2C) and to businesses, professionals, and industry operators (B2B). For corporate purchases, simply enter the VAT number and the company name during checkout, or contact us directly to receive a personalized quote or a pro-forma invoice.

Please keep in mind that the rights of withdrawal and warranty provided by consumer protection legislation apply exclusively to private buyers. For business customers, the contractual conditions are those established in the General Conditions of Sale and agreed upon at the time of the order.

We accept the following payment methods for all orders placed on gaspa-macchine.com:

• Credit and debit cards – Visa and Mastercard, processed through a secure payment gateway
• PayPal – immediate payment via PayPal account or linked card
• Direct bank transfer – bank details are communicated via email after order confirmation; payment must be completed within 3 business days

All payments must be made in Euro (€). Any currency conversion fees applied by the customer's banking institution are the responsibility of the customer.

Yes. The security of your transactions is our absolute priority. We adopt the following protection measures:

• SSL/TLS Encryption – all communications between your browser and our site are encrypted
• PCI-DSS Certified Payment Gateway – card data is never stored on our servers
• No storage of payment data – card information passes exclusively through the secure payment provider
• PayPal Buyer Protection – for payments via PayPal, the protection provided by PayPal Purchase Protection is active

In case of suspicious activity or unauthorized transactions, we reserve the right to suspend order processing and contact you for verification. Your rights regarding personal data protection are governed by our Privacy Policy.

The charge occurs at different times depending on the chosen method:

• Credit/debit card: payment is charged at the time of order confirmation and authorization by the banking institution.
• PayPal: payment is deducted immediately from the PayPal balance or the linked card at the time of transaction completion on the PayPal site.
• Bank transfer: payment is received according to interbank processing times (generally 1–3 business days). The order is processed only after receipt of the transfer.

If you choose bank transfer as your payment method, the procedure is as follows:

• Complete the checkout by selecting "Direct bank transfer".
• You will receive the complete bank details (IBAN, BIC/SWIFT, account holder) and the order reference to be included in the transfer description via email.
• Make the transfer within 3 business days of receiving the instructions.
• Once the payment is received on the GASPA MACCHINE account, the order is confirmed and started for shipping preparation.

If the payment is not authorized or fails, the order will not be confirmed or processed. You will receive a notification via email and can retry the purchase with an alternative payment method.

In case of difficulty in completing the payment, we invite you to contact your banking institution or payment provider to check for any account restrictions, or write to info@gaspa-macchine.com for assistance.

Currently, GASPA MACCHINE does not directly offer installment payment plans or its own financing. Payments must be made in full at the time of order through one of the available methods (card, PayPal, or bank transfer).

However, if your PayPal account is enabled for the PayPal "Pay in 3 installments" service (available in some countries), you can use it directly at checkout. For further financing options, we suggest you contact your bank or a trusted credit institution.

The delivery process is divided into two phases:

The total estimated time from order confirmation to receipt of the machine is therefore 8–16 business days. Times may vary in case of adverse weather conditions, customs delays, or high seasonality periods.

Shipping costs are automatically calculated based on the total order amount and the delivery destination country. The exact cost is displayed in the cart and on the checkout page before completing the purchase, without any hidden fees.

As these are machines of large size and significant weight, shipments are carried out via specialized transport (flatbed truck or trailer transport). This affects shipping costs compared to a normal express courier.

Yes. Given the nature of the products we sell – agricultural and construction machines of significant weight and size – all deliveries are organized via specialized transport. Each shipment is managed directly by GASPA S.R.L MACCHINE, which uses qualified transporters for the transport of heavy machinery.

The machine is loaded onto a suitable flatbed or trailer, secured according to current transport regulations, and delivered to the indicated address. Upon delivery, you will be asked to sign the transport document (DDT or CMR) to confirm receipt.

Yes. Once the machine has been entrusted to the transporter and the shipment has started, you will receive a shipping confirmation email containing the tracking number or a link to monitor the delivery status. The tracking update can take up to 24 hours to be registered in the transporter's system.

If you placed the order from a registered account, you can also monitor the order status directly from the My Account page.

If at the time of delivery you notice obvious damage to the machine caused by transport, here is how to proceed:

• Note the damage on the transport document before signing for receipt.
• Take detailed photographs of the damage to the machine and its packaging/anchoring.
• Contact GASPA MACCHINE within 24 hours of delivery at info@gaspa-macchine.com, attaching the photographs.

GASPA MACCHINE undertakes to immediately launch an investigation and find a fair solution, which may consist of repair, replacement of damaged components, partial refund or, in the most serious cases, a return and full refund.

If no one is present at the delivery address at the time of the delivery attempt, the transporter will leave a notice and attempt a new delivery or contact you to agree on a new date.

If the machine is returned to us due to failure to collect, unjustified refusal of delivery, or incorrect address provided at the time of order, additional shipping and handling costs for redelivery may apply. These costs are the responsibility of the customer.

To avoid inconvenience, ensure that the delivery address is correct and that someone is always available to receive the machine. To change the delivery address, contact us before shipping.

While we strive to respect the indicated delivery times, delays may occasionally occur due to exceptional causes beyond our control, including: adverse weather conditions, transport strikes, customs delays, high seasonality, or infrastructure disruptions.

In case of a significant delay, we will contact you as soon as possible to keep you updated. If the delay exceeds the reasonable expected times, you will have the right to:

• Request an update on the shipment status
• Agree on a new delivery date
• Cancel the order and receive a full refund, in accordance with Italian and EU consumer protection legislation

Your legal rights under Legislative Decree 206/2005 (Consumer Code) and EU Directive 2019/771 remain unaffected in any case.

Yes. GASPA MACCHINE offers a 14-day return policy from the date of receipt of the machine. Within this period, private consumers have the right to return the machine and receive a full refund of the purchase price, provided that the return conditions described in this section are met.

The 14-day right of withdrawal is guaranteed by EU Directive 2011/83/EU, transposed in Italy by Legislative Decree 206/2005 (Consumer Code), and applies to all private consumers residing in the European Union and Switzerland who purchase remotely.

In order to accept a return, the machine must meet the following conditions at the time of return:

• Be in the same state in which it was delivered, without major modifications, additional damage, or significant deterioration compared to the delivery conditions.
• Be returned with all accessories, technical documentation, keys, cables, and equipment provided at the time of sale.
• Be accompanied by the receipt, invoice, or any other valid proof of purchase.
• Not have exceeded a reasonable test mileage of 100 km or 50 total hours of use (exclusively for functional tests).

To start the return procedure, follow these steps:

• Send a return request via email to info@gaspa-macchine.com within 14 days of the date of receipt of the machine. Indicate the order number, the reason for the return, and the date of receipt.
• Our team will respond within 2 business days to confirm acceptance of the return and communicate the return instructions.
• Ship the machine to the address: Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy, following the instructions received.
• Once the machine is received and verified, a confirmation will be sent to you and the refund will be processed within 14 business days.

Shipping costs for returning the machine are the responsibility of the customer, except in cases where the return is due to an error by GASPA MACCHINE (incorrect machine compared to the order, established lack of conformity, or transport damage attributable to the seller). In such cases, the return costs will be fully reimbursed.

No restocking fee or warehouse reintegration penalty is applied for returns made within the expected 14 days and in compliance with the indicated conditions.

The refund is processed within 14 business days from the date of receipt and verification of the returned machine at our office. You will receive a confirmation email as soon as the refund has been approved and initiated.

The refund is made using the same payment method used for the purchase:

• Credit/debit card: the refund appears on your statement within an additional 5–10 business days, depending on your bank's processing times.
• PayPal: the refund is credited directly to your PayPal account within 3–5 business days.
• Bank transfer: the refund is credited via bank transfer within 3–5 banking business days.

If you have not received your refund within the indicated timeframe following our approval notification, please contact your bank first. If the problem persists, please write to us at info@gaspa-macchine.com.

If the machine is returned in a state that reflects use beyond what is necessary for simple verification of conditions (reasonable functional test), GASPA MACCHINE reserves the right to reduce the refund amount in proportion to the decrease in the machine's value compared to its delivery condition.

The assessment of deterioration will be carried out transparently by our technical team. You will be notified in writing of the reduced refund amount and the reasoning, with the possibility of requesting clarification or contesting the assessment within 5 working days of the communication.

If you have received a machine different from the one ordered or one that does not correspond to the description in the sales advertisement, please contact us immediately at info@gaspa-macchine.com, attaching photographs and the order number.

In this case, GASPA MACCHINE will fully bear the return costs and will, at your choice:

• Arrange the shipment of the correct machine (subject to availability)
• Issue a full refund of the purchase price and original shipping costs

Yes. In certain cases, the fastest and most convenient method for both parties may consist of arranging the return of the machine and then placing a new separate order for an alternative machine available in our catalog.

If you wish to explore this option, please contact us at info@gaspa-macchine.com before formally initiating the return procedure. Our team will guide you to the solution best suited to your needs.

Yes. You can cancel your order free of charge within 24 hours of making the purchase, provided that the machine has not yet been handed over to the carrier. In this case, the full refund will be processed to the original payment method.

If the order has already been shipped at the time of the cancellation request, it is no longer possible to block the delivery. In such a case, you must wait for the receipt of the machine and then initiate the return procedure according to our 14-day policy.

To cancel an order, please contact us as soon as possible by sending an email to info@gaspa-macchine.com with the following information:

• Order number
• Subject: "Order cancellation request"
• Reason for cancellation (optional)

We will respond within 1–2 working days to confirm the cancellation or to inform you that the order has already been shipped (in which case return procedures apply).

The right of withdrawal is a legal right recognized for all private consumers who purchase at a distance (online, by phone, etc.) pursuant to EU Directive 2011/83/EU. It allows you to withdraw from the purchase contract within 14 days of receiving the goods, without having to provide any justification.

To exercise the right of withdrawal, you can use the Standard Withdrawal Form available in our Cancellation Policy or send a written communication to info@gaspa-macchine.com indicating your intention to withdraw from the contract, the order number, and the buyer's details.

If the order is cancelled before shipment, the refund is initiated within 5 working days of the cancellation confirmation, to the original payment method.

If the order has already been shipped and you have exercised the right of withdrawal after delivery, the refund is processed within 14 working days from the date of receipt of the returned machine at our premises, as described in the "Returns and Refunds" section.

In accordance with Art. 59 of EU Directive 2011/83/EU, the right of withdrawal may not apply or may be limited in certain specific circumstances, including:

• Machines made to the customer's specific request (custom-made or with non-standard personalizations)
• Machines that by their nature cannot be reasonably returned (for example, if already installed or irreversibly integrated)
• Purchases made by entities that do not qualify as consumers under the Consumer Code

In all other cases, the right of withdrawal applies fully for the 14 days provided by law. For any doubts, please contact us at info@gaspa-macchine.com.

All machines sold by GASPA MACCHINE are covered by the legal warranty of conformity provided by EU Directive 2019/771, transposed in Italy by Legislative Decree 170/2021. This warranty cannot be excluded or reduced by any contractual clause.

For full details on the warranty, please visit our Warranty and Protections Policy.

Yes. Used machines are also covered by the legal warranty of conformity. However, in compliance with EU and Italian regulations, the duration of the legal warranty can be reduced to a minimum of 1 year for second-hand goods, subject to explicit written agreement between the parties.

It is specified that the warranty on used machines does not cover normal wear and tear due to age, ordinary use, and the conditions of use described in the sales advertisement, nor known defects or operational limitations clearly indicated in the product sheet before purchase.

The legal warranty covers all conformity defects existing at the time of delivery, i.e., all cases in which the machine:

• Does not correspond to the technical specifications, model, or characteristics described in the sales advertisement
• Is not suitable for the ordinary use for which machines of that type are normally intended
• Is not suitable for the specific use communicated by the buyer before the conclusion of the contract
• Presents pre-existing mechanical, hydraulic, or structural defects not declared at the time of sale
• Was not delivered with the accessories, keys, or documentation included in the contract

The warranty does not cover the following situations:

• Normal wear and tear of components (tires, filters, belts, oil, etc.) proportional to age and use
• Damage caused by improper use, overloading, or use not in accordance with the manufacturer's instructions
• Damage caused by accidents, collisions, flooding, fire, or other accidental or atmospheric events
• Unauthorized modifications or repairs carried out by third parties
• Known defects clearly declared in the product sheet before the sale
• Ordinary maintenance not performed according to the manufacturer's instructions

To file a warranty claim, please follow this procedure:

• Take photographs and/or videos documenting the defect found.
• Contact GASPA MACCHINE at info@gaspa-macchine.com describing the problem in detail, indicating the order number, the date of purchase, and the date the defect appeared.
• Our technical team will evaluate the claim and respond to you within 5 working days with a proposed solution.
• Based on the assessment, repair, replacement of components, replacement of the machine, or a refund will be proposed, as provided by the applicable regulations.

For all details on the warranty procedure, please consult our Warranty and Protections Policy.

Yes. The legal warranty of conformity applies to all purchases made through gaspa-macchine.com, regardless of the buyer's country of residence, as it is established by an EU Directive and the Italian law applicable to GASPA MACCHINE as the seller.

However, each country may provide additional or longer-lasting protections compared to the EU minimums. In Spain, for example, the legal warranty is 3 years for new goods. For details regarding the specific rights of your country of residence, please consult the "Rights by Country" section of this page.

Yes. Before each shipment, GASPA MACCHINE carries out a pre-delivery technical inspection on every machine, both new and used. This check includes:

• General visual check of the condition of the bodywork, chassis, and structure
• Verification of the operation of the engine and hydraulic systems
• Check of oil, coolant, and hydraulic fluid levels
• Verification of the functionality of controls and safety devices
• Photographic documentation of the current state of the machine
• Preparation of a pre-delivery inspection report

For further information on the inspection process, please visit the Testing and Pre-delivery Inspection page.

GASPA MACCHINE adopts an authenticity and ownership verification procedure for every machine acquired for resale. This procedure includes:

• Verification of the serial number (VIN/PIN) and correspondence with official documentation
• Check of ownership titles and provenance documents
• Verification of the absence of liens, seizures, or mortgages on the machine
• Collection of available technical documentation and maintenance logs

For further details, please consult the Authenticity and Ownership Verification page.

Yes, where available. For every machine for sale, GASPA MACCHINE is committed to providing all collected technical documentation, which may include:

• Maintenance log and records of interventions performed (if available)
• Manufacturer's use and maintenance manuals
• Technical data sheets of the model
• Overhaul or testing certificates (where applicable)
• Pre-delivery inspection report prepared by GASPA MACCHINE

The availability of documentation varies based on the age and origin of the machine. Any missing documentation is clearly indicated in the product sheet.

Yes. We invite you to visit our warehouse at Z.I. Predda Niedda Strada 30, 07100 Sassari (SS) to personally inspect the machine of your interest before proceeding with the purchase. The visit must be arranged in advance by contacting us at info@gaspa-macchine.com or at +39 377 390 1146, Monday to Saturday from 09:00 AM to 06:00 PM.

For customers who cannot reach the site, we can provide additional photographs, detailed videos, or arrange a video call to show the machine in operation, upon request.

No. For shipments to European Union countries (Austria, Finland, France, Germany, Italy, Netherlands, Poland, Romania, Spain), no customs duties are expected as all these countries are part of the single EU customs area. Goods circulate freely between member states without additional customs formalities.

However, for intra-EU shipments of high-value machines, specific provisions regarding intra-community VAT may apply. GASPA MACCHINE issues the correct tax documentation (invoice with VAT or intra-community invoice) based on the buyer's status (private individual or VAT number).

Switzerland is not a member of the European Union nor the EU customs area. Shipments to Switzerland are therefore subject to import customs formalities. Costs and fulfillments are the sole responsibility of the Swiss purchasing customer:

• Import customs duties: calculated based on the value of the machine and the product category, according to the Swiss customs tariff.
• Swiss VAT: the ordinary rate of Swiss Value Added Tax (MWST/TVA/IVA) is 8.1% since January 1, 2024, applied to the value of the goods plus duties.
• Customs clearance fees: any fees from the customs broker, borne by the customer.

Agricultural and construction machines may contain materials or fluids subject to special transport regulations, including:

• Diesel or gasoline in the tanks (reduced to a minimum for transport)
• Hydraulic fluids and lubricants
• Lead-acid or lithium batteries

GASPA MACCHINE ensures that shipped machines comply with all ADR (Accord Dangereux Routier) regulations applicable to the road transport of dangerous goods, including provisions relating to flammable liquids and batteries. For complete information, please consult our Hazardous Materials and Shipping Restrictions page.

The machines we sell comply with the current technical regulations applicable in the country and year of construction. For machines intended for use on public roads, it is the buyer's responsibility to ensure that the machine meets all homologation, registration, and insurance requirements provided in their country.

Agricultural and construction machines operating exclusively in private or agricultural areas follow different homologation regulations compared to road vehicles. For any doubts about the suitability of a specific machine for your country, we recommend contacting us before purchase.

If you reside in Italy, in addition to EU regulations, Legislative Decree 206/2005 (Consumer Code) and Legislative Decree 170/2021 apply to you. The legal warranty is 2 years for new goods, with a presumption of pre-existence of the defect for the first 12 months. For disputes, the Italian consumer can turn to recognized consumer associations or the mediation procedure pursuant to Legislative Decree 28/2010.

France: French consumers benefit from the garantie légale de conformité (Art. L217-1 et seq. of the Code de la Consommation) and the garantie des vices cachés (Art. 1641 et seq. of the Code Civil). The warranty for hidden defects is separate from the legal warranty and allows action within 2 years of discovering the defect. For disputes, the service of the médiateur de la consommation is available.

Germany: the legal warranty (gesetzliche Gewährleistung) is governed by the BGB. The presumption of pre-existence of the defect applies for 12 months. For disputes, the Universalschlichtungsstelle des Bundes and the Allgemeine Verbraucherzentrale are available.

Spain offers consumers reinforced protection. Following the amendment of Real Decreto Legislativo 1/2007 (TRLGDCU) in 2022 to transpose EU Directive 2019/771, the legal warranty for new goods has been extended to 3 years from delivery, with a presumption of pre-existence of the defect for the first 2 years. For disputes, the Spanish consumer can access the Sistema Arbitral de Consumo, a free or low-cost public arbitration system.

Consumers residing in the European Union have access to the ODR (Online Dispute Resolution) platform of the European Commission, a free tool for resolving disputes related to online purchases in a simple, fast, and out-of-court manner.

Before resorting to the ODR platform, we invite you to contact us directly to attempt an amicable resolution of the dispute, which always represents the fastest and most efficient solution.

For disputes that do not find an amicable solution or through ADR/ODR procedures, the competent court is the Court of Sassari (registered office of GASPA S.R.L MACCHINE). However, if the law of the consumer's country of residence provides for exclusive jurisdiction in favor of the consumer's court (as provided, for example, by EU Regulation 1215/2012 on jurisdiction), the applicable legal provisions in the consumer's country will prevail.

The law applicable to the sales contract is Italian law, without prejudice to the protection provided by the mandatory legislation of the consumer's country of residence, where more favorable.

We are available through the following contact channels:

• Email: info@gaspa-macchine.com – for detailed requests, claims, returns, and written questions
• Phone: +39 377 390 1146 – for immediate assistance during office hours
• In person: Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), by appointment
• Contact form: available on the Contact Us page of the site

Our customer service is available during the following hours:

We are committed to responding to all written requests within the following timeframes:

• General email requests: within 1–2 working days
• Claims and return requests: within 2 working days of receiving the communication
• Warranty claims: within 5 working days of the report
• Formal disputes and legal requests: within 7 working days

To file a formal complaint, please send a written communication to info@gaspa-macchine.com with the following information:

• First and last name / company name
• Order number and date of purchase
• Detailed description of the problem or dispute
• Photographic documentation or other evidence (if available)
• The solution you are requesting (refund, repair, replacement, etc.)

We will respond within 5 working days with our position and proposed solution. If you are not satisfied with our response, you can use the ADR/ODR procedures described in the "Rights by Country" section.

All our policies are published on the gaspa-macchine.com website and are always accessible and updated. Below are the links to the main pages:

• General Terms and Conditions of Sale
• Warranty and Protections Policy
• Returns and Refunds
• Shipping Policy
• Cancellation Policy
• Payment Methods
• Privacy Policy
• Legal Notice