Shipping Policy

This Shipping Policy is drafted by GASPA S.R.L MACCHINE, operating commercially under the brand GASPA MACCHINE, with registered office at Z.I. Predda Niedda Strada 30, 07100 Sassari (SS), Italy, VAT number IT 03006910909. It fully governs the transport and delivery methods for all orders placed through the website gaspa-macchine.com.

GASPA MACCHINE specializes in the sale of new and used agricultural and construction machinery, including agricultural tractors, mini-excavators, tandem rollers, telehandlers, and construction equipment. Due to their nature — large, heavy, and high-value goods — shipments are handled exclusively through carriers specialized in industrial transport on flatbeds or with dedicated loading systems. We do not use standard retail couriers for machinery delivery.

This policy complies with Legislative Decree 206/2005 (Consumer Code), EU Directive 2011/83/EU on consumer rights in distance contracts, and the regulations in force in the countries to which we ship. Every section of this document is designed to provide complete, clear, and unambiguous information, so that every customer knows exactly what to expect before, during, and after the delivery of their machine.

GASPA MACCHINE ships to the following 10 European countries. Deliveries are organized from our warehouse in Sassari, Sardinia, to any address accessible by a carrier specialized in heavy machinery transport within each of these countries.

All prices published on the gaspa-macchine.com website are expressed in Euro (€). The Euro is the official currency of GASPA MACCHINE and of all commercial transactions carried out through the site, regardless of the buyer's country of residence.

Prices indicated on the site's product pages may be displayed VAT included or VAT excluded, depending on the page configuration. In any case, before completing the purchase, the order summary page will clearly show the total amount to be paid, including applicable VAT and shipping costs. The customer always has the opportunity to verify the full details before confirming the order.

Buyers residing in Switzerland — the only non-Euro country among those served — should keep in mind that the payment will be charged in Euro. Any conversion into Swiss Francs (CHF) is carried out by your bank or payment provider at the exchange rate in effect at the time of the transaction. GASPA MACCHINE does not apply surcharges for currency conversion or additional exchange fees.

The price valid for the customer is the one confirmed at the time the order is finalized, as indicated in the order confirmation email sent automatically by the system. Any price changes subsequent to the order confirmation do not apply to orders already finalized. GASPA MACCHINE reserves the right to update prices at any time, but such updates do not have retroactive effect on orders already accepted.

The shipping cost applied to each order is determined based on the total value of the machine purchased, according to the following tariff table. This tiered structure reflects the real costs of specialized heavy machinery transport on flatbeds to the European countries served, which vary based on the insurance value of the load, weight, dimensions, and distances traveled.

The system automatically calculates the applicable shipping rate based on the value of the product added to the cart. The shipping cost is clearly displayed during the checkout process, before the customer finalizes the purchase, in accordance with the information obligations provided for by Art. 49 of the Legislative Decree. 206/2005. The cost is fixed per tier and does not vary based on the specific destination within the 10 countries served, except for exceptional cases communicated before order confirmation.

For orders with a value exceeding €50,000, shipping costs are calculated on a personalized quote, considering the exceptional dimensions of the machinery, the need for special transport, and the logistical specifics of the destination. In such cases, the customer will receive a detailed shipping quote before proceeding with order confirmation. Contact info@gaspa-macchine.com to request a quote.

All machines sold by GASPA MACCHINE are shipped directly from our operational warehouse located in the Predda Niedda Industrial Zone in Sassari, Sardinia, Italy. Machines are inspected, prepared, and documented before shipment directly at this location.

The warehouse is located in Sardinia, an island. This means that all shipments to the Italian mainland and to other European countries require an initial leg of transport by ferry or air to reach the port of Genoa, Livorno, Civitavecchia, or another continental hub, before continuing by land to the final destination. This additional step is already included and accounted for in the delivery times indicated in this policy. The customer does not need to worry about organizing anything: the entire logistical route, from Sardinia to the final destination, is managed entirely by GASPA MACCHINE through the appointed carrier.

The deadline for receiving orders is set at 4:00 PM (Italian time, CET – UTC+01:00). Orders received by this time are registered and processing begins on the same business day. Orders received after 4:00 PM are registered and begin processing on the next business day.

After receipt and confirmation of payment, the order enters the processing phase, which includes all activities necessary to prepare the machine for shipment. The processing time is 1–2 business days from payment confirmation.

• Payment verification The system verifies that payment has been made. Payments by bank transfer may take 1–3 banking business days to be confirmed; card or PayPal payments are verified in real time.
• Pre-shipment technical inspection Our technical team carries out a complete inspection of the machine to verify its operating conditions, the correct functioning of all main components, and correspondence to the specifications indicated in the listing.
• Photographic documentation Complete photographs of the machine are taken from all angles before packaging. This documentation constitutes official proof of the machine's condition at the time of shipment and protects both the customer and GASPA MACCHINE in case of disputes.
• Packaging and protection The machine is packaged and secured on a pallet or suitable transport support, with specific protections for the most delicate components. All necessary shipping documents are prepared.
• Handover to carrier The machine is entrusted to the specialized carrier. The customer receives a shipping confirmation via email with the tracking number and instructions for monitoring the delivery.

Once processing is complete and the machine is handed over to the carrier, the transit time for delivery is 7–14 business days. Delivery business days are from Monday to Sunday, as specialized carriers also operate on holidays to ensure the continuity of the European logistical service.

Transit times vary by destination. The indications below are rough estimates based on GASPA MACCHINE's operational experience and do not constitute a guarantee of delivery within these terms, as they can be influenced by external factors such as weather conditions, traffic, ferry availability from Sardinia, and customs operations.

GASPA MACCHINE shipments are carried out according to the delivery term DAP – Delivered at Place, as defined by Incoterms 2020. This means that GASPA MACCHINE bears all costs and risks of transport to the delivery address indicated by the customer, including the route from Sardinia to the continental port/airport and final transport to the destination. The risk transfers to the customer when the machine is made available at the agreed place, ready for unloading.

For the delivery of agricultural and construction machinery, GASPA MACCHINE exclusively uses carriers specialized in the transport of heavy and industrial machinery. We do not use standard couriers for packages or envelopes. Partner carriers operate with:

• Flatbed trucks for medium and large machines.
• Semi-trailers with loading ramps for self-propelled machines (tractors, mini-excavators).
• Combined ro-ro/ferry transport for the Sardinia–Italian mainland leg.
• Real-time GPS tracking systems for continuous load monitoring.

Delivery takes place at street level accessible to the heavy vehicle. The customer is responsible for ensuring that the delivery address is accessible by a large truck (flatbed, semi-trailer). If access to the delivery site is limited due to narrow roads, low arches, construction sites, or ZTL restrictions, the customer must communicate this to GASPA MACCHINE before shipment, so that an alternative delivery point or transport with a smaller vehicle can be organized (which may involve additional costs). GASPA MACCHINE is not responsible for failed access to the delivery site not reported by the customer.

The shipping cost includes transport to the indicated address. Unloading the machine is not included in the standard shipping cost, unless otherwise agreed in writing. The customer must have adequate means to unload the machinery (forklift, crane, ramp, etc.) or arrange in advance with GASPA MACCHINE for an assisted unloading service, which will be quoted separately.

Every shipment made by GASPA MACCHINE is equipped with a dedicated tracking number that allows the customer to monitor the position and status of their machine in real time during transport.

It may happen that tracking does not show updates for 24–48 consecutive hours during the ferry leg or during transfer phases between different logistical operators. This is normal and does not indicate a problem with the shipment. If tracking does not update for more than 72 hours without known ferry operations in progress, contact GASPA MACCHINE at info@gaspa-macchine.com indicating the order number and tracking number: we will verify the situation directly with the carrier within 1 business day.

Every machine is prepared for transport with professional care to ensure it arrives at its destination in the same condition it was in at the time of departure from our warehouse.

• Securing on flatbed or pallet: each machine is secured on a transport flatbed or a reinforced pallet using locking straps, chains, or strapping, calibrated based on the weight and shape of the machinery, to prevent any movement during the journey.
• Protection of exposed components: delicate components such as mirrors, onboard instrumentation, windows, electronic panels, and hydraulic systems are protected with specific materials (stretch film, rigid cardboard, protective foam) before shipment.
• Sealed documentation on board: all machine documents (manuals, certificates, logbook) are placed in a waterproof envelope and secured to the machine or transport support in a protected position.
• Protective cover: where possible and appropriate for the size of the machinery, a weather-resistant protective cover is applied for the outdoor leg (e.g., on the ferry flatbed).

Before handing over the machine to the carrier, GASPA MACCHINE carries out a complete 360° photographic session of the machine packaged and ready for shipment. These photographs are stored in our system and constitute official proof of the state of the good at the time of departure. In case of disputes related to transport damage, this documentation is used to support insurance claims and protect the customer's rights.

Every shipment is covered by a transport insurance policy for the full declared value of the machine. In case of damage or loss during transport, GASPA MACCHINE activates the claim procedure with the carrier and the insurance company, without the customer having to handle any insurance paperwork themselves. The customer will receive compensation or a replacement machine under the terms provided by our Return and Refund Policy.

The correctness of the delivery address is fundamental to ensure the success of the shipment. Errors in the address can cause significant delays, additional costs, and, in the most serious cases, non-delivery of the machine. The customer is responsible for providing a complete, accurate delivery address accessible by heavy vehicles.

• First and last name of the recipient (or company name for business buyers).
• Street, house number, and any apartment/suite number complete and correct.
• ZIP/postal code correct for the specific location.
• City and Country.
• Phone number of the recipient, necessary for the carrier to arrange delivery.
• Any special access instructions (e.g., specific intercom, contact in advance, preferred delivery times, access restrictions).

GASPA MACCHINE verifies the consistency of the address provided before proceeding with the shipment. If we find inconsistencies or missing information, we will contact the customer via email or phone to request clarification before shipping. This step may slightly delay the shipment but is necessary to avoid failed deliveries.

The customer can request the cancellation of an order at any time before the machine is handed over to the carrier for shipment. After handover to the carrier, it is no longer possible to cancel the shipment in progress, but the customer can exercise the right of return provided for by our Return and Refund Policy.

To request cancellation, send an email to info@gaspa-macchine.com with the subject "ORDER CANCELLATION – [order number]" as soon as possible after finalizing the purchase, as machines are prepared for shipment quickly.

• Cancellation before shipment: no penalty. Full refund within 14 business days.
• Cancellation after shipment: it is not possible to stop the shipment. The customer must receive the machine and start the return procedure within 14 days of receipt.

For further details on cancellation and refunds, please consult our Return and Refund Policy and Cancellation Policy.

It is possible to modify the shipping address of an order only before the machine is handed over to the carrier. After the carrier has taken charge, modifying the address depends on the carrier's operational policies and could involve additional costs or delays.

To request a change to the delivery address, contact GASPA MACCHINE promptly at info@gaspa-macchine.com, providing the order number, original address, and correct new address. The change will be confirmed in writing via email. We do not accept telephone address changes without subsequent written confirmation, for security and traceability reasons.

A delivery is considered failed when the carrier is unable to deliver the machine to the specified address for one of the following reasons: absence of the recipient, site access unavailable, incorrect or unreachable address, or refusal of delivery by the recipient.

• The carrier documents the failed delivery attempt and notifies GASPA MACCHINE. In many cases, a delivery attempt notice is left at the address.
• GASPA MACCHINE will contact the customer via email and/or telephone within 1 business day to arrange a new delivery attempt.
• The carrier will make up to 2 delivery attempts in total. After the second failed attempt, the machine will be deposited at the carrier's warehouse in the destination country.
• The customer has 5 business days from the time of notification to arrange collection from the carrier's depot or a new home delivery attempt.

GASPA MACCHINE is committed to shipping every machine in optimal condition and with adequate protection. However, in case of visible damage at the time of delivery, it is essential that the customer follows the correct procedure to protect their rights to compensation or replacement.

• Inspection before signing: before signing the transport document, inspect the outer packaging and the machine to check for visible damage.
• Written reservation on the delivery document: if visible damage is present (dents, breakages, missing parts), note a specific reservation on the carrier's delivery document before signing. A signature without reservations is equivalent to acceptance of the goods in good condition.
• Immediate photographs: photograph the damage on the outer packaging and on the machine before removing any protective material. Photographs must be taken at the original delivery location.
• Notification to GASPA MACCHINE within 48 hours: send to info@gaspa-macchine.com photographs of the damage, copy of the delivery document with the reservation, and order number within 48 hours of delivery.
• Preserve the original packaging: do not dispose of packaging materials until the case is resolved, as they may be required for insurance assessment.

In case of receiving a machine different from the one ordered, or if the delivered machine is missing components, accessories, documents, or equipment indicated in the sales listing or order confirmation, the customer is invited to contact GASPA MACCHINE immediately.

If the machine received does not correspond to the model, brand, or technical specifications indicated in the order, contact info@gaspa-macchine.com within 5 business days of delivery with photographs of the machine received and reference to the order number. GASPA MACCHINE will fully cover the collection of the incorrect machine and delivery of the correct one, at no cost to the customer. If the correct machine is no longer available, a full refund including shipping costs will be issued.

If the delivered machine is missing components, accessories, keys, technical manuals, or certificates indicated in the listing, report the issue via email within 5 business days of delivery. GASPA MACCHINE will send the missing material at its own expense, or, if unavailable, will propose financial compensation agreed with the customer.

Loss events are extremely rare in specialized heavy machinery transport, thanks to advanced tracking systems and the nature of the goods transported. However, in case of significant delay compared to the estimated delivery date or absence of tracking updates for an extended period, GASPA MACCHINE adopts the following procedure.

If the shipment exceeds the estimated delivery date by more than 5 business days without the tracking showing updates, the customer must contact GASPA MACCHINE at info@gaspa-macchine.com. We will open a formal investigation with the carrier within 24 business hours and update the customer every 2 business days on the outcome of the checks.

If the carrier confirms the loss or the machine is not traced within 15 business days of opening the investigation, GASPA MACCHINE will proceed with one of the following solutions, at the customer's choice:

• Full refund of the machine price and shipping costs paid.
• Shipment of a replacement machine of equivalent characteristics, if available in inventory.

The delivery of a machine is officially considered to have occurred at the moment the recipient signs the carrier's delivery document. The signature constitutes formal confirmation of receipt of the goods in the condition in which they were delivered.

At the time of delivery, the carrier will present the customer with a delivery document (CMR or waybill) to sign. The customer is required to:

• Inspect the machine before signing.
• Note any visible damage or reservations before signing (see Section 16).
• Retain a copy of the signed delivery document as proof of receipt.

After the machine has been delivered and signed for by the recipient, GASPA MACCHINE is not responsible for any subsequent thefts or damage occurring at the customer's site. However, if the tracking shows a delivery has occurred but the customer declares they have not received the machine, GASPA MACCHINE will cooperate with the carrier to provide all available documentation (GPS, delivery photographs, document signature) to clarify the situation. The customer is advised to insure their machine against theft risks once received.

The tax and customs management of shipments varies according to the destination country and the type of purchaser (private consumer or company). Below is a clear and detailed explanation of the situation for each case.

For shipments to all EU countries served (Italy, Austria, Finland, France, Germany, Netherlands, Poland, Romania, Spain), intra-Community VAT regulations apply:

• Purchases by private consumers resident in the EU: OSS (One Stop Shop) VAT rules apply pursuant to EU Directive 2021/1079. VAT is applied according to the rate of the consumer's destination country. The price shown to the customer includes the applicable VAT.
• Purchases by companies with EU VAT number: for intra-Community B2B transactions, the VAT exemption regime with reverse charge applies pursuant to Art. 41 of D.L. 331/1993. The business customer must provide their valid EU VAT number at the time of order.
• No customs duty: intra-Community shipments are not subject to customs duties thanks to the European Customs Union.

Switzerland is not a member of the European Union. Shipments to Switzerland are therefore subject to:

• Swiss customs duties: applied by the Swiss Federal Customs Administration (FCA/OSAV) upon importation, based on the machine's customs tariff code.
• Swiss VAT: currently set at 8.1% (standard rate) for most industrial machinery.
• Customs documentation: GASPA MACCHINE prepares all necessary documentation for export from Italy (export customs declaration EX-A) and provides the customer or Swiss customs broker with all documents required for import into Switzerland.

To ensure that the shipping process proceeds smoothly, the customer has certain specific responsibilities that must be met.

• Provide a complete and correct delivery address, accessible by heavy vehicles, with a valid telephone number for the recipient.
• Be available to receive the machine during the time slot agreed with the carrier, or ensure that a trusted person is present in their place.
• Inspect the machine before signing the delivery document and note any visible damage.
• Promptly notify any damage, missing items, or discrepancies within the time limits indicated in this policy.
• Ensure accessibility of the delivery site by heavy vehicles, or communicate any access limitations in advance.
• Have adequate means for unloading the machine or arrange an assisted unloading service in advance.
• Fulfill customs obligations applicable in their country of residence, particularly for Swiss customers.
• Verify local regulatory compliance of the purchased machine with respect to registration, use, and circulation regulations applicable in their country.

GASPA MACCHINE is committed to ensuring a professional, transparent shipping service in compliance with current regulations. Below are the commitments we undertake as a seller to every customer.

• Information on times and costs before purchase: we clearly communicate shipping costs and estimated delivery times before the order is completed.
• Shipping within communicated times: we are committed to respecting processing times of 1–2 business days and selecting reliable carriers capable of delivering within 7–14 business days.
• Tracking communication: we send the customer the tracking number via email as soon as the machine is handed over to the carrier.
• Full insurance coverage: we insure every shipment for the full value of the machine during transport.
• Problem management: in case of damage, loss, delays, or incorrect deliveries attributable to the carrier, we directly manage the claim and protect the customer.
• Rapid response: we respond to all customer communications regarding shipments within 2 business days.
• Complete documentation: we provide all necessary documentation for shipping, including customs documentation for shipments to Switzerland.

GASPA MACCHINE issues the tax and commercial documentation required by Italian and European regulations for every sales transaction.

For sales to end consumers resident in Italy, GASPA MACCHINE issues electronic invoices pursuant to Legislative Decree 127/2015 and Ministerial Decree of April 14, 2023. The invoice is sent to the Revenue Agency's Exchange System (SdI). Private consumers receive a copy of the invoice via email in PDF format.

For sales to customers resident in other EU countries served, an international commercial invoice is issued in accordance with intra-Community VAT regulations. The invoice is sent via email in PDF format within 2 business days of order fulfillment.

For shipments to Switzerland, GASPA MACCHINE prepares:

• Commercial invoice in duplicate with all data necessary for Swiss customs declaration.
• Packing list with detailed description of the machine and its customs value.
• EX-A export declaration issued by Italian Customs.

GASPA MACCHINE is aware of the environmental impact of logistics operations and adopts concrete measures to minimize the ecological footprint of its shipments, in compliance with EU Regulation 2022/2065 and its own Sustainability and Environment Policy.

• Recyclable pallets: we use ISPM 15 certified wooden pallets for international shipments, which can be returned to recovery circuits or reused by the customer.
• Reduction of plastic materials: where possible, we replace plastic film with biodegradable alternatives or recycled cardboard protection for delicate components.
• No superfluous packaging: we do not use excessive packaging. Machine protection is proportionate to the actual safety requirement during transport, avoiding material waste.

GASPA MACCHINE selects partner carriers also based on their energy efficiency and ability to optimize loads, reducing the number of empty trips. Where possible, shipments are consolidated to maximize vehicle fill and reduce CO₂ emissions per unit of product transported.

GASPA MACCHINE adopts active measures to ensure the security of every transaction and shipment, protecting both customers and its own business from fraud attempts, scams, and malicious behavior.

• Every order is verified in relation to the data provided by the customer before shipment. Orders with inconsistent or suspicious information may be suspended for additional verification.
• Refunds are credited exclusively to the original payment method or to a verified bank account in the purchaser's name.
• Changes to already confirmed orders (address, recipient, payment method) are accepted only through written communication verified from the purchaser's original email account.

All machines sold by GASPA MACCHINE are inspected and documented before shipment. Each machine is associated with its own unique serial number, which is recorded in the order. In case of disputes about the identity of the product received, the serial number allows verification with certainty of the exact correspondence between the machine ordered and the one delivered. For further information, consult our Authenticity and Ownership Verification page.

Warning: GASPA MACCHINE never requests payments via links sent from unknown telephone numbers, does not change its bank details via unverified email, and does not solicit sensitive personal data through unofficial channels. If you receive suspicious communications claiming to be from GASPA MACCHINE, report the incident to info@gaspa-macchine.com and to the Postal Police (www.commissariatodips.it).

The processing and delivery times indicated in this policy refer to normal operating periods. During certain times of the year, times may vary due to national holidays, seasonal logistics traffic peaks, or exceptional events.

• August (Ferragosto): the period August 10–20 may involve delays of 3–5 additional business days, as many Italian and European carriers and logistics operators reduce their operations during this period.
• Year-end holidays (December–January): the Christmas and New Year periods may involve delays of 3–7 additional business days due to reduced logistics operations in all European countries.
• Adverse weather conditions: heavy snowfall, floods, or exceptional atmospheric conditions at any point along the transit route may cause unpredictable delays.

For any questions, requests for clarification, or reports regarding a shipment, you can contact GASPA MACCHINE through the following official contacts.

GASPA MACCHINE reserves the right to modify, update, or supplement this Shipping Policy at any time, in order to adapt it to operational changes, regulatory updates, carrier tariff variations, or changes in services offered.

• Every change is published on this page with an update to the "Last updated" date visible at the top.
• For substantial changes that significantly impact costs, times, or shipping conditions, GASPA MACCHINE will publish a visible notice on the site homepage at least 15 days in advance of the effective date.

The version of the shipping policy applicable to a specific order is the one in effect at the time of order confirmation. Subsequent changes do not apply retroactively to already confirmed orders, unless imposed by mandatory regulatory obligations or introduced in favor of the consumer.